XiXianDC_API/codegit/CallCenterApi/CallCenterAp.../CallCenterAp.../Controllers/tel/CallInScreen...

using CallCenter.Utility;
using CallCenterApi.Common;
using CallCenterApi.Interface.Controllers.Base;
using CallCenterApi.Interface.Models.Dto;
using System;
using System.Collections.Generic;
using System.Data;
using System.Linq;
using System.Web;
using System.Web.Mvc;

namespace CallCenterApi.Interface.Controllers.tel
{
    public class CallInScreenController : BaseController
    {
        private BLL.T_Sys_DictionaryValue dictionaryValueBLL = new BLL.T_Sys_DictionaryValue();
        /// <summary>
        /// 添加黑名单
        /// </summary>
        /// <returns></returns>
        public ActionResult AddBlack()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {
                
                    int userId = CurrentUser.UserData.F_UserId;
                    if (userId != 0)
                    {
                        Model.T_Sys_UserAccount ua = new BLL.T_Sys_UserAccount().GetModel(userId);
                        if (ua != null)
                        {
                            string tel = HttpUtility.UrlDecode(RequestString.GetFormString("tel"));
                            string callid = HttpUtility.UrlDecode(RequestString.GetFormString("callid"));
                            int n = RequestString.GetInt("num", 0);
                            int type = RequestString.GetInt("type", 0);
                            Model.T_Call_Blacklist dModel = new BLL.T_Call_Blacklist().GetModelList(" F_TelPhone='" + tel + "' ").FirstOrDefault();

                            var date = DateTime.Now;
                            var enddate = date;
                            switch (type)
                            {
                                case 1: enddate = enddate.AddDays(n); break;
                                case 2: enddate = enddate.AddHours(n); break;
                                case 3: enddate = enddate.AddMinutes(n); break;
                                case 4: enddate = DateTime.MaxValue; break;
                            }
                            if (dModel == null)
                            {
                                dModel = new Model.T_Call_Blacklist();
                                dModel.F_CallId = callid;
                                dModel.F_TelPhone = tel.Trim();
                                dModel.F_SetTime = date;
                                dModel.F_RemoveTime = enddate;
                                dModel.F_InterceptNum = 1;
                                dModel.F_UserId = ua.F_UserId;
                                int b = new BLL.T_Call_Blacklist().Add(dModel);
                                if (b > 0)
                                {
                                    res = Success("添加成功", enddate.ToString("yyyy-MM-dd HH:mm:ss"));
                                }
                                else
                                {
                                    res = Error("添加失败");
                                }
                            }
                            else
                            {

                                dModel.F_RemoveTime = enddate;
                                if (new BLL.T_Call_Blacklist().Update(dModel))
                                {
                                    res = Success("修改成功", enddate.ToString("yyyy-MM-dd HH:mm:ss"));
                                }
                                else
                                {
                                    res = Error("修改失败");
                                }
                            }
                        }
                    }
              
            }
            return res;
        }

        /// <summary>
        /// 取消黑名单
        /// </summary>
        /// <returns></returns>
        public ActionResult DelBlack()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {

                string tel = HttpUtility.UrlDecode(RequestString.GetQueryString("tel"));
                Model.T_Call_Blacklist dModel = new BLL.T_Call_Blacklist().GetModelList(" F_TelPhone='" + tel + "' ").FirstOrDefault();

                if (dModel != null)
                {
                    bool bl = new BLL.T_Call_Blacklist().Delete(dModel.F_BlackId);
                    if (bl)
                    {
                        res = Success("取消成功");
                    }
                }

            }
            return res;
        }

        /// <summary>
        /// 根据来电号码获取客户信息
        /// </summary>
        /// <returns></returns>
        public ActionResult GetCustomerByTel(string tel)
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {
                
                BLL.T_Cus_CustomerBase bll = new BLL.T_Cus_CustomerBase();
                var cusmodel=bll.GetModelByTel(tel);
                CustomerDto cusdto = new CustomerDto();
                if (cusmodel != null)
                {
                    cusdto.id = cusmodel.F_CustomerId;
                    cusdto.cusname = cusmodel.F_CustomerName;
                    cusdto.mobile = cusmodel.F_Mobile;
                    cusdto.telphone = cusmodel.F_Telephone;
                    cusdto.countryid = cusmodel.F_CityID.Value;
                    cusdto.country = cusmodel.F_City;
                    cusdto.address = cusmodel.F_Address;
                    res = Success("获取成功", cusdto);
                }
                else
                    res = Success("获取失败", null);
                
