工单指派，列表

codegit/CallCenterApi/CallCenterApi.DAL/T_Cus_CustomerBaseNew.cs

@@ -329,7 +329,7 @@ namespace CallCenterApi.DAL
         {
             StringBuilder strSql = new StringBuilder();
             //strSql.Append("delete from T_Cus_CustomerBaseNew ");
-            strSql.Append("update T_Cus_CustomerBaseNew set F_IsDelete=1 ");
+           strSql.Append("update T_Cus_CustomerBaseNew set F_IsDelete=1 ");
             strSql.Append(" where F_CustomerId in (" + F_CustomerIdlist + ")  ");
             int rows = DbHelperSQL.ExecuteSql(strSql.ToString());
             if (rows > 0)

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/customer/RegionCategoryController.cs

@@ -267,7 +267,6 @@ namespace CallCenterApi.Interface.Controllers.customer
             }
             return NoToken("未知错误，请重新登录");
         }
-
         /// <summary>
         /// tree  树形地市
         /// </summary>
@@ -288,6 +287,7 @@ namespace CallCenterApi.Interface.Controllers.customer
                     string currentID = categorylist[i].F_RegionId.ToString();//当前功能ID
                     model.id = currentID;
                     model.IconCls = "";//图标
+                    model.headerid =int .Parse ( categorylist[i].F_Layer.ToString ());
                     model.text = categorylist[i].F_RegionName;
                     tab2 = new BLL.T_RegionCategory().GetList("F_ParentId=" + currentID + " and F_DeleteFlag=0 order by f_sort").Tables[0];
                     if (tab2 != null && tab2.Rows.Count > 0)

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/workorder/WorkOrderNewController.cs

@@ -1,5 +1,6 @@
 using CallCenter.Utility;
 using CallCenterApi.Interface.Controllers.Base;
+using CallCenterApi.Interface.Models.Enum;
 using CallCenterApi.Interface.Models.Input;
 using System;
 using System.Collections.Generic;
@@ -17,13 +18,16 @@ namespace CallCenterApi.Interface.Controllers.workorder
         BLL.T_Cus_CustomerBaseNew cusbll = new BLL.T_Cus_CustomerBaseNew();
         BLL.T_Sys_Department departmentBLL = new BLL.T_Sys_Department();
         BLL.T_Wo_MaterialManage mmBLL = new BLL.T_Wo_MaterialManage();
+        BLL.T_Wo_WorkOrderItem_New itembll = new BLL.T_Wo_WorkOrderItem_New();
+        BLL.T_Wo_WorkOrder_Logs blllogs = new BLL.T_Wo_WorkOrder_Logs();
+        BLL.T_Sys_UserAccount sysUserAccountBll = new BLL.T_Sys_UserAccount();
         // GET: WorkOrderNew
         /// <summary>
         /// 获取工单列表
         /// </summary>
         /// <returns></returns>
         public ActionResult GetList(string code,int  type, string cusname, string cusphone, string companyname, string province, string city,
-            string country, string township, int pageindex = 1, int pagesize = 10)
+            string country, string township, string touser, int state=-1, int pageindex = 1,int pagesize = 10)
         {
 
