zhengbingbing %!s(int64=7) %!d(string=hace) años
padre
commit
0915dd78f9

+ 35 - 44
ivr/IVR_HX.xml

@@ -1,9 +1,9 @@
1 1
 <?xml version="1.0" encoding="utf-8"?>
2 2
 <ivr>
3
-	<flow Name="IVR_HX" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
3
+	<flow Name="IVR_XXDC" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
4 4
 		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
5
-		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=192.168.1.88" 
6
-		SqlStr="INSERT INTO T_Call_CallRecords(CallId,CallNumber,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,EndTime,LongTime,IsDeal,OperateType,MYD) VALUES('%[CallID]','%[CallerID]',0,0,0,GETDATE(),GETDATE(),GETDATE(),GETDATE(),0,0,0,1)" 
5
+		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2" 
6
+		SqlStr="INSERT INTO T_Call_CallRecords(CallId,CallNumber,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,EndTime,LongTime,IsDeal,OperateType,MYD) VALUES('%[CallID]','%[CallerID]',0,0,0,GETDATE(),GETDATE(),GETDATE(),GETDATE(),0,0,0,0)" 
7 7
 		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
8 8
 		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
9 9
 			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
@@ -15,94 +15,85 @@
15 15
 			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
16 16
 			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
17 17
 		</cell>
18
-		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=192.168.1.88" 
18
+		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2" 
19 19
 		SqlStr="select COUNT(*) FROM T_Call_Blacklist where F_TelPhone='%[CallerID]'" IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
20 20
 		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
21 21
 			<Map Var="BlackListVerify" />
22 22
 		</cell>
23 23
 		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="7" FalsePos="12" Note="判断黑名单" />
24
-		<cell Name="CELL_SQL" Pos="7" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=192.168.1.88" 
24
+		<cell Name="CELL_SQL" Pos="7" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2" 
25 25
 		SqlStr="update T_Call_CallRecords set CallState=1,DealType=1,IsDeal=1 where CallId='%[CallID]'" IsSaved="no" SuccessPos="26" FailPos="26" Note="黑名单通话记录" />
26 26
 		
27
-		<cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="D:\CTI\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
28
-		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="24" Note="放欢迎词" />
27
+		<cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="D:\Midware\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
28
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="25" Note="放欢迎词" />
29 29
 		<!--
30 30
 			1.播放欢迎词-2.判断是否下班 是直接转入坐席,不是继续播报
31 31
 		-->
32
-		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=192.168.1.88" 
33
-		SqlStr="SELECT count(*) FROM T_Sys_WorkCalendar WHERE getdate() between F_DateId and DATEADD(dd,1,F_DateId) AND F_WorkingFlag=1 AND Convert(varchar(20),getdate(),108)&gt;=Convert(varchar(20),'07:30:00',108) and Convert(varchar(20),getdate(),108)&lt;=Convert(varchar(20),'18:30:00',108)" 
32
+		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2" 
33
+		SqlStr="SELECT count(*) FROM T_Sys_WorkCalendar WHERE getdate() between F_DateId and DATEADD(dd,1,F_DateId) AND F_WorkingFlag=1 AND Convert(varchar(20),getdate(),108)&gt;=Convert(varchar(20),'08:00:00',108) and Convert(varchar(20),getdate(),108)&lt;=Convert(varchar(20),'18:00:00',108)" 
34 34
 		IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询" />
35 35
 		<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果">
36 36
 			<Map Var="HolidayVerify" />
37 37
 		</cell>
38 38
 		<cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="603" FalsePos="11" Note="判断节假日" />
39
-		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="1" ContentType="1" Content="D:\CTI\wav\假期提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
40
-		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="keyh" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音" />
39
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="1" ContentType="1" Content="D:\Midware\wav\假期提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
40
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="keyh" SuccessPos="25" FailPos="24" HangupPos="25" Note="放节假日音" />
41 41
 		
