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T_Call_CallRecords.cs 47KB

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  1. using CallCenterApi.DB;
  2. using System;
  3. using System.Collections.Generic;
  4. using System.Data;
  5. using System.Data.SqlClient;
  6. using System.Linq;
  7. using System.Text;
  8. using System.Threading.Tasks;
  9. namespace CallCenterApi.DAL
  10. {
  11. /// <summary>
  12. /// 数据访问类:T_Call_CallRecords
  13. /// </summary>
  14. public partial class T_Call_CallRecords
  15. {
  16. public T_Call_CallRecords()
  17. { }
  18. #region BasicMethod
  19. /// <summary>
  20. /// 得到最大ID
  21. /// </summary>
  22. public int GetMaxId()
  23. {
  24. return DbHelperSQL.GetMaxID("CallRecordsId", "T_Call_CallRecords");
  25. }
  26. /// <summary>
  27. /// 是否存在该记录
  28. /// </summary>
  29. public bool Exists(int CallRecordsId)
  30. {
  31. StringBuilder strSql = new StringBuilder();
  32. strSql.Append("select count(1) from T_Call_CallRecords");
  33. strSql.Append(" where CallRecordsId=@CallRecordsId");
  34. SqlParameter[] parameters = {
  35. new SqlParameter("@CallRecordsId", SqlDbType.Int,4)
  36. };
  37. parameters[0].Value = CallRecordsId;
  38. return DbHelperSQL.Exists(strSql.ToString(), parameters);
  39. }
  40. /// <summary>
  41. /// 增加一条数据
  42. /// </summary>
  43. public int Add(CallCenterApi.Model.T_Call_CallRecords model)
  44. {
  45. StringBuilder strSql = new StringBuilder();
  46. strSql.Append("insert into T_Call_CallRecords(");
  47. strSql.Append("CallId,CallNumber,CusId,CusCode,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,RingStartTime,RingEndTime,TalkStartTime,TalkEndTime,EndTime,LongTime,IvrLongTime,RingLongTime,TalkLongTime,UserId,UserCode,UserName,ExtNumber,FilePath,IsExitWorkOrder,IsDeal,OperateType,OperateObject,OperateTime,Remark,MYD,BusinessType,Location,WaitStartTime,WaitEndTime,WaitLongTime,NoCallState,WorkTimesDiff,F_QCState,F_QCScore,F_QCRemark,F_QCUserId,F_QCUserName,F_QCTime,F_QCIsSelect,F_HJJGId,F_HJJGName,F_QCQuestion,F_QCAdvise,TaskType,TaskPhoneID,TaskID)");
  48. strSql.Append(" values (");
  49. strSql.Append("@CallId,@CallNumber,@CusId,@CusCode,@CallType,@CallState,@DealType,@BeginTime,@IvrStartTime,@IvrEndTime,@RingStartTime,@RingEndTime,@TalkStartTime,@TalkEndTime,@EndTime,@LongTime,@IvrLongTime,@RingLongTime,@TalkLongTime,@UserId,@UserCode,@UserName,@ExtNumber,@FilePath,@IsExitWorkOrder,@IsDeal,@OperateType,@OperateObject,@OperateTime,@Remark,@MYD,@BusinessType,@Location,@WaitStartTime,@WaitEndTime,@WaitLongTime,@NoCallState,@WorkTimesDiff,@F_QCState,@F_QCScore,@F_QCRemark,@F_QCUserId,@F_QCUserName,@F_QCTime,@F_QCIsSelect,@F_HJJGId,@F_HJJGName,@F_QCQuestion,@F_QCAdvise,@TaskType,@TaskPhoneID,@TaskID)");
  50. strSql.Append(";select @@IDENTITY");
  51. SqlParameter[] parameters = {
  52. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  53. new SqlParameter("@CallNumber", SqlDbType.VarChar,100),
  54. new SqlParameter("@CusId", SqlDbType.VarChar,50),
  55. new SqlParameter("@CusCode", SqlDbType.VarChar,50),
  56. new SqlParameter("@CallType", SqlDbType.Int,4),
  57. new SqlParameter("@CallState", SqlDbType.Int,4),
  58. new SqlParameter("@DealType", SqlDbType.Int,4),
  59. new SqlParameter("@BeginTime", SqlDbType.DateTime),
  60. new SqlParameter("@IvrStartTime", SqlDbType.DateTime),
  61. new SqlParameter("@IvrEndTime", SqlDbType.DateTime),
  62. new SqlParameter("@RingStartTime", SqlDbType.DateTime),
  63. new SqlParameter("@RingEndTime", SqlDbType.DateTime),
  64. new SqlParameter("@TalkStartTime", SqlDbType.DateTime),
  65. new SqlParameter("@TalkEndTime", SqlDbType.DateTime),
  66. new SqlParameter("@EndTime", SqlDbType.DateTime),
  67. new SqlParameter("@LongTime", SqlDbType.Int,4),
  68. new SqlParameter("@IvrLongTime", SqlDbType.Int,4),
  69. new SqlParameter("@RingLongTime", SqlDbType.Int,4),
  70. new SqlParameter("@TalkLongTime", SqlDbType.Int,4),
  71. new SqlParameter("@UserId", SqlDbType.Int,4),
  72. new SqlParameter("@UserCode", SqlDbType.VarChar,50),
  73. new SqlParameter("@UserName", SqlDbType.NVarChar,20),
  74. new SqlParameter("@ExtNumber", SqlDbType.VarChar,50),
  75. new SqlParameter("@FilePath", SqlDbType.VarChar,200),
  76. new SqlParameter("@IsExitWorkOrder", SqlDbType.Bit,1),
  77. new SqlParameter("@IsDeal", SqlDbType.Int,4),
  78. new SqlParameter("@OperateType", SqlDbType.Int,4),
  79. new SqlParameter("@OperateObject", SqlDbType.VarChar,20),
  80. new SqlParameter("@OperateTime", SqlDbType.DateTime),
  81. new SqlParameter("@Remark", SqlDbType.NVarChar,1000),
  82. new SqlParameter("@MYD", SqlDbType.Int,4),
  83. new SqlParameter("@BusinessType", SqlDbType.Int,4),
  84. new SqlParameter("@Location", SqlDbType.NVarChar,100),
  85. new SqlParameter("@WaitStartTime", SqlDbType.DateTime),
  86. new SqlParameter("@WaitEndTime", SqlDbType.DateTime),
  87. new SqlParameter("@WaitLongTime", SqlDbType.Int,4),
  88. new SqlParameter("@NoCallState", SqlDbType.Int,4),
  89. new SqlParameter("@WorkTimesDiff", SqlDbType.Int,4),
