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IVR提交

zhengbingbing 6 年之前
父节点
584ae34821
当前提交
feabef26bd
共有 8 个文件被更改，包括 844 次插入 和 264 次删除
分列视图 显示文件统计
  1. 161 263
      ivr/IVR_XLX.xml
  2. 133 0
      ivr/IVR_XLX_201908151.xml
  3. 133 0
      ivr/IVR_XLX_20190925.xml
  4. 133 0
      ivr/IVR_XLX_20191028.xml
  5. 136 0
      ivr/IVR_XLX_20191105.xml
  6. 147 0
      ivr/IVR_XLX_20191106.xml
  7. 1 1
      ivr/MYD_Normal.xml
  8. 二进制
      ivr/wav_20191217/holiday_xj.wav

文件差异内容过多而无法显示
+ 161 - 263
ivr/IVR_XLX.xml


+ 133 - 0
ivr/IVR_XLX_201908151.xml
查看文件 

@@ -0,0 +1,133 @@
1 
+<?xml version="1.0" encoding="utf-8"?>
2 
+<ivr>
3 
+	<flow Name="IVR_Normal" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
4 
+		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
5 
+		<!--
6 
+			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7 
+			tel:来电号码%[CallerID]
8 
+			callid:中间件定义%[CallID]
9 
+			type:执行类型：1.插入通话记录；2.更新挂机时间；3.更新排队开始时间；4.插入留言；5.更新满意度
10 
+			bustype:业务选择，用于需要有按键选择业务按键值
11 
+			mydkey:满意度按键值，1满意，2一般，3不满意
12 
+			recfile:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13 
+			插入通话记录示例：exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,''
14 
+		-->
15 
+		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'1','','%[CalleeID]' "
16 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
17 
+		<cell Name="CELL_DEFINEVAR" Pos="3" Next="100" Note="定义变量节点">
18 
+			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
19 
+			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
20 
+			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
21 
+			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
22 
+			<DefVar VarType="1" VarName="Key" VarVal="0" />
23 
+			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
24 
+			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
25 
+			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
26 
+		</cell>
27 
+		<!--20190814 zhengbingbing  客户提出欢迎词太长，暂时取消欢迎词播报-->
28 
+		<!--欢迎词-->
29 
+		<!--根据被叫播放不同欢迎词-->
30 
+		<cell Name="CELL_BRANCH" Pos="100" Var="CalleeID" DefaultPos="101" Note="分支-欢迎词'%[CalleeID]'">
31 
+		  <Branch Value="9100" Pos="101" />      <!--心连心尿素-->
32 
+		  <Branch Value="9101" Pos="102" />      <!--手拉手-->
33 
+		  <Branch Value="9102" Pos="102" />      <!--沃利沃-->
34 
+		  <Branch Value="9300" Pos="103" />      <!--新疆-->
35 
+		  <Branch Value="9200" Pos="104" />      <!--九江-->
36 
+		</cell>
37 
+
38 
+		<cell Name="CELL_AUDIODTMF" Pos="101" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xlx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
39 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-心连心客服中心" />
40 
+		<cell Name="CELL_AUDIODTMF" Pos="102" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-nx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
41 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-农心公司客服中心" />
42 
+		<cell Name="CELL_AUDIODTMF" Pos="103" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
43 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-新疆心连心客服中心" />
44 
+		<cell Name="CELL_AUDIODTMF" Pos="104" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-jj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
45 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-九江心连心客服中心" />
46 
+
47 
+		<!--欢迎词-->
48 
+
49 
+		<!--黑名单-->
50 
+		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
51 
+		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
52 
+			<Map Var="BlackListVerify" />
53 
+		</cell>
54 
+		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="8" Note="判断黑名单" />
55 
+		<!--黑名单提示音-->
56 
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\black.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
57 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
58 
+		<!--黑名单提示音-->
59 
+		<!--黑名单-->
60 
+
61 
+		<!--节假日-->
62 
+		<!--判断是否加班或节假日，是放节假日音后挂机，否转坐席-->
63 
+		<cell   Name="CELL_SQL"  Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="15" IVR_Name="数据库读写" Note="节假日查询" />
