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- <!DOCTYPE html>
- <html>
- <head>
- <meta charset="UTF-8">
- <title>综合查询</title>
- <meta name="viewport" content="width=device-width, initial-scale=1.0">
- <script src="../Script/Common/huayi.load.js"></script>
- <script src="../Script/Common/huayi.config.js"></script>
- <link rel="stylesheet" href="../js/zTree/zTreeStyle.css" />
- <link href="../css/WorkOrder/Search.css" rel="stylesheet">
- <link href="../js/bootstrap-select/css/bootstrap-select.css" rel="stylesheet" />
- <link rel="stylesheet" href="../js/comboSelect/combo.select.css" />
- <link href="../css/init.css" rel="stylesheet" />
- <style>
- /*table td {
- word-break:break-all;
- word-wrap:break-word;
- }
- table th {
- min-width:100px;
- }*/
-
- .gdt {
- height: 300px;
- overflow: auto;
- }
-
- .time-box {
- display: inline-block;
- position: relative;
- }
-
- i.tub {
- position: absolute;
- right: 8px;
- top: 8px;
- font-size: 18px;
- color: #1ab394;
- }
-
- .search_time {
- width: 228px!important;
- }
-
- .bootstrap-select>.dropdown-toggle.bs-placeholder {
- background-color: #ffffff!important;
- border-color: #e5e6e7!important;
- }
-
- .filter-option {
- color: #676b6d;
- }
-
- .bootstrap-select>.dropdown-toggle.btn-default {
- background-color: #ffffff!important;
- border-color: #e5e6e7!important;
- color: #555;
- }
-
- #typeclass {
- background: #fff;
- }
-
- .treeList {
- top: 34px!important;
- border: 1px solid #e5e6e7!important;
- border-top: 0;
- height: auto!important;
- }
-
- #TreeDemo li {
- float: initial;
- }
-
- #ce,
- #ces {
- display: none;
- }
-
- .E73 {
- background: #87eebf;
- color: #000;
- width: 100px;
- }
- </style>
- </head>
- <body class="gray-bg">
- <div class="daoHang clearfix">
- <div class="dhLeft">
- <sapn><i class="syIcon"></i>位置:
- <a href="javaScript:;" id="ReIndex">首页</a>>
- <a href="javaScript:;">工单管理</a>>
- <a href="" class="nowPosition">综合查询</a>
- </sapn>
- </div>
- <div class="dhRight">
- <a href="#" title="刷新"><i class="fa fa-refresh"></i></a>
- </div>
- </div>
- <div class="wrapper wrapper-content animated fadeInRight">
- <div class="toolBox">
- <div class="th-bar clearfix">
- <div class="pull-left">
- <div class="form-inline">
- <!--<div class="form-group">
- <input type="text" class="form-control" id="name" placeholder="请输入客户名称"/>
- </div>
- <div class="form-group">
- <input type="text" class="form-control" id="tel" placeholder="请输入客户电话"/>
- </div>-->
- <div class="time-box form-group">
- <i class="tub fa fa-caret-down down" style="color: #676b6d;"></i>
- <input class="form-control" type="text" id="typeclass" placeholder="请选择工单类型" readonly="readonly">
- <input type="hidden" id="typeclassId" />
- <div class="addTree treeList">
- <p class="plasechoce">请选择</p>
- <ul id="TreeDemo" class="ztree">
- </ul>
- </div>
- </div>
- <div class="form-group">
- <select class="form-control selectpicker" id="orderSource" data-live-search="true">
- <option value="">请选择工单来源</option>
- </select>
- </div>
- <div class="time-box form-group">
- <i class="tub fa fa-calendar"></i>
- <input class="form-control search_time" type="text" id="greetingTimes" placeholder="请选择时间">
- </div>
- <div class="form-group">
- <!--<select class="form-control selectpicker" id="comeCall_dep" data-live-search="true">
- <option value="">请选择来电单位</option>
- </select>-->
- <select class="" id="comeCall_dep">
- <option value="" selected>请选择来电单位</option>
- </select>
- </div>
- <div class="form-group">