            }
            return res;
        }

        #region 20180509调整前
        //public ActionResult GetCustomerByTel()
        //{
        //    ActionResult res = NoToken("未知错误，请重新登录");
        //    if (Request.IsAuthenticated)
        //    {
        //        DataTable dt = new DataTable();

        //        string tel = HttpUtility.UrlDecode(RequestString.GetQueryString("tel"));
        //        BLL.T_Cus_CustomerBase bll = new BLL.T_Cus_CustomerBase();
        //        dt = bll.GetList(" F_Telephone like '%" + tel + "%' or F_Mobile like '%" + tel + "%' ").Tables[0];
                
        //        res = Success("客户信息加载成功", dt);

        //    }
        //    return res;
        //}
        #endregion

        /// <summary>
        /// 根据来电号码获取最近的callid
        /// </summary>
        /// <returns></returns>
        public ActionResult GetCallIdByPhone()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {
                DataTable dt = new DataTable();

                string tel = HttpUtility.UrlDecode(RequestString.GetQueryString("tel"));
                Model.T_Call_CallRecords model = new BLL.T_Call_CallRecords().GetModelByTelphone(tel);

                res = Success("加载成功", model);

            }
            return res;
        }

        /// <summary>
        /// 根据callid获取最近的通话记录
        /// </summary>
        /// <returns></returns>
        public ActionResult GetTelRecordByCallid()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {
                DataTable dt = new DataTable();

                string callid = HttpUtility.UrlDecode(RequestString.GetQueryString("callid"));
                Model.T_Call_CallRecords model = new BLL.T_Call_CallRecords().GetModelByCallId(callid);

                res = Success("通话记录加载成功", model);

            }
            return res;
        }

        /// <summary>
        /// 来电归属地查询
        /// </summary>
        /// <returns></returns>
        public ActionResult GetPhoneLocation()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {
                string location = "未知";

                string tel = HttpUtility.UrlDecode(RequestString.GetQueryString("tel"));
                if (tel.Trim().Length == 11 && tel.Substring(0, 1) != "0")
                {
                    BLL.T_Sys_MobileData mobile_Bll = new BLL.T_Sys_MobileData();
                    Model.T_Sys_MobileData mobileModel = mobile_Bll.GetModelList(" F_MobileNum='"+ tel.Substring(0, 7) + "'").FirstOrDefault();

                    if (mobileModel != null)
                    {
                        location = mobileModel.F_CityDes + mobileModel.F_CardDes;
                    }
                }
                else
                {
                    BLL.T_Sys_TelTitleData numbBll = new BLL.T_Sys_TelTitleData();
                    List<Model.T_Sys_TelTitleData> mobileModel = numbBll.GetModelList(" 1=1 and F_KeyPhoneNum='" + tel.Substring(0, 4) + "'");
                    if (mobileModel == null || mobileModel.Count <= 0)
                    {
                        mobileModel = numbBll.GetModelList(" 1=1 and F_KeyPhoneNum='" + tel.Substring(0, 3) + "'");
                    }
                    if (mobileModel.Count > 0)
                    {
                        location = mobileModel[0].F_TitleName;
                    }
                }

                res = Success("归属地加载成功", location);

            }
            return res;
        }

        /// <summary>
        /// 历史记录列表
        /// </summary>
        /// <returns></returns>
        public ActionResult GetOldList()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {
                string sql = "";
                string sqlcount = "";
                DataTable dt = new DataTable();

                string strtel = HttpUtility.UrlDecode(RequestString.GetQueryString("tel"));
                string strcalltype = HttpUtility.UrlDecode(RequestString.GetQueryString("calltype"));
                string strstarttime = HttpUtility.UrlDecode(RequestString.GetQueryString("starttime"));
                string strendtime = HttpUtility.UrlDecode(RequestString.GetQueryString("endtime"));

                string strpageindex = RequestString.GetQueryString("page");
                int pageindex = 1;
                string strpagesize = RequestString.GetQueryString("pagesize");
                int pagesize = 10;

