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- <!DOCTYPE html>
- <html>
- <head>
- <meta charset="UTF-8">
- <title>来电弹屏</title>
- <script src="../Script/Common/huayi.load.js"></script>
- <script src="../Script/Common/huayi.config.js"></script>
- <link href="../js/bootstrap-select/css/bootstrap-select.css" rel="stylesheet" />
- <link rel="stylesheet" type="text/css" href="../js/bootstrap-treeview/bootstrap-treeview.min.css" />
- <link rel="stylesheet" href="./css/call.css" />
- </head>
- <body class="gray-bg">
- <div class="wrapper wrapper-content animated fadeInRight callSreen">
- <!--来电弹屏开始-->
- <div class="ldtp-con clearfix animated fadeInDown ">
- <!--黑名单开始-->
- <div class="hei-list">
- <div class="heiTop clearFix">
- <p class="htl">黑名单</p>
- <p class="bacha" title="关闭">x</p>
- </div>
- <div class="heiCon">
- <div class="heit">
- <span style="font-size: 14px;">输入拉黑时长:</span>
- <input type="text" id="time-word" />
- </div>
- <div class="chooses">
- <label class="radio-inline">
- <input type="radio" name="time" value="1" checked="checked" style="margin-top: 3px;"> 天
- </label>
- <label class="radio-inline">
- <input type="radio" name="time" value="2" style="margin-top: 3px;" />时
- </label>
- <label class="radio-inline">
- <input type="radio" name="time" value="3" style="margin-top: 3px;" />分
- </label>
- <label class="radio-inline">
- <input type="radio" name="time" value="4" style="margin-top: 3px;" />永久
- </label>
- </div>
- <p style="margin-top: 15px;"><button type="button" id="bc" class="btns">保存</button></p>
- </div>
- </div>
- <!--黑名单结束-->
- <!--左侧内容-->
- <div class="ldtp-cl col-sm-3">
- <div class="head-pic">
- <div class="hp-box">
- <img src="./../img/txpic.png" alt="头像好像去了外星球!" style="width: 100%;height: 100%;" />
- <input type="hidden" class="hidCallID" />
- <input type="hidden" class="hidActionID" />
- </div>
- <div class="head_info clearfix">
- <div class="clearfix head_info_item">
- <div class="head_tel pull-left">
- <i class="head_tel_icon"></i>
- <span class="tel"></span>
- <i class="head_tel_bg"></i>
- </div>
- <div class="head_time pull-left">
- <i class="head_time_icon"></i>
- <span class="thsc">00:00</span>
- </div>
- </div>
- <div class="clearfix head_info_item">
- <div class="head_location pull-left">
- <i class="head_location_icon"></i>
- <span class="khgsd">未知</span>
- <i class="head_location_bg"></i>
- </div>
- <div class="head_black pull-left">
- <i class="head_black_icon la-before" id="head_black_btn" title="点击加入黑名单"></i>
- <i class="head_black_cancel_icon retur" style="display: none;"></i>
- <span class="head_black_btn">黑名单</span>
- <i class="head_black_ivr take" id="head_black_ivr"></i>
- </div>
- </div>
- </div>
- <div class="head_form form-horizontal">
- <div class="form-group">
- <input type="hidden" id="head_form_customer_id" value="" />
- <label for="head_form_search" class="col-sm-4 control-label">搜索</label>
- <div class="col-sm-8">
- <input type="text" class="form-control" id="head_form_search" autocomplete="off" placeholder="请输入公司名称">
- <span id="companySearch" class="glyphicon glyphicon-search company_search" aria-hidden="true"></span>
- </div>
- </div>
- <div class="form-group">
- <label for="head_form_name" class="col-sm-4 control-label">姓名</label>
- <div class="col-sm-8">
- <input type="text" class="form-control" id="head_form_name" autocomplete="off" placeholder="请输入姓名">
- </div>
- </div>
- <div class="form-group">
- <label for="head_form_cmpname" class="col-sm-4 control-label">公司名称</label>
- <div class="col-sm-8">