42 42
 		
43
-		<!--通过按键值 拨打相应的坐席组-->
44
-		<cell Name="CELL_AUDIODTMF" Pos="601" PlayType="1" ContentType="1" Content=" D:\CTI\wav\主菜单.wav" TTSNumMode="1" 
45
-		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="KeyGroup" SuccessPos="602" FailPos="24" HangupPos="24" Note="依据按键值拨打坐席组导航语音" />
46
-		<cell   Name="CELL_BRANCH"  Pos="602" Var="KeyGroup" DefaultPos="601" Note="依据按键值拨打坐席组导航语音-比较按键值" >
47
-			<Branch   Pos="603" Value="1" /><!--1.咨询-->
48
-			<Branch   Pos="603" Value="2" /><!--2.预约-->
49
-			<Branch   Pos="603" Value="3" /><!--3.救援-->
50
-			<Branch   Pos="603" Value="4" /><!--4.投诉-->
51
-		</cell>
52
-		
53
-		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=192.168.1.88" 
43
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2" 
54 44
 		SqlStr="select top 1 F_ZXZID from T_Sys_SeatGroup where F_ZXZCode='ZXZ'" 
55 45
 		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
56
-		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果">
46
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="13" EPos="13" GPos="13" Note="获取坐席组ID结果">
57 47
 			<Map Var="GroupID" />
58 48
 		</cell>
59 49
 		
60
-		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=192.168.1.88" SqlStr=" update T_Call_CallRecords set BusinessType=%[KeyGroup], WaitStartTime=GETDATE() where callid='%[CallID]' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
61 50
 		<!--坐席排队时,没有登录坐席直接转值班电话,无空闲坐席转坐席全忙放音,有空闲坐席继续播报-->
62 51
 		<cell Name="CELL_QUEUE" Pos="13" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo" 
63
-		NoAgentPos="14" NoFreePos="14" SuccessPos="18" HangupPos="24" Note="排队节点" />
52
+		NoAgentPos="14" NoFreePos="14" SuccessPos="18" HangupPos="25" Note="排队节点" />
64 53
 		
65
-		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\CTI\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
66
-		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
54
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
55
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="25" Note="坐席全忙放音" />
67 56
 		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
68 57
 			<Branch Value="1" Pos="16" />
69
-			<!--<Branch Value="2" Pos="29" />-->
58
+			<!-- <Branch Value="2" Pos="29" /> -->
70 59
 		</cell>		
71
-		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\CTI\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
72
-		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />		
73
-		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\CTI\wav\通话录音提示音.wav" TTSNumMode="1" 
74
-		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
75
-		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
60
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="25" TimeoutPos="14" Note="继续排队节点" />
61
+		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="25" Note="放弃排队节点" />		
62
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1" 
63
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="25" Note="转接电话提示录音" />
64
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="25" Note="播报工号" />
76 65
 		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
77 66
 		  <BandData Var="CallID" />
78 67
 		</cell>
79
-		<cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="D:\CTI\wav\留言提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
80
-		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="21" FailPos="24" HangupPos="24" Note="留言开始放音" />
68
+		<cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
69
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="21" FailPos="24" HangupPos="25" Note="留言开始放音" />
81 70
 		<cell Name="CELL_LEAVEWORD" Pos="21" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="22" HangupPos="23" FinishPos="22" Note="留言节点" />
82
-		<cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="D:\CTI\wav\留言结束提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
71
+		<cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言结束提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
83 72
 		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="23" FailPos="23" HangupPos="23" Note="留言结束放音" />
84
-		<cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=192.168.1.88" 
85
-		SqlStr="INSERT INTO T_Call_LeaveRecord(F_CallId,F_Phone,F_LeaveTime,F_Status,F_RecFileUrl) VALUES('%[CallID]','%[CallerID]',GETDATE(),0,'%[CallID]_%[CallerID]_%[StartTime].wav')" IsSaved="no" 
73
+		<cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=hykjhykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=." 
74
+		SqlStr="INSERT INTO T_Call_LeaveRecord(F_Phone,F_LeaveTime,F_Status,F_RecFileUrl) VALUES('%[CallerID]',GETDATE(),0,'%[CallID]_%[CallerID]_%[StartTime].wav')" IsSaved="no" 
86 75
 		SuccessPos="24" FailPos="24" Note="留言入库" />
87 76
 		<cell Name="CELL_HANGUP" Pos="24" Next="25" Note="挂机节点" />
88 77
 		<cell Name="CELL_END" Pos="25" Note="结束节点" />	
89 78
 		
90 79
 		<!--黑名单提示音-->
91
-		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\CTI\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
92
-		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
80
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
81
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="25" Note="黑名单提示音" />
93 82
 		<!--黑名单提示音-->
94 83
 		
