zhengbingbing
/
Autobio_UI


			
				
					
						
						
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							<!DOCTYPE html>
<html>

	<head>
		<meta charset="UTF-8">
		<title>待处理工单</title>
		<meta name="viewport" content="width=device-width, initial-scale=1.0">
		<script src="../Script/Common/huayi.load.js"></script>
		<script src="../Script/Common/huayi.config.js"></script>
		<link rel="stylesheet" href="../js/zTree/zTreeStyle.css" />
		<link href="../css/WorkOrder/Search.css" rel="stylesheet">
		<link href="../js/bootstrap-select/css/bootstrap-select.css" rel="stylesheet" />
		<link rel="stylesheet" href="../js/comboSelect/combo.select.css" />
		<link href="../css/init.css" rel="stylesheet" />
		<style>
			/*table td {
            word-break:break-all;
            word-wrap:break-word;
        }
        table th {
            min-width:100px;
        }
       ul li{
       	float: initial;
       }*/
			
			.time-box {
				display: inline-block;
				position: relative;
			}
			
			i.tub {
				position: absolute;
				right: 8px;
				top: 8px;
				font-size: 18px;
				color: #1ab394;
			}
			
			.search_time {
				width: 228px!important;
			}
			
			.bootstrap-select>.dropdown-toggle.bs-placeholder {
				background-color: #ffffff!important;
				border-color: #e5e6e7!important;
			}
			
			.filter-option {
				color: #676b6d;
			}
			
			.bootstrap-select>.dropdown-toggle.btn-default {
				background-color: #ffffff!important;
				border-color: #e5e6e7!important;
				color: #555;
			}
			
			#typeclass {
				background: #fff;
			}
			
			.treeList {
				top: 34px!important;
				border: 1px solid #e5e6e7!important;
				border-top: 0;
				height: auto!important;
			}
			
			#TreeDemo li {
				float: initial;
			}
			
			#ce,
			#ces {
				display: none;
			}
			
			.E73 {
				background: #87eebf;
				color: #000;
				width: 100px;
			}
			
			.E72 {
				width: 100px;
			}
			
			._table1>thead>tr>th {
				text-align: right;
				padding: 4px !important;
				width: 25%;
			}
			
			._table1>thead>tr>td {
				padding: 4px !important;
				width: 25%;
			}
			/*.dropdown-menu li{
				float: none;
			}*/
		</style>
	</head>

	<body class="gray-bg">
		<div class="daoHang clearfix">
			<div class="dhLeft">
				<sapn>
					<i class="syIcon"></i>位置：
					<a href="javaScript:;" id="ReIndex">首页</a>&gt;
					<a href="javaScript:;">工单管理</a>&gt;
					<a href="" class="nowPosition">待处理工单</a>
				</sapn>
			</div>

			<div class="dhRight">
				<a href="#" title="刷新"><i class="fa fa-refresh"></i></a>
			</div>
		</div>

		<div class="wrapper wrapper-content animated fadeInRight">
			<div class="toolBox">
				<div class="th-bar clearfix">
					<div class="pull-left">
						<div class="form-inline">
							<!--<div class="form-group">
                            <input type="text" class="form-control" id="name" placeholder="请输入客户名称"/>
                         </div>
                         <div class="form-group">
                            <input type="text" class="form-control" id="tel" placeholder="请输入客户电话"/>
                         </div>-->
							<div class="time-box form-group">
								<i class="tub fa fa-caret-down down" style="color: #676b6d;"></i>
								<input class="form-control" type="text" id="typeclass" placeholder="请选择工单类型" readonly="readonly">
								<input type="hidden" id="typeclassId" />
								<div class="addTree treeList">
									<p class="plasechoce">请选择</p>
									<ul id="TreeDemo" class="ztree"></ul>
								</div>
							</div>

							<div class="form-group">
								<select class="form-control selectpicker" id="orderSource" data-live-search="true">
									<option value="">请选择工单来源</option>
								</select>
							</div>

							<div class="time-box form-group">
								<i class="tub fa fa-calendar"></i>
								<input class="form-control search_time" type="text" id="greetingTimes" placeholder="请选择时间">
							</div>

