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- using System;
- using System.ComponentModel;
- namespace CallCenterApi.Model
- {
- /// <summary>
- /// 工单管理表
- /// </summary>
- [Serializable]
- public partial class T_Wo_WorkOrder
- {
- public T_Wo_WorkOrder()
- { }
- #region Model
- private int _f_id;
- private string _f_workordercode;
- private string _f_callid;
- private string _f_source;
- private string _f_type;
- private string _f_incidentprovince;
- private string _f_incidentcity;
- private string _f_incidentcountry;
- private string _f_incidenttownship;
- private string _f_incidentdetailed;
- private string _f_salesbase;
- private string _f_description;
- private string _f_files;
- private string _f_dealtype;
- private int? _f_customerid;
- private string _f_materialid;
- private string _f_questiontype;
- private string _f_batchnumber;
- private string _f_ts_formula;
- private string _f_ts_category;
- private string _f_ts_quantity;
- private string _f_ts_level;
- private string _f_zx_proname;
- private string _f_zx_quantity;
- private string _f_zx_area;
- private string _f_zx_branch;
- private DateTime? _f_cj_time;
- private string _f_cj_level;
- private string _f_cj_unit;
- private string _f_cj_testunit;
- private string _f_cj_tonnage;
- private string _f_cj_bagno;
- private string _f_cj_outlay;
- private int? _f_state;
- private string _f_sc_productbase;
- private string _f_sc_preliminaryopinion;
- private string _f_sc_qualitymonth;
- private string _f_sc_cj_spotresult;
- private string _f_sc_cj_selfresult;
- private string _f_sc_cj_approvalno;
- private string _f_sc_cj_returnaccount;
- private string _f_zl_qualityeventlevel;
- private string _f_zl_claimamount;
- private string _f_zl_responsibleunit;
- private string _f_zl_approvalopinions;
- private string _f_zl_approvaldisagree;
- private string _f_zl_compensationmethod;
- private string _f_zl_compensationmoney;
- private string _f_zl_cresponsibleunits;
- private string _f_zl_fquantity;
- private string _f_zl_improvementrequirements;
- private string _f_zl_capprovalno;
- private string _f_zl_cj_isrecord;
- private int? _f_isaudit;
- private int? _f_auditstate;
- private string _f_auditby;
- private DateTime? _f_auditon;
- private string _f_auditcont;
- private int? _f_isover;
- private string _f_dealby;
- private DateTime? _f_dealtime;
- private string _f_dealcontent;
- private string _f_dealresult;
- private string _f_dealreasons;
- private int? _f_isvisit;
- private DateTime? _f_visiton;
- private string _f_visitby;
- private string _f_visitresult;
- private string _f_visitreason;
- private string _f_createby;
- private DateTime? _f_createon;
- private int? _f_updatecount;
- private string _f_updateby;
- private DateTime? _f_updateon;
- private int? _f_isdelete;
- private string _f_deleteby;
- private DateTime? _f_deleteon;
- private string _f_cusphone;
- private string _f_cusname;
- private string _f_companyname;
- /// <summary>
- /// 工单ID
- /// </summary>
- public int F_ID
- {
- set { _f_id = value; }
- get { return _f_id; }
- }
- /// <summary>
- /// 工单编号
- /// </summary>
- public string F_WorkOrderCode
- {
- set { _f_workordercode = value; }
