zhengbingbing
/
XYUpgrade_UI


			
				
					
						
						
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							<!DOCTYPE html>
<html>

	<head>
		<meta charset="UTF-8">
		<meta name="viewport" content="width=device-width, initial-scale=1.0">
		<link href="../css/init.css" rel="stylesheet" />
		<script src="../Script/Common/huayi.load.js"></script>
		<script src="../Script/Common/huayi.config.js"></script>
		<title>坐席管理</title>
		<style>
			body {
				background-color: #EEEEEE;
				font-family: "微软雅黑";
				background-color: #fdfdfd;
			}
			
			ul li {
				float: left;
			}
			
			.zx-title {
				background-color: #2e4050;
				color: #FFFFFF;
				padding: 5px 20px;
				border-top-left-radius: 5px;
				border-top-right-radius: 5px;
				letter-spacing: 3px;
			}
			
			ul {
				overflow: hidden;
			}
			
			ul li {
				list-style: none;
			}
			
			.fenxian {
				list-style: none;
				width: 136px;
				padding: 0;
				height: 10px;
			}
			
			.fenxian li {
				width: 50%;
				list-style: none;
				height: 8px;
				float: left;
			}
			
			.left_red {
				background: #65c2ca;
			}
			
			.rg_green {
				background: #F95A83;
			}
			
			.zx-box {
				background: #F5F5F5;
				/*height: 200px;*/
				border-radius: 5px;
				box-shadow: 0 1px 3px rgba(0, 0, 0, .3);
				margin-bottom: 30px;
				overflow: hidden;
			}
			
			.m-b {
				margin-bottom: 0;
			}
			/*坐席数量*/
			
			.zt-content ul {
				width: 100%;
				overflow: hidden;
				padding-left: 0px;
				padding-top: 20px;
			}
			
			.zt-content ul li {
				width: 40%;
				font-size: 14px;
				float: left;
				margin-bottom: 20px;
				/*text-align: center;*/
				margin-left: 10%;
			}
			
			.zt-content ul li i {
				display: inline-block;
				width: 20px;
				height: 21px;
				vertical-align: middle;
				margin-right: 10px;
				background: url(../img/zuoxiIcon.png) no-repeat;
			}
			
			.hc {
				background-position: 0 0 !important;
			}
			
			.ml {
				background-position: 0 -24px !important;
			}
			
			.kx {
				background-position: 0 -68px !important;
			}
			
			.zl {
				background-position: 0 -93px !important;
			}
			
			.qc {
				background-position: 0 -116px !important;
			}
			
			.lx {
				background-position: 0 -138px !important;
			}
			
			.hh {
				background-position: 0 -46px !important;
			}
			
			.th {
				background: url(../img/thz.png) no-repeat!important;
			}
			/*坐席监控*/
			
			.bg_person {
				background: url(../img/bg-person.png)no-repeat;
				width: 65px;
				height: 65px;
				text-align: -webkit-center;
				background-position: center center;
				margin: 0 auto;
			}
			
			.zx_people {
				padding: 0;
			}
			
			.zx_content ul:after {
				content: "";
				display: block;
				clear: both;
			}
			
			.people_list p {
				margin-bottom: 5px !important;
			}
			
			.zx_content ul {
				height: 800px;
				overflow: auto;
			}
			
			.zx_content ul li {
				width: 14%;
				text-align: center;
				float: left;
				cursor: pointer;
			}
			
			.zx_content ul li>div {
				width: 100%;
				position: relative;
			}
			
			.zx_content i {
				display: block;
				height: 22px;
				width: 20px;
				background: url(../img/zuoxiIcon.png) no-repeat;
				position: relative;
				right: -25px;
				top: 25px;
			}
			/*坐席状态*/
			
			.ztsm {
				width: 100%;
				overflow: hidden;
				padding-left: 0px;
				padding-top: 20px;
			}
			
			.ztsm b {
				padding: 3px 15px;
				border-radius: 10px;
				color: #FFFFFF;
			}
			
