接单

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/workorder/WorkOrderNewController.cs

@@ -1,4 +1,5 @@
 using CallCenter.Utility;
+using CallCenterApi.DB;
 using CallCenterApi.Interface.Controllers.Base;
 using CallCenterApi.Interface.Models.Enum;
 using CallCenterApi.Interface.Models.Input;
@@ -70,6 +71,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                     true,
                     out recordCount);
             }
+           
             List<Model.T_Wo_WorkOrder> modlelist = new BLL.T_Wo_WorkOrder().DataTableToList(dt);
             List<WorkOrderNewInput> Input = modeltooip(modlelist);
             var obj = new
@@ -104,13 +106,27 @@ namespace CallCenterApi.Interface.Controllers.workorder
                     sql += " and F_IsDelete=0";
                     list = workOrder.GetModelList(sql);
                 }
+                var itemlasts = itembll.GetModelList("  F_ItemType=" + (int)EnumItemType.deal + " and  F_WoID=" + id + " ");
+
                 if (list.Count > 0)
                 {
                     List<WorkOrderNewInput> Input = modeltooip(list);
-                    if (Input != null)
-                        return Success("获取工单详情成功", Input.FirstOrDefault());
+                    if (Input !=null )
+                    {
+                        var obj = new
+                        {
+                            state = "success",
+                            message = "成功",
+                            rows = Input,
+                            total= itemlasts,
+                        };
+
+                        return Content(obj.ToJson()); 
+                    }
                     else
+                    {
                         return Error("没有查询到此工单");
+                    }
                 }
                 else
                     return Error("没有查询到此工单");
@@ -528,6 +544,100 @@ namespace CallCenterApi.Interface.Controllers.workorder
             return Error("无操作权限！");
         }
         /// <summary>
+        /// 接单 - 确认工单
+        /// </summary>
+        /// <returns></returns>
+        [Authority]
+        public ActionResult SureWorkOrder(long orderid)
+        {
+            int userId = CurrentUser.UserData.F_UserId;
+            if (userId != 0)
+            {
+                Model.T_Sys_UserAccount ua = sysUserAccountBll.GetModel(userId);
+                if (ua != null)
+                {
+                    Model.T_Wo_WorkOrder model = workOrder.GetModel(orderid);
+                    if (model != null)
+                    {
+                        var res = SureWO(ua, model);
+                        if (res)
+                            return Success("接单成功");
+                        else
+                            return Error("接单失败");
+                    }
+                    else
+                        return Error("工单不存在");
+                }
+            }
+            return Error("无操作权限");
+        }
+        /// <summary>
+        /// 接单
+        /// </summary>
+        public bool SureWO(Model.T_Sys_UserAccount nowUser, Model.T_Wo_WorkOrder model)
+        {
+            int overtime=0, sms=0;
+            //处理当前工单的记录之前的记录过期
+            var itemlasts = itembll.GetModelList("  F_ItemType=" + (int)EnumItemType.deal + " and  F_WoID=" + id + " ");
+            if (itemlasts.Count > 0)
+            {
+                foreach (var it in itemlasts)
+                {
+                  if (it .F_WoState ==1)
+                    {
+                        overtime =int .Parse ( it.F_LimitTime);
+                        sms = int.Parse(it.F_IsSMS.ToString ());
+                    }
+                }
+            }
+            #region 工单处理
+            var opt = "处理接单";
+            int optbut = (int)EnumItemOpt.receive;
+            int wostate = (int)EnumWorkOrderState.receive;
+
+            #region 读取当前登录人部门
+            string deptname = "";
+            var deptmodel = departmentBLL.GetModel(nowUser.F_DeptId);
+            if (deptmodel != null)
+            {
+                deptname = deptmodel.F_DeptName + "-";
+            }
+            #endregion
+            var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + opt;
+            var itemid = AddLog((int)model.F_ID , wostate, content, (int)EnumItemType.deal, optbut, "", 0, nowUser, overtime,sms );
+            if (itemid > 0)
+            {
+                #region 处理工单
+                model.F_State  = wostate;//已接单待处理
+                workOrder.Update(model);
+                #endregion
+                #region 推送消息
+                //读取上一级指派人员以及添加坐席并推送系统消息和微信消息
+                #region 给添加坐席推送系统消息和微信消息
+                sendsysmsg(model, nowUser, model.F_CreateBy , (int)itemid, "处理接单");
+                var createUser = sysUserAccountBll.GetModel(model.F_CreateBy);
+              //  if (createUser != null && !string.IsNullOrEmpty(createUser.F_WxOpenId))
+                 //   sendwxmsg(model, createUser.F_WxOpenId, nowUser, "接单");
+                #endregion
+                #region 读取上一级指派人员推送系统消息和微信消息
+                var itemlast = itembll.GetModelList(" F_ItemType=" + (int)EnumItemType.deal + " and  F_WoID='" + model.F_ID  + "' and F_NextUser='" + nowUser.F_UserCode + "' order by F_CreateTime desc").FirstOrDefault();
+                if (itemlast.F_CreateUser != model.F_CreateBy)
+                {
+                    sendsysmsg(model, nowUser, itemlast.F_CreateUser, (int)itemid, "处理接单");
+                    var lastUser = sysUserAccountBll.GetModel(itemlast.F_CreateUser);
+                  //  if (lastUser != null && !string.IsNullOrEmpty(lastUser.F_WxOpenId))
+                     //   sendwxmsg(model, lastUser.F_WxOpenId, nowUser, "接单");
+                }
+                #endregion
+                #endregion
+                return true;
+            }
+            else
+                return false;
+            #endregion
+        }
+
+        /// <summary>
         /// 转派工单
         /// </summary>
         public bool AssignWO(Model.T_Sys_UserAccount nowUser, Model.T_Wo_WorkOrder model, string cont, int clbm = 0, int clid = 0,int overtime = 0, int sms = 0)