  90. new SqlParameter("@F_QCState", SqlDbType.SmallInt,2),
  91. new SqlParameter("@F_QCScore", SqlDbType.Decimal,9),
  92. new SqlParameter("@F_QCRemark", SqlDbType.Text),
  93. new SqlParameter("@F_QCUserId", SqlDbType.Int,4),
  94. new SqlParameter("@F_QCUserName", SqlDbType.NVarChar,50),
  95. new SqlParameter("@F_QCTime", SqlDbType.DateTime),
  96. new SqlParameter("@F_QCIsSelect", SqlDbType.SmallInt,2),
  97. new SqlParameter("@F_HJJGId", SqlDbType.Int,4),
  98. new SqlParameter("@F_HJJGName", SqlDbType.NVarChar,500),
  99. new SqlParameter("@F_QCQuestion", SqlDbType.NText),
  100. new SqlParameter("@F_QCAdvise", SqlDbType.NText),
  101. new SqlParameter("@TaskType", SqlDbType.NVarChar,10),
  102. new SqlParameter("@TaskPhoneID", SqlDbType.NVarChar,10),
  103. new SqlParameter("@TaskID", SqlDbType.NVarChar,32)};
  104. parameters[0].Value = model.CallId;
  105. parameters[1].Value = model.CallNumber;
  106. parameters[2].Value = model.CusId;
  107. parameters[3].Value = model.CusCode;
  108. parameters[4].Value = model.CallType;
  109. parameters[5].Value = model.CallState;
  110. parameters[6].Value = model.DealType;
  111. parameters[7].Value = model.BeginTime;
  112. parameters[8].Value = model.IvrStartTime;
  113. parameters[9].Value = model.IvrEndTime;
  114. parameters[10].Value = model.RingStartTime;
  115. parameters[11].Value = model.RingEndTime;
  116. parameters[12].Value = model.TalkStartTime;
  117. parameters[13].Value = model.TalkEndTime;
  118. parameters[14].Value = model.EndTime;
  119. parameters[15].Value = model.LongTime;
  120. parameters[16].Value = model.IvrLongTime;
  121. parameters[17].Value = model.RingLongTime;
  122. parameters[18].Value = model.TalkLongTime;
  123. parameters[19].Value = model.UserId;
  124. parameters[20].Value = model.UserCode;
  125. parameters[21].Value = model.UserName;
  126. parameters[22].Value = model.ExtNumber;
  127. parameters[23].Value = model.FilePath;
  128. parameters[24].Value = model.IsExitWorkOrder;
  129. parameters[25].Value = model.IsDeal;
  130. parameters[26].Value = model.OperateType;
  131. parameters[27].Value = model.OperateObject;
  132. parameters[28].Value = model.OperateTime;
  133. parameters[29].Value = model.Remark;
  134. parameters[30].Value = model.MYD;
  135. parameters[31].Value = model.BusinessType;
  136. parameters[32].Value = model.Location;
  137. parameters[33].Value = model.WaitStartTime;
  138. parameters[34].Value = model.WaitEndTime;
  139. parameters[35].Value = model.WaitLongTime;
  140. parameters[36].Value = model.NoCallState;
  141. parameters[37].Value = model.WorkTimesDiff;
  142. parameters[38].Value = model.F_QCState;
  143. parameters[39].Value = model.F_QCScore;
  144. parameters[40].Value = model.F_QCRemark;
  145. parameters[41].Value = model.F_QCUserId;
  146. parameters[42].Value = model.F_QCUserName;
  147. parameters[43].Value = model.F_QCTime;
  148. parameters[44].Value = model.F_QCIsSelect;
  149. parameters[45].Value = model.F_HJJGId;
  150. parameters[46].Value = model.F_HJJGName;
  151. parameters[47].Value = model.F_QCQuestion;
  152. parameters[48].Value = model.F_QCAdvise;
  153. parameters[49].Value = model.TaskType;
  154. parameters[50].Value = model.TaskPhoneID;
  155. parameters[51].Value = model.TaskID;
  156. object obj = DbHelperSQL.GetSingle(strSql.ToString(), parameters);
  157. if (obj == null)
  158. {
  159. return 0;
  160. }
  161. else
  162. {
  163. return Convert.ToInt32(obj);
  164. }
  165. }
  166. /// <summary>
  167. /// 更新一条数据
  168. /// </summary>
  169. public bool Update(CallCenterApi.Model.T_Call_CallRecords model)
  170. {
  171. StringBuilder strSql = new StringBuilder();
  172. strSql.Append("update T_Call_CallRecords set ");
  173. strSql.Append("CallId=@CallId,");
  174. strSql.Append("CallNumber=@CallNumber,");
  175. strSql.Append("CusId=@CusId,");
  176. strSql.Append("CusCode=@CusCode,");
  177. strSql.Append("CallType=@CallType,");
  178. strSql.Append("CallState=@CallState,");
  179. strSql.Append("DealType=@DealType,");
  180. strSql.Append("BeginTime=@BeginTime,");
  181. strSql.Append("IvrStartTime=@IvrStartTime,");
  182. strSql.Append("IvrEndTime=@IvrEndTime,");
  183. strSql.Append("RingStartTime=@RingStartTime,");
  184. strSql.Append("RingEndTime=@RingEndTime,");
  185. strSql.Append("TalkStartTime=@TalkStartTime,");
  186. strSql.Append("TalkEndTime=@TalkEndTime,");
  187. strSql.Append("EndTime=@EndTime,");
  188. strSql.Append("LongTime=@LongTime,");
  189. strSql.Append("IvrLongTime=@IvrLongTime,");
  190. strSql.Append("RingLongTime=@RingLongTime,");
  191. strSql.Append("TalkLongTime=@TalkLongTime,");
  192. strSql.Append("UserId=@UserId,");
  193. strSql.Append("UserCode=@UserCode,");
  194. strSql.Append("UserName=@UserName,");
  195. strSql.Append("ExtNumber=@ExtNumber,");
  196. strSql.Append("FilePath=@FilePath,");
  197. strSql.Append("IsExitWorkOrder=@IsExitWorkOrder,");
  198. strSql.Append("IsDeal=@IsDeal,");
  199. strSql.Append("OperateType=@OperateType,");