			.ztsm2 ul li {
				width: 33%;
				font-size: 14px;
				float: left;
				margin-bottom: 25px;
				text-align: center;
				cursor: pointer;
			}
			
			.zx {
				/*background: #989898;*/
				background: #61b960;
			}
			
			.jt {
				background: #5ed7b7;
			}
			
			.dj {
				background: #bed75b;
			}
			
			.qca {
				background: #d75e7c;
			}
			
			.lj {
				background: #5daed8;
			}
			
			.qc {
				background: #d8988f;
			}
			
			.kqc {
				background: #44af3c;
			}
			
			.jqc {
				background: #d91e06;
			}
			
			.dis {
				background: #989898;
			}
			/*坐席弹屏*/
			
			.zx_photo {
				padding: 10px;
			}
			
			.zx_photo p {
				text-align: center;
			}
			
			.zx-box_ul>ul {
				padding-left: 0px;
			}
			
			.zx-box_ul>ul>li {
				width: 33% !important;
				padding: 22px 13px;
				text-align: center;
				text-align: -webkit-center;
				font-size: 15px;
				cursor: pointer;
			}
			
			.zx-box_ul>ul>li b {
				padding: 7px 15px;
				border-radius: 10px;
				color: #FFFFFF;
			}
			
			.zxtp {
				position: absolute;
				display: none;
				z-index: 999;
			}
			
			.shows {
				display: block;
			}
			
			.hides {
				display: block;
			}
		</style>
		<script>
			var user; //所有用户
			var currentSelectUserNo; //当前选中的坐席工号
			var Phone = top.document.getElementById("Phone");
			var userlist = []; //坐席工号
			$(document).ready(function() {
				$(".wrapper").click(function() {
					if(!$('.zxtp').is(":hidden")) {
						$('.zxtp').hide();
					}
				})
//				//开始监测
//				$(".kqc").click(function() {
//					if(!$(this).hasClass("dis")) {
//						Init();
//					}
//				})
//				//停止监测
//				$(".jqc").click(function() {
//					if(!$(this).hasClass("dis")) {
//						Exit();
//					}
//				})

			})

			function Init() {
				try {
					// GetTimes(); //刷新时间
					LoadingData(); //加载坐席数据
					try {
						Phone.QCLoginToSpyEx(); //扩展签入质检模块
//						$(".kqc").addClass('dis');
//						$(".jqc").removeClass('dis');
					} catch(e) {
						alert("没有安装监控插件！");
					}

				} catch(e) {
					alert(e.message);
				}

			}

			function LoadingData() {
				var usersns = new Array();
				try {
					//获取坐席列表
					$.getJSON(huayi.config.callcenter_url + 'SeatMonitoring/getlist', {
						"token": $.cookie("token")
					}, function(result) {
						if(result.state.toLowerCase() == "success") {
							$(".zx_people").empty();
							user = result.data;
							$(".tjcount li").eq(6).find("b").text(user.length);
							$(user).each(function(i, n) {
								userlist.push(n.F_UserCode)
								var html = '<li class="people_list ' + n.F_UserCode + '">' +
									'<div>' +
									'    <div class="bg_person">' +
									'    <i class="lx" zx_item="0" xl_item="0"></i>' +
									' </div>' +
									'    <p>' +
									'        <span>工号：</span>' +
									'        <span class="g-num">' + n.F_UserCode + '</span>' +
									'    </p>' +
									'    <p>' +
									'        <span>&nbsp;&nbsp;姓名：</span>' +
									'        <span class="g-name">' + n.F_UserName + '</span>' +
									'    </p>'

									+
									'</div>' +
									'</li>';
									$(html).appendTo($(".zx_people"));
//								$(html).appendTo($(".zx_people")).click(function(event) {
//									event.stopPropagation();
//									if(top.$('#userCode').val()!= $(this).find(".g-num").text()) {
//										GetOneState($(this))
//									} else {
////
//										layer.confirm('不能操作自己的坐席！', {
//											btn: ['确定']
//										});
//									}
//								})
							})

//							Phone = top.document.getElementById("Phone");
							showAllAgentState(); //显示坐席状态