- get { return _f_workordercode; }
- }
- /// <summary>
- /// 客户姓名
- /// </summary>
- public string F_CusName
- {
- set { _f_cusname = value; }
- get { return _f_cusname; }
- }
- /// <summary>
- /// 客户电话
- /// </summary>
- public string F_CusPhone
- {
- set { _f_cusphone = value; }
- get { return _f_cusphone; }
- }
- /// <summary>
- /// 公司名称
- /// </summary>
- public string F_CompanyName
- {
- set { _f_companyname = value; }
- get { return _f_companyname; }
- }
- /// <summary>
- /// 通话记录ID
- /// </summary>
- public string F_CallID
- {
- set { _f_callid = value; }
- get { return _f_callid; }
- }
- /// <summary>
- /// 工单来源:电话、微信业务员、微信客户、官网
- /// </summary>
- public string F_Source
- {
- set { _f_source = value; }
- get { return _f_source; }
- }
- /// <summary>
- /// 工单类型:咨询及需求、投诉、抽检、其他
- /// </summary>
- public string F_Type
- {
- set { _f_type = value; }
- get { return _f_type; }
- }
- /// <summary>
- /// 事发地-省
- /// </summary>
- public string F_IncidentProvince
- {
- set { _f_incidentprovince = value; }
- get { return _f_incidentprovince; }
- }
- /// <summary>
- /// 事发地-市
- /// </summary>
- public string F_IncidentCity
- {
- set { _f_incidentcity = value; }
- get { return _f_incidentcity; }
- }
- /// <summary>
- /// 事发地-县
- /// </summary>
- public string F_IncidentCountry
- {
- set { _f_incidentcountry = value; }
- get { return _f_incidentcountry; }
- }
- /// <summary>
- /// 事发地-乡
- /// </summary>
- public string F_IncidentTownship
- {
- set { _f_incidenttownship = value; }
- get { return _f_incidenttownship; }
- }
- /// <summary>
- /// 事发地-详细
- /// </summary>
- public string F_IncidentDetailed
- {
- set { _f_incidentdetailed = value; }
- get { return _f_incidentdetailed; }
- }
- /// <summary>
- /// 销售基地:新乡、新疆、九江、东北、其他
- /// </summary>
- public string F_SalesBase
- {
- set { _f_salesbase = value; }
- get { return _f_salesbase; }
- }
- /// <summary>
- /// 问题描述
- /// </summary>
- public string F_Description
- {
- set { _f_description = value; }
- get { return _f_description; }
- }
- /// <summary>
- /// 附件上传ids
- /// </summary>
- public string F_Files
- {
- set { _f_files = value; }
- get { return _f_files; }
- }
- /// <summary>
- /// 处理方式:当即办理、电话转接、网络转办
- /// </summary>
- public string F_DealType
- {
- set { _f_dealtype = value; }
- get { return _f_dealtype; }
- }
- /// <summary>
- /// 客户id
- /// </summary>
- public int? F_CustomerID
- {
- set { _f_customerid = value; }
- get { return _f_customerid; }
- }
- /// <summary>
- /// 物料id
- /// </summary>
- public string F_MaterialID
- {
- set { _f_materialid = value; }
- get { return _f_materialid; }
- }
- /// <summary>
- /// 问题类别
- /// </summary>
- public string F_QuestionType
- {
- set { _f_questiontype = value; }
- get { return _f_questiontype; }
- }
- /// <summary>
- /// 生产批次号
- /// </summary>
- public string F_BatchNumber
- {
- set { _f_batchnumber = value; }
- get { return _f_batchnumber; }
- }
- /// <summary>
- /// 投诉-配方
- /// </summary>
- public string F_TS_Formula
- {
- set { _f_ts_formula = value; }
- get { return _f_ts_formula; }
- }
- /// <summary>
- /// 投诉-产品种类:化肥、化工、其他
- /// </summary>
- public string F_TS_Category
- {
- set { _f_ts_category = value; }
