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- /**
- * 新增或编辑工单
- * */
- //通话记录跳转过来的
- var callId = helper.request.queryString("cid");
- $(function() {
- //通话记录跳转过来的
- var cphone = helper.request.queryString("cphone");
- var cCustomerName = decodeURIComponent(helper.request.queryString("cCustomerName"));
- if(cphone) {
- $('#order_tel').val(cphone); //否 string 联系电话
- }
- if(cCustomerName) {
- $('#order_name').val(cCustomerName); //是 string 姓名/联系人
- }
- autosize($('textarea'));
- //获取工单来源
- helper.getDropList.getlistDropByDic($('#order_source'), 'GDLY').then(function() {
- $('#order_source').selectpicker('val', '468').trigger('change');
- });
- //获取业务办理
- helper.getDropList.getlistDropByDic($('#order_handle'), 'YWLX');
- //获取工单类型
- helper.getDropList.getOrderRadios($('#order_type'), 'GDLX', 'inlineRadioOptions').then(function() {
- $('#order_type').find('input[type="radio"]').on('change', function() {
- if($(this).val() === "107") { // 业务办理
- $('#order_handles').show();
- }else{
- $('#order_handles').hide();
- }
- });
- });
- //工单有效性
- $('#order_iseffective').find('input[type="radio"]').on('change', function() {
- //是否有效工单项(0有效,1无效)
- if($(this).val() === "1") { //无效
- $('.order_note').show();
- } else {
- $('.order_note').hide();
- }
- });
- //获取接收部门
- getDepts('reginsTreeView', 'order_transfer_dept');
-
- // 立即处理
- $('#order_isover').find('input[type="radio"]').on('change', function(){
- if($(this).val() === '1'){
- $('#order_transfer_depts').hide();
- }else{
- $('#order_transfer_depts').show();
- }
- });
-
- //新增工单创建
- $('#save_order').on('click', orderSave);
-
- });
- //新建工单 保存
- function orderSave() {
- if(!regexs.userNameReg.test($.trim($('#order_name').val()))) {
- layer.confirm('请输入有效的客户姓名(2-20位汉字可以包含·•)!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if(!regexs.phone.test($.trim($('#order_tel').val()))) {
- layer.confirm('请输入正确的联系电话!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if($('#order_iseffective').find('input[type="radio"]:checked').val() === '1') {
- if(!$.trim($('#order_note').val())) {
- layer.confirm('请输入无效原因!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- }
-
- if($.trim($('#order_transfer_dept').val()) && $('#order_receiveUser').val() === "0"){
- layer.confirm('请选择接收人!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
-
- var order_handle = $('#order_handles').is(':visible') ? $('#order_handle').val() : 0,
- order_transfer_dept = $('#order_transfer_dept').attr('data-id'),//int 接收部门
- order_receiveUser = $('#order_receiveUser').val();//int 接收人
- if($('#order_isover').find('input[type="radio"]:checked').val() === '1'){
- order_transfer_dept = 0;
- order_receiveUser = 0;
- }
-
- $.post(huayi.config.callcenter_url + 'CallInScreen/AddWorkOrder', {
- source: $('#order_source').val(),//int 工单来源-下拉,数据来源:数据字典GDLY;
- gdlx: $('#order_type').find('input[type="radio"]:checked').val(),//int 工单类型-单选,数据来源:数据字典GDLX;
- ywlx: order_handle,//int 业务办理-下拉,工单类型选择“业务办理”时数据来源:数据字典GDLX,工单类型选择“投诉”时数据是投诉,传值ID与工单类型一致
- // customerid: ,//int 客户id; -此参数可根据来电弹屏时的客户绑定
- callid: callId,//string; -此参数可根据来电弹屏时的客户绑定
- callCustomer: $('#order_name').val(),//string 客户姓名; -此参数可根据来电弹屏时的客户绑定
- tel: $('#order_tel').val(),//string 联系电话 ; -此参数可根据来电弹屏时的客户绑定
- fkcont: $('#order_reception').val(),//string 反馈内容;
- iseffective: $('#order_iseffective').find('input[type="radio"]:checked').val(),//int 是否有效工单项(0有效,1无效);
- note: $('#order_note').val(),//string 无效工单必填备注;
- clbm: order_transfer_dept,//int 接收部门;
- clid: order_receiveUser,//int 接收人;
- isover: $('#order_isover').find('input[type="radio"]:checked').val(), //int 是否立即处理(默认为0,立即处理为1,立即处理的工单无法指派接收人和接受部门)
- token: $.cookie("token")
- }, function(result) {
- result = $.parseJSON(result);
- if(result.state.toLowerCase() == "success") {
- cleanOrderForm();
- top.workcount();
- layer.msg("保存成功");
- }
- })
- }
- //清空表单
- function cleanOrderForm() {
- $('#order_form').find('input.form-control').val('');
- $('#order_form').find('textarea.form-control').val('');
- $('#order_form').find('select.form-control').val('0');
- $('#order_type').find("input[type='radio'][value='107']").prop("checked", true).trigger('change');