  200. strSql.Append("OperateObject=@OperateObject,");
  201. strSql.Append("OperateTime=@OperateTime,");
  202. strSql.Append("Remark=@Remark,");
  203. strSql.Append("MYD=@MYD,");
  204. strSql.Append("BusinessType=@BusinessType,");
  205. strSql.Append("Location=@Location,");
  206. strSql.Append("WaitStartTime=@WaitStartTime,");
  207. strSql.Append("WaitEndTime=@WaitEndTime,");
  208. strSql.Append("WaitLongTime=@WaitLongTime,");
  209. strSql.Append("NoCallState=@NoCallState,");
  210. strSql.Append("WorkTimesDiff=@WorkTimesDiff,");
  211. strSql.Append("F_QCState=@F_QCState,");
  212. strSql.Append("F_QCScore=@F_QCScore,");
  213. strSql.Append("F_QCRemark=@F_QCRemark,");
  214. strSql.Append("F_QCUserId=@F_QCUserId,");
  215. strSql.Append("F_QCUserName=@F_QCUserName,");
  216. strSql.Append("F_QCTime=@F_QCTime,");
  217. strSql.Append("F_QCIsSelect=@F_QCIsSelect,");
  218. strSql.Append("F_HJJGId=@F_HJJGId,");
  219. strSql.Append("F_HJJGName=@F_HJJGName,");
  220. strSql.Append("F_QCQuestion=@F_QCQuestion,");
  221. strSql.Append("F_QCAdvise=@F_QCAdvise,");
  222. strSql.Append("TaskType=@TaskType,");
  223. strSql.Append("TaskPhoneID=@TaskPhoneID,");
  224. strSql.Append("TaskID=@TaskID");
  225. strSql.Append(" where CallRecordsId=@CallRecordsId");
  226. SqlParameter[] parameters = {
  227. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  228. new SqlParameter("@CallNumber", SqlDbType.VarChar,100),
  229. new SqlParameter("@CusId", SqlDbType.VarChar,50),
  230. new SqlParameter("@CusCode", SqlDbType.VarChar,50),
  231. new SqlParameter("@CallType", SqlDbType.Int,4),
  232. new SqlParameter("@CallState", SqlDbType.Int,4),
  233. new SqlParameter("@DealType", SqlDbType.Int,4),
  234. new SqlParameter("@BeginTime", SqlDbType.DateTime),
  235. new SqlParameter("@IvrStartTime", SqlDbType.DateTime),
  236. new SqlParameter("@IvrEndTime", SqlDbType.DateTime),
  237. new SqlParameter("@RingStartTime", SqlDbType.DateTime),
  238. new SqlParameter("@RingEndTime", SqlDbType.DateTime),
  239. new SqlParameter("@TalkStartTime", SqlDbType.DateTime),
  240. new SqlParameter("@TalkEndTime", SqlDbType.DateTime),
  241. new SqlParameter("@EndTime", SqlDbType.DateTime),
  242. new SqlParameter("@LongTime", SqlDbType.Int,4),
  243. new SqlParameter("@IvrLongTime", SqlDbType.Int,4),
  244. new SqlParameter("@RingLongTime", SqlDbType.Int,4),
  245. new SqlParameter("@TalkLongTime", SqlDbType.Int,4),
  246. new SqlParameter("@UserId", SqlDbType.Int,4),
  247. new SqlParameter("@UserCode", SqlDbType.VarChar,50),
  248. new SqlParameter("@UserName", SqlDbType.NVarChar,20),
  249. new SqlParameter("@ExtNumber", SqlDbType.VarChar,50),
  250. new SqlParameter("@FilePath", SqlDbType.VarChar,200),
  251. new SqlParameter("@IsExitWorkOrder", SqlDbType.Bit,1),
  252. new SqlParameter("@IsDeal", SqlDbType.Int,4),
  253. new SqlParameter("@OperateType", SqlDbType.Int,4),
  254. new SqlParameter("@OperateObject", SqlDbType.VarChar,20),
  255. new SqlParameter("@OperateTime", SqlDbType.DateTime),
  256. new SqlParameter("@Remark", SqlDbType.NVarChar,1000),
  257. new SqlParameter("@MYD", SqlDbType.Int,4),
  258. new SqlParameter("@BusinessType", SqlDbType.Int,4),
  259. new SqlParameter("@Location", SqlDbType.NVarChar,100),
  260. new SqlParameter("@WaitStartTime", SqlDbType.DateTime),
  261. new SqlParameter("@WaitEndTime", SqlDbType.DateTime),
  262. new SqlParameter("@WaitLongTime", SqlDbType.Int,4),
  263. new SqlParameter("@NoCallState", SqlDbType.Int,4),
  264. new SqlParameter("@WorkTimesDiff", SqlDbType.Int,4),
  265. new SqlParameter("@F_QCState", SqlDbType.SmallInt,2),
  266. new SqlParameter("@F_QCScore", SqlDbType.Decimal,9),
  267. new SqlParameter("@F_QCRemark", SqlDbType.Text),
  268. new SqlParameter("@F_QCUserId", SqlDbType.Int,4),
  269. new SqlParameter("@F_QCUserName", SqlDbType.NVarChar,50),
  270. new SqlParameter("@F_QCTime", SqlDbType.DateTime),
  271. new SqlParameter("@F_QCIsSelect", SqlDbType.SmallInt,2),
  272. new SqlParameter("@F_HJJGId", SqlDbType.Int,4),
  273. new SqlParameter("@F_HJJGName", SqlDbType.NVarChar,500),
  274. new SqlParameter("@F_QCQuestion", SqlDbType.NText),
  275. new SqlParameter("@F_QCAdvise", SqlDbType.NText),
  276. new SqlParameter("@TaskType", SqlDbType.NVarChar,10),
  277. new SqlParameter("@TaskPhoneID", SqlDbType.NVarChar,10),
  278. new SqlParameter("@TaskID", SqlDbType.NVarChar,32),
  279. new SqlParameter("@CallRecordsId", SqlDbType.Int,4)};
  280. parameters[0].Value = model.CallId;
  281. parameters[1].Value = model.CallNumber;
  282. parameters[2].Value = model.CusId;
  283. parameters[3].Value = model.CusCode;
  284. parameters[4].Value = model.CallType;
  285. parameters[5].Value = model.CallState;
  286. parameters[6].Value = model.DealType;
  287. parameters[7].Value = model.BeginTime;
  288. parameters[8].Value = model.IvrStartTime;
  289. parameters[9].Value = model.IvrEndTime;
  290. parameters[10].Value = model.RingStartTime;
  291. parameters[11].Value = model.RingEndTime;
  292. parameters[12].Value = model.TalkStartTime;