                if (strcalltype.Trim() != "" && strcalltype != "undefined")
                {
                    sql += " and CallType=" + strcalltype + " ";
                }
                if (strtel.Trim() != "" && strtel != "undefined")
                {
                    sql += " and CallNumber= '" + strtel.Trim() + "' ";
                    sqlcount += " and CallNumber= '" + strtel.Trim() + "' ";
                }
                //else
                //{
                //    sql += " and 1=0 ";
                //}
                if (strstarttime.Trim() != "" && strstarttime != "undefined")
                {
                    sql += " and datediff(day,BeginTime,'" + strstarttime + "')<=0 ";
                    sqlcount += " and datediff(day,BeginTime,'" + strstarttime + "')<=0 ";
                }
                if (strendtime.Trim() != "" && strendtime != "undefined")
                {
                    sql += " and datediff(day,BeginTime,'" + strendtime + "')>=0   ";
                    sqlcount += " and datediff(day,BeginTime,'" + strendtime + "')>=0   ";
                }

                if (strpageindex.Trim() != "")
                {
                    pageindex = Convert.ToInt32(strpageindex);
                }

                if (strpagesize.Trim() != "")
                {
                    pagesize = Convert.ToInt32(strpagesize);
                }
                int recordCount = 0;
                dt = BLL.PagerBLL.GetListPager(
                    "T_Call_CallRecords",
                    "CallRecordsId",
                    "*",
                    sql,
                    "ORDER BY CallRecordsId desc",
                    pagesize,
                    pageindex,
                    true,
                    out recordCount);
                var config = new BLL.T_Sys_SystemConfig().GetModelList(" F_ParamCode='PlayPath' ").FirstOrDefault();
                foreach (DataRow dr in dt.Rows)
                {
                    string path = dr["FilePath"] != null ? dr["FilePath"].ToString() : "";
                    if (path != "" && config != null && !string.IsNullOrEmpty(config.F_ParamValue))
                    {
                        var ym = config.F_ParamValue;
                        if (ym.Substring(ym.Length - 1) == "/")
                        {
                            ym = ym.Substring(0, ym.Length - 1);
                        }
                        dr["FilePath"] = ym + path.Substring(path.IndexOf(':') + 1).Replace('\\', '/');
                    }
                }

                int hrcount = new BLL.T_Call_CallRecords().GetRecordCount(" calltype=0 "+ sqlcount);
                int hccount = new BLL.T_Call_CallRecords().GetRecordCount(" calltype=1 "+ sqlcount);
                
                var obj = new
                {
                    state = "success",
                    message = "成功",
                    rows = dt,
                    total = recordCount,
                    hrcount=hrcount,
                    hccount=hccount,
                };

                res = Content(obj.ToJson());

            }
            return res;
        }

        /// <summary>
        /// 获取最新知识库
        /// </summary>
        /// <returns></returns>
        public ActionResult GetZSKList()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {

                DataTable dt = new DataTable();
                string pid = HttpUtility.UrlDecode(RequestString.GetQueryString("pid"));
                string keywords = HttpUtility.UrlDecode(RequestString.GetQueryString("keywords"));

                string sql = " F_DeleteFlag=0";
                if (pid.Trim() != "")
                {
                    sql += " and F_CategoryId=" + pid.Trim();
                }
                if (keywords.Trim() != "")
                {
                    sql += " and (F_Content like '%" + keywords.Trim() + "%' or F_Title like '%"
                        + keywords.Trim() + "%' or F_KeyWords like '%" + keywords.Trim() + "%')";
                }

                dt = new BLL.T_RepositoryInformation().GetList(8, sql, " F_RepositoryId desc").Tables[0];

                res = Success("加载成功", dt);

            }
            return res;
        }

        /// <summary>
        /// 振铃事件
        /// </summary>
        /// <returns></returns>
        public ActionResult UpdateZL()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {
               
                    int userId = CurrentUser.UserData.F_UserId;
                    if (userId != 0)
                    {
                        Model.T_Sys_UserAccount ua = new BLL.T_Sys_UserAccount().GetModel(userId);
                        if (ua != null)
                        {
                            Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
                            model.CallId = RequestString.GetFormString("callid");
                            model.UserId = ua.F_UserId;
                            model.UserCode = ua.F_UserCode;
                            model.UserName = ua.F_UserName;
                        //model.ExtNumber = ua.F_WorkNumber;
                        model.ExtNumber = CurrentUser.UserData.F_ExtensionNumber;