64 
+		<cell   Name="CELL_RECORDSET"  Pos="9" LPos="10" EPos="10" GPos="10" IVR_Name="数据集映射" Note="取节假日结果" >
65 
+			<Map   Var="HolidayVerify" />
66 
+		</cell>
67 
+		<cell   Name="CELL_COMPARE"  Pos="10" Data1Type="2"  Data2Type="1"  Data3Type="1"  Data1="HolidayVerify" Data2="0" Data3="" VarType="1"  CompareType="2"  TruePos="603" FalsePos="11" IVR_Name="数据比较" Note="判断节假日" />
68 
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="1" ContentType="1" Content="D:\Midware\wav\holiday.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
69 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="keyh" SuccessPos="110" FailPos="24" HangupPos="24" Note="放节假日音" />
70 
+		<cell Name="CELL_BRANCH" Pos="110" Var="keyh" DefaultPos="101" Note="分支-节假日">
71 
+		  <Branch Value="1" Pos="29" />      <!--转值班电话-->
72 
+		  <Branch Value="2" Pos="20" />      <!--语音留言-->
73 
+		</cell>
74 
+		<!--节假日-->
75 
+
76 
+		<!--排队，转坐席-->
77 
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
78 
+		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
79 
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果">
80 
+			<Map Var="GroupID" />
81 
+		</cell>
82 
+
83 
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'1','','%[CalleeID]' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
84 
+		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
85 
+		<cell Name="CELL_QUEUE" Pos="13" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
86 
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点" />
87 
+
88 
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
89 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
90 
+		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
91 
+			<Branch Value="1" Pos="16" /><!--1.继续等待-->
92 
+			<Branch Value="2" Pos="29" /><!--2.转值班电话-->
93 
+			<Branch Value="3" Pos="20" /><!--3.留言-->
94 
+		</cell>
95 
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="31" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
96 
+		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />
97 
+		<!--20190814 zhengbingbing  取消欢迎词播报后，取消通话录音提示播报，直接提示工号-->
98 
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
99 
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
100 
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
101 
+		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
102 
+		  <BandData Var="CallID" />
103 
+		</cell>
104 
+		<!--排队，转坐席-->
105 
+
106 
+		<!--留言-->
107 
+		<cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
108 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="21" FailPos="24" HangupPos="24" Note="留言开始放音" />
109 
+		<cell Name="CELL_LEAVEWORD" Pos="21" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="22" HangupPos="23" FinishPos="22" Note="留言节点" />
110 
+		<cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言结束提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="23" FailPos="23" HangupPos="23" Note="留言结束放音" />
111 
+		<cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222"
112 
+		SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',4,0,'1','%[CallID]_%[CallerID]_%[StartTime].wav','%[CalleeID]' " IsSaved="no"
113 
+		SuccessPos="24" FailPos="24" Note="留言入库" />
114 
+
115 
+		<!--留言-->
116 
+
117 
+		<!--转值班电话-->
118 
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
119 
+		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetZBDH '%[CalleeID]' " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
120 
+		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
121 
+			<Map Var="zbdh" />
122 
+		</cell>
123 
+		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
124 
+		<!--转值班电话-->
125 
+
126 
+		<!---->
127 
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'1','','%[CalleeID]' " IsSaved="no"
128 
+		SuccessPos="204" FailPos="204" Note="更新挂机时间" />
129 
+		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
130 
+		<cell Name="CELL_END" Pos="25" Note="结束节点" />
131 
+		<!---->
132 
+	</flow>
133 
+</ivr>

