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@@ -52,7 +52,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
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52
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52
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if (!string.IsNullOrWhiteSpace(touser))//参与人
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53
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53
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sql += $" and F_DealBy like '%" + touser.Trim() + "%'";
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54
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54
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if (!string.IsNullOrWhiteSpace(keywords))//关键字搜索
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55
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- sql += $" and F_CusName like '%" + keywords.Trim() + "%'or F_CusPhone like '%" + keywords.Trim() + "%' ";
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55
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+ sql += $" and ( F_CusName like '%" + keywords.Trim() + "%'or F_CusPhone like '%" + keywords.Trim() + "%' ) ";
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56
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56
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if (!string.IsNullOrWhiteSpace(code))//工单编号
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57
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57
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sql += $" and F_WorkOrderCode like '%" + code.Trim() + "%'";
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58
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58
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if (!string.IsNullOrWhiteSpace(cusname))//客户姓名
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@@ -139,11 +139,11 @@ namespace CallCenterApi.Interface.Controllers.workorder
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139
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139
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break;
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140
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140
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case 1://待接单的
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141
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141
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142
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- if (GetDeptWorkOrderID(ua.F_DeptId) != "")
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142
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+ if (GetDeptWorkOrderID(ua.F_DeptId,ua .F_UserCode ) != "")
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143
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143
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{
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144
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144
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145
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145
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sql += $" and F_State in(" + (int)EnumWorkOrderState.dealing + "," + (int)EnumWorkOrderState.reassign + "," + (int)EnumWorkOrderState.receive + "," + (int)EnumWorkOrderState.reback + "," + (int)EnumWorkOrderState.abreback + "," + (int)EnumWorkOrderState.assign + ") and T_Wo_WorkOrder.F_ID in ( " +
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146
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- GetDeptWorkOrderID(ua.F_DeptId) + ") "; ;
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146
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+ GetDeptWorkOrderID(ua.F_DeptId, ua.F_UserCode) + ") "; ;
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147
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147
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|
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148
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148
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}