							<div class="form-group">
								<!--<select class="form-control selectpicker" id="comeCall_dep" data-live-search="true">
									<option value="">请选择来电单位</option>
								</select>-->
								<select class="" id="comeCall_dep">
									<option value="" selected>请选择来电单位</option>
								</select>
							</div>

							<div class="form-group">
								<select class="form-control selectpicker" id="userid" data-live-search="true">
									<option value="">请选择坐席工号</option>
								</select>
							</div>
							<div class="form-group">
								<!--<select class="form-control selectpicker" id="comeCall_deps" data-live-search="true">
									<option value="">请选择反馈单位</option>
								</select>-->
								<select class="" id="comeCall_deps">
									<option value="" selected>请选择反馈单位</option>
								</select>
							</div>
						</div>

						<!--<span style="display:none">登录时间：<input type="text" class="laydate-icon loginTime" id="startTime"/></span>-->
					</div>

					<div class="pull-right">
						<button class="btns ss">搜索</button>
						<!--<button class="btns gjss">高级搜索</button>-->
						<a class="btns" onclick="dcexcel(this)">导出</a>
					</div>
				</div>
			</div>

			<div style="width: 100%;padding: 10px;" id="ce" class="customerService">
				<table id="workorderlist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
					<thead>
						<tr>
							<th data-field="WorkOrderID" data-formatter="View" data-align="center">工单编号</th>
							<th data-field="WorkOrderID" data-formatter="Dispose" data-align="center">处理工单</th>
							<th data-field="ID" data-formatter="Remove" data-align="center" data-class="E72">操作工单</th>
							<th data-field="State" data-formatter="GetStateName" data-align="center">工单状态</th>
							<th data-field="Address" data-align="center" data-formatter="forMaterDepart">来电单位</th>
							<th data-field="Source" data-align="center">反馈单位</th>
							<th data-field="GDLYName" data-align="center">工单来源</th>
							<th data-field="TypeClassName" data-align="center">工单类型</th>
							<th data-field="Customer" data-align="center" data-class="E73">姓名</th>
							<th data-field="CustomerTel" data-align="center">客户电话</th>
							<th data-field="CreateUserNameRel" data-align="center">受理人</th>
							<th data-field="CreateTime" data-align="center">创建时间</th>
							<th data-field="Detail" data-align="center" data-formatter="Detail" style="width:500px;">反馈内容及处理结果</th>
							<th data-field="WorkOrderID" data-formatter="OverTime" data-align="center">工单超时</th>

