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T_Call_CallRecords.cs 48KB

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  1. using CallCenterApi.DB;
  2. using System;
  3. using System.Collections.Generic;
  4. using System.Data;
  5. using System.Data.SqlClient;
  6. using System.Linq;
  7. using System.Text;
  8. using System.Threading.Tasks;
  9. namespace CallCenterApi.DAL
  10. {
  11. /// <summary>
  12. /// 数据访问类:T_Call_CallRecords
  13. /// </summary>
  14. public partial class T_Call_CallRecords
  15. {
  16. public T_Call_CallRecords()
  17. { }
  18. #region BasicMethod
  19. /// <summary>
  20. /// 得到最大ID
  21. /// </summary>
  22. public int GetMaxId()
  23. {
  24. return DbHelperSQL.GetMaxID("CallRecordsId", "T_Call_CallRecords WITH(NOLOCK)");
  25. }
  26. /// <summary>
  27. /// 是否存在该记录
  28. /// </summary>
  29. public bool Exists(int CallRecordsId)
  30. {
  31. StringBuilder strSql = new StringBuilder();
  32. strSql.Append("select count(1) from T_Call_CallRecords WITH(NOLOCK)");
  33. strSql.Append(" where CallRecordsId=@CallRecordsId");
  34. SqlParameter[] parameters = {
  35. new SqlParameter("@CallRecordsId", SqlDbType.Int,4)
  36. };
  37. parameters[0].Value = CallRecordsId;
  38. return DbHelperSQL.Exists(strSql.ToString(), parameters);
  39. }
  40. /// <summary>
  41. /// 增加一条数据
  42. /// </summary>
  43. public int Add(CallCenterApi.Model.T_Call_CallRecords model)
  44. {
  45. StringBuilder strSql = new StringBuilder();
  46. strSql.Append("insert into T_Call_CallRecords(");
  47. strSql.Append("CallId,CallNumber,CusId,CusCode,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,RingStartTime,RingEndTime,TalkStartTime,TalkEndTime,EndTime,LongTime,IvrLongTime,RingLongTime,TalkLongTime,UserId,UserCode,UserName,ExtNumber,FilePath,IsExitWorkOrder,IsDeal,OperateType,OperateObject,OperateTime,Remark,MYD,BusinessType,Location,WaitStartTime,WaitEndTime,WaitLongTime,NoCallState,WorkTimesDiff,F_QCState,F_QCScore,F_QCRemark,F_QCUserId,F_QCUserName,F_QCTime,F_QCIsSelect,F_HJJGId,F_HJJGName,F_QCQuestion,F_QCAdvise,TaskType,TaskPhoneID,TaskID)");
  48. strSql.Append(" values (");
  49. strSql.Append("@CallId,@CallNumber,@CusId,@CusCode,@CallType,@CallState,@DealType,@BeginTime,@IvrStartTime,@IvrEndTime,@RingStartTime,@RingEndTime,@TalkStartTime,@TalkEndTime,@EndTime,@LongTime,@IvrLongTime,@RingLongTime,@TalkLongTime,@UserId,@UserCode,@UserName,@ExtNumber,@FilePath,@IsExitWorkOrder,@IsDeal,@OperateType,@OperateObject,@OperateTime,@Remark,@MYD,@BusinessType,@Location,@WaitStartTime,@WaitEndTime,@WaitLongTime,@NoCallState,@WorkTimesDiff,@F_QCState,@F_QCScore,@F_QCRemark,@F_QCUserId,@F_QCUserName,@F_QCTime,@F_QCIsSelect,@F_HJJGId,@F_HJJGName,@F_QCQuestion,@F_QCAdvise,@TaskType,@TaskPhoneID,@TaskID)");
  50. strSql.Append(";select @@IDENTITY");
  51. SqlParameter[] parameters = {
  52. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  53. new SqlParameter("@CallNumber", SqlDbType.VarChar,100),
  54. new SqlParameter("@CusId", SqlDbType.VarChar,50),
  55. new SqlParameter("@CusCode", SqlDbType.VarChar,50),
  56. new SqlParameter("@CallType", SqlDbType.Int,4),
  57. new SqlParameter("@CallState", SqlDbType.Int,4),
  58. new SqlParameter("@DealType", SqlDbType.Int,4),
  59. new SqlParameter("@BeginTime", SqlDbType.DateTime),
  60. new SqlParameter("@IvrStartTime", SqlDbType.DateTime),
  61. new SqlParameter("@IvrEndTime", SqlDbType.DateTime),
  62. new SqlParameter("@RingStartTime", SqlDbType.DateTime),
  63. new SqlParameter("@RingEndTime", SqlDbType.DateTime),
  64. new SqlParameter("@TalkStartTime", SqlDbType.DateTime),
  65. new SqlParameter("@TalkEndTime", SqlDbType.DateTime),
  66. new SqlParameter("@EndTime", SqlDbType.DateTime),
  67. new SqlParameter("@LongTime", SqlDbType.Int,4),
  68. new SqlParameter("@IvrLongTime", SqlDbType.Int,4),
  69. new SqlParameter("@RingLongTime", SqlDbType.Int,4),
  70. new SqlParameter("@TalkLongTime", SqlDbType.Int,4),
  71. new SqlParameter("@UserId", SqlDbType.Int,4),
  72. new SqlParameter("@UserCode", SqlDbType.VarChar,50),
  73. new SqlParameter("@UserName", SqlDbType.NVarChar,20),
  74. new SqlParameter("@ExtNumber", SqlDbType.VarChar,50),
  75. new SqlParameter("@FilePath", SqlDbType.VarChar,200),
  76. new SqlParameter("@IsExitWorkOrder", SqlDbType.Bit,1),
  77. new SqlParameter("@IsDeal", SqlDbType.Int,4),
  78. new SqlParameter("@OperateType", SqlDbType.Int,4),
  79. new SqlParameter("@OperateObject", SqlDbType.VarChar,20),
  80. new SqlParameter("@OperateTime", SqlDbType.DateTime),
  81. new SqlParameter("@Remark", SqlDbType.NVarChar,1000),
  82. new SqlParameter("@MYD", SqlDbType.Int,4),
  83. new SqlParameter("@BusinessType", SqlDbType.Int,4),
  84. new SqlParameter("@Location", SqlDbType.NVarChar,100),
  85. new SqlParameter("@WaitStartTime", SqlDbType.DateTime),
  86. new SqlParameter("@WaitEndTime", SqlDbType.DateTime),
  87. new SqlParameter("@WaitLongTime", SqlDbType.Int,4),
  88. new SqlParameter("@NoCallState", SqlDbType.Int,4),
  89. new SqlParameter("@WorkTimesDiff", SqlDbType.Int,4),
  90. new SqlParameter("@F_QCState", SqlDbType.SmallInt,2),
  91. new SqlParameter("@F_QCScore", SqlDbType.Decimal,9),
