退回，延期

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/workorder/WorkOrderNewController.cs

@@ -371,9 +371,23 @@ namespace CallCenterApi.Interface.Controllers.workorder
                     model.F_CJ_BagNo = model1[i].F_CJ_BagNo;//抽检-抽检袋数
                     model.F_CJ_Outlay = model1[i].F_CJ_Outlay;//抽检-公关费用金额：单位元
                     model.F_State = model1[i].F_State;//工单状态
+                    model.F_DealBy = model1[i].F_DealBy;//处理人
+                    model.F_DealTime = model1[i].F_DealTime;//处理时间
+                    model.F_DealContent = model1[i].F_DealContent;//处理内容
+                     model.F_DealResult = model1[i].F_DealResult;//处理结果
+                    model.F_DealReasons = model1[i].F_DealReasons;//未处理原因
+                    model.F_CreateBy = model1[i].F_CreateBy;//添加人工号
+                    if (TimeforOver(model1[i].F_ID ))
+                    {
+                        model.F_IsOver = 0;
+                    }
+                   else
+                    {
+                        model.F_IsOver = 1;
+                    }
                     #endregion
                     Input.Add(model);
-                  
+                 
                 }
 
                 return Input;
@@ -385,6 +399,60 @@ namespace CallCenterApi.Interface.Controllers.workorder
 
         }
         /// <summary>
+        /// 是否超时
+        /// </summary>
+        /// <param name="id"></param>
+        /// <returns></returns>
+        private bool  TimeforOver(int id)
+        {
+            var itemlasts = itembll.GetModelList("  F_ItemType=" + (int)EnumItemType.deal + " and  F_WoID=" + id + " ");
+            string  time1="", time2="" ;
+            int time = 0;
+            if (itemlasts.Count > 0)
+            {
+                foreach (var it in itemlasts)
+                {
+                    if (it.F_WoState >= 2)
+                    {
+                        if (it.F_WoState == 2)
+                        {
+                            time1 = it.F_CreateTime.ToString();
+                            time =int .Parse ( it.F_LimitTime);
+                        }
+                        if (it.F_WoState==10)
+                        {
+                            time2 = it.F_CreateTime.ToString();
+                        }
+                        if (time2!="")
+                        {
+                            int a= (DateTime.Parse(time2) - DateTime.Parse(time1)).Hours ;
+                            if (a > time)
+                            {
+                                return false;
+                            }
+                        }
+                        else
+                        {
+                            int a = (DateTime.Now  - DateTime.Parse(time1)).Hours;
+                            if (a > time)
+                            {
+                                return false;
+                            }
+                        }
+                    }
+                    else
+                    {
+                        return true ;
+                    }
+                }
+            }
+            else
+            {
+                return true;
+            }
+            return true;
+        }
+        /// <summary>
         /// 根据传入的对象和input的内容返回对象（添加修改使用）
         /// </summary>
         private Model.T_Wo_WorkOrder inputtoobj(Model.T_Wo_WorkOrder model, WorkOrderNewInput input)
@@ -446,7 +514,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
             {
                 model.F_State = (int)EnumWorkOrderState.neworder;
             }
-           
+          
             #endregion
             return model;
         }
@@ -464,6 +532,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                 foreach (var it in itemlast)
                 {
                     it.F_IsUsed = 1;
+                    it.F_LimitTime = overtime.ToString();
                     itembll.Update(it);
                 }
             }
@@ -496,19 +565,6 @@ namespace CallCenterApi.Interface.Controllers.workorder
             blllogs.Add(model);
         }
         /// <summary>
-        /// 获取待接单的工单编号
-        /// </summary>
-        /// <returns></returns>
-        public string GetDJDWorkOrderID(string user)
-        {
-            string str = string.Empty;
-            str = "select F_WoID from T_Wo_WorkOrder where F_ItemType=" + (int)EnumItemType.deal
-                + " and F_WoState=" + (int)EnumWorkOrderState.assign
