调整报表

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/CallZuoXiController.cs

@@ -15,7 +15,7 @@ namespace CallCenterApi.Interface.Controllers.report
         //获取表头
         public ActionResult GetColumnList()
         {
-            String[] str = { "工号", "姓名", "接听次数", "呼出次数", "通话总时长", "在线时长", "置忙次数", "置忙时长" };
+            String[] str = { "工号", "姓名", "接听次数", "呼出次数", "通话总时长", "在线时长", "置忙次数", "置忙时长","满意量","不满意量","满意度" };
             return Success("获取坐席话务量统计表表头成功", str);
         }
         //获取数据
@@ -55,6 +55,9 @@ namespace CallCenterApi.Interface.Controllers.report
             DataColumn dc6 = new DataColumn("在线时长");
             DataColumn dc7 = new DataColumn("置忙次数");
             DataColumn dc8 = new DataColumn("置忙时长");
+            DataColumn dc9 = new DataColumn("满意量");
+            DataColumn dc10 = new DataColumn("不满意量");
+            DataColumn dc11 = new DataColumn("满意度");
 
             dtNew.Columns.Add(dc1);
             dtNew.Columns.Add(dc2);
@@ -64,9 +67,12 @@ namespace CallCenterApi.Interface.Controllers.report
             dtNew.Columns.Add(dc6);
             dtNew.Columns.Add(dc7);
             dtNew.Columns.Add(dc8);
+            dtNew.Columns.Add(dc9);
+            dtNew.Columns.Add(dc10);
+            dtNew.Columns.Add(dc11);
             #endregion
 
-            
+
             int CallInTotalData = 0;
             int CallOutTotalData = 0;
             int CallTotalSummaryTime = 0;
@@ -75,6 +81,9 @@ namespace CallCenterApi.Interface.Controllers.report
             int CallNoTotalData = 0;
             int CallNoTotalSummaryTime = 0;
             var userAccountList = new BLL.T_Sys_UserAccount().GetModelList("F_DeleteFlag=0 AND F_SeatRight=0");
+            int evtotal = 0;
+            int bmytotal = 0;
+            int mytotal = 0;
             #region 时间搜索
             string sql = ""; // 呼入
             string sqlzm = ""; // 置忙
@@ -94,7 +103,7 @@ namespace CallCenterApi.Interface.Controllers.report
             #endregion
 
             #region 根据条件获取所需数据
-            DataTable dt = DbHelperSQL.Query("select ISNULL(DATEDIFF(s,TalkStartTime,TalkEndTime),0) as TalkTotalTime,* from View_CallRecordList where  userid in (select F_UserId from T_Sys_UserAccount where F_DeleteFlag=0 AND F_SeatRight=0) and CallState=1" + sql).Tables[0];
+            DataTable dt = DbHelperSQL.Query("select ISNULL(DATEDIFF(s,TalkStartTime,TalkEndTime),0) as TalkTotalTime,isnull(MYD,0) as myds,* from View_CallRecordList where  userid in (select F_UserId from T_Sys_UserAccount where F_DeleteFlag=0 AND F_SeatRight=0) and CallState=1" + sql).Tables[0];
 
             DataTable dtno = DbHelperSQL.Query("select F_OptTime as TalkNoTotalTime,* from T_Sys_CallOptLogs where F_State=2 and F_OptBy in (select F_UserId from T_Sys_UserAccount where F_DeleteFlag=0 AND F_SeatRight=0)" + sqlzm).Tables[0];
 
