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- var ns;
- var id = helper.request.queryString("id");
- var phone = helper.request.queryString("phone");
- var depName = helper.request.queryString("depName");
- var name = helper.request.queryString("name");
- var objs = {};
- $.ajax({
- type: "get",
- url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
- dataType: 'json',
- async: true,
- data: {
- token: $.cookie("token")
- },
- success: function(data) {
- if(data.state.toLowerCase() == 'success') {
- if(data.data.groname == '客服组') {
- //console.log(data.data.groname)
- $('.customerService').show();
- ns = 1;
- } else {
- $('.market').show();
- ns = 2;
- }
- }
- }
- });
- $(document).ready(function() {
- //工单来源
- getOrderSource();
- //工单类型
- getOrderType();
- //工单状态
- getOrderState();
- //来电单位
- $('#testInput1').comboSelect();
- $('#testInput2').comboSelect();
- $('#testInput3').comboSelect();
- $('#testInput4').comboSelect();
- //编辑器配置 客服部
- KindEditor.ready(function(K) {
- window.changeEditor = K.create('#feedBackCon'); //修改弹出框编辑器
- })
- //编辑器配置 市场部 备注
- KindEditor.ready(function(K) {
- window.marketEditor = K.create('#remark_market');
- })
- //保存
- $('.customerSubmit').click(function() {
- saveCustomer();
- })
- $('.marketSubmit').click(function() {
- saveMarket();
- })
- if(id) {
- $("#CallID").val(id);
- $("#tel").val(phone);
- $("#tel_market").val(phone);
- if(unescape(decodeURI(name)) != 'null' && unescape(decodeURI(name)) != 'undefined') {
- $("#name_market").val(unescape(decodeURI(name)));
- $("#name").val(unescape(decodeURI(name)));
- }
- if(unescape(decodeURI(depName)) != 'null' && unescape(decodeURI(depName)) != 'undefined') {
- $("#testInput1_input").val(unescape(decodeURI(depName)));
- $("#testInput3_input").val(unescape(decodeURI(depName)));
- BindLDdep($("#testInput1"),$("#testInput2"),$("#testInput3"),$("#testInput4"),unescape(decodeURI(depName)))
- }else{
- BindLDdep($("#testInput1"),$("#testInput2"),$("#testInput3"),$("#testInput4"),'')
- }
-
- }else{
- BindLDdep($("#testInput1"),$("#testInput2"),$("#testInput3"),$("#testInput4"),'');
- }
- })
- //工单类型
- function getOrderType() {
- $.get(huayi.config.callcenter_url + 'WorkType/GetTreeList', {
- "token": $.cookie("token"),
- }, function(result) {
- result = $.parseJSON(result);
- $.fn.zTree.init($("#TreeDemo"), setting3, result.data); //实例化树形图
- $.fn.zTree.init($("#TreeDemo_market"), setting3, result.data); //实例化树形图
- });
- }
- var setting3 = {
- data: {
- key: {
- name: "text"
- },
- simpleData: {
- enable: true,
- idKey: "id",
- rootPId: 0
- }
- },
- callback: {
- onClick: changeTreeClick
- }
- }
- function changeTreeClick(event, treeId, treeNode) {
- if (treeNode.level == 2) {
- var chanId = treeNode.id;
- var changeName = treeNode.text;
- $('#typeclass').val(changeName);
- $('#typeclass_market ').val(changeName);
- $('#typeclassId').val(chanId);
- $('#typeclassId_market').val(chanId);
- var pidnode = treeNode.getParentNode();
- $('.addTree').hide();
- }
- };
- $('.down').click(function() {
- if($('.treeList').css('display') == 'block') {
- $('.treeList').css('display', 'none')
- } else {
- $('.treeList').css('display', 'block')
- }
- })
- $('#typeclass').click(function() {
- $('.treeList').css('display', 'block')
- })
- $('.treeList').mouseleave(function() {
- $(this).css('display', 'none')
- })
- $('#typeclass_market').click(function() {
- $('.treeList_market').css('display', 'block')
- })
- $('.treeList_market').mouseleave(function() {
- $(this).css('display', 'none')
- })
- //工单状态
- function getOrderState() {