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149
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149
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else
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@@ -423,6 +423,431 @@ namespace CallCenterApi.Interface.Controllers.workorder
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423
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423
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|
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424
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424
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}
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425
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425
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/// <summary>
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426
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+ /// 获取工单数量
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427
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+ /// </summary>
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428
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+ /// <returns></returns>
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429
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+ public ActionResult GetWorkCount()
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430
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+ {
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431
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+
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432
|
+ int userId = CurrentUser.UserData.F_UserId;
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433
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+ if (userId != 0)
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434
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+ {
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435
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+
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|
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436
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+ DataTable dt = new DataTable();
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437
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+ #region 筛选条件
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|
438
|
+ Model.T_Sys_UserAccount ua = sysUserAccountBll.GetModel(userId);
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|
439
|
+ Model.T_Sys_RoleInfo ro = rolebll.GetModel(ua.F_RoleId);
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|
440
|
+ string uwhere = " ";
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441
|
+ string sql = "";
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442
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+ int Assign=0, Receipt = 0, Acceptedorders = 0, Ovar = 0, Allocated = 0, Tobevisited = 0, Returnvisit = 0, Tobefinished = 0, GCApproved = 0, CustomerWorkorder = 0, Delays =
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443
|
+ 0, DeWorkOrder = 0, Approved = 0, WeChatWorkOrder = 0 , TobeApproved = 0, Createdbill = 0, Backid = 0;
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|
|
444
|
+ for (int i=0;i<=18;i ++)
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|
445
|
+ {
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|
|
446
|
+ switch (i )
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|
|
447
|
+ {
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|
|
448
|
+ case 0://待指派的
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|
|
449
|
+ sql = "";
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|
450
|
+ sql += $" F_IsDelete=0";
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|
451
|
+ if (ro.F_RoleCode == "GC")
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|
452
|
+ {
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453
|
+ sql += " and (F_CreateBy= '" + ua.F_UserCode + "' or T_Wo_WorkOrder.F_ID in ( " + GetCYWorkOrderID(ua.F_UserCode) + ")) ";
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|
454
|
+ }
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|