95 84
 		<!--转值班电话-->
96 85
 		<cell   Name="CELL_BRANCH"  Pos="28" Var="keyh" DefaultPos="14" Note="是否转值班电话-比较按键值" >
97 86
 			<Branch   Pos="29" Value="1" />
98 87
 		</cell>
99
-		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\CTI\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
100
-		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
101
-		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=192.168.1.88" SqlStr="EXEC proc_HR_ZZBDH " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
88
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
89
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="25" Note="转值班电话提示音" />
90
+		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2" SqlStr="EXEC proc_HR_ZZBDH " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
102 91
 		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
103 92
 			<Map Var="zbdh" />
104 93
 		</cell>
105
-		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
94
+		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="1" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
95
+		<!--20170515:::13523455559-->
96
+		<!--20170510:::13523455555-->
106 97
 		<!--转值班电话-->
107 98
 	</flow>		
108 99
 </ivr>

BIN
ivr/wav/BusyWait.wav


BIN
ivr/wav/Test.wav


BIN
ivr/wav/holdmusic.wav


BIN
ivr/wav/test001.wav


BIN
ivr/wav/welcome.wav


BIN
ivr/wav/不在工作时间.wav


BIN
ivr/wav/主菜单.wav


BIN
ivr/wav/保持音.wav


BIN
ivr/wav/保持音bak.wav


BIN
ivr/wav/假期提示音.wav


BIN
ivr/wav/坐席全忙.wav


BIN
ivr/wav/坐席回铃音.wav


BIN
ivr/wav/欢迎词.wav


BIN
ivr/wav/满意度评价开始.wav


BIN
ivr/wav/等待音.wav


BIN
ivr/wav/评价结束.wav


BIN
ivr/wav/转值班电话提示_20170510bak.wav


+ 0 - 23
ivr/语音文本.txt

@@ -1,23 +0,0 @@
1
-欢迎词
2
-欢迎致电滑县数字化城市管理系统,电话正在转接,请稍后
3
-
4
-假期提示音
5
-对不起,现在是非人工服务时间,感谢您的来电,再见
6
-
7
-坐席全忙
8
-对不起,现在坐席正忙,继续等待请按1,结束请挂机!
9
-
10
-通话录音提示音
11
-为了保证服务质量,本次通话可能会被录音,电话转接中,请稍后
12
-
13
-保持音
14
-
15
-留言提示音
16
-
17
-留言结束提示音
18
-
19
-黑名单提示音
20
-对不起,您没有呼叫权限,感谢您的来电,再见
21
-
22
-转值班电话提示
23
-正在为您转接中,请稍后

+ 9 - 0
sql/sql_20180424_清理问卷.sql

@@ -0,0 +1,9 @@
1
+truncate table T_Ask_QuestionItems
2
+truncate table T_Ask_QuestionCategory
3
+truncate table T_Ask_Question
4
+truncate table T_Ask_PagerItems
5
+truncate table T_Ask_PagerInfo
6
+truncate table T_Call_OutAnswers
7
+truncate table T_Call_OutTask
8
+truncate table T_Call_OutTaskRecords
9
+truncate table T_Call_OutTaskTelNum

+ 6 - 0
sql/sql_20180424_调查问卷增加字段.sql

@@ -0,0 +1,6 @@
1
+alter table T_Ask_PagerInfo add F_StartText ntext null
2
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'¿ª³¡Óï' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Ask_PagerInfo', @level2type=N'COLUMN',@level2name=N'F_StartText'
3
+GO
4
+alter table T_Ask_PagerInfo add F_EndText ntext null
5
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'½áÊøÓï' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Ask_PagerInfo', @level2type=N'COLUMN',@level2name=N'F_EndText'
6
+GO

+ 14 - 0
sql/sql_20180428.sql

@@ -0,0 +1,14 @@
1
+select * from T_Call_OutTask
2
+select * from T_Ask_Question
3
+select * from dbo.T_Call_OutTaskTelNum
4
+select * from dbo.T_Call_OutAnswers
5
+
6
+
7
+SELECT* FROM T_Ask_QuestionItems 
8
+where F_QuestionId = (select F_QuestionId from T_Ask_Question 
9
+		where F_Title='Q1、请问您对所在地的社会治安状况的评价是:')
10
+		
11
+select count(1) FROM T_Call_OutTaskTelNum  
12
+where  DATEDIFF(day,ExpandDatField1,'2017-04-02')<=0 
13
+	and DATEDIFF(day,ExpandDatField1,'2017-05-15')>=0 
14
+	and ExpandIntField1='514' 

+ 9 - 0
sql/sql_20180502.sql

@@ -0,0 +1,9 @@
1
+select *  FROM T_Ask_Question  
2
+where F_QuestionId IN (
3
+ select ta.F_QuestionId from  T_Ask_PagerItems ta 
4
+	where ta.F_PagerId=(select F_PagerID from T_Call_OutTask where isnull(F_TaskID,'')='1') 
5
+) 
6
+and F_Type!=1
7
+
8
+
9
+select * from T_Call_OutTask