- $.ajax({
- url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
- type: 'get',
- async: true,
- data: {
- flag: 'GDZT',
- token: $.cookie("token")
- },
- dataType: "json",
- success: function(res) {
- if(res.state == "success") {
- //console.log(res.data);
- $('<option value="">全部</option>').appendTo($("#State"));
- $(res.data).each(function(i, n) {
- if(n.F_DictionaryValueId == '472') {
- $('<option value="' + n.F_DictionaryValueId + '" selected="selected">' + n.F_Name + '</option>').appendTo($("#State"));
- } else {
- $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($("#State"));
- }
- })
- //
- }
- }
- })
- }
- //工单来源
- function getOrderSource(obj) {
- $.ajax({
- type: "get",
- url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
- dataType: 'json',
- async: true,
- data: {
- token: $.cookie("token"),
- flag: "GDLY"
- },
- success: function(data) {
- var Count = data.data;
- $('<option value="">全部</option>').appendTo($("#DicValueList"));
- $(Count).each(function(i, n) {
- if(n.F_DictionaryValueId == "468") {
- $('<option value="' + n.F_DictionaryValueId + '" selected="selected">' + n.F_Name + '</option>').appendTo($("#DicValueList"));
- $('<option value="' + n.F_DictionaryValueId + '" selected="selected">' + n.F_Name + '</option>').appendTo($("#DicValueList_market"));
- } else {
- $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($("#DicValueList"));
- $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($("#DicValueList_market"));
- }
- })
- }
- });
- }
- function BindLDdep(obj1,obj2,obj3,obj4,res1) {
- $.ajax({
- type: "get",
- url: huayi.config.callcenter_url + "Customer/BindLDdep",
- dataType: 'json',
- async: true,
- data: {
- // keypara: str,
- token: $.cookie("token")
- },
- success: function(data) {
- var Count = data.data.dep;
- var html = '',html2 = '';
- if(res1){
- $("<option value='" + res1 + "' selected>" + res1 + "</option>").appendTo(obj1);
- $("<option value='" + res1 + "' selected>" + res1 + "</option>").appendTo(obj3);
- }
- $(Count).each(function(i, n) {
- html = "<option value='" + n + "'>" + n + "</option>";
- if(n!==res1){
- html2 = "<option value='" + n + "'>" + n + "</option>";
- }
- $(html2).appendTo(obj1);
- $(html2).appendTo(obj3);
- $(html).appendTo(obj2);
- $(html).appendTo(obj4);
- });
- obj1.comboSelect();
- obj2.comboSelect();
- obj3.comboSelect();
- obj4.comboSelect();
- }
- });
- };
- //客服部保存
- console.log(window.name)
- function saveCustomer() {
- console.log(parent.layer.getFrameIndex);
- //var index = parent.layer.getFrameIndex(window.name); //先得到当前iframe层的索引
- //parent.layer.close(); //再执行关闭
-
- parent.$('#list').bootstrapTable('refresh');
- return
- if($('#name').val() == '') {
- layer.confirm('请输入姓名!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if($('#tel').val() == '') {
- layer.confirm('请输入电话!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if($.trim($('#testInput1_input').val()) == '') {
- layer.confirm('请选择来电单位!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if($.trim($('#testInput2_input').val()) == '') {
- layer.confirm('请选择反馈单位!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if($('#DicValueList').val() == '') {
- layer.confirm('请选择工单来源!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if($('#State').val() == '') {
- layer.confirm('请选择工单状态!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if($('#typeclassId').val() == '') {
- layer.confirm('请选择工单类型!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- $.ajax({
- type: "post",
- url: huayi.config.callcenter_url + "CallInScreen/AddWorkOrder",
