|
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@@ -562,7 +562,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
562
|
562
|
deptname = deptmodel.F_DeptName + "-";
|
|
563
|
563
|
}
|
|
564
|
564
|
#endregion
|
|
565
|
|
- AddLog(orderid, model.State.Value, deptname + ua.F_UserName + "(" + ua.F_UserCode + ")" + "修改工单，单号：" + model.WorkOrderID, (int)EnumItemType.update, (int)EnumItemOpt.update, "", 0, ua);
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565
|
+ AddLog(orderid, model.State.Value, deptname + ua.F_UserName + "(" + ua.F_UserCode + ")" + "修改工单", (int)EnumItemType.update, (int)EnumItemOpt.update, "", 0, ua);
|
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566
|
566
|
return Success("修改成功！");
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567
|
567
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}
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568
|
568
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else
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@@ -608,7 +608,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
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608
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608
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{
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609
|
609
|
deptname = deptmodel.F_DeptName + "-";
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610
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610
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}
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|
611
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|
- AddLog(item.ID, item.State.Value, deptname + ua.F_UserName + "(" + ua.F_UserCode + ")" + "修改工单，单号：" + item.WorkOrderID, (int)EnumItemType.delete, (int)EnumItemOpt.delete, "", 0, ua);
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|
|
611
|
+ AddLog(item.ID, item.State.Value, deptname + ua.F_UserName + "(" + ua.F_UserCode + ")" + "修改工单", (int)EnumItemType.delete, (int)EnumItemOpt.delete, "", 0, ua);
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612
|
612
|
res &= true;
|
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613
|
613
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}
|
|
614
|
614
|
else
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|
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@@ -651,220 +651,6 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
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651
|
651
|
return Success("处理成功");
|
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652
|
652
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else
|
|
653
|
653
|
return Error("处理失败！");
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654
|
|
- #region 工单处理
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655
|
|
- //var opt = "处理";
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656
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|
- //int optbut = (int)EnumItemOpt.deal;
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657
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|
- //int wostate = (int)EnumWorkOrderState.dealing;