- get { return _f_ts_category; }
- }
- /// <summary>
- /// 投诉-问题数量(吨)
- /// </summary>
- public string F_TS_Quantity
- {
- set { _f_ts_quantity = value; }
- get { return _f_ts_quantity; }
- }
- /// <summary>
- /// 投诉-重要级别:轻微、一般、较大、重大
- /// </summary>
- public string F_TS_Level
- {
- set { _f_ts_level = value; }
- get { return _f_ts_level; }
- }
- /// <summary>
- /// 咨询-产品名称:三聚氰胺、甲醇、液氨、二甲醚、糠醇、其他
- /// </summary>
- public string F_ZX_ProName
- {
- set { _f_zx_proname = value; }
- get { return _f_zx_proname; }
- }
- /// <summary>
- /// 咨询-问题数量
- /// </summary>
- public string F_ZX_Quantity
- {
- set { _f_zx_quantity = value; }
- get { return _f_zx_quantity; }
- }
- /// <summary>
- /// 咨询-大区
- /// </summary>
- public string F_ZX_Area
- {
- set { _f_zx_area = value; }
- get { return _f_zx_area; }
- }
- /// <summary>
- /// 咨询-分公司
- /// </summary>
- public string F_ZX_Branch
- {
- set { _f_zx_branch = value; }
- get { return _f_zx_branch; }
- }
- /// <summary>
- /// 抽检-抽检时间
- /// </summary>
- public DateTime? F_CJ_Time
- {
- set { _f_cj_time = value; }
- get { return _f_cj_time; }
- }
- /// <summary>
- /// 抽检-抽检级别:乡镇级、县级、市级、省级及以上、个人送检
- /// </summary>
- public string F_CJ_Level
- {
- set { _f_cj_level = value; }
- get { return _f_cj_level; }
- }
- /// <summary>
- /// 抽检-抽检单位:市场监督、农业部、土肥站、工商、联合执法、其他
- /// </summary>
- public string F_CJ_Unit
- {
- set { _f_cj_unit = value; }
- get { return _f_cj_unit; }
- }
- /// <summary>
- /// 抽检-化验单位
- /// </summary>
- public string F_CJ_TestUnit
- {
- set { _f_cj_testunit = value; }
- get { return _f_cj_testunit; }
- }
- /// <summary>
- /// 抽检-抽检吨数
- /// </summary>
- public string F_CJ_Tonnage
- {
- set { _f_cj_tonnage = value; }
- get { return _f_cj_tonnage; }
- }
- /// <summary>
- /// 抽检-抽检袋数
- /// </summary>
- public string F_CJ_BagNo
- {
- set { _f_cj_bagno = value; }
- get { return _f_cj_bagno; }
- }
- /// <summary>
- /// 抽检-公关费用金额:单位元
- /// </summary>
- public string F_CJ_Outlay
- {
- set { _f_cj_outlay = value; }
- get { return _f_cj_outlay; }
- }
- /// <summary>
- /// 工单状态
- /// </summary>
- public int? F_State
- {
- set { _f_state = value; }
- get { return _f_state; }
- }
- /// <summary>
- /// 市场管理科-生产基地(新乡、新疆、九江、东北、贴牌、无法确定)
- /// </summary>
- public string F_SC_ProductBase
- {
- set { _f_sc_productbase = value; }
- get { return _f_sc_productbase; }
- }
- /// <summary>
- /// 市场管理科-初审意见:退货、换货、补偿、自行处理
- /// </summary>
- public string F_SC_PreliminaryOpinion
- {
- set { _f_sc_preliminaryopinion = value; }
- get { return _f_sc_preliminaryopinion; }
- }
- /// <summary>
- /// 市场管理科-超出质保期限(算法:工单创建日期-生产日期,生产日期根据生产批次号获取,单位:月)
- /// </summary>
- public string F_SC_QualityMonth
- {
- set { _f_sc_qualitymonth = value; }
- get { return _f_sc_qualitymonth; }
- }
- /// <summary>
- /// 市场管理科-抽检-抽检结果(视同合格、合格、不合格、复检后合格、未送检)
- /// </summary>
- public string F_SC_CJ_SpotResult
- {
- set { _f_sc_cj_spotresult = value; }
- get { return _f_sc_cj_spotresult; }
- }
- /// <summary>
- /// 市场管理科-抽检-自检结果
- /// </summary>
- public string F_SC_CJ_SelfResult
- {
- set { _f_sc_cj_selfresult = value; }
- get { return _f_sc_cj_selfresult; }
- }
- /// <summary>
- /// 市场管理科-抽检-对应审批工作流单号
- /// </summary>