  92. new SqlParameter("@F_QCRemark", SqlDbType.Text),
  93. new SqlParameter("@F_QCUserId", SqlDbType.Int,4),
  94. new SqlParameter("@F_QCUserName", SqlDbType.NVarChar,50),
  95. new SqlParameter("@F_QCTime", SqlDbType.DateTime),
  96. new SqlParameter("@F_QCIsSelect", SqlDbType.SmallInt,2),
  97. new SqlParameter("@F_HJJGId", SqlDbType.Int,4),
  98. new SqlParameter("@F_HJJGName", SqlDbType.NVarChar,500),
  99. new SqlParameter("@F_QCQuestion", SqlDbType.NText),
  100. new SqlParameter("@F_QCAdvise", SqlDbType.NText),
  101. new SqlParameter("@TaskType", SqlDbType.NVarChar,10),
  102. new SqlParameter("@TaskPhoneID", SqlDbType.NVarChar,10),
  103. new SqlParameter("@TaskID", SqlDbType.NVarChar,32)};
  104. parameters[0].Value = model.CallId;
  105. parameters[1].Value = model.CallNumber;
  106. parameters[2].Value = model.CusId;
  107. parameters[3].Value = model.CusCode;
  108. parameters[4].Value = model.CallType;
  109. parameters[5].Value = model.CallState;
  110. parameters[6].Value = model.DealType;
  111. parameters[7].Value = model.BeginTime;
  112. parameters[8].Value = model.IvrStartTime;
  113. parameters[9].Value = model.IvrEndTime;
  114. parameters[10].Value = model.RingStartTime;
  115. parameters[11].Value = model.RingEndTime;
  116. parameters[12].Value = model.TalkStartTime;
  117. parameters[13].Value = model.TalkEndTime;
  118. parameters[14].Value = model.EndTime;
  119. parameters[15].Value = model.LongTime;
  120. parameters[16].Value = model.IvrLongTime;
  121. parameters[17].Value = model.RingLongTime;
  122. parameters[18].Value = model.TalkLongTime;
  123. parameters[19].Value = model.UserId;
  124. parameters[20].Value = model.UserCode;
  125. parameters[21].Value = model.UserName;
  126. parameters[22].Value = model.ExtNumber;
  127. parameters[23].Value = model.FilePath;
  128. parameters[24].Value = model.IsExitWorkOrder;
  129. parameters[25].Value = model.IsDeal;
  130. parameters[26].Value = model.OperateType;
  131. parameters[27].Value = model.OperateObject;
  132. parameters[28].Value = model.OperateTime;
  133. parameters[29].Value = model.Remark;
  134. parameters[30].Value = model.MYD;
  135. parameters[31].Value = model.BusinessType;
  136. parameters[32].Value = model.Location;
  137. parameters[33].Value = model.WaitStartTime;
  138. parameters[34].Value = model.WaitEndTime;
  139. parameters[35].Value = model.WaitLongTime;
  140. parameters[36].Value = model.NoCallState;
  141. parameters[37].Value = model.WorkTimesDiff;
  142. parameters[38].Value = model.F_QCState;
  143. parameters[39].Value = model.F_QCScore;
  144. parameters[40].Value = model.F_QCRemark;
  145. parameters[41].Value = model.F_QCUserId;
  146. parameters[42].Value = model.F_QCUserName;
  147. parameters[43].Value = model.F_QCTime;
  148. parameters[44].Value = model.F_QCIsSelect;
  149. parameters[45].Value = model.F_HJJGId;
  150. parameters[46].Value = model.F_HJJGName;
  151. parameters[47].Value = model.F_QCQuestion;
  152. parameters[48].Value = model.F_QCAdvise;
  153. parameters[49].Value = model.TaskType;
  154. parameters[50].Value = model.TaskPhoneID;
  155. parameters[51].Value = model.TaskID;
  156. object obj = DbHelperSQL.GetSingle(strSql.ToString(), parameters);
  157. if (obj == null)
  158. {
  159. return 0;
  160. }
  161. else
  162. {
  163. return Convert.ToInt32(obj);
  164. }
  165. }
  166. /// <summary>
  167. /// 更新一条数据
  168. /// </summary>
  169. public bool Update(CallCenterApi.Model.T_Call_CallRecords model)
  170. {
  171. StringBuilder strSql = new StringBuilder();
  172. strSql.Append("update T_Call_CallRecords set ");
  173. strSql.Append("CallId=@CallId,");
  174. strSql.Append("CallNumber=@CallNumber,");
  175. strSql.Append("CusId=@CusId,");
  176. strSql.Append("CusCode=@CusCode,");
  177. strSql.Append("CallType=@CallType,");
  178. strSql.Append("CallState=@CallState,");
  179. strSql.Append("DealType=@DealType,");
  180. strSql.Append("BeginTime=@BeginTime,");
  181. strSql.Append("IvrStartTime=@IvrStartTime,");
  182. strSql.Append("IvrEndTime=@IvrEndTime,");
  183. strSql.Append("RingStartTime=@RingStartTime,");
  184. strSql.Append("RingEndTime=@RingEndTime,");
  185. strSql.Append("TalkStartTime=@TalkStartTime,");
  186. strSql.Append("TalkEndTime=@TalkEndTime,");
  187. strSql.Append("EndTime=@EndTime,");
  188. strSql.Append("LongTime=@LongTime,");
  189. strSql.Append("IvrLongTime=@IvrLongTime,");
  190. strSql.Append("RingLongTime=@RingLongTime,");
  191. strSql.Append("TalkLongTime=@TalkLongTime,");
  192. strSql.Append("UserId=@UserId,");
  193. strSql.Append("UserCode=@UserCode,");
  194. strSql.Append("UserName=@UserName,");
  195. strSql.Append("ExtNumber=@ExtNumber,");
  196. strSql.Append("FilePath=@FilePath,");
  197. strSql.Append("IsExitWorkOrder=@IsExitWorkOrder,");
  198. strSql.Append("IsDeal=@IsDeal,");
  199. strSql.Append("OperateType=@OperateType,");
  200. strSql.Append("OperateObject=@OperateObject,");
  201. strSql.Append("OperateTime=@OperateTime,");
  202. strSql.Append("Remark=@Remark,");
  203. strSql.Append("MYD=@MYD,");
  204. strSql.Append("BusinessType=@BusinessType,");
  205. strSql.Append("Location=@Location,");
