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T_Call_CallRecords.cs 46KB

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  1. using CallCenterApi.DB;
  2. using System;
  3. using System.Collections.Generic;
  4. using System.Data;
  5. using System.Data.SqlClient;
  6. using System.Linq;
  7. using System.Text;
  8. using System.Threading.Tasks;
  9. namespace CallCenterApi.DAL
  10. {
  11. /// <summary>
  12. /// 数据访问类:T_Call_CallRecords
  13. /// </summary>
  14. public partial class T_Call_CallRecords
  15. {
  16. public T_Call_CallRecords()
  17. { }
  18. #region BasicMethod
  19. /// <summary>
  20. /// 得到最大ID
  21. /// </summary>
  22. public int GetMaxId()
  23. {
  24. return DbHelperSQL.GetMaxID("CallRecordsId", "T_Call_CallRecords");
  25. }
  26. /// <summary>
  27. /// 是否存在该记录
  28. /// </summary>
  29. public bool Exists(int CallRecordsId)
  30. {
  31. StringBuilder strSql = new StringBuilder();
  32. strSql.Append("select count(1) from T_Call_CallRecords");
  33. strSql.Append(" where CallRecordsId=@CallRecordsId");
  34. SqlParameter[] parameters = {
  35. new SqlParameter("@CallRecordsId", SqlDbType.Int,4)
  36. };
  37. parameters[0].Value = CallRecordsId;
  38. return DbHelperSQL.Exists(strSql.ToString(), parameters);
  39. }
  40. /// <summary>
  41. /// 增加一条数据
  42. /// </summary>
  43. public int Add(CallCenterApi.Model.T_Call_CallRecords model)
  44. {
  45. StringBuilder strSql = new StringBuilder();
  46. strSql.Append("insert into T_Call_CallRecords(");
  47. strSql.Append("CallId,CallNumber,CusId,CusCode,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,RingStartTime,RingEndTime,TalkStartTime,TalkEndTime,EndTime,LongTime,IvrLongTime,RingLongTime,TalkLongTime,UserId,UserCode,UserName,ExtNumber,FilePath,IsExitWorkOrder,IsDeal,OperateType,OperateObject,OperateTime,Remark,MYD,BusinessType,Location,WaitStartTime,WaitEndTime,WaitLongTime,NoCallState,WorkTimesDiff,F_QCState,F_QCScore,F_QCRemark,F_QCUserId,F_QCUserName,F_QCTime,F_QCIsSelect,F_HJJGId,F_HJJGName,F_QCQuestion,F_QCAdvise,TaskType,TaskPhoneID,TaskID)");
  48. strSql.Append(" values (");
  49. strSql.Append("@CallId,@CallNumber,@CusId,@CusCode,@CallType,@CallState,@DealType,@BeginTime,@IvrStartTime,@IvrEndTime,@RingStartTime,@RingEndTime,@TalkStartTime,@TalkEndTime,@EndTime,@LongTime,@IvrLongTime,@RingLongTime,@TalkLongTime,@UserId,@UserCode,@UserName,@ExtNumber,@FilePath,@IsExitWorkOrder,@IsDeal,@OperateType,@OperateObject,@OperateTime,@Remark,@MYD,@BusinessType,@Location,@WaitStartTime,@WaitEndTime,@WaitLongTime,@NoCallState,@WorkTimesDiff,@F_QCState,@F_QCScore,@F_QCRemark,@F_QCUserId,@F_QCUserName,@F_QCTime,@F_QCIsSelect,@F_HJJGId,@F_HJJGName,@F_QCQuestion,@F_QCAdvise,@TaskType,@TaskPhoneID,@TaskID)");
  50. strSql.Append(";select @@IDENTITY");
  51. SqlParameter[] parameters = {
  52. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  53. new SqlParameter("@CallNumber", SqlDbType.VarChar,100),
  54. new SqlParameter("@CusId", SqlDbType.VarChar,50),
  55. new SqlParameter("@CusCode", SqlDbType.VarChar,50),
  56. new SqlParameter("@CallType", SqlDbType.Int,4),
  57. new SqlParameter("@CallState", SqlDbType.Int,4),
  58. new SqlParameter("@DealType", SqlDbType.Int,4),
  59. new SqlParameter("@BeginTime", SqlDbType.DateTime),
  60. new SqlParameter("@IvrStartTime", SqlDbType.DateTime),
  61. new SqlParameter("@IvrEndTime", SqlDbType.DateTime),
  62. new SqlParameter("@RingStartTime", SqlDbType.DateTime),
  63. new SqlParameter("@RingEndTime", SqlDbType.DateTime),
  64. new SqlParameter("@TalkStartTime", SqlDbType.DateTime),
  65. new SqlParameter("@TalkEndTime", SqlDbType.DateTime),
  66. new SqlParameter("@EndTime", SqlDbType.DateTime),
  67. new SqlParameter("@LongTime", SqlDbType.Int,4),
  68. new SqlParameter("@IvrLongTime", SqlDbType.Int,4),
  69. new SqlParameter("@RingLongTime", SqlDbType.Int,4),
  70. new SqlParameter("@TalkLongTime", SqlDbType.Int,4),
  71. new SqlParameter("@UserId", SqlDbType.Int,4),
  72. new SqlParameter("@UserCode", SqlDbType.VarChar,50),
  73. new SqlParameter("@UserName", SqlDbType.NVarChar,20),
