增加话务日志，调整外线号码

codegit/CallCenterApi/CallCenterApi.BLL/CallCenterApi.BLL.csproj

@@ -76,6 +76,7 @@
     <Compile Include="T_SMS_SendSMSTask.cs" />
     <Compile Include="T_SMS_SentSMS.cs" />
     <Compile Include="T_SMS_Template.cs" />
+    <Compile Include="T_Sys_CallOptLogs.cs" />
     <Compile Include="T_Sys_Department.cs" />
     <Compile Include="T_Sys_DictionaryBase.cs" />
     <Compile Include="T_Sys_DictionaryValue.cs" />

codegit/CallCenterApi/CallCenterApi.BLL/T_Sys_CallOptLogs.cs

@@ -0,0 +1,158 @@
+using System;
+using System.Collections.Generic;
+using System.Data;
+using System.Linq;
+using System.Text;
+using System.Threading.Tasks;
+
+namespace CallCenterApi.BLL
+{
+    /// <summary>
+	/// T_Sys_CallOptLogs
+	/// </summary>
+	public partial class T_Sys_CallOptLogs
+    {
+        private readonly CallCenterApi.DAL.T_Sys_CallOptLogs dal = new CallCenterApi.DAL.T_Sys_CallOptLogs();
+        public T_Sys_CallOptLogs()
+        { }
+        #region  BasicMethod
+        /// <summary>
+        /// 是否存在该记录
+        /// </summary>
+        public bool Exists(int F_Id)
+        {
+            return dal.Exists(F_Id);
+        }
+
+        /// <summary>
+        /// 增加一条数据
+        /// </summary>
+        public int Add(CallCenterApi.Model.T_Sys_CallOptLogs model)
+        {
+            return dal.Add(model);
+        }
+
+        /// <summary>
+        /// 更新一条数据
+        /// </summary>
+        public bool Update(CallCenterApi.Model.T_Sys_CallOptLogs model)
+        {
+            return dal.Update(model);
+        }
+
+        /// <summary>
+        /// 删除一条数据
+        /// </summary>
+        public bool Delete(int F_Id)
+        {
+
+            return dal.Delete(F_Id);
+        }
+        /// <summary>
+        /// 删除一条数据
+        /// </summary>
+        public bool DeleteList(string F_Idlist)
+        {
+            return dal.DeleteList(F_Idlist);
+        }
+
+        /// <summary>
+        /// 得到一个对象实体
+        /// </summary>
+        public CallCenterApi.Model.T_Sys_CallOptLogs GetModel(int F_Id)
+        {
+
+            return dal.GetModel(F_Id);
+        }
+
+        /// <summary>
+        /// 获得数据列表
+        /// </summary>
+        public DataSet GetList(string strWhere)
+        {
+            return dal.GetList(strWhere);
+        }
+        /// <summary>
+        /// 获得前几行数据
+        /// </summary>
+        public DataSet GetList(int Top, string strWhere, string filedOrder)
+        {
+            return dal.GetList(Top, strWhere, filedOrder);
+        }
+        /// <summary>
+        /// 获得数据列表
+        /// </summary>
+        public List<CallCenterApi.Model.T_Sys_CallOptLogs> GetModelList(string strWhere)
+        {
+            DataSet ds = dal.GetList(strWhere);
+            return DataTableToList(ds.Tables[0]);
+        }
+        /// <summary>
+        /// 获得数据列表
+        /// </summary>
+        public List<CallCenterApi.Model.T_Sys_CallOptLogs> DataTableToList(DataTable dt)
+        {
+            List<CallCenterApi.Model.T_Sys_CallOptLogs> modelList = new List<CallCenterApi.Model.T_Sys_CallOptLogs>();
+            int rowsCount = dt.Rows.Count;
+            if (rowsCount > 0)
+            {
+                CallCenterApi.Model.T_Sys_CallOptLogs model;
+                for (int n = 0; n < rowsCount; n++)
+                {
+                    model = dal.DataRowToModel(dt.Rows[n]);
+                    if (model != null)
+                    {
+                        modelList.Add(model);
+                    }
+                }
+            }
+            return modelList;
+        }
+
+        /// <summary>
+        /// 获得数据列表
+        /// </summary>
+        public DataSet GetAllList()
+        {
+            return GetList("");
+        }
+
+        /// <summary>
+        /// 分页获取数据列表
+        /// </summary>
+        public int GetRecordCount(string strWhere)
+        {
+            return dal.GetRecordCount(strWhere);
+        }
+        /// <summary>
+        /// 分页获取数据列表
+        /// </summary>
+        public DataSet GetListByPage(string strWhere, string orderby, int startIndex, int endIndex)
+        {
+            return dal.GetListByPage(strWhere, orderby, startIndex, endIndex);
+        }
+
+        #endregion  BasicMethod
+        #region  ExtensionMethod
+        /// <summary>
+        /// 添加操作日志
+        /// 参数：OptBy,OptName,type,fname,Descript
+        /// </summary>
+        public int AddCallLog(int iOptBy, string sOptName, string type, string fname, string sDescript,int state=0)
+        {
+            Model.T_Sys_CallOptLogs _model = new Model.T_Sys_CallOptLogs();
+
+            _model.F_OptBy = iOptBy;
+            _model.F_OptOn = DateTime.Now;
+            _model.F_OptName = sOptName;
+            _model.F_Descript = sDescript;
+            _model.F_Name = fname;
+            _model.F_Type = type;
+            _model.F_State = state;
+
+            return dal.Add(_model);
+        }
+        
+        #endregion  ExtensionMethod
+    }
+}