- <select class="form-control selectpicker" id="userid" data-live-search="true">
- <option value="">请选择坐席工号</option>
- </select>
- </div>
- <div class="form-group">
- <!--<select class="form-control selectpicker" id="comeCall_deps" data-live-search="true">
- <option value="">请选择反馈单位</option>
- </select>-->
- <select class="" id="comeCall_deps">
- <option value="" selected>请选择反馈单位</option>
- </select>
- </div>
- </div>
- </div>
- <div class="pull-right">
- <button class="btns ss">搜索</button>
- <!--<button class="btns gjss">高级搜索</button>-->
- <a class="btns" onclick="dcexcel(this)">导出</a>
- </div>
- </div>
- </div>
- <div style="width: 100%;padding: 10px;" id='ce'>
- <table id="workorderlist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
- <thead>
- <tr>
- <th data-field="WorkOrderID" data-formatter="View" data-align="center">工单编号</th>
- <th data-field="ID" data-formatter="Remove" data-align="center">操作工单</th>
- <th data-field="State" data-formatter="GetStateName" data-align="center">工单状态</th>
- <th data-field="Address" data-align="center" data-formatter="forMaterDepart">来电单位</th>
- <th data-field="Source" data-align="center">反馈单位</th>
- <th data-field="GDLYName" data-align="center">工单来源</th>
- <th data-field="TypeClassName" data-align="center">工单类型</th>
- <th data-field="Customer" data-align="center" data-class="E73">姓名</th>
- <th data-field="CustomerTel" data-align="center">客户电话</th>
- <th data-field="State" data-align="center" data-formatter="GetState">受理人</th>
- <th data-field="CreateTime" data-align="center">创建时间</th>
- <th data-field="Detail" data-align="center" data-formatter="Detail">反馈内容及处理结果</th>
- <th data-field="Files" data-align="center" data-formatter="Detail">快递信息</th>
- <!--<th data-field="County" data-align="center" data-formatter="Detail">备注一</th>
- <th data-field="Province" data-align="center" data-formatter="Detail">备注二</th>
- <th data-field="City" data-align="center" data-formatter="Detail">备注三</th>-->
- <!--<th data-field="CLDeptName" data-align="center">当前处理部门</th>
- <th data-field="CLUserName" data-align="center">当前处理用户</th>-->
- <th data-field="WorkOrderID" data-formatter="OverTime" data-align="center">工单超时</th>
- </tr>
- </thead>
- </table>
- </div>
- <div style="width: 100%;padding: 10px;" id="ces">
- <table id="workorderlist_" class="market" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
- <thead>
- <tr>
- <th data-field="WorkOrderID" data-formatter="View" data-align="center">工单编号</th>
- <th data-field="ID" data-formatter="Remove" data-align="center">操作工单</th>
- <th data-field="State" data-formatter="GetStateName" data-align="center">工单状态</th>
- <th data-field="Address" data-align="center" data-formatter="forMaterDepart">来电单位</th>
- <th data-field="Source" data-align="center">反馈单位</th>
- <th data-field="GDLYName" data-align="center">工单来源</th>
- <th data-field="TypeClassName" data-align="center">工单类型</th>
- <th data-field="Customer" data-align="center" data-class="E73">姓名</th>
- <th data-field="CustomerTel" data-align="center">客户电话</th>
- <th data-field="CreateUserNameRel" data-align="center">创建人</th>
- <th data-field="LastDealUserNameRel" data-align="center" data-formatter="IsNull">受理人</th>
- <th data-field="CreateTime" data-align="center">创建时间</th>
- <th data-field="Detail" data-align="center" data-formatter="Detail">反馈内容及处理结果</th>
- <th data-field="Files" data-align="center" data-formatter="Detail">快递信息</th>
- <th data-field="WorkOrderID" data-formatter="OverTime" data-align="center">工单超时</th>