                            model.DealType = 5;
                            bool bl = new BLL.T_Call_CallRecords().UpdateCallInRingTelRecord(model);
                            if (bl)
                            {
                                res = Success("更新振铃状态成功");
                            }
                            else
                            {
                                res = Success("更新振铃状态失败");
                            }
                        }
                    }
            
            }
            return res;
        }

        /// <summary>
        /// 摘机事件
        /// </summary>
        /// <returns></returns>
        public ActionResult UpdateZJ()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {

                Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
                model.CallId = RequestString.GetFormString("callid");
                model.CallState = 1;
                model.DealType = 6;
                bool bl = new BLL.T_Call_CallRecords().UpdateCallInAnswerTelRecord(model);
                if (bl)
                {
                    Model.T_Call_CallRecords vmodel = new BLL.T_Call_CallRecords().GetModelByCallId(model.CallId);
                    string type = vmodel.OperateType.ToString();
                    if (type == "7")
                    {
                        new BLL.T_Call_TaskTelNum().UpdateYJ(Convert.ToInt32(vmodel.OperateObject.ToString()), 1);
                    }

                    res = Success("更新摘机状态成功");
                }
                else
                {
                    res = Success("更新摘机状态失败");
                }

            }
            return res;
        }

        /// <summary>
        /// 挂机事件
        /// </summary>
        /// <returns></returns>
        public ActionResult UpdateGJ()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {

                string strid = RequestString.GetFormString("callid");
                bool bl = new BLL.T_Call_CallRecords().UpdateCallInHookTelRecord(strid);
                if (bl)
                {
                    res = Success("更新挂机状态成功");
                }
                else
                {
                    res = Success("更新挂机状态失败");
                }

            }
            return res;
        }

        /// <summary>
        /// 录音事件
        /// </summary>
        /// <returns></returns>
        public ActionResult UpdateLY()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {

                Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
                model.CallId = RequestString.GetFormString("callid");
                model.CallState = 1;
                model.DealType = 6;
                model.FilePath = RequestString.GetFormString("path");
                bool bl = new BLL.T_Call_CallRecords().UpdateCallInPathTelRecord(model);
                if (bl)
                {
                    Model.T_Call_CallRecords vmodel = new BLL.T_Call_CallRecords().GetModelByCallId(model.CallId);
                    string type = vmodel.OperateType.ToString();
                    if (type == "7")
                    {
                        new BLL.T_Call_TaskTelNum().UpdateYJ(Convert.ToInt32(vmodel.OperateObject.ToString()), 1);
                    }

                    res = Success("更新挂机状态成功");
                }
                else
                {
                    res = Success("更新挂机状态失败");
                }