  206. strSql.Append("WaitStartTime=@WaitStartTime,");
  207. strSql.Append("WaitEndTime=@WaitEndTime,");
  208. strSql.Append("WaitLongTime=@WaitLongTime,");
  209. strSql.Append("NoCallState=@NoCallState,");
  210. strSql.Append("WorkTimesDiff=@WorkTimesDiff,");
  211. strSql.Append("F_QCState=@F_QCState,");
  212. strSql.Append("F_QCScore=@F_QCScore,");
  213. strSql.Append("F_QCRemark=@F_QCRemark,");
  214. strSql.Append("F_QCUserId=@F_QCUserId,");
  215. strSql.Append("F_QCUserName=@F_QCUserName,");
  216. strSql.Append("F_QCTime=@F_QCTime,");
  217. strSql.Append("F_QCIsSelect=@F_QCIsSelect,");
  218. strSql.Append("F_HJJGId=@F_HJJGId,");
  219. strSql.Append("F_HJJGName=@F_HJJGName,");
  220. strSql.Append("F_QCQuestion=@F_QCQuestion,");
  221. strSql.Append("F_QCAdvise=@F_QCAdvise,");
  222. strSql.Append("TaskType=@TaskType,");
  223. strSql.Append("TaskPhoneID=@TaskPhoneID,");
  224. strSql.Append("WorkOrder=@WorkOrder,");
  225. strSql.Append("TaskID=@TaskID");
  226. strSql.Append(" where CallRecordsId=@CallRecordsId");
  227. SqlParameter[] parameters = {
  228. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  229. new SqlParameter("@CallNumber", SqlDbType.VarChar,100),
  230. new SqlParameter("@CusId", SqlDbType.VarChar,50),
  231. new SqlParameter("@CusCode", SqlDbType.VarChar,50),
  232. new SqlParameter("@CallType", SqlDbType.Int,4),
  233. new SqlParameter("@CallState", SqlDbType.Int,4),
  234. new SqlParameter("@DealType", SqlDbType.Int,4),
  235. new SqlParameter("@BeginTime", SqlDbType.DateTime),
  236. new SqlParameter("@IvrStartTime", SqlDbType.DateTime),
  237. new SqlParameter("@IvrEndTime", SqlDbType.DateTime),
  238. new SqlParameter("@RingStartTime", SqlDbType.DateTime),
  239. new SqlParameter("@RingEndTime", SqlDbType.DateTime),
  240. new SqlParameter("@TalkStartTime", SqlDbType.DateTime),
  241. new SqlParameter("@TalkEndTime", SqlDbType.DateTime),
  242. new SqlParameter("@EndTime", SqlDbType.DateTime),
  243. new SqlParameter("@LongTime", SqlDbType.Int,4),
  244. new SqlParameter("@IvrLongTime", SqlDbType.Int,4),
  245. new SqlParameter("@RingLongTime", SqlDbType.Int,4),
  246. new SqlParameter("@TalkLongTime", SqlDbType.Int,4),
  247. new SqlParameter("@UserId", SqlDbType.Int,4),
  248. new SqlParameter("@UserCode", SqlDbType.VarChar,50),
  249. new SqlParameter("@UserName", SqlDbType.NVarChar,20),
  250. new SqlParameter("@ExtNumber", SqlDbType.VarChar,50),
  251. new SqlParameter("@FilePath", SqlDbType.VarChar,200),
  252. new SqlParameter("@IsExitWorkOrder", SqlDbType.Bit,1),
  253. new SqlParameter("@IsDeal", SqlDbType.Int,4),
  254. new SqlParameter("@OperateType", SqlDbType.Int,4),
  255. new SqlParameter("@OperateObject", SqlDbType.VarChar,20),
  256. new SqlParameter("@OperateTime", SqlDbType.DateTime),
  257. new SqlParameter("@Remark", SqlDbType.NVarChar,1000),
  258. new SqlParameter("@MYD", SqlDbType.Int,4),
  259. new SqlParameter("@BusinessType", SqlDbType.Int,4),
  260. new SqlParameter("@Location", SqlDbType.NVarChar,100),
  261. new SqlParameter("@WaitStartTime", SqlDbType.DateTime),
  262. new SqlParameter("@WaitEndTime", SqlDbType.DateTime),
  263. new SqlParameter("@WaitLongTime", SqlDbType.Int,4),
  264. new SqlParameter("@NoCallState", SqlDbType.Int,4),
  265. new SqlParameter("@WorkTimesDiff", SqlDbType.Int,4),
  266. new SqlParameter("@F_QCState", SqlDbType.SmallInt,2),
  267. new SqlParameter("@F_QCScore", SqlDbType.Decimal,9),
  268. new SqlParameter("@F_QCRemark", SqlDbType.Text),
  269. new SqlParameter("@F_QCUserId", SqlDbType.Int,4),
  270. new SqlParameter("@F_QCUserName", SqlDbType.NVarChar,50),
  271. new SqlParameter("@F_QCTime", SqlDbType.DateTime),
  272. new SqlParameter("@F_QCIsSelect", SqlDbType.SmallInt,2),
  273. new SqlParameter("@F_HJJGId", SqlDbType.Int,4),
  274. new SqlParameter("@F_HJJGName", SqlDbType.NVarChar,500),
  275. new SqlParameter("@F_QCQuestion", SqlDbType.NText),
  276. new SqlParameter("@F_QCAdvise", SqlDbType.NText),
  277. new SqlParameter("@TaskType", SqlDbType.NVarChar,10),
  278. new SqlParameter("@TaskPhoneID", SqlDbType.NVarChar,10),
  279. new SqlParameter("@WorkOrder", SqlDbType.NVarChar,-1),
  280. new SqlParameter("@TaskID", SqlDbType.NVarChar,32),
  281. new SqlParameter("@CallRecordsId", SqlDbType.Int,4)};
  282. parameters[0].Value = model.CallId;
  283. parameters[1].Value = model.CallNumber;
  284. parameters[2].Value = model.CusId;
  285. parameters[3].Value = model.CusCode;
  286. parameters[4].Value = model.CallType;
  287. parameters[5].Value = model.CallState;
  288. parameters[6].Value = model.DealType;
  289. parameters[7].Value = model.BeginTime;
  290. parameters[8].Value = model.IvrStartTime;
  291. parameters[9].Value = model.IvrEndTime;
  292. parameters[10].Value = model.RingStartTime;
  293. parameters[11].Value = model.RingEndTime;
  294. parameters[12].Value = model.TalkStartTime;
  295. parameters[13].Value = model.TalkEndTime;
  296. parameters[14].Value = model.EndTime;
  297. parameters[15].Value = model.LongTime;
  298. parameters[16].Value = model.IvrLongTime;
  299. parameters[17].Value = model.RingLongTime;
  300. parameters[18].Value = model.TalkLongTime;
