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XinXiangXLX_API
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ivr

lihai vor 6 Jahren
Ursprung
b3badc95e3
Commit
35f7913c17
3 geänderte Dateien mit 99 neuen und 54 gelöschten Zeilen
Geteilte Ansicht Diff-Statistik anzeigen
  1. 89 53
      ivr/IVR_XLX.xml
  2. 1 1
      ivr/MYD_Normal.xml
  3. 9 0
      文档/Sql/号码归属地_T_Sys_MobileData.sql

+ 89 - 53
ivr/IVR_XLX.xml
Datei anzeigen 

@@ -1,11 +1,20 @@
1 1 
 <?xml version="1.0" encoding="utf-8"?>
2 2 
 <ivr>
3 
-	<flow Name="IVR_XLX" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
3 
+	<flow Name="IVR_Normal" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
4 4 
 		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
5 
-		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_SanYuanCW;Data Source=192.168.4.18"
6 
-		SqlStr="INSERT INTO T_Call_CallRecords(CallId,CallNumber,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,EndTime,LongTime,IsDeal,OperateType,MYD) VALUES('%[CallID]','%[CallerID]',0,0,0,GETDATE(),GETDATE(),GETDATE(),GETDATE(),0,0,0,0)"
5 
+		<!--
6 
+			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7 
+			tel:来电号码%[CallerID]
8 
+			callid:中间件定义%[CallID]
9 
+			type:执行类型：1.插入通话记录；2.更新挂机时间；3.更新排队开始时间；4.插入留言；5.更新满意度
10 
+			bustype:业务选择，用于需要有按键选择业务按键值
11 
+			mydkey:满意度按键值，1满意，2一般，3不满意
12 
+			recfile:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13 
+			插入通话记录示例：exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,''
14 
+		-->
15 
+		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'1','','%[CalleeID]' "
7 16 
 		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
8 
-		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
17 
+		<cell Name="CELL_DEFINEVAR" Pos="3" Next="100" Note="定义变量节点">
9 18 
 			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
10 19 
 			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
11 20 
 			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
 