						</tr>
					</thead>
				</table>

			</div>
			<div style="width: 100%;padding: 10px;" id="ces">
				<table id="workorderlist_" class="market" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
					<thead>
						<tr>
							<th data-field="WorkOrderID" data-formatter="View" data-align="center">工单编号</th>
							<th data-field="WorkOrderID" data-formatter="Dispose" data-align="center">处理工单</th>
							<th data-field="ID" data-formatter="Remove" data-align="center">操作工单</th>
							<th data-field="State" data-formatter="GetStateName" data-align="center">工单状态</th>
							<th data-field="Address" data-align="center" data-formatter="forMaterDepart">来电单位</th>
							<th data-field="Source" data-align="center">反馈单位</th>
							<th data-field="GDLYName" data-align="center">工单来源</th>
							<th data-field="TypeClassName" data-align="center">工单类型</th>
							<th data-field="Customer" data-align="center" data-class="E73">姓名</th>
							<th data-field="CustomerTel" data-align="center">客户电话</th>
							<th data-field="CreateUserNameRel" data-align="center">创建人</th>
							<th data-field="CreateTime" data-align="center">创建时间</th>
							<th data-field="Detail" data-align="center" data-formatter="Detail">反馈内容及处理结果</th>
							<th data-field="WorkOrderID" data-formatter="OverTime" data-align="center">工单超时</th>
						</tr>
					</thead>
				</table>
			</div>
			<!--查看详情-->
			<div class="ckxq  Hidens">
				<ul class="clearfix ckxq_ul">
					<li class="Active">工单详情</li>
					<li>处理记录</li>
					<!--<li>催办记录</li>
                    <li>评论记录</li>-->
					<span class="Closed">×</span>
				</ul>
				<div class="gdxq">
					<div class="">
						<table id="gdxq_table" border="0" class="table table-bordered  table-hover " style="width: 100%;">
							<tbody class="tbodys">
								<tr>
									<th>工单编号：</th>
									<td>
										<span id="xq_gdbh"></span>
									</td>
									<th>工单类型：</th>
									<td>
										<span id="xq_gdlx"></span>
									</td>
									<th>创建时间：</th>
									<td>
										<span id="xq_cjsj"></span>
									</td>
								</tr>
								<tr>
									<th>工单状态：</th>
									<td>
										<span id="xq_gdzt"></span>
									</td>
									<th>客户姓名：</th>
									<td>
										<span id="xq_khxm"></span>
									</td>
									<th>客户电话：</th>
									<td>
										<span id="xq_khdh"></span>
									</td>
								</tr>
								<tr>
									<th>来电单位：</th>
									<td>
										<span id="xq_wtlx"></span>
									</td>
									<th>反馈单位：</th>
									<td>
										<span id="xq_zxgh"></span>
									</td>
								</tr>
								<tr>
									<th>反馈及处理内容：</th>
									<td colspan="5" id="xq_gdnr">
										<!--<span id="xq_gdnr"></span>-->
									</td>
								</tr>
								<tr class="BZ">
									<th>快递信息：</th>
									<td colspan="5">
										<span id="xq_kdxx"></span>
									</td>
								</tr>
								<tr class="BZ">
									<th>备注一：</th>
									<td colspan="5">
										<span id="bz-1"></span>
									</td>
								</tr>
								<tr class="BZ">
									<th>备注二：</th>
									<td colspan="5">
										<span id="bz-2"></span>
									</td>
								</tr>
								<tr class="BZ">
									<th>备注三：</th>
									<td colspan="5">
										<span id="bz-3"></span>
									</td>
								</tr>

							</tbody>

						</table>
					</div>
				</div>
				<div class="gdxq" style="display:none;">
					<table id="cllist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
						<thead>
							<tr>
								<th data-field="WorkOrderID" data-formatter="ComXQ">处理详情</th>
								<th data-field="CreateTime">创建时间</th>
							</tr>
						</thead>
					</table>
				</div>
				<!--<div class="gdxq" style="display:none;">
                    <table id="cblist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
                        <thead>
                            <tr>
                                <th data-field="CreateUserName">催办人</th>
                                <th data-field="ToDeptName">被催办部门</th>
                                <th data-field="ToUserName">被催办人</th>
                                <th data-field="Detail">催办详情</th>
                                <th data-field="CreateTime">创建时间</th>
                            </tr>
                        </thead>
                    </table>
                </div>

                <div class="gdxq" style="display:none;">
                    <table id="pllist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
                        <thead>
                            <tr>
                                <th data-field="CreateUserName">评论人</th>
                                <th data-field="Detail">评论详情</th>
                                <th data-field="CreateTime">创建时间</th>
                            </tr>
                        </thead>
                    </table>
                </div>-->
			</div>
		</div>

		<div class="t-shade">
			<!--高级搜索-->
			<!--<div class="shade_k gjsu ">
              <div class="shade_title">
                  <span>高级搜索<srong class="cknum"></srong></span>
                  <span class="setwin"><a>x</a></span>
              </div>
              <div class="shade_content">
                  <div class="dgxx_table size-13">
                      <table class="_table1 table table-bordered  table-hover " border="0" cellspacing="0" cellpadding="0" style="width: 100%;">
                          <tr>
                              <th>工单类型：</th>
                              <td>
                                  <div class="inpBox">
                                      <input type="text" class="inps select" readonly="readonly" />
                                      <input type="hidden" class="inps " id="ss_gdlx" />
                                      <i class="xl xl_two"></i>
                                      <div class="xl_common">
                                          <ul class="xl_box">
                                              <li>--请选择--</li>
                                              <li itemid="1">售前咨询</li>
                                              <li itemid="2">报修服务</li>
                                              <li itemid="3">投诉建议</li>
                                          </ul>
                                      </div>
                                  </div>
                              </td>
                              <th>工单编号：</th>
                              <td>
                                  <div class="inpBox">
                                      <input type="text" class="inps " id="ss_gdbh" />
                                  </div>
                              </td>
                          </tr>
                          <tr>
                              <th>客户姓名：</th>
                              <td>
                                  <div class="inpBox">
                                      <input type="text" class="inps " id="ss_khxm" />
                                  </div>
                              </td>