+ 13 - 0
sql/sql_20180502_工单表增加字段.sql

@@ -0,0 +1,13 @@
1
+alter table T_Wo_WorkOrder add Inqtime datetime null
2
+alter table T_Wo_WorkOrder add Inquser nvarchar(90) null
3
+alter table T_Wo_WorkOrder add Remark nvarchar(max) null
4
+
5
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'µ÷²éʱ¼ä' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',
6
+@level2name=N'Inqtime'
7
+GO
8
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'µ÷²éÔ±' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',
9
+@level2name=N'Inquser'
10
+GO
11
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'±¸×¢' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',
12
+@level2name=N'Remark'
13
+GO

BIN
sql/sql_20180503_DealWorkOrderbak.sql


+ 64 - 0
sql/sql_20180503_T_Call_OutAnswersWX.sql

@@ -0,0 +1,64 @@
1
+USE [CallCenter_XiXianDC]
2
+GO
3
+
4
+/****** Object:  Table [dbo].[T_Call_OutAnswersWX]    Script Date: 05/03/2018 16:33:36 ******/
5
+IF  EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'[dbo].[T_Call_OutAnswersWX]') AND type in (N'U'))
6
+DROP TABLE [dbo].[T_Call_OutAnswersWX]
7
+GO
8
+
9
+USE [CallCenter_XiXianDC]
10
+GO
11
+
12
+/****** Object:  Table [dbo].[T_Call_OutAnswersWX]    Script Date: 05/03/2018 16:33:36 ******/
13
+SET ANSI_NULLS ON
14
+GO
15
+
16
+SET QUOTED_IDENTIFIER ON
17
+GO
18
+
19
+CREATE TABLE [dbo].[T_Call_OutAnswersWX](
20
+	[F_AnswerID] [int] IDENTITY(1,1) NOT NULL,
21
+	[F_PagerID] [int] NULL,
22
+	[F_QID] [int] NULL,
23
+	[F_QIID] [int] NULL,
24
+	[F_Answer] [nvarchar](3000) NULL,
25
+	[F_CusTelID] [int] NULL,
26
+	[F_CusID] [int] NULL,
27
+	[F_OptBy] [int] NULL,
28
+	[F_OptByName] [nvarchar](50) NULL,
29
+	[F_OptOn] [datetime] NULL DEFAULT (getdate()),
30
+	[F_Expand1] [nvarchar](500) NULL,
31
+	[F_Expand2] [nvarchar](500) NULL,
32
+	[F_Expand3] [nvarchar](500) NULL
33
+) ON [PRIMARY]
34
+
35
+GO
36
+
37
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'问卷ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutAnswersWX', @level2type=N'COLUMN',@level2name=N'F_PagerID'
38
+GO
39
+
40
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'试题ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutAnswersWX', @level2type=N'COLUMN',@level2name=N'F_QID'
41
+GO
42
+
43
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'选择答案ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutAnswersWX', @level2type=N'COLUMN',@level2name=N'F_QIID'
44
+GO
45
+
46
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'答案' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutAnswersWX', @level2type=N'COLUMN',@level2name=N'F_Answer'
47
+GO
48
+
49
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'客户计划ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutAnswersWX', @level2type=N'COLUMN',@level2name=N'F_CusTelID'
50
+GO
51
+
52
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'客户ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutAnswersWX', @level2type=N'COLUMN',@level2name=N'F_CusID'
53
+GO
54
+
55
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'操作人ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutAnswersWX', @level2type=N'COLUMN',@level2name=N'F_OptBy'
56
+GO
57
+
58
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'操作人' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutAnswersWX', @level2type=N'COLUMN',@level2name=N'F_OptByName'
59
+GO
60
+
61
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'操作时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutAnswersWX', @level2type=N'COLUMN',@level2name=N'F_OptOn'
62
+GO
63
+
64
+