@@ -15,83 +24,110 @@
15 24 
 			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
16 25 
 			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
17 26 
 		</cell>
18 
-		<!--1.播放欢迎词-->
19 
-		<cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
20 
-		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="25" Note="放欢迎词" />
21 
-		 <!--2.黑名单-->
22 
-		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_SanYuanCW;Data Source=192.168.4.18"
23 
-		SqlStr="select COUNT(*) FROM T_Call_Blacklist where F_TelPhone='%[CallerID]'" IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
27 
+		<!--20190814 zhengbingbing  客户提出欢迎词太长，暂时取消欢迎词播报-->
28 
+		<!--欢迎词-->
29 
+		<!--根据被叫播放不同欢迎词-->
30 
+		<cell Name="CELL_BRANCH" Pos="100" Var="CalleeID" DefaultPos="101" Note="分支-欢迎词'%[CalleeID]'">
31 
+		  <Branch Value="9100" Pos="101" />      <!--心连心尿素-->
32 
+		  <Branch Value="9101" Pos="102" />      <!--手拉手-->
33 
+		  <Branch Value="9102" Pos="102" />      <!--沃利沃-->
34 
+		  <Branch Value="9300" Pos="103" />      <!--新疆-->
35 
+		  <Branch Value="9200" Pos="104" />      <!--九江-->
36 
+		</cell>
37 
+
38 
+		<cell Name="CELL_AUDIODTMF" Pos="101" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xlx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
39 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-心连心客服中心" />
40 
+		<cell Name="CELL_AUDIODTMF" Pos="102" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-nx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
41 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-农心公司客服中心" />
42 
+		<cell Name="CELL_AUDIODTMF" Pos="103" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
43 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-新疆心连心客服中心" />
44 
+		<cell Name="CELL_AUDIODTMF" Pos="104" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-jj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
45 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-九江心连心客服中心" />
46 
+
47 
+		<!--欢迎词-->
48 
+
49 
+		<!--黑名单-->
50 
+		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
24 51 
 		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
25 52 
 			<Map Var="BlackListVerify" />
26 53 
 		</cell>
27 
-		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="7" FalsePos="8" Note="判断黑名单" />
28 
-		<cell Name="CELL_SQL" Pos="7" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_SanYuanCW;Data Source=192.168.4.18"
29 
-		SqlStr="update T_Call_CallRecords set CallState=1,DealType=1,IsDeal=1 where CallId='%[CallID]'" IsSaved="no" SuccessPos="26" FailPos="26" Note="黑名单通话记录" />
54 
+		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="8" Note="判断黑名单" />
55 
+		<!--黑名单提示音-->
56 
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\black.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
57 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
58 
+		<!--黑名单提示音-->
59 
+		<!--黑名单-->
30 60
31 
-		<!--3.判断是否工作时间 是直接转入坐席，不是继续播报-->
32 
-		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_SanYuanCW;Data Source=192.168.4.18"
33 
-		SqlStr="EXEC P_GetHolidays " IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询" />
34 
-		<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果">
35 
-			<Map Var="HolidayVerify" />
61 
+		<!--节假日-->
62 
+		<!--判断是否加班或节假日，是放节假日音后挂机，否转坐席-->
63 
+		<cell   Name="CELL_SQL"  Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="15" IVR_Name="数据库读写" Note="节假日查询" />
64 
+		<cell   Name="CELL_RECORDSET"  Pos="9" LPos="10" EPos="10" GPos="10" IVR_Name="数据集映射" Note="取节假日结果" >
65 
+			<Map   Var="HolidayVerify" />
36 66 
 		</cell>
37 
-		<cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="603" FalsePos="11" Note="判断节假日" />
38 
-		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="1" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\假期提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
39 
-		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="301" FailPos="24" HangupPos="25" Note="放节假日音" />
40 
-		<cell Name="CELL_BRANCH" Pos="301" Var="Key" DefaultPos="11" Note="分支节点">
67 
+		<cell   Name="CELL_COMPARE"  Pos="10" Data1Type="2"  Data2Type="1"  Data3Type="1"  Data1="HolidayVerify" Data2="0" Data3="" VarType="1"  CompareType="2"  TruePos="603" FalsePos="11" IVR_Name="数据比较" Note="判断节假日" />
68 
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="1" ContentType="1" Content="D:\Midware\wav\holiday.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
69 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="keyh" SuccessPos="110" FailPos="24" HangupPos="24" Note="放节假日音" />
70 
+		<cell Name="CELL_BRANCH" Pos="110" Var="keyh" DefaultPos="101" Note="分支-节假日">
41 71 
 		  <Branch Value="1" Pos="29" />      <!--转值班电话-->
42 
-		  <Branch Value="2" Pos="20" />      <!--新添加语音留言-->
72 
+		  <Branch Value="2" Pos="20" />      <!--语音留言-->
43 73 
 		</cell>
44 
-
45 
-		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_SanYuanCW;Data Source=192.168.4.18"
46 
-		SqlStr="select top 1 F_ZXZID from T_Sys_SeatGroup where F_ZXZCode='ZXZ'"
74 
+		<!--节假日-->
75 
+
76 
+		<!--排队，转坐席-->
77 
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
47 78 
 		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
48 
-		<cell Name="CELL_RECORDSET" Pos="604" LPos="13" EPos="13" GPos="13" Note="获取坐席组ID结果">
79 
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果">
49 80 
 			<Map Var="GroupID" />
50 81 
 		</cell>
51 82
83 
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'1','','%[CalleeID]' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
52 84 
 		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
53 85 
 		<cell Name="CELL_QUEUE" Pos="13" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
54 
-		NoAgentPos="29" NoFreePos="14" SuccessPos="18" HangupPos="25" Note="排队节点" />
86 
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点" />
55 87
56 
-		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
57 
-		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="25" Note="坐席全忙放音" />
88 
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
89 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
58 90 
 		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
59 
-			<Branch Value="1" Pos="16" />       <!--继续排队-->
60 
-			<Branch Value="2" Pos="29" />       <!--转值班电话-->
61 
-			<Branch Value="3" Pos="20" />       <!--新添加语音留言-->
91 
+			<Branch Value="1" Pos="16" /><!--1.继续等待-->
92 
+			<Branch Value="2" Pos="29" /><!--2.转值班电话-->
93 
+			<Branch Value="3" Pos="20" /><!--3.留言-->
62 94 
 		</cell>
63 
-		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="E:\midware\ivr\ivr_lvdi\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="25" TimeoutPos="14" Note="继续排队节点" />
95 
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="31" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
64 96 
 		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />
65 
-		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\通话录音提示音.wav" TTSNumMode="1"
66 
-		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="25" Note="转接电话提示录音" />
67 
-		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="25" Note="播报工号" />
97 
+		<!--20190814 zhengbingbing  取消欢迎词播报后，取消通话录音提示播报，直接提示工号-->
98 
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
99 
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
100 
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
68 101 
 		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
69 102 
 		  <BandData Var="CallID" />
70 103 
 		</cell>
71 
-		<cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\留言提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
72 
-		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="21" FailPos="24" HangupPos="25" Note="留言开始放音" />
104 
+		<!--排队，转坐席-->
105 
+
106 
+		<!--留言-->
107 
+		<cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
108 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="21" FailPos="24" HangupPos="24" Note="留言开始放音" />
73 109 
 		<cell Name="CELL_LEAVEWORD" Pos="21" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="22" HangupPos="23" FinishPos="22" Note="留言节点" />
74 
-		<cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\留言结束提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
75 
-		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="23" FailPos="23" HangupPos="23" Note="留言结束放音" />
76 
-		<cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_SanYuanCW;Data Source=192.168.4.18"
77 
-		SqlStr="INSERT INTO T_Call_LeaveRecord(F_Phone,F_LeaveTime,F_Status,F_RecFileUrl) VALUES('%[CallerID]',GETDATE(),0,'%[CallID]_%[CallerID]_%[StartTime].wav')" IsSaved="no"
110 
+		<cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言结束提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="23" FailPos="23" HangupPos="23" Note="留言结束放音" />
111 
+		<cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222"
112 
+		SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',4,0,'1','%[CallID]_%[CallerID]_%[StartTime].wav','%[CalleeID]' " IsSaved="no"
78 113 
 		SuccessPos="24" FailPos="24" Note="留言入库" />
79 
-		<cell Name="CELL_HANGUP" Pos="24" Next="25" Note="挂机节点" />
80 
-		<cell Name="CELL_END" Pos="25" Note="结束节点" />
81 114
82 
-		<!--黑名单提示音-->
83 
-		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
84 
-		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="25" Note="黑名单提示音" />
85 
-		<!--黑名单提示音-->
115 
+		<!--留言-->
86 116
87 117 
 		<!--转值班电话-->
88 
-		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
89 
-		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="25" Note="转值班电话提示音" />
90 
-		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_SanYuanCW;Data Source=192.168.4.18" SqlStr="EXEC P_GetZBDH " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
118 
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
119 
+		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetZBDH '%[CalleeID]' " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
91 120 
 		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
92 121 
 			<Map Var="zbdh" />
93 122 
 		</cell>
94 123 
 		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
95 124 
 		<!--转值班电话-->
125 
+
126 
+		<!---->
127 
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'1','','%[CalleeID]' " IsSaved="no"
128 
+		SuccessPos="204" FailPos="204" Note="更新挂机时间" />
129 
+		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
130 
+		<cell Name="CELL_END" Pos="25" Note="结束节点" />
131 
+		<!---->
96 132 
 	</flow>
97 
-</ivr>
133 
+</ivr>