+ 133 - 0
ivr/IVR_XLX_20190925.xml
查看文件 

@@ -0,0 +1,133 @@
1 
+<?xml version="1.0" encoding="utf-8"?>
2 
+<ivr>
3 
+	<flow Name="IVR_Normal" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
4 
+		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
5 
+		<!--
6 
+			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7 
+			tel:来电号码%[CallerID]
8 
+			callid:中间件定义%[CallID]
9 
+			type:执行类型：1.插入通话记录；2.更新挂机时间；3.更新排队开始时间；4.插入留言；5.更新满意度
10 
+			bustype:业务选择，用于需要有按键选择业务按键值
11 
+			mydkey:满意度按键值，1满意，2一般，3不满意
12 
+			recfile:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13 
+			插入通话记录示例：exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,''
14 
+		-->
15 
+		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'1','','%[CalleeID]' "
16 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
17 
+		<cell Name="CELL_DEFINEVAR" Pos="3" Next="100" Note="定义变量节点">
18 
+			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
19 
+			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
20 
+			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
21 
+			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
22 
+			<DefVar VarType="1" VarName="Key" VarVal="0" />
23 
+			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
24 
+			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
25 
+			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
26 
+		</cell>
27 
+		<!--20190814 zhengbingbing  客户提出欢迎词太长，暂时取消欢迎词播报-->
28 
+		<!--欢迎词-->
29 
+		<!--根据被叫播放不同欢迎词-->
30 
+		<cell Name="CELL_BRANCH" Pos="100" Var="CalleeID" DefaultPos="101" Note="分支-欢迎词'%[CalleeID]'">
31 
+		  <Branch Value="9100" Pos="101" />      <!--心连心尿素-->
32 
+		  <Branch Value="9101" Pos="102" />      <!--手拉手-->
33 
+		  <Branch Value="9102" Pos="102" />      <!--沃利沃-->
34 
+		  <Branch Value="9300" Pos="103" />      <!--新疆-->
35 
+		  <Branch Value="9200" Pos="104" />      <!--九江-->
36 
+		</cell>
37 
+
38 
+		<cell Name="CELL_AUDIODTMF" Pos="101" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xlx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
39 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-心连心客服中心" />
40 
+		<cell Name="CELL_AUDIODTMF" Pos="102" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-nx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
41 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-农心公司客服中心" />
42 
+		<cell Name="CELL_AUDIODTMF" Pos="103" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
43 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-新疆心连心客服中心" />
44 
+		<cell Name="CELL_AUDIODTMF" Pos="104" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-jj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
45 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-九江心连心客服中心" />
46 
+
47 
+		<!--欢迎词-->
48 
+
49 
+		<!--黑名单-->
50 
+		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
51 
+		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
52 
+			<Map Var="BlackListVerify" />
53 
+		</cell>
54 
+		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="8" Note="判断黑名单" />
55 
+		<!--黑名单提示音-->
56 
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\black.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
57 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
58 
+		<!--黑名单提示音-->
59 
+		<!--黑名单-->
60 
+
61 
+		<!--节假日-->
62 
+		<!--判断是否加班或节假日，是放节假日音后挂机，否转坐席-->
63 
+		<cell   Name="CELL_SQL"  Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="15" IVR_Name="数据库读写" Note="节假日查询" />
64 
+		<cell   Name="CELL_RECORDSET"  Pos="9" LPos="10" EPos="10" GPos="10" IVR_Name="数据集映射" Note="取节假日结果" >
65 
+			<Map   Var="HolidayVerify" />
66 
+		</cell>
67 
+		<cell   Name="CELL_COMPARE"  Pos="10" Data1Type="2"  Data2Type="1"  Data3Type="1"  Data1="HolidayVerify" Data2="0" Data3="" VarType="1"  CompareType="2"  TruePos="603" FalsePos="11" IVR_Name="数据比较" Note="判断节假日" />
68 
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="1" ContentType="1" Content="D:\Midware\wav\holiday.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
69 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="keyh" SuccessPos="110" FailPos="24" HangupPos="24" Note="放节假日音" />
70 
+		<cell Name="CELL_BRANCH" Pos="110" Var="keyh" DefaultPos="101" Note="分支-节假日">
71 
+		  <Branch Value="1" Pos="29" />      <!--转值班电话-->
72 
+		  <Branch Value="2" Pos="20" />      <!--语音留言-->
73 
+		</cell>
74 
+		<!--节假日-->
75 
+
76 
+		<!--排队，转坐席-->
77 
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
78 
+		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
79 
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果">
80 
+			<Map Var="GroupID" />
81 
+		</cell>
82 
+
83 
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'1','','%[CalleeID]' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
84 
+		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
85 
+		<cell Name="CELL_QUEUE" Pos="13" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
86 
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点" />
87 
+
88 
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
89 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
90 
+		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
91 
+			<Branch Value="1" Pos="16" /><!--1.继续等待-->
92 
+			<Branch Value="2" Pos="29" /><!--2.转值班电话-->
93 
+			<Branch Value="3" Pos="20" /><!--3.留言-->
94 
+		</cell>
95 
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="31" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
96 
+		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />
97 
+		<!--20190814 zhengbingbing  取消欢迎词播报后，取消通话录音提示播报，直接提示工号-->
98 
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
99 
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
100 
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
101 
+		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
102 
+		  <BandData Var="CallID" />
103 
+		</cell>
104 
+		<!--排队，转坐席-->
105 
+
106 
+		<!--留言-->
107 
+		<cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
108 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="21" FailPos="24" HangupPos="24" Note="留言开始放音" />
109 
+		<cell Name="CELL_LEAVEWORD" Pos="21" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="22" HangupPos="23" FinishPos="22" Note="留言节点" />
110 
+		<cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言结束提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="23" FailPos="23" HangupPos="23" Note="留言结束放音" />
111 
+		<cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222"
112 
+		SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',4,0,'1','%[CallID]_%[CallerID]_%[StartTime].wav','%[CalleeID]' " IsSaved="no"
113 
+		SuccessPos="24" FailPos="24" Note="留言入库" />
114 
+
115 
+		<!--留言-->
116 
+
117 
+		<!--转值班电话-->
118 
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
119 
+		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetZBDH '%[CalleeID]' " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
120 
+		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
121 
+			<Map Var="zbdh" />
122 
+		</cell>
123 
+		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
124 
+		<!--转值班电话-->
125 
+
126 
+		<!---->
127 
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'1','','%[CalleeID]' " IsSaved="no"
128 
+		SuccessPos="204" FailPos="204" Note="更新挂机时间" />
129 
+		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
130 
+		<cell Name="CELL_END" Pos="25" Note="结束节点" />
131 
+		<!---->
132 
+	</flow>
133 
+</ivr>