  74. new SqlParameter("@ExtNumber", SqlDbType.VarChar,50),
  75. new SqlParameter("@FilePath", SqlDbType.VarChar,200),
  76. new SqlParameter("@IsExitWorkOrder", SqlDbType.Bit,1),
  77. new SqlParameter("@IsDeal", SqlDbType.Int,4),
  78. new SqlParameter("@OperateType", SqlDbType.Int,4),
  79. new SqlParameter("@OperateObject", SqlDbType.VarChar,20),
  80. new SqlParameter("@OperateTime", SqlDbType.DateTime),
  81. new SqlParameter("@Remark", SqlDbType.NVarChar,1000),
  82. new SqlParameter("@MYD", SqlDbType.Int,4),
  83. new SqlParameter("@BusinessType", SqlDbType.Int,4),
  84. new SqlParameter("@Location", SqlDbType.NVarChar,100),
  85. new SqlParameter("@WaitStartTime", SqlDbType.DateTime),
  86. new SqlParameter("@WaitEndTime", SqlDbType.DateTime),
  87. new SqlParameter("@WaitLongTime", SqlDbType.Int,4),
  88. new SqlParameter("@NoCallState", SqlDbType.Int,4),
  89. new SqlParameter("@WorkTimesDiff", SqlDbType.Int,4),
  90. new SqlParameter("@F_QCState", SqlDbType.SmallInt,2),
  91. new SqlParameter("@F_QCScore", SqlDbType.Decimal,9),
  92. new SqlParameter("@F_QCRemark", SqlDbType.Text),
  93. new SqlParameter("@F_QCUserId", SqlDbType.Int,4),
  94. new SqlParameter("@F_QCUserName", SqlDbType.NVarChar,50),
  95. new SqlParameter("@F_QCTime", SqlDbType.DateTime),
  96. new SqlParameter("@F_QCIsSelect", SqlDbType.SmallInt,2),
  97. new SqlParameter("@F_HJJGId", SqlDbType.Int,4),
  98. new SqlParameter("@F_HJJGName", SqlDbType.NVarChar,500),
  99. new SqlParameter("@F_QCQuestion", SqlDbType.NText),
  100. new SqlParameter("@F_QCAdvise", SqlDbType.NText),
  101. new SqlParameter("@TaskType", SqlDbType.NVarChar,10),
  102. new SqlParameter("@TaskPhoneID", SqlDbType.NVarChar,10),
  103. new SqlParameter("@TaskID", SqlDbType.NVarChar,32)};
  104. parameters[0].Value = model.CallId;
  105. parameters[1].Value = model.CallNumber;
  106. parameters[2].Value = model.CusId;
  107. parameters[3].Value = model.CusCode;
  108. parameters[4].Value = model.CallType;
  109. parameters[5].Value = model.CallState;
  110. parameters[6].Value = model.DealType;
  111. parameters[7].Value = model.BeginTime;
  112. parameters[8].Value = model.IvrStartTime;
  113. parameters[9].Value = model.IvrEndTime;
  114. parameters[10].Value = model.RingStartTime;
  115. parameters[11].Value = model.RingEndTime;
  116. parameters[12].Value = model.TalkStartTime;
  117. parameters[13].Value = model.TalkEndTime;
  118. parameters[14].Value = model.EndTime;
  119. parameters[15].Value = model.LongTime;
  120. parameters[16].Value = model.IvrLongTime;
  121. parameters[17].Value = model.RingLongTime;
  122. parameters[18].Value = model.TalkLongTime;
  123. parameters[19].Value = model.UserId;
  124. parameters[20].Value = model.UserCode;
  125. parameters[21].Value = model.UserName;
  126. parameters[22].Value = model.ExtNumber;
  127. parameters[23].Value = model.FilePath;
  128. parameters[24].Value = model.IsExitWorkOrder;
  129. parameters[25].Value = model.IsDeal;
  130. parameters[26].Value = model.OperateType;
  131. parameters[27].Value = model.OperateObject;
  132. parameters[28].Value = model.OperateTime;
  133. parameters[29].Value = model.Remark;
  134. parameters[30].Value = model.MYD;
  135. parameters[31].Value = model.BusinessType;
  136. parameters[32].Value = model.Location;
  137. parameters[33].Value = model.WaitStartTime;
  138. parameters[34].Value = model.WaitEndTime;
  139. parameters[35].Value = model.WaitLongTime;
  140. parameters[36].Value = model.NoCallState;
  141. parameters[37].Value = model.WorkTimesDiff;
  142. parameters[38].Value = model.F_QCState;
  143. parameters[39].Value = model.F_QCScore;
  144. parameters[40].Value = model.F_QCRemark;
  145. parameters[41].Value = model.F_QCUserId;
  146. parameters[42].Value = model.F_QCUserName;
  147. parameters[43].Value = model.F_QCTime;
  148. parameters[44].Value = model.F_QCIsSelect;
  149. parameters[45].Value = model.F_HJJGId;
  150. parameters[46].Value = model.F_HJJGName;
  151. parameters[47].Value = model.F_QCQuestion;
  152. parameters[48].Value = model.F_QCAdvise;
