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["客服系统整改问题明细2019-7-1"]
["序号","问题"]
[1,"工单类型 ","增加-建议及其他"]
[2,"问题描述","下移放在工单类型下面"]
[3,"销售基地后面加","大区和分公司"]
[4,"客户信息前面增加","客户身份选择项：经销商、零售商、种植大户、农化、其他","各自对应详细信息，经销商"]
[5,"客户信息公共字段","姓名、电话、性别、地址"]
[6,"咨询类","取消咨询大区和咨询分公司"]
[7,"产品名称和产品种类合并","复合肥、尿素、三聚氰胺、车用尿素、甲醇、液氨、二甲醚、糠醇、糠醛、其他可以手输"]
[8,"投诉类","产品质量后面三级分类没有对应关系，"]
[9,"投诉类","选投诉后，后面仍然有养分、标识"]
[10,"省市县区","对应关系需修改，选河南之后，再改河北，后面市出现两个省的，县区一样。"]
[11,"工单创建","后面能否加上转交下一步/关闭，不用切换界面"]
[12,"工单管理","电话号码不要隐藏"]
[13,"工单管理","人工处理和呼叫中心隐藏"]
[14,"呼叫中心","改为客服中心"]
[15,"工单查询","添加问题类别：结块、粉化等；添加基地、大区和分公司查询；添加产品名称查询（待处理、待转接、超时等）"]
[16,"超时工单","没有超期时间"]
[17,"业务办理、接收部门、 ","是否一个概念，能否统一"]
[18,"物料编码没有匹配"]
[19,"客户档案没有匹配"]
[20,"河南省默认最上面"]
[21,"工单类型下“乡”取消"]
[null," "]

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["客服系统整改问题明细2019-7-1"]
["序号","问题"]
[1,"工单类型 ","增加-建议及其他"]
[2,"工单类型","移动到最上方"]
[3,"公共字段","销售基地后面加，大区和分公司"]
[6,"咨询类","取消咨询大区和咨询分公司"]
[7,"产品名称和产品种类合并","复合肥、尿素、三聚氰胺、车用尿素、甲醇、液氨、二甲醚、糠醇、糠醛、其他可以手输"]
[8,"投诉类","产品质量后面三级分类没有对应关系，"]
[10,"省市县区","对应关系需修改，选河南之后，再改河北，后面市出现两个省的，县区一样。"]
[11,"接受部门/接收人","后面能否加上转交下一步/关闭，不用切换界面"]
[null,"转派按钮","创建、转派"]
[12,"通话记录","电话号码不要隐藏"]
[15,"综合查询","添加问题类别：结块、粉化等；添加基地、大区和分公司查询；添加产品名称查询（待处理、待转接、超时等）"]
[18,"物料编码没有匹配"]
[19,"客户档案没有匹配"]
[20,"河南省默认最上面"]
[21,"工单类型下“乡”取消"]
[null," "]

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[]
[]
[4,null,"客户信息前面增加","客户身份选择项：经销商、零售商、种植大户、农化、其他","各自对应详细信息，经销商"]
[5,null,"客户信息公共字段","姓名、电话、性别、地址"]
[16,null,"超时工单","没有超期时间"]