- public string F_SC_CJ_ApprovalNo
- {
- set { _f_sc_cj_approvalno = value; }
- get { return _f_sc_cj_approvalno; }
- }
- /// <summary>
- /// 市场管理科-抽检-确认返账金额(元)
- /// </summary>
- public string F_SC_CJ_ReturnAccount
- {
- set { _f_sc_cj_returnaccount = value; }
- get { return _f_sc_cj_returnaccount; }
- }
- /// <summary>
- /// 质量管理科-质量事件等级(未遂、一般、较大、重大)
- /// </summary>
- public string F_ZL_QualityEventLevel
- {
- set { _f_zl_qualityeventlevel = value; }
- get { return _f_zl_qualityeventlevel; }
- }
- /// <summary>
- /// 质量管理科-索赔金额(单位元,对应责任单位)
- /// </summary>
- public string F_ZL_ClaimAmount
- {
- set { _f_zl_claimamount = value; }
- get { return _f_zl_claimamount; }
- }
- /// <summary>
- /// 质量管理科-责任单位(需列出,可选多个)
- /// </summary>
- public string F_ZL_ResponsibleUnit
- {
- set { _f_zl_responsibleunit = value; }
- get { return _f_zl_responsibleunit; }
- }
- /// <summary>
- /// 质量管理科-审批意见(同意、不同意,若选择不同意,增加输入框输入补充内容)
- /// </summary>
- public string F_ZL_ApprovalOpinions
- {
- set { _f_zl_approvalopinions = value; }
- get { return _f_zl_approvalopinions; }
- }
- /// <summary>
- /// 质量管理科-审批不同意意见
- /// </summary>
- public string F_ZL_ApprovalDisagree
- {
- set { _f_zl_approvaldisagree = value; }
- get { return _f_zl_approvaldisagree; }
- }
- /// <summary>
- /// 质量管理科-补偿方式(实物、钱款【单位元】,若选择钱款,增加输入框输入补充内容)
- /// </summary>
- public string F_ZL_CompensationMethod
- {
- set { _f_zl_compensationmethod = value; }
- get { return _f_zl_compensationmethod; }
- }
- /// <summary>
- /// 质量管理科-补偿钱款
- /// </summary>
- public string F_ZL_CompensationMoney
- {
- set { _f_zl_compensationmoney = value; }
- get { return _f_zl_compensationmoney; }
- }
- /// <summary>
- /// 质量管理科-对应责任单位(生产、研发、农化、物流、质量管理科,销售内勤)
- /// </summary>
- public string F_ZL_CResponsibleUnits
- {
- set { _f_zl_cresponsibleunits = value; }
- get { return _f_zl_cresponsibleunits; }
- }
- /// <summary>
- /// 质量管理科-确认实收数量(吨)
- /// </summary>
- public string F_ZL_Fquantity
- {
- set { _f_zl_fquantity = value; }
- get { return _f_zl_fquantity; }
- }
- /// <summary>
- /// 质量管理科-改进要求
- /// </summary>
- public string F_ZL_ImprovementRequirements
- {
- set { _f_zl_improvementrequirements = value; }
- get { return _f_zl_improvementrequirements; }
- }
- /// <summary>
- /// 质量管理科-对应审批工作流单号
- /// </summary>
- public string F_ZL_CApprovalNo
- {
- set { _f_zl_capprovalno = value; }
- get { return _f_zl_capprovalno; }
- }
- /// <summary>
- /// 质量管理科-抽检-未备案、已备案
- /// </summary>
- public string F_ZL_CJ_IsRecord
- {
- set { _f_zl_cj_isrecord = value; }
- get { return _f_zl_cj_isrecord; }
- }
- /// <summary>
- /// 是否审核
- /// </summary>
- public int? F_IsAudit
- {
- set { _f_isaudit = value; }
- get { return _f_isaudit; }
- }
- /// <summary>
- /// 审核状态
- /// </summary>
- public int? F_AuditState
- {
- set { _f_auditstate = value; }
- get { return _f_auditstate; }
- }
- /// <summary>
- /// 审核人
- /// </summary>
- public string F_AuditBy
- {
- set { _f_auditby = value; }
- get { return _f_auditby; }
- }
- /// <summary>
- /// 审核时间
- /// </summary>
- public DateTime? F_AuditOn
- {
- set { _f_auditon = value; }
- get { return _f_auditon; }
- }
- /// <summary>
- /// 审核内容
- /// </summary>
- public string F_AuditCont