            }
            return res;
        }

        #region 创建工单
        //zhengbingbing 20180503 根据息县工单调整
        /// <summary>
        /// 创建工单
        /// </summary>
        /// <returns></returns>
        public ActionResult AddWorkOrder(string callid, string source, string file
            , string customer, string custel, string country, string address, string inqtime, string inquser
           , string detail, string cont, string answer, string remark
            , string infotype, string unit, string clbm, string clr, int khid = 0)
            //, int infotypeid = 0, int unitid = 0, int clbm = 0, int clid = 0)
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {
                int userId = CurrentUser.UserData.F_UserId;
                if (userId != 0)
                {
                    Model.T_Sys_UserAccount ua = new BLL.T_Sys_UserAccount().GetModel(userId);
                    if (ua != null)
                    {
                        Model.T_Wo_WorkOrder model = new Model.T_Wo_WorkOrder();
                        model.WorkOrderID = DateTime.Now.ToString("yyyyMMddHHmmss");//工单编号
                        model.CallID = callid;
                        model.CustomerID = khid;
                        model.CustomerTel = custel;
                        #region 息县工单
                        if (!string.IsNullOrWhiteSpace(customer))
                            model.Customer = customer;
                        if (!string.IsNullOrWhiteSpace(inqtime))
                            model.Inqtime = DateTime.Parse(inqtime);
                        if (!string.IsNullOrWhiteSpace(inquser))
                            model.Inquser = inquser;
                        if (!string.IsNullOrWhiteSpace(country))
                            model.County = country;
                        if (!string.IsNullOrWhiteSpace(address))
                            model.Address = address;
                        if (!string.IsNullOrWhiteSpace(detail))
                            model.Detail = detail;
                        if (!string.IsNullOrWhiteSpace(answer))
                            model.Answer = answer;
                        if (!string.IsNullOrWhiteSpace(cont))
                            model.Clcontent = cont;
                        if (!string.IsNullOrWhiteSpace(remark))
                            model.Remark = remark;
                        #endregion
                        #region 信息分类和交办单位
                        model.InfoType = infotype;
                        model.Unit = unit;
                        //20180518 zhengbingbing 不传ID调整为只有文字
                        //model.InfoTypeID = infotypeid;
                        //if (infotypeid != 0)
                        //{
                        //    Model.T_Sys_DictionaryValue dicVModel = dictionaryValueBLL.GetModel(infotypeid);
                        //    if (dicVModel != null)
                        //    {
                        //        model.InfoType = dicVModel.F_Name;
                        //    }
                        //}
                        //model.UnitID = unitid;
                        //if (unitid != 0)
                        //{
                        //    Model.T_Sys_DictionaryValue dicVModel = dictionaryValueBLL.GetModel(unitid);
                        //    if (dicVModel != null)
                        //    {
                        //        model.Unit = dicVModel.F_Name;
                        //    }
                        //}
                        #endregion
                        if (source.Trim() == "1")
                            model.Source = "手工制单";
                        else if (source.Trim() == "2")
                            model.Source = "电话";
                        else if (source.Trim() == "3")
                            model.Source = "微信";
                        #region 无需参数字段
                        model.Type = 3;//默认为投诉工单
                        model.State = 0;
                        model.IsDel = 0;
                        model.IsReturn = 0;
                        model.IsReturnBak = 0;
                        model.IsTimeOut = 0;
                        model.IsUserSend = 0;
                        model.IsAdminSend = 0;
                        model.CreateUser = ua.F_UserCode;
                        model.CreateTime = DateTime.Now;
                        #endregion
                        
                        #region 工单明细
                        //if (clbm != 0 || clid != 0)
                        //{
                        //    Model.T_Wo_WorkOrderItem item = new Model.T_Wo_WorkOrderItem();
                        //    item.WorkOrderID = model.WorkOrderID;
                        //    item.ToDept = clbm;
                        //    item.Type = 1;

                        //    if (clid != 0)
                        //    {
                        //        Model.T_Sys_UserAccount clus = new BLL.T_Sys_UserAccount().GetModel(clid);
                        //        if (clus != null)
                        //        {
                        //            item.ToUser = clus.F_UserCode;
                        //        }
                        //    }
                        //    else
                        //    {
                        //        string users = string.Empty;
                        //        var list = new BLL.T_Sys_UserAccount().GetModelList(" F_DeptId='" + clbm + "'");
                        //        foreach (var l in list)
                        //        {
                        //            if (string.IsNullOrEmpty(users))
                        //            {
                        //                users = l.F_UserCode;
                        //            }
                        //            else
                        //            {
                        //                users = users + "," + l.F_UserCode;
                        //            }
                        //        }
                        //        item.ToUser = users;
                        //    }
                            
                        //    if (item.ToUser != "")
                        //    {
                        //        item.SureUser = ua.F_UserCode;
                        //        item.State = 1;
                        //        item.SureTime = DateTime.Now;
                        //        item.IsStart = 1;
                        //    }
                        //    else
                        //    {
                        //        item.State = 0;
                        //        item.IsStart = 0;
                        //    }
                        //    item.Detail = model.Detail;
                        //    item.IsLast = 0;
                        //    item.IsTimeOut = 0;
                        //    item.IsDel = 0;
                        //    item.CreateUser = ua.F_UserCode;
                        //    item.CreateTime = DateTime.Now;

                        //    long itemid = new BLL.T_Wo_WorkOrderItem().Add(item);
                        //    if (itemid > 0)
                        //    {
                        //        model.State = 1;//已指派
                        //        model.AppointTime = DateTime.Now;
                                
                        //    }
                        //}
                        #endregion
                        #region 插入操作记录
                        Model.T_Wo_Operation oper = new Model.T_Wo_Operation();
                        oper.F_WorkOrderId = model.WorkOrderID;
                        oper.F_State = model.State;
                        oper.F_CallRecordId = model.CallID != "" ? int.Parse(model.CallID) : 0;
                        oper.F_File = model.Files;