codegit/CallCenterApi/CallCenterApi.Common/DTRequest.cs

@@ -370,13 +370,21 @@ namespace CallCenterApi.Common
         /// <returns>当前页面客户端的IP</returns>
         public static string GetIP()
         {
-            string result = HttpContext.Current.Request.ServerVariables["REMOTE_ADDR"];
-            if (string.IsNullOrEmpty(result))
-                result = HttpContext.Current.Request.ServerVariables["HTTP_X_FORWARDED_FOR"];
-            if (string.IsNullOrEmpty(result))
+            string result = String.Empty;
+            result = HttpContext.Current.Request.ServerVariables["HTTP_X_FORWARDED_FOR"];
+            if (null == result || result == String.Empty)
+            {
+                result = HttpContext.Current.Request.ServerVariables["REMOTE_ADDR"];
+            }
+            if (null == result || result == String.Empty)
+            {
                 result = HttpContext.Current.Request.UserHostAddress;
-            if (string.IsNullOrEmpty(result) || !Utils.IsIP(result))
-                return "127.0.0.1";
+            }
+            result = result == "::1" ? "127.0.0.1" : result;
+            if (null == result || result == String.Empty || !Utils.IsIP(result))
+            {
+                return "0.0.0.0";
+            }
             return result;
         }
     }

codegit/CallCenterApi/CallCenterApi.DAL/CallCenterApi.DAL.csproj

@@ -76,6 +76,7 @@
     <Compile Include="T_SMS_SendSMSTask.cs" />
     <Compile Include="T_SMS_SentSMS.cs" />
     <Compile Include="T_SMS_Template.cs" />
+    <Compile Include="T_Sys_CallOptLogs.cs" />
     <Compile Include="T_Sys_Department.cs" />
     <Compile Include="T_Sys_DictionaryBase.cs" />
     <Compile Include="T_Sys_DictionaryValue.cs" />