  153. parameters[49].Value = model.TaskType;
  154. parameters[50].Value = model.TaskPhoneID;
  155. parameters[51].Value = model.TaskID;
  156. object obj = DbHelperSQL.GetSingle(strSql.ToString(), parameters);
  157. if (obj == null)
  158. {
  159. return 0;
  160. }
  161. else
  162. {
  163. return Convert.ToInt32(obj);
  164. }
  165. }
  166. /// <summary>
  167. /// 更新一条数据
  168. /// </summary>
  169. public bool Update(CallCenterApi.Model.T_Call_CallRecords model)
  170. {
  171. StringBuilder strSql = new StringBuilder();
  172. strSql.Append("update T_Call_CallRecords set ");
  173. strSql.Append("CallId=@CallId,");
  174. strSql.Append("CallNumber=@CallNumber,");
  175. strSql.Append("CusId=@CusId,");
  176. strSql.Append("CusCode=@CusCode,");
  177. strSql.Append("CallType=@CallType,");
  178. strSql.Append("CallState=@CallState,");
  179. strSql.Append("DealType=@DealType,");
  180. strSql.Append("BeginTime=@BeginTime,");
  181. strSql.Append("IvrStartTime=@IvrStartTime,");
  182. strSql.Append("IvrEndTime=@IvrEndTime,");
  183. strSql.Append("RingStartTime=@RingStartTime,");
  184. strSql.Append("RingEndTime=@RingEndTime,");
  185. strSql.Append("TalkStartTime=@TalkStartTime,");
  186. strSql.Append("TalkEndTime=@TalkEndTime,");
  187. strSql.Append("EndTime=@EndTime,");
  188. strSql.Append("LongTime=@LongTime,");
  189. strSql.Append("IvrLongTime=@IvrLongTime,");
  190. strSql.Append("RingLongTime=@RingLongTime,");
  191. strSql.Append("TalkLongTime=@TalkLongTime,");
  192. strSql.Append("UserId=@UserId,");
  193. strSql.Append("UserCode=@UserCode,");
  194. strSql.Append("UserName=@UserName,");
  195. strSql.Append("ExtNumber=@ExtNumber,");
  196. strSql.Append("FilePath=@FilePath,");
  197. strSql.Append("IsExitWorkOrder=@IsExitWorkOrder,");
  198. strSql.Append("IsDeal=@IsDeal,");
  199. strSql.Append("OperateType=@OperateType,");
  200. strSql.Append("OperateObject=@OperateObject,");
  201. strSql.Append("OperateTime=@OperateTime,");
  202. strSql.Append("Remark=@Remark,");
  203. strSql.Append("MYD=@MYD,");
  204. strSql.Append("BusinessType=@BusinessType,");
  205. strSql.Append("Location=@Location,");
  206. strSql.Append("WaitStartTime=@WaitStartTime,");
  207. strSql.Append("WaitEndTime=@WaitEndTime,");
  208. strSql.Append("WaitLongTime=@WaitLongTime,");
  209. strSql.Append("NoCallState=@NoCallState,");
  210. strSql.Append("WorkTimesDiff=@WorkTimesDiff,");
  211. strSql.Append("F_QCState=@F_QCState,");
  212. strSql.Append("F_QCScore=@F_QCScore,");
  213. strSql.Append("F_QCRemark=@F_QCRemark,");
  214. strSql.Append("F_QCUserId=@F_QCUserId,");
  215. strSql.Append("F_QCUserName=@F_QCUserName,");
  216. strSql.Append("F_QCTime=@F_QCTime,");
  217. strSql.Append("F_QCIsSelect=@F_QCIsSelect,");
  218. strSql.Append("F_HJJGId=@F_HJJGId,");
  219. strSql.Append("F_HJJGName=@F_HJJGName,");
  220. strSql.Append("F_QCQuestion=@F_QCQuestion,");
  221. strSql.Append("F_QCAdvise=@F_QCAdvise,");
  222. strSql.Append("TaskType=@TaskType,");
  223. strSql.Append("TaskPhoneID=@TaskPhoneID,");
  224. strSql.Append("Description=@Description,");
  225. strSql.Append("TaskID=@TaskID");
  226. strSql.Append(" where CallRecordsId=@CallRecordsId");
  227. SqlParameter[] parameters = {
  228. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  229. new SqlParameter("@CallNumber", SqlDbType.VarChar,100),
  230. new SqlParameter("@CusId", SqlDbType.VarChar,50),
  231. new SqlParameter("@CusCode", SqlDbType.VarChar,50),
  232. new SqlParameter("@CallType", SqlDbType.Int,4),
  233. new SqlParameter("@CallState", SqlDbType.Int,4),
  234. new SqlParameter("@DealType", SqlDbType.Int,4),
  235. new SqlParameter("@BeginTime", SqlDbType.DateTime),
  236. new SqlParameter("@IvrStartTime", SqlDbType.DateTime),
  237. new SqlParameter("@IvrEndTime", SqlDbType.DateTime),
  238. new SqlParameter("@RingStartTime", SqlDbType.DateTime),
  239. new SqlParameter("@RingEndTime", SqlDbType.DateTime),
  240. new SqlParameter("@TalkStartTime", SqlDbType.DateTime),
  241. new SqlParameter("@TalkEndTime", SqlDbType.DateTime),
  242. new SqlParameter("@EndTime", SqlDbType.DateTime),