- dataType: 'json',
- async: true,
- beforeSend: function() { //触发ajax请求开始时执行
- $('.customerSubmit').attr("disabled", true);
- $('.customerSubmit').text('保存中...');
- },
- data: {
- token: $.cookie("token"),
- callCustomer: $('#name').val(), //姓名
- tel: $('#tel').val(), //号码
- lddep: $('#testInput1_input').val(), //来电单位
- fkdep: $('#testInput2_input').val(), //反馈单位
- gdly: $('#DicValueList').val(), //工单来源
- gdlx: $('#typeclassId').val(), //工单类型id
- gdzt: $('#State').val(), //工单状态id
- province: $("#Province").val(),
- fkcont: helper.HtmlUtil.htmlEncodeByRegExp(changeEditor.html()), //反馈内容
- sendmsg: $('#express').val(), //快递信息
- note1: $('#remark1').val(), //备注一
- note2: $('#remark2').val(), //备注二
- note3: $('#remark3').val(), //备注三
- callid: $("#CallID").val()
- },
- success: function(data) {
- if(data.state.toLowerCase() == 'success') {
- if (id) {
-
- var savemsgs = '保存成功';
- clear();
- $('.customerSubmit').attr("disabled", false);
- $('.customerSubmit').text('保存');
- parent.layer.msg(savemsgs);
- }else{
- layer.msg("保存成功!");
- clear();
- $('.customerSubmit').attr("disabled", false);
- $('.customerSubmit').text('保存');
- }
-
- }
- }
- });
- }
- // 市场部保存
- function saveMarket() {
- if($('#name_market').val() == '') {
- layer.confirm('请输入姓名!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if($('#tel_market').val() == '') {
- layer.confirm('请输入电话!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if($.trim($('#testInput3_input').val()) == '') {
- layer.confirm('请选择来电单位!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if($.trim($('#testInput4_input').val()) == '') {
- layer.confirm('请选择反馈单位!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if($('#DicValueList_market').val() == '') {
- layer.confirm('请选择工单来源!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if($('#typeclassId_market').val() == '') {
- layer.confirm('请选择工单类型!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- $.ajax({
- type: "post",
- url: huayi.config.callcenter_url + "CallInScreen/AddWorkOrder",
- dataType: 'json',
- async: true,
- beforeSend: function() { //触发ajax请求开始时执行
- $('.marketSubmit').attr("disabled", true);
- $('.marketSubmit').text('保存中...');
- },
- data: {
- token: $.cookie("token"),
- callCustomer: $('#name_market').val(), //姓名
- tel: $('#tel_market').val(), //号码
- lddep: $('#testInput3_input').val(), //来电单位
- fkdep: $('#testInput4_input').val(), //反馈单位
- gdly: $('#DicValueList_market').val(), //工单来源
- gdlx: $('#typeclassId_market').val(), //工单类型id
- fkcont: helper.HtmlUtil.htmlEncodeByRegExp(marketEditor.html()), //反馈内容
- callid: $("#CallID").val()
- },
- success: function(data) {
- if(data.state.toLowerCase() == 'success') {
- layer.msg("保存成功!");
- clear();
- $('.marketSubmit').attr("disabled", false);
- $('.marketSubmit').text('保存');
- }
- }
- });
- }
- function clear() {
- if(ns == 1) {
- $('#name').val('');
- $('#tel').val(''); //号码
- $('#testInput1_input').val(''); //来电单位
- $('#testInput2_input').val(''); //反馈单位
- $('#orderSource').val(''); //工单来源
- $('#typeclassId').val(''); //工单类型id
- $('#State').val(''); //工单状态id
- $('#feedBackCon').val(''); //反馈内容
- $('#express').val(''); //快递信息
- $('#remark1').val(''); //备注一
- $('#remark2').val(''); //备注二
- $('#remark3').val(''); //备注三
- $('#typeclass').val('');
- changeEditor.html('');
- } else {
- $('#name_market').val('');
- $('#tel_market').val(''); //号码
- $('#testInput3_input').val(''); //来电单位
- $('#testInput4_input').val(''); //反馈单位
- $('#remark_market').val(''); //备注内容
- marketEditor.html('');
- }
- }
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