|
455
|
+ else if (ro.F_RoleCode == "JDYPTZX" || ro.F_RoleCode == "JDYBZZX" || ro.F_RoleCode == "XTGLY")
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|
456
|
+ {
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|
|
457
|
+ uwhere = "";
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|
|
458
|
+ }
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|
|
459
|
+
|
|
|
460
|
+ #region 获取部门工单列表
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|
461
|
+ else if (ro.F_RoleCode == "DQJL" || ro.F_RoleCode == "FGSJL" || ro.F_RoleCode == "ZG")
|
|
|
462
|
+ {
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|
|
463
|
+ string detpid = "";
|
|
|
464
|
+ var deparmentlist = new List<Model.T_Sys_Department>();
|
|
|
465
|
+ Model.T_Sys_Department dModel = departmentBLL.GetModel(ua.F_DeptId);
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|
|
466
|
+ if (dModel != null)
|
|
|
467
|
+ {
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|
|
468
|
+ if (dModel.F_Layer == 1)
|
|
|
469
|
+ {
|
|
|
470
|
+ deparmentlist = new BLL.T_Sys_Department().GetModelList(" F_State=1 and F_Layer=" + 2 + " and F_ParentId=" + dModel.F_DeptId);
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|
|
471
|
+ if (deparmentlist.Count > 0)
|
|
|
472
|
+ {
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|
|
473
|
+ foreach (var it in deparmentlist)
|
|
|
474
|
+ {
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|
|
475
|
+ if (detpid != "")
|
|
|
476
|
+ {
|
|
|
477
|
+ detpid += "," + it.F_DeptId;
|
|
|
478
|
+ }
|
|
|
479
|
+ else
|
|
|
480
|
+ {
|
|
|
481
|
+ detpid = "" + it.F_DeptId; ;
|
|
|
482
|
+ }
|
|
|
483
|
+ }
|
|
|
484
|
+ }
|
|
|
485
|
+ }
|
|
|
486
|
+ else
|
|
|
487
|
+ {
|
|
|
488
|
+ detpid = ua.F_DeptId.ToString();
|
|
|
489
|
+ }
|
|
|
490
|
+ if (GetDeptWorkOrderID(detpid, "" + (int)EnumWorkOrderState.neworder + "," + (int)EnumWorkOrderState.reassign + "") != "")
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|
|
491
|
+ {
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|
|
492
|
+ sql += $" and T_Wo_WorkOrder.F_ID in ( " + GetDeptWorkOrderID(detpid, "" + (int)EnumWorkOrderState.neworder + "," + (int)EnumWorkOrderState.reassign + "") + ") "; ;
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|
|
493
|
+ }
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|
|
494
|
+ else
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|
|
495
|
+ {
|
|
|
496
|
+ Assign = 0;
|
|
|
497
|
+ break;
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|
|
498
|
+ }
|
|
|
499
|
+
|
|
|
500
|
+ }
|
|
|
501
|
+ else
|
|
|
502
|
+ {
|
|
|
503
|
+ Assign = 0;
|
|
|
504
|
+ break;
|
|
|
505
|
+ }
|
|
|
506
|
+ }
|
|
|
507
|
+ #endregion
|
|
|
508
|
+ else
|
|
|
509
|
+ {
|
|
|
510
|
+ sql += $" and F_CreateBy like '%" + ua.F_UserCode + "%'"; ;
|
|
|
511
|
+ }
|
|
|
512
|
+ sql += $" and F_State in(" + (int)EnumWorkOrderState.neworder + "," + (int)EnumWorkOrderState.reassign + ")" + " " + uwhere;
|
|
|
513
|
+ Assign = new BLL.T_Wo_WorkOrder().GetModelList(sql).Count ;//指派
|
|
|
514
|
+ break;
|
|
|
515
|
+ case 1://待接单的
|
|
|
516
|
+ sql = "";
|
|
|
517
|
+ sql += $" F_IsDelete=0";
|
|
|
518
|
+ if (GetDeptWorkOrderID(ua.F_DeptId, ua.F_UserCode) != "")
|
|
|
519
|
+ {
|
|
|
520
|
+
|
|
|
521
|
+ sql += $" and F_State in(" + (int)EnumWorkOrderState.dealing + "," + (int)EnumWorkOrderState.reassign + "," + (int)EnumWorkOrderState.receive + "," + (int)EnumWorkOrderState.reback + "," + (int)EnumWorkOrderState.abreback + "," + (int)EnumWorkOrderState.assign + ") and T_Wo_WorkOrder.F_ID in ( " +
|
|
|
522
|
+ GetDeptWorkOrderID(ua.F_DeptId, ua.F_UserCode) + ") "; ;
|
|
|
523
|
+
|
|
|
524
|
+ }
|
|
|
525
|
+ else
|
|
|
526
|
+ {
|
|
|
527
|
+
|
|
|
528
|
+ Receipt = 0;
|
|
|
529
|
+ break;
|
|
|
530
|
+ }
|
|
|
531
|
+ Receipt = new BLL.T_Wo_WorkOrder().GetModelList(sql).Count;//接单
|
|
|
532
|
+ break;
|
|
|
533
|
+ case 2://待完成的(待处理)
|
|
|
534
|
+ sql = "";
|
|
|
535
|
+ sql += $" F_IsDelete=0";
|
|
|
536
|
+ if (GetDWCWorkOrderID(ua.F_UserCode) != null)
|
|
|
537
|
+ {
|
|
|
538
|
