报表调整

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/CallByMonthController.cs

             #endregion
             DataTable dtNew = new DataTable();
             #region 创建新表表头
+            //DataColumn dc1 = new DataColumn("呼叫方式", Type.GetType("System.String"));
+            //DataColumn dc2 = new DataColumn("总呼叫数量", Type.GetType("System.String"));
+            //DataColumn dc3 = new DataColumn("接通数量", Type.GetType("System.String"));
+            //DataColumn dc4 = new DataColumn("未接数量", Type.GetType("System.String"));
+            //DataColumn dc5 = new DataColumn("客户主动放弃呼叫数量", Type.GetType("System.String"));
+            //DataColumn dc6 = new DataColumn("接通率", Type.GetType("System.String"));
+            //DataColumn dc7 = new DataColumn("总通话时长", Type.GetType("System.String"));
+            //DataColumn dc8 = new DataColumn("平均通话时长", Type.GetType("System.String"));
+
             DataColumn dc1 = new DataColumn("呼叫方式", Type.GetType("System.String"));
             DataColumn dc2 = new DataColumn("总呼叫数量", Type.GetType("System.String"));
             DataColumn dc3 = new DataColumn("接通数量", Type.GetType("System.String"));
             DataColumn dc4 = new DataColumn("未接数量", Type.GetType("System.String"));
-            DataColumn dc5 = new DataColumn("客户主动放弃呼叫数量", Type.GetType("System.String"));
-            DataColumn dc6 = new DataColumn("接通率", Type.GetType("System.String"));
-            DataColumn dc7 = new DataColumn("总通话时长", Type.GetType("System.String"));
-            DataColumn dc8 = new DataColumn("平均通话时长", Type.GetType("System.String"));
-
+            DataColumn dc5 = new DataColumn("主动挂断数量", Type.GetType("System.String"));
+            DataColumn dc6 = new DataColumn("特殊挂断数量", Type.GetType("System.String"));
+            DataColumn dc7 = new DataColumn("自助服务数量", Type.GetType("System.String"));
+            DataColumn dc8 = new DataColumn("排队等待数量", Type.GetType("System.String"));
+            DataColumn dc9 = new DataColumn("接通率", Type.GetType("System.String"));
+            DataColumn dc10 = new DataColumn("总通话时长", Type.GetType("System.String"));
+            DataColumn dc11 = new DataColumn("平均通话时长", Type.GetType("System.String"));
+            
             dtNew.Columns.Add(dc1);
             dtNew.Columns.Add(dc2);
             dtNew.Columns.Add(dc3);
             dtNew.Columns.Add(dc6);
             dtNew.Columns.Add(dc7);
             dtNew.Columns.Add(dc8);
+            dtNew.Columns.Add(dc9);
+            dtNew.Columns.Add(dc10);
+            dtNew.Columns.Add(dc11);
             #endregion
             try
             {
-                string sql = "SELECT CallState,BusinessType,TalkStartTime,TalkEndTime,CallType,WaitLongTime FROM  T_Call_CallRecords where BeginTime>='" + begintime + "'and BeginTime<='" + endtime + "'";
+                string sql = "SELECT CallState,BusinessType,TalkStartTime,TalkEndTime,CallType,WaitLongTime,dealtype FROM  T_Call_CallRecords where BeginTime>='" + begintime + "'and BeginTime<='" + endtime + "'";
                 DataTable table = DbHelperSQL.Query(sql).Tables[0];
                 
                 if (table.Rows.Count > 0)
                         talcount = rowstotal.Length;
                         //接通量
                         jtcount = table.Select("CallType=0 and CallState=1").Length;
-                        //主动放弃呼叫
-                        zdfqcount = table.Select("CallType=0 and CallState=0 and BusinessType is null").Length;
+                        ////主动放弃呼叫
+                        //zdfqcount = table.Select("CallType=0 and CallState=0 and BusinessType is null").Length;
+                        //主动挂断次数
+                        int srgdcount = table.Select(" calltype=0 and callstate=0 and dealtype=0 ").Count();
+                        //特殊挂断次数
+                        int blackcount = table.Select(" calltype=0 and callstate=0 and dealtype=1 ").Count();
+                        //自助服务次数
+                        int zjfwcount = table.Select(" calltype=0 and callstate=0 and dealtype=2 ").Count();
+                        //排队等待数量
+                        int waitcount = table.Select(" calltype=0 and callstate=0 and dealtype=3 ").Count();
+
                         //呼损数量
-                        hsqcount = talcount - jtcount - zdfqcount;
+                        hsqcount = table.Select(" calltype=0 and callstate=0 and dealtype=5 ").Count();
+                        //hsqcount = talcount - jtcount - zdfqcount;
 
                         drNew["呼叫方式"] = "呼入";
                         drNew["总呼叫数量"] = talcount;
                         drNew["接通数量"] = jtcount;
                         drNew["未接数量"] = hsqcount;
-                        drNew["客户主动放弃呼叫数量"] = zdfqcount;
-                        drNew["接通率"] = ((jtcount + zdfqcount) / decimal.Parse(talcount.ToString()) * 100).ToString("f") + "%";
+                        drNew["主动挂断数量"] = srgdcount;
+                        drNew["特殊挂断数量"] = blackcount;
+                        drNew["自助服务数量"] = zjfwcount;
+                        drNew["排队等待数量"] = waitcount;
+                        //drNew["客户主动放弃呼叫数量"] = zdfqcount;
+                        drNew["接通率"] = (jtcount / decimal.Parse((jtcount+ hsqcount).ToString()) * 100).ToString("f") + "%";
+                        //drNew["接通率"] = ((jtcount + zdfqcount) / decimal.Parse(talcount.ToString()) * 100).ToString("f") + "%";
+
 
-                        
                         if (rows.Length > 0)
                         {
                             TimeSpan dta = new TimeSpan();
                             drNew["总呼叫数量"] = rowstotal.Length;
                             drNew["接通数量"] = table.Select("CallType=1 and CallState=1").Length;
                             drNew["未接数量"] = table.Select("CallType=1 and CallState=0").Length;
-                            drNew["客户主动放弃呼叫数量"] = "/";
+                            drNew["主动挂断数量"] = "/";
+                            drNew["特殊挂断数量"] = "/";
+                            drNew["自助服务数量"] = "/";
+                            drNew["排队等待数量"] = "/";
+                            //drNew["客户主动放弃呼叫数量"] = "/";
                             drNew["接通率"] = ((jtcount) / decimal.Parse(talcount.ToString()) * 100).ToString("f") + "%";
 
                             rows = table.Select("CallType=1 and CallState=1 and TalkStartTime is not null and TalkEndTime is not null and  TalkStartTime<TalkEndTime");