  301. parameters[19].Value = model.UserId;
  302. parameters[20].Value = model.UserCode;
  303. parameters[21].Value = model.UserName;
  304. parameters[22].Value = model.ExtNumber;
  305. parameters[23].Value = model.FilePath;
  306. parameters[24].Value = model.IsExitWorkOrder;
  307. parameters[25].Value = model.IsDeal;
  308. parameters[26].Value = model.OperateType;
  309. parameters[27].Value = model.OperateObject;
  310. parameters[28].Value = model.OperateTime;
  311. parameters[29].Value = model.Remark;
  312. parameters[30].Value = model.MYD;
  313. parameters[31].Value = model.BusinessType;
  314. parameters[32].Value = model.Location;
  315. parameters[33].Value = model.WaitStartTime;
  316. parameters[34].Value = model.WaitEndTime;
  317. parameters[35].Value = model.WaitLongTime;
  318. parameters[36].Value = model.NoCallState;
  319. parameters[37].Value = model.WorkTimesDiff;
  320. parameters[38].Value = model.F_QCState;
  321. parameters[39].Value = model.F_QCScore;
  322. parameters[40].Value = model.F_QCRemark;
  323. parameters[41].Value = model.F_QCUserId;
  324. parameters[42].Value = model.F_QCUserName;
  325. parameters[43].Value = model.F_QCTime;
  326. parameters[44].Value = model.F_QCIsSelect;
  327. parameters[45].Value = model.F_HJJGId;
  328. parameters[46].Value = model.F_HJJGName;
  329. parameters[47].Value = model.F_QCQuestion;
  330. parameters[48].Value = model.F_QCAdvise;
  331. parameters[49].Value = model.TaskType;
  332. parameters[50].Value = model.TaskPhoneID;
  333. parameters[51].Value = model.WorkOrder;
  334. parameters[52].Value = model.TaskID;
  335. parameters[53].Value = model.CallRecordsId;
  336. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  337. if (rows > 0)
  338. {
  339. return true;
  340. }
  341. else
  342. {
  343. return false;
  344. }
  345. }
  346. /// <summary>
  347. /// 删除一条数据
  348. /// </summary>
  349. public bool Delete(int CallRecordsId)
  350. {
  351. StringBuilder strSql = new StringBuilder();
  352. strSql.Append("delete from T_Call_CallRecords ");
  353. strSql.Append(" where CallRecordsId=@CallRecordsId");
  354. SqlParameter[] parameters = {
  355. new SqlParameter("@CallRecordsId", SqlDbType.Int,4)
  356. };
  357. parameters[0].Value = CallRecordsId;
  358. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  359. if (rows > 0)
  360. {
  361. return true;
  362. }
  363. else
  364. {
  365. return false;
  366. }
  367. }
  368. /// <summary>
  369. /// 批量删除数据
  370. /// </summary>
  371. public bool DeleteList(string CallRecordsIdlist)
  372. {
  373. StringBuilder strSql = new StringBuilder();
  374. strSql.Append("delete from T_Call_CallRecords ");
  375. strSql.Append(" where CallRecordsId in (" + CallRecordsIdlist + ") ");
  376. int rows = DbHelperSQL.ExecuteSql(strSql.ToString());
  377. if (rows > 0)
  378. {
  379. return true;
  380. }
  381. else
  382. {
  383. return false;
  384. }
  385. }
  386. /// <summary>
  387. /// 得到一个对象实体
  388. /// </summary>
  389. public Model.T_Call_CallRecords GetModel(string CallId)
  390. {
  391. StringBuilder strSql = new StringBuilder();
  392. strSql.Append("select top 1 * from T_Call_CallRecords ");
  393. strSql.Append(" where CallId=@CallId");
  394. SqlParameter[] parameters = {
  395. new SqlParameter("@CallId", SqlDbType.VarChar,50)
  396. };
  397. parameters[0].Value = CallId;
  398. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  399. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  400. if (ds.Tables[0].Rows.Count > 0)
  401. {
  402. return DataRowToModel(ds.Tables[0].Rows[0]);
  403. }
  404. else
  405. {
  406. return null;
  407. }
  408. }
  409. /// <summary>
  410. /// 得到一个对象实体
  411. /// </summary>
  412. public Model.T_Call_CallRecords GetModel(int CallRecordsId)
  413. {
  414. StringBuilder strSql = new StringBuilder();
  415. strSql.Append("select top 1 * from T_Call_CallRecords ");
  416. strSql.Append(" where CallRecordsId=@CallRecordsId");
  417. SqlParameter[] parameters = {
  418. new SqlParameter("@CallRecordsId", SqlDbType.Int,4)
  419. };
  420. parameters[0].Value = CallRecordsId;
  421. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  422. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  423. if (ds.Tables[0].Rows.Count > 0)
  424. {
  425. return DataRowToModel(ds.Tables[0].Rows[0]);
  426. }
  427. else
  428. {
  429. return null;
  430. }
  431. }
  432. /// <summary>
  433. /// 得到一个对象实体
  434. /// </summary>
  435. public Model.T_Call_CallRecords DataRowToModel(DataRow row)
  436. {
  437. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  438. if (row != null)
  439. {
  440. if (row["CallId"] != null)
  441. {
  442. model.CallId = row["CallId"].ToString();
  443. }
  444. if (row["CallNumber"] != null)
  445. {
  446. model.CallNumber = row["CallNumber"].ToString();
  447. }
  448. if (row["CusId"] != null)
  449. {
  450. model.CusId = row["CusId"].ToString();
  451. }
  452. if (row["CusCode"] != null)
  453. {
  454. model.CusCode = row["CusCode"].ToString();
  455. }
  456. if (row["CallType"] != null && row["CallType"].ToString() != "")
  457. {