  293. parameters[13].Value = model.TalkEndTime;
  294. parameters[14].Value = model.EndTime;
  295. parameters[15].Value = model.LongTime;
  296. parameters[16].Value = model.IvrLongTime;
  297. parameters[17].Value = model.RingLongTime;
  298. parameters[18].Value = model.TalkLongTime;
  299. parameters[19].Value = model.UserId;
  300. parameters[20].Value = model.UserCode;
  301. parameters[21].Value = model.UserName;
  302. parameters[22].Value = model.ExtNumber;
  303. parameters[23].Value = model.FilePath;
  304. parameters[24].Value = model.IsExitWorkOrder;
  305. parameters[25].Value = model.IsDeal;
  306. parameters[26].Value = model.OperateType;
  307. parameters[27].Value = model.OperateObject;
  308. parameters[28].Value = model.OperateTime;
  309. parameters[29].Value = model.Remark;
  310. parameters[30].Value = model.MYD;
  311. parameters[31].Value = model.BusinessType;
  312. parameters[32].Value = model.Location;
  313. parameters[33].Value = model.WaitStartTime;
  314. parameters[34].Value = model.WaitEndTime;
  315. parameters[35].Value = model.WaitLongTime;
  316. parameters[36].Value = model.NoCallState;
  317. parameters[37].Value = model.WorkTimesDiff;
  318. parameters[38].Value = model.F_QCState;
  319. parameters[39].Value = model.F_QCScore;
  320. parameters[40].Value = model.F_QCRemark;
  321. parameters[41].Value = model.F_QCUserId;
  322. parameters[42].Value = model.F_QCUserName;
  323. parameters[43].Value = model.F_QCTime;
  324. parameters[44].Value = model.F_QCIsSelect;
  325. parameters[45].Value = model.F_HJJGId;
  326. parameters[46].Value = model.F_HJJGName;
  327. parameters[47].Value = model.F_QCQuestion;
  328. parameters[48].Value = model.F_QCAdvise;
  329. parameters[49].Value = model.TaskType;
  330. parameters[50].Value = model.TaskPhoneID;
  331. parameters[51].Value = model.TaskID;
  332. parameters[52].Value = model.CallRecordsId;
  333. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  334. if (rows > 0)
  335. {
  336. return true;
  337. }
  338. else
  339. {
  340. return false;
  341. }
  342. }
  343. /// <summary>
  344. /// 删除一条数据
  345. /// </summary>
  346. public bool Delete(int CallRecordsId)
  347. {
  348. StringBuilder strSql = new StringBuilder();
  349. strSql.Append("delete from T_Call_CallRecords ");
  350. strSql.Append(" where CallRecordsId=@CallRecordsId");
  351. SqlParameter[] parameters = {
  352. new SqlParameter("@CallRecordsId", SqlDbType.Int,4)
  353. };
  354. parameters[0].Value = CallRecordsId;
  355. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  356. if (rows > 0)
  357. {
  358. return true;
  359. }
  360. else
  361. {
  362. return false;
  363. }
  364. }
  365. /// <summary>
  366. /// 批量删除数据
  367. /// </summary>
  368. public bool DeleteList(string CallRecordsIdlist)
  369. {
  370. StringBuilder strSql = new StringBuilder();
  371. strSql.Append("delete from T_Call_CallRecords ");
  372. strSql.Append(" where CallRecordsId in (" + CallRecordsIdlist + ") ");
  373. int rows = DbHelperSQL.ExecuteSql(strSql.ToString());
  374. if (rows > 0)
  375. {
  376. return true;
  377. }
  378. else
  379. {
  380. return false;
  381. }
  382. }
  383. /// <summary>
  384. /// 得到一个对象实体
  385. /// </summary>
  386. public Model.T_Call_CallRecords GetModel(int CallRecordsId)
  387. {
  388. StringBuilder strSql = new StringBuilder();
  389. strSql.Append("select top 1 * from T_Call_CallRecords ");
  390. strSql.Append(" where CallRecordsId=@CallRecordsId");
  391. SqlParameter[] parameters = {
  392. new SqlParameter("@CallRecordsId", SqlDbType.Int,4)
  393. };
  394. parameters[0].Value = CallRecordsId;
  395. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  396. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  397. if (ds.Tables[0].Rows.Count > 0)
  398. {
  399. return DataRowToModel(ds.Tables[0].Rows[0]);
  400. }
  401. else
  402. {
  403. return null;
  404. }
  405. }
  406. /// <summary>
  407. /// 得到一个对象实体
  408. /// </summary>
  409. public Model.T_Call_CallRecords DataRowToModel(DataRow row)
  410. {
  411. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  412. if (row != null)
  413. {
  414. if (row["CallId"] != null)
  415. {
  416. model.CallId = row["CallId"].ToString();
  417. }
  418. if (row["CallNumber"] != null)
  419. {
  420. model.CallNumber = row["CallNumber"].ToString();
  421. }
  422. if (row["CusId"] != null)
  423. {
  424. model.CusId = row["CusId"].ToString();
  425. }
  426. if (row["CusCode"] != null)
  427. {
  428. model.CusCode = row["CusCode"].ToString();
  429. }
  430. if (row["CallType"] != null && row["CallType"].ToString() != "")
  431. {
  432. model.CallType = int.Parse(row["CallType"].ToString());
  433. }
  434. if (row["CallState"] != null && row["CallState"].ToString() != "")
  435. {
  436. model.CallState = int.Parse(row["CallState"].ToString());
  437. }
  438. if (row["DealType"] != null && row["DealType"].ToString() != "")
  439. {
  440. model.DealType = int.Parse(row["DealType"].ToString());
