Strona główna Odkrywaj Pomoc
Zarejestruj się Zaloguj się
zhengbingbing
/
ShangQiuSZCG_API
Obserwuj 1
Polub 0
Forkuj 0
Kod Problemy 0 Oczekujące zmiany 0 Commity 4 Wydania 0 Wiki

Brak opisu

Gałąź: master
Gałęzie Tagi
ShangQiuSZCG_API
/
ivr
/
Normal.xml

Normal.xml 9.4KB
Bezpośredni odnośnik Historia Czysty

1234567891011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859606162636465666768 
  1. <?xml version="1.0" encoding="utf-8"?> 
    2. 

  2. <ivr> 
    3. 

  3. 	<flow Name="0" Type="normal" IVR_Name="0"  IVR_Text="普通流程" MatchedNum="." MatchedLine="|-1|" Concurrency="1"> 
    4. 

  4. 	<cell   Name="CELL_START"  Pos="1" Next="2" IVR_Name="开始" Note="开始节点" /> 
    5. 

  5. 	<cell   Name="CELL_SQL"  Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=." SqlStr="INSERT INTO T_Call_CallRecords(CallId,CallNumber,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,EndTime,LongTime,IsDeal,OperateType,MYD) VALUES('%[CallID]','%[CallerID]',0,0,0,GETDATE(),GETDATE(),GETDATE(),GETDATE(),0,0,0,1)" IsSaved="no" SuccessPos="3" FailPos="3" IVR_Name="数据库读写" Note="插入通话记录" /> 
    6. 

  6. 	<cell   Name="CELL_DEFINEVAR"  Pos="3" Next="4" IVR_Name="变量" Note="定义变量节点" > 
    7. 

  7. 		<DefVar   VarType="1"  VarName="AgentNo" VarVal="0" /> 
    8. 

  8. 		<DefVar   VarType="1"  VarName="AgentExtNo" VarVal="0" /> 
    9. 

  9. 		<DefVar   VarType="1"  VarName="KeyGroup" VarVal="0" /> 
    10. 

  10. 		<DefVar   VarType="1"  VarName="GroupID" VarVal="0" /> 
    11. 

  11. 		<DefVar   VarType="1"  VarName="Key" VarVal="0" /> 
    12. 

  12. 		<DefVar   VarType="1"  VarName="BlackListVerify" VarVal="0" /> 
    13. 

  13. 		<DefVar   VarType="1"  VarName="HolidayVerify" VarVal="0" /> 
    14. 

  14. 	</cell>
    15. 

  15. 	<cell   Name="CELL_SQL"  Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=." SqlStr="select COUNT(*) FROM T_Call_Blacklist where F_TelPhone='%[CallerID]'" IsSaved="yes" SuccessPos="5" FailPos="5"  IVR_Name="数据库读写" Note="读取黑名单" /> 
    16. 

  16. 	<cell   Name="CELL_RECORDSET"  Pos="5" LPos="6" EPos="6" GPos="6" IVR_Name="数据集映射" Note="取黑名单结果" > 
    17. 

  17. 		<Map   Var="BlackListVerify" /> 
    18. 

  18. 	</cell>
    19. 

  19. 	<cell   Name="CELL_COMPARE"  Pos="6" Data1Type="2"  Data2Type="1"  Data3Type="1"  Data1="BlackListVerify" Data2="0" Data3="" VarType="1"  CompareType="2"  TruePos="7" FalsePos="8" IVR_Name="数据比较" Note="判断黑名单" /> 
    20. 

  20. 	<cell   Name="CELL_SQL"  Pos="7" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=." SqlStr="update T_Call_CallRecords set CallState=1,DealType=1,IsDeal=1 where CallId='%[CallID]'" IsSaved="no" SuccessPos="28" FailPos="28" IVR_Name="数据库读写" Note="黑名单通话记录" /> 
    21. 

  21. 	<cell   Name="CELL_SQL"  Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=." SqlStr="SELECT count(*) FROM T_Sys_WorkCalendar WHERE getdate() between F_DateId and DATEADD(dd,1,F_DateId) AND F_WorkingFlag=1 and
    22. 

  22. ( (Convert(varchar(20),getdate(),108)&lt;=Convert(varchar(20),'08:00:00',108) ) or (Convert(varchar(20),getdate(),108)&gt;=Convert(varchar(20),'11:50:00',108) AND Convert(varchar(20),getdate(),108)&lt;=Convert(varchar(20),'15:00:00',108)) or (Convert(varchar(20),getdate(),108)&gt;=Convert(varchar(20),'18:00:00',108)))
    23. 