  458. model.CallType = int.Parse(row["CallType"].ToString());
  459. }
  460. if (row["CallState"] != null && row["CallState"].ToString() != "")
  461. {
  462. model.CallState = int.Parse(row["CallState"].ToString());
  463. }
  464. if (row["DealType"] != null && row["DealType"].ToString() != "")
  465. {
  466. model.DealType = int.Parse(row["DealType"].ToString());
  467. }
  468. if (row["BeginTime"] != null && row["BeginTime"].ToString() != "")
  469. {
  470. model.BeginTime = DateTime.Parse(row["BeginTime"].ToString());
  471. }
  472. if (row["IvrStartTime"] != null && row["IvrStartTime"].ToString() != "")
  473. {
  474. model.IvrStartTime = DateTime.Parse(row["IvrStartTime"].ToString());
  475. }
  476. if (row["IvrEndTime"] != null && row["IvrEndTime"].ToString() != "")
  477. {
  478. model.IvrEndTime = DateTime.Parse(row["IvrEndTime"].ToString());
  479. }
  480. if (row["RingStartTime"] != null && row["RingStartTime"].ToString() != "")
  481. {
  482. model.RingStartTime = DateTime.Parse(row["RingStartTime"].ToString());
  483. }
  484. if (row["RingEndTime"] != null && row["RingEndTime"].ToString() != "")
  485. {
  486. model.RingEndTime = DateTime.Parse(row["RingEndTime"].ToString());
  487. }
  488. if (row["TalkStartTime"] != null && row["TalkStartTime"].ToString() != "")
  489. {
  490. model.TalkStartTime = DateTime.Parse(row["TalkStartTime"].ToString());
  491. }
  492. if (row["TalkEndTime"] != null && row["TalkEndTime"].ToString() != "")
  493. {
  494. model.TalkEndTime = DateTime.Parse(row["TalkEndTime"].ToString());
  495. }
  496. if (row["EndTime"] != null && row["EndTime"].ToString() != "")
  497. {
  498. model.EndTime = DateTime.Parse(row["EndTime"].ToString());
  499. }
  500. if (row["LongTime"] != null && row["LongTime"].ToString() != "")
  501. {
  502. model.LongTime = int.Parse(row["LongTime"].ToString());
  503. }
  504. if (row["IvrLongTime"] != null && row["IvrLongTime"].ToString() != "")
  505. {
  506. model.IvrLongTime = int.Parse(row["IvrLongTime"].ToString());
  507. }
  508. if (row["RingLongTime"] != null && row["RingLongTime"].ToString() != "")
  509. {
  510. model.RingLongTime = int.Parse(row["RingLongTime"].ToString());
  511. }
  512. if (row["TalkLongTime"] != null && row["TalkLongTime"].ToString() != "")
  513. {
  514. model.TalkLongTime = int.Parse(row["TalkLongTime"].ToString());
  515. }
  516. if (row["UserId"] != null && row["UserId"].ToString() != "")
  517. {
  518. model.UserId = int.Parse(row["UserId"].ToString());
  519. }
  520. if (row["UserCode"] != null)
  521. {
  522. model.UserCode = row["UserCode"].ToString();
  523. }
  524. if (row["UserName"] != null)
  525. {
  526. model.UserName = row["UserName"].ToString();
  527. }
  528. if (row["ExtNumber"] != null)
  529. {
  530. model.ExtNumber = row["ExtNumber"].ToString();
  531. }
  532. if (row["FilePath"] != null)
  533. {
  534. model.FilePath = row["FilePath"].ToString();
  535. }
  536. if (row["IsExitWorkOrder"] != null && row["IsExitWorkOrder"].ToString() != "")
  537. {
  538. if ((row["IsExitWorkOrder"].ToString() == "1") || (row["IsExitWorkOrder"].ToString().ToLower() == "true"))
  539. {
  540. model.IsExitWorkOrder = true;
  541. }
  542. else
  543. {
  544. model.IsExitWorkOrder = false;
  545. }
  546. }
  547. if (row["IsDeal"] != null && row["IsDeal"].ToString() != "")
  548. {
  549. model.IsDeal = int.Parse(row["IsDeal"].ToString());
  550. }
  551. if (row["OperateType"] != null && row["OperateType"].ToString() != "")
  552. {
  553. model.OperateType = int.Parse(row["OperateType"].ToString());
  554. }
  555. if (row["OperateObject"] != null)
  556. {
  557. model.OperateObject = row["OperateObject"].ToString();
  558. }
  559. if (row["OperateTime"] != null && row["OperateTime"].ToString() != "")
  560. {
  561. model.OperateTime = DateTime.Parse(row["OperateTime"].ToString());
  562. }
  563. if (row["Remark"] != null)
  564. {
  565. model.Remark = row["Remark"].ToString();
  566. }
  567. if (row["MYD"] != null && row["MYD"].ToString() != "")
  568. {
  569. model.MYD = int.Parse(row["MYD"].ToString());
  570. }
  571. if (row["BusinessType"] != null && row["BusinessType"].ToString() != "")
  572. {
  573. model.BusinessType = int.Parse(row["BusinessType"].ToString());
  574. }
  575. if (row["Location"] != null)
  576. {
  577. model.Location = row["Location"].ToString();
  578. }
  579. if (row["CallRecordsId"] != null && row["CallRecordsId"].ToString() != "")
  580. {
  581. model.CallRecordsId = int.Parse(row["CallRecordsId"].ToString());
  582. }
  583. if (row["WaitStartTime"] != null && row["WaitStartTime"].ToString() != "")
  584. {
  585. model.WaitStartTime = DateTime.Parse(row["WaitStartTime"].ToString());
  586. }
  587. if (row["WaitEndTime"] != null && row["WaitEndTime"].ToString() != "")
  588. {
  589. model.WaitEndTime = DateTime.Parse(row["WaitEndTime"].ToString());
  590. }
  591. if (row["WaitLongTime"] != null && row["WaitLongTime"].ToString() != "")
  592. {
  593. model.WaitLongTime = int.Parse(row["WaitLongTime"].ToString());
  594. }
  595. if (row["NoCallState"] != null && row["NoCallState"].ToString() != "")
  596. {