+ sql += " and F_State in(" + (int)EnumWorkOrderState.dealing + "," + (int)EnumWorkOrderState.reassign + "," + (int)EnumWorkOrderState.receive + "," + (int)EnumWorkOrderState.reback + "," + (int)EnumWorkOrderState.abreback + ") and T_Wo_WorkOrder.F_ID in ( " + GetDWCWorkOrderID(ua.F_UserCode) + ") ";
|
|
|
539
|
+ }
|
|
|
540
|
+ else
|
|
|
541
|
+ {
|
|
|
542
|
+ Acceptedorders = 0;
|
|
|
543
|
+ break;
|
|
|
544
|
+ }
|
|
|
545
|
+ Acceptedorders = new BLL.T_Wo_WorkOrder().GetModelList(sql).Count;//已接单
|
|
|
546
|
+
|
|
|
547
|
+ break;
|
|
|
548
|
+ case 10://已完成的
|
|
|
549
|
+ sql = "";
|
|
|
550
|
+ sql += $" F_IsDelete=0";
|
|
|
551
|
+ sql += " and F_State =" + (int)EnumWorkOrderState.finish + " and F_DealBy = '" + ua.F_UserCode + "' ";
|
|
|
552
|
+ Ovar = new BLL.T_Wo_WorkOrder().GetModelList(sql).Count;//已完成的
|
|
|
553
|
+
|
|
|
554
|
+ break;
|
|
|
555
|
+ case 3://客服已分配
|
|
|
556
|
+ sql = "";
|
|
|
557
|
+ sql += $" F_IsDelete=0";
|
|
|
558
|
+ if (GetParticipateID(ua.F_UserCode) != "")
|
|
|
559
|
+ {
|
|
|
560
|
+ sql += " and T_Wo_WorkOrder.F_ID in ( " + GetParticipateID(ua.F_UserCode) + ") ";
|
|
|
561
|
+ }
|
|
|
562
|
+ else
|
|
|
563
|
+ {
|
|
|
564
|
+ Allocated = 0;
|
|
|
565
|
+ break;
|
|
|
566
|
+ }
|
|
|
567
|
+ Allocated = new BLL.T_Wo_WorkOrder().GetModelList(sql).Count;//客服已分配
|
|
|
568
|
+
|
|
|
569
|
+ break;
|
|
|
570
|
+ case 4://待回访
|
|
|
571
|
+ sql = "";
|
|
|
572
|
+ sql += $" F_IsDelete=0";
|
|
|
573
|
+ if (ro.F_RoleCode == "JDYPTZX" || ro.F_RoleCode == "JDYBZZX" || ro.F_RoleCode == "XTGLY")
|
|
|
574
|
+ {
|
|
|
575
|
+ uwhere = "";
|
|
|
576
|
+ }
|
|
|
577
|
+ else
|
|
|
578
|
+ {
|
|
|
579
|
+ Tobevisited = 0;
|
|
|
580
|
+ break;
|
|
|
581
|
+ }
|
|
|
582
|
+ sql += $" and F_State=" + (int)EnumWorkOrderState.finish + " and F_IsVisit = '" + "1" + "' " + uwhere; ;
|
|
|
583
|
+ Tobevisited = new BLL.T_Wo_WorkOrder().GetModelList(sql).Count;//待回访
|
|
|
584
|
+
|
|
|
585
|
+ break;
|
|
|
586
|
+ case 6://已回访
|
|
|
587
|
+ sql = "";
|
|
|
588
|
+ sql += $" F_IsDelete=0";
|
|
|
589
|
+ if (ro.F_RoleCode == "JDYPTZX" || ro.F_RoleCode == "JDYBZZX" || ro.F_RoleCode == "XTGLY")
|
|
|
590
|
+ {
|
|
|
591
|
+ sql += " and (F_CreateBy= '" + ua.F_UserCode + "' or T_Wo_WorkOrder.F_ID in ( " + GetCYWorkOrderID(ua.F_UserCode) + ") or F_State =13)";
|
|
|
592
|
+ sql += $" and F_State=" + (int)EnumWorkOrderState.evaluate; ;
|
|
|
593
|
+ }
|
|
|
594
|
+ else if (ro.F_RoleCode == "DQJL" || ro.F_RoleCode == "FGSJL" || ro.F_RoleCode == "ZG")
|
|
|
595
|
+ {
|
|
|
596
|
+ string detpid = "";
|
|
|
597
|
+ var deparmentlist = new List<Model.T_Sys_Department>();
|
|
|
598
|
+ Model.T_Sys_Department dModel = departmentBLL.GetModel(ua.F_DeptId);
|
|
|
599
|
+ if (dModel != null)
|
|
|
600
|
+ {
|
|
|
601
|
+ if (dModel.F_Layer == 1)
|
|
|
602
|
+ {
|
|
|
603
|
+ deparmentlist = new BLL.T_Sys_Department().GetModelList(" F_State=1 and F_Layer=" + 2 + " and F_ParentId=" + dModel.F_DeptId);
|
|
|
604
|
+ if (deparmentlist.Count > 0)
|
|
|
605
|
+ {
|
|
|
606
|
+ foreach (var it in deparmentlist)
|
|
|
607
|
+ {
|
|
|
608
|
+ if (detpid != "")
|
|
|
609
|
+ {
|
|
|
610
|
+ detpid += "," + it.F_DeptId;
|
|
|
611
|
+ }
|
|
|
612
|
+ else
|
|
|
613
|
+ {
|
|
|
614
|
+ detpid = "" + it.F_DeptId; ;
|
|
|
615
|
+ }
|
|
|
616
|
+ }
|
|
|
617
|
+ }
|
|
|
618
|
+ }
|
|
|
619
|
+ else
|
|
|
620
|
+ {
|
|
|
621
|
+ detpid = ua.F_DeptId.ToString();
|
|
|
622
|
+ }
|
|
|
623
|
+ if (GetDeptWorkOrderID(detpid, "" + (int)EnumWorkOrderState.evaluate + "") != "")
|
|
|
624
|
+ {
|
|
|
625
|
+ sql += $" and T_Wo_WorkOrder.F_ID in ( " + GetDeptWorkOrderID(detpid, "" + (int)EnumWorkOrderState.evaluate + "") + ") "; ;
|
|
|
626
|
+ }
|
|
|
627
|
+ else
|
|
|
628
|
+ {
|
|
|
629
|
+
|
|
|
630
|
+ Returnvisit = 0;
|
|
|
631
|
+ break;
|
|
|
632
|
+ }
|
|
|
633
|
+
|
|
|
634
|
+ }
|
|
|
635
|
+ else
|
|
|
636
|
+ {
|
|
|
637
|
+ Returnvisit = 0;
|
|
|
638
|
+ break;
|
|
|
639
|
+ }
|
|
|
640
|
+ }
|
|
|
641
|
+ else
|
|
|
642
|
+ {
|
|
|
643
|
+ Returnvisit = 0;
|
|
|
644
|
+ break;
|
|
|
645
|
+ }
|
|
|
646
|
+ sql += $" and F_State=" + (int)EnumWorkOrderState.evaluate;
|
|
|
647
|
+ Returnvisit= new BLL.T_Wo_WorkOrder().GetModelList(sql).Count;//已回访
|
|
|
648
|
+
|
|
|
649
|
+ break;
|
|
|
650
|
+ case 7://待完结
|
|
|
651
|
+ sql = "";
|
|
|
652
|
+ sql += $" F_IsDelete=0";