                        string userinfo = ua.depname + "-" + ua.F_UserName + "(" + ua.F_UserCode + ")";
                        if (model.State == 0)
                        {
                            oper.F_Message = userinfo + " 登记了工单,工单编号：" + model.WorkOrderID;
                        }
                        if (model.State == 1)
                        {
                            oper.F_Message = userinfo + " 登记并提交了工单,工单编号：" + model.WorkOrderID;
                        }
                        if (model.State == 2)
                        {
                            oper.F_Message = userinfo + " 登记并完结了工单,工单编号：" + model.WorkOrderID;
                        }

                        oper.F_CreateUser = ua.F_UserCode;
                        oper.F_CreateTime = DateTime.Now;
                        oper.F_IsDelete = 0;

                        new BLL.T_Wo_Operation().Add(oper);
                        #endregion
                        if (new BLL.T_Wo_WorkOrder().Add(model) > 0)
                        {
                            if (!string.IsNullOrEmpty(callid))
                            {
                                var rec = new BLL.T_Call_CallRecords().GetModelByCallId(callid);
                                if (rec != null)
                                {
                                    rec.IsExitWorkOrder = true;
                                    new BLL.T_Call_CallRecords().Update(rec);
                                }
                            }
                            res = Success("新增成功！");
                        }
                        else
                        {
                            res = Error("新增失败！");
                        }
                        
                    }
                }

            }
            return res;
        }
        #endregion
        #region 创建工单调整前
        ///// <summary>
        ///// 创建工单
        ///// </summary>
        ///// <returns></returns>
        //public ActionResult AddWorkOrder()
        //{
        //    ActionResult res = NoToken("未知错误，请重新登录");
        //    if (Request.IsAuthenticated)
        //    {
        //        #region 获取参数
        //        int type = RequestString.GetInt("type", 0);
        //        //int tslx = RequestString.GetInt("tslx", 0);
        //        string callid = RequestString.GetFormString("callid");
        //        int khid = RequestString.GetInt("khid", 0);
        //        string tskh = RequestString.GetFormString("tskh");
        //        string tsdh = RequestString.GetFormString("tsdh");
        //        //int zrbm = RequestString.GetInt("zrbm", 0);
        //        //int zrid = RequestString.GetInt("zrid", 0);
        //        string cont = RequestString.GetFormString("cont");
        //        //string answer = RequestString.GetFormString("answer");
        //        string clcont = RequestString.GetFormString("clcont");

        //        int clbm = RequestString.GetInt("clbm", 0);
        //        int clid = RequestString.GetInt("clid", 0);
        //        string source = RequestString.GetFormString("source");
        //        //string address = RequestString.GetFormString("address");
        //        #region 新增字段
        //        int infotypeid = RequestString.GetInt("infotypeid", 0);//信息分类
        //        //int isreward = RequestString.GetInt("isreward", 0);//上报奖励
        //        //string reamount = RequestString.GetFormString("reamount");//奖励金额
        //        //string retime = RequestString.GetFormString("retime");//奖励时间
        //        int unitid = RequestString.GetInt("unitid", 0);//交办单位
        //        int isaudit = RequestString.GetInt("isaudit", 0);//0未审核，1无效，2有效
        //        #endregion
        //        #endregion

        //        #region 判断输入数据类型
        //        if (!Validate.IsNumber(tsdh))
        //        {
        //            res = Error("电话必须为数字");
        //            return res;
        //        }
        //        #endregion

        //        int userId = CurrentUser.UserData.F_UserId;
        //        if (userId != 0)
        //        {
        //            Model.T_Sys_UserAccount ua = new BLL.T_Sys_UserAccount().GetModel(userId);
        //            if (ua != null)
        //            {
        //                Model.T_Wo_WorkOrder model = new Model.T_Wo_WorkOrder();
        //                model.WorkOrderID = DateTime.Now.ToString("yyyyMMddHHmmssmsfff");//工单编号
        //                model.CallID = callid;
        //                model.Customer = tskh;
        //                model.CustomerID = khid;
        //                model.CustomerTel = tsdh;
        //                model.Detail = cont;
        //                model.Clcontent = clcont;
        //                model.Type = type;
        //                //model.TypeClass = tslx;