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658
|
|
- //if (isover == 1)
|
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659
|
|
- //{
|
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660
|
|
- // opt = "处理完结";
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661
|
|
- // optbut = (int)EnumItemOpt.end;
|
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662
|
|
- // wostate = (int)EnumWorkOrderState.finish;
|
|
663
|
|
- // model.LastDealUser = ua.F_UserCode;
|
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664
|
|
- // model.LastDealTime = DateTime.Now;
|
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665
|
|
- //}
|
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666
|
|
- //#region 读取当前登录人部门
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667
|
|
- //string deptname = "";
|
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668
|
|
- //var deptmodel = sysDeptBll.GetModel(ua.F_DeptId);
|
|
669
|
|
- //if (deptmodel != null)
|
|
670
|
|
- //{
|
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671
|
|
- // deptname = deptmodel.F_DeptName + "-";
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672
|
|
- //}
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673
|
|
- //#endregion
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674
|
|
- //var content = deptname + ua.F_UserName + "(" + ua.F_UserCode + ")" + opt + "工单，单号：" + model.WorkOrderID;
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675
|
|
- //var itemid = AddLog(orderid, wostate, content, (int)EnumItemType.deal, optbut, "", 0, ua);
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676
|
|
- //if (itemid > 0)
|
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677
|
|
- //{
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678
|
|
- // #region 处理工单
|
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679
|
|
- // model.State = wostate;
|
|
680
|
|
- // //处理内容
|
|
681
|
|
- // if (!string.IsNullOrEmpty(cont))
|
|
682
|
|
- // model.Clcontent += cont + "；";
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|
683
|
|
- // new BLL.T_Wo_WorkOrder().Update(model);
|
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684
|
|
- // #endregion
|
|
685
|
|
- // #region 推送消息
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|
686
|
|
- // #region 推送消息给添加的坐席 -处理情况
|
|
687
|
|
- // if (ua.F_UserCode != model.CreateUser)
|
|
688
|
|
- // {
|
|
689
|
|
- // sendsysmsg(model, ua, model.CreateUser, (int)model.ID, opt);//推送系统消息
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690
|
|
- // var createmodel = sysUserAccountBll.GetModel(model.CreateUser); //被指派人
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691
|
|
- // if (createmodel != null)
|
|
692
|
|
- // {
|
|
693
|
|
- // if (!string.IsNullOrEmpty(createmodel.F_WxOpenId))
|
|
694
|
|
- // {
|
|
695
|
|
- // sendwxmsg(model, createmodel.F_WxOpenId, ua, opt);
|
|
696
|
|
- // }
|
|
697
|
|
- // }
|
|
698
|
|
- // }
|
|
699
|
|
- // #endregion
|
|
700
|
|
- // #region 向上一级操作人员推送消息
|
|
701
|
|
- // var itemlast = itembll.GetModelList(" F_ItemType=" + (int)EnumItemType.deal + " and F_WoID='" + model.ID + "' and F_NextUser='" + ua.F_UserCode + "' order by F_CreateTime desc").FirstOrDefault();