  597. model.NoCallState = int.Parse(row["NoCallState"].ToString());
  598. }
  599. if (row["WorkTimesDiff"] != null && row["WorkTimesDiff"].ToString() != "")
  600. {
  601. model.WorkTimesDiff = int.Parse(row["WorkTimesDiff"].ToString());
  602. }
  603. if (row["F_QCState"] != null && row["F_QCState"].ToString() != "")
  604. {
  605. model.F_QCState = int.Parse(row["F_QCState"].ToString());
  606. }
  607. if (row["F_QCScore"] != null && row["F_QCScore"].ToString() != "")
  608. {
  609. model.F_QCScore = decimal.Parse(row["F_QCScore"].ToString());
  610. }
  611. if (row["F_QCRemark"] != null)
  612. {
  613. model.F_QCRemark = row["F_QCRemark"].ToString();
  614. }
  615. if (row["F_QCUserId"] != null && row["F_QCUserId"].ToString() != "")
  616. {
  617. model.F_QCUserId = int.Parse(row["F_QCUserId"].ToString());
  618. }
  619. if (row["F_QCUserName"] != null)
  620. {
  621. model.F_QCUserName = row["F_QCUserName"].ToString();
  622. }
  623. if (row["F_QCTime"] != null && row["F_QCTime"].ToString() != "")
  624. {
  625. model.F_QCTime = DateTime.Parse(row["F_QCTime"].ToString());
  626. }
  627. if (row["F_QCIsSelect"] != null && row["F_QCIsSelect"].ToString() != "")
  628. {
  629. model.F_QCIsSelect = int.Parse(row["F_QCIsSelect"].ToString());
  630. }
  631. if (row["F_HJJGId"] != null && row["F_HJJGId"].ToString() != "")
  632. {
  633. model.F_HJJGId = int.Parse(row["F_HJJGId"].ToString());
  634. }
  635. if (row["F_HJJGName"] != null)
  636. {
  637. model.F_HJJGName = row["F_HJJGName"].ToString();
  638. }
  639. if (row["F_QCQuestion"] != null)
  640. {
  641. model.F_QCQuestion = row["F_QCQuestion"].ToString();
  642. }
  643. if (row["F_QCAdvise"] != null)
  644. {
  645. model.F_QCAdvise = row["F_QCAdvise"].ToString();
  646. }
  647. if (row["TaskType"] != null)
  648. {
  649. model.TaskType = row["TaskType"].ToString();
  650. }
  651. if (row["TaskPhoneID"] != null)
  652. {
  653. model.TaskPhoneID = row["TaskPhoneID"].ToString();
  654. }
  655. if (row["TaskID"] != null)
  656. {
  657. model.TaskID = row["TaskID"].ToString();
  658. }
  659. if (row["WorkOrder"] != null)
  660. {
  661. model.WorkOrder = row["WorkOrder"].ToString();
  662. }
  663. }
  664. return model;
  665. }
  666. /// <summary>
  667. /// 获得数据列表
  668. /// </summary>
  669. public DataSet GetList(string strWhere)
  670. {
  671. StringBuilder strSql = new StringBuilder();
  672. strSql.Append("select * ");
  673. strSql.Append(" FROM T_Call_CallRecords (NOLOCK) ");
  674. if (strWhere.Trim() != "")
  675. {
  676. strSql.Append(" where " + strWhere);
  677. }
  678. return DbHelperSQL.Query(strSql.ToString());
  679. }
  680. /// <summary>
  681. /// 获得前几行数据
  682. /// </summary>
  683. public DataSet GetList(int Top, string strWhere, string filedOrder)
  684. {
  685. StringBuilder strSql = new StringBuilder();
  686. strSql.Append("select ");
  687. if (Top > 0)
  688. {
  689. strSql.Append(" top " + Top.ToString());
  690. }
  691. strSql.Append(" * ");
  692. strSql.Append(" FROM T_Call_CallRecords ");
  693. if (strWhere.Trim() != "")
  694. {
  695. strSql.Append(" where " + strWhere);
  696. }
  697. strSql.Append(" order by " + filedOrder);
  698. return DbHelperSQL.Query(strSql.ToString());
  699. }
  700. /// <summary>
  701. /// 获取记录总数
  702. /// </summary>
  703. public int GetRecordCount(string strWhere)
  704. {
  705. StringBuilder strSql = new StringBuilder();
  706. strSql.Append("select count(1) FROM T_Call_CallRecords WITH(NOLOCK) ");
  707. if (strWhere.Trim() != "")
  708. {
  709. strSql.Append(" where " + strWhere);
  710. }
  711. object obj = DbHelperSQL.GetSingle(strSql.ToString());
  712. if (obj == null)
  713. {
  714. return 0;
  715. }
  716. else
  717. {
  718. return Convert.ToInt32(obj);
  719. }
  720. }
  721. /// <summary>
  722. /// 获取记录总数
  723. /// </summary>
  724. public int GetRecordTalkLongTimeSum(string strWhere)
  725. {
  726. StringBuilder strSql = new StringBuilder();
  727. strSql.Append("select SUM(TalkLongTime) FROM T_Call_CallRecords WITH(NOLOCK) ");
  728. if (strWhere.Trim() != "")
  729. {
  730. strSql.Append(" where " + strWhere);
  731. }
  732. object obj = DbHelperSQL.GetSingle(strSql.ToString());
  733. if (obj == null)
  734. {
  735. return 0;
  736. }
  737. else
  738. {
  739. return Convert.ToInt32(obj);
  740. }
  741. }
  742. /// <summary>
  743. /// 分页获取数据列表
  744. /// </summary>
  745. public DataSet GetListByPage(string strWhere, string orderby, int startIndex, int endIndex)
  746. {
  747. StringBuilder strSql = new StringBuilder();
  748. strSql.Append("SELECT * FROM ( ");
  749. strSql.Append(" SELECT ROW_NUMBER() OVER (");
  750. if (!string.IsNullOrEmpty(orderby.Trim()))
  751. {
  752. strSql.Append("order by T." + orderby);
  753. }
  754. else
  755. {
  756. strSql.Append("order by T.CallRecordsId desc");
  757. }
  758. strSql.Append(")AS Row, T.* from T_Call_CallRecords T WITH(NOLOCK)");
  759. if (!string.IsNullOrEmpty(strWhere.Trim()))
  760. {
  761. strSql.Append(" WHERE " + strWhere);
  762. }
  763. strSql.Append(" ) TT");
  764. strSql.AppendFormat(" WHERE TT.Row between {0} and {1}", startIndex, endIndex);