  243. new SqlParameter("@LongTime", SqlDbType.Int,4),
  244. new SqlParameter("@IvrLongTime", SqlDbType.Int,4),
  245. new SqlParameter("@RingLongTime", SqlDbType.Int,4),
  246. new SqlParameter("@TalkLongTime", SqlDbType.Int,4),
  247. new SqlParameter("@UserId", SqlDbType.Int,4),
  248. new SqlParameter("@UserCode", SqlDbType.VarChar,50),
  249. new SqlParameter("@UserName", SqlDbType.NVarChar,20),
  250. new SqlParameter("@ExtNumber", SqlDbType.VarChar,50),
  251. new SqlParameter("@FilePath", SqlDbType.VarChar,200),
  252. new SqlParameter("@IsExitWorkOrder", SqlDbType.Bit,1),
  253. new SqlParameter("@IsDeal", SqlDbType.Int,4),
  254. new SqlParameter("@OperateType", SqlDbType.Int,4),
  255. new SqlParameter("@OperateObject", SqlDbType.VarChar,20),
  256. new SqlParameter("@OperateTime", SqlDbType.DateTime),
  257. new SqlParameter("@Remark", SqlDbType.NVarChar,1000),
  258. new SqlParameter("@MYD", SqlDbType.Int,4),
  259. new SqlParameter("@BusinessType", SqlDbType.Int,4),
  260. new SqlParameter("@Location", SqlDbType.NVarChar,100),
  261. new SqlParameter("@WaitStartTime", SqlDbType.DateTime),
  262. new SqlParameter("@WaitEndTime", SqlDbType.DateTime),
  263. new SqlParameter("@WaitLongTime", SqlDbType.Int,4),
  264. new SqlParameter("@NoCallState", SqlDbType.Int,4),
  265. new SqlParameter("@WorkTimesDiff", SqlDbType.Int,4),
  266. new SqlParameter("@F_QCState", SqlDbType.SmallInt,2),
  267. new SqlParameter("@F_QCScore", SqlDbType.Decimal,9),
  268. new SqlParameter("@F_QCRemark", SqlDbType.Text),
  269. new SqlParameter("@F_QCUserId", SqlDbType.Int,4),
  270. new SqlParameter("@F_QCUserName", SqlDbType.NVarChar,50),
  271. new SqlParameter("@F_QCTime", SqlDbType.DateTime),
  272. new SqlParameter("@F_QCIsSelect", SqlDbType.SmallInt,2),
  273. new SqlParameter("@F_HJJGId", SqlDbType.Int,4),
  274. new SqlParameter("@F_HJJGName", SqlDbType.NVarChar,500),
  275. new SqlParameter("@F_QCQuestion", SqlDbType.NText),
  276. new SqlParameter("@F_QCAdvise", SqlDbType.NText),
  277. new SqlParameter("@TaskType", SqlDbType.NVarChar,10),
  278. new SqlParameter("@TaskPhoneID", SqlDbType.NVarChar,10),
  279. new SqlParameter("@Description", SqlDbType.NVarChar,-1),
  280. new SqlParameter("@TaskID", SqlDbType.NVarChar,32),
  281. new SqlParameter("@CallRecordsId", SqlDbType.Int,4)};
  282. parameters[0].Value = model.CallId;
  283. parameters[1].Value = model.CallNumber;
  284. parameters[2].Value = model.CusId;
  285. parameters[3].Value = model.CusCode;
  286. parameters[4].Value = model.CallType;
  287. parameters[5].Value = model.CallState;
  288. parameters[6].Value = model.DealType;
  289. parameters[7].Value = model.BeginTime;
  290. parameters[8].Value = model.IvrStartTime;
  291. parameters[9].Value = model.IvrEndTime;
  292. parameters[10].Value = model.RingStartTime;
  293. parameters[11].Value = model.RingEndTime;
  294. parameters[12].Value = model.TalkStartTime;
  295. parameters[13].Value = model.TalkEndTime;
  296. parameters[14].Value = model.EndTime;
  297. parameters[15].Value = model.LongTime;
  298. parameters[16].Value = model.IvrLongTime;
  299. parameters[17].Value = model.RingLongTime;
  300. parameters[18].Value = model.TalkLongTime;
  301. parameters[19].Value = model.UserId;
  302. parameters[20].Value = model.UserCode;
  303. parameters[21].Value = model.UserName;
  304. parameters[22].Value = model.ExtNumber;
  305. parameters[23].Value = model.FilePath;
  306. parameters[24].Value = model.IsExitWorkOrder;
  307. parameters[25].Value = model.IsDeal;
  308. parameters[26].Value = model.OperateType;
  309. parameters[27].Value = model.OperateObject;
  310. parameters[28].Value = model.OperateTime;
  311. parameters[29].Value = model.Remark;
  312. parameters[30].Value = model.MYD;
  313. parameters[31].Value = model.BusinessType;
  314. parameters[32].Value = model.Location;
  315. parameters[33].Value = model.WaitStartTime;
  316. parameters[34].Value = model.WaitEndTime;
  317. parameters[35].Value = model.WaitLongTime;
  318. parameters[36].Value = model.NoCallState;