|
|
702
|
|
- // if (itemlast.F_CreateUser != model.CreateUser)
|
|
703
|
|
- // {
|
|
704
|
|
- // sendsysmsg(model, ua, itemlast.F_CreateUser, (int)itemid, opt);
|
|
705
|
|
- // var lastUser = sysUserAccountBll.GetModel(itemlast.F_CreateUser);
|
|
706
|
|
- // if (lastUser != null && !string.IsNullOrEmpty(lastUser.F_WxOpenId))
|
|
707
|
|
- // sendwxmsg(model, lastUser.F_WxOpenId, ua, opt);
|
|
708
|
|
- // }
|
|
709
|
|
- // #endregion
|
|
710
|
|
- // #endregion
|
|
711
|
|
- // return Success("处理成功");
|
|
712
|
|
- //}
|
|
713
|
|
- //else
|
|
714
|
|
- // return Error("处理失败！");
|
|
715
|
|
- #endregion
|
|
716
|
|
- #region 工单记录集成 20190429 zhengbingbing
|
|
717
|
|
- //var clus = new BLL.T_Sys_UserAccount().GetModel(clid);
|
|
718
|
|
- #region
|
|
719
|
|
- //Model.T_Wo_WorkOrderItem item = new Model.T_Wo_WorkOrderItem();
|
|
720
|
|
- //#region 工单记录
|
|
721
|
|
- //item.WorkOrderID = orderid;
|
|
722
|
|
- //item.Type = (int)EnumItemType.deal; //1 //处理
|
|
723
|
|
- //item.ToDept = clbm; //部门
|
|
724
|
|
- ////item.ToUser = clus != null ? clus.F_UserCode : ""; //接收人
|
|
725
|
|
- //item.Detail = cont;
|
|
726
|
|
- //item.IsDel = 0;
|
|
727
|
|
- ////转派
|
|
728
|
|
- //if (isend == 0)
|
|
729
|
|
- //{
|
|
730
|
|
- // item.State = (int)EnumItemState.assign;//0;
|
|
731
|
|
- // item.IsLast = 0;
|
|
732
|
|
- //}
|
|
733
|
|
- //else
|
|
734
|
|
- //{
|
|
735
|
|
- // if (isover == 1)
|
|
736
|
|
- // {
|
|
737
|
|
- // item.State = (int)EnumItemState.finish;//2;
|
|
738
|
|
- // item.IsLast = 1;
|
|
739
|
|
- // }
|
|
740
|
|
- //}
|
|
741
|
|
- //item.IsStart = 0;
|
|
742
|
|
- //item.IsTimeOut = 0;
|
|
743
|
|
- //item.CreateUser = ua.F_UserCode;
|
|
744
|
|
- //item.CreateTime = DateTime.Now;
|
|
745
|
|
- //long itemid = new BLL.T_Wo_WorkOrderItem().Add(item);
|
|
746
|
|
- //#endregion
|
|
747
|
|
- #endregion
|
|
748
|
|
- //long itemid = AddOrderItem(orderid, (int)EnumItemType.deal, clbm, touser, isend, cont, isover, 0, ua);
|
|
749
|
|
- //if (itemid > 0)
|
|
750
|
|
- //{
|
|
751
|
|
- // #region
|
|
752
|
|
- // //工单完结要更新工单的状态
|
|
753
|
|
- // if (isend == 0)
|
|
754
|
|
- // {
|
|
755
|
|
- // model.ResponDept = clid;
|
|
756
|
|
- // //无接收人时，状态修改成 0待指派
|
|
757
|
|
- // if (clid == 0)
|
|
758
|
|
- // {
|
|
759
|
|
- // model.State = (int)EnumWorkOrderState.neworder;// 0; //待指派
|
|
760
|
|
- // }
|
|
761
|
|
- // else
|
|
762
|
|
- // {
|
|
763
|
|
- // model.AuditUser = touser;
|
|
764
|
|
- // model.State = (int)EnumWorkOrderState.assign;//1; //待处理
|
|
765
|
|
- // }
|
|
766
|
|
- // //model.State = 1; //已处理
|
|
767
|
|
- // }
|
|
768
|
|
- // else {
|
|
769
|
|
- // if (isover == 1)
|
|
770
|
|
- // {
|
|
771
|
|
- // model.State = (int)EnumWorkOrderState.finish;//2; //已处理item.ToUser
|
|
772
|
|
- // model.LastDealUser = ua.F_UserCode;
|
|
773
|
|
- // model.LastDealTime = DateTime.Now;
|
|
774
|
|
- // }
|
|
775
|
|
- // }
|
|
776
|
|
- // //处理内容
|
|
777
|
|
- // if (!string.IsNullOrEmpty(cont))
|
|
778
|
|
- // model.Clcontent += cont + "；";
|
|
779
|
|
- // //model.Clcontent = cont;
|
|
780
|
|
- // //处理工单时，接待描述可以编辑 - 不能再修改
|
|
781
|
|
- // //model.Detail = detail;
|
|
782
|
|
-
|
|