- <input readonly type="text" class="form-control" id="head_form_cmpname" placeholder="">
- </div>
- </div>
- <div class="form-group">
- <label for="head_form_cmpaddress" class="col-sm-4 control-label">公司地址</label>
- <div class="col-sm-8">
- <input readonly type="text" class="form-control" id="head_form_cmpaddress" placeholder="">
- </div>
- </div>
- <div class="form-group">
- <label for="head_form_legname" class="col-sm-4 control-label">法人姓名</label>
- <div class="col-sm-8">
- <input readonly type="text" class="form-control" id="head_form_legname" placeholder="">
- </div>
- </div>
- <div class="form-group">
- <label for="head_form_legtel" class="col-sm-4 control-label">法人电话</label>
- <div class="col-sm-8">
- <input readonly type="text" class="form-control" id="head_form_legtel" placeholder="">
- </div>
- </div>
- <div class="form-group">
- <label for="head_form_subtrade" class="col-sm-4 control-label">所属行业</label>
- <div class="col-sm-8">
- <input readonly type="text" class="form-control" id="head_form_subtrade" placeholder="">
- </div>
- </div>
- <!-- <div class="form-group">
- <label for="head_form_rengin" class="col-sm-4 control-label">区域</label>
- <div class="col-sm-8">
- <select class="form-control selectpicker" id="head_form_rengin" data-live-search="true">
- <option value="0">请选择区域</option>
- </select>
- </div>
- </div>
- <div class="form-group">
- <label for="head_form_pro" class="col-sm-4 control-label">项目</label>
- <div class="col-sm-8">
- <select class="form-control selectpicker" id="head_form_pro" data-live-search="true">
- <option value="0">请选择项目</option>
- </select>
- </div>
- </div>
- <div class="form-group">
- <label for="head_form_floor" class="col-sm-4 control-label">期号</label>
- <div class="col-sm-8">
- <select class="form-control selectpicker" id="head_form_floor" data-live-search="true">
- <option value="0">请选择期号</option>
- </select>
- </div>
- </div>
- <div class="form-group">
- <label for="head_form_buildingnum" class="col-sm-4 control-label">楼号:</label>
- <div class="col-sm-8">
- <input type="text" class="form-control input-sm" id="head_form_buildingnum" placeholder="请输入楼号">
- </div>
- </div>
- <div class="form-group">
- <label for="head_form_unitnum" class="col-sm-4 control-label">单元号:</label>
- <div class="col-sm-8">
- <input type="text" class="form-control input-sm" id="head_form_unitnum" placeholder="请输入单元号">
- </div>
- </div>
-
- <div class="form-group">
- <label for="head_form_room" class="col-sm-4 control-label">房间号</label>
- <div class="col-sm-8" id="head_form_room">
- <input type="text" class="form-control" id="head_form_room_input" placeholder="请输入房间号如(1#666)">
- <select class="form-control selectpicker" id="head_form_room_select" data-live-search="true">
- </select>
- </div>
- </div> -->
- <div class="form-group">
- <label for="" class="col-sm-4 control-label">来电时间</label>
- <div class="col-sm-8">
- <span class="ldtime"></span>
- </div>
- </div>
- <div class="form-group text-center head_form_btn_save">
- <!-- <span id="head_form_btn_reset">清空</span> -->
- <span id="head_form_btn_save">保存联系人</span>
- </div>
- </div>
- <div class="head_customer_info clearfix">
- <div class="head_customer_info_title clearfix">
- <span class="info_title pull-left">相关联系人信息</span>
- <ul class="pagination pull-right" id="pagination"></ul>
- </div>
- <div class="head_customer_info_lists" id="head_customer_info">
- <!-- <div class="head_customer_info_item clearfix">
- <div class="head_customer_info_item_l pull-left">
- <p class="clearfix">
- <span>姓名</span>