+ 79 - 0
sql/sql_20180503_T_Call_OutTelNumWX.sql

@@ -0,0 +1,79 @@
1
+USE [CallCenter_XiXianDC]
2
+GO
3
+
4
+IF  EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'[dbo].[T_Call_OutTelNumWX]') AND type in (N'U'))
5
+DROP TABLE [dbo].[T_Call_OutTelNumWX]
6
+GO
7
+
8
+USE [CallCenter_XiXianDC]
9
+GO
10
+
11
+SET ANSI_NULLS ON
12
+GO
13
+
14
+SET QUOTED_IDENTIFIER ON
15
+GO
16
+
17
+SET ANSI_PADDING ON
18
+GO
19
+
20
+CREATE TABLE [dbo].[T_Call_OutTelNumWX](
21
+	[F_Id] [int] IDENTITY(1,1) NOT NULL,
22
+	[F_PagerId] [int] NULL,
23
+	[F_CusID] [int] NULL,
24
+	[F_CusName] [nvarchar](200) NULL,
25
+	[F_TelPhone] [nvarchar](200) NOT NULL,
26
+	[F_Phone] [nvarchar](200) NOT NULL,
27
+	[F_CountryId] [int] NULL,
28
+	[F_Country] [nvarchar](200) NOT NULL,
29
+	[F_Address] [nvarchar](2000) NOT NULL,
30
+	[F_Openid] [nvarchar](200) NULL,
31
+	[F_UserId] [int] NULL,
32
+	[F_UserName] [nvarchar](50) NULL,
33
+	[F_CreateTime] [datetime] NULL DEFAULT (getdate()),
34
+	[F_Count][int] null default(0),
35
+	[F_AskInfo] [text] NULL,
36
+	[F_AskRes] [text] NULL,
37
+	[F_DeleteFlag] [int] NULL DEFAULT ((0)),
38
+ CONSTRAINT [PK_T_Call_OutTelNumWX] PRIMARY KEY CLUSTERED 
39
+(
40
+	[F_Id] ASC
41
+)WITH (PAD_INDEX  = OFF, STATISTICS_NORECOMPUTE  = OFF, IGNORE_DUP_KEY = OFF, ALLOW_ROW_LOCKS  = ON, ALLOW_PAGE_LOCKS  = ON) ON [PRIMARY]
42
+) ON [PRIMARY] TEXTIMAGE_ON [PRIMARY]
43
+
44
+GO
45
+
46
+SET ANSI_PADDING OFF
47
+GO
48
+
49
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'客户ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWX', @level2type=N'COLUMN',@level2name=N'F_CusID'
50
+GO
51
+
52
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'客户姓名' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWX', @level2type=N'COLUMN',@level2name=N'F_CusName'
53
+GO
54
+
55
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'电话号码' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWX', @level2type=N'COLUMN',@level2name=N'F_TelPhone'
56
+GO
57
+
58
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'固定电话' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWX', @level2type=N'COLUMN',@level2name=N'F_Phone'
59
+GO
60
+
61
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'乡镇id' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWX', @level2type=N'COLUMN',@level2name=N'F_CountryId'
62
+GO
63
+
64
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'乡镇' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWX', @level2type=N'COLUMN',@level2name=N'F_Country'
65
+GO
66
+
67
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'住址' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWX', @level2type=N'COLUMN',@level2name=N'F_Address'
68
+GO
69
+
70
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'提交次数' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWX', @level2type=N'COLUMN',@level2name=N'F_Count'
71
+GO
72
+
73
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'答案ID或内容' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWX', @level2type=N'COLUMN',@level2name=N'F_AskInfo'
74
+GO
75
+
76
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'试题ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWX', @level2type=N'COLUMN',@level2name=N'F_AskRes'
77
+GO
78
+
79
+