             string sql = $" and F_IsDelete=0";
@@ -31,6 +35,10 @@ namespace CallCenterApi.Interface.Controllers.workorder
             #region 筛选条件
             if (type > 0&& type <4)//工单类型
                 sql += $" and F_Type=" + type;
+            if (state>0)//工单状态
+                sql += $" and F_State=" + state;
+            if (!string.IsNullOrWhiteSpace(touser))//参与人
+                sql += $" and F_DealBy like '%" + touser.Trim() + "%'";
             if (!string.IsNullOrWhiteSpace(code))//工单编号
                 sql += $" and F_WorkOrderCode like '%" + code.Trim() + "%'";
             if (!string.IsNullOrWhiteSpace(cusname))//客户姓名
@@ -48,7 +56,6 @@ namespace CallCenterApi.Interface.Controllers.workorder
             if (!string.IsNullOrWhiteSpace(province))//乡
                 sql += $" and F_IncidentTownship like '%" + township.Trim() + "%'";
             #endregion
-
             int recordCount = 0;
             if (!string.IsNullOrWhiteSpace(sql))
             {
@@ -78,32 +85,41 @@ namespace CallCenterApi.Interface.Controllers.workorder
         /// <summary>
         /// 查询工单详情
         /// </summary>
-        public ActionResult GetDetails(int  id)
+        public ActionResult GetDetails(int id)
         {
-            string sql = "";
-            if (id >0)
-            {
-                sql += $" ( F_ID like '%"  + id + "%' ) ";
-            }
-            else
-                return Error("请输入正确的id");
-            var list = new List<Model.T_Wo_WorkOrder>();
-            if (!string.IsNullOrWhiteSpace(sql))
-            {
-                sql += " and F_IsDelete=0";
-                list = workOrder.GetModelList(sql);
-            }
-            if (list.Count >0)
+            int userId = CurrentUser.UserData.F_UserId;
+            if (userId != 0)
             {
-                List<WorkOrderNewInput> Input = modeltooip(list);
-                if (Input!=null )
-                    return Success("获取工单详情成功", Input.FirstOrDefault());
+                Model.T_Sys_UserAccount ua = sysUserAccountBll.GetModel(userId);
+                string sql = "";
+                if (id > 0)
+                {
+                    sql += $" ( F_ID like '%" + id + "%' ) ";
+                }
+                else
+                    return Error("请输入正确的id");
+                var list = new List<Model.T_Wo_WorkOrder>();
+                if (!string.IsNullOrWhiteSpace(sql))
+                {
+                    sql += " and F_IsDelete=0";
+                    list = workOrder.GetModelList(sql);
+                }
+                if (list.Count > 0)
+                {
+                    List<WorkOrderNewInput> Input = modeltooip(list);
+                    if (Input != null)
+                        return Success("获取工单详情成功", Input.FirstOrDefault());
+                    else
+                        return Error("没有查询到此工单");
+                }
                 else
                     return Error("没有查询到此工单");
+
             }
             else
-                return Error("没有查询到此工单");
-
+            {
+                return Error("无操作权限！");
+            }
         }
         /// <summary>
         /// 添加工单
@@ -138,76 +154,103 @@ namespace CallCenterApi.Interface.Controllers.workorder
         /// <returns></returns>
         public ActionResult DelWorkOrder(string[] ids)
         {
-            if (ids != null && ids.Length > 0)
+            int userId = CurrentUser.UserData.F_UserId;
+            if (userId != 0)
             {
-                string idd = " ";
-                foreach (string str in ids)
+                if (ids != null && ids.Length > 0)
                 {
-                    idd += str + ",";
-                }
-                if (!string.IsNullOrEmpty(idd.Trim()))
-                {
-                    if (workOrder.DeleteList(idd.TrimEnd(',')))
+                    string idd = " ";
+                    foreach (string str in ids)
                     {
-                        return Success("设置成功");
+                        idd += str + ",";
+                    }
+                    if (!string.IsNullOrEmpty(idd.Trim()))
+                    {
+                        if (workOrder.DeleteList(idd.TrimEnd(',')))
+                        {
+                            return Success("设置成功");
+                        }
+                        else
+                        {
+                            return Error("设置失败");
+                        }
                     }