+ 133 - 0
ivr/IVR_XLX_20191028.xml
查看文件 

@@ -0,0 +1,133 @@
1 
+<?xml version="1.0" encoding="utf-8"?>
2 
+<ivr>
3 
+	<flow Name="IVR_Normal" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
4 
+		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
5 
+		<!--
6 
+			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7 
+			tel:来电号码%[CallerID]
8 
+			callid:中间件定义%[CallID]
9 
+			type:执行类型：1.插入通话记录；2.更新挂机时间；3.更新排队开始时间；4.插入留言；5.更新满意度
10 
+			bustype:业务选择，用于需要有按键选择业务按键值
11 
+			mydkey:满意度按键值，1满意，2一般，3不满意
12 
+			recfile:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13 
+			插入通话记录示例：exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,''
14 
+		-->
15 
+		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','','%[CalleeID]' "
16 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
17 
+		<cell Name="CELL_DEFINEVAR" Pos="3" Next="100" Note="定义变量节点">
18 
+			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
19 
+			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
20 
+			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
21 
+			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
22 
+			<DefVar VarType="1" VarName="Key" VarVal="0" />
23 
+			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
24 
+			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
25 
+			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
26 
+		</cell>
27 
+		<!--20190814 zhengbingbing  客户提出欢迎词太长，暂时取消欢迎词播报-->
28 
+		<!--欢迎词-->
29 
+		<!--根据被叫播放不同欢迎词-->
30 
+		<cell Name="CELL_BRANCH" Pos="100" Var="CalleeID" DefaultPos="101" Note="分支-欢迎词'%[CalleeID]'">
31 
+		  <Branch Value="9100" Pos="101" />      <!--心连心尿素-->
32 
+		  <Branch Value="9101" Pos="102" />      <!--手拉手-->
33 
+		  <Branch Value="9102" Pos="102" />      <!--沃利沃-->
34 
+		  <Branch Value="9300" Pos="103" />      <!--新疆-->
35 
+		  <Branch Value="9200" Pos="104" />      <!--九江-->
36 
+		</cell>
37 
+
38 
+		<cell Name="CELL_AUDIODTMF" Pos="101" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xlx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
39 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-心连心客服中心" />
40 
+		<cell Name="CELL_AUDIODTMF" Pos="102" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-nx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
41 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-农心公司客服中心" />
42 
+		<cell Name="CELL_AUDIODTMF" Pos="103" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
43 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-新疆心连心客服中心" />
44 
+		<cell Name="CELL_AUDIODTMF" Pos="104" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-jj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
45 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-九江心连心客服中心" />
46 
+
47 
+		<!--欢迎词-->
48 
+
49 
+		<!--黑名单-->
50 
+		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
51 
+		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
52 
+			<Map Var="BlackListVerify" />
53 
+		</cell>
54 
+		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="8" Note="判断黑名单" />
55 
+		<!--黑名单提示音-->
56 
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\black.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
57 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
58 
+		<!--黑名单提示音-->
59 
+		<!--黑名单-->
60 
+
61 
+		<!--节假日-->
62 
+		<!--判断是否加班或节假日，是放节假日音后挂机，否转坐席-->
63 
+		<cell   Name="CELL_SQL"  Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="15" IVR_Name="数据库读写" Note="节假日查询" />
64 
+		<cell   Name="CELL_RECORDSET"  Pos="9" LPos="10" EPos="10" GPos="10" IVR_Name="数据集映射" Note="取节假日结果" >
65 
+			<Map   Var="HolidayVerify" />
66 
+		</cell>
67 
+		<cell   Name="CELL_COMPARE"  Pos="10" Data1Type="2"  Data2Type="1"  Data3Type="1"  Data1="HolidayVerify" Data2="0" Data3="" VarType="1"  CompareType="2"  TruePos="603" FalsePos="11" IVR_Name="数据比较" Note="判断节假日" />
68 
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="1" ContentType="1" Content="D:\Midware\wav\holiday.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
69 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="keyh" SuccessPos="110" FailPos="24" HangupPos="24" Note="放节假日音" />
70 
+		<cell Name="CELL_BRANCH" Pos="110" Var="keyh" DefaultPos="101" Note="分支-节假日">
71 
+		  <Branch Value="1" Pos="29" />      <!--转值班电话-->
72 
+		  <Branch Value="2" Pos="20" />      <!--语音留言-->
73 
+		</cell>
74 
+		<!--节假日-->
75 
+
76 
+		<!--排队，转坐席-->
77 
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
78 
+		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
79 
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果">
80 
+			<Map Var="GroupID" />
81 
+		</cell>
82 
+
83 
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'1','','%[CalleeID]' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
84 
+		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
85 
+		<cell Name="CELL_QUEUE" Pos="13" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
86 
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点" />
87 
+
88 
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
89 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
90 
+		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
91 
+			<Branch Value="1" Pos="16" /><!--1.继续等待-->
92 
+			<Branch Value="2" Pos="29" /><!--2.转值班电话-->
93 
+			<Branch Value="3" Pos="20" /><!--3.留言-->
94 
+		</cell>
95 
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="31" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
96 
+		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />
97 
+		<!--20190814 zhengbingbing  取消欢迎词播报后，取消通话录音提示播报，直接提示工号-->
98 
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
99 
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
100 
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
101 
+		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
102 
+		  <BandData Var="CallID" />
103 
+		</cell>
104 
+		<!--排队，转坐席-->
105 
+
106 
+		<!--留言-->
107 
+		<cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
108 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="21" FailPos="24" HangupPos="24" Note="留言开始放音" />
109 
+		<cell Name="CELL_LEAVEWORD" Pos="21" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="22" HangupPos="23" FinishPos="22" Note="留言节点" />
110 
+		<cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言结束提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="23" FailPos="23" HangupPos="23" Note="留言结束放音" />
111 
+		<cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222"
112 
+		SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',4,0,'1','%[CallID]_%[CallerID]_%[StartTime].wav','%[CalleeID]' " IsSaved="no"
113 
+		SuccessPos="24" FailPos="24" Note="留言入库" />
114 
+
115 
+		<!--留言-->
116 
+
117 
+		<!--转值班电话-->
118 
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
119 
+		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetZBDH '%[CalleeID]','%[CallID]' " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
120 
+		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
121 
+			<Map Var="zbdh" />
122 
+		</cell>
123 
+		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
124 
+		<!--转值班电话-->
125 
+
126 
+		<!---->
127 
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'1','','%[CalleeID]' " IsSaved="no"
128 
+		SuccessPos="204" FailPos="204" Note="更新挂机时间" />
129 
+		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
130 
+		<cell Name="CELL_END" Pos="25" Note="结束节点" />
131 
+		<!---->
132 
+	</flow>
133 
+</ivr>