- </tr>
- </thead>
- </table>
- </div>
- <!--查看详情-->
- <div class="ckxq Hidens">
- <ul class="clearfix ckxq_ul">
- <li class="Active">工单详情</li>
- <li>处理记录</li>
- <!--<li>催办记录</li>
- <li>评论记录</li>-->
- <span class="Closed">×</span>
- </ul>
- <div class="gdxq">
- <table id="gdxq_table" border="0" class="table table-bordered table-hover " style="width: 100%;">
- <tbody class="tbodys">
- <tr>
- <th>工单编号:</th>
- <td>
- <span id="xq_gdbh"></span>
- </td>
- <th>工单类型:</th>
- <td>
- <span id="xq_gdlx"></span>
- </td>
- <th>创建时间:</th>
- <td>
- <span id="xq_cjsj"></span>
- </td>
- </tr>
- <tr>
- <th>工单状态:</th>
- <td>
- <span id="xq_gdzt"></span>
- </td>
- <th>客户姓名:</th>
- <td>
- <span id="xq_khxm"></span>
- </td>
- <th>客户电话:</th>
- <td>
- <span id="xq_khdh"></span>
- </td>
- </tr>
- <tr>
- <th>来电单位:</th>
- <td>
- <span id="xq_wtlx"></span>
- </td>
- <th>反馈单位:</th>
- <td>
- <span id="xq_zxgh"></span>
- </td>
- </tr>
- <tr>
- <th>反馈及处理内容:</th>
- <td colspan="5">
- <span id="xq_gdnr"></span>
- </td>
- </tr>
- <tr class="BZ">
- <th>快递信息:</th>
- <td colspan="5">
- <span id="xq_kdxx"></span>
- </td>
- </tr>
- <tr class="BZ">
- <th>备注一:</th>
- <td colspan="5">
- <span id="bz-1"></span>
- </td>
- </tr>
- <tr class="BZ">
- <th>备注二:</th>
- <td colspan="5">
- <span id="bz-2"></span>
- </td>
- </tr>
- <tr class="BZ">
- <th>备注三:</th>
- <td colspan="5">
- <span id="bz-3"></span>
- </td>
- </tr>
- </tbody>
- </table>
- </div>
- <div class="gdxq" style="display:none;">
- <table id="cllist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
- <thead>
- <tr>
- <th data-field="WorkOrderID" data-formatter="ComXQ">处理详情</th>
- <th data-field="Detail">处理内容</th>
- <th data-field="CreateTime">创建时间</th>
- </tr>
- </thead>
- </table>
- </div>
- <!--<div class="gdxq" style="display:none;">
- <table id="cblist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
- <thead>
- <tr>
- <th data-field="CreateUserName">催办人</th>
- <th data-field="ToDeptName">被催办部门</th>
- <th data-field="ToUserName">被催办人</th>
- <th data-field="Detail">催办详情</th>
- <th data-field="CreateTime">创建时间</th>
- </tr>
- </thead>
- </table>
- </div>
- <div class="gdxq" style="display:none;">
- <table id="bclist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
- <thead>
- <tr>
- <th data-field="CreateUserName">补充人</th>
- <th data-field="Detail">补充详情</th>
- <th data-field="CreateTime">创建时间</th>
- </tr>
- </thead>
- </table>
- </div>
- <div class="gdxq" style="display:none;">
- <table id="pllist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
- <thead>
- <tr>
- <th data-field="CreateUserName">评论人</th>
- <th data-field="Detail">评论详情</th>
- <th data-field="CreateTime">创建时间</th>
- </tr>
- </thead>
- </table>
- </div>-->
- </div>
- </div>
- <!--高级搜索-->
- <!--<div class="t-shade">
- <div class="shade_k gjsu cx">
- <div class="shade_title">
- <span>高级搜索<srong class="cknum"></srong></span>
- <span class="setwin"><a>x</a></span>
- </div>
- <div class="shade_content">
- <div class="dgxx_table size-13">
- <table class="_table1 table table-bordered table-hover " border="0" cellspacing="0" cellpadding="0" style="width: 100%;">
- <tr>
- <th>工单状态:</th>
- <td>
- <div class="inpBox ">
- <input type="text" class="inps select" value="--请选择--" readonly="readonly" />
- <input type="hidden" class="inps " id="ss_gdzt" />
- <i class="xl xl_two"></i>
- <div class="xl_common">
- <ul class="xl_box">
- <li>--请选择--</li>
- <li itemid="0">待指派</li>
- <li itemid="1">处理中</li>
- <li itemid="2">已完结</li>