+ 1 - 1
ivr/MYD_Normal.xml
Datei anzeigen 

@@ -7,7 +7,7 @@
7 7 
 		</cell>
8 8 
 		<cell Name="CELL_AUDIODTMF" Pos="3" PlayType="1" ContentType="1" Content="E:\midware\wav\满意度评价开始.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
9 9 
 		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="4" FailPos="19" HangupPos="19" Note="满意度调查放音" />
10 
-		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto_20180709;Data Source=192.168.5.8" SqlStr="exec P_OptCallRecords '','%[CallID]',5,0,'%[Key]','',''" IsSaved="no" SuccessPos="5" FailPos="5" Note="满意度更新通话记录" />
10 
+		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_OptCallRecords '','%[CallID]',5,0,'%[Key]','',''" IsSaved="no" SuccessPos="5" FailPos="5" Note="满意度更新通话记录" />
11 11 
 		<cell Name="CELL_AUDIODTMF" Pos="5" PlayType="2" ContentType="1" Content="E:\midware\wav\评价结束.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
12 12 
 		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="0" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="19" HangupPos="19" Note="满意度放结束音" />
13 13 
 		<cell Name="CELL_HANGUP" Pos="19" Next="20" Note="满意度挂机节点" />

+ 9 - 0
文档/Sql/号码归属地_T_Sys_MobileData.sql
Datei anzeigen 

@@ -0,0 +1,9 @@
1 
+
2 
+
3 
+--SELECT * INTO T_Sys_MobileData_20190826 FROM dbo.T_Sys_MobileData
4 
+
5 
+
6 
+SELECT * FROM dbo.T_Sys_MobileData WHERE F_MobileNum = '1561465'
7 
+
8 
+UPDATE dbo.T_Sys_MobileData SET F_ZipCode = '0531',F_CityDes = 'ɽ¶«-¼ÃÄÏ',F_CardDes = 'ÖйúÁªÍ¨' WHERE F_MobileNum = '1561465'
9 
+