+ 136 - 0
ivr/IVR_XLX_20191105.xml
查看文件 

@@ -0,0 +1,136 @@
1 
+<?xml version="1.0" encoding="utf-8"?>
2 
+<ivr>
3 
+	<flow Name="IVR_Normal" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
4 
+		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
5 
+		<!--
6 
+			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7 
+			tel:来电号码%[CallerID]
8 
+			callid:中间件定义%[CallID]
9 
+			type:执行类型：1.插入通话记录；2.更新挂机时间；3.更新排队开始时间；4.插入留言；5.更新满意度
10 
+			bustype:业务选择，用于需要有按键选择业务按键值
11 
+			mydkey:满意度按键值，1满意，2一般，3不满意
12 
+			recfile:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13 
+			插入通话记录示例：exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,''
14 
+		-->
15 
+		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','','%[CalleeID]' "
16 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
17 
+		<cell Name="CELL_DEFINEVAR" Pos="3" Next="100" Note="定义变量节点">
18 
+			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
19 
+			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
20 
+			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
21 
+			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
22 
+			<DefVar VarType="1" VarName="Key" VarVal="0" />
23 
+			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
24 
+			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
25 
+			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
26 
+		</cell>
27 
+		<!--20190814 zhengbingbing  客户提出欢迎词太长，暂时取消欢迎词播报-->
28 
+		<!--欢迎词-->
29 
+		<!--根据被叫播放不同欢迎词-->
30 
+		<cell Name="CELL_BRANCH" Pos="100" Var="CalleeID" DefaultPos="101" Note="分支-欢迎词'%[CalleeID]'">
31 
+		  <Branch Value="9100" Pos="101" />      <!--心连心尿素-->
32 
+		  <Branch Value="9101" Pos="102" />      <!--手拉手-->
33 
+		  <Branch Value="9102" Pos="102" />      <!--沃利沃-->
34 
+		  <Branch Value="9300" Pos="103" />      <!--新疆-->
35 
+		  <Branch Value="9200" Pos="104" />      <!--九江-->
36 
+		</cell>
37 
+
38 
+		<cell Name="CELL_AUDIODTMF" Pos="101" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xlx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
39 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-心连心客服中心" />
40 
+		<cell Name="CELL_AUDIODTMF" Pos="102" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-nx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
41 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-农心公司客服中心" />
42 
+		<cell Name="CELL_AUDIODTMF" Pos="103" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
43 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-新疆心连心客服中心" />
44 
+		<cell Name="CELL_AUDIODTMF" Pos="104" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-jj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
45 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-九江心连心客服中心" />
46 
+
47 
+		<!--欢迎词-->
48 
+
49 
+		<!--黑名单-->
50 
+		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
51 
+		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
52 
+			<Map Var="BlackListVerify" />
53 
+		</cell>
54 
+		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="603" Note="判断黑名单" />
55 
+		<!--黑名单提示音-->
56 
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\black.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
57 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
58 
+		<!--黑名单提示音-->
59 
+		<!--黑名单-->
60 
+		<!--获取坐席组-->
61 
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
62 
+		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
63 
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="8" EPos="8" GPos="8" Note="获取坐席组ID结果">
64 
+			<Map Var="GroupID" />
65 
+			<Map Var="GroupCode" />
66 
+		</cell>
67 
+		<!--获取坐席组-->
68 
+
69 
+		<!--节假日-->
70 
+		<!--判断是否加班或节假日，是放节假日音后挂机，否转坐席-->
71 
+		<cell   Name="CELL_SQL"  Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetHolidays '%[GroupCode]'" IsSaved="yes" SuccessPos="9" FailPos="15" IVR_Name="数据库读写" Note="节假日查询" />
72 
+		<cell   Name="CELL_RECORDSET"  Pos="9" LPos="10" EPos="10" GPos="10" IVR_Name="数据集映射" Note="取节假日结果" >
73 
+			<Map   Var="HolidayVerify" />
74 
+		</cell>
75 
+		<cell   Name="CELL_COMPARE"  Pos="10" Data1Type="2"  Data2Type="1"  Data3Type="1"  Data1="HolidayVerify" Data2="0" Data3="" VarType="1"  CompareType="2"  TruePos="501" FalsePos="11" IVR_Name="数据比较" Note="判断节假日" />
76 
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="1" ContentType="1" Content="D:\Midware\wav\holiday.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
77 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="keyh" SuccessPos="110" FailPos="24" HangupPos="24" Note="放节假日音" />
78 
+		<cell Name="CELL_BRANCH" Pos="110" Var="keyh" DefaultPos="101" Note="分支-节假日">
79 
+		  <Branch Value="1" Pos="29" />      <!--转值班电话-->
80 
+		  <Branch Value="2" Pos="20" />      <!--语音留言-->
81 
+		</cell>
82 
+		<!--节假日-->
83 
+
84 
+		<!--排队，转坐席-->
85 
+
86 
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'1','','%[CalleeID]' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
87 
+		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
88 
+		<cell Name="CELL_QUEUE" Pos="13" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
89 
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点" />
90 
+
91 
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
92 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
93 
+		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
94 
+			<Branch Value="1" Pos="16" /><!--1.继续等待-->
95 
+			<Branch Value="2" Pos="29" /><!--2.转值班电话-->
96 
+			<Branch Value="3" Pos="20" /><!--3.留言-->
97 
+		</cell>
98 
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="31" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
99 
+		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />
100 
+		<!--20190814 zhengbingbing  取消欢迎词播报后，取消通话录音提示播报，直接提示工号-->
101 
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
102 
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
103 
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
104 
+		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
105 
+		  <BandData Var="CallID" />
106 
+		</cell>
107 
+		<!--排队，转坐席-->
108 
+
109 
+		<!--留言-->
110 
+		<cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
111 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="21" FailPos="24" HangupPos="24" Note="留言开始放音" />
112 
+		<cell Name="CELL_LEAVEWORD" Pos="21" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="22" HangupPos="23" FinishPos="22" Note="留言节点" />
113 
+		<cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言结束提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="23" FailPos="23" HangupPos="23" Note="留言结束放音" />
114 
+		<cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222"
115 
+		SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',4,0,'1','%[CallID]_%[CallerID]_%[StartTime].wav','%[CalleeID]' " IsSaved="no"
116 
+		SuccessPos="24" FailPos="24" Note="留言入库" />
117 
+
118 
+		<!--留言-->
119 
+
120 
+		<!--转值班电话-->
121 
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
122 
+		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetZBDH '%[CalleeID]','%[CallID]' " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
123 
+		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
124 
+			<Map Var="zbdh" />
125 
+		</cell>
126 
+		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
127 
+		<!--转值班电话-->
128 
+
129 
+		<!---->
130 
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'1','','%[CalleeID]' " IsSaved="no"
131 
+		SuccessPos="204" FailPos="204" Note="更新挂机时间" />
132 
+		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
133 
+		<cell Name="CELL_END" Pos="25" Note="结束节点" />
134 
+		<!---->
135 
+	</flow>
136 
+</ivr>

