|
|
@@ -3547,83 +3547,83 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
3547
|
3547
|
}
|
|
3548
|
3548
|
|
|
3549
|
3549
|
model.F_Type =int .Parse ( model1[i].F_Type);//工单来源
|
|
3550
|
|
- if (model1[i].F_Type == "1")
|
|
3551
|
|
- {
|
|
3552
|
|
- model.F_TypeName = "咨询";//工单类型:咨询及需求、投诉、抽检、其他(其它手动输入别的点选)
|
|
3553
|
|
- }
|
|
3554
|
|
- else if (model1[i].F_Type == "2")
|
|
3555
|
|
- {
|
|
3556
|
|
- model.F_TypeName = "投诉";//工单类型:咨询及需求、投诉、抽检、其他(其它手动输入别的点选)
|
|
3557
|
|
- }
|
|
3558
|
|
- else if (model1[i].F_Type == "3")
|
|
3559
|
|
- {
|
|
3560
|
|
- model.F_TypeName = "抽检";//工单类型:咨询及需求、投诉、抽检、其他(其它手动输入别的点选)
|
|
3561
|
|
- }
|
|
3562
|
|
- else
|
|
3563
|
|
- {
|
|
3564
|
|
- model.F_TypeName = "建议及其他";//工单类型:咨询及需求、投诉、抽检、其他(其它手动输入别的点选)
|
|
3565
|
|
- }
|
|
3566
|
|
- model.F_State = model1[i].F_State;
|
|
3567
|
|
- if (model1[i].F_State ==0)//工单状态
|
|
3568
|
|
- {
|
|
3569
|
|
- model.F_StateName = "待指派";
|
|
3570
|
|
- }
|
|
3571
|
|
- else if (model1[i].F_State == 1)
|
|
3572
|
|
- {
|
|
3573
|
|
- model.F_StateName = "待接单";
|
|
3574
|
|
- }
|
|
3575
|
|
- else if (model1[i].F_State == 2)
|
|
3576
|
|
- {
|
|
3577
|
|
- model.F_StateName = "待处理";
|
|
3578
|
|
- }
|
|
3579
|
|
- else if (model1[i].F_State == 3)
|
|
3580
|
|
- {
|
|
3581
|
|
- model.F_StateName = "已退回";
|
|
3582
|
|
- }
|
|
3583
|
|
- else if (model1[i].F_State == 4)
|
|
3584
|
|
- {
|
|
3585
|
|
- model.F_StateName = "异常退回";
|
|
3586
|
|
- }
|
|
3587
|
|
- else if (model1[i].F_State == 5)
|
|
3588
|
|
- {
|
|
3589
|
|
- model.F_StateName = "处理中";
|
|
3590
|
|
- }
|
|
3591
|
|
- else if (model1[i].F_State == 6)
|
|
3592
|
|
- {
|
|
3593
|
|
- model.F_StateName = "待回访";
|
|
3594
|
|
- }
|
|
3595
|
|
- else if (model1[i].F_State == 7)
|
|
3596
|
|
- {
|
|
3597
|
|
- model.F_StateName = "待完结";
|
|
3598
|
|
- }
|
|
3599
|
|
- else if (model1[i].F_State == 10)
|
|
3600
|
|
- {
|
|
3601
|
|
- model.F_StateName = "已完结";
|
|
3602
|
|
- }
|
|
3603
|
|
- else if (model1[i].F_State == 11)
|
|
3604
|
|
- {
|
|
3605
|
|
- model.F_StateName = "已评价";
|
|
3606
|
|
- }
|
|
3607
|
|
- else if (model1[i].F_State == 12)
|
|
3608
|
|
- {
|
|
3609
|
|
- model.F_StateName = "已退回";
|
|
3610
|
|
- }
|
|
3611
|
|
- else if (model1[i].F_State == 13)
|
|
3612
|
|
- {
|
|
3613
|
|
- model.F_StateName = "导入工单";
|
|
3614
|
|
- }
|
|
3615
|
|
- else if (model1[i].F_State == 14)
|
|
3616
|
|
- {
|
|
3617
|
|
- model.F_StateName = "待审批";
|
|
3618
|
|
- }
|
|
3619
|
|
- else if (model1[i].F_State == 15)
|
|
3620
|
|
- {
|
|
3621
|
|
- model.F_StateName = "微信未通过";
|
|
3622
|
|
- }
|
|
3623
|
|
- else if (model1[i].F_State == 16)
|
|
3624
|
|
- {
|
|
3625
|
|
- model.F_StateName = "待审批";
|
|
3626
|
|
- }
|
|
|
3550
|
+ // if (model1[i].F_Type == "1")
|
|
|
3551
|
+ // {
|
|
|
3552
|
+ // model.F_TypeName = "咨询";//工单类型:咨询及需求、投诉、抽检、其他(其它手动输入别的点选)
|
|
|
3553
|
+ // }
|
|
|
3554
|
+ // else if (model1[i].F_Type == "2")
|
|
|
3555
|
+ // {
|
|
|
3556
|
+ // model.F_TypeName = "投诉";//工单类型:咨询及需求、投诉、抽检、其他(其它手动输入别的点选)
|
|
|
3557
|
+ // }
|
|
|
3558
|
+ // else if (model1[i].F_Type == "3")
|
|
|
3559
|
+ // {
|
|
|
3560
|
+ // model.F_TypeName = "抽检";//工单类型:咨询及需求、投诉、抽检、其他(其它手动输入别的点选)
|
|
|
3561
|
+ // }
|
|
|
3562
|
+ // else
|
|
|
3563
|
+ //{
|
|
|