codegit/CallCenterApi/CallCenterApi.DAL/T_Sys_CallOptLogs.cs

@@ -0,0 +1,330 @@
+using CallCenterApi.DB;
+using System;
+using System.Collections.Generic;
+using System.Data;
+using System.Data.SqlClient;
+using System.Linq;
+using System.Text;
+using System.Threading.Tasks;
+
+namespace CallCenterApi.DAL
+{
+    /// <summary>
+	/// 数据访问类:T_Sys_CallOptLogs
+	/// </summary>
+	public partial class T_Sys_CallOptLogs
+    {
+        public T_Sys_CallOptLogs()
+        { }
+        #region  BasicMethod
+        /// <summary>
+        /// 是否存在该记录
+        /// </summary>
+        public bool Exists(int F_Id)
+        {
+            StringBuilder strSql = new StringBuilder();
+            strSql.Append("select count(1) from T_Sys_CallOptLogs");
+            strSql.Append(" where F_Id=@F_Id");
+            SqlParameter[] parameters = {
+                    new SqlParameter("@F_Id", SqlDbType.Int,4)
+            };
+            parameters[0].Value = F_Id;
+
+            return DbHelperSQL.Exists(strSql.ToString(), parameters);
+        }
+
+
+        /// <summary>
+        /// 增加一条数据
+        /// </summary>
+        public int Add(CallCenterApi.Model.T_Sys_CallOptLogs model)
+        {
+            StringBuilder strSql = new StringBuilder();
+            strSql.Append("insert into T_Sys_CallOptLogs(");
+            strSql.Append("F_OptBy,F_OptOn,F_OptName,F_Type,F_Name,F_Descript,F_State,F_OptTime)");
+            strSql.Append(" values (");
+            strSql.Append("@F_OptBy,@F_OptOn,@F_OptName,@F_Type,@F_Name,@F_Descript,@F_State,@F_OptTime)");
+            strSql.Append(";select @@IDENTITY");
+            SqlParameter[] parameters = {
+                    new SqlParameter("@F_OptBy", SqlDbType.Int,4),
+                    new SqlParameter("@F_OptOn", SqlDbType.DateTime),
+                    new SqlParameter("@F_OptName", SqlDbType.NVarChar,50),
+                    new SqlParameter("@F_Type", SqlDbType.NVarChar,50),
+                    new SqlParameter("@F_Name", SqlDbType.NVarChar,50),
+                    new SqlParameter("@F_Descript", SqlDbType.NVarChar,2000),
+                    new SqlParameter("@F_State", SqlDbType.SmallInt,2),
+                    new SqlParameter("@F_OptTime", SqlDbType.Int,4)};
+            parameters[0].Value = model.F_OptBy;
+            parameters[1].Value = model.F_OptOn;
+            parameters[2].Value = model.F_OptName;
+            parameters[3].Value = model.F_Type;
+            parameters[4].Value = model.F_Name;
+            parameters[5].Value = model.F_Descript;
+            parameters[6].Value = model.F_State;
+            parameters[7].Value = model.F_OptTime;
+
+            object obj = DbHelperSQL.GetSingle(strSql.ToString(), parameters);
+            if (obj == null)
+            {
+                return 0;
+            }
+            else
+            {
+                return Convert.ToInt32(obj);
+            }
+        }
+        /// <summary>
+        /// 更新一条数据
+        /// </summary>
+        public bool Update(CallCenterApi.Model.T_Sys_CallOptLogs model)
+        {
+            StringBuilder strSql = new StringBuilder();
+            strSql.Append("update T_Sys_CallOptLogs set ");
+            strSql.Append("F_OptBy=@F_OptBy,");
+            strSql.Append("F_OptOn=@F_OptOn,");
+            strSql.Append("F_OptName=@F_OptName,");
+            strSql.Append("F_Type=@F_Type,");
+            strSql.Append("F_Name=@F_Name,");
+            strSql.Append("F_Descript=@F_Descript,");
+            strSql.Append("F_State=@F_State,");
+            strSql.Append("F_OptTime=@F_OptTime");
+            strSql.Append(" where F_Id=@F_Id");
+            SqlParameter[] parameters = {
+                    new SqlParameter("@F_OptBy", SqlDbType.Int,4),
+                    new SqlParameter("@F_OptOn", SqlDbType.DateTime),
+                    new SqlParameter("@F_OptName", SqlDbType.NVarChar,50),
+                    new SqlParameter("@F_Type", SqlDbType.NVarChar,50),
+                    new SqlParameter("@F_Name", SqlDbType.NVarChar,50),
+                    new SqlParameter("@F_Descript", SqlDbType.NVarChar,2000),
+                    new SqlParameter("@F_State", SqlDbType.SmallInt,2),
+                    new SqlParameter("@F_OptTime", SqlDbType.Int,4),
+                    new SqlParameter("@F_Id", SqlDbType.Int,4)};
+            parameters[0].Value = model.F_OptBy;
+            parameters[1].Value = model.F_OptOn;
+            parameters[2].Value = model.F_OptName;
+            parameters[3].Value = model.F_Type;
+            parameters[4].Value = model.F_Name;
+            parameters[5].Value = model.F_Descript;
+            parameters[6].Value = model.F_State;
+            parameters[7].Value = model.F_OptTime;
+            parameters[8].Value = model.F_Id;
+
+            int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
+            if (rows > 0)
+            {
+                return true;
+            }
+            else
+            {
+                return false;
+            }
+        }
+
+        /// <summary>
+        /// 删除一条数据
+        /// </summary>
+        public bool Delete(int F_Id)
+        {
+
+            StringBuilder strSql = new StringBuilder();
+            strSql.Append("delete from T_Sys_CallOptLogs ");
+            strSql.Append(" where F_Id=@F_Id");
+            SqlParameter[] parameters = {
+                    new SqlParameter("@F_Id", SqlDbType.Int,4)
+            };
+            parameters[0].Value = F_Id;
+
+            int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
+            if (rows > 0)
+            {
+                return true;
+            }
+            else
+            {
+                return false;
+            }
+        }
+        /// <summary>
+        /// 批量删除数据
+        /// </summary>
+        public bool DeleteList(string F_Idlist)
+        {
+            StringBuilder strSql = new StringBuilder();
+            strSql.Append("delete from T_Sys_CallOptLogs ");
+            strSql.Append(" where F_Id in (" + F_Idlist + ")  ");
+            int rows = DbHelperSQL.ExecuteSql(strSql.ToString());
+            if (rows > 0)