						}
					})
				} catch(e) {
					alert(e.Message);
				}
				showAllAgentState(); //显示坐席状态
			}
			//显示所有坐席状态
			var tj;
			function showAllAgentState() {
				 tj = { wdl: 0, dl: 0, kx: 0, zl: 0, thz: 0, ms: 0};
//					var wdl = 0; //未签入&& 离线
//					var dl = 0; //登录
//					var kx = 0; //空闲
//					var zl = 0; //振铃
//					var thz = 0; //通话中
//					var ms = 0; //忙碌
					if(userlist.length > 0) {
						for(i = 0; i < userlist.length; i++) {
								if(userlist[i] != "") {
									rtn = Phone.QueryAgentStatusEx(userlist[i]);
									var state = Phone.AgentInfoEx_CurState;
									switch(state) {
										case 0:
											tj.wdl++;
											break;
										case 1:
											tj.kx++;
											tj.dl++;
											break;
										case 2:
											tj.wdl++;
											break;
										case 3:
											tj.wdl++;
											break;
										case 4:
											tj.zl++;
											tj.dl++;
											break;
										case 5:
											tj.thz++;
											tj.dl++;
											break;
										case 6:
											tj.wdl++;
											break;
										case 7:
											tj.ms++;
											tj.dl++;
											break;
										case 8:
											tj.wdl++;
											break;
										case 9:
											tj.wdl++;
											break;
										case 10:
											tj.ms++;
											tj.dl++;
											break;
										default:
//											tj.wdl++;
											break;
									}
								}
							
							GetState(userlist[i], state);
						}
					}
					$(".tjcount li").eq(0).find("b").text(tj.dl);
					$(".tjcount li").eq(1).find("b").text(tj.wdl);
					$(".tjcount li").eq(2).find("b").text(tj.kx);
					$(".tjcount li").eq(3).find("b").text(tj.thz);
					$(".tjcount li").eq(4).find("b").text(tj.zl);
					$(".tjcount li").eq(5).find("b").text(tj.ms);

					var showState =setTimeout("showAllAgentState()", 3000);
				
			}

			/*坐席状态 AgentInfoEx_CurState
							        NOT_LOGINED = 0, // 未签入
							        IDLE = 1, // 空闲状态
							        PREOCCUPY = 2, // 预占用状态
							        OCCUPY = 3, // 占用状态
							        ANSWERING = 4, // 应答状态
							        TALKING = 5, // 通话状态
							        WORKING = 6, // 工作状态
							        SETBUSY = 7 , // 忙状态
							        REST = 8, // 请假休息
							        STUDING = 9, // 学习
							        WORK_ADJUST = 10 // 调整态
							        */
			function GetState(userNo, state) {
				console.log(userNo+"|"+state);
				var sts = "";
				switch(state) {
					case 0://未签入
						sts = "lx";
						break;
					case 1://空闲
						sts = "kx";
						break;
					case 2:
					case 3:
					case 4:
						sts = "zl";
						break;
					case 5://通话中
						sts = "th";
						break;
					case 6:
					case 7://忙
						sts = "ml";
						break;
					case 8:
					sts = "ml";
						break;
					case 9:
					sts = "ml";
						break;
					case 10:
					sts = "ml";
						break;
					default:
						break;
				}
				//							            }
				var ele = $("." +userNo).find("i");
				if(sts) {
					$("." +userNo).find("i").removeClass().addClass(sts);
				}
	            if (userNo == currentSelectUserNo) {
	                showSelectAgentInfo(state);
	            }
			}