|
|
|
653
|
+ if (ro.F_RoleCode == "JDYPTZX" || ro.F_RoleCode == "JDYBZZX" || ro.F_RoleCode == "XTGLY")
|
|
|
654
|
+ {
|
|
|
655
|
+ uwhere = ""; ;
|
|
|
656
|
+ }
|
|
|
657
|
+ else
|
|
|
658
|
+ {
|
|
|
659
|
+ Tobefinished = 0;
|
|
|
660
|
+ break; ;
|
|
|
661
|
+ }
|
|
|
662
|
+ sql += $" and F_State=" + (int)EnumWorkOrderState.finish + " and F_IsVisit = '" + "0" + "' "; ;
|
|
|
663
|
+ Tobefinished = new BLL.T_Wo_WorkOrder().GetModelList(sql).Count;//待完结
|
|
|
664
|
+ break;
|
|
|
665
|
+ case 8://待审批
|
|
|
666
|
+ sql = "";
|
|
|
667
|
+ sql += $" F_IsDelete=0";
|
|
|
668
|
+ if (ro.F_RoleCode == "GC")
|
|
|
669
|
+ {
|
|
|
670
|
+ if (GetHApproval(ua.F_UserCode) != "")
|
|
|
671
|
+ {
|
|
|
672
|
+ sql += $" and T_Wo_WorkOrder.F_ID in ( " + GetHApproval(ua.F_UserCode) + ") "; ;
|
|
|
673
|
+ }
|
|
|
674
|
+ }
|
|
|
675
|
+ else
|
|
|
676
|
+ {
|
|
|
677
|
+
|
|
|
678
|
+ GCApproved = 0;
|
|
|
679
|
+ break; ;
|
|
|
680
|
+ }
|
|
|
681
|
+ GCApproved = new BLL.T_Wo_WorkOrder().GetModelList(sql).Count;//高层待审批
|
|
|
682
|
+ break;
|
|
|
683
|
+ case 9://客户工单
|
|
|
684
|
+ sql = "";
|
|
|
685
|
+ sql += $" F_IsDelete=0";
|
|
|
686
|
+ if (ro.F_RoleCode == "JDYPTZX" || ro.F_RoleCode == "JDYBZZX" || ro.F_RoleCode == "XTGLY")
|
|
|
687
|
+ {
|
|
|
688
|
+ uwhere = "";
|
|
|
689
|
+ }
|
|
|
690
|
+ else
|
|
|
691
|
+ {
|
|
|
692
|
+ CustomerWorkorder = 0;
|
|
|
693
|
+ break; ;
|
|
|
694
|
+ }
|
|
|
695
|
+ sql += $" and F_State=" + (int)EnumWorkOrderState.customers;
|
|
|
696
|
+ CustomerWorkorder = new BLL.T_Wo_WorkOrder().GetModelList(sql).Count;//客户工单
|
|
|
697
|
+
|
|
|
698
|
+ break;
|
|
|
699
|
+ case 11://延期工单
|
|
|
700
|
+ sql = "";
|
|
|
701
|
+ sql += $" F_IsDelete=0";
|
|
|
702
|
+ if (ro.F_RoleCode == "JDYPTZX" || ro.F_RoleCode == "JDYBZZX" || ro.F_RoleCode == "XTGLY")
|
|
|
703
|
+ {
|
|
|
704
|
+ sql += $" and F_ID in(" + GetDelay() + ")";
|
|
|
705
|
+ }
|
|
|
706
|
+ else
|
|
|
707
|
+ {
|
|
|
708
|
+ Delays = 0;
|
|
|
709
|
+ break; ;
|
|
|
710
|
+ }
|
|
|
711
|
+ Delays = new BLL.T_Wo_WorkOrder().GetModelList(sql).Count;//客户工单
|
|
|
712
|
+
|
|
|
713
|
+ break;
|
|
|
714
|
+ case 12://微信未通过工单
|
|
|
715
|
+ sql = "";
|
|
|
716
|
+ sql += $" F_IsDelete=0";
|
|
|
717
|
+ if (ro.F_RoleCode == "JDYPTZX" || ro.F_RoleCode == "JDYBZZX" || ro.F_RoleCode == "XTGLY")
|
|
|
718
|
+ {
|
|
|
719
|
+ sql += $" and F_ID in(" + GetDelay() + ")";
|
|
|
720
|
+ }
|
|
|
721
|
+ else
|
|
|
722
|
+ {
|
|
|
723
|
+ DeWorkOrder = 0;
|
|
|
724
|
+ break; ;
|
|
|
725
|
+ }
|
|
|
726
|
+ sql += $" and F_State=" + (int)EnumWorkOrderState.recustomers;
|
|
|
727
|
+ DeWorkOrder = new BLL.T_Wo_WorkOrder().GetModelList(sql).Count;//微信未通过工单
|
|
|
728
|
+
|
|
|
729
|
+ break;
|
|
|
730
|
+ case 13://已审批
|
|
|
731
|
+ sql = "";
|
|
|
732
|
+ sql += $" F_IsDelete=0";
|
|
|
733
|
+ if (ro.F_RoleCode == "DQJL" || ro.F_RoleCode == "FGSJL" || ro.F_RoleCode == "GC")
|
|
|
734
|
+ {
|
|
|
735
|
+ if (GetApprovedOrderID(ua.F_UserCode) != "")
|
|
|
736
|
+ {
|
|
|
737
|
+ sql += $" and F_ID in ( " + GetApprovedOrderID(ua.F_UserCode) + ") "; ;
|
|
|
738
|
+ }
|
|
|
739
|
+ else
|
|
|
740
|
+ {
|
|
|
741
|
+ Approved = 0;
|
|
|
742
|
+ break; ;
|
|
|
743
|
+ }
|
|
|
744
|
+ }
|
|
|
745
|
+ else
|
|
|
746
|
+ {
|
|
|
747
|
+ Approved = 0;
|
|
|
748
|
+ break; ;
|
|
|
749
|
+ }
|
|
|
750
|
+ Approved = new BLL.T_Wo_WorkOrder().GetModelList(sql).Count;//已审批
|
|
|
751
|
+
|
|
|
752
|
+ break;
|
|
|
753
|
+ case 14://业务员工单
|
|
|
754
|
+ sql = "";
|
|
|
755
|
+ sql += $" F_IsDelete=0";
|
|
|
756
|
+ if (ro.F_RoleCode == "JDYPTZX" || ro.F_RoleCode == "JDYBZZX" || ro.F_RoleCode == "XTGLY")
|
|
|
757
|
+ {
|
|
|
758
|
+ sql += $" and F_Source=" + 2;
|
|
|
759
|
+ }
|
|
|
760
|
+ else
|
|
|
761
|
+ {
|
|
|
762
|
+ WeChatWorkOrder = 0;
|
|
|
763
|
+ break; ;
|
|
|
764
|
+ }
|
|
|
765
|
+ WeChatWorkOrder = new BLL.T_Wo_WorkOrder().GetModelList(sql).Count;//微信业务员工单
|
|
|
766
|
+
|
|
|
767
|
+ break;
|
|
|
768
|
+ case 15://待审批
|
|
|
769
|
+ sql = "";
|
|
|
770
|
+ sql += $" F_IsDelete=0";
|
|
|
771
|
+ if (ro.F_RoleCode == "DQJL" || ro.F_RoleCode == "FGSJL")
|
|
|
772
|
+ {
|
|
|
773
|
+ if (GetApprovalOrderID(ua, ro.F_RoleCode) != "")
|
|
|
774
|
+ {
|
|
|