+            {
+                return true;
+            }
+            else
+            {
+                return false;
+            }
+        }
+
+
+        /// <summary>
+        /// 得到一个对象实体
+        /// </summary>
+        public CallCenterApi.Model.T_Sys_CallOptLogs GetModel(int F_Id)
+        {
+
+            StringBuilder strSql = new StringBuilder();
+            strSql.Append("select  top 1 F_Id,F_OptBy,F_OptOn,F_OptName,F_Type,F_Name,F_Descript,F_State,F_OptTime from T_Sys_CallOptLogs ");
+            strSql.Append(" where F_Id=@F_Id");
+            SqlParameter[] parameters = {
+                    new SqlParameter("@F_Id", SqlDbType.Int,4)
+            };
+            parameters[0].Value = F_Id;
+
+            CallCenterApi.Model.T_Sys_CallOptLogs model = new CallCenterApi.Model.T_Sys_CallOptLogs();
+            DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
+            if (ds.Tables[0].Rows.Count > 0)
+            {
+                return DataRowToModel(ds.Tables[0].Rows[0]);
+            }
+            else
+            {
+                return null;
+            }
+        }
+
+
+        /// <summary>
+        /// 得到一个对象实体
+        /// </summary>
+        public CallCenterApi.Model.T_Sys_CallOptLogs DataRowToModel(DataRow row)
+        {
+            CallCenterApi.Model.T_Sys_CallOptLogs model = new CallCenterApi.Model.T_Sys_CallOptLogs();
+            if (row != null)
+            {
+                if (row["F_Id"] != null && row["F_Id"].ToString() != "")
+                {
+                    model.F_Id = int.Parse(row["F_Id"].ToString());
+                }
+                if (row["F_OptBy"] != null && row["F_OptBy"].ToString() != "")
+                {
+                    model.F_OptBy = int.Parse(row["F_OptBy"].ToString());
+                }
+                if (row["F_OptOn"] != null && row["F_OptOn"].ToString() != "")
+                {
+                    model.F_OptOn = DateTime.Parse(row["F_OptOn"].ToString());
+                }
+                if (row["F_OptName"] != null)
+                {
+                    model.F_OptName = row["F_OptName"].ToString();
+                }
+                if (row["F_Type"] != null)
+                {
+                    model.F_Type = row["F_Type"].ToString();
+                }
+                if (row["F_Name"] != null)
+                {
+                    model.F_Name = row["F_Name"].ToString();
+                }
+                if (row["F_Descript"] != null)
+                {
+                    model.F_Descript = row["F_Descript"].ToString();
+                }
+                if (row["F_State"] != null && row["F_State"].ToString() != "")
+                {
+                    model.F_State = int.Parse(row["F_State"].ToString());
+                }
+                if (row["F_OptTime"] != null && row["F_OptTime"].ToString() != "")
+                {
+                    model.F_OptTime = int.Parse(row["F_OptTime"].ToString());
+                }
+            }
+            return model;
+        }
+
+        /// <summary>
+        /// 获得数据列表
+        /// </summary>
+        public DataSet GetList(string strWhere)
+        {
+            StringBuilder strSql = new StringBuilder();
+            strSql.Append("select F_Id,F_OptBy,F_OptOn,F_OptName,F_Type,F_Name,F_Descript,F_State,F_OptTime ");
+            strSql.Append(" FROM T_Sys_CallOptLogs ");
+            if (strWhere.Trim() != "")
+            {
+                strSql.Append(" where " + strWhere);
+            }
+            return DbHelperSQL.Query(strSql.ToString());
+        }
+
+        /// <summary>
+        /// 获得前几行数据
+        /// </summary>
+        public DataSet GetList(int Top, string strWhere, string filedOrder)
+        {
+            StringBuilder strSql = new StringBuilder();
+            strSql.Append("select ");
+            if (Top > 0)
+            {
+                strSql.Append(" top " + Top.ToString());
+            }
+            strSql.Append(" F_Id,F_OptBy,F_OptOn,F_OptName,F_Type,F_Name,F_Descript,F_State,F_OptTime ");
+            strSql.Append(" FROM T_Sys_CallOptLogs ");
+            if (strWhere.Trim() != "")
+            {
+                strSql.Append(" where " + strWhere);
+            }
+            strSql.Append(" order by " + filedOrder);
+            return DbHelperSQL.Query(strSql.ToString());
+        }
+
+        /// <summary>
+        /// 获取记录总数
+        /// </summary>
+        public int GetRecordCount(string strWhere)
+        {
+            StringBuilder strSql = new StringBuilder();
+            strSql.Append("select count(1) FROM T_Sys_CallOptLogs ");
+            if (strWhere.Trim() != "")
+            {
+                strSql.Append(" where " + strWhere);
+            }
+            object obj = DbHelperSQL.GetSingle(strSql.ToString());
+            if (obj == null)
+            {
+                return 0;
+            }
+            else
+            {
+                return Convert.ToInt32(obj);
+            }
+        }
+        /// <summary>
+        /// 分页获取数据列表
+        /// </summary>
+        public DataSet GetListByPage(string strWhere, string orderby, int startIndex, int endIndex)
+        {
+            StringBuilder strSql = new StringBuilder();
+            strSql.Append("SELECT * FROM ( ");
+            strSql.Append(" SELECT ROW_NUMBER() OVER (");
+            if (!string.IsNullOrEmpty(orderby.Trim()))
+            {
+                strSql.Append("order by T." + orderby);
+            }
+            else
+            {
+                strSql.Append("order by T.F_Id desc");
+            }
+            strSql.Append(")AS Row, T.*  from T_Sys_CallOptLogs T ");
+            if (!string.IsNullOrEmpty(strWhere.Trim()))
+            {
+                strSql.Append(" WHERE " + strWhere);
+            }
+            strSql.Append(" ) TT");
+            strSql.AppendFormat(" WHERE TT.Row between {0} and {1}", startIndex, endIndex);
+            return DbHelperSQL.Query(strSql.ToString());
+        }
+        
+        #endregion  BasicMethod
+        #region  ExtensionMethod
+
+        #endregion  ExtensionMethod
+    }
+}

