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@@ -1,8 +1,8 @@
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<?xml version="1.0" encoding="utf-8"?>
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<ivr>
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- <flow Name="IVR_XXDC" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
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+ <flow Name="IVR_HBMD" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
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<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
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- <cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2"
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+ <cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HuaiBinMD;Data Source=192.168.4.18"
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SqlStr="INSERT INTO T_Call_CallRecords(CallId,CallNumber,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,EndTime,LongTime,IsDeal,OperateType,MYD) VALUES('%[CallID]','%[CallerID]',0,0,0,GETDATE(),GETDATE(),GETDATE(),GETDATE(),0,0,0,0)"
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IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
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<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
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@@ -15,13 +15,13 @@
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<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
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<DefVar VarType="1" VarName="zbdh" VarVal="0" />
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</cell>
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- <cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2"
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+ <cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HuaiBinMD;Data Source=192.168.4.18"
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SqlStr="select COUNT(*) FROM T_Call_Blacklist where F_TelPhone='%[CallerID]'" IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
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<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
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<Map Var="BlackListVerify" />
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</cell>
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<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="7" FalsePos="12" Note="判断黑名单" />
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- <cell Name="CELL_SQL" Pos="7" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2"
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+ <cell Name="CELL_SQL" Pos="7" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HuaiBinMD;Data Source=192.168.4.18"
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SqlStr="update T_Call_CallRecords set CallState=1,DealType=1,IsDeal=1 where CallId='%[CallID]'" IsSaved="no" SuccessPos="26" FailPos="26" Note="黑名单通话记录" />
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<cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="D:\Midware\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
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@@ -29,7 +29,7 @@
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<!--
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1.播放欢迎词-2.判断是否下班 是直接转入坐席,不是继续播报
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-->
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- <cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2"
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+ <cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HuaiBinMD;Data Source=192.168.4.18"
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SqlStr="SELECT count(*) FROM T_Sys_WorkCalendar WHERE getdate() between F_DateId and DATEADD(dd,1,F_DateId) AND F_WorkingFlag=1 AND Convert(varchar(20),getdate(),108)>=Convert(varchar(20),'08:00:00',108) and Convert(varchar(20),getdate(),108)<=Convert(varchar(20),'18:00:00',108)"
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IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询" />
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<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果">
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@@ -40,7 +40,7 @@
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TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="keyh" SuccessPos="25" FailPos="24" HangupPos="25" Note="放节假日音" />
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- <cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2"
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+ <cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HuaiBinMD;Data Source=192.168.4.18"
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SqlStr="select top 1 F_ZXZID from T_Sys_SeatGroup where F_ZXZCode='ZXZ'"
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IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
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<cell Name="CELL_RECORDSET" Pos="604" LPos="13" EPos="13" GPos="13" Note="获取坐席组ID结果">
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@@ -70,7 +70,7 @@
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<cell Name="CELL_LEAVEWORD" Pos="21" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="22" HangupPos="23" FinishPos="22" Note="留言节点" />
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<cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言结束提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
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TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="23" FailPos="23" HangupPos="23" Note="留言结束放音" />
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- <cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=hykjhykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=."
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+ <cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HuaiBinMD;Data Source=."
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SqlStr="INSERT INTO T_Call_LeaveRecord(F_Phone,F_LeaveTime,F_Status,F_RecFileUrl) VALUES('%[CallerID]',GETDATE(),0,'%[CallID]_%[CallerID]_%[StartTime].wav')" IsSaved="no"
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SuccessPos="24" FailPos="24" Note="留言入库" />
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<cell Name="CELL_HANGUP" Pos="24" Next="25" Note="挂机节点" />
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@@ -87,13 +87,11 @@
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</cell>
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<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
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TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="25" Note="转值班电话提示音" />
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- <cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2" SqlStr="EXEC proc_HR_ZZBDH " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
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+ <cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HuaiBinMD;Data Source=192.168.4.18" SqlStr="EXEC proc_HR_ZZBDH " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
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<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
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<Map Var="zbdh" />
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</cell>
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- <cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="1" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
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- <!--20170515:::13523455559-->
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- <!--20170510:::13523455555-->
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+ <cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
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<!--转值班电话-->
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</flow>
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</ivr>
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