775
|
+ sql += " and T_Wo_WorkOrder.F_ID in ( " + GetApprovalOrderID(ua, ro.F_RoleCode) + ") ";
|
|
|
776
|
+ }
|
|
|
777
|
+ else
|
|
|
778
|
+ {
|
|
|
779
|
+ TobeApproved = 0;
|
|
|
780
|
+ break; ;
|
|
|
781
|
+ }
|
|
|
782
|
+ }
|
|
|
783
|
+ else
|
|
|
784
|
+ {
|
|
|
785
|
+ TobeApproved = 0;
|
|
|
786
|
+ break; ;
|
|
|
787
|
+ }
|
|
|
788
|
+
|
|
|
789
|
+ TobeApproved = new BLL.T_Wo_WorkOrder().GetModelList(sql).Count;//待审批
|
|
|
790
|
+
|
|
|
791
|
+
|
|
|
792
|
+ break;
|
|
|
793
|
+ case 16://已创单
|
|
|
794
|
+ sql = "";
|
|
|
795
|
+ sql += $" F_IsDelete=0";
|
|
|
796
|
+ sql += $" and F_CreateBy ='" + ua.F_UserCode + "'";
|
|
|
797
|
+ Createdbill = new BLL.T_Wo_WorkOrder().GetModelList(sql).Count;//业务员已创单
|
|
|
798
|
+
|
|
|
799
|
+
|
|
|
800
|
+ break;
|
|
|
801
|
+ case 17://退单
|
|
|
802
|
+ sql = "";
|
|
|
803
|
+ sql += $" F_IsDelete=0";
|
|
|
804
|
+ if (GetBackid(ua) != "")
|
|
|
805
|
+ {
|
|
|
806
|
+ sql += " and T_Wo_WorkOrder.F_ID in ( " + GetBackid(ua) + ") ";
|
|
|
807
|
+ }
|
|
|
808
|
+ else
|
|
|
809
|
+ {
|
|
|
810
|
+ Backid = 0;
|
|
|
811
|
+ break; ;
|
|
|
812
|
+ }
|
|
|
813
|
+ Backid = new BLL.T_Wo_WorkOrder().GetModelList(sql).Count;//退单
|
|
|
814
|
+ break;
|
|
|
815
|
+ }
|
|
|
816
|
+ }
|
|
|
817
|
+
|
|
|
818
|
+ #endregion
|
|
|
819
|
+
|
|
|
820
|
+ var obj = new
|
|
|
821
|
+ {
|
|
|
822
|
+ state = "success",
|
|
|
823
|
+ message = "成功",
|
|
|
824
|
+ Assign = Assign,//指派
|
|
|
825
|
+ Receipt = Receipt,//待接单
|
|
|
826
|
+ Acceptedorders = Acceptedorders,//已接单(待处理)
|
|
|
827
|
+ Ovar = Ovar,//已完成的
|
|
|
828
|
+ Allocated = Allocated,//客服已分配
|
|
|
829
|
+ Tobevisited = Tobevisited,//待回访
|
|
|
830
|
+ Returnvisit = Returnvisit,//已回访
|
|
|
831
|
+ Tobefinished = Tobefinished,//待完结
|
|
|
832
|
+ GCApproved = GCApproved,//高层待审批
|
|
|
833
|
+ CustomerWorkorder = CustomerWorkorder,//客户工单
|
|
|
834
|
+ Delays = Delays,//延期工单
|
|
|
835
|
+ DeWorkOrder = DeWorkOrder,//微信未通过工单
|
|
|
836
|
+ Approved = Approved,//已审批
|
|
|
837
|
+ WeChatWorkOrder = WeChatWorkOrder,//微信业务员工单
|
|
|
838
|
+ TobeApproved = TobeApproved,//待审批
|
|
|
839
|
+ Createdbill = Createdbill,//业务员已创单
|
|
|
840
|
+ Backid = Backid,//待审批
|
|
|
841
|
+ };
|
|
|
842
|
+ return Content(obj.ToJson()); ;
|
|
|
843
|
+ }
|
|
|
844
|
+ else
|
|
|
845
|
+ {
|
|
|
846
|
+ return Error("无操作权限!");
|
|
|
847
|
+ }
|
|
|
848
|
+
|
|
|
849
|
+ }
|
|
|
850
|
+ /// <summary>
|
|
426
|
851
|
///退回工单列表
|
|
427
|
852
|
/// </summary>
|
|
428
|
853
|
public string GetBackid(Model.T_Sys_UserAccount ua)
|
|
|
@@ -1385,25 +1810,50 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
1385
|
1810
|
public string GetParticipateID(string user)
|
|
1386
|
1811
|
{
|
|
1387
|
1812
|
string str = string.Empty;
|
|
1388
|
|
- str = "select F_WoID from T_Wo_WorkOrderItem_New where F_CreateUser in(" + user + ") and F_OptType in( 1 )";
|
|
|
1813
|
+ str = "select F_WoID from T_Wo_WorkOrderItem_New where F_CreateUser in(" + user + ") and F_OptType in( 1,7)";
|
|
1389
|
1814
|
|
|
1390
|
1815
|
;
|
|
1391
|
1816
|
return str;
|
|
1392
|
1817
|
}
|
|
1393
|
1818
|
/// <summary>
|
|
1394
|
|
- /// 获取部门待完成的工单编号
|
|
|
1819
|
+ /// 获取部门待接单的工单编号
|
|
1395
|
1820
|
/// </summary>
|
|
1396
|
1821
|
/// <returns></returns>
|
|
1397
|
|
- public string GetDeptWorkOrderID(int deptid)
|
|
|
1822
|
+ public string GetDeptWorkOrderID(int deptid,string user)
|
|
1398
|
1823
|
{
|
|
1399
|
1824
|
string str = string.Empty;
|
|
|
1825
|
+ string deptuser= string.Empty;
|
|
|
1826
|
+ var dept = sysUserAccountBll.GetModelList("F_DeptId="+ deptid);
|
|
|
1827
|
+ if (dept != null)
|
|
|
1828
|
+ {
|
|
|
1829
|
+ foreach (var it in dept)
|
|
|
1830
|
+ {
|
|
|
1831
|
+ if (it.F_UserCode!= user)
|
|
|
1832
|
+ {
|
|
|
1833
|
+ if (deptuser != "")
|
|
|
1834
|
+ deptuser += "','" + it.F_UserCode;
|
|
|
1835
|
+ else
|
|
|
1836
|
+ deptuser += it.F_UserCode;
|
|
|
1837
|
+ }
|
|
|
1838
|
+ }
|
|
|
1839
|
+ }
|
|
|
1840
|
+ if (!string .IsNullOrEmpty (deptuser))
|
|
|
1841
|
+ {
|
|
|
1842
|
+ // string deptuser = "select F_WoID from T_Sys_UserAccount where F_DeptId=" + deptid;
|
|
|
1843
|
+ str = "select F_WoID from T_Wo_WorkOrderItem_New where F_ItemType=" + (int)EnumItemType.deal