3564
|
+ // model.F_TypeName = "建议及其他";//工单类型:咨询及需求、投诉、抽检、其他(其它手动输入别的点选)
|
|
|
3565
|
+ // }
|
|
|
3566
|
+ // model.F_State = model1[i].F_State;
|
|
|
3567
|
+ // if (model1[i].F_State ==0)//工单状态
|
|
|
3568
|
+ // {
|
|
|
3569
|
+ // model.F_StateName = "待指派";
|
|
|
3570
|
+ // }
|
|
|
3571
|
+ // else if (model1[i].F_State == 1)
|
|
|
3572
|
+ // {
|
|
|
3573
|
+ // model.F_StateName = "待接单";
|
|
|
3574
|
+ // }
|
|
|
3575
|
+ // else if (model1[i].F_State == 2)
|
|
|
3576
|
+ // {
|
|
|
3577
|
+ // model.F_StateName = "待处理";
|
|
|
3578
|
+ // }
|
|
|
3579
|
+ // else if (model1[i].F_State == 3)
|
|
|
3580
|
+ // {
|
|
|
3581
|
+ // model.F_StateName = "已退回";
|
|
|
3582
|
+ // }
|
|
|
3583
|
+ // else if (model1[i].F_State == 4)
|
|
|
3584
|
+ // {
|
|
|
3585
|
+ // model.F_StateName = "异常退回";
|
|
|
3586
|
+ // }
|
|
|
3587
|
+ // else if (model1[i].F_State == 5)
|
|
|
3588
|
+ // {
|
|
|
3589
|
+ // model.F_StateName = "处理中";
|
|
|
3590
|
+ // }
|
|
|
3591
|
+ // else if (model1[i].F_State == 6)
|
|
|
3592
|
+ // {
|
|
|
3593
|
+ // model.F_StateName = "待回访";
|
|
|
3594
|
+ // }
|
|
|
3595
|
+ // else if (model1[i].F_State == 7)
|
|
|
3596
|
+ // {
|
|
|
3597
|
+ // model.F_StateName = "待完结";
|
|
|
3598
|
+ // }
|
|
|
3599
|
+ // else if (model1[i].F_State == 10)
|
|
|
3600
|
+ // {
|
|
|
3601
|
+ // model.F_StateName = "已完结";
|
|
|
3602
|
+ // }
|
|
|
3603
|
+ // else if (model1[i].F_State == 11)
|
|
|
3604
|
+ // {
|
|
|
3605
|
+ // model.F_StateName = "已评价";
|
|
|
3606
|
+ // }
|
|
|
3607
|
+ // else if (model1[i].F_State == 12)
|
|
|
3608
|
+ // {
|
|
|
3609
|
+ // model.F_StateName = "已退回";
|
|
|
3610
|
+ // }
|
|
|
3611
|
+ // else if (model1[i].F_State == 13)
|
|
|
3612
|
+ // {
|
|
|
3613
|
+ // model.F_StateName = "导入工单";
|
|
|
3614
|
+ // }
|
|
|
3615
|
+ // else if (model1[i].F_State == 14)
|
|
|
3616
|
+ // {
|
|
|
3617
|
+ // model.F_StateName = "待审批";
|
|
|
3618
|
+ // }
|
|
|
3619
|
+ // else if (model1[i].F_State == 15)
|
|
|
3620
|
+ // {
|
|
|
3621
|
+ // model.F_StateName = "微信未通过";
|
|
|
3622
|
+ // }
|
|
|
3623
|
+ // else if (model1[i].F_State == 16)
|
|
|
3624
|
+ // {
|
|
|
3625
|
+ // model.F_StateName = "待审批";
|
|
|
3626
|
+ // }
|
|
3627
|
3627
|
#endregion
|
|
3628
|
3628
|
model.F_CusName = model1[i].F_CusName;//客户姓名
|
|
3629
|
3629
|
model.F_CusPhone = model1[i].F_CusPhone;//客户电话
|
|
|
@@ -5124,7 +5124,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
5124
|
5124
|
var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + opt + "工单,退回说明:" + cont;
|
|
5125
|
5125
|
//获取上一级处理人员
|
|
5126
|
5126
|
var touser = ""; var deptid=0;
|
|
5127
|
|
- var itemlast = itembll.GetModelList(" F_ItemType=" + (int)EnumItemType.deal + " and F_WoID='" + model.F_ID + "' and F_NextUser='" + nowUser.F_UserCode + "' order by F_CreateTime desc").FirstOrDefault();
|
|
|
5127
|
+ var itemlast = itembll.GetModelList(" F_ItemType=" + (int)EnumItemType.deal+ " and F_OptType !=" + (int)EnumItemOpt.reback+" and F_OptType !=" + (int)EnumItemOpt.abreback + " and F_WoID='" + model.F_ID + "' and F_NextUser='" + nowUser.F_UserCode + "' order by F_CreateTime desc").FirstOrDefault();
|
|
5128
|
5128
|
if (itemlast != null)
|
|
5129
|
5129
|
{
|
|
5130
|
5130
|
touser = itemlast.F_CreateUser;
|