+ 147 - 0
ivr/IVR_XLX_20191106.xml
查看文件 

@@ -0,0 +1,147 @@
1 
+<?xml version="1.0" encoding="utf-8"?>
2 
+<ivr>
3 
+	<flow Name="IVR_Normal" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
4 
+		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
5 
+		<!--
6 
+			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7 
+			tel:来电号码%[CallerID]
8 
+			callid:中间件定义%[CallID]
9 
+			type:执行类型：1.插入通话记录；2.更新挂机时间；3.更新排队开始时间；4.插入留言；5.更新满意度；6.更新值班电话接通
10 
+			bustype:业务选择，用于需要有按键选择业务按键值
11 
+			mydkey:满意度按键值，1满意，2一般，3不满意
12 
+			recfile:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13 
+			插入通话记录示例：exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,''
14 
+		-->
15 
+		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','','%[CalleeID]' "
16 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
17 
+		<cell Name="CELL_DEFINEVAR" Pos="3" Next="100" Note="定义变量节点">
18 
+			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
19 
+			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
20 
+			<DefVar VarType="1" VarName="XLXGroupID" VarVal="0" /><!--心连心坐席组ID-->
21 
+			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
22 
+			<DefVar VarType="1" VarName="Key" VarVal="0" />
23 
+			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
24 
+			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
25 
+			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
26 
+		</cell>
27 
+		<!--20190814 zhengbingbing  客户提出欢迎词太长，暂时取消欢迎词播报-->
28 
+		<!--欢迎词-->
29 
+		<!--根据被叫播放不同欢迎词-->
30 
+		<cell Name="CELL_BRANCH" Pos="100" Var="CalleeID" DefaultPos="101" Note="分支-欢迎词'%[CalleeID]'">
31 
+		  <Branch Value="9100" Pos="101" />      <!--心连心尿素-->
32 
+		  <Branch Value="9101" Pos="102" />      <!--手拉手-->
33 
+		  <Branch Value="9102" Pos="102" />      <!--沃利沃-->
34 
+		  <Branch Value="9300" Pos="103" />      <!--新疆-->
35 
+		  <Branch Value="9200" Pos="104" />      <!--九江-->
36 
+		</cell>
37 
+
38 
+		<cell Name="CELL_AUDIODTMF" Pos="101" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xlx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
39 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-心连心客服中心" />
40 
+		<cell Name="CELL_AUDIODTMF" Pos="102" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-nx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
41 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-农心公司客服中心" />
42 
+		<cell Name="CELL_AUDIODTMF" Pos="103" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
43 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-新疆心连心客服中心" />
44 
+		<cell Name="CELL_AUDIODTMF" Pos="104" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-jj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
45 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-九江心连心客服中心" />
46 
+
47 
+		<!--欢迎词-->
48 
+
49 
+		<!--黑名单-->
50 
+		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
51 
+		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
52 
+			<Map Var="BlackListVerify" />
53 
+		</cell>
54 
+		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="603" Note="判断黑名单" />
55 
+		<!--黑名单提示音-->
56 
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\black.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
57 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
58 
+		<!--黑名单提示音-->
59 
+		<!--黑名单-->
60 
+		<!--获取坐席组-->
61 
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
62 
+		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
63 
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="8" EPos="8" GPos="8" Note="获取坐席组ID结果">
64 
+			<Map Var="GroupID" />
65 
+			<Map Var="GroupCode" />
66 
+			<Map Var="XLXGroupID" />
67 
+		</cell>
68 
+		<!--获取坐席组-->
69 
+
70 
+		<!--节假日-->
71 
+		<!--判断是否加班或节假日，是放节假日音后挂机，否转坐席-->
72 
+		<cell   Name="CELL_SQL"  Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetHolidays '%[GroupCode]'" IsSaved="yes" SuccessPos="9" FailPos="15" IVR_Name="数据库读写" Note="节假日查询" />
73 
+		<cell   Name="CELL_RECORDSET"  Pos="9" LPos="10" EPos="10" GPos="10" IVR_Name="数据集映射" Note="取节假日结果" >
74 
+			<Map   Var="HolidayVerify" />
75 
+		</cell>
76 
+		<cell   Name="CELL_COMPARE"  Pos="10" Data1Type="2"  Data2Type="1"  Data3Type="1"  Data1="HolidayVerify" Data2="0" Data3="" VarType="1"  CompareType="2"  TruePos="501" FalsePos="11" IVR_Name="数据比较" Note="判断节假日" />
77 