  765. return DbHelperSQL.Query(strSql.ToString());
  766. }
  767. #endregion BasicMethod
  768. #region ExtensionMethod
  769. #endregion ExtensionMethod
  770. #region 更新来电振铃信息
  771. /// <summary>
  772. /// 更新来电振铃信息
  773. /// </summary>
  774. public bool UpdateCallInRingTelRecord(Model.T_Call_CallRecords model)
  775. {
  776. StringBuilder strSql = new StringBuilder();
  777. strSql.Append("update T_Call_CallRecords set ");
  778. //strSql.Append("IvrLongTime=datediff(second,IvrStartTime,IvrEndTime),");
  779. //strSql.Append("WaitEndTime=getdate(),");
  780. //strSql.Append("WaitLongTime=datediff(second,WaitStartTime,getdate()),");
  781. //strSql.Append("RingStartTime=getdate(),");
  782. //strSql.Append("UserId=@UserId,");
  783. //strSql.Append("UserCode=@UserCode,");
  784. //strSql.Append("UserName=@UserName,");
  785. //strSql.Append("ExtNumber=@ExtNumber,");
  786. //strSql.Append("NoCallState=3,");//未接状态为振铃
  787. strSql.Append("DealType=@DealType");
  788. strSql.Append(" where CallId=@CallId ");
  789. SqlParameter[] parameters = {
  790. //new SqlParameter("@UserId", SqlDbType.Int,4),
  791. //new SqlParameter("@UserCode", SqlDbType.VarChar,50),
  792. //new SqlParameter("@UserName", SqlDbType.NVarChar,20),
  793. //new SqlParameter("@ExtNumber", SqlDbType.VarChar,50),
  794. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  795. new SqlParameter("@DealType", SqlDbType.Int,4)};
  796. //parameters[0].Value = model.UserId;
  797. //parameters[1].Value = model.UserCode;
  798. //parameters[2].Value = model.UserName;
  799. //parameters[3].Value = model.ExtNumber;
  800. parameters[0].Value = model.CallId;
  801. parameters[1].Value = model.DealType;
  802. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  803. if (rows > 0)
  804. {
  805. return true;
  806. }
  807. else
  808. {
  809. return false;
  810. }
  811. }
  812. #endregion
  813. #region 更新来电接通信息
  814. /// <summary>
  815. /// 更新来电接通信息
  816. /// </summary>
  817. public bool UpdateCallInAnswerTelRecord(Model.T_Call_CallRecords model)
  818. {
  819. StringBuilder strSql = new StringBuilder();
  820. strSql.Append("update T_Call_CallRecords set ");
  821. strSql.Append("CallState=@CallState,");
  822. //strSql.Append("RingEndTime=getdate(),");
  823. //strSql.Append("RingLongTime=datediff(second,RingStartTime,getdate()),");
  824. //strSql.Append("TalkStartTime=getdate(),");
  825. strSql.Append("DealType=@DealType");
  826. strSql.Append(" where CallId=@CallId");
  827. SqlParameter[] parameters = {
  828. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  829. new SqlParameter("@CallState", SqlDbType.Int,4),
  830. new SqlParameter("@DealType", SqlDbType.Int,4)};
  831. parameters[0].Value = model.CallId;
  832. parameters[1].Value = model.CallState;
  833. parameters[2].Value = model.DealType;
  834. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  835. if (rows > 0)
  836. {
  837. return true;
  838. }
  839. else
  840. {
  841. return false;
  842. }
  843. }
  844. #endregion
  845. #region 更新来电挂断电话记录信息
  846. /// <summary>
  847. /// 更新来电挂断电话记录信息
  848. /// </summary>
  849. public bool UpdateCallInHookTelRecord(string p_CallId)
  850. {
  851. StringBuilder strSql = new StringBuilder();
  852. strSql.Append("update T_Call_CallRecords SET DealType=(case CallState when 1 then 6 else DealType end)");
  853. strSql.Append(" where CallId=@CallId");
  854. SqlParameter[] parameters = {
  855. new SqlParameter("@CallId", SqlDbType.VarChar,50)};
  856. parameters[0].Value = p_CallId;
  857. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  858. if (rows > 0)
  859. {
  860. return true;
  861. }
  862. else
  863. {
  864. return false;
  865. }
  866. }
  867. #endregion
  868. /// <summary>
  869. ///
  870. /// </summary>
  871. public bool UpdateWorkorder(Model.T_Call_CallRecords model)
  872. {
  873. StringBuilder strSql = new StringBuilder();
  874. strSql.Append("update T_Call_CallRecords set ");
  875. strSql.Append("WorkOrder=@WorkOrder");
  876. strSql.Append(" where CallId=@CallId");
  877. SqlParameter[] parameters = {
  878. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  879. new SqlParameter("@WorkOrder", SqlDbType.VarChar,-1)};
  880. parameters[0].Value = model.CallId;
  881. parameters[1].Value = model.WorkOrder ;
  882. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  883. if (rows > 0)
  884. {
  885. return true;
  886. }
  887. else
  888. {
  889. return false;
  890. }
  891. }
  892. #region 更新来电录音开始信息
  893. /// <summary>
  894. /// 更新来电录音开始信息
  895. /// </summary>
  896. public bool UpdateCallInPathTelRecord(Model.T_Call_CallRecords model)
  897. {
  898. StringBuilder strSql = new StringBuilder();
  899. strSql.Append("update T_Call_CallRecords set ");
  900. strSql.Append("CallState=@CallState,");
  901. //strSql.Append("FilePath=@FilePath,");
  902. strSql.Append("DealType=@DealType");
  903. strSql.Append(" where CallId=@CallId");
  904. SqlParameter[] parameters = {
  905. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  906. new SqlParameter("@CallState", SqlDbType.Int,4),
  907. //new SqlParameter("@FilePath", SqlDbType.VarChar,200),
