调整报表

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/TalkTimeController.cs

@@ -20,7 +20,7 @@ namespace CallCenterApi.Interface.Controllers.report
         {
             ActionResult res = NoToken("未知错误，请重新登录");
          
-                String[] str = { "坐席名称", "呼入次数", "呼入时长", "呼出次数", "呼出时长", "呼出未接通次数", "振铃时长", "通话总时长", "平均通话时长" };
+                String[] str = { "坐席名称", "呼入次数", "呼入时长", "呼入未接通次数", "呼出次数", "呼出时长", "呼出未接通次数", "振铃时长","接通总次数", "通话总时长", "平均通话时长" };
                 res = Success("获取通话时长统计表头成功", str);
       
             return res;
@@ -117,12 +117,14 @@ namespace CallCenterApi.Interface.Controllers.report
             DataColumn dc1 = new DataColumn("坐席名称", Type.GetType("System.String"));
             DataColumn dc2 = new DataColumn("呼入次数", Type.GetType("System.String"));
             DataColumn dc3 = new DataColumn("呼入时长", Type.GetType("System.String"));
-            DataColumn dc4 = new DataColumn("呼出次数", Type.GetType("System.String"));
-            DataColumn dc5 = new DataColumn("呼出时长", Type.GetType("System.String"));
-            DataColumn dc6 = new DataColumn("呼出未接通次数", Type.GetType("System.String"));
-            DataColumn dc7 = new DataColumn("振铃时长", Type.GetType("System.String"));
-            DataColumn dc8 = new DataColumn("通话总时长", Type.GetType("System.String"));
-            DataColumn dc9 = new DataColumn("平均通话总时长", Type.GetType("System.String"));
+            DataColumn dc4 = new DataColumn("呼入未接通次数", Type.GetType("System.String"));            
+            DataColumn dc5 = new DataColumn("呼出次数", Type.GetType("System.String"));
+            DataColumn dc6 = new DataColumn("呼出时长", Type.GetType("System.String"));
+            DataColumn dc7 = new DataColumn("呼出未接通次数", Type.GetType("System.String"));
+            DataColumn dc8 = new DataColumn("振铃时长", Type.GetType("System.String"));
+            DataColumn dc9 = new DataColumn("接通总次数", Type.GetType("System.String"));
+            DataColumn dc10 = new DataColumn("通话总时长", Type.GetType("System.String"));
+            DataColumn dc11 = new DataColumn("平均通话总时长", Type.GetType("System.String"));
 
             dtNew.Columns.Add(dc1);
             dtNew.Columns.Add(dc2);
@@ -133,14 +135,18 @@ namespace CallCenterApi.Interface.Controllers.report
             dtNew.Columns.Add(dc7);
             dtNew.Columns.Add(dc8);
             dtNew.Columns.Add(dc9);
+            dtNew.Columns.Add(dc10);
+            dtNew.Columns.Add(dc11);
             #endregion
 
-            string[] CallInTime = GetCallRecordIn(stime, endtime, "0").TrimStart('[').TrimEnd(']').Split(',');
+            string[] CallInTime = GetCallRecordIn(stime, endtime, "0","").TrimStart('[').TrimEnd(']').Split(',');
             string[] CallInTimes = GetCallRecordTotalTime(stime, endtime, "0").TrimStart('[').TrimEnd(']').Split(',');
+            string[] CallInWTime = GetCallRecordIn(stime, endtime, "1", "0").TrimStart('[').TrimEnd(']').Split(',');
             string[] CallOutTime = GetCallRecordOut(stime, endtime, "1", "").TrimStart('[').TrimEnd(']').Split(',');
             string[] CallOutTimes = GetCallRecordTotalTime(stime, endtime, "1").TrimStart('[').TrimEnd(']').Split(',');
             string[] CallOutWTime = GetCallRecordOut(stime, endtime, "1", "0").TrimStart('[').TrimEnd(']').Split(',');
             string[] CallOutWTimes = GetCallRecordRingTime(stime, endtime).TrimStart('[').TrimEnd(']').Split(',');
+            string[] CallTime = GetCallRecord(stime, endtime, "", "1").TrimStart('[').TrimEnd(']').Split(','); 
             string[] CallTotalTime = GetCallRecordTotalTime(stime, endtime, "").TrimStart('[').TrimEnd(']').Split(',');
             string[] AgentArr = GetAgent().TrimStart('[').TrimEnd(']').Split(',');
             string[] AverageTime = GetCallAverageTime(stime, endtime).TrimStart('[').TrimEnd(']').Split(',');
@@ -152,10 +158,12 @@ namespace CallCenterApi.Interface.Controllers.report
                 drNew["坐席名称"] = AgentArr[i].Replace('\'', ' ');
                 drNew["呼入次数"] = CallInTime[i];
                 drNew["呼入时长"] = CallInTimes[i];
+                drNew["呼入未接通次数"] = CallInWTime[i];
                 drNew["呼出次数"] = CallOutTime[i];
                 drNew["呼出时长"] = CallOutTimes[i];
                 drNew["呼出未接通次数"] = CallOutWTime[i];
                 drNew["振铃时长"] = CallOutWTimes[i];
+                drNew["接通总次数"] = CallTime[i]; 
                 drNew["通话总时长"] = CallTotalTime[i];
                 drNew["平均通话总时长"] = AverageTime[i];
 