  23. 	" IsSaved="yes" SuccessPos="9" FailPos="12" IVR_Name="数据库读写" Note="节假日查询" /> 
    24. 

  24. 	<cell   Name="CELL_RECORDSET"  Pos="9" LPos="10" EPos="10" GPos="10" IVR_Name="数据集映射" Note="取节假日结果" > 
    25. 

  25. 		<Map   Var="HolidayVerify" /> 
    26. 

  26. 	</cell>
    27. 

  27. 	<cell   Name="CELL_COMPARE"  Pos="10" Data1Type="2"  Data2Type="1"  Data3Type="1"  Data1="HolidayVerify" Data2="0" Data3="" VarType="1"  CompareType="2"  TruePos="700" FalsePos="12" IVR_Name="数据比较" Note="判断节假日" /> 
    28. 

  28. 	<cell   Name="CELL_AUDIODTMF"  Pos="11" PlayType="2"  ContentType="1"  Content="D:\midware-fs\ivrwav\holiday.wav" TTSNumMode="1"  TTSSpeed="50" TTSVolume="50" TTSEngine="0"  StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#"  KeyVar="" HangupPos="29" SuccessPos="28" FailPos="28" IVR_Name="放音收按键" Note="放节假日音" /> 
    29. 

  29. 	<cell   Name="CELL_AUDIODTMF"  Pos="12" PlayType="2"  ContentType="1"  Content="D:\midware-fs\ivrwav\welcome.wav" TTSNumMode="1"  TTSSpeed="50" TTSVolume="50" TTSEngine="0"  StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#"  KeyVar="" HangupPos="29" SuccessPos="15" FailPos="28" IVR_Name="放音收按键" Note="放欢迎词" />
    30. 

  30. 	<cell   Name="CELL_AUDIODTMF"  Pos="13" PlayType="1"  ContentType="2"  Content="按1拨打客服组，按2拨打咨询组，按3拨打投诉组" TTSNumMode="1"  TTSSpeed="50" TTSVolume="50" TTSEngine="0"  StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#"  KeyVar="KeyGroup" HangupPos="29" SuccessPos="14" FailPos="28" IVR_Name="放音收按键" Note="依据按键值拨打坐席组导航语音" /> 
    31. 

  31. 	<cell   Name="CELL_BRANCH"  Pos="14" Var="KeyGroup" DefaultPos="13" IVR_Name="分支节点" Note="根据按键值拨打坐席组导航语音-比较按键值" > 
    32. 

  32. 		<Branch   Pos="15" Value="1" /> 
    33. 

  33. 		<Branch   Pos="15" Value="2" /> 
    34. 

  34. 		<Branch   Pos="15" Value="3" /> 
    35. 

  35. 	</cell>
    36. 

  36. 	<cell   Name="CELL_SQL"  Pos="15" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=." SqlStr="select top 1 F_ZXZID from T_Sys_SeatGroup where F_ZXZCode='ZXZ'" IsSaved="yes" SuccessPos="16" FailPos="28" IVR_Name="数据库读写" Note="获取坐席组ID" />
    37. 

  37. 	<cell   Name="CELL_RECORDSET"  Pos="16" LPos="17" EPos="17" GPos="17" IVR_Name="数据集映射" Note="获取坐席组ID结果" > 
    38. 

  38. 		<Map   Var="GroupID" /> 
    39. 

  39. 	</cell>
    40. 

  40. 	<cell   Name="CELL_QUEUE"  Pos="17" Strategy="1"  VipLevelType="1"  VipLevel="0" GroupType="2"  Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo" NoAgentPos="18" NoFreePos="18" SuccessPos="22" HangupPos="29" IVR_Name="请求排队" Note="排队节点" /> 
    41. 

  41. 	<cell   Name="CELL_AUDIODTMF"  Pos="18" PlayType="1"  ContentType="1"  Content="D:\midware-fs\ivrwav\BusyWait.wav" TTSNumMode="1"  TTSSpeed="50" TTSVolume="50" TTSEngine="0"  StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#"  KeyVar="Key" HangupPos="29" SuccessPos="19" FailPos="28" IVR_Name="放音收按键" Note="坐席全忙放音" /> 
    42. 

  42. 	<cell   Name="CELL_BRANCH"  Pos="19" Var="Key" DefaultPos="18" IVR_Name="分支节点" Note="分支节点" > 
    43. 