783
|
|
- // new BLL.T_Wo_WorkOrder().Update(model);
|
|
784
|
|
- // #endregion
|
|
785
|
|
-
|
|
786
|
|
- // #region
|
|
787
|
|
- // if (model.State == (int)EnumWorkOrderState.assign)
|
|
788
|
|
- // {//已派单状态
|
|
789
|
|
- // if (clid != 0)
|
|
790
|
|
- // {
|
|
791
|
|
- // #region 派单后发送微信推送
|
|
792
|
|
- // var modelUser2 = sysUserAccountBll.GetModel(clid); //被指派人
|
|
793
|
|
- // if (modelUser2 != null)
|
|
794
|
|
- // {
|
|
795
|
|
- // if (!string.IsNullOrEmpty(modelUser2.F_WxOpenId))
|
|
796
|
|
- // {
|
|
797
|
|
- // sendwxmsg(model, modelUser2.F_WxOpenId, ua, "处理完结");
|
|
798
|
|
- // //var dicv = dicvalueBll.GetModel(model.TypeClass.Value);
|
|
799
|
|
- // //string content = string.Empty;
|
|
800
|
|
- // //var wotype = "";
|
|
801
|
|
- // //if (dicv != null)
|
|
802
|
|
- // //{
|
|
803
|
|
- // // wotype = dicv.F_Name;
|
|
804
|
|
- // // content = "客户" + model.Customer + "提出的工单已派单，请及时处理";
|
|
805
|
|
- // //}
|
|
806
|
|
- // //WxHelper.SendWechatMsg1(model.WorkOrderID, "你有新的工单需要处理", wotype, model.State.ToString(), content, orderid.ToString(), modelUser2.F_WxOpenId);
|
|
807
|
|
- // }
|
|
808
|
|
- // }
|
|
809
|
|
- // #endregion
|
|
810
|
|
- // }
|
|
811
|
|
- // else
|
|
812
|
|
- // {
|
|
813
|
|
- // var createUser = sysUserAccountBll.GetModel(model.CreateUser);
|
|
814
|
|
- // if (createUser != null)
|
|
815
|
|
- // {
|
|
816
|
|
- // sendsysmsg(model, ua, model.CreateUser, Int32.Parse(itemid.ToString()), "处理");
|
|
817
|
|
- // if (!string.IsNullOrEmpty(createUser.F_WxOpenId))
|
|
818
|
|
- // {
|
|
819
|
|
- // sendwxmsg(model, createUser.F_WxOpenId, ua, "处理");
|
|
820
|
|
- // }
|
|
821
|
|
- // }
|
|
822
|
|
- // }
|
|
823
|
|
- // }
|
|
824
|
|
- // else if(model.State== (int)EnumWorkOrderState.finish)
|
|
825
|
|
- // {
|
|
826
|
|
- // #region 完结后推送消息给添加人员
|
|
827
|
|
- // var createUser = sysUserAccountBll.GetModel(model.CreateUser);
|
|
828
|
|
- // if (createUser != null)
|
|
829
|
|
- // {
|
|
830
|
|
- // #region 消息提醒
|
|
831
|
|
- // sendsysmsg(model, ua, model.CreateUser, Int32.Parse(itemid.ToString()), "处理完结");
|
|
832
|
|
- // //string strmsg = string.Empty;
|
|
833
|
|
- // //strmsg = ua.F_UserName + "(" + ua.F_UserCode + ")" + "完结了工单，单号：" + model.WorkOrderID;
|
|
834
|
|
- // //Model.T_Msg_List msg = new Model.T_Msg_List();
|
|
835
|
|
- // //msg.Type = (int)Model.MSGType.workorder;//处理
|
|
836
|
|
- // //msg.ToUser = model.CreateUser;
|
|
837
|
|
- // //msg.ToID = Int32.Parse(itemid.ToString());
|
|
838
|
|
- // //msg.Detail = strmsg;
|
|
839
|
|
- // //msg.State = 0;
|
|
840
|
|
- // //msg.IsDel = 0;
|
|
841
|
|
- // //msg.CreateUser = ua.F_UserCode;
|
|
842
|
|
- // //msg.CreateDate = DateTime.Now;
|
|
843
|
|
-
|
|
844
|
|
- // //new BLL.T_Msg_List().Add(msg);
|
|
845
|
|
- // #endregion
|
|
846
|
|
- // #region 推送微信
|
|
847
|
|
- // if (!string.IsNullOrEmpty(createUser.F_WxOpenId))
|
|
848
|
|
- // {
|
|
849
|
|
- // sendwxmsg(model, createUser.F_WxOpenId, ua, "处理完结");
|
|
850
|
|
- // //var dicv = dicvalueBll.GetModel(model.TypeClass.Value);
|
|
851
|
|
- // //string content = string.Empty;
|
|
852
|
|
- // //var wotype = "";
|
|
853
|
|
- // //if (dicv != null)
|
|
854
|
|
- // //{