- <span>幻雷</span>
- <span class="pull-right">15235457489</span>
- </p>
- <p>
- <span>项目</span>
- <span>绿地之窗A座</span>
- </p>
- <p>
- <span>房间</span>
- <span>2708</span>
- </p>
- </div>
- <div class="head_customer_info_item_r pull-left">
- <span>选择</span>
- </div>
- </div>
-
- <div class="head_customer_info_item clearfix head_customer_info_item_active">
- <div class="head_customer_info_item_l pull-left">
- <p class="clearfix">
- <span>姓名</span>
- <span>幻雷</span>
- <span class="pull-right">15235457489</span>
- </p>
- <p>
- <span>项目</span>
- <span>绿地之窗A座</span>
- </p>
- <p>
- <span>房间</span>
- <span>2708</span>
- </p>
- </div>
- <div class="head_customer_info_item_r pull-left">
- <span>添加</span>
- </div>
- </div> -->
-
- </div>
- <div class="pull-right" id="page_number"></div>
- </div>
- </div>
- </div>
- <!--右侧内容-->
- <div class="ldtp-cr col-sm-9">
- <ul class="ld-service clearfix">
- <li style="border-bottom:1px solid #1AB394;" class="cr-click">新增工单</li>
- <li style="border-bottom:1px solid #243747;">历史记录</li>
- <li style="border-bottom:1px solid #67aefe;" class="KF">历史工单</li>
- </ul>
- <div class="ld-sercon">
- <!--新增工单-->
- <div class="complain order_form" style="display:block;">
- <form class="form-inline clearfix" id="order_form">
- <div class="baseInfo col-md-12 clearfix">
- <div class="form-group col-md-4">
- <label for="order_source">工单来源:</label>
- <select class="form-control input-sm selectpicker" id="order_source" data-live-search="true">
- <option value="0">请选择工单来源</option>
- </select>
- </div>
- <div class="form-group col-md-8 clearfix">
- <label class="col-md-2">工单类型:</label>
- <div id="order_type" class="col-md-6 r_order_type">
- </div>
- </div>
- <div class="form-group col-md-4">
- <label for="order_name"><b class="text-red">*</b>客户姓名:</label>
- <input type="text" class="form-control input-sm" id="order_name" placeholder="请输入客户姓名" readonly>
- </div>
- <div class="form-group col-md-4">
- <label for="order_tel"><b class="text-red">*</b>电话:</label>
- <input type="text" class="form-control input-sm" id="order_tel" placeholder="请输入电话" readonly>
- </div>
- <div class="form-group col-md-4">
- <label for="order_rengin">区域:</label>
- <select class="form-control input-sm selectpicker" id="order_rengin" data-live-search="true" disabled>
- <option value="0">请选择区域</option>
- </select>
- </div>
- <div class="form-group col-md-4">
- <label for="order_pro">项目:</label>
- <select class="form-control input-sm selectpicker" id="order_pro" data-live-search="true" disabled>
- <option value="0">请选择项目</option>
- </select>
- </div>
- <div class="form-group col-md-4">
- <label for="order_floor">期号:</label>
- <select class="form-control input-sm selectpicker" id="order_floor" data-live-search="true" disabled>
- <option value="0">请选择期号</option>
- </select>
- </div>
- <div class="form-group col-md-4">
- <label for="order_buildingnum">楼号:</label>
- <input type="text" class="form-control input-sm" id="order_buildingnum" placeholder="请输入楼号" readonly>
- </div>
- <div class="form-group col-md-4">
- <label for="order_unitnum">单元号:</label>
- <input type="text" class="form-control input-sm" id="order_unitnum" placeholder="请输入单元号" readonly>
- </div>
- <div class="form-group col-md-4">
- <label for="order_room">房间号:</label>
- <input type="text" class="form-control input-sm" id="order_room" placeholder="请输入房间号如(1#666)" readonly>
- </div>
- </div>
- <div class="owerInfo col-md-12 clearfix" id="owerInfo">
- <h4 class="owerTitle col-md-12">业主信息</h4>
- <div class="form-group col-md-4">