                              <th>客户电话：</th>
                              <td>
                                  <div class="inpBox">
                                      <input type="text" class="inps " id="ss_khdh" />
                                  </div>
                              </td>
                          </tr>
                          <tr>
                              <th>工单内容：</th>
                              <td colspan="3">
                                  <div class="inpBox">
                                      <input type="text" class="inps " id="ss_gdnr" />
                                  </div>
                              </td>
                          </tr>
                      </table>
                  </div>
                  <div class="clearfix wh_btn">
                      <input type="button" value="搜索" class="btn-info" id="gjss" />
                  </div>
              </div>
          </div>
        -->
			<!--处理工单-->
			<div class="shade_k clgd ">
				<div class="shade_title">
					<span>处理工单<srong class="cknum"></srong></span>
					<span class="setwin"><a>x</a></span>
				</div>
				<div class="shade_content">
					<div class="dgxx_table size-13">
						<table class="_table1 table table-bordered" border="0" cellspacing="0" cellpadding="0" style="width: 100%;">
							<thead>
								<tr>
									<th>工单编号：</th>
									<td>
										<span id="cl_gdbh"></span>
									</td>

									<th>工单类型：</th>
									<td>
										<span id="cl_gdlx"></span>
									</td>
								</tr>
								<tr>
									<th>客户姓名：</th>
									<td>
										<span id="cl_khxm"></span>
									</td>

									<th>客户电话：</th>
									<td>
										<span id="cl_khdh"></span>
									</td>
								</tr>
							</thead>
							<tr>
								<th>反馈内容及处理结果：</th>
								<td colspan="5 ">
									<div id="cl_gdnr" style="width: 100%;">

									</div>
								</td>
							</tr>
							<tr>
								<th>处理方式：</th>
								<td colspan="3">
									<div>
										<label style="font-weight: normal;">
                                            <input type="radio" value="1" name="ltype" checked="checked" /> 结束
                                        </label> &nbsp;&nbsp;&nbsp;&nbsp;
										<!--<label style="font-weight: normal;">
                                        <input type="radio" value="0" name="ltype" />转派
                                    </label>-->
									</div>
								</td>
							</tr>
							<tr style="display:none;" class="js">
								<th>接收部门：</th>
								<td>
									<div class="inpBox">
										<input type="text" class="inps tree" readonly="readonly" id="clbmname" />
										<input type="hidden" class="inps " id="clbm" />
										<i class="xl"></i>
										<div class="addTree">
											<ul id="zrbmtree" class="ztree"></ul>
										</div>
									</div>
								</td>