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/CallCenterApi.Interface.csproj

@@ -193,6 +193,7 @@
     <Compile Include="Controllers\quality\QCManageController.cs" />
     <Compile Include="Controllers\report\BusinessController.cs" />
     <Compile Include="Controllers\report\CallInController.cs" />
+    <Compile Include="Controllers\report\CallManageController.cs" />
     <Compile Include="Controllers\report\DaysTalkTimeController.cs" />
     <Compile Include="Controllers\report\GDLXSJController.cs" />
     <Compile Include="Controllers\report\GDLXYQController.cs" />
@@ -307,6 +308,7 @@
     <Folder Include="Views\Callblack\" />
     <Folder Include="Views\CallIn\" />
     <Folder Include="Views\Callleave\" />
+    <Folder Include="Views\CallManage\" />
     <Folder Include="Views\CallOutOpt\" />
     <Folder Include="Views\CallOutScreen\" />
     <Folder Include="Views\CallPlan\" />

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/UserAccountController.cs

@@ -220,11 +220,8 @@ namespace CallCenterApi.Interface.Controllers
                 userAccountModel.F_DeleteFlag = 0;
                 if (input.HjType != null)
                     userAccountModel.F_HJType = input.HjType;
-                if (input.IsSeat)
-                {
-                    if (input.WXNo != null)
-                        userAccountModel.F_WXNo = input.WXNo.Trim();
-                }
+                if (input.WXNo != null)
+                    userAccountModel.F_WXNo = input.WXNo.Trim();
                 //if (input.SeartGroupID != 0)
                 if (input.GroupId != 0)
                 {