- <label for="ower_name">业主姓名:</label>
- <span id="ower_name"></span>
- </div>
- <div class="form-group col-md-4">
- <label for="ower_sex">业主性别:</label>
- <span id="ower_sex"></span>
- </div>
- <div class="form-group col-md-4">
- <label for="ower_tel">业主电话:</label>
- <span id="ower_tel"></span>
- </div>
- </div>
- <div class="form-group col-md-4">
- <label for="ower_relationship">房主关系:</label>
- <select class="form-control input-sm selectpicker" id="ower_relationship" data-live-search="true">
- <option value="0">请选择房主关系</option>
- </select>
- </div>
- <div class="form-group col-md-8 clearfix">
- <label class="col-md-2">客户反应:</label>
- <div id="order_response" class="r_order_type col-md-6">
- </div>
- </div>
- <div class="form-group col-md-12">
- <label for="order_reception">接待描述:</label>
- <textarea id="order_reception" rows="3" cols="20" class="form-control" placeholder="请输入接待描述"></textarea>
- </div>
- <div class="form-group col-md-8 clearfix">
- <label class="col-md-2">工单有效性:</label>
- <div id="order_iseffective" class="r_order_type col-md-6">
- <label class="radio-inline">
- <input type="radio" name="radioOptions" value="0" checked="checked">有效
- </label>
- <label class="radio-inline">
- <input type="radio" name="radioOptions" value="1">无效
- </label>
- </div>
- </div>
- <div class="form-group col-md-12 order_note">
- <label for="order_note"><b class="text-red">*</b>无效原因:</label>
- <textarea id="order_note" rows="3" cols="20" class="form-control" placeholder="请输入无效原因"></textarea>
- </div>
- <div class="col-md-12 clearfix order_transfer">
- <div class="form-group drop_down col-md-4">
- <label for="order_transfer_dept">接收部门:</label>
- <input type="text" class="form-control input-sm" id="order_transfer_dept" data-id="0" placeholder="请选择部门" autocomplete="off" />
- <span class="caret"></span>
- <div id="reginsTreeView" class="hidden"></div>
- </div>
- <div class="form-group col-md-4">
- <label for="order_receiveUser">接收人:</label>
- <select class="form-control input-sm selectpicker" id="order_receiveUser" data-live-search="true">
- <option value="0">请选择接收人</option>
- </select>
- </div>
- </div>
- <div class="complaintOrder col-md-12 clearfix">
- <div class="form-group drop_down col-md-4">
- <label for="complaintOrder_type">投诉类型:</label>
- <input type="text" class="form-control input-sm" id="complaintOrder_type" data-id="0" placeholder="请选择部门" autocomplete="off" />
- <span class="caret"></span>
- <div id="reginsTreeView1" class="hidden"></div>
- <!--<select class="form-control input-sm" id="complaintOrder_type">
- <option value="0">请选择</option>
- <option value="552">销售类</option>
- <option value="554">物业类</option>
- <option value="560">客服类</option>
- </select>-->
- </div>
- <!--<div class="form-group col-md-4 serviceOrder_type">
- <label for="serviceOrder_type">客服类类型:</label>
- <select class="form-control input-sm" id="serviceOrder_type">
- <option value="0">请选择</option>
- <option value="561">工程类</option>
- <option value="567">设计类</option>
- </select>
- </div>-->
- <div class="form-group col-md-4 clearfix is_quality_assurance">
- <label class="col-md-2">是否过质保:</label>
- <div id="is_quality_assurance" class="r_order_type col-md-6">
- <label class="radio-inline">
- <input type="radio" name="inlineRadioOptions3" value="1">是
- </label>
- <label class="radio-inline">
- <input type="radio" name="inlineRadioOptions3" value="0">否
- </label>
- </div>
- </div>
- <div class="form-group col-md-4">
- <label for="order_responsible">受理人:</label>
- <select class="form-control input-sm selectpicker" id="order_responsible" data-live-search="true">