								<th>接收人：</th>
								<td>
									<div class="inpBox">
										<input type="text" class="inps select" readonly="readonly" id="clidname" />
										<input type="hidden" class="inps " id="clid" />
										<i class="xl"></i>
										<div class="xl_common">
											<ul class="xl_box clid"></ul>
										</div>
									</div>
								</td>
							</tr>
							<tr>
								<th>处理内容：</th>
								<td colspan="5">
									<div>
										<textarea id="cont" name="" rows="3" style="width:100%;"></textarea>
									</div>
								</td>
							</tr>
						</table>
					</div>
					<div class="clearfix wh_btn">
						<input type="button" value="确定" class="btn-info" id="clgd" />
					</div>
				</div>
			</div>
		</div>
		<script src="../js/zTree/jquery.ztree.core.js"></script>
		<script src="../js/laydate/laydate.js"></script>
		<script src="../js/bootstrap-select/js/bootstrap-select.js"></script>
		<script src="../js/comboSelect/jquery.combo.select.js"></script>
		<script src="../js/kindeditor/kindeditor.js"></script>
		<script src="../js/kindeditor/lang/zh_CN.js"></script>
		<script src="../js/WorkOrder/WorkOrder.js"></script>
		<script>
			var selid;
			var zpid;
			var stype = 1;
			$(document).ready(function() {
				laydate.render({
					elem: '#greetingTimes',
					range: '~',
					theme: '#1ab394',
					calendar: 'true'
					//type: 'datetime',
					//max : 31,
					//min: 0,
				});
				//处理工单
				$("#clgd").click(function() {
					var val = $("input[name='ltype']:checked").val();
					if(!val) {
						layer.confirm('请选择处理方式！', {
							btn: ['确定']
						});
						return;
					}
					if(val == '0') {
						if(!$("#clbm").val()) {
							layer.confirm('请选择接收部门！', {
								btn: ['确定']
							});
							return;
						}
					}
					$.post(huayi.config.callcenter_url + 'WorkOrder/DealWorkOrder', {
						orderid: zpid,
						isend: val,
						clbm: $("#clbm").val(),
						clid: $("#clid").val(),
						cont: $("#cont").val(),
						detail: helper.HtmlUtil.htmlEncodeByRegExp(changeEditor.html()),
						"token": $.cookie("token")
					}, function(result) {
						result = $.parseJSON(result);
						if(result.state.toLowerCase() == "success") {

							layer.msg("处理工单成功");
							$(".t-shade").removeClass("cx");
							$(".clgd").removeClass("cx");
							if(ns == 1) {
								$('#workorderlist').bootstrapTable('refresh');
							} else {
								$('#workorderlist_').bootstrapTable('refresh');
							}
						}
					})
				})

			})

			function initTable() {
				//先销毁表格
				$('#workorderlist').bootstrapTable('destroy');
				//初始化表格,动态从服务器加载数据
				$("#workorderlist").bootstrapTable({
					method: "get", //使用get请求到服务器获取数据
					url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
					contentType: 'application/x-www-form-urlencoded',
					striped: true, //表格显示条纹
					pagination: true, //启动分页
					pageSize: 10, //每页显示的记录数
					pageNumber: 1, //当前第几页
					pageList: [5, 10,20, 50, 100], //记录数可选列表
					search: false, //是否启用查询
					showColumns: false, //显示下拉框勾选要显示的列
					showRefresh: false, //显示刷新按钮
					sidePagination: "server", //表示服务端请求
					//设置为undefined可以获取pageNumber，pageSize，searchText，sortName，sortOrder
					//设置为limit可以获取limit, offset, search, sort, order
					queryParamsType: "undefined",
					queryParams: function queryParams(params) { //设置查询参数
						var param = {
							page: params.pageNumber,
							pagesize: params.pageSize,
							ltype: 471,
							token: $.cookie("token"),
							type: $('#orderSource').val(), //工单来源
							typeclass: $('#typeclassId').val(), //工单类型
							starttime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[0], //开始时间
							endtime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[1], //结束时间
							lddep: $('#comeCall_dep_input').val(), //来电单位
							fkdep: $('#comeCall_deps_input').val(), //来电单位
							userid: $('#userid').val() //坐席

						};
						//                  if (stype == '1') {
						//                      param.name = $("#name").val();
						//                      param.tel = $("#tel").val();
						//                  } else if (stype == '2') {
						//                      param.name = $("#ss_khxm").val();
						//                      param.tel = $("#ss_khdh").val();
						//                      param.key = $("#ss_gdnr").val();
						//                      param.type = $("#ss_gdlx").val();
						//                      param.orderid = $("#ss_gdbh").val();
						//                  }
						return param;
					},
					onLoadSuccess: function() { //加载成功时执行
						//layer.msg("加载成功");
					},
					onLoadError: function() { //加载失败时执行
						//layer.msg("加载数据失败", { time: 1500, icon: 2 });
					}
				});
			}