  441. }
  442. if (row["BeginTime"] != null && row["BeginTime"].ToString() != "")
  443. {
  444. model.BeginTime = DateTime.Parse(row["BeginTime"].ToString());
  445. }
  446. if (row["IvrStartTime"] != null && row["IvrStartTime"].ToString() != "")
  447. {
  448. model.IvrStartTime = DateTime.Parse(row["IvrStartTime"].ToString());
  449. }
  450. if (row["IvrEndTime"] != null && row["IvrEndTime"].ToString() != "")
  451. {
  452. model.IvrEndTime = DateTime.Parse(row["IvrEndTime"].ToString());
  453. }
  454. if (row["RingStartTime"] != null && row["RingStartTime"].ToString() != "")
  455. {
  456. model.RingStartTime = DateTime.Parse(row["RingStartTime"].ToString());
  457. }
  458. if (row["RingEndTime"] != null && row["RingEndTime"].ToString() != "")
  459. {
  460. model.RingEndTime = DateTime.Parse(row["RingEndTime"].ToString());
  461. }
  462. if (row["TalkStartTime"] != null && row["TalkStartTime"].ToString() != "")
  463. {
  464. model.TalkStartTime = DateTime.Parse(row["TalkStartTime"].ToString());
  465. }
  466. if (row["TalkEndTime"] != null && row["TalkEndTime"].ToString() != "")
  467. {
  468. model.TalkEndTime = DateTime.Parse(row["TalkEndTime"].ToString());
  469. }
  470. if (row["EndTime"] != null && row["EndTime"].ToString() != "")
  471. {
  472. model.EndTime = DateTime.Parse(row["EndTime"].ToString());
  473. }
  474. if (row["LongTime"] != null && row["LongTime"].ToString() != "")
  475. {
  476. model.LongTime = int.Parse(row["LongTime"].ToString());
  477. }
  478. if (row["IvrLongTime"] != null && row["IvrLongTime"].ToString() != "")
  479. {
  480. model.IvrLongTime = int.Parse(row["IvrLongTime"].ToString());
  481. }
  482. if (row["RingLongTime"] != null && row["RingLongTime"].ToString() != "")
  483. {
  484. model.RingLongTime = int.Parse(row["RingLongTime"].ToString());
  485. }
  486. if (row["TalkLongTime"] != null && row["TalkLongTime"].ToString() != "")
  487. {
  488. model.TalkLongTime = int.Parse(row["TalkLongTime"].ToString());
  489. }
  490. if (row["UserId"] != null && row["UserId"].ToString() != "")
  491. {
  492. model.UserId = int.Parse(row["UserId"].ToString());
  493. }
  494. if (row["UserCode"] != null)
  495. {
  496. model.UserCode = row["UserCode"].ToString();
  497. }
  498. if (row["UserName"] != null)
  499. {
  500. model.UserName = row["UserName"].ToString();
  501. }
  502. if (row["ExtNumber"] != null)
  503. {
  504. model.ExtNumber = row["ExtNumber"].ToString();
  505. }
  506. if (row["FilePath"] != null)
  507. {
  508. model.FilePath = row["FilePath"].ToString();
  509. }
  510. if (row["IsExitWorkOrder"] != null && row["IsExitWorkOrder"].ToString() != "")
  511. {
  512. if ((row["IsExitWorkOrder"].ToString() == "1") || (row["IsExitWorkOrder"].ToString().ToLower() == "true"))
  513. {
  514. model.IsExitWorkOrder = true;
  515. }
  516. else
  517. {
  518. model.IsExitWorkOrder = false;
  519. }
  520. }
  521. if (row["IsDeal"] != null && row["IsDeal"].ToString() != "")
  522. {
  523. model.IsDeal = int.Parse(row["IsDeal"].ToString());
  524. }
  525. if (row["OperateType"] != null && row["OperateType"].ToString() != "")
  526. {
  527. model.OperateType = int.Parse(row["OperateType"].ToString());
  528. }
  529. if (row["OperateObject"] != null)
  530. {
  531. model.OperateObject = row["OperateObject"].ToString();
  532. }
  533. if (row["OperateTime"] != null && row["OperateTime"].ToString() != "")
  534. {
  535. model.OperateTime = DateTime.Parse(row["OperateTime"].ToString());
  536. }
  537. if (row["Remark"] != null)
  538. {
  539. model.Remark = row["Remark"].ToString();
  540. }
  541. if (row["MYD"] != null && row["MYD"].ToString() != "")
  542. {
  543. model.MYD = int.Parse(row["MYD"].ToString());
  544. }
  545. if (row["BusinessType"] != null && row["BusinessType"].ToString() != "")
  546. {
  547. model.BusinessType = int.Parse(row["BusinessType"].ToString());
  548. }
  549. if (row["Location"] != null)
  550. {
  551. model.Location = row["Location"].ToString();
  552. }
  553. if (row["CallRecordsId"] != null && row["CallRecordsId"].ToString() != "")
  554. {
  555. model.CallRecordsId = int.Parse(row["CallRecordsId"].ToString());
  556. }
  557. if (row["WaitStartTime"] != null && row["WaitStartTime"].ToString() != "")
  558. {
  559. model.WaitStartTime = DateTime.Parse(row["WaitStartTime"].ToString());
  560. }
  561. if (row["WaitEndTime"] != null && row["WaitEndTime"].ToString() != "")
  562. {
  563. model.WaitEndTime = DateTime.Parse(row["WaitEndTime"].ToString());
  564. }
  565. if (row["WaitLongTime"] != null && row["WaitLongTime"].ToString() != "")
  566. {
  567. model.WaitLongTime = int.Parse(row["WaitLongTime"].ToString());
  568. }
  569. if (row["NoCallState"] != null && row["NoCallState"].ToString() != "")
  570. {
  571. model.NoCallState = int.Parse(row["NoCallState"].ToString());
  572. }
  573. if (row["WorkTimesDiff"] != null && row["WorkTimesDiff"].ToString() != "")
  574. {
  575. model.WorkTimesDiff = int.Parse(row["WorkTimesDiff"].ToString());