- {
- set { _f_auditcont = value; }
- get { return _f_auditcont; }
- }
- /// <summary>
- /// 是否超时
- /// </summary>
- public int? F_IsOver
- {
- set { _f_isover = value; }
- get { return _f_isover; }
- }
- /// <summary>
- /// 处理人
- /// </summary>
- public string F_DealBy
- {
- set { _f_dealby = value; }
- get { return _f_dealby; }
- }
- /// <summary>
- /// 处理时间
- /// </summary>
- public DateTime? F_DealTime
- {
- set { _f_dealtime = value; }
- get { return _f_dealtime; }
- }
- /// <summary>
- /// 处理内容
- /// </summary>
- public string F_DealContent
- {
- set { _f_dealcontent = value; }
- get { return _f_dealcontent; }
- }
- /// <summary>
- /// 处理结果:已处理,未处理
- /// </summary>
- public string F_DealResult
- {
- set { _f_dealresult = value; }
- get { return _f_dealresult; }
- }
- /// <summary>
- /// 未处理原因:资金、技术、人员、其他(若选其他,则手输)
- /// </summary>
- public string F_DealReasons
- {
- set { _f_dealreasons = value; }
- get { return _f_dealreasons; }
- }
- /// <summary>
- /// 是否建议回访(是,否)此项若选是,则流转到客服-待回访工单,若选否,则流转至客服待完结工单
- /// </summary>
- public int? F_IsVisit
- {
- set { _f_isvisit = value; }
- get { return _f_isvisit; }
- }
- /// <summary>
- /// 回访时间
- /// </summary>
- public DateTime? F_VisitOn
- {
- set { _f_visiton = value; }
- get { return _f_visiton; }
- }
- /// <summary>
- /// 回访人
- /// </summary>
- public string F_VisitBy
- {
- set { _f_visitby = value; }
- get { return _f_visitby; }
- }
- /// <summary>
- /// 回访结果:非常满意、满意、一般、不满意
- /// </summary>
- public string F_VisitResult
- {
- set { _f_visitresult = value; }
- get { return _f_visitresult; }
- }
- /// <summary>
- /// 回访不满意原因
- /// </summary>
- public string F_VisitReason
- {
- set { _f_visitreason = value; }
- get { return _f_visitreason; }
- }
- /// <summary>
- /// 添加人工号
- /// </summary>
- public string F_CreateBy
- {
- set { _f_createby = value; }
- get { return _f_createby; }
- }
- /// <summary>
- /// 添加时间
- /// </summary>
- public DateTime? F_CreateOn
- {
- set { _f_createon = value; }
- get { return _f_createon; }
- }
- /// <summary>
- /// 修改次数
- /// </summary>
- public int? F_UpdateCount
- {
- set { _f_updatecount = value; }
- get { return _f_updatecount; }
- }
- /// <summary>
- /// 修改人工号
- /// </summary>
- public string F_UpdateBy
- {
- set { _f_updateby = value; }
- get { return _f_updateby; }
- }
- /// <summary>
- /// 修改时间
- /// </summary>
- public DateTime? F_UpdateOn
- {
- set { _f_updateon = value; }
- get { return _f_updateon; }
- }
- /// <summary>
- /// 是否删除:0否,1是
- /// </summary>
- public int? F_IsDelete
- {
- set { _f_isdelete = value; }
- get { return _f_isdelete; }
- }
- /// <summary>
- /// 删除人工号
- /// </summary>
- public string F_DeleteBy
- {
- set { _f_deleteby = value; }
- get { return _f_deleteby; }
- }
- /// <summary>
- /// 删除时间
- /// </summary>
- public DateTime? F_DeleteOn
- {
- set { _f_deleteon = value; }
- get { return _f_deleteon; }
- }
- #endregion Model
- }
- /// <summary>
- /// 工单类型枚举
- /// </summary>
- public enum EnumWOType
- {
- [Description("投诉")]
- Complaint,
- [Description("抽检")]
- SpotCheck,
- [Description("咨询及需求")]
- ConsultingNeeds,
- [Description("其他")]
- Other
- }
- }
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