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/CallManageController.cs

@@ -0,0 +1,259 @@
+using CallCenter.Utility;
+using CallCenterApi.Common;
+using CallCenterApi.DB;
+using CallCenterApi.Interface.Controllers.Base;
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Web;
+using System.Web.Mvc;
+
+namespace CallCenterApi.Interface.Controllers.report
+{
+    public class CallManageController : BaseController
+    {
+        public static int validDays = 30; //过期时间(分钟)
+       
+        /// <summary>
+        /// 话务量实时数据统计
+        /// </summary>
+        /// <param name="callState">是否接通，为空表示所有来电，1表示接通来电</param>
+        /// <returns></returns>
+        public ActionResult GetCallCount()
+        {
+            ActionResult res = NoToken("未知错误，请重新登录");
+            string daystr = DateTime.Now.ToShortDateString();
+            //callState=1表示接通量，为空表示来电量
+            int[] hours = { 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23 };
+            int[] callincounts = new int[24];
+            int[] callConnCounts = new int[24];
+
+            for (int i = 0; i < 24; i++)
+            {
+                DateTime beginTime = Convert.ToDateTime(daystr + " " + i + ":00:00");
+                //来电量
+                string callinsql = "select count(*) from T_Call_CallRecords where 1=1 and begintime >='" + beginTime.ToString() + "' and  beginTime<'" + beginTime.AddHours(1) + "'";
+                int callinCount = int.Parse(DbHelperSQL.GetSingle(callinsql).ToString());
+                
+                callincounts[i] = callinCount;
+                //接通量
+                string callconnsql = "select count(*) from T_Call_CallRecords where 1=1 and begintime >='" + beginTime.ToString() + "' and  beginTime<'" + beginTime.AddHours(1) + "' and callstate=1";
+                int connCount = int.Parse(DbHelperSQL.GetSingle(callconnsql).ToString());
+                callConnCounts[i] = connCount;
+            }
+            var obj = new
+            {
+                hour = hours,
+                callin = callincounts,
+                callconn = callConnCounts,
+            };
+            res = Success("获取成功", obj);
+            return res;
+        }
+        /// <summary>
+        /// 话务量总体统计
+        /// </summary>
+        /// <returns></returns>
+        public ActionResult GetCallTotal()
+        {
+            ActionResult res = NoToken("未知错误，请重新登录");
+            DateTime beginday = new DateTime(DateTime.Now.Year, DateTime.Now.Month, DateTime.Now.Day);
+            //每日来话量
+            //int DayCallIn = 0;
+            //接通量
+            //int DayCallInConnect = 0;
+            //接通率
+            string CallInConnectRate = "0";
+            int DayCallIn = int.Parse(DbHelperSQL.GetSingle("select count(*) from T_Call_CallRecords where 1=1 and calltype=1 and begintime>='" + beginday.ToShortDateString() + " 00:00:00' and begintime<='" + beginday.ToShortDateString() + " 23:59:59' ").ToString());
+            int DayCallInConnect = int.Parse(DbHelperSQL.GetSingle("select count(*) from T_Call_CallRecords where 1=1 and calltype=1 and callstate=1 and begintime>='" + beginday.ToShortDateString() + " 00:00:00' and begintime<='" + beginday.ToShortDateString() + " 23:59:59' ").ToString());
+            if (DayCallIn != 0)
+            {
+                CallInConnectRate = ((double)DayCallInConnect / DayCallIn * 100).ToString();
+            }
+            //平均通话时长统计
+            double avgTalkTime = 0;
+            string avgtime = DB.DbHelperSQL.Query("select AVG(TalkLongTime) as avgTalkLongTime from T_Call_CallRecords where 1=1 and begintime >='" + beginday.ToShortDateString() + " 00:00:00' and  beginTime<'" + beginday.AddDays(1).ToString() + "'").Tables[0].Rows[0][0].ToString();
+            if (!string.IsNullOrEmpty(avgtime))
+            {
+                avgTalkTime = double.Parse(avgtime);
+            }
+            var obj = new
+            {
+                daycallin = DayCallIn,
+                daycallconn = DayCallInConnect,
+                daycallrate = CallInConnectRate,
+                avgtime = avgTalkTime
+            };
+            res = Success("获取成功", obj);
+            return res;
+        }
+        /// <summary>
+        /// 坐席闲忙比例
+        /// </summary>
+        /// <returns></returns>
+        public ActionResult FreeBusyRate()
+        {
+            ActionResult res = NoToken("未知错误，请重新登录");
+            int[] hours = { 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23 };
+            //1: 登陆中、2:空闲、3:通话中、4:话后处理、5:小休、6:被请求
+            string[] states = new string[] { "空闲", "通话中", "小休" };
+            int[] state = new int[3] { 2, 3, 5 };
+            int[] freecounts = new int[24];
+            int[] callingcounts = new int[24];
+            int[] restcounts = new int[24];
+            double[] freerate = new double[24];
+            double[] callingrate = new double[24];
+            double[] restrate = new double[24];
+            string daystr = DateTime.Now.ToShortDateString();
+            foreach (var item in state)
+            {
+                for (int i = 0; i < 24; i++)
+                {
+                    int fcount = 0;
+                    int icount = 0;
+                    int rcount = 0;
+                    DateTime beginTime = Convert.ToDateTime(daystr + " " + i + ":00:00");
+                    int drstate = int.Parse(DbHelperSQL.GetSingle("select count(*) from rep_agent_state where OccurTime>='" + beginTime.ToString() + "' and OccurTime<'" + beginTime.AddHours(1).ToString() + "' and State=" + item).ToString());
+                    if (item == 2)
+                    {