@@ -200,6 +208,7 @@ namespace CallCenterApi.Interface.Controllers.report
             {
                 sql += " and CallType=" + tag;
             }
+            
             var userAccountList = new BLL.T_Sys_UserAccount().GetModelList(" F_SeatFlag=1");
             DataTable dt = DbHelperSQL.Query("SELECT UserId,UserCode,UserName,COUNT(*) AS calloutCount,SUM(TalkLongTime) AS TalkSummaryTime FROM T_Call_CallRecords where 1=1 " + sql + "  GROUP BY UserId,UserCode,UserName").Tables[0];
 
@@ -241,7 +250,7 @@ namespace CallCenterApi.Interface.Controllers.report
         {
             string result = "[";
 
-            string[] CallInTime = GetCallRecordIn(BeginTime, EndTime, "0").TrimStart('[').TrimEnd(']').Split(',');
+            string[] CallInTime = GetCallRecordIn(BeginTime, EndTime, "0","").TrimStart('[').TrimEnd(']').Split(',');
             string[] CallOutTime = GetCallRecordOut(BeginTime, EndTime, "1","").TrimStart('[').TrimEnd(']').Split(',');
 
             string[] CallTotalTime = GetCallRecordTotalTime(BeginTime, EndTime,"").TrimStart('[').TrimEnd(']').Split(',');
@@ -271,9 +280,19 @@ namespace CallCenterApi.Interface.Controllers.report
         /// <param name="BeginTime">开始时间</param>
         /// <param name="EndTime">结束时间</param>
         /// <returns></returns>
-        public string GetCallRecordIn(string BeginTime, string EndTime, string Tag)
+        public string GetCallRecordIn(string BeginTime, string EndTime, string Tag,string state)
         {
-            return GetHighChartData(BeginTime, EndTime, Tag, "");
+            return GetHighChartData(BeginTime, EndTime, Tag, state);
+        }
+        /// <summary>
+        /// 获取坐席的接通次数
+        /// </summary>
+        /// <param name="BeginTime">开始时间</param>
+        /// <param name="EndTime">结束时间</param>
+        /// <returns></returns>
+        public string GetCallRecord(string BeginTime, string EndTime, string Tag, string state)
+        {
+            return GetHighChartData(BeginTime, EndTime, Tag, state);
         }
         /// <summary>
         /// 获取呼入呼出数据
@@ -285,25 +304,30 @@ namespace CallCenterApi.Interface.Controllers.report
         private string GetHighChartData(string BeginTime, string EndTime, string Tag, string state)
         {
             string result = "[";
-            string sql = " and CallType=" + Tag; // 呼入
+            string sql = " 1=1 "; 
             var userAccountList = new BLL.T_Sys_UserAccount().GetModelList(" F_SeatFlag=1");
 
+            if (Tag != "")
+            {
+                sql += " and CallType=" + Tag.Trim();
+            }
+
             if (BeginTime != "")
             {
-                sql += " and BeginTime>='" + BeginTime + "'";
-                //sql += " and DATEDIFF(d,BeginTime,'" + BeginTime + "')<=0";
+                //sql += " and BeginTime>='" + BeginTime + "'";
+                sql += " and DATEDIFF(d,BeginTime,'" + BeginTime + "')<=0";
             }
             if (EndTime != "")
             {
-                sql += " and BeginTime<='" + EndTime + "'";
-                //sql += " and DATEDIFF(d,BeginTime,'" + EndTime + "')>=0";
+                //sql += " and BeginTime<='" + EndTime + "'";
+                sql += " and DATEDIFF(d,BeginTime,'" + EndTime + "')>=0";
             }
             if (state.Trim() != "")
             {
                 sql += " and CallState=" + state.Trim();
             }
 