        //                if (type == 1)
        //                {
        //                    model.State = 2;
        //                }
        //                else
        //                    model.State = 0;
        //                model.IsDel = 0;
        //                model.IsReturn = 0;
        //                model.IsReturnBak = 0;
        //                //model.ResponDept = zrbm;
        //                //model.Answer = answer;
        //                model.IsTimeOut = 0;
        //                model.IsUserSend = 0;
        //                model.IsAdminSend = 0;
        //                model.IsAudit = isaudit;//0未审核，1无效，2有效

        //                if (source.Trim() == "1")
        //                    model.Source = "手工制单";
        //                else if (source.Trim() == "2")
        //                    model.Source = "电话";
        //                else if (source.Trim() == "3")
        //                    model.Source = "微信";

        //                #region 新增字段
        //                model.InfoTypeID = infotypeid;
        //                if (infotypeid != 0)
        //                {
        //                    Model.T_Sys_DictionaryValue dicVModel = dictionaryValueBLL.GetModel(infotypeid);
        //                    if (dicVModel != null)
        //                    {
        //                        model.InfoType = dicVModel.F_Name;
        //                    }
        //                }
        //                model.ISReward = 0;
        //                //model.RewardAmount = reamount;
        //                //model.RewardTime = retime;
        //                model.UnitID = unitid;
        //                if (unitid != 0)
        //                {
        //                    Model.T_Sys_DictionaryValue dicVModel = dictionaryValueBLL.GetModel(unitid);
        //                    if (dicVModel != null)
        //                    {
        //                        model.Unit = dicVModel.F_Name;
        //                    }
        //                }
        //                #endregion

        //                #region 工单超时
        //                Model.T_Wo_WorkOrderTimeOut to = new BLL.T_Wo_WorkOrderTimeOut().GetModel(type);
        //                if (to != null)
        //                {
        //                    model.LimitTime = to.MainTime;
        //                }
        //                #endregion
        //                model.CreateUser = ua.F_UserCode;
        //                model.CreateTime = DateTime.Now;
        //                #region 工单明细
        //                if (clbm != 0 || clid != 0)
        //                {
        //                    Model.T_Wo_WorkOrderItem item = new Model.T_Wo_WorkOrderItem();
        //                    item.WorkOrderID = model.WorkOrderID;
        //                    item.ToDept = clbm;
        //                    item.Type = 1;

        //                    if (clid != 0)
        //                    {
        //                        Model.T_Sys_UserAccount clus = new BLL.T_Sys_UserAccount().GetModel(clid);
        //                        if (clus != null)
        //                        {
        //                            item.ToUser = clus.F_UserCode;
        //                        }
        //                    }
        //                    else
        //                    {
        //                        string users = string.Empty;
        //                        var list = new BLL.T_Sys_UserAccount().GetModelList(" F_DeptId='" + clbm + "'");
        //                        foreach (var l in list)
        //                        {
        //                            if (string.IsNullOrEmpty(users))
        //                            {
        //                                users = l.F_UserCode;
        //                            }
        //                            else
        //                            {
        //                                users = users + "," + l.F_UserCode;
        //                            }
        //                        }
        //                        item.ToUser = users;
        //                    }

        //                    if (to != null)
        //                    {
        //                        item.LimitTime = to.ItemTime;
        //                    }
        //                    if (item.ToUser != "")
        //                    {
        //                        item.SureUser = ua.F_UserCode;
        //                        item.State = 1;
        //                        item.SureTime = DateTime.Now;
        //                        item.IsStart = 1;
        //                    }
        //                    else
        //                    {
        //                        item.State = 0;
        //                        item.IsStart = 0;
        //                    }
        //                    item.Detail = clcont;
        //                    item.IsLast = 0;
        //                    //item.State = 0;
        //                    //item.IsStart = 0;
        //                    item.IsTimeOut = 0;
        //                    item.IsDel = 0;
        //                    item.CreateUser = ua.F_UserCode;
        //                    item.CreateTime = DateTime.Now;

        //                    long itemid = new BLL.T_Wo_WorkOrderItem().Add(item);
        //                    if (itemid > 0)
        //                    {
        //                        model.State = 1;//已指派
        //                        model.AppointTime = DateTime.Now;