|
|
855
|
|
- // // wotype = dicv.F_Name;
|
|
856
|
|
- // // content = "客户" + model.Customer + "提出的工单已完结，请查看";
|
|
857
|
|
- // //}
|
|
858
|
|
- // //WxHelper.SendWechatMsg1(model.WorkOrderID, "你有工单已被处理", wotype, model.State.ToString(), content, orderid.ToString(), createUser.F_WxOpenId);
|
|
859
|
|
- // }
|
|
860
|
|
- // #endregion
|
|
861
|
|
- // }
|
|
862
|
|
- // #endregion
|
|
863
|
|
- // }
|
|
864
|
|
- // #endregion
|
|
865
|
|
- // res = Success("处理成功");
|
|
866
|
|
- //}
|
|
867
|
|
- #endregion
|
|
868
|
654
|
}
|
|
869
|
655
|
else
|
|
870
|
656
|
return Error("工单不存在！");
|
|
|
@@ -926,56 +712,6 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
926
|
712
|
return Success("接单成功");
|
|
927
|
713
|
else
|
|
928
|
714
|
return Error("接单失败");
|
|
929
|
|
- #region
|
|
930
|
|
- //Model.T_Wo_WorkOrderItem item = itembll.GetModelList(" WorkOrderID='" + orderid + "' and isdel=0 and Type=" + (int)EnumItemType.deal + " and isnull(IsUsed,'0')='0' ").OrderByDescending(p => p.CreateTime).FirstOrDefault();
|
|
931
|
|
- //if (item != null && item.State == (int)EnumItemState.assign && ("," + item.ToUser + ",").Contains("," + ua.F_UserCode + ","))
|
|
932
|
|
- //{
|
|
933
|
|
- // item.SureUser = ua.F_UserCode;
|
|
934
|
|
- // item.State = (int)EnumItemState.receive;//1;
|
|
935
|
|
- // item.SureTime = DateTime.Now;
|
|
936
|
|
- // if (itembll.Update(item))
|
|
937
|
|
- // {
|
|
938
|
|
- // #region 推送消息给添加人员
|
|
939
|
|
- // var createUser = sysUserAccountBll.GetModel(model.CreateUser);
|
|
940
|
|
- // if (createUser != null)
|
|
941
|
|
- // {
|
|
942
|
|
- // #region 消息提醒
|
|
943
|
|
- // sendsysmsg(model, ua, model.CreateUser, (int)item.ID, "处理接单");
|
|
944
|
|
- // //string strmsg = string.Empty;
|
|
945
|
|
- // //strmsg = ua.F_UserName + "(" + ua.F_UserCode + ")" + "已接单，单号：" + model.WorkOrderID;
|
|
946
|
|
- // //Model.T_Msg_List msg = new Model.T_Msg_List();
|
|
947
|
|
- // //msg.Type = (int)Model.MSGType.workorder;//处理
|
|
948
|
|
- // //msg.ToUser = model.CreateUser;
|
|
949
|
|
- // //msg.ToID = (int)item.ID;
|
|
950
|
|
- // //msg.Detail = strmsg;
|
|
951
|
|
- // //msg.State = 0;
|
|
952
|
|
- // //msg.IsDel = 0;
|
|
953
|
|
- // //msg.CreateUser = ua.F_UserCode;
|
|
954
|
|
- // //msg.CreateDate = DateTime.Now;
|
|
955
|
|
-
|
|
956
|
|
- // //new BLL.T_Msg_List().Add(msg);
|
|
957
|
|
- // #endregion
|
|
958
|
|
- // #region 推送微信
|
|
959
|
|
- // if (!string.IsNullOrEmpty(createUser.F_WxOpenId))
|
|
960
|
|
- // {
|
|
961
|
|
- // sendwxmsg(model, createUser.F_WxOpenId, ua, "接单");
|
|
962
|
|
- // //var dicv = dicvalueBll.GetModel(model.TypeClass.Value);
|
|
963
|
|
- // //string content = string.Empty;
|
|
964
|
|
- // //var wotype = "";
|
|
965
|
|
- // //if (dicv != null)
|
|
966
|
|
- // //{
|
|
967
|
|
- // // wotype = dicv.F_Name;
|
|
968
|
|
- // // content = "客户" + model.Customer + "提出的工单已接单，接单人："+ ua.F_UserName + "(" + ua.F_UserCode + ")";
|
|
969
|
|
- // //}
|
|
970
|
|
- // //WxHelper.SendWechatMsg1(model.WorkOrderID, "你有工单已接单", wotype, model.State.ToString(), content, orderid.ToString(), createUser.F_WxOpenId);
|
|
971
|
|
- // }
|
|
972
|
|
- // #endregion
|
|
973
|
|
- // }
|
|
974
|
|
- // #endregion