  319. parameters[37].Value = model.WorkTimesDiff;
  320. parameters[38].Value = model.F_QCState;
  321. parameters[39].Value = model.F_QCScore;
  322. parameters[40].Value = model.F_QCRemark;
  323. parameters[41].Value = model.F_QCUserId;
  324. parameters[42].Value = model.F_QCUserName;
  325. parameters[43].Value = model.F_QCTime;
  326. parameters[44].Value = model.F_QCIsSelect;
  327. parameters[45].Value = model.F_HJJGId;
  328. parameters[46].Value = model.F_HJJGName;
  329. parameters[47].Value = model.F_QCQuestion;
  330. parameters[48].Value = model.F_QCAdvise;
  331. parameters[49].Value = model.TaskType;
  332. parameters[50].Value = model.TaskPhoneID;
  333. parameters[51].Value = model.Description;
  334. parameters[52].Value = model.TaskID;
  335. parameters[53].Value = model.CallRecordsId;
  336. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  337. if (rows > 0)
  338. {
  339. return true;
  340. }
  341. else
  342. {
  343. return false;
  344. }
  345. }
  346. /// <summary>
  347. /// 删除一条数据
  348. /// </summary>
  349. public bool Delete(int CallRecordsId)
  350. {
  351. StringBuilder strSql = new StringBuilder();
  352. strSql.Append("delete from T_Call_CallRecords ");
  353. strSql.Append(" where CallRecordsId=@CallRecordsId");
  354. SqlParameter[] parameters = {
  355. new SqlParameter("@CallRecordsId", SqlDbType.Int,4)
  356. };
  357. parameters[0].Value = CallRecordsId;
  358. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  359. if (rows > 0)
  360. {
  361. return true;
  362. }
  363. else
  364. {
  365. return false;
  366. }
  367. }
  368. /// <summary>
  369. /// 批量删除数据
  370. /// </summary>
  371. public bool DeleteList(string CallRecordsIdlist)
  372. {
  373. StringBuilder strSql = new StringBuilder();
  374. strSql.Append("delete from T_Call_CallRecords ");
  375. strSql.Append(" where CallRecordsId in (" + CallRecordsIdlist + ") ");
  376. int rows = DbHelperSQL.ExecuteSql(strSql.ToString());
  377. if (rows > 0)
  378. {
  379. return true;
  380. }
  381. else
  382. {
  383. return false;
  384. }
  385. }
  386. /// <summary>
  387. /// 得到一个对象实体
  388. /// </summary>
  389. public Model.T_Call_CallRecords GetModel(int CallRecordsId)
  390. {
  391. StringBuilder strSql = new StringBuilder();
  392. strSql.Append("select top 1 * from T_Call_CallRecords ");
  393. strSql.Append(" where CallRecordsId=@CallRecordsId");
  394. SqlParameter[] parameters = {
  395. new SqlParameter("@CallRecordsId", SqlDbType.Int,4)
  396. };
  397. parameters[0].Value = CallRecordsId;
  398. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  399. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  400. if (ds.Tables[0].Rows.Count > 0)
  401. {
  402. return DataRowToModel(ds.Tables[0].Rows[0]);
  403. }
  404. else
  405. {
  406. return null;
  407. }
  408. }
  409. /// <summary>
  410. /// 得到一个对象实体
  411. /// </summary>
  412. public Model.T_Call_CallRecords DataRowToModel(DataRow row)
  413. {
  414. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  415. if (row != null)
  416. {
  417. if (row["CallId"] != null)
  418. {
  419. model.CallId = row["CallId"].ToString();
  420. }
  421. if (row["CallNumber"] != null)
  422. {
  423. model.CallNumber = row["CallNumber"].ToString();
  424. }
  425. if (row["CusId"] != null)
  426. {
  427. model.CusId = row["CusId"].ToString();
  428. }
  429. if (row["CusCode"] != null)
  430. {
  431. model.CusCode = row["CusCode"].ToString();
  432. }
  433. if (row["CallType"] != null && row["CallType"].ToString() != "")
  434. {
  435. model.CallType = int.Parse(row["CallType"].ToString());
  436. }
  437. if (row["CallState"] != null && row["CallState"].ToString() != "")
  438. {
  439. model.CallState = int.Parse(row["CallState"].ToString());
  440. }
  441. if (row["DealType"] != null && row["DealType"].ToString() != "")
  442. {
  443. model.DealType = int.Parse(row["DealType"].ToString());
  444. }
  445. if (row["BeginTime"] != null && row["BeginTime"].ToString() != "")
  446. {
  447. model.BeginTime = DateTime.Parse(row["BeginTime"].ToString());
  448. }