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="1" ContentType="1" Content="D:\Midware\wav\holiday.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
78 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="keyh" SuccessPos="110" FailPos="24" HangupPos="24" Note="放节假日音" />
79 
+		<cell Name="CELL_BRANCH" Pos="110" Var="keyh" DefaultPos="101" Note="分支-节假日">
80 
+		  <Branch Value="1" Pos="29" />      <!--转值班电话-->
81 
+		  <Branch Value="2" Pos="20" />      <!--语音留言-->
82 
+		</cell>
83 
+		<!--节假日-->
84 
+
85 
+		<!--排队，转坐席-->
86 
+
87 
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'1','','%[CalleeID]' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
88 
+		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
89 
+		<cell Name="CELL_QUEUE" Pos="13" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo" NoAgentPos="113" NoFreePos="113" SuccessPos="31" HangupPos="24" Note="排队节点" />
90 
+		<!--九江、新疆坐席组 忙/不在线 转向心连心客服组-->
91 
+		<cell Name="CELL_QUEUE" Pos="113" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="XLXGroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo" NoAgentPos="114" NoFreePos="114" SuccessPos="31" HangupPos="24" Note="二次排队节点" />
92 
+		<!--二次排队 坐席组忙/不在线处理：新疆组转留言，九江和心连心组转值班电话-->
93 
+		<cell Name="CELL_BRANCH" Pos="114" Var="GroupCode" DefaultPos="14" Note="分支-新疆组转留言，九江和心连心组转值班电话">
94 
+		  <Branch Value="JJKFZ" Pos="29" />      <!--九江-转值班电话-->
95 
+		  <Branch Value="NXKFZ" Pos="29" />      <!--农心-转值班电话-->
96 
+		  <Branch Value="XLXKFZ" Pos="29" />      <!--心连心-转值班电话-->
97 
+		  <Branch Value="XJKFZ" Pos="20" />      <!--新疆-语音留言-->
98 
+		</cell>
99 
+
100 
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
101 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
102 
+		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
103 
+			<Branch Value="1" Pos="16" /><!--1.继续等待-->
104 
+			<Branch Value="2" Pos="29" /><!--2.转值班电话-->
105 
+			<Branch Value="3" Pos="20" /><!--3.留言-->
106 
+		</cell>
107 
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="31" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
108 
+		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />
109 
+		<!--20190814 zhengbingbing  取消欢迎词播报后，取消通话录音提示播报，直接提示工号-->
110 
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
111 
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
112 
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
113 
+		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
114 
+		  <BandData Var="CallID" />
115 
+		</cell>
116 
+		<!--排队，转坐席-->
117 
+
118 
+		<!--留言-->
119 
+		<cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
120 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="21" FailPos="24" HangupPos="24" Note="留言开始放音" />
121 
+		<cell Name="CELL_LEAVEWORD" Pos="21" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="22" HangupPos="23" FinishPos="22" Note="留言节点" />
122 
+		<cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言结束提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="23" FailPos="23" HangupPos="23" Note="留言结束放音" />
123 
+		<cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222"
124 
+		SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',4,0,'1','%[CallID]_%[CallerID]_%[StartTime].wav','%[CalleeID]' " IsSaved="no"
125 
+		SuccessPos="24" FailPos="24" Note="留言入库" />
126 
+
127 
+		<!--留言-->
128 
+
129 
+		<!--转值班电话-->
130 
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
131 
+		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetZBDH '%[CalleeID]','%[CallID]' " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
132 
+		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
133 
+			<Map Var="zbdh" />
134 
+		</cell>
135 
+		<!-- <cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" /> -->
136 
+		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="301" FailPos="24" Note="转值班电话" />
137 
+		<cell Name="CELL_SQL" Pos="301" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',6,0,'','','%[CalleeID]' " IsSaved="no" SuccessPos="25" FailPos="25" Note="更新转值班接通" />
138 
+		<!--转值班电话-->
139 
+
140 
+		<!---->
141 
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'1','','%[CalleeID]' " IsSaved="no"
142 
+		SuccessPos="204" FailPos="204" Note="更新挂机时间" />
143 
+		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
144 
+		<cell Name="CELL_END" Pos="25" Note="结束节点" />
145 
+		<!---->
146 
+	</flow>
147 
+</ivr>