                     else
                     {
-                        return Error("设置失败");
+                        return Error("请选择用户");
                     }
                 }
                 else
                 {
-                    return Error("请选择用户");
+                    return Error("获取参数失败");
                 }
             }
             else
             {
-                return Error("获取参数失败");
+                return Error("无操作权限！");
+            }
             }
-        }
         /// <summary>
         /// 修改工单
         /// </summary>
         /// <returns></returns>
         public ActionResult Update(WorkOrderNewInput input)
         {
-            string usercode = CurrentUser.UserData.F_UserCode;
-            #region 添加验证判断
-            if (input.F_ID <= 0)
-                return Error("参数错误！");
-            if (!(input.F_Type > 0 && input.F_Type < 4))
-                return Error("工单类型错误！");
-            if (input.F_Type==1|| input.F_Type == 3)
+             int userId = CurrentUser.UserData.F_UserId;
+            if (userId != 0)
             {
-                if (input.F_CustomerID>0)
+                string usercode = CurrentUser.UserData.F_UserCode;
+                Model.T_Sys_UserAccount ua = sysUserAccountBll.GetModel(userId);
+                #region 添加验证判断
+                if (input.F_ID <= 0)
+                    return Error("参数错误！");
+                if (!(input.F_Type > 0 && input.F_Type < 4))
+                    return Error("工单类型错误！");
+                if (input.F_Type == 1 || input.F_Type == 3)
                 {
-                    if (!valcode(input.F_CustomerID.ToString(), 10))
+                    if (input.F_CustomerID > 0)
+                    {
+                        if (!valcode(input.F_CustomerID.ToString(), 10))
+                        {
+                            return Error("客户编号为10为纯数字！");
+                        }
+                    }
+                    if (input.F_MaterialID > 0)
                     {
-                        return Error("客户编号为10为纯数字！");
+                        if (!valcode(input.F_MaterialID.ToString(), 11))
+                        {
+                            return Error("物料编码为11为纯数字！");
+                        }
                     }
+
                 }
-               if (input.F_MaterialID>0)
+                #endregion
+                var model = workOrder.GetModel(input.F_ID);
+                #region 保存客户基本信息
+                model = inputtoobj(model, input);
+                #endregion
+                bool n = workOrder.Update(model);
+                if (n)
                 {
-                  if (!valcode(input.F_MaterialID.ToString(), 11))
+                    WriteWorkOrderLog(model.F_WorkOrderCode, ua.F_UserCode, 0, "", 1, "修改工单");
+                    #region 读取当前登录人的部门
+                    string deptname = "";
+                    var deptmodel = departmentBLL.GetModel(ua.F_DeptId);
+                    if (deptmodel != null)
                     {
-                        return Error("物料编码为11为纯数字！");
+                        deptname = deptmodel.F_DeptName + "-";
                     }
+                    #endregion
+                    AddLog(input.F_ID, model.F_State.Value, deptname + ua.F_UserName + "(" + ua.F_UserCode + ")" + "修改工单", (int)EnumItemType.update, (int)EnumItemOpt.update, "", 0, ua);
+                    return Success("保存成功！");
                 }
-               
+                else
+                    return Error("保存失败！");
             }
-            #endregion
-            var model = workOrder.GetModel(input.F_ID);
-            #region 保存客户基本信息
-            model = inputtoobj(model, input);
-            #endregion
-            bool n = workOrder.Update(model);
-            if (n)
+            else
             {
-                return Success("保存成功！");
+                return Error("无操作权限！");
             }
-            else
-                return Error("保存失败！");
         }
         /// <summary>
         /// 验证物料编码为10位纯数字
@@ -311,6 +354,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                     model.F_CJ_Tonnage = model1[i].F_CJ_Tonnage;//抽检-抽检吨数
                     model.F_CJ_BagNo = model1[i].F_CJ_BagNo;//抽检-抽检袋数
                     model.F_CJ_Outlay = model1[i].F_CJ_Outlay;//抽检-公关费用金额：单位元
+                    model.F_State = model1[i].F_State;//工单状态
                     #endregion
                     Input.Add(model);
                   