  576. }
  577. if (row["F_QCState"] != null && row["F_QCState"].ToString() != "")
  578. {
  579. model.F_QCState = int.Parse(row["F_QCState"].ToString());
  580. }
  581. if (row["F_QCScore"] != null && row["F_QCScore"].ToString() != "")
  582. {
  583. model.F_QCScore = decimal.Parse(row["F_QCScore"].ToString());
  584. }
  585. if (row["F_QCRemark"] != null)
  586. {
  587. model.F_QCRemark = row["F_QCRemark"].ToString();
  588. }
  589. if (row["F_QCUserId"] != null && row["F_QCUserId"].ToString() != "")
  590. {
  591. model.F_QCUserId = int.Parse(row["F_QCUserId"].ToString());
  592. }
  593. if (row["F_QCUserName"] != null)
  594. {
  595. model.F_QCUserName = row["F_QCUserName"].ToString();
  596. }
  597. if (row["F_QCTime"] != null && row["F_QCTime"].ToString() != "")
  598. {
  599. model.F_QCTime = DateTime.Parse(row["F_QCTime"].ToString());
  600. }
  601. if (row["F_QCIsSelect"] != null && row["F_QCIsSelect"].ToString() != "")
  602. {
  603. model.F_QCIsSelect = int.Parse(row["F_QCIsSelect"].ToString());
  604. }
  605. if (row["F_HJJGId"] != null && row["F_HJJGId"].ToString() != "")
  606. {
  607. model.F_HJJGId = int.Parse(row["F_HJJGId"].ToString());
  608. }
  609. if (row["F_HJJGName"] != null)
  610. {
  611. model.F_HJJGName = row["F_HJJGName"].ToString();
  612. }
  613. if (row["F_QCQuestion"] != null)
  614. {
  615. model.F_QCQuestion = row["F_QCQuestion"].ToString();
  616. }
  617. if (row["F_QCAdvise"] != null)
  618. {
  619. model.F_QCAdvise = row["F_QCAdvise"].ToString();
  620. }
  621. if (row["TaskType"] != null)
  622. {
  623. model.TaskType = row["TaskType"].ToString();
  624. }
  625. if (row["TaskPhoneID"] != null)
  626. {
  627. model.TaskPhoneID = row["TaskPhoneID"].ToString();
  628. }
  629. if (row["TaskID"] != null)
  630. {
  631. model.TaskID = row["TaskID"].ToString();
  632. }
  633. }
  634. return model;
  635. }
  636. /// <summary>
  637. /// 获得数据列表
  638. /// </summary>
  639. public DataSet GetList(string strWhere)
  640. {
  641. StringBuilder strSql = new StringBuilder();
  642. strSql.Append("select * ");
  643. strSql.Append(" FROM T_Call_CallRecords ");
  644. if (strWhere.Trim() != "")
  645. {
  646. strSql.Append(" where " + strWhere);
  647. }
  648. return DbHelperSQL.Query(strSql.ToString());
  649. }
  650. /// <summary>
  651. /// 获得前几行数据
  652. /// </summary>
  653. public DataSet GetList(int Top, string strWhere, string filedOrder)
  654. {
  655. StringBuilder strSql = new StringBuilder();
  656. strSql.Append("select ");
  657. if (Top > 0)
  658. {
  659. strSql.Append(" top " + Top.ToString());
  660. }
  661. strSql.Append(" * ");
  662. strSql.Append(" FROM T_Call_CallRecords ");
  663. if (strWhere.Trim() != "")
  664. {
  665. strSql.Append(" where " + strWhere);
  666. }
  667. strSql.Append(" order by " + filedOrder);
  668. return DbHelperSQL.Query(strSql.ToString());
  669. }
  670. /// <summary>
  671. /// 获取记录总数
  672. /// </summary>
  673. public int GetRecordCount(string strWhere)
  674. {
  675. StringBuilder strSql = new StringBuilder();
  676. strSql.Append("select count(1) FROM T_Call_CallRecords ");
  677. if (strWhere.Trim() != "")
  678. {
  679. strSql.Append(" where " + strWhere);
  680. }
  681. object obj = DbHelperSQL.GetSingle(strSql.ToString());
  682. if (obj == null)
  683. {
  684. return 0;
  685. }
  686. else
  687. {
  688. return Convert.ToInt32(obj);
  689. }
  690. }
  691. /// <summary>
  692. /// 分页获取数据列表
  693. /// </summary>
  694. public DataSet GetListByPage(string strWhere, string orderby, int startIndex, int endIndex)
  695. {
  696. StringBuilder strSql = new StringBuilder();
  697. strSql.Append("SELECT * FROM ( ");
  698. strSql.Append(" SELECT ROW_NUMBER() OVER (");
  699. if (!string.IsNullOrEmpty(orderby.Trim()))
  700. {
  701. strSql.Append("order by T." + orderby);
  702. }
  703. else
  704. {
  705. strSql.Append("order by T.CallRecordsId desc");
  706. }
  707. strSql.Append(")AS Row, T.* from T_Call_CallRecords T ");
  708. if (!string.IsNullOrEmpty(strWhere.Trim()))
  709. {
  710. strSql.Append(" WHERE " + strWhere);
  711. }
  712. strSql.Append(" ) TT");
  713. strSql.AppendFormat(" WHERE TT.Row between {0} and {1}", startIndex, endIndex);
  714. return DbHelperSQL.Query(strSql.ToString());
  715. }
  716. #endregion BasicMethod
  717. #region ExtensionMethod
  718. #endregion ExtensionMethod
  719. #region 更新来电振铃信息
  720. /// <summary>
  721. /// 更新来电振铃信息
  722. /// </summary>
  723. public bool UpdateCallInRingTelRecord(Model.T_Call_CallRecords model)
  724. {
  725. StringBuilder strSql = new StringBuilder();
  726. strSql.Append("update T_Call_CallRecords set ");
  727. strSql.Append("IvrLongTime=datediff(second,IvrStartTime,IvrEndTime),");
  728. strSql.Append("WaitEndTime=getdate(),");
  729. strSql.Append("WaitLongTime=datediff(second,WaitStartTime,getdate()),");
  730. strSql.Append("RingStartTime=getdate(),");
  731. strSql.Append("UserId=@UserId,");
  732. strSql.Append("UserCode=@UserCode,");