  908. new SqlParameter("@DealType", SqlDbType.Int,4)};
  909. parameters[0].Value = model.CallId;
  910. parameters[1].Value = model.CallState;
  911. //parameters[2].Value = model.FilePath;
  912. parameters[2].Value = model.DealType;
  913. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  914. if (rows > 0)
  915. {
  916. return true;
  917. }
  918. else
  919. {
  920. return false;
  921. }
  922. }
  923. #endregion
  924. #region 根据来电号码获取电话记录
  925. public Model.T_Call_CallRecords GetModelByTelphone(string CallNumber)
  926. {
  927. StringBuilder strSql = new StringBuilder();
  928. strSql.Append("select top 1 * from T_Call_CallRecords WITH(NOLOCK) ");
  929. strSql.Append(" where CallNumber=@CallNumber order by BeginTime desc");
  930. SqlParameter[] parameters = {
  931. new SqlParameter("@CallNumber", SqlDbType.VarChar,100)
  932. };
  933. parameters[0].Value = CallNumber;
  934. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  935. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  936. if (ds.Tables[0].Rows.Count > 0)
  937. {
  938. return DataRowToModel(ds.Tables[0].Rows[0]);
  939. }
  940. else
  941. {
  942. return null;
  943. }
  944. }
  945. #endregion
  946. #region 根据CallId获取电话记录
  947. public Model.T_Call_CallRecords GetModelByCallId(string CallId)
  948. {
  949. StringBuilder strSql = new StringBuilder();
  950. strSql.Append("select top 1 * from T_Call_CallRecords ");
  951. strSql.Append(" where CallId=@CallId order by BeginTime desc");
  952. SqlParameter[] parameters = {
  953. new SqlParameter("@CallId", SqlDbType.VarChar,50)
  954. };
  955. parameters[0].Value = CallId;
  956. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  957. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  958. if (ds.Tables[0].Rows.Count > 0)
  959. {
  960. return DataRowToModel(ds.Tables[0].Rows[0]);
  961. }
  962. else
  963. {
  964. return null;
  965. }
  966. }
  967. public Model.T_Call_CallRecords GetModelByRecordId(string CallId)
  968. {
  969. StringBuilder strSql = new StringBuilder();
  970. strSql.Append("select top 1 * from T_Call_CallRecords ");
  971. strSql.Append(" where CallRecordsId=@CallRecordsId order by BeginTime desc");
  972. SqlParameter[] parameters = {
  973. new SqlParameter("@CallRecordsId", SqlDbType.Int)
  974. };
  975. parameters[0].Value = Convert.ToInt32(CallId);
  976. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  977. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  978. if (ds.Tables[0].Rows.Count > 0)
  979. {
  980. return DataRowToModel(ds.Tables[0].Rows[0]);
  981. }
  982. else
  983. {
  984. return null;
  985. }
  986. }
  987. #endregion
  988. #region 更新来电处理状态信息
  989. /// <summary>
  990. /// 更新来电处理状态信息
  991. /// </summary>
  992. public bool UpdateCallInRecordDealType(string callid, int type)
  993. {
  994. StringBuilder strSql = new StringBuilder();
  995. strSql.Append("update T_Call_CallRecords set ");
  996. strSql.Append("DealType=@DealType");
  997. strSql.Append(" where CallId=@CallId ");
  998. SqlParameter[] parameters = {
  999. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  1000. new SqlParameter("@DealType", SqlDbType.Int,4)};
  1001. parameters[0].Value = callid;
  1002. parameters[1].Value = type;
  1003. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  1004. if (rows > 0)
  1005. {
  1006. return true;
  1007. }
  1008. else
  1009. {
  1010. return false;
  1011. }
  1012. }
  1013. #endregion
  1014. #region 导出通话记录
  1015. /// <summary>
  1016. /// 导出通话记录
  1017. /// </summary>
  1018. /// <param name="strWhere"></param>
  1019. /// <returns></returns>
  1020. public DataSet GetListExpt(string strWhere)
  1021. {
  1022. StringBuilder strSql = new StringBuilder();
  1023. strSql.Append(" select ");
  1024. //20180523 通话记录导出增加客户姓名
  1025. strSql.Append(" (select TOP 1 d.F_Name from T_Cus_Customer d ");
  1026. strSql.Append(" where d.F_Phone=c.CallNumber and d.F_IsDelete=0) cusname, ");
  1027. strSql.Append(" callnumber, ");
  1028. strSql.Append("filepath,");
  1029. strSql.Append(" case calltype when 1 then '呼出' else '呼入' end calltypes, ");
  1030. //2018-05-23 lihai 处理方式0:IVR处理1骚扰电话2自助服务3转值班电话4留言5呼损6人工处理
  1031. strSql.Append(" case DealType when 0 then 'IVR处理' when 1 then '骚扰电话' when 2 then '自助服务' when 3 then '转值班电话' when 4 then '留言' when 5 then '呼损' when 6 then '人工处理' else '-' end DealType, ");
  1032. strSql.Append(" (select d.f_deptName from T_Sys_UserAccount u,[dbo].[T_Sys_Department] d ");
  1033. strSql.Append(" where u.F_DeptId=d.F_DeptId and u.F_UserCode= c.UserCode) udept, ");
  1034. strSql.Append(" case callstate when 1 then '已接通' else '未接通' end callstates, ");
  1035. strSql.Append(" usercode, (select F_UserName from T_Sys_UserAccount where F_UserCode= c.UserCode) username, ");
  1036. strSql.Append(" begintime, talkstarttime, talkendtime, talklongtime");
  1037. strSql.Append(" FROM T_Call_CallRecords c WITH(NOLOCK)");
  1038. if (strWhere.Trim() != "")
  1039. {
  1040. strSql.Append(" where " + strWhere);
  1041. }
  1042. strSql.Append(" order by CallRecordsId desc");
  1043. return DbHelperSQL.Query(strSql.ToString());
  1044. }
  1045. #endregion
  1046. }
  1047. }