- <option value="0">请选择</option>
- </select>
- </div>
- </div>
- <div class="form-group text-center col-sm-12">
- <button type="button" class="btn bton btn-sm" id="save_order">创建</button>
- <!--<button type="button" class="btn bton btn-sm" onclick="cleanOrderForm()">清空</button>-->
- </div>
- </form>
- </div>
- <!--历史记录-->
- <div class="complain">
- <div class="ld-sercon-con clearfix">
- <div class="Ps-chaxun">
- <span>查询: <input type="text" id="old_startTime" class="laydate-icon" /> —— <input type="text" id="old_endTime" class="laydate-icon" /></span>
- <span itemtype="1" class="searchbtn"></span>
- </div>
- <div class="table-responsive col-sm-12" style="padding-left: 0;">
- <table id="oldlist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
- <thead>
- <tr>
- <th data-field="CallNumber">电话号码</th>
- <th data-field="CallState" data-formatter="formatterCallState">呼叫状态</th>
- <th data-field="DealType" data-formatter="formatterDealType" data-align="center">处理方式</th>
- <th data-field="UserCode">坐席工号</th>
- <th data-field="UserName">坐席姓名</th>
- <th data-field="BeginTime">开始时间</th>
- <th data-field="TalkStartTime">通话开始时间</th>
- <th data-field="TalkEndTime">通话结束时间</th>
- <th data-field="TalkLongTime">通话时长(s)</th>
- <th data-field="FilePath" data-formatter="formatterRecord">录音</th>
- </tr>
- </thead>
- </table>
- </div>
- </div>
- </div>
- <!--历史工单-->
- <div class="complain">
- <div class="ld-sercon-con clearfix">
- <div class="Ps-chaxun">
- <span>查询: <input type="text" id="con_startTime" class="laydate-icon" /> —— <input type="text" id="con_endTime" class="laydate-icon" /></span>
- <span itemtype="2" class="searchbtn"></span>
- </div>
- <div id="zxlbs" class="table-responsive col-sm-12" style="padding-left: 0;">
- <table id="orderlist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
- <thead>
- <tr>
- <th data-field="WorkOrderID" data-formatter="formatterWorkOrderID" data-align="center">工单编号</th>
- <th data-field="State" data-formatter="formatterState" data-align="center">工单状态</th>
- <th data-field="IsEffective" data-formatter="formatterIsEffective" data-align="center">工单有效性</th>
- <th data-field="areaname" data-align="center">区域名称</th>
- <th data-field="proname" data-align="center">项目名称</th>
- <th data-field="buildingname" data-align="center">期号名称</th>
- <th data-field="Address" data-align="center">房间号</th>
- <th data-field="TypeClassName" data-align="center">工单类型</th>
- <th data-field="complaintTypeName" data-align="center">投诉类型</th>
- <th data-field="Customer" data-width="100" data-align="center">姓名</th>
- <th data-field="CustomerTel" data-align="center">客户电话</th>
- <th data-field="CreateTime" data-align="center" data-width="150">创建时间</th>
- <th data-field="AuditUserNameRel" data-formatter="formatterAuditUser" data-align="center">受理人</th>
- <th data-field="Detail" data-align="center" data-formatter="formatterDetail">接待描述</th>
- </tr>
- </thead>
- </table>
- </div>
- </div>
- </div>
- </div>
- <!--右侧下方内容区-->
- <div class="ldcr-bottom" style="margin-top:10px;">
- <div class="ldcrb-top clearfix">
- <ul class="clearfix">
- <li style="border-bottom:1px solid #69cbd0; background: #000;color: #fff;">知识库</li>
- </ul>
- <div class="ld-search">
- <div class="sear-inp">
- <input type="text" class="search" placeholder="搜索问题、内容或者标题" />
- </div>
- <div class="searIcon">
- </div>
- </div>
- </div>
- <div class="detail-con">
- <ul></ul>
- </div>
- </div>
- </div>
- </div>
- <!--来电弹屏结束-->
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