  449. if (row["IvrStartTime"] != null && row["IvrStartTime"].ToString() != "")
  450. {
  451. model.IvrStartTime = DateTime.Parse(row["IvrStartTime"].ToString());
  452. }
  453. if (row["IvrEndTime"] != null && row["IvrEndTime"].ToString() != "")
  454. {
  455. model.IvrEndTime = DateTime.Parse(row["IvrEndTime"].ToString());
  456. }
  457. if (row["RingStartTime"] != null && row["RingStartTime"].ToString() != "")
  458. {
  459. model.RingStartTime = DateTime.Parse(row["RingStartTime"].ToString());
  460. }
  461. if (row["RingEndTime"] != null && row["RingEndTime"].ToString() != "")
  462. {
  463. model.RingEndTime = DateTime.Parse(row["RingEndTime"].ToString());
  464. }
  465. if (row["TalkStartTime"] != null && row["TalkStartTime"].ToString() != "")
  466. {
  467. model.TalkStartTime = DateTime.Parse(row["TalkStartTime"].ToString());
  468. }
  469. if (row["TalkEndTime"] != null && row["TalkEndTime"].ToString() != "")
  470. {
  471. model.TalkEndTime = DateTime.Parse(row["TalkEndTime"].ToString());
  472. }
  473. if (row["EndTime"] != null && row["EndTime"].ToString() != "")
  474. {
  475. model.EndTime = DateTime.Parse(row["EndTime"].ToString());
  476. }
  477. if (row["LongTime"] != null && row["LongTime"].ToString() != "")
  478. {
  479. model.LongTime = int.Parse(row["LongTime"].ToString());
  480. }
  481. if (row["IvrLongTime"] != null && row["IvrLongTime"].ToString() != "")
  482. {
  483. model.IvrLongTime = int.Parse(row["IvrLongTime"].ToString());
  484. }
  485. if (row["RingLongTime"] != null && row["RingLongTime"].ToString() != "")
  486. {
  487. model.RingLongTime = int.Parse(row["RingLongTime"].ToString());
  488. }
  489. if (row["TalkLongTime"] != null && row["TalkLongTime"].ToString() != "")
  490. {
  491. model.TalkLongTime = int.Parse(row["TalkLongTime"].ToString());
  492. }
  493. if (row["UserId"] != null && row["UserId"].ToString() != "")
  494. {
  495. model.UserId = int.Parse(row["UserId"].ToString());
  496. }
  497. if (row["UserCode"] != null)
  498. {
  499. model.UserCode = row["UserCode"].ToString();
  500. }
  501. if (row["UserName"] != null)
  502. {
  503. model.UserName = row["UserName"].ToString();
  504. }
  505. if (row["ExtNumber"] != null)
  506. {
  507. model.ExtNumber = row["ExtNumber"].ToString();
  508. }
  509. if (row["FilePath"] != null)
  510. {
  511. model.FilePath = row["FilePath"].ToString();
  512. }
  513. if (row["IsExitWorkOrder"] != null && row["IsExitWorkOrder"].ToString() != "")
  514. {
  515. if ((row["IsExitWorkOrder"].ToString() == "1") || (row["IsExitWorkOrder"].ToString().ToLower() == "true"))
  516. {
  517. model.IsExitWorkOrder = true;
  518. }
  519. else
  520. {
  521. model.IsExitWorkOrder = false;
  522. }
  523. }
  524. if (row["IsDeal"] != null && row["IsDeal"].ToString() != "")
  525. {
  526. model.IsDeal = int.Parse(row["IsDeal"].ToString());
  527. }
  528. if (row["OperateType"] != null && row["OperateType"].ToString() != "")
  529. {
  530. model.OperateType = int.Parse(row["OperateType"].ToString());
  531. }
  532. if (row["OperateObject"] != null)
  533. {
  534. model.OperateObject = row["OperateObject"].ToString();
  535. }
  536. if (row["OperateTime"] != null && row["OperateTime"].ToString() != "")
  537. {
  538. model.OperateTime = DateTime.Parse(row["OperateTime"].ToString());
  539. }
  540. if (row["Remark"] != null)
  541. {
  542. model.Remark = row["Remark"].ToString();
  543. }
  544. if (row["MYD"] != null && row["MYD"].ToString() != "")
  545. {
  546. model.MYD = int.Parse(row["MYD"].ToString());
  547. }
  548. if (row["BusinessType"] != null && row["BusinessType"].ToString() != "")
  549. {
  550. model.BusinessType = int.Parse(row["BusinessType"].ToString());
  551. }
  552. if (row["Location"] != null)
  553. {
  554. model.Location = row["Location"].ToString();
  555. }
  556. if (row["CallRecordsId"] != null && row["CallRecordsId"].ToString() != "")
  557. {
  558. model.CallRecordsId = int.Parse(row["CallRecordsId"].ToString());
  559. }
  560. if (row["WaitStartTime"] != null && row["WaitStartTime"].ToString() != "")