			function initTables() {
				//先销毁表格
				$('#workorderlist_').bootstrapTable('destroy');
				//初始化表格,动态从服务器加载数据
				$("#workorderlist_").bootstrapTable({
					method: "get", //使用get请求到服务器获取数据
					url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
					contentType: 'application/x-www-form-urlencoded',
					striped: true, //表格显示条纹
					pagination: true, //启动分页
					pageSize: 10, //每页显示的记录数
					pageNumber: 1, //当前第几页
					pageList: [5, 10,20, 50, 100], //记录数可选列表
					search: false, //是否启用查询
					showColumns: false, //显示下拉框勾选要显示的列
					showRefresh: false, //显示刷新按钮
					sidePagination: "server", //表示服务端请求
					//设置为undefined可以获取pageNumber，pageSize，searchText，sortName，sortOrder
					//设置为limit可以获取limit, offset, search, sort, order
					queryParamsType: "undefined",
					queryParams: function queryParams(params) { //设置查询参数
						var param = {
							page: params.pageNumber,
							pagesize: params.pageSize,
							ltype: 471,
							token: $.cookie("token"),
							type: $('#orderSource').val(), //工单来源
							typeclass: $('#typeclassId').val(), //工单类型
							starttime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[0], //开始时间
							endtime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[1], //结束时间
							lddep: $('#comeCall_dep_input').val(), //来电单位
							fkdep: $('#comeCall_deps_input').val(), //来电单位
							userid: $('#userid').val() //坐席

						};
						//                  if (stype == '1') {
						//                      param.name = $("#name").val();
						//                      param.tel = $("#tel").val();
						//                  } else if (stype == '2') {
						//                      param.name = $("#ss_khxm").val();
						//                      param.tel = $("#ss_khdh").val();
						//                      param.key = $("#ss_gdnr").val();
						//                      param.type = $("#ss_gdlx").val();
						//                      param.orderid = $("#ss_gdbh").val();
						//                  }
						return param;
					},
					onLoadSuccess: function() { //加载成功时执行
						//layer.msg("加载成功");
					},
					onLoadError: function() { //加载失败时执行
						//layer.msg("加载数据失败", { time: 1500, icon: 2 });
					}
				});
			}
			//导出
			function dcexcel(obj) {
				var url = huayi.config.callcenter_url + "WorkOrder/ExportList?ltype=471&token=" + $.cookie("token");
				//tel来电号码 ; ltype工单状态; type工单来源;  typeclass工单类型;starttime; endtime;lddep;来电单位;fkdep反馈; userid坐席工号
				if(stype == '1') {
					url += "&typeclass=" + $("#typeclassId").val();//工单类型
					url += "&type=" + $("#orderSource").val();//工单来源
					url += "&starttime=" + ($("#greetingTimes").val() && $("#greetingTimes").val().split(' ~ ')[0]);//开始时间
					url += "&endtime=" + ($("#greetingTimes").val() && $("#greetingTimes").val().split(' ~ ')[1]);//结束时间
					url += "&lddep=" + $("#comeCall_dep_input").val();//来电单位
					url += "&userid=" + $("#userid").val();//坐席
					url += "&fkdep=" + $("#comeCall_deps_input").val();//反馈单位
				} else if(stype == '2') {
					url += "&name=" + $("#ss_khxm").val() + "&tel=" + $("#ss_khdh").val() + "&key=" + $("#ss_gdnr").val();
					url += "&type=" + $("#ss_gdlx").val() + "&orderid=" + $("#ss_gdbh").val();
				}
				obj.href = url;
			}

			function De() {
				return '<div class="warning" onclick="CL()">调转</div>'
			}

			function CL() {
				top.$("iframe:visible")[0].src = "WorkOrder/AddWorkOrder.html?id=" + id + "phone=" + phone;

			}

			var ns;
			$.ajax({
				type: "get",
				url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
				dataType: 'json',
				async: true,
				data: {
					token: $.cookie("token")
				},
				success: function(data) {
					if(data.state.toLowerCase() == 'success') {
						if(data.data.groname == '客服组') {
							$('#ce').show();
							ns = 1;
							$('.BZ').removeClass("Hidens");
						} else {
							$('#ces').show();
							ns = 2;
							initTables();
							$('.BZ').addClass("Hidens");
						}
					}
				}
			});
		</script>
	</body>

</html>