+                        fcount = drstate;
+                    }
+                    freecounts[i] = fcount;
+                    if (item == 3)
+                    {
+                        icount = drstate;
+                    }
+                    callingcounts[i] = icount;
+                    if (item == 5)
+                    {
+                        rcount = drstate;
+                    }
+                    restcounts[i] = rcount;
+                }
+            }
+            for (int k = 0; k < 24; k++)
+            {
+                int[] total = new int[24];
+                total[k] = freecounts[k] + callingcounts[k] + restcounts[k];
+                freerate[k] = 0;
+                callingrate[k] = 0;
+                restrate[k] = 0;
+                if (total[k] > 0)
+                {
+                    freerate[k] = freecounts[k] / total[k] * 100;
+                    callingrate[k] = callingcounts[k] / total[k] * 100;
+                    restrate[k] = restcounts[k] / total[k] * 100;
+                }
+            }
+            var obj = new
+            {
+                hour = hours,
+                callstate = states,
+                freerates = freerate,
+                callinrates = callingrate,
+                restrates = restrate
+            };
+            res = Success("获取成功", obj);
+            return res;
+        }
+        /// <summary>
+        /// 平均通话时长统计
+        /// </summary>
+        /// <returns></returns>
+        public ActionResult GetCallTime()
+        {
+            ActionResult res = NoToken("未知错误，请重新登录");
+            int[] hours = { 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23 };
+            double[] callavgtime = new double[24];
+            int userAccountList = int.Parse(DbHelperSQL.GetSingle("select count(*) from T_Sys_UserAccount where 1=1 and F_SeatFlag=1 and F_DeleteFlag=0").ToString());
+            string daystr = DateTime.Now.ToShortDateString();
+
+            for (int i = 0; i < 24; i++)
+            {
+                double avgTime = 0;
+                DateTime beginTime = Convert.ToDateTime(daystr + " " + i.ToString().PadLeft(2, '0') + ":00:00");
+                string sql = "select count(*) from T_Call_CallRecords where 1=1 and begintime >='" + beginTime.ToString() + "' and  beginTime<'" + beginTime.AddHours(1).ToString() + "' ";
+                int Count = int.Parse(DbHelperSQL.GetSingle(sql).ToString());
+                if (userAccountList > 0)
+                {
+                    avgTime = double.Parse((Count / userAccountList).ToString());
+                }
+                callavgtime[i] = avgTime;
+            }
+            var obj = new
+            {
+                avgtime = callavgtime
+            };
+            res = Success("获取成功", obj);
+            return res;
+        }
+        /// <summary>
+        /// 呼入接通/未接通量统计（没有挂断量）
+        /// </summary>
+        /// <returns></returns>
+        public ActionResult GetCallState()
+        {
+            ActionResult res = NoToken("未知错误，请重新登录");
+            string daystr = DateTime.Now.ToShortDateString();
+            string[] callstate = { "接通量", "未接量" };
+            int[] hours = { 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23 };
+            int[] callConncounts = new int[24];
+            int[] callUnConnCounts = new int[24];
+            //callState=1表示接通量
+            for (int i = 0; i < 24; i++)
+            {
+                DateTime beginTime = Convert.ToDateTime(daystr + " " + i + ":00:00");
+                string sqlConn = "select count(*) from T_Call_CallRecords where 1=1 and begintime >='" + beginTime.ToString() + "' and  beginTime<'" + beginTime.AddHours(1) + "' and callstate=1";
+                int callconncount = int.Parse(DbHelperSQL.GetSingle(sqlConn).ToString());
+                callConncounts[i] = callconncount;
+                string sqlUnConn = "select count(*) from T_Call_CallRecords where 1=1 and begintime >='" + beginTime.ToString() + "' and  beginTime<'" + beginTime.AddHours(1) + "' and callstate=0";
+                int callunconncount = int.Parse(DbHelperSQL.GetSingle(sqlUnConn).ToString());
+                callUnConnCounts[i] = callunconncount;
+            }
+            var obj = new
+            {
+                callstates = callstate,
+                hour = hours,
+                callconn = callConncounts,
+                callunconn = callUnConnCounts
+            };
+            res = Success("获取成功", obj);
+            return res;
+        }
+        /// <summary>
+        /// 获取坐席人数
+        /// </summary>
+        /// <returns></returns>
+        public ActionResult GetSeatCount()
+        {
+            ActionResult res = NoToken("未知错误，请重新登录");
+            int SeatCount = 0;
+            if (string.IsNullOrEmpty("SeatCount"))
+            {
+                return null;
+            }
+            object SeatCounts = CacheHelper.Get("SeatCount");
+
+            if (SeatCounts != null)
+            {
+                int.TryParse(SeatCounts.ToString(), out SeatCount);
+            }
+            var obj = new
+            {
+                seatcount = SeatCount
+            };
+            res = Success("获取成功", obj);
+            return res;
+        }
+
+        //保存 坐席人数
+        private ActionResult InsertSeatingCount()
+        {
+            string str = "";
+            string SeatCounts = RequestString.GetQueryString("SeatCounts");
+            CacheHelper.Remove("SeatCounts");
+            CacheHelper.Insert("SeatCounts", SeatCounts, validDays);
+            return Content(str);
+        }
+    }
+}