  561. {
  562. model.WaitStartTime = DateTime.Parse(row["WaitStartTime"].ToString());
  563. }
  564. if (row["WaitEndTime"] != null && row["WaitEndTime"].ToString() != "")
  565. {
  566. model.WaitEndTime = DateTime.Parse(row["WaitEndTime"].ToString());
  567. }
  568. if (row["WaitLongTime"] != null && row["WaitLongTime"].ToString() != "")
  569. {
  570. model.WaitLongTime = int.Parse(row["WaitLongTime"].ToString());
  571. }
  572. if (row["NoCallState"] != null && row["NoCallState"].ToString() != "")
  573. {
  574. model.NoCallState = int.Parse(row["NoCallState"].ToString());
  575. }
  576. if (row["WorkTimesDiff"] != null && row["WorkTimesDiff"].ToString() != "")
  577. {
  578. model.WorkTimesDiff = int.Parse(row["WorkTimesDiff"].ToString());
  579. }
  580. if (row["F_QCState"] != null && row["F_QCState"].ToString() != "")
  581. {
  582. model.F_QCState = int.Parse(row["F_QCState"].ToString());
  583. }
  584. if (row["F_QCScore"] != null && row["F_QCScore"].ToString() != "")
  585. {
  586. model.F_QCScore = decimal.Parse(row["F_QCScore"].ToString());
  587. }
  588. if (row["F_QCRemark"] != null)
  589. {
  590. model.F_QCRemark = row["F_QCRemark"].ToString();
  591. }
  592. if (row["F_QCUserId"] != null && row["F_QCUserId"].ToString() != "")
  593. {
  594. model.F_QCUserId = int.Parse(row["F_QCUserId"].ToString());
  595. }
  596. if (row["F_QCUserName"] != null)
  597. {
  598. model.F_QCUserName = row["F_QCUserName"].ToString();
  599. }
  600. if (row["F_QCTime"] != null && row["F_QCTime"].ToString() != "")
  601. {
  602. model.F_QCTime = DateTime.Parse(row["F_QCTime"].ToString());
  603. }
  604. if (row["F_QCIsSelect"] != null && row["F_QCIsSelect"].ToString() != "")
  605. {
  606. model.F_QCIsSelect = int.Parse(row["F_QCIsSelect"].ToString());
  607. }
  608. if (row["F_HJJGId"] != null && row["F_HJJGId"].ToString() != "")
  609. {
  610. model.F_HJJGId = int.Parse(row["F_HJJGId"].ToString());
  611. }
  612. if (row["F_HJJGName"] != null)
  613. {
  614. model.F_HJJGName = row["F_HJJGName"].ToString();
  615. }
  616. if (row["F_QCQuestion"] != null)
  617. {
  618. model.F_QCQuestion = row["F_QCQuestion"].ToString();
  619. }
  620. if (row["F_QCAdvise"] != null)
  621. {
  622. model.F_QCAdvise = row["F_QCAdvise"].ToString();
  623. }
  624. if (row["TaskType"] != null)
  625. {
  626. model.TaskType = row["TaskType"].ToString();
  627. }
  628. if (row["TaskPhoneID"] != null)
  629. {
  630. model.TaskPhoneID = row["TaskPhoneID"].ToString();
  631. }
  632. if (row["TaskID"] != null)
  633. {
  634. model.TaskID = row["TaskID"].ToString();
  635. }
  636. if (row["Description"] != null)
  637. {
  638. model.Description = row["Description"].ToString();
  639. }
  640. }
  641. return model;
  642. }
  643. /// <summary>
  644. /// 获得数据列表
  645. /// </summary>
  646. public DataSet GetList(string strWhere)
  647. {
  648. StringBuilder strSql = new StringBuilder();
  649. strSql.Append("select * ");
  650. strSql.Append(" FROM T_Call_CallRecords ");
  651. if (strWhere.Trim() != "")
  652. {
  653. strSql.Append(" where " + strWhere);
  654. }
  655. return DbHelperSQL.Query(strSql.ToString());
  656. }
  657. /// <summary>
  658. /// 获得前几行数据
  659. /// </summary>
  660. public DataSet GetList(int Top, string strWhere, string filedOrder)
  661. {
  662. StringBuilder strSql = new StringBuilder();
  663. strSql.Append("select ");
  664. if (Top > 0)
  665. {
  666. strSql.Append(" top " + Top.ToString());
  667. }
  668. strSql.Append(" * ");
  669. strSql.Append(" FROM T_Call_CallRecords ");
  670. if (strWhere.Trim() != "")
  671. {
  672. strSql.Append(" where " + strWhere);
  673. }
  674. strSql.Append(" order by " + filedOrder);
  675. return DbHelperSQL.Query(strSql.ToString());
  676. }
  677. /// <summary>
  678. /// 获取记录总数
  679. /// </summary>
  680. public int GetRecordCount(string strWhere)
  681. {
  682. StringBuilder strSql = new StringBuilder();
  683. strSql.Append("select count(1) FROM T_Call_CallRecords ");
  684. if (strWhere.Trim() != "")
  685. {
  686. strSql.Append(" where " + strWhere);