-                + " and isnull(F_IsUsed,'0')='0' and F_NextUser='" + user + "' ";
-
-            return str;
-        }
-        /// <summary>
         /// 指派/转派工单
         ///  <param name="orderid">工单编号</param>
         /// <param name="cont">指派说明</param>
@@ -572,12 +628,314 @@ namespace CallCenterApi.Interface.Controllers.workorder
             return Error("无操作权限");
         }
         /// <summary>
+        /// 处理工单信息
+        /// </summary>
+        /// <returns></returns>
+        [Authority]
+        public ActionResult DealWorkOrder(long orderid, string cont,string uncont="", int isover = 0)
+        {
+            int userId = CurrentUser.UserData.F_UserId;
+            if (userId != 0)
+            {
+                Model.T_Sys_UserAccount ua = sysUserAccountBll.GetModel(userId);
+                if (ua != null)
+                {
+                    Model.T_Wo_WorkOrder model = workOrder.GetModel(orderid);
+                    if (model != null)
+                    {
+                        var res = DealWO(ua, model, cont, isover, uncont);
+                        if (res)
+                            return Success("处理成功");
+                        else
+                            return Error("处理失败！");
+                    }
+                    else
+                        return Error("工单不存在！");
+                }
+            }
+            return Error("无操作权限！");
+        }
+        /// <summary>
+        /// 退回工单
+        /// </summary>
+        /// <param name="input"></param>
+        /// <returns></returns>
+        [Authority]
+        public ActionResult BackWorkOrder(long orderid, string cont, int type = 0)
+        {//办理人员和监管可以退回工单
+            int userId = CurrentUser.UserData.F_UserId;
+            if (userId != 0)
+            {
+                Model.T_Sys_UserAccount ua = sysUserAccountBll.GetModel(userId);
+                if (ua != null)
+                {
+                    Model.T_Wo_WorkOrder model = workOrder .GetModel(orderid);
+                    //验证信息
+                    if (model != null)
+                    {
+                        var res = BackWO(ua, model, cont, type);
+                        if (res)
+                            return Success("退回成功");
+                        else
+                            return Error("退回失败！");
+                    }
+                    return Error("工单不存在");
+                }
+            }
+            return Error("无操作权限");
+        }
+        /// <summary>
+        ///延期工单
+        /// </summary>
+        /// <returns></returns>
+        [Authority]
+        public ActionResult DelayWorkOrder(long orderid, string cont, int limit = 0)
+        {
+            //办理人员和监管可以延期工单
+            int userId = CurrentUser.UserData.F_UserId;
+            if (userId != 0)
+            {
+                Model.T_Sys_UserAccount ua = sysUserAccountBll.GetModel(userId);
+                if (ua != null)
+                {
+                    Model.T_Wo_WorkOrder model = workOrder.GetModel(orderid);
+                    //验证信息
+                    if (model != null)
+                    {
+                        var res = DeWO(ua, model, cont, limit);
+                        if (res)
+                            return Success("延期成功");
+                        else
+                            return Error("延期失败！");
+                    }
+                    return Error("工单不存在");
+                }
+            }
+            return Error("无操作权限");
+
+        }
+        /// <summary>
+        /// 延期工单
+        /// </summary>
+        public bool DeWO(Model.T_Sys_UserAccount nowUser, Model.T_Wo_WorkOrder model, string cont, int limit)
+        {
+            #region 工单处理
+          int  sms = 0; int wostate = 0; int optbut = 0;int time = 0;
+            var itemlasts = itembll.GetModelList("  F_ItemType=" + (int)EnumItemType.deal + " and  F_WoID=" + model.F_ID + " ");
+            if (itemlasts.Count > 0)
+            {
+                foreach (var it in itemlasts)
+                {
+                    if (it.F_WoState == 1)
+                    {
+                        sms = int.Parse(it.F_IsSMS.ToString());
+                        time = int.Parse(it.F_LimitTime);
+                    }
+                    itembll.Update(it);
+                    wostate = int.Parse(it.F_WoState.ToString());
+                    optbut = int.Parse(it.F_OptType.ToString());
