zhengbingbing
/
Autobio_UI


			
				
					
						
						
							123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144145146147148149150151152153154155156157158159160161162163164165166167168169170171172173174175176177178179180181182183184185186187188189190191192193194195196197198199200201202203204205206207208209210211212213214215216217218219220221222223224225226227228229230231232233234235236237238239240241242243244245246247248249250251252253254255
							<!DOCTYPE html>
<html>

	<head>
		<meta charset="UTF-8">
		<title>话务KPI</title>
		<meta name="viewport" content="width=device-width, initial-scale=1.0">
		<script src="../Script/Common/huayi.load.js"></script>
		<script src="../Script/Common/huayi.config.js"></script>
		<link rel="stylesheet" href="../css/laydate/need/laydate.css" />
		<!--<link href="../css/Table/table1.css" rel="stylesheet" />-->
		<link rel="stylesheet" href="../css/init.css" />
		<!--<script src="../My97DatePicker/WdatePicker.js"></script>-->
		<style>
			table td {
				word-break: break-all;
				word-wrap: break-word;
			}
			
			.add_time input {
				width: 50%;
			}
			
			.laydate-icon {
				height: initial!important;
			}
			/*table#list{
				font-size: 12px;
				margin-top: 20px;
			}
	    table#list thead tr td {
			    background: #1ab394;
			    color: #fff;
		}*/
			
			table#tables thead td {
				background: #1cb494;
				color: #fff;
			}
			
			.count {
				font-weight: bold;
				color: #e43926;
			}
		</style>
	</head>

	<body class="gray-bg">
		<div class="daoHang clearfix">
			<div class="dhLeft">
				<sapn><i class="syIcon"></i>位置：
					<a href="javaScript:;" id="ReIndex">首页</a>&gt;
					<a href="javaScript:;">报表管理</a>&gt;
					<a href="" style="color: #000;">话务KPI</a>
				</sapn>
			</div>
			<div class="dhRight">
				<a href="#" title="刷新"><i class="fa fa-refresh"></i></a>
			</div>

		</div>
		<div class="wrapper wrapper-content animated fadeInRight">
			<div class="toolBox">
				<div class="th-bar clearfix">
					<div class="pull-left">
						<div class="form-inline">

							<div class="form-group">
								<input type="text" class="form-control laydate-icon" id="startTime" placeholder="开始时间" />
							</div>
							<div class="form-group">
								<input type="text" class="form-control laydate-icon" id="endTime" placeholder="结束时间" />
							</div>
						</div>

					</div>
					<div class="pull-right">
						<button class="btns search">搜索</button>
						<!--<a href="" class="btns export">导出</a>-->
					</div>
				</div>
			</div>

			<div style="width: 100%;padding: 10px;">
				<table class="table table-bordered text-center table-hover" id="tables" style="width: 100%;">
					<thead>
						<tr>
							<td colspan="2">分类</td>
							<td>数量</td>
							<td>占有率</td>

						</tr>
					</thead>
					<tbody class="tbody">
						<tr>
							<td rowspan="6">业务电话量</td>
						</tr>
						<tr>
							<td>呼入项目占有率</td>
							<td class="count">0</td>
							<td class="percent">0%</td>
						</tr>
						<tr>
							<td>呼出项目占有率</td>
							<td class="count">0</td>
							<td class="percent">0%</td>
						</tr>
						<tr>
							<td>呼入接通项目占有率</td>
							<td class="count">0</td>
							<td class="percent">0%</td>
						</tr>

						<tr>
							<td>呼入未接通项目占有率</td>
							<td class="count">0</td>
							<td class="percent">0%</td>
						</tr>
						<tr>
							<td>合计(总电话量)：</td>
							<td class="count">0</td>
							<td class="percent">0%</td>
						</tr>
						<tr>
							<td rowspan="6">回访满意度</td>
						</tr>
						<tr>
							<td>非常满意</td>
							<td class="count">0</td>
							<td class="percent">0%</td>
						</tr>
						<tr>
							<td>满意</td>
							<td class="count">0</td>
							<td class="percent">0%</td>
						</tr>
						<tr>
							<td>不满意</td>
							<td class="count">0</td>
							<td class="percent">0%</td>
						</tr>

						<tr>
							<td>未评价</td>
							<td class="count">0</td>
							<td class="percent">0%</td>
						</tr>
						<tr>
							<td>合计(总回访数)：</td>
							<td class="count">0</td>
							<td class="percent">0%</td>
						</tr>

						<tr>
							<td rowspan="4">服务水平</td>
						</tr>
						<tr>
							<td>20秒内应答</td>
							<td class="count">0</td>
							<td class="percent">0%</td>
						</tr>
						<tr>
							<td>非20秒内应答</td>
							<td class="count">0</td>
							<td class="percent">0%</td>
						</tr>
						<tr>
							<td>合计(总服务量)：</td>
							<td class="count">0</td>
							<td class="percent">0%</td>
						</tr>

					</tbody>
				</table>
				<div class="zhushi" style="color: red;">
					注：默认显示当月1号0：00：00至当日23：59：59的数据,非常满意是客户评分9-10，满意是客户评分7-8，不满意是客户评分0-6，未评价是坐席回访了没有评分, 回访满意度、工单平均时间、一次解决率都是查询当前时间已经结单的工单。
				</div>

			</div>
		</div>
		<script src="../css/laydate/laydate.js"></script>
		<script>
			$(document).ready(function() {
				/*日期选择*/
				laydate.skin('molv');
				/*开始日期*/
				laydate({
					elem: '#startTime',
					event: 'focus'
				});
				laydate({
					elem: '#endTime',
					event: 'focus'
				});
				var myDate = new Date();

				function turn(aa) {
					if(aa < 10) {
						aa = "0" + aa;
					}
					return aa
				}
				$('#startTime').val(myDate.getFullYear() + "-" + turn(myDate.getMonth() + 1) + "-" + "01");
				$('#endTime').val(myDate.getFullYear() + "-" + turn(myDate.getMonth() + 1) + "-" + turn(myDate.getDate()));
				/*搜索*/
				$(".search").click(function() {
					initTable();
				})
				//导出
				//			$('.export').click(function() {
				//				dcexcel(this);
				//			})
				//
				//			function dcexcel(obj) {
				//				var dpt = "";
				//				var url = huayi.config.callcenter_url + "GDLY/ExportExcel?token=" + $.cookie("token");
				//				url += "&stime=" + $('#startTime').val() + "&endtime=" + $('#endTime').val();
				//				obj.href = url;
				//			}
				//          
				initTable();
			})

			function initTable() {
				$.ajax({
					type: "get",
					url: huayi.config.callcenter_url + "Callrecords/GetKPI",
					async: true,
					dataType: 'json',
					data: {
						token: $.cookie("token"),
						startdate: $('#startTime').val(),
						enddate: $('#endTime').val()
					},
					success: function(data) {
						if(data.state.toLowerCase() == 'success') {
							var tdCount = $('.count');
							var tdPercent = $('.percent');
							//								console.log(tdCount);
							$(data.data).each(function(i, n) {
								tdCount.eq(i).html(n.num);
								tdPercent.eq(i).html(n.percent);
							})
						}

					}

				});

			}
		</script>

	</body>

</html>