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/tel/CallInScreenController.cs

@@ -938,5 +938,100 @@ namespace CallCenterApi.Interface.Controllers.tel
             }
             return res;
         }
+
+        #region 话务日志
+        BLL.T_Sys_CallOptLogs bll = new BLL.T_Sys_CallOptLogs();
+        /// <summary>
+        /// 话务日志
+        /// </summary>
+        /// <returns></returns>
+        public ActionResult AddCallLogs(string telno, string Status, bool becallcome, string hjbh)
+        {
+            ActionResult res = NoToken("未知错误，请重新登录");
+            if (Request.IsAuthenticated)
+            {
+                int userId = CurrentUser.UserData.F_UserId;
+                string userCode = CurrentUser.UserData.F_UserCode;
+                
+                #region 日志描述
+                string des = "来电号码为：" + telno + ";";
+                des += "状态为：" + Status.Replace("0", "振铃").Replace("1", "摘机").Replace("2", "挂机") + "，";
+                des += "bool:" + (becallcome ? "来电" : "去电") + ";";
+                des += "坐席工号：" + userCode + "，";
+                des += "呼叫编号：" + hjbh;
+                #endregion
+                try
+                {
+                    int r = bll.AddCallLog(userId, userCode, DTRequest.GetIP(), "状态改变事件已经触发", des, 0);
+                    if (r > 0)
+                        res = Success("状态改变事件记录日志成功");
+                    else
+                        res = Error("日志记录失败");
+                }
+                catch (Exception ex)
+                {
+                    res = Error("来电弹屏事件异常：" + ex.Message);
+                }
+            }
+            return res;
+        }
+        /// <summary>
+        /// 置忙日志
+        /// </summary>
+        public ActionResult AddTelBusyDelgate()
+        {
+            ActionResult res = NoToken("未知错误，请重新登录");
+            if (Request.IsAuthenticated)
+            {
+                string userCode = CurrentUser.UserData.F_UserCode;
+                int userId = CurrentUser.UserData.F_UserId;
+                try
+                {
+                    int r=bll.AddCallLog(userId, userCode, DTRequest.GetIP(), "置忙", "", 1);
+                    if (r > 0)
+                        res = Success("置忙日志记录成功", r);
+                    else
+                        res = Error("日志记录失败");
+                }
+                catch (Exception ex)
+                {
+                    res = Error("置忙异常：" + ex.Message);
+                }
+            }
+            return res;
+        }
+        /// <summary>
+        /// 示闲日志
+        /// </summary>
+        public ActionResult UpdateTelFreeDelgate(string calllogid)
+        {
+            ActionResult res = NoToken("未知错误，请重新登录");
+            if (Request.IsAuthenticated)
+            {
+                try
+                {
+                    if (calllogid != "")
+                    {
+                        //获取原实体对象
+                        Model.T_Sys_CallOptLogs model = bll.GetModel(Convert.ToInt32(calllogid));
+                        model.F_Descript = "置忙结束转化为示闲";
+                        model.F_State = 2;
+                        TimeSpan span = DateTime.Now - DateTime.Parse(model.F_OptOn.ToString());
+                        model.F_OptTime = Convert.ToInt32(span.TotalSeconds);
+                        bool r = bll.Update(model);
+                        if (r)
+                            res = Success("状态改变事件记录日志成功");
+                        else
+                            res = Error("日志记录失败");
+                    }
+                }
+                catch (Exception ex)
+                {
+                    res = Error("示闲异常：" + ex.Message);
+                }
+            }
+            return res;
+        }
+        #endregion
     }
 }

codegit/CallCenterApi/CallCenterApi.Model/CallCenterApi.Model.csproj

@@ -81,6 +81,7 @@
     <Compile Include="T_SMS_SendSMSTask.cs" />
     <Compile Include="T_SMS_SentSMS.cs" />
     <Compile Include="T_SMS_Template.cs" />
+    <Compile Include="T_Sys_CallOptLogs.cs" />
     <Compile Include="T_Sys_Department.cs" />
     <Compile Include="T_Sys_DictionaryBase.cs" />
     <Compile Include="T_Sys_DictionaryValue.cs" />

codegit/CallCenterApi/CallCenterApi.Model/T_Sys_CallOptLogs.cs

@@ -0,0 +1,101 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Text;
+using System.Threading.Tasks;
+
+namespace CallCenterApi.Model
+{
+    /// <summary>
+	/// T_Sys_CallOptLogs:话务日志(属性说明自动提取数据库字段的描述信息)
+	/// </summary>
+	[Serializable]
+    public partial class T_Sys_CallOptLogs
+    {
+        public T_Sys_CallOptLogs()
+        { }
+        #region Model
+        private int _f_id;
+        private int? _f_optby;
+        private DateTime? _f_opton;
+        private string _f_optname;
+        private string _f_type;
+        private string _f_name;
+        private string _f_descript;
+        private int? _f_state;
+        private int? _f_opttime;
+        /// <summary>
+        /// 
+        /// </summary>
+        public int F_Id
+        {
+            set { _f_id = value; }
+            get { return _f_id; }
+        }
+        /// <summary>
+        /// 
+        /// </summary>
+        public int? F_OptBy
+        {
+            set { _f_optby = value; }
+            get { return _f_optby; }
+        }
+        /// <summary>
+        /// 
+        /// </summary>
+        public DateTime? F_OptOn
+        {
+            set { _f_opton = value; }
+            get { return _f_opton; }
+        }
+        /// <summary>
+        /// 
+        /// </summary>
+        public string F_OptName
+        {
+            set { _f_optname = value; }
+            get { return _f_optname; }
+        }
+        /// <summary>
+        /// 
+        /// </summary>
+        public string F_Type
+        {
+            set { _f_type = value; }
+            get { return _f_type; }
+        }
+        /// <summary>
+        /// 
+        /// </summary>
+        public string F_Name
+        {
+            set { _f_name = value; }
+            get { return _f_name; }
+        }
+        /// <summary>
+        /// 
+        /// </summary>
+        public string F_Descript
+        {
+            set { _f_descript = value; }
+            get { return _f_descript; }
+        }
+        /// <summary>
+        /// 
+        /// </summary>
+        public int? F_State
+        {
+            set { _f_state = value; }
+            get { return _f_state; }
+        }
+        /// <summary>
+        /// 
+        /// </summary>
+        public int? F_OptTime
+        {
+            set { _f_opttime = value; }
+            get { return _f_opttime; }
+        }
+        #endregion Model
+    }
+}