-            DataTable dt = DbHelperSQL.Query("SELECT UserId,UserCode,UserName,COUNT(*) AS calloutCount FROM T_Call_CallRecords where 1=1 " + sql + "  GROUP BY UserId,UserCode,UserName").Tables[0];
+            DataTable dt = DbHelperSQL.Query("SELECT UserId,UserCode,UserName,COUNT(*) AS calloutCount FROM T_Call_CallRecords where " + sql + "  GROUP BY UserId,UserCode,UserName").Tables[0];
             Dictionary<string, int> myDictionary = new Dictionary<string, int>();
 
             foreach (Model.T_Sys_UserAccount item in userAccountList)
@@ -340,13 +364,13 @@ namespace CallCenterApi.Interface.Controllers.report
 
             if (BeginTime != "")
             {
-                sql += " and BeginTime>='" + BeginTime + "'";
-                //sql += " and DATEDIFF(d,BeginTime,'" + BeginTime + "')<=0";
+                //sql += " and BeginTime>='" + BeginTime + "'";
+                sql += " and DATEDIFF(d,BeginTime,'" + BeginTime + "')<=0";
             }
             if (EndTime != "")
             {
-                sql += " and BeginTime<='" + EndTime + "'";
-                //sql += " and DATEDIFF(d,BeginTime,'" + EndTime + "')>=0";
+                //sql += " and BeginTime<='" + EndTime + "'";
+                sql += " and DATEDIFF(d,BeginTime,'" + EndTime + "')>=0";
             }
             sql += " and CallType=1  and CallState=0";
 

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/ZuoXiTongHuaController.cs

@@ -264,72 +264,91 @@ namespace CallCenterApi.Interface.Controllers.report
                 DataTable dt1 = new DataTable();
                 dt1 = DbHelperSQL.Query(sql).Tables[0];
 