  733. strSql.Append("UserName=@UserName,");
  734. strSql.Append("ExtNumber=@ExtNumber,");
  735. strSql.Append("NoCallState=3,");//未接状态为振铃
  736. strSql.Append("DealType=@DealType");
  737. strSql.Append(" where CallId=@CallId ");
  738. SqlParameter[] parameters = {
  739. new SqlParameter("@UserId", SqlDbType.Int,4),
  740. new SqlParameter("@UserCode", SqlDbType.VarChar,50),
  741. new SqlParameter("@UserName", SqlDbType.NVarChar,20),
  742. new SqlParameter("@ExtNumber", SqlDbType.VarChar,50),
  743. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  744. new SqlParameter("@DealType", SqlDbType.Int,4)};
  745. parameters[0].Value = model.UserId;
  746. parameters[1].Value = model.UserCode;
  747. parameters[2].Value = model.UserName;
  748. parameters[3].Value = model.ExtNumber;
  749. parameters[4].Value = model.CallId;
  750. parameters[5].Value = model.DealType;
  751. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  752. if (rows > 0)
  753. {
  754. return true;
  755. }
  756. else
  757. {
  758. return false;
  759. }
  760. }
  761. #endregion
  762. #region 更新来电接通信息
  763. /// <summary>
  764. /// 更新来电接通信息
  765. /// </summary>
  766. public bool UpdateCallInAnswerTelRecord(Model.T_Call_CallRecords model)
  767. {
  768. StringBuilder strSql = new StringBuilder();
  769. strSql.Append("update T_Call_CallRecords set ");
  770. //strSql.Append("CallState=@CallState,");
  771. strSql.Append("RingEndTime=getdate(),");
  772. strSql.Append("RingLongTime=datediff(second,RingStartTime,getdate()),");
  773. strSql.Append("TalkStartTime=getdate()");
  774. //strSql.Append("DealType=@DealType");
  775. strSql.Append(" where CallId=@CallId");
  776. SqlParameter[] parameters = {
  777. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  778. //new SqlParameter("@CallState", SqlDbType.Int,4),
  779. // new SqlParameter("@DealType", SqlDbType.Int,4)
  780. };
  781. parameters[0].Value = model.CallId;
  782. //parameters[1].Value = model.CallState;
  783. //parameters[2].Value = model.DealType;
  784. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  785. if (rows > 0)
  786. {
  787. return true;
  788. }
  789. else
  790. {
  791. return false;
  792. }
  793. }
  794. #endregion
  795. #region 更新来电挂断电话记录信息
  796. /// <summary>
  797. /// 更新来电挂断电话记录信息
  798. /// </summary>
  799. public bool UpdateCallInHookTelRecord(string p_CallId)
  800. {
  801. StringBuilder strSql = new StringBuilder();
  802. //strSql.Append("update T_Call_CallRecords SET DealType=(case CallState when 1 then 6 else DealType end)");
  803. strSql.Append("update T_Call_CallRecords SET TalkLongTime=datediff(second,TalkStartTime,getdate()), LongTime=datediff(second,BeginTime,getdate()), RingEndTime=(case when RingEndTime is null then GETDATE() else RingEndTime end ),TalkEndTime=(case when TalkStartTime is null then null else GETDATE() end),EndTime=GETDATE(),DealType=(case CallState when 1 then 6 else DealType end)");
  804. strSql.Append(" where CallId=@CallId");
  805. SqlParameter[] parameters = {
  806. new SqlParameter("@CallId", SqlDbType.VarChar,50)};
  807. parameters[0].Value = p_CallId;
  808. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  809. if (rows > 0)
  810. {
  811. return true;
  812. }
  813. else
  814. {
  815. return false;
  816. }
  817. }
  818. #endregion
  819. #region 更新来电录音开始信息
  820. /// <summary>
  821. /// 更新来电录音开始信息
  822. /// </summary>
  823. public bool UpdateCallInPathTelRecord(Model.T_Call_CallRecords model)
  824. {
  825. StringBuilder strSql = new StringBuilder();
  826. strSql.Append("update T_Call_CallRecords set ");
  827. strSql.Append("CallState=@CallState,");
  828. strSql.Append("FilePath=@FilePath,");
  829. strSql.Append("DealType=@DealType");
  830. strSql.Append(" where CallId=@CallId");
  831. SqlParameter[] parameters = {
  832. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  833. new SqlParameter("@CallState", SqlDbType.Int,4),
  834. new SqlParameter("@FilePath", SqlDbType.VarChar,200),
  835. new SqlParameter("@DealType", SqlDbType.Int,4)};
  836. parameters[0].Value = model.CallId;
  837. parameters[1].Value = model.CallState;
  838. parameters[2].Value = model.FilePath;
  839. parameters[3].Value = model.DealType;
  840. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  841. if (rows > 0)
  842. {
  843. return true;
  844. }
  845. else
  846. {
  847. return false;
  848. }
  849. }
  850. #endregion
  851. #region 根据来电号码获取电话记录
  852. public Model.T_Call_CallRecords GetModelByTelphone(string CallNumber)
  853. {
  854. StringBuilder strSql = new StringBuilder();
  855. strSql.Append("select top 1 * from T_Call_CallRecords ");
  856. strSql.Append(" where CallNumber=@CallNumber and DATEDIFF(MINUTE,BeginTime,GETDATE())<=3 order by BeginTime desc");
  857. //华为设备获取callid如此
  858. //strSql.Append(" where CallNumber=@CallNumber order by BeginTime desc");
  859. SqlParameter[] parameters = {
  860. new SqlParameter("@CallNumber", SqlDbType.VarChar,100)
  861. };
  862. parameters[0].Value = CallNumber;