+ 1 - 1
ivr/MYD_Normal.xml
查看文件 

@@ -7,7 +7,7 @@
7 7 
 		</cell>
8 8 
 		<cell Name="CELL_AUDIODTMF" Pos="3" PlayType="1" ContentType="1" Content="E:\midware\wav\满意度评价开始.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
9 9 
 		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="4" FailPos="19" HangupPos="19" Note="满意度调查放音" />
10 
-		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_OptCallRecords '','%[CallID]',5,0,'%[Key]','',''" IsSaved="no" SuccessPos="5" FailPos="5" Note="满意度更新通话记录" />
10 
+		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto_20180709;Data Source=192.168.5.8" SqlStr="exec P_OptCallRecords '','%[CallID]',5,0,'%[Key]','',''" IsSaved="no" SuccessPos="5" FailPos="5" Note="满意度更新通话记录" />
11 11 
 		<cell Name="CELL_AUDIODTMF" Pos="5" PlayType="2" ContentType="1" Content="E:\midware\wav\评价结束.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
12 12 
 		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="0" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="19" HangupPos="19" Note="满意度放结束音" />
13 13 
 		<cell Name="CELL_HANGUP" Pos="19" Next="20" Note="满意度挂机节点" />

二进制
ivr/wav_20191217/holiday_xj.wav
查看文件