			//显示选中坐席的按钮信息
			function showSelectAgentInfo(state) {
				$(".zxtp b").addClass("dis");
				switch(state) {
					case 0: //未签入
						//							                    $(".zxtp b").addClass("dis");
						break;						                    break;
					case 1: //空闲
						//							                    $(".zxtp b").addClass("dis");
						break;						                    break;
					case 2:
					case 3:
					case 4: //振铃
						$(".zxtp .dj").removeClass("dis");
						break;
					case 5: //通话中
						$(".zxtp .qc").removeClass("dis");
						$(".zxtp .qca").removeClass("dis");
						$(".zxtp .lj").removeClass("dis");
						$(".zxtp .jt").removeClass("dis");
						break;
					case 6:
				
					case 7:
					
					case 8:
					
					case 9:
					
					case 10: //忙
						$(".zxtp .zx").removeClass("dis");
						break;
					default:
						break;
				}
			}
			 //选择操作
	        function GetOneState(thiss) {
					$(".zxtp .g_nums").text(thiss.find(".g-num").text());
					$(".zxtp .g_names").text(thiss.find(".g-name").text());
					$(".zxtp i").removeClass().addClass(thiss.find("i").attr("class"));
					Center($('.zxtp'));
		            currentSelectUserNo = thiss.find(".g-num").text();
		            rtn = Phone.QueryAgentStatusEx(thiss.find(".g-num").text());
		            showSelectAgentInfo(Phone.AgentInfoEx_CurState);
	        }
			
			//强插
			function ztqca() {
				var userNo = $(".zxtp .g_nums").text();
				var rtn = Phone.InsertEx(userNo, 5);
				alert("rtn:" + rtn + "|||" + Phone.GetPromptByErrorCode(rtn));
				if(rtn == 0) {
					alert("强插成功");
				} else {
					alert("强插失败");
				}
			}
			//置忙
			function ztzm() {
				var userNo = $(".zxtp .g_nums").text();
				var rtn = Phone.AgentForceBusy(userNo, 1000);
				alert("rtn:" + rtn + "|||" + Phone.GetPromptByErrorCode(rtn));
				if(rtn == 0) {
					alert("置忙成功");
				} else {
					alert("置忙失败,请检查坐席状态");
				}
			}

			//置闲
			function ztzx() {
				var userNo = $(".zxtp .g_nums").text();
				var rtn = Phone.AgentForceIdle(userNo, 1000);
				alert("rtn:" + rtn + "|||" + Phone.GetPromptByErrorCode(rtn));
				if(rtn == 0) {
					alert("置闲成功");
				} else {
					alert("置闲失败,请检查坐席状态");
				}
			}
			//强拆
			function ztqz() {
				var userNo = $(".zxtp .g_nums").text();
				Phone.QueryCallIDOnAgentEx(userNo);
				if(Phone.CallIDNum > 0) {
					var _CallId;
					for(i = 0; i < Phone.CallIDNum; i++) {
						_CallId = Phone.GetCallIDByIdx(i)
					}
					var rtn = Phone.DisconnectCall(_CallId);
					alert("rtn:" + rtn + "|||" + Phone.GetPromptByErrorCode(rtn));
					if(rtn == 0) {
						alert("强拆成功");
					} else {
						//测试时可用下面的语句，查看具体出错提示，将出错代码转为出错信息
						//alert(Phone.GetPromptByErrorCode(rtn));
						alert("强拆失败");
					}
				} else {
					alert("该坐席没有处于通话中");
				}
			}
			//拦截
			//2018-04-27 lihai 按照chenyang修改的更新到源代码里
			function ztlj() {
				var userNo = $(".zxtp .g_nums").text();
				var rtn = Phone.QueryCallIDOnAgentEx(userNo);
				//if (Phone.IsTalking) {
				if($(".zxtp i").hasClass('th')) {
					var rtn = Phone.Intercept(1000, userNo);
					alert("rtn:" + rtn + "|||" + Phone.GetPromptByErrorCode(rtn));
					if(rtn == 0) {
						alert("拦截成功");
					} else {
						alert("拦截失败");
					}
				} else {
					alert("该坐席没有处于通话中");
				}
			}
			//监听
			//2018-04-27 lihai 按照chenyang修改的更新到源代码里
			function bzListen() {
				var userNo = $(".zxtp .g_nums").text();
				var rtn = Phone.QueryCallIDOnAgentEx(userNo);
				//查询坐席正在处理的话务标识
				if(rtn == 0) {
					//if (Phone.IsTalking) {
					if($(".zxtp i").hasClass('th')) {
						//var rtn = Phone.Listen(1000, userNo);
						var rtn = Phone.Supervise(parseInt(userNo), 5);
						alert("rtn:" + rtn + "|||" + Phone.GetPromptByErrorCode(rtn));
						if(rtn == 0) {
							alert("监听成功");
						} else {
							alert("监听失败");
						}
					} else {
						alert("该坐席没有处于通话中");
					}
				}
			}