- </ul>
- </div>
- </div>
- </td>
- <th>工单类型:</th>
- <td>
- <div class="inpBox">
- <input type="text" class="inps select" value="--请选择--" readonly="readonly" />
- <input type="hidden" class="inps " id="ss_gdlx" />
- <i class="xl xl_two"></i>
- <div class="xl_common">
- <ul class="xl_box">
- <li>--请选择--</li>
- <li itemid="1">售前咨询</li>
- <li itemid="2">报修服务</li>
- <li itemid="3">投诉建议</li>
- </ul>
- </div>
- </div>
- </td>
- </tr>
- <tr>
- <th>工单编号:</th>
- <td>
- <div class="inpBox">
- <input type="text" class="inps " id="ss_gdbh" />
- </div>
- </td>
- <th>坐席工号:</th>
- <td>
- <div class="inpBox">
- <input type="text" class="inps " id="ss_zxgh" />
- </div>
- </td>
- </tr>
- <tr>
- <th>客户姓名:</th>
- <td>
- <div class="inpBox">
- <input type="text" class="inps " id="ss_khxm" />
- </div>
- </td>
- <th>客户电话:</th>
- <td>
- <div class="inpBox">
- <input type="text" class="inps " id="ss_khdh" />
- </div>
- </td>
- </tr>
- <tr>
- <th>工单内容:</th>
- <td colspan="3">
- <div class="inpBox">
- <input type="text" class="inps " id="ss_gdnr" />
- </div>
- </td>
- </tr>
- </table>
- </div>
- <div class="clearfix wh_btn">
- <input type="button" value="搜索" class="btn-info" id="gjss" />
- </div>
- </div>
- </div>
- </div>
- -->
- <script src="../js/zTree/jquery.ztree.core.js"></script>
- <script src="../js/kindeditor/kindeditor.js"></script>
- <script src="../js/kindeditor/lang/zh_CN.js"></script>
- <script src="../js/laydate/laydate.js"></script>
- <script src="../js/bootstrap-select/js/bootstrap-select.js"></script>
- <script src="../js/comboSelect/jquery.combo.select.js"></script>
- <script src="../js/WorkOrder/WorkOrder.js"></script>
- <script>
- var selid;
- var stype = 1;
- $(document).ready(function() {
- laydate.render({
- elem: '#greetingTimes',
- range: '~',
- theme: '#00a1cb',
- });
- })
- function initTable() {
- //先销毁表格
- $('#workorderlist').bootstrapTable('destroy');
- //初始化表格,动态从服务器加载数据
- $("#workorderlist").bootstrapTable({
- method: "get", //使用get请求到服务器获取数据
- url: huayi.config.callcenter_url + "WorkOrder/getlist", //获取数据的Servlet地址
- contentType: 'application/x-www-form-urlencoded',
- striped: true, //表格显示条纹
- pagination: true, //启动分页
- pageSize: 10, //每页显示的记录数
- pageNumber: 1, //当前第几页
- pageList: [5,10, 20, 50, 100], //记录数可选列表
- search: false, //是否启用查询
- showColumns: false, //显示下拉框勾选要显示的列
- showRefresh: false, //显示刷新按钮
- sidePagination: "server", //表示服务端请求
- //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
- //设置为limit可以获取limit, offset, search, sort, order
- queryParamsType: "undefined",
- queryParams: function queryParams(params) { //设置查询参数
- var param = {
- page: params.pageNumber,
- pagesize: params.pageSize,
- token: $.cookie("token"),
- type: $('#orderSource').val(), //工单来源
- typeclass: $('#typeclassId').val(), //工单类型
- starttime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[0], //开始时间
- endtime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[1], //结束时间
- lddep: $('#comeCall_dep_input').val(), //来电单位
- fkdep: $('#comeCall_deps_input').val(), //来电单位
- userid: $('#userid').val() //坐席
- };
- // if (stype == '1') {
- // param.name = $("#name").val();
- // param.tel = $("#tel").val();
- // } else if (stype == '2') {
- // param.name = $("#ss_khxm").val();
- // param.tel = $("#ss_khdh").val();
- // param.key = $("#ss_gdnr").val();
- // param.state = $("#ss_gdzt").val();
- // param.type = $("#ss_gdlx").val();
- // param.orderid = $("#ss_gdbh").val();
- // param.code = $("#ss_zxgh").val();
- // }