|
|
|
1844
|
+ + " and isnull(F_IsUsed,'0')='0' " + " and "
|
|
|
1845
|
+ + "(F_WoState in(" + (int)EnumWorkOrderState.assign + "," + (int)EnumWorkOrderState.abreback + "," + (int)EnumWorkOrderState.reback + ") and F_NextDept =" + deptid + ") "//办理中和接单状态的操作人
|
|
|
1846
|
+ + " or (F_WoState =" + (int)EnumWorkOrderState.receive + " and F_NextUser in('" + deptuser + "'))";//退回下一步操作人
|
|
|
1847
|
+
|
|
1400
|
1848
|
|
|
1401
|
|
- str = "select F_WoID from T_Wo_WorkOrderItem_New where F_ItemType=" + (int)EnumItemType.deal
|
|
1402
|
|
- + " and ("
|
|
1403
|
|
- + "(F_WoState in(" + (int)EnumWorkOrderState.assign + ","+(int)EnumWorkOrderState.dealing + "," + (int)EnumWorkOrderState.receive + ") and F_NextDept =" + deptid + ") "//办理中和接单状态的操作人
|
|
1404
|
|
- + " or (F_WoState in(" + (int)EnumWorkOrderState.assign + ","+(int)EnumWorkOrderState.reback + "," + (int)EnumWorkOrderState.abreback + ") and F_NextDept =" + deptid + ")"//退回下一步操作人
|
|
1405
|
|
- + ")"
|
|
1406
|
|
- + " and isnull(F_IsUsed,'0')='0' ";
|
|
|
1849
|
+ }
|
|
|
1850
|
+ else
|
|
|
1851
|
+ {
|
|
|
1852
|
+ str = "select F_WoID from T_Wo_WorkOrderItem_New where F_ItemType=" + (int)EnumItemType.deal
|
|
|
1853
|
+ + " and "
|
|
|
1854
|
+ + "F_WoState in(" + (int)EnumWorkOrderState.assign + ") and F_NextDept =" + deptid + " "//办理中和接单状态的操作人
|
|
|
1855
|
+ + " and isnull(F_IsUsed,'0')='0' ";
|
|
|
1856
|
+ }
|
|
1407
|
1857
|
|
|
1408
|
1858
|
return str;
|
|
1409
|
1859
|
}
|
|
|
@@ -1418,7 +1868,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
1418
|
1868
|
str = "select F_WoID from T_Wo_WorkOrderItem_New where F_ItemType=" + (int)EnumItemType.deal
|
|
1419
|
1869
|
+ " and ("
|
|
1420
|
1870
|
+ "(F_WoState in(" + (int)EnumWorkOrderState.dealing + "," + (int)EnumWorkOrderState.receive + ") and F_CreateUser='" + user + "') "//办理中和接单状态的操作人
|
|
1421
|
|
- + " or (F_WoState in(" + (int)EnumWorkOrderState.reback + "," + (int)EnumWorkOrderState.abreback + ") and F_NextUser='" + user + "')"//退回下一步操作人
|
|
|
1871
|
+ + " or (F_WoState in(" + (int)EnumWorkOrderState.reback +") and F_NextUser='" + user + "')"//退回下一步操作人
|
|
1422
|
1872
|
+ ")"
|
|
1423
|
1873
|
+ " and isnull(F_IsUsed,'0')='0' ";
|
|
1424
|
1874
|
|
|
|
@@ -1462,7 +1912,6 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
1462
|
1912
|
}
|
|
1463
|
1913
|
string str = string.Empty;
|
|
1464
|
1914
|
str = "select F_WoID from T_Wo_WorkOrderItem_New where "
|
|
1465
|
|
- + " and "
|
|
1466
|
1915
|
+ "F_CreateUser in(" + ua + ") and F_IsUsed=0"
|
|
1467
|
1916
|
;
|
|
1468
|
1917
|
|
|
|
@@ -1611,9 +2060,9 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
1611
|
2060
|
if (!string.IsNullOrWhiteSpace(code))//工单编号
|
|
1612
|
2061
|
sql += $" and F_WorkOrderCode like '%" + code.Trim() + "%'";
|
|
1613
|
2062
|
if (!string.IsNullOrWhiteSpace(keywords))//关键字搜索
|
|
1614
|
|
- sql += $" and F_QuestionType like '%" + keywords.Trim()
|
|
|
2063
|
+ sql += $" and (F_QuestionType like '%" + keywords.Trim()
|
|
1615
|
2064
|
+ "%' or F_ZX_Area like '%" + keywords.Trim() + "%' or F_ZX_Branch like '%" + keywords.Trim()
|
|
1616
|
|
- + "%' or F_CusName like '%" + keywords.Trim() + "%'or F_CusPhone like '%" + keywords.Trim() + "%' ";
|
|
|
2065
|
+ + "%' or F_CusName like '%" + keywords.Trim() + "%'or F_CusPhone like '%" + keywords.Trim() + "%') ";
|
|
1617
|
2066
|
if (!string.IsNullOrWhiteSpace(cusname))//客户姓名
|
|
1618
|
2067
|
sql += $" and F_CusName like '%" + cusname.Trim() + "%'";
|
|
1619
|
2068
|
if (!string.IsNullOrWhiteSpace(cusphone))//客户电话
|
|
|
@@ -1775,7 +2224,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
1775
|
2224
|
if (!string.IsNullOrWhiteSpace(code))//工单编号
|
|
1776
|
2225
|
sql += $" and F_WorkOrderCode like '%" + code.Trim() + "%'";
|
|
1777
|
2226
|
if (!string.IsNullOrWhiteSpace(keywords))//关键字搜索
|
|
1778
|
|
- sql += $" and F_CusName like '%" + keywords.Trim() + "%'or F_CusPhone like '%" + keywords.Trim() + "%' ";
|
|
|
2227
|
+ sql += $" and ( F_CusName like '%" + keywords.Trim() + "%'or F_CusPhone like '%" + keywords.Trim() + "%' ) ";
|
|
1779
|
2228
|
if (!string.IsNullOrWhiteSpace(cusname))//客户姓名
|
|
1780
|
2229
|
sql += $" and F_CusName like '%" + cusname.Trim() + "%'";
|
|