        //                        #region 消息表
        //                        //foreach (string ur in item.ToUser.Split(','))
        //                        //{
        //                        //    Model.T_Msg_List msg = new Model.T_Msg_List();
        //                        //    msg.Type = 1;
        //                        //    msg.ToUser = ur;
        //                        //    msg.ToID = Int32.Parse(itemid.ToString());
        //                        //    msg.Detail = ua.F_UserName + "给你指派了工单，单号：" + model.WorkOrderID;
        //                        //    msg.State = 0;
        //                        //    msg.IsDel = 0;
        //                        //    msg.CreateUser = ua.F_UserCode;
        //                        //    msg.CreateDate = DateTime.Now;

        //                        //    new BLL.T_Msg_List().Add(msg);
        //                        //}
        //                        #endregion
        //                    }
        //                }
        //                #endregion
        //                #region 插入操作记录
        //                Model.T_Wo_Operation oper = new Model.T_Wo_Operation();
        //                oper.F_WorkOrderId = model.WorkOrderID;
        //                oper.F_State = model.State;
        //                oper.F_CallRecordId = model.CallID != "" ? int.Parse(model.CallID) : 0;
        //                oper.F_File = model.Files;

        //                string userinfo = ua.depname + "-" + ua.F_UserName + "(" + ua.F_UserCode + ")";
        //                if (model.State == 0)
        //                {
        //                    oper.F_Message = userinfo + " 登记了工单,工单编号：" + model.WorkOrderID;
        //                }
        //                if (model.State == 1)
        //                {
        //                    oper.F_Message = userinfo + " 登记并提交了工单,工单编号：" + model.WorkOrderID;
        //                }
        //                if (model.State == 2)
        //                {
        //                    oper.F_Message = userinfo + " 登记并完结了工单,工单编号：" + model.WorkOrderID;
        //                }

        //                oper.F_CreateUser = ua.F_UserCode;
        //                oper.F_CreateTime = DateTime.Now;
        //                oper.F_IsDelete = 0;

        //                new BLL.T_Wo_Operation().Add(oper);
        //                #endregion
        //                if (new BLL.T_Wo_WorkOrder().Add(model) > 0)
        //                {
        //                    if (!string.IsNullOrEmpty(callid))
        //                    {
        //                        var rec = new BLL.T_Call_CallRecords().GetModelByCallId(callid);
        //                        if (rec != null)
        //                        {
        //                            rec.IsExitWorkOrder = true;
        //                            new BLL.T_Call_CallRecords().Update(rec);
        //                        }
        //                    }
        //                    res = Success("新增成功！");
        //                }
        //                else
        //                {
        //                    res = Error("新增失败！");
        //                }

        //                #region no use
        //                //Model.T_Wo_WorkOrderBase model = new Model.T_Wo_WorkOrderBase();
        //                //model.F_CODE = DateTime.Now.ToString("yyyyMMddHHmmssms");//工单编号
        //                //model.F_WORKORDERTYPEID = type;
        //                //model.F_WORKORDERSTATEID = 0;
        //                //model.F_WORKORDERNAME = "";
        //                //model.F_WORKORDERFROM = "";
        //                //model.F_WORKORDERLEVELID = 0;
        //                //model.F_ADSLACCOUNT = callid;
        //                ////model.F_USERID = ua.F_UserId;
        //                ////model.F_USERNAME = ua.F_UserName;
        //                ////model.F_USERPHONE = ua.F_WorkNumber;
        //                //model.F_TypeName = "";
        //                //model.F_STARTTIME = DateTime.Now;
        //                //model.F_RETURNVISITFLAG = 0;
        //                //model.F_LINKMANTELEPHONE = tsdh;
        //                //model.F_LINKMAN = tskh;
        //                //model.F_DELETEFLAG = 0;
        //                //model.F_CUSTOMERTELEPHONE = tsdh;
        //                //model.F_CUSTOMERNAME = tskh;
        //                //model.F_CUSTOMERID = 0;//待实现
        //                //model.F_CREATEDATE = DateTime.Now;
        //                //model.F_CREATEBY = ua.F_UserId;
        //                //model.F_CONTENT = cont;
        //                //model.F_REPAIRMANNAME = tskh;
        //                //model.F_REPAIRMANPHONE = tsdh;

        //                //if (new BLL.T_Wo_WorkOrderBase().Add(model) > 0)
        //                //{
        //                //    res = Success("新增成功！");
        //                //}
        //                //else
        //                //{
        //                //    res = Error("新增失败！");
        //                //} 
        //                #endregion
        //            }
        //        }

        //    }
        //    return res;
        //}
        #endregion
    }
}