@@ -121,6 +130,17 @@ namespace CallCenterApi.Interface.Controllers.report
                 //置忙时长
                 int CallNoTotalTime = dtno.AsEnumerable().Where(dr => dr.Field<int>("F_OptBy") == item.F_UserId).Sum(dri => dri.Field<int>("TalkNoTotalTime"));
                 CallNoTotalSummaryTime += CallNoTotalTime;
+                //评价量
+                int evcount= dt.AsEnumerable().Where(dr => dr.Field<int>("myds") >0).Count(dr => dr.Field<int>("userid") == item.F_UserId);
+                evtotal += evcount;
+                //满意量
+                int mycount = dt.AsEnumerable().Where(dr => dr.Field<int>("myds") > 0 && dr.Field<int>("myds") < 3).Count(dr => dr.Field<int>("userid") == item.F_UserId);
+                int bmycount = dt.AsEnumerable().Where(dr => dr.Field<int>("myds") == 3).Count(dr => dr.Field<int>("userid") == item.F_UserId);
+                mytotal += mycount;
+                bmytotal += bmycount;
+                decimal myd = 0;
+                if (evcount > 0)
+                    myd = (mycount / (decimal)evcount * 100);
                 #endregion
                 #region 数据提交到dt
                 DataRow drNew = dtNew.NewRow();
@@ -128,10 +148,13 @@ namespace CallCenterApi.Interface.Controllers.report
                 drNew["姓名"] = item.F_UserName;
                 drNew["接听次数"] = CallInNum;
                 drNew["呼出次数"] = CallOutNum;
-                drNew["通话总时长"] = DateTimeConvert.parseTimeSeconds(CallTotalTime, 1);
-                drNew["在线时长"] = DateTimeConvert.parseTimeSeconds(SummaryOnlineTime, 1);
+                drNew["通话总时长"] = DateTimeConvert.parseSecondsToHour(CallTotalTime, 0);
+                drNew["在线时长"] = DateTimeConvert.parseSecondsToHour(SummaryOnlineTime, 0);
                 drNew["置忙次数"] = CallNoNum;
-                drNew["置忙时长"] = DateTimeConvert.parseTimeSeconds(CallNoTotalTime, 1);
+                drNew["置忙时长"] = DateTimeConvert.parseSecondsToHour(CallNoTotalTime, 0);
+                drNew["满意量"] = mycount;
+                drNew["不满意量"] = bmycount;
+                drNew["满意度"] = Math.Round(myd, 2).ToString() + "%";
                 dtNew.Rows.Add(drNew);
                 #endregion
             }
@@ -142,10 +165,17 @@ namespace CallCenterApi.Interface.Controllers.report
             drtotal["姓名"] = "";
             drtotal["接听次数"] = CallInTotalData;
             drtotal["呼出次数"] = CallOutTotalData;
-            drtotal["通话总时长"] = DateTimeConvert.parseTimeSeconds(CallTotalSummaryTime, 1);
-            drtotal["在线时长"] = DateTimeConvert.parseTimeSeconds(SummaryOnlineTotalTime, 1);
+            drtotal["通话总时长"] = DateTimeConvert.parseSecondsToHour(CallTotalSummaryTime, 0);
+            drtotal["在线时长"] = DateTimeConvert.parseSecondsToHour(SummaryOnlineTotalTime, 0);
             drtotal["置忙次数"] = CallNoTotalData;
-            drtotal["置忙时长"] = DateTimeConvert.parseTimeSeconds(CallNoTotalSummaryTime, 1);
+            drtotal["置忙时长"] = DateTimeConvert.parseSecondsToHour(CallNoTotalSummaryTime, 0);
+
+            drtotal["满意量"] = mytotal;
+            drtotal["不满意量"] = bmytotal;
+            decimal myds = 0;
+            if (evtotal > 0)
+                myds = (mytotal / (decimal)evtotal * 100);
+            drtotal["满意度"] = Math.Round(myds, 2).ToString() + "%";
             dtNew.Rows.Add(drtotal);
             #endregion
             

codegit/CallCenterCommon/CallCenter.Utility/Time/DateTimeConvert.cs

@@ -200,6 +200,40 @@ namespace CallCenter.Utility
         }
 
         /// <summary>
+        /// 由秒数转为小时
+        /// </summary>
+        ///<param name="t">秒数</param>
+        ///<param name="type">0：转换后小数点后两位，1:转换后取整数</param>
+        /// <returns></returns>
+        public static string parseSecondsToHour(int t,int type)
+        {
+            string r = "";
+            int hour, minute, second;
+            if (t >= 3600)//时,
+            {
+                hour = Convert.ToInt16(t / 3600);
+                minute = Convert.ToInt16((t % 3600) / 60);
+                second = Convert.ToInt16(t % 3600 % 60);
+                if (type == 0)
+                    r = hour + ("小时") + minute + ("分") + second + ("秒");
+                else
+                    r = hour + ("小时") + minute + ("分");
+            }
+            else if (t >= 60)//分
+            {
+                minute = Convert.ToInt16(t / 60);
+                second = Convert.ToInt16(t % 60);
+                r = minute + ("分") + second + ("秒");
+            }
+            else
+            {
+                second = Convert.ToInt16(t);
+                r = second + ("秒");
+            }
+            return r;
+        }
+
+        /// <summary>
         /// 当前日期时间，转换为秒
         /// </summary>
         /// <returns>秒数</returns>