+                }
+            }
+            #region 读取当前登录人部门
+            string deptname = "";
+            var deptmodel = departmentBLL.GetModel(nowUser.F_DeptId);
+            if (deptmodel != null)
+            {
+                deptname = deptmodel.F_DeptName + "-";
+            }
+            #endregion
+            var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + "延期工单，延期说明：" + cont;
+            //获取上一级处理人员
+            var touser = "";
+            var itemlast = itembll.GetModelList(" F_ItemType=" + (int)EnumItemType.deal + " and  F_WoID='" + model.F_ID + "' and F_NextUser='" + nowUser.F_UserCode + "' order by F_CreateTime desc").FirstOrDefault();
+            if (itemlast != null)
+                touser = itemlast.F_CreateUser;
+            var itemid = AddLog((int)model.F_ID, wostate, content, (int)EnumItemType.deal, optbut, touser, 0, nowUser, limit+time , sms);
+
+            #endregion
+
+            return true;
+        }
+         
+          
+        
+        /// <summary>
+        /// 退回工单
+        /// </summary>
+        public bool BackWO(Model.T_Sys_UserAccount nowUser, Model.T_Wo_WorkOrder model, string cont, int type)
+        {
+            #region 工单处理
+            int overtime = 0, sms = 0;
+            var itemlasts = itembll.GetModelList("  F_ItemType=" + (int)EnumItemType.deal + " and  F_WoID=" + model.F_ID + " ");
+            if (itemlasts.Count > 0)
+            {
+                foreach (var it in itemlasts)
+                {
+                    if (it.F_WoState == 1)
+                    {
+                        overtime = int.Parse(it.F_LimitTime);
+                        sms = int.Parse(it.F_IsSMS.ToString());
+                    }
+                }
+            }
+            var opt = "退回";
+            int optbut = (int)EnumItemOpt.reback;
+            int wostate = (int)EnumWorkOrderState.reback;
+            if (type == 1)
+            {
+                opt = "异常退回";
+                optbut = (int)EnumItemOpt.abreback;
+                wostate = (int)EnumWorkOrderState.abreback;
+            }
+            #region 读取当前登录人部门
+            string deptname = "";
+            var deptmodel = departmentBLL.GetModel(nowUser.F_DeptId);
+            if (deptmodel != null)
+            {
+                deptname = deptmodel.F_DeptName + "-";
+            }
+            #endregion
+            var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + opt + "工单，退回说明：" + cont;
+            //获取上一级处理人员
+            var touser = "";
+            var itemlast = itembll.GetModelList(" F_ItemType=" + (int)EnumItemType.deal + " and  F_WoID='" + model.F_ID  + "' and F_NextUser='" + nowUser.F_UserCode + "' order by F_CreateTime desc").FirstOrDefault();
+            if (itemlast != null)
+                touser = itemlast.F_CreateUser;
+            var itemid = AddLog((int)model.F_ID , wostate, content, (int)EnumItemType.deal, optbut, touser, 0, nowUser, overtime,sms );
+            if (itemid > 0)
+            {
+                #region 处理工单
+                model.F_State  = wostate;
+                workOrder  .Update(model);
+                #endregion
+                #region 推送消息
+                #region 向上一级操作人员推送消息
+                if (!string.IsNullOrWhiteSpace(touser) && touser != nowUser.F_UserCode)
+                {//排除上一级指派人是自己
+                    sendsysmsg(model, nowUser, touser, (int)itemid, opt);
+               //     var lastUser = sysUserAccountBll.GetModel(touser);
+                   // if (lastUser != null && !string.IsNullOrEmpty(lastUser.F_WxOpenId))
+                       // sendwxmsg(model, lastUser.F_WxOpenId, nowUser, opt);
+                }
+                #endregion
+                #endregion
+                return true;
+            }
+            else
+                return false;
+            #endregion
+        }
+        /// <summary>
+        /// 处理工单
+        /// </summary>
+        public bool DealWO(Model.T_Sys_UserAccount nowUser, Model.T_Wo_WorkOrder model, string cont,int isover = 0,string uncont="")
+        {
+            #region 工单处理
+            int overtime = 0, sms = 0;
+            var itemlasts = itembll.GetModelList("  F_ItemType=" + (int)EnumItemType.deal + " and  F_WoID=" + model.F_ID + " ");
+            if (itemlasts.Count > 0)
+            {
+                foreach (var it in itemlasts)
+                {
+                    if (it.F_WoState == 1)
+                    {