|
|
975
|
|
- // res = Success("确认成功！");
|
|
976
|
|
- // }
|
|
977
|
|
- //}
|
|
978
|
|
- #endregion
|
|
979
|
715
|
}
|
|
980
|
716
|
else
|
|
981
|
717
|
return Error("工单不存在");
|
|
|
@@ -2136,7 +1872,10 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
2136
|
1872
|
deptname = deptmodel.F_DeptName + "-";
|
|
2137
|
1873
|
}
|
|
2138
|
1874
|
#endregion
|
|
2139
|
|
- var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + opt + "工单给 "+ tousername + " ，单号：" + model.WorkOrderID;
|
|
|
1875
|
+ var optcont = "";
|
|
|
1876
|
+ if (!string.IsNullOrEmpty(cont))
|
|
|
1877
|
+ optcont = "，说明：" + cont;
|
|
|
1878
|
+ var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + opt + "工单给 " + tousername+ optcont;
|
|
2140
|
1879
|
var itemid = AddLog(model.ID, wostate, content, (int)EnumItemType.deal, optbut, touser, clbm, nowUser);
|
|
2141
|
1880
|
if (itemid > 0)
|
|
2142
|
1881
|
{
|
|
|
@@ -2203,7 +1942,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
2203
|
1942
|
deptname = deptmodel.F_DeptName + "-";
|
|
2204
|
1943
|
}
|
|
2205
|
1944
|
#endregion
|
|
2206
|
|
- var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + opt + "，单号：" + model.WorkOrderID;
|
|
|
1945
|
+ var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + opt;
|
|
2207
|
1946
|
var itemid = AddLog((int)model.ID, wostate, content, (int)EnumItemType.deal, optbut, "", 0, nowUser);
|
|
2208
|
1947
|
if (itemid > 0)
|
|
2209
|
1948
|
{
|
|
|
@@ -2261,7 +2000,10 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
2261
|
2000
|
deptname = deptmodel.F_DeptName + "-";
|
|
2262
|
2001
|
}
|
|
2263
|
2002
|
#endregion
|
|
2264
|
|
- var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + opt + "工单，单号：" + model.WorkOrderID;
|
|
|
2003
|
+ var optcont = "";
|
|
|
2004
|
+ if (!string.IsNullOrEmpty(cont))
|
|
|
2005
|
+ optcont = "，处理内容：" + cont;
|
|
|
2006
|
+ var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + opt + "工单"+ optcont;
|
|
2265
|
2007
|
var itemid = AddLog(model.ID, wostate, content, (int)EnumItemType.deal, optbut, "", 0, nowUser);
|
|
2266
|
2008
|
if (itemid > 0)
|
|
2267
|
2009
|
{
|
|
|
@@ -2309,8 +2051,6 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
2309
|
2051
|
/// </summary>
|
|
2310
|
2052
|
public bool BackWO(Model.T_Sys_UserAccount nowUser, Model.T_Wo_WorkOrder model, string cont,int type)
|
|
2311
|
2053
|
{
|
|
2312
|
|
- model.State = (int)EnumWorkOrderState.reback;
|
|
2313
|
|
-
|
|
2314
|
2054
|
#region 工单处理
|
|
2315
|
2055
|
var opt = "退回";
|
|
2316
|
2056
|
int optbut = (int)EnumItemOpt.reback;
|
|
|
@@ -2329,10 +2069,13 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
2329
|
2069
|
deptname = deptmodel.F_DeptName + "-";
|
|
2330
|
2070
|
}
|
|
2331
|
2071
|
#endregion
|
|
2332
|
|
- var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + opt + "工单，单号：" + model.WorkOrderID + "，退回说明：" + cont;
|
|
|
2072
|
+ var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + opt + "工单，退回说明：" + cont;
|
|
2333
|
2073
|
//获取上一级处理人员
|
|
|
2074
|
+ var touser = "";
|
|
2334
|
2075
|
var itemlast = itembll.GetModelList(" F_ItemType=" + (int)EnumItemType.deal + " and F_WoID='" + model.ID + "' and F_NextUser='" + nowUser.F_UserCode + "' order by F_CreateTime desc").FirstOrDefault();