  863. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  864. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  865. if (ds.Tables[0].Rows.Count > 0)
  866. {
  867. return DataRowToModel(ds.Tables[0].Rows[0]);
  868. }
  869. else
  870. {
  871. return null;
  872. }
  873. }
  874. #endregion
  875. #region 根据CallId获取电话记录
  876. public Model.T_Call_CallRecords GetModelByCallId(string CallId)
  877. {
  878. StringBuilder strSql = new StringBuilder();
  879. strSql.Append("select top 1 * from T_Call_CallRecords ");
  880. strSql.Append(" where CallId=@CallId order by BeginTime desc");
  881. SqlParameter[] parameters = {
  882. new SqlParameter("@CallId", SqlDbType.VarChar,50)
  883. };
  884. parameters[0].Value = CallId;
  885. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  886. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  887. if (ds.Tables[0].Rows.Count > 0)
  888. {
  889. return DataRowToModel(ds.Tables[0].Rows[0]);
  890. }
  891. else
  892. {
  893. return null;
  894. }
  895. }
  896. public Model.T_Call_CallRecords GetModelByRecordId(string CallId)
  897. {
  898. StringBuilder strSql = new StringBuilder();
  899. strSql.Append("select top 1 * from T_Call_CallRecords ");
  900. strSql.Append(" where CallRecordsId=@CallRecordsId order by BeginTime desc");
  901. SqlParameter[] parameters = {
  902. new SqlParameter("@CallRecordsId", SqlDbType.Int)
  903. };
  904. parameters[0].Value = Convert.ToInt32(CallId);
  905. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  906. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  907. if (ds.Tables[0].Rows.Count > 0)
  908. {
  909. return DataRowToModel(ds.Tables[0].Rows[0]);
  910. }
  911. else
  912. {
  913. return null;
  914. }
  915. }
  916. #endregion
  917. #region 更新来电处理状态信息
  918. /// <summary>
  919. /// 更新来电处理状态信息
  920. /// </summary>
  921. public bool UpdateCallInRecordDealType(string callid, int type)
  922. {
  923. StringBuilder strSql = new StringBuilder();
  924. strSql.Append("update T_Call_CallRecords set ");
  925. strSql.Append("DealType=@DealType");
  926. strSql.Append(" where CallId=@CallId ");
  927. SqlParameter[] parameters = {
  928. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  929. new SqlParameter("@DealType", SqlDbType.Int,4)};
  930. parameters[0].Value = callid;
  931. parameters[1].Value = type;
  932. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  933. if (rows > 0)
  934. {
  935. return true;
  936. }
  937. else
  938. {
  939. return false;
  940. }
  941. }
  942. #endregion
  943. #region 导出通话记录
  944. /// <summary>
  945. /// 导出通话记录
  946. /// </summary>
  947. /// <param name="strWhere"></param>
  948. /// <returns></returns>
  949. public DataSet GetListExpt(string strWhere)
  950. {
  951. //"电话号码","呼叫方式","接通状态","呼叫开始时间","接通时间","挂机时间","坐席工号","坐席姓名"
  952. StringBuilder strSql = new StringBuilder();
  953. strSql.Append(" select ");
  954. strSql.Append(" callnumber, ");
  955. strSql.Append(" case calltype when 1 then '呼出' else '呼入' end calltypes, ");
  956. strSql.Append(" case callstate when 1 then '已接通' else '未接通' end callstates, ");
  957. strSql.Append(" begintime, talkstarttime, talkendtime, ");
  958. strSql.Append(" usercode, (select F_UserName from T_Sys_UserAccount where F_UserCode= c.UserCode) username, ");
  959. strSql.Append(" case callstate when 1 then case MYD when 1 then '非常满意' when 2 then '满意' when 3 then '不满意' else '未评价' end else '' end MYDs ");
  960. strSql.Append(" FROM T_Call_CallRecords c");
  961. #region 之前的注释
  962. //strSql.Append(" select ");
  963. ////20180523 通话记录导出增加客户姓名
  964. //strSql.Append(" (select TOP 1 d.F_CustomerName from T_Cus_CustomerBase d ");
  965. //strSql.Append(" where d.F_Telephone=c.CallNumber and d.F_DeleteFlag=0) cusname, ");
  966. //strSql.Append(" callnumber, ");
  967. //strSql.Append("filepath,");
  968. //strSql.Append(" case calltype when 1 then '呼出' else '呼入' end calltypes, ");
  969. ////2018-05-23 lihai 处理方式0:IVR处理1骚扰电话2自助服务3转值班电话4留言5呼损6人工处理
  970. //strSql.Append(" case DealType when 0 then 'IVR处理' when 1 then '骚扰电话' when 2 then '自助服务' when 3 then '转值班电话' when 4 then '留言' when 5 then '呼损' when 6 then '人工处理' else '-' end DealType, ");
  971. //strSql.Append(" (select d.f_deptName from T_Sys_UserAccount u,[dbo].[T_Sys_Department] d ");
  972. //strSql.Append(" where u.F_DeptId=d.F_DeptId and u.F_UserCode= c.UserCode) udept, ");
  973. //strSql.Append(" case callstate when 1 then '已接通' else '未接通' end callstates, ");
  974. //strSql.Append(" usercode, (select F_UserName from T_Sys_UserAccount where F_UserCode= c.UserCode) username, ");
  975. //strSql.Append(" begintime, talkstarttime, talkendtime, talklongtime");
  976. //strSql.Append(" FROM T_Call_CallRecords c");
  977. #endregion
  978. if (strWhere.Trim() != "")
  979. {
  980. strSql.Append(" where " + strWhere);
  981. }
  982. strSql.Append(" order by CallRecordsId desc");
  983. return DbHelperSQL.Query(strSql.ToString());
  984. }
  985. #endregion
  986. }
  987. }