+                        overtime = int.Parse(it.F_LimitTime);
+                        sms = int.Parse(it.F_IsSMS.ToString());
+                    }
+                }
+            }
+            var opt = "处理";
+            int optbut = (int)EnumItemOpt.deal;
+            int wostate = (int)EnumWorkOrderState.dealing;
+           
+            if (isover == 1)
+            {
+                model.F_DealResult = "已处理";//处理结果
+                opt = "处理完结";
+                optbut = (int)EnumItemOpt.end;
+                wostate = (int)EnumWorkOrderState.finish;
+                model.F_DealBy = nowUser.F_UserCode;
+                model.F_DealTime = DateTime.Now;
+            }
+            else
+            {
+                model.F_DealResult = "未处理";//处理结果
+                model.F_DealReasons = uncont;//未处理原因
+            }
+            #region 读取当前登录人部门
+            string deptname = "";
+            var deptmodel = departmentBLL.GetModel(nowUser.F_DeptId);
+            if (deptmodel != null)
+            {
+                deptname = deptmodel.F_DeptName + "-";
+            }
+            #endregion
+            var optcont = "";
+            if (!string.IsNullOrEmpty(cont))
+                optcont = "，处理内容：" + cont;
+            var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + opt + "工单" + optcont;
+            var itemid = AddLog(model.F_ID , wostate, content, (int)EnumItemType.deal, optbut, "", 0, nowUser, overtime,sms );
+            if (itemid > 0)
+            {
+                #region 处理工单
+                model.F_State  = wostate;
+                //处理内容
+                if (!string.IsNullOrEmpty(cont))
+                    model.F_DealContent += cont + "；";
+                                                          
+                workOrder.Update(model);
+                #endregion
+                #region 推送消息
+                #region 推送消息给添加的坐席 -处理情况
+                if (nowUser.F_UserCode != model.F_CreateBy)
+                {
+                    sendsysmsg(model, nowUser, model.F_CreateBy, (int)model.F_ID , opt);//推送系统消息
+                    var createmodel = sysUserAccountBll.GetModel(model.F_CreateBy);  //被指派人
+                    if (createmodel != null)
+                    {
+                     //   if (!string.IsNullOrEmpty(createmodel.F_WxOpenId))
+                       // {
+                          //  sendwxmsg(model, createmodel.F_WxOpenId, nowUser, opt);
+                       // }
+                    }
+                }
+                #endregion
+                #region 向上一级操作人员推送消息
+                var itemlast = itembll.GetModelList(" F_ItemType=" + (int)EnumItemType.deal + " and  F_WoID='" + model.F_ID  + "' and F_NextUser='" + nowUser.F_UserCode + "' order by F_CreateTime desc").FirstOrDefault();
+                if (itemlast.F_CreateUser != model.F_CreateBy)
+                {
+                    sendsysmsg(model, nowUser, itemlast.F_CreateUser, (int)itemid, opt);
+                    var lastUser = sysUserAccountBll.GetModel(itemlast.F_CreateUser);
+                //    if (lastUser != null && !string.IsNullOrEmpty(lastUser.F_WxOpenId))
+                   //     sendwxmsg(model, lastUser.F_WxOpenId, nowUser, opt);
+                }
+                #endregion
+                #region 办理完结向客户发送消息
+                //if (model.F_State  == (int)EnumWorkOrderState.finish)
+                //{
+                //    if (model.CustomerID != null)
+                //    {
+                //        var cusmodel = cusBll.GetModel(model.CustomerID.Value);
+                //        if (cusmodel != null && !string.IsNullOrEmpty(cusmodel.F_WxOpenId))
+                //        {
+                //            sendwxmsg(model, cusmodel.F_WxOpenId, nowUser, opt);
+                //        }
+                //    }
+                //}
+                #endregion
+                #endregion
+                return true;
+            }
+            else
+                return false;
+            #endregion
+        }
+        /// <summary>
         /// 接单
         /// </summary>
         public bool SureWO(Model.T_Sys_UserAccount nowUser, Model.T_Wo_WorkOrder model)
         {
             int overtime=0, sms=0;
-            //处理当前工单的记录之前的记录过期
             var itemlasts = itembll.GetModelList("  F_ItemType=" + (int)EnumItemType.deal + " and  F_WoID=" + model.F_ID  + " ");
             if (itemlasts.Count > 0)
             {