1781
|
2230
|
if (!string.IsNullOrWhiteSpace(cusphone))//客户电话
|
|
|
@@ -3454,7 +3903,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
3454
|
3903
|
{
|
|
3455
|
3904
|
while (true)
|
|
3456
|
3905
|
{
|
|
3457
|
|
- if (!getunique(0, GetIntCode()))
|
|
|
3906
|
+ if (!gematerque(0, GetIntCode()))
|
|
3458
|
3907
|
{
|
|
3459
|
3908
|
input.F_MaterialID = GetIntCode();
|
|
3460
|
3909
|
break;
|
|
|
@@ -3986,7 +4435,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
3986
|
4435
|
Model.T_Wo_WorkOrder model = workOrder.GetModel(orderid);
|
|
3987
|
4436
|
if (model != null)
|
|
3988
|
4437
|
{
|
|
3989
|
|
- if(model .F_State !=1)
|
|
|
4438
|
+ if(model .F_State ==2)
|
|
3990
|
4439
|
{
|
|
3991
|
4440
|
return Error("工单已接单无需重新接单");
|
|
3992
|
4441
|
}
|
|
|
@@ -4482,11 +4931,23 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
4482
|
4931
|
#endregion
|
|
4483
|
4932
|
var content = deptname + nowUser.F_UserName + "(" + nowUser.F_UserCode + ")" + opt + "工单,退回说明:" + cont;
|
|
4484
|
4933
|
//获取上一级处理人员
|
|
4485
|
|
- var touser = "";
|
|
|
4934
|
+ var touser = ""; var deptid=0;
|
|
4486
|
4935
|
var itemlast = itembll.GetModelList(" F_ItemType=" + (int)EnumItemType.deal + " and F_WoID='" + model.F_ID + "' and F_NextUser='" + nowUser.F_UserCode + "' order by F_CreateTime desc").FirstOrDefault();
|
|
4487
|
4936
|
if (itemlast != null)
|
|
|
4937
|
+ {
|
|
4488
|
4938
|
touser = itemlast.F_CreateUser;
|
|
4489
|
|
- var itemid = AddLog((int)model.F_ID , wostate, content, (int)EnumItemType.deal, optbut, touser, 0, nowUser, model .F_limit ,sms );
|
|
|
4939
|
+ if (!string .IsNullOrEmpty (touser))
|
|
|
4940
|
+ {
|
|
|
4941
|
+ var ua = sysUserAccountBll .GetModel(touser);
|
|
|
4942
|
+ if (ua !=null )
|
|
|
4943
|
+ {
|
|
|
4944
|
+ deptid = ua.F_DeptId;
|
|
|
4945
|
+ }
|
|
|
4946
|
+ }
|
|
|
4947
|
+ }
|
|
|
4948
|
+
|
|
|
4949
|
+
|
|
|
4950
|
+ var itemid = AddLog((int)model.F_ID , wostate, content, (int)EnumItemType.deal, optbut, touser, deptid, nowUser, model .F_limit ,sms );
|
|
4490
|
4951
|
if (itemid > 0)
|
|
4491
|
4952
|
{
|
|
4492
|
4953
|
#region 处理工单
|
|
|
@@ -4921,29 +5382,39 @@ namespace CallCenterApi.Interface.Controllers.workorder
|
|
4921
|
5382
|
}
|
|
4922
|
5383
|
touser = users;
|
|
4923
|
5384
|
}
|
|
4924
|
|
- if (isApprovalp != 0&& deptid == 37)
|
|
|
5385
|
+ string htouser = "", htousername = "";
|
|
|
5386
|
+ if (isApprovalp != 0 && nowUser.F_DeptId == 37)
|
|
4925
|
5387
|
{
|
|
4926
|
5388
|
if (hclid != 0)
|
|
4927
|
5389
|
{
|
|
4928
|
5390
|
Model.T_Sys_UserAccount clus = sysUserAccountBll .GetModel(hclid);
|
|
4929
|
5391
|
if (clus != null)
|
|
4930
|
5392
|
{
|
|
4931
|
|
- if (string.IsNullOrEmpty(touser))
|
|
|
5393
|
+ if (string.IsNullOrEmpty(htouser))
|
|
4932
|
5394
|
{
|
|
4933
|
|
- touser = touser + "," + clus.F_UserCode;
|
|
4934
|
|
- tousername = tousername + "," + clus.F_UserName + "(" + clus.F_UserCode + ")";
|
|
|
5395
|
+ htouser = clus.F_UserCode;
|
|
|
5396
|
+ htousername = clus.F_UserName + "(" + clus.F_UserCode + ")";
|
|
4935
|
5397
|
}
|
|
4936
|
5398
|
}
|
|
4937
|
5399
|
}
|
|
4938
|
5400
|
else
|
|
4939
|
5401
|
{
|
|
4940
|
|
- var list = sysUserAccountBll .GetModelList(" F_DeptId='" + hclbm + "'");
|
|
|
5402
|
+ var list = sysUserAccountBll.GetModelList(" F_DeptId='" + hclbm + "'");
|
|
4941
|
5403
|
foreach (var l in list)
|
|
4942
|
5404
|
{
|
|
4943
|
|
- touser = touser + "," + l.F_UserCode;
|
|
4944
|
|
- tousername = tousername + "," + l.F_UserName + "(" + l.F_UserCode + ")";
|
|
|
5405
|
+ if (string.IsNullOrEmpty(htouser))
|
|
|
5406
|
+ {
|
|
|
5407
|
+ htouser = l.F_UserCode;
|
|
|
5408
|
+ htousername = l.F_UserName + "(" + l.F_UserCode + ")";
|
|
|
5409
|
+ }
|
|
|
5410
|
+ else
|
|
|
5411
|
+ {
|
|
|
5412
|
+ htouser = htouser + "," + l.F_UserCode;
|
|
|
5413
|
+ htousername = htousername + "," + l.F_UserName + "(" + l.F_UserCode + ")";
|
|
|
5414
|
+ }
|
|
4945
|
5415
|
}
|
|
4946
|
5416
|
}
|
|
|
5417
|
+ AddLog(model.F_ID, (int)EnumWorkOrderState.assign, "审批", (int)EnumItemType.audit, (int)EnumItemOpt.audit, htouser, hclbm, nowUser, overtime, sms, creat);
|
|
4947
|
5418
|
}
|
|
4948
|
5419
|
#endregion
|
|
4949
|
5420
|
#region 工单处理
|