|
|
2335
|
|
- var itemid = AddLog((int)model.ID, wostate, content, (int)EnumItemType.deal, optbut, itemlast.F_CreateUser, 0, nowUser);
|
|
|
2076
|
+ if (itemlast != null)
|
|
|
2077
|
+ touser = itemlast.F_CreateUser;
|
|
|
2078
|
+ var itemid = AddLog((int)model.ID, wostate, content, (int)EnumItemType.deal, optbut, touser, 0, nowUser);
|
|
2336
|
2079
|
if (itemid > 0)
|
|
2337
|
2080
|
{
|
|
2338
|
2081
|
#region 处理工单
|
|
|
@@ -2341,10 +2084,10 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
2341
|
2084
|
#endregion
|
|
2342
|
2085
|
#region 推送消息
|
|
2343
|
2086
|
#region 向上一级操作人员推送消息
|
|
2344
|
|
- if (itemlast.F_CreateUser != nowUser.F_UserCode)
|
|
|
2087
|
+ if (!string.IsNullOrWhiteSpace(touser)&& touser != nowUser.F_UserCode)
|
|
2345
|
2088
|
{//排除上一级指派人是自己
|
|
2346
|
|
- sendsysmsg(model, nowUser, itemlast.F_CreateUser, (int)itemid, opt);
|
|
2347
|
|
- var lastUser = sysUserAccountBll.GetModel(itemlast.F_CreateUser);
|
|
|
2089
|
+ sendsysmsg(model, nowUser, touser, (int)itemid, opt);
|
|
|
2090
|
+ var lastUser = sysUserAccountBll.GetModel(touser);
|
|
2348
|
2091
|
if (lastUser != null && !string.IsNullOrEmpty(lastUser.F_WxOpenId))
|
|
2349
|
2092
|
sendwxmsg(model, lastUser.F_WxOpenId, nowUser, opt);
|
|
2350
|
2093
|
}
|
|
|
@@ -2377,7 +2120,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
2377
|
2120
|
deptname = deptmodel.F_DeptName + "-";
|
|
2378
|
2121
|
}
|
|
2379
|
2122
|
#endregion
|
|
2380
|
|
- var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")催办工单，单号：" + model.WorkOrderID + "，催办说明：" + cont;
|
|
|
2123
|
+ var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")催办工单，催办说明：" + cont;
|
|
2381
|
2124
|
long itemid = AddLog(model.ID, model.State.Value, content, (int)EnumItemType.urge, (int)EnumItemOpt.urge, touser, todept, nowUser);
|
|
2382
|
2125
|
if (itemid > 0)
|
|
2383
|
2126
|
{
|
|
|
@@ -2703,7 +2446,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
2703
|
2446
|
{
|
|
2704
|
2447
|
#region 消息提醒
|
|
2705
|
2448
|
string strmsg = string.Empty;
|
|
2706
|
|
- strmsg = nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + "操作" + opt + "工单，单号：" + womodel.WorkOrderID;
|
|
|
2449
|
+ strmsg = nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + "操作" + opt + "工单";
|
|
2707
|
2450
|
Model.T_Msg_List msg = new Model.T_Msg_List();
|
|
2708
|
2451
|
msg.Type = (int)Model.MSGType.workorder;//处理
|
|
2709
|
2452
|
msg.ToUser = touser;
|
|
|
@@ -2733,7 +2476,8 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
2733
|
2476
|
wotype = dicv.F_Name;
|
|
2734
|
2477
|
}
|
|
2735
|
2478
|
content = "编号" + womodel.WorkOrderID + "的工单已" + opt + "，操作人：" + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")";
|
|
2736
|
|
- WxHelper.SendWechatMsg1(womodel.WorkOrderID, "你有工单已" + opt, wotype, womodel.State.ToString(), content, womodel.WorkOrderID.ToString(), openid);
|
|
|
2479
|
+ var msg=WxHelper.SendWechatMsg1(womodel.WorkOrderID, "你有工单已" + opt, wotype, womodel.State.ToString(), content, womodel.ID.ToString(), openid,"");
|
|
|
2480
|
+ Error("推送微信::::::"+msg.ToString());
|
|
2737
|
2481
|
}
|
|
2738
|
2482
|
}
|
|
2739
|
2483
|
catch { }
|