- return param;
- },
- onLoadSuccess: function() { //加载成功时执行
- //layer.msg("加载成功");
- },
- onLoadError: function() { //加载失败时执行
- //layer.msg("加载数据失败", { time: 1500, icon: 2 });
- }
- });
- }
- function initTables() {
- //先销毁表格
- $('#workorderlist_').bootstrapTable('destroy');
- //初始化表格,动态从服务器加载数据
- $("#workorderlist_").bootstrapTable({
- method: "get", //使用get请求到服务器获取数据
- url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
- contentType: 'application/x-www-form-urlencoded',
- striped: true, //表格显示条纹
- pagination: true, //启动分页
- pageSize: 10, //每页显示的记录数
- pageNumber: 1, //当前第几页
- pageList: [5,10, 20, 50, 100], //记录数可选列表
- search: false, //是否启用查询
- showColumns: false, //显示下拉框勾选要显示的列
- showRefresh: false, //显示刷新按钮
- sidePagination: "server", //表示服务端请求
- //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
- //设置为limit可以获取limit, offset, search, sort, order
- queryParamsType: "undefined",
- queryParams: function queryParams(params) { //设置查询参数
- var param = {
- page: params.pageNumber,
- pagesize: params.pageSize,
- token: $.cookie("token"),
- type: $('#orderSource').val(), //工单来源
- typeclass: $('#typeclassId').val(), //工单类型
- starttime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[0], //开始时间
- endtime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[1], //结束时间
- lddep: $('#comeCall_dep_input').val(), //来电单位
- fkdep: $('#comeCall_deps_input').val(), //来电单位
- userid: $('#userid').val() //坐席
- };
- // if (stype == '1') {
- // param.name = $("#name").val();
- // param.tel = $("#tel").val();
- // } else if (stype == '2') {
- // param.name = $("#ss_khxm").val();
- // param.tel = $("#ss_khdh").val();
- // param.key = $("#ss_gdnr").val();
- // param.state = $("#ss_gdzt").val();
- // param.type = $("#ss_gdlx").val();
- // param.orderid = $("#ss_gdbh").val();
- // param.code = $("#ss_zxgh").val();
- // }
- return param;
- },
- onLoadSuccess: function() { //加载成功时执行
- //layer.msg("加载成功");
- },
- onLoadError: function() { //加载失败时执行
- //layer.msg("加载数据失败", { time: 1500, icon: 2 });
- }
- });
- }
- function dcexcel(obj) {
- var url = huayi.config.callcenter_url + "WorkOrder/ExportList?token=" + $.cookie("token");
- if(stype == '1') {
- url += "&typeclass=" + $("#typeclassId").val(); //工单类型
- url += "&type=" + $("#orderSource").val(); //工单来源
- url += "&starttime=" + ($("#greetingTimes").val() && $("#greetingTimes").val().split(' ~ ')[0]); //开始时间
- url += "&endtime=" + ($("#greetingTimes").val() && $("#greetingTimes").val().split(' ~ ')[1]); //结束时间
- url += "&lddep=" + $("#comeCall_dep_input").val(); //来电单位
- url += "&userid=" + $("#userid").val(); //坐席
- url += "&fkdep=" + $("#comeCall_deps_input").val(); //反馈单位
- } else if(stype == '2') {
- url += "&name=" + $("#ss_khxm").val() + "&tel=" + $("#ss_khdh").val() + "&key=" + $("#ss_gdnr").val() + "&state=" + $("#ss_gdzt").val();
- url += "&type=" + $("#ss_gdlx").val() + "&orderid=" + $("#ss_gdbh").val() + "&code=" + $("#ss_zxgh").val();
- }
- obj.href = url;
- }
- var ns;
- $.ajax({
- type: "get",
- url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
- dataType: 'json',
- async: true,
- data: {
- token: $.cookie("token")
- },
- success: function(data) {
- if(data.state.toLowerCase() == 'success') {
- if(data.data.groname == '客服组') {
- $('#ce').show();
- ns = 1;
- $('.BZ').removeClass("Hidens");
- } else {
- $('#ces').show();
- ns = 2;
- $('.BZ').addClass("Hidens");
- }
- }
- }
- });
- </script>
- </body>
- </html>
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