			//代接
			function ztdj() {
				var userNo = $(".zxtp .g_nums").text();
				var rtn = Phone.QueryCallIDOnAgentEx(userNo);

				if(Phone.CallIDNum > 0) {
					var _CallId;
					for(i = 0; i < Phone.CallIDNum; i++) {
						_CallId = Phone.GetCallIDByIdx(i)
					}

					rtn = Phone.PickupCallEx(_CallId);
					alert("rtn:" + rtn + "|||" + Phone.GetPromptByErrorCode(rtn));
					if(rtn == 0) {
						alert('代接成功！');
					} else {
						//alert(Phone.GetPromptByErrorCode(rtn));
						alert("代接失败");
					}
				} else {
					alert("该坐席没有电话呼叫！");
				}
			}
//
			function Exit() {
				try {
					var isExit = Phone.QCLogoutFromSpyEx();
					$(".jqc").addClass("dis");
					$(".kqc").removeClass("dis");
				} catch(e) {}
			}

			//计算数量
			var tj;

			function tjcount() {
				tj = {
					hr: 0,
					tx: 0,
					kx: 0,
					lx: 0,
					zm: 0,
					dl: 0
				};
				$(".zx_people i").each(function() {
					var zx = $(this).attr("zx_item");
					var xl = $(this).attr("xl_item");
					switch(zx) {
						case "0":
							tj.lx = tj.lx + 1;
							break; //离线
						case "5":
							tj.zm = tj.zm + 1;
							break; //小休
					}
					switch(xl) {
						case "5":
							tj.hr = tj.hr + 1;
							break; //来电振铃
						case "6":
							tj.tx = tj.tx + 1;
							break; //通话中
					}
					if(zx == '2' && xl == '1') {
						tj.kx = tj.kx + 1;
					} //空闲
					if(zx != '0' && zx != '7' && xl != '0' && xl != '9') {
						tj.dl = tj.dl + 1;
					}
				})

				$(".tjcount li").eq(0).find("b").text(tj.dl);
				$(".tjcount li").eq(1).find("b").text(tj.lx);
				$(".tjcount li").eq(2).find("b").text(tj.kx);
				$(".tjcount li").eq(3).find("b").text(tj.tx);
				$(".tjcount li").eq(4).find("b").text(tj.hr);
				$(".tjcount li").eq(5).find("b").text(tj.zm);
			}
			/*居中*/
			function Center(obj) {
				var screenWidth = $(window).width(),
					screenHeight = $(window).height(); //当前浏览器窗口的 宽高
				var scrolltop = $(document).scrollTop(); //获取当前窗口距离页面顶部高度
				var objLeft = (screenWidth - obj.width()) / 2;
				var objTop = (screenHeight - obj.height()) / 2 + scrolltop;
				obj.css({
					left: objLeft + 'px',
					top: objTop + 'px'
				});
				obj.show();
			}
		</script>
	
	</head>

	<body onload="Init();" onunload="Exit();">
		<div class="wrapper wrapper-content animated fadeInRight">
			<div class="daoHang clearfix">
				<div class="dhLeft">
					<sapn><i class="syIcon"></i>位置：
						<a href="javaScript:;" id="ReIndex">首页</a>&gt;
						<a href="javaScript:;">话务管理</a>&gt;
						<a href="" style="color: #000;">坐席管理</a>
					</sapn>
				</div>