-                if (dt1.Rows[0]["sums"] == null || dt1.Rows[0]["sums"].ToString() == "" || dt1.Rows[0]["sums"].ToString() == "0")
-                {
-                    continue;
-                }
+
+                //20180509 zhengbingbing  调整报表，全部显示坐席
                 drNew["坐席人员"] = dt.Rows[i]["F_UserName"].ToString();
-                drNew["通话总时长"] = (Convert.ToDouble(dt1.Rows[0]["sums"]) / 3600).ToString("f2");
-                Double sums = 0;
-                if (dt1.Rows[0]["sums"] != null && dt1.Rows[0]["sums"].ToString() != "")
-                {
-                    zong1 += Convert.ToInt32(dt1.Rows[0]["sums"]);
-                    sums = Convert.ToInt32(dt1.Rows[0]["sums"]);
-                }
-                if (dt1.Rows[0]["sumshuchu"] == null || dt1.Rows[0]["sumshuchu"].ToString() == "")
+                if (dt1.Rows[0]["sums"] == null || dt1.Rows[0]["sums"].ToString() == "" || dt1.Rows[0]["sums"].ToString() == "0")
                 {
+                    drNew["通话总时长"] = "0";
                     drNew["呼出通话总时长"] = "0";
-                }
-                else
-                {
-                    drNew["呼出通话总时长"] = (Convert.ToDouble(dt1.Rows[0]["sumshuchu"]) / 3600).ToString("f2");
-                }
-                sumshuchu = 0;
-                if (dt1.Rows[0]["sumshuchu"] != null && dt1.Rows[0]["sumshuchu"].ToString() != "")
-                {
-                    zong2 += Convert.ToInt32(dt1.Rows[0]["sumshuchu"]);
-                    sumshuchu = Convert.ToInt32(dt1.Rows[0]["sumshuchu"]);
-                }
-                if (sums == 0)
-                {
                     drNew["呼出通话占比"] = "0.00" + "%";
-                }
-                else
-                {
-                    drNew["呼出通话占比"] = (sumshuchu / sums * 100).ToString("f2") + "%";
-                }
-                if (dt1.Rows[0]["sumshuru"] == null || dt1.Rows[0]["sumshuru"].ToString() == "")
-                {
                     drNew["呼入通话总时长"] = "0";
-                }
-                else
-                {
-                    drNew["呼入通话总时长"] = (Convert.ToDouble(dt1.Rows[0]["sumshuru"]) / 3600).ToString("f2");
-                }
-                sumshuru = 0;
-
-                if (dt1.Rows[0]["sumshuru"] != null && dt1.Rows[0]["sumshuru"].ToString() != "")
-                {
-                    zong3 += Convert.ToInt32(dt1.Rows[0]["sumshuru"]);
-                    sumshuru = Convert.ToInt32(dt1.Rows[0]["sumshuru"]);
-                }
-                if (sums == 0)
-                {
                     drNew["呼入通话占比"] = "0.00" + "%";
-                }
-                else
-                {
-                    drNew["呼入通话占比"] = (sumshuru / sums * 100).ToString("f2") + "%";
-                }
-                if (day == 0)
-                {
                     drNew["平均日呼入通话时长"] = "0.00";
                     drNew["平均日呼出通话时长"] = "0.00";
+
                 }
                 else
                 {
-                    drNew["平均日呼入通话时长"] = (sumshuru / day / 3600).ToString("f2");
-                    drNew["平均日呼出通话时长"] = (sumshuchu / day / 3600).ToString("f2");
+                    #region 20180509
+                    //if (dt1.Rows[0]["sums"] == null || dt1.Rows[0]["sums"].ToString() == "" || dt1.Rows[0]["sums"].ToString() == "0")
+                    //{
+                    //    continue;
+                    //}
+                    //drNew["坐席人员"] = dt.Rows[i]["F_UserName"].ToString();
+                    #endregion
+                    drNew["通话总时长"] = (Convert.ToDouble(dt1.Rows[0]["sums"]) / 3600).ToString("f2");
+                    Double sums = 0;
+                    if (dt1.Rows[0]["sums"] != null && dt1.Rows[0]["sums"].ToString() != "")
+                    {
+                        zong1 += Convert.ToInt32(dt1.Rows[0]["sums"]);
+                        sums = Convert.ToInt32(dt1.Rows[0]["sums"]);
+                    }
+                    if (dt1.Rows[0]["sumshuchu"] == null || dt1.Rows[0]["sumshuchu"].ToString() == "")
+                    {
+                        drNew["呼出通话总时长"] = "0";
+                    }
+                    else
+                    {
+                        drNew["呼出通话总时长"] = (Convert.ToDouble(dt1.Rows[0]["sumshuchu"]) / 3600).ToString("f2");
+                    }
+                    sumshuchu = 0;
+                    if (dt1.Rows[0]["sumshuchu"] != null && dt1.Rows[0]["sumshuchu"].ToString() != "")
+                    {
+                        zong2 += Convert.ToInt32(dt1.Rows[0]["sumshuchu"]);
+                        sumshuchu = Convert.ToInt32(dt1.Rows[0]["sumshuchu"]);
+                    }
+                    if (sums == 0)
+                    {
+                        drNew["呼出通话占比"] = "0.00" + "%";
+                    }
+                    else
+                    {
+                        drNew["呼出通话占比"] = (sumshuchu / sums * 100).ToString("f2") + "%";
+                    }
+                    if (dt1.Rows[0]["sumshuru"] == null || dt1.Rows[0]["sumshuru"].ToString() == "")
+                    {
+                        drNew["呼入通话总时长"] = "0";
+                    }
+                    else
+                    {
+                        drNew["呼入通话总时长"] = (Convert.ToDouble(dt1.Rows[0]["sumshuru"]) / 3600).ToString("f2");
+                    }
+                    sumshuru = 0;
+
+                    if (dt1.Rows[0]["sumshuru"] != null && dt1.Rows[0]["sumshuru"].ToString() != "")
+                    {
+                        zong3 += Convert.ToInt32(dt1.Rows[0]["sumshuru"]);
+                        sumshuru = Convert.ToInt32(dt1.Rows[0]["sumshuru"]);
+                    }
+                    if (sums == 0)
+                    {
+                        drNew["呼入通话占比"] = "0.00" + "%";
+                    }
+                    else
+                    {
+                        drNew["呼入通话占比"] = (sumshuru / sums * 100).ToString("f2") + "%";
+                    }
+                    if (day == 0)
+                    {
+                        drNew["平均日呼入通话时长"] = "0.00";
+                        drNew["平均日呼出通话时长"] = "0.00";
+                    }
+                    else
+                    {
+                        drNew["平均日呼入通话时长"] = (sumshuru / day / 3600).ToString("f2");
+                        drNew["平均日呼出通话时长"] = (sumshuchu / day / 3600).ToString("f2");
+                    }
                 }
                 dtNew.Rows.Add(drNew);
             }

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Properties/PublishProfiles/pingan.pubxml

@@ -11,7 +11,7 @@
     <SiteUrlToLaunchAfterPublish />
     <LaunchSiteAfterPublish>True</LaunchSiteAfterPublish>
     <ExcludeApp_Data>False</ExcludeApp_Data>
-    <publishUrl>E:\XX息县调查\发布\WebSite</publishUrl>
+    <publishUrl>E:\MD民调系统\XX息县调查\发布\WebSite</publishUrl>
     <DeleteExistingFiles>False</DeleteExistingFiles>
   </PropertyGroup>
 </Project>