- $('#order_iseffective').find("input[type='radio'][value='0']").prop("checked", true).trigger('change');
- $('#order_transfer_dept').val('').trigger('keyup');
- $('#order_transfer_dept').attr('placeholder', '请选择部门');
- $('#order_transfer_dept').attr('data-id', 0);
- $('#order_receiveUser').selectpicker('destroy');
- $('#order_receiveUser').empty();
- $('#order_receiveUser').append('<option value="0">请选择接收人</option>');
- $('#order_receiveUser').selectpicker('refresh');
- $('#order_form').find('.selectpicker.form-control').selectpicker('val', '0').trigger('change');
- $('#order_source').selectpicker('val', '468').trigger('change');
-
- $('#order_isover').find("input[type='radio'][value='0']").prop("checked", true);
- }
- /**
- * 获取接收部门 获取投诉类型
- * el1, 树形结构元素id名 reginsTreeView
- * el2, 搜索框元素id名 order_transfer_dept
- * */
- function getDepts(el1, el2) {
- //初始化 样式
- $('#' + el2).on('focus click', function() {
- $('#' + el1).removeClass('hidden').addClass('show');
- });
- $('#' + el2).on('keyup', function() {
- if($(this).val() == '') {
- $('#' + el1).treeview('uncheckAll', {
- silent: true
- });
- $(this).attr('data-id', '0');
- }
- });
- $('#' + el2 + ' .caret').on('click', function() {
- $('#' + el1).removeClass('hidden').addClass('show');
- });
- $('#' + el1).mouseleave(function() {
- $(this).removeClass('show').addClass('hidden');
- });
-
- $.getJSON(huayi.config.callcenter_url + 'Department/GetDeptList', {
- token: $.cookie("token")
- }, function(result) {
- if(result.state.toLowerCase() == "success") {
- var defaultDatas = helper.methods.buildTree(result.data);
- var sortChildrenArr = helper.methods.objToArray(defaultDatas[0].children);
- sortChildrenArr.sort(helper.methods.compare('sort'));
- var sortChildrenObj = helper.methods.arrayToObj(sortChildrenArr);
- defaultDatas[0].children = sortChildrenObj;
- if(defaultDatas) {
- var $sTree = $('#' + el1).treeview({
- color: "#1ab394",
- selectedBackColor: '#1ab394',
- expandIcon: 'glyphicon glyphicon-chevron-right',
- collapseIcon: 'glyphicon glyphicon-chevron-down',
- nodeIcon: 'fa fa-folder-o',
- //selectedIcon: "glyphicon glyphicon-stop",
- //icon: "glyphicon glyphicon-stop",
- //emptyIcon: 'glyphicon',
- //showCheckbox: true,
- selectable: true,
- state: {
- selected: true
- },
- data: defaultDatas,
- onNodeSelected: function(event, node) {
- $sTree.treeview('clearSearch');
- $('#' + el2).val(node.text);
- $('#' + el2).attr('data-id', node.id);
- $('#' + el1).removeClass('show').addClass('hidden');
- //获取接收人员
- getReceiveUser($('#order_receiveUser'), node.id);
- },
- onNodeUnselected: function(event, node) {
- $('#' + el2).attr('data-id', 0);
- $('#' + el2).attr('placeholder', '请选择接收部门');
- $('#order_receiveUser').empty();
- $('#order_receiveUser').append('<option value="0">请选择接收人</option>');
- $('#order_receiveUser').selectpicker('refresh');
- }
- });
- // $('#' + el1).treeview('collapseAll', {
- // silent: true
- // });
- $('#' + el1).treeview('expandAll', { levels: 2, silent: true });
- var findSNodes = function() {
- return $sTree.treeview('search', [$('#' + el2).val(), {
- ignoreCase: false,
- exactMatch: false
- }]);
- };
- $('#' + el2).on('keyup focus', function(e) {
- var selectableNodes = findSNodes();
- //var m = $('#' + el1).treeview('getParent', selectableNodes);
- //$('#' + el1).treeview('selectNode', [ m, { silent: true } ]);
- });
- }
- }
- })
- }
- //获取接收人员
- function getReceiveUser(obj, deptid) {
- $.ajax({
- url: huayi.config.callcenter_url + 'UserAccount/GetDeptUserList',
- type: 'get',
- data: {
- deptid: deptid,
- token: $.cookie("token")
- },
- dataType: "json",
- async: true,
- success: function(res) {
- obj.empty();
- if(res.state.toLowerCase() === "success") {
- res = res.data;
- if(res && res.length > 0) {
- obj.append('<option value="0">请选择接收人</option>');
- res.forEach(function(v, i) {
- obj.append('<option value="' + v.F_UserId + '" data-code="'+ v.F_UserCode +'">' + v.F_UserName + '('+ v.F_UserCode +')</option>');
- });
- obj.selectpicker('refresh');
- }
- }
- },
- });
- }
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