				<div class="dhRight">
					<a href="#" title="刷新"><i class="fa fa-refresh"></i></a>
				</div>
			</div>
			<div class="row" style="margin-top: 20px;">
				<!--左边-->
				<div class="col-sm-9">
					<div class="zx_top">
						<span class="zx-title">坐席监控系统</span>
						<ul class="fenxian">
							<li class="left_red"></li>
							<li class="rg_green"></li>
						</ul>
					</div>
					<div class="zx_content">
						<ul class="zx_people"></ul>
					</div>
				</div>
				<!--右边-->
				<div class="col-sm-3">

					<!--<div class="zx_top">
						<span class="zx-title">状态说明</span>
						<ul class="m-b  fenxian" style="width:104px;">
							<li class="left_red"></li>
							<li class="rg_green"></li>
						</ul>
						<div class="zx-box">
							<div class="ztsm2 w_3">
								<ul class="ztsm">
									<li><b class="zx">置闲</b></li>
									<li><b class="jt">监听</b></li>
									<li><b class="dj">代接</b></li>
									<li><b class="qca">强插</b></li>
									<li><b class="lj">拦截</b></li>
									<li><b class="qc">强拆</b></li>
									<li style="width: 50%;"><b class="kqc">开始监测</b></li>
									<li style="width: 50%;"><b class="jqc dis">停止监测</b></li>
								</ul>
							</div>
						</div>
					</div>-->

					<div class="zx_top">
						<span class="zx-title">实时统计</span>
						<ul class="m-b  fenxian" style="width:104px;">
							<li class="left_red"></li>
							<li class="rg_green"></li>
						</ul>
						<div class="zx-box">
							<div class="zt-content w_5">
								<ul class="tjcount">
									<li>登录坐席：<b>0</b></li>
									<li>离线人数：<b>0</b></li>
									<li>空闲人数：<b>0</b></li>
									<li>通话人数：<b>0</b></li>
									<li>系统呼入：<b>0</b></li>
									<li>置忙坐席：<b>0</b></li>
									<!--<li>签出坐席：<b>100</b></li>-->
									<li>全部坐席：<b>0</b></li>
								</ul>
							</div>
						</div>
					</div>

					<div class="zx_top">
						<span class="zx-title">状态说明</span>
						<ul class="m-b  fenxian" style="width:104px;">
							<li class="left_red"></li>
							<li class="rg_green"></li>
						</ul>
						<div class="zx-box">
							<div class="zt-content w_5">
								<ul>
									<!--<li><i class="hc"></i>呼出</li>-->
									<li><i class="ml"></i>忙绿</li>
									<li><i class="kx"></i>空闲</li>
									<li><i class="zl"></i>振铃</li>
									<!--<li><i class="qc"></i>&nbsp;签出</li>-->
									<li><i class="lx"></i>离线</li>
									<!--<li><i class="hh"></i>话后处理</li>-->
									<li><i class="th"></i>通话中</li>
								</ul>
							</div>
						</div>
					</div>

				</div>
			</div>
		</div>
		<!--坐席弹屏-->
		<div class="zxT zxtp">
			<div class="zx-box" style="width: 400px;">
				<div class="zx_photo row zx_content">
					<div style="width: 400px;">
						<div class="bg_person"> <i class="lx"></i></div>
						<p>
							<span>工号：</span>
							<span class="g_nums" id="theChoce_nums"></span>
						</p>
						<p>
							<span>姓名：</span>
							<span class="g_names" id="theChoce_names"></span>
						</p>

					</div>
				</div>
				<div class="zx-box_ul row">
					<ul style="width: 100%;margin: 0 auto;">
						<li><b class="zx" id="ForceAgentState" onclick="ztzx()">置闲</b></li>
						<li><b class="jt" id="Listen" onclick="bzListen()">监听</b></li>
						<li><b class="dj" id="Instead" onclick="ztdj()">代接</b></li>
						<li><b class="qca" id="Insert" onclick="ztqca()">强插</b></li>
						<li><b class="lj" id="Intercept" onclick="ztlj()">拦截</b></li>
						<li><b class="qc" id="Break" onclick="ztqz()">强拆</b></li>
					</ul>
				</div>
			</div>
		</div>
		<input type="hidden" id="txtTimes" value="0" />
		<input type="hidden" id="continueTime" />
	</body>

</html>