  43. 		<Branch   Pos="20" Value="1" /> 
    44. 

  44. 		<Branch   Pos="24" Value="2" /> 
    45. 

  45. 	</cell>
    46. 

  46. 	<cell   Name="CELL_CONTINUEQUEUE"  Pos="20" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\midware-fs\ivrwav\Queue.wav" Timeout="60" TimeoutPos="18" SuccessPos="22" HangupPos="29" IVR_Name="继续排队" Note="继续排队节点" /> 
    47. 

  47. 	<cell   Name="CELL_CANCELQUEUE"  Pos="21" Reason="等烦了" Next="28" IVR_Name="取消排队" Note="放弃排队节点" /> 
    48. 

  48. 	<cell   Name="CELL_AUDIODTMF"  Pos="22" PlayType="2"  ContentType="2"  Content="`vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务" TTSNumMode="1"  TTSSpeed="50" TTSVolume="50" TTSEngine="0"  StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="2" FinishKey="#"  KeyVar="" HangupPos="29" SuccessPos="23" FailPos="28" IVR_Name="放音收按键" Note="播报工号" /> 
    49. 

  49. 	<cell   Name="CELL_TURNAGENT"  Pos="23" Exten="AgentExtNo" FailPos="21" SuccessPos="29" HangupPos="21" IVR_Name="转人工" Note="转坐席节点" /> 
    50. 

  50. 	<cell   Name="CELL_AUDIODTMF"  Pos="24" PlayType="2"  ContentType="1"  Content="D:\midware-fs\ivrwav\BeginTape.wav" TTSNumMode="1"  TTSSpeed="50" TTSVolume="50" TTSEngine="0"  StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#"  KeyVar="" HangupPos="29" SuccessPos="25" FailPos="28" IVR_Name="放音收按键" Note="留言开始放音" /> 
    51. 

  51. 	<cell   Name="CELL_LEAVEWORD"  Pos="25" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#"  Timeout="60" TimeoutPos="26" HangupPos="27" FinishPos="26" IVR_Name="留言" Note="留言节点" /> 
    52. 

  52. 	<cell   Name="CELL_AUDIODTMF"  Pos="26" PlayType="2"  ContentType="1"  Content="D:\midware-fs\ivrwav\OverTape.wav" TTSNumMode="1"  TTSSpeed="50" TTSVolume="50" TTSEngine="0"  StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#"  KeyVar="" HangupPos="27" SuccessPos="27" FailPos="27" IVR_Name="放音收按键" Note="留言结束放音" /> 
    53. 

  53. 	<cell   Name="CELL_SQL"  Pos="27" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=." SqlStr="INSERT INTO T_Call_LeaveRecord(F_Phone,F_LeaveTime,F_Status,F_RecFileUrl) VALUES('%[CallerID]',GETDATE(),0,'%[CallID]_%[CallerID]_%[StartTime].wav')" IsSaved="no" SuccessPos="28" FailPos="28" IVR_Name="数据库读写" Note="留言入库" /> 
    54. 

  54. 	<cell   Name="CELL_HANGUP"  Pos="28" Next="29" IVR_Name="挂机" Note="挂机节点" /> 
    55. 

  55. 	<cell   Name="CELL_END"  Pos="29" IVR_Name="结束" Note="结束节点" /> 
    56. 

  56. 

  57. 	<!--20180518 新增转值班电话，下班后转-->
    58. 

  58. 	<!--转值班电话开始-->
    59. 

  59. 	<cell Name="CELL_AUDIODTMF" Pos="700" PlayType="2" ContentType="1" Content="D:\midware-fs\ivrwav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"  TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="28" HangupPos="27" Note="转值班电话提示音" />
    60. 

  60. 	<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=." SqlStr="EXEC proc_HR_ZZBDH " IsSaved="yes" SuccessPos="702" FailPos="28" Note="获取值班电话" />
    61. 

  61. 	<cell Name="CELL_RECORDSET" Pos="702" LPos="703" EPos="703" GPos="703" Note="获取值班电话结果">
    62. 

  62. 		<Map Var="zbdh" />
    63. 

  63. 	</cell>
    64. 

  64. 	<cell Name="CELL_TRANSFEROUT" Pos="703" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="27" FailPos="28" Note="转值班电话" />
    65. 

  65. 	<!--转值班电话结束-->
    66. 

  66. </flow> 
    67. 

  67. </ivr> 
    68. 

  68.