@@ -377,18 +421,230 @@ namespace CallCenterApi.Interface.Controllers.workorder
             model.F_CJ_TestUnit = input.F_CJ_TestUnit;//抽检-化验单位
             model.F_CJ_Tonnage = input.F_CJ_Tonnage;//抽检-抽检吨数
             model.F_CJ_BagNo = input.F_CJ_BagNo;//抽检-抽检袋数
-            model.F_CJ_Outlay = input.F_CJ_Outlay;//抽检-公关费用金额：单位元
+            model.F_CJ_Outlay = input.F_CJ_Outlay;//抽检-公关费用金额：单位元】
+            if (input.F_State != null )
+            {
+                model.F_State = input.F_State;//抽检-公关费用金额：单位元】
+            }
+            else
+            {
+                model.F_State = (int)EnumWorkOrderState.neworder;
+            }
+           
             #endregion
             return model;
         }
         /// <summary>
-        /// 获取工单详情
+        /// 添加工单记录
+        /// </summary>
+        public long AddLog(long woid, int wostate, string content, int itemtype, int opttype, string nextuser, int nextdept, Model.T_Sys_UserAccount nowUser)
+        {
+            Model.T_Wo_WorkOrderItem_New itemModel = new Model.T_Wo_WorkOrderItem_New();
+            string starttime = "";string endtime = "";
+            #region 
+            //处理当前工单的记录之前的记录过期
+            var itemlast = itembll.GetModelList(" isnull(F_IsUsed,'0')='0' and F_ItemType=" + itemtype + " and  F_WoID=" + woid + " ");
+            if (itemlast.Count > 0)
+            {
+                foreach (var it in itemlast)
+                {
+                    it.F_IsUsed = 1;
+                    itembll.Update(it);
+                    if ( it.F_WoState == 2)
+                    {
+                        starttime = it.F_CreateTime.ToString ();
+                    }
+                    if (it.F_WoState == 10)
+                    {
+                        endtime = it.F_CreateTime.ToString();
+                    }
+                }
+            }
+            #endregion
+            itemModel.F_WoID = woid;
+            itemModel.F_WoState = wostate;
+            itemModel.F_ItemType = itemtype;
+            itemModel.F_OptType = opttype;
+            itemModel.F_OptContent = content;
+            itemModel.F_NextUser = nextuser;
+            itemModel.F_NextDept = nextdept;
+            itemModel.F_IsUsed = 0;
+            if (starttime!=""&& endtime!="")
+            {
+                itemModel.F_LimitTime = (DateTime.Parse(endtime) - DateTime.Parse(starttime)).ToString();
+            }
+            else
+            {
+                itemModel.F_LimitTime = "0";
+            }
+            itemModel.F_CreateUser = nowUser.F_UserCode;
+            itemModel.F_CreateTime = DateTime.Now;
+            var res = itembll.Add(itemModel);
+            return res;
+        }
+        public void WriteWorkOrderLog(string WorkOrderID, string UserCode, int IsDelete, string DelUserCode, int TypeId, string Remark)
+        {
+            var model = new Model.T_Wo_WorkOrder_Logs();
+            model.WorkOrderID = WorkOrderID;        //工单编号
+            model.UserCode = UserCode;              //修改人code
+            model.AddTime = DateTime.Now;           //添加时间
+            model.IsDelete = IsDelete;              //是否删除（0正常1删除）
+            model.DelUserCode = DelUserCode;        //删除人code
+            model.TypeId = TypeId;                  //类型（0添加，1修改）
+            model.Remark = Remark;                  //备注
+            blllogs.Add(model);
+        }
+        /// <summary>
+        /// 获取待接单的工单编号
+        /// </summary>
+        /// <returns></returns>
+        public string GetDJDWorkOrderID(string user)
+        {
+            string str = string.Empty;
+            str = "select F_WoID from T_Wo_WorkOrder where F_ItemType=" + (int)EnumItemType.deal
+                + " and F_WoState=" + (int)EnumWorkOrderState.assign
+                + " and isnull(F_IsUsed,'0')='0' and F_NextUser='" + user + "' ";
+
+            return str;
+        }
+        /// <summary>
+        /// 指派/转派工单
+        ///  <param name="orderid">工单编号</param>
+        /// <param name="cont">指派说明</param>
+        ///  <param name="clbm">指派部门</param>
+        ///  <param name="clid">指派人</param>
         /// </summary>
         /// <returns></returns>
-        public ActionResult GetDetailes()
+        [Authority]
+        public ActionResult AssignWorkOrder(long orderid, string cont, int clbm = 0, int clid = 0)
+        {
+            int userId = CurrentUser.UserData.F_UserId;
+            string usercode = CurrentUser.UserData.F_UserCode;
+            if (userId != 0)
+            {
+                Model.T_Sys_UserAccount ua = sysUserAccountBll.GetModel(userId);
+                if (ua != null)
+                {
+                    if (clbm != 0 && clid == 0)