+ 80 - 0
sql/sql_20180503_T_Call_OutTelNumWXRecords.sql

@@ -0,0 +1,80 @@
1
+USE [CallCenter_XiXianDC]
2
+GO
3
+
4
+IF  EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'[dbo].[T_Call_OutTelNumWXRecords]') AND type in (N'U'))
5
+DROP TABLE [dbo].[T_Call_OutTelNumWXRecords]
6
+GO
7
+
8
+USE [CallCenter_XiXianDC]
9
+GO
10
+
11
+SET ANSI_NULLS ON
12
+GO
13
+
14
+SET QUOTED_IDENTIFIER ON
15
+GO
16
+
17
+SET ANSI_PADDING ON
18
+GO
19
+
20
+CREATE TABLE [dbo].[T_Call_OutTelNumWXRecords](
21
+	[F_Id] [int] IDENTITY(1,1) NOT NULL,
22
+	[F_TelId] [int] NOT NULL,
23
+	[F_PagerId] [int] NULL,
24
+	[F_CusID] [int] NULL,
25
+	[F_CusName] [nvarchar](200) NULL,
26
+	[F_TelPhone] [nvarchar](200) NOT NULL,
27
+	[F_Phone] [nvarchar](200) NOT NULL,
28
+	[F_CountryId] [int] NULL,
29
+	[F_Country] [nvarchar](200) NOT NULL,
30
+	[F_Address] [nvarchar](2000) NOT NULL,
31
+	[F_Openid] [nvarchar](200) NULL,
32
+	[F_UserId] [int] NULL,
33
+	[F_UserName] [nvarchar](50) NULL,
34
+	[F_CreateTime] [datetime] NULL DEFAULT (getdate()),
35
+	[F_Count][int] null default(0),
36
+	[F_AskInfo] [text] NULL,
37
+	[F_AskRes] [text] NULL,
38
+	[F_DeleteFlag] [int] NULL DEFAULT ((0)),
39
+ CONSTRAINT [PK_T_Call_OutTelNumWXRecords] PRIMARY KEY CLUSTERED 
40
+(
41
+	[F_Id] ASC
42
+)WITH (PAD_INDEX  = OFF, STATISTICS_NORECOMPUTE  = OFF, IGNORE_DUP_KEY = OFF, ALLOW_ROW_LOCKS  = ON, ALLOW_PAGE_LOCKS  = ON) ON [PRIMARY]
43
+) ON [PRIMARY] TEXTIMAGE_ON [PRIMARY]
44
+
45
+GO
46
+
47
+SET ANSI_PADDING OFF
48
+GO
49
+
50
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'客户ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWXRecords', @level2type=N'COLUMN',@level2name=N'F_CusID'
51
+GO
52
+
53
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'客户姓名' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWXRecords', @level2type=N'COLUMN',@level2name=N'F_CusName'
54
+GO
55
+
56
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'电话号码' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWXRecords', @level2type=N'COLUMN',@level2name=N'F_TelPhone'
57
+GO
58
+
59
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'固定电话' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWXRecords', @level2type=N'COLUMN',@level2name=N'F_Phone'
60
+GO
61
+
62
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'乡镇id' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWXRecords', @level2type=N'COLUMN',@level2name=N'F_CountryId'
63
+GO
64
+
65
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'乡镇' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWXRecords', @level2type=N'COLUMN',@level2name=N'F_Country'
66
+GO
67
+
68
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'住址' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWXRecords', @level2type=N'COLUMN',@level2name=N'F_Address'
69
+GO
70
+
71
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'提交次数' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWXRecords', @level2type=N'COLUMN',@level2name=N'F_Count'
72
+GO
73
+
74
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'答案ID或内容' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWXRecords', @level2type=N'COLUMN',@level2name=N'F_AskInfo'
75
+GO
76
+
77
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'试题ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Call_OutTelNumWXRecords', @level2type=N'COLUMN',@level2name=N'F_AskRes'
78
+GO
79
+
80
+

BIN
sql/sql_20180503_工单存储过程.sql


+ 3 - 0
sql/sql_20180503_工单添加问卷id.sql

@@ -0,0 +1,3 @@
1
+alter table T_Wo_WorkOrder add WjID int null
2
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'¹ØÁªµÄÎļþID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'WjID'
3
+GO

BIN
sql/sql_20180507.sql


+ 20 - 0
sql/sql_20180508_清理表.sql

@@ -0,0 +1,20 @@
1
+truncate table rep_agent_detail
2
+truncate table rep_agent_state
3
+truncate table rep_conference
4
+truncate table dbo.rep_ext_call_in
5
+truncate table dbo.rep_ext_call_out
6
+truncate table dbo.rep_host
7
+truncate table dbo.rep_transfer
8
+truncate table dbo.rep_trunk_call_in
9
+truncate table dbo.T_Call_Blacklist
10
+truncate table dbo.T_Call_CallRecords
11
+truncate table dbo.T_Call_OutAnswers
12
+truncate table dbo.T_Call_OutTaskRecords
13
+truncate table dbo.T_Call_OutTaskTelNum
14
+truncate table dbo.T_Cus_CustomerBase
15
+truncate table dbo.T_Msg_NoticeInfo
16
+truncate table dbo.T_Sys_LoginLogs
17
+truncate table dbo.T_Wo_WorkOrder
18
+truncate table dbo.T_Wo_WorkOrderItem
19
+truncate table dbo.T_WO_UserWorkOrder
20
+truncate table dbo.T_Vis_Files

La diferencia del archivo ha sido suprimido porque es demasiado grande
+ 27 - 0
sql/sql_20180509.sql