+                        return Error("请选择接收人");
+                    Model.T_Wo_WorkOrder model = workOrder.GetModel(orderid);
+                    if (model != null)
+                    {
+                        var res = AssignWO(ua, model, cont, clbm, clid);
+                        if (res)
+                            return Success("转派成功");
+                        else
+                            return Error("转派失败！");
+                    }
+                    else
+                        return Error("工单不存在！");
+                }
+            }
+            return Error("无操作权限！");
+        }
+        /// <summary>
+        /// 转派工单
+        /// 
+        /// </summary>
+        public bool AssignWO(Model.T_Sys_UserAccount nowUser, Model.T_Wo_WorkOrder model, string cont, int clbm = 0, int clid = 0)
+        {
+            string touser = ""; string tousername = "";
+            #region 获取接收人
+            if (clid != 0)
+            {
+                Model.T_Sys_UserAccount clus = sysUserAccountBll.GetModel(clid);
+                if (clus != null)
+                {
+                    touser = clus.F_UserCode;
+                    tousername = clus.F_UserName + "(" + touser + ")";
+                }
+            }
+            else
+            {
+                string users = string.Empty;
+                var list = sysUserAccountBll.GetModelList(" F_DeptId='" + clbm + "'");
+                foreach (var l in list)
+                {
+                    if (string.IsNullOrEmpty(users))
+                    {
+                        users = l.F_UserCode;
+                        tousername = l.F_UserName + "(" + l.F_UserCode + ")";
+                    }
+                    else
+                    {
+                        users = users + "," + l.F_UserCode;
+                        tousername = tousername + "," + l.F_UserName + "(" + l.F_UserCode + ")";
+                    }
+                }
+                touser = users;
+            }
+            #endregion
+            #region 工单处理
+            var opt = "指派";
+            int optbut = (int)EnumItemOpt.assign;
+            int wostate = (int)EnumWorkOrderState.assign;//已指派待接单
+            #region 读取当前登录人部门
+            string deptname = "";
+            var deptmodel = departmentBLL.GetModel(nowUser.F_DeptId);
+            if (deptmodel != null)
+            {
+                deptname = deptmodel.F_DeptName + "-";
+            }
+            #endregion
+            var optcont = "";
+            if (!string.IsNullOrEmpty(cont))
+                optcont = "，说明：" + cont;
+            var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + opt + "工单给 " + tousername + optcont;
+            var itemid = AddLog(model.F_ID , wostate, content, (int)EnumItemType.deal, optbut, touser, clbm, nowUser);
+            if (itemid > 0)
+            {
+                #region 处理工单
+                //工单完结要更新工单的状态
+                model.F_DealBy = touser;
+                model.F_State = wostate;
+                //处理内容
+                if (!string.IsNullOrEmpty(cont))
+                    model.F_DealContent += cont + "；";
+                workOrder.Update(model);
+                #endregion
+                #region 推送消息
+                #region 推送消息给添加的坐席 -转派和处理
+                if (nowUser.F_UserCode != model.F_CreateBy)
+                {
+                    sendsysmsg(model, nowUser, model.F_CreateBy, (int)model.F_ID , opt);//推送系统消息
+                }
+                #endregion
+                #region 向下一级操作人员推送消息
+                if (!string.IsNullOrWhiteSpace(touser))
+                {
+                    sendsysmsg(model, nowUser, touser, (int)model.F_ID , opt);//推送系统消息
+                }
+                #endregion
+                #endregion
+                return true;
+            }
+            else
+                return false;
+            #endregion
+        }
+        //推送系统提醒
+        public void sendsysmsg(Model.T_Wo_WorkOrder womodel, Model.T_Sys_UserAccount nowUser, string touser, int toid, string opt)
         {
+            #region 消息提醒
+            string strmsg = string.Empty;
+            strmsg = nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + "操作" + opt + "工单";
+            Model.T_Msg_List msg = new Model.T_Msg_List();
+            msg.Type = (int)Model.MSGType.workorder;//处理
+            msg.ToUser = touser;
+            msg.ToID = toid;
+            msg.Detail = strmsg;
+            msg.State = 0;
+            msg.IsDel = 0;
+            msg.CreateUser = nowUser.F_UserCode;
+            msg.CreateDate = DateTime.Now;
 
-            return View();
+            new BLL.T_Msg_List().Add(msg);
+            #endregion
         }
     }
 }