  687. }
  688. object obj = DbHelperSQL.GetSingle(strSql.ToString());
  689. if (obj == null)
  690. {
  691. return 0;
  692. }
  693. else
  694. {
  695. return Convert.ToInt32(obj);
  696. }
  697. }
  698. /// <summary>
  699. /// 分页获取数据列表
  700. /// </summary>
  701. public DataSet GetListByPage(string strWhere, string orderby, int startIndex, int endIndex)
  702. {
  703. StringBuilder strSql = new StringBuilder();
  704. strSql.Append("SELECT * FROM ( ");
  705. strSql.Append(" SELECT ROW_NUMBER() OVER (");
  706. if (!string.IsNullOrEmpty(orderby.Trim()))
  707. {
  708. strSql.Append("order by T." + orderby);
  709. }
  710. else
  711. {
  712. strSql.Append("order by T.CallRecordsId desc");
  713. }
  714. strSql.Append(")AS Row, T.* from T_Call_CallRecords T ");
  715. if (!string.IsNullOrEmpty(strWhere.Trim()))
  716. {
  717. strSql.Append(" WHERE " + strWhere);
  718. }
  719. strSql.Append(" ) TT");
  720. strSql.AppendFormat(" WHERE TT.Row between {0} and {1}", startIndex, endIndex);
  721. return DbHelperSQL.Query(strSql.ToString());
  722. }
  723. #endregion BasicMethod
  724. #region ExtensionMethod
  725. #endregion ExtensionMethod
  726. #region 更新来电振铃信息
  727. /// <summary>
  728. /// 更新来电振铃信息
  729. /// </summary>
  730. public bool UpdateCallInRingTelRecord(Model.T_Call_CallRecords model)
  731. {
  732. StringBuilder strSql = new StringBuilder();
  733. strSql.Append("update T_Call_CallRecords set ");
  734. //strSql.Append("IvrLongTime=datediff(second,IvrStartTime,IvrEndTime),");
  735. //strSql.Append("WaitEndTime=getdate(),");
  736. //strSql.Append("WaitLongTime=datediff(second,WaitStartTime,getdate()),");
  737. //strSql.Append("RingStartTime=getdate(),");
  738. //strSql.Append("UserId=@UserId,");
  739. //strSql.Append("UserCode=@UserCode,");
  740. //strSql.Append("UserName=@UserName,");
  741. //strSql.Append("ExtNumber=@ExtNumber,");
  742. //strSql.Append("NoCallState=3,");//未接状态为振铃
  743. strSql.Append("DealType=@DealType");
  744. strSql.Append(" where CallId=@CallId ");
  745. SqlParameter[] parameters = {
  746. //new SqlParameter("@UserId", SqlDbType.Int,4),
  747. //new SqlParameter("@UserCode", SqlDbType.VarChar,50),
  748. //new SqlParameter("@UserName", SqlDbType.NVarChar,20),
  749. //new SqlParameter("@ExtNumber", SqlDbType.VarChar,50),
  750. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  751. new SqlParameter("@DealType", SqlDbType.Int,4)};
  752. //parameters[0].Value = model.UserId;
  753. //parameters[1].Value = model.UserCode;
  754. //parameters[2].Value = model.UserName;
  755. //parameters[3].Value = model.ExtNumber;
  756. parameters[0].Value = model.CallId;
  757. parameters[1].Value = model.DealType;
  758. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  759. if (rows > 0)
  760. {
  761. return true;
  762. }
  763. else
  764. {
  765. return false;
  766. }
  767. }
  768. #endregion
  769. #region 更新来电接通信息
  770. /// <summary>
  771. /// 更新来电接通信息
  772. /// </summary>
  773. public bool UpdateCallInAnswerTelRecord(Model.T_Call_CallRecords model)
  774. {
  775. StringBuilder strSql = new StringBuilder();
  776. strSql.Append("update T_Call_CallRecords set ");
  777. strSql.Append("CallState=@CallState,");
  778. //strSql.Append("RingEndTime=getdate(),");
  779. //strSql.Append("RingLongTime=datediff(second,RingStartTime,getdate()),");
  780. //strSql.Append("TalkStartTime=getdate(),");
  781. strSql.Append("DealType=@DealType");
  782. strSql.Append(" where CallId=@CallId");
  783. SqlParameter[] parameters = {
  784. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  785. new SqlParameter("@CallState", SqlDbType.Int,4),
  786. new SqlParameter("@DealType", SqlDbType.Int,4)};
  787. parameters[0].Value = model.CallId;
  788. parameters[1].Value = model.CallState;
  789. parameters[2].Value = model.DealType;
  790. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  791. if (rows > 0)
  792. {
  793. return true;
  794. }
  795. else
  796. {
  797. return false;
  798. }
  799. }
  800. #endregion
  801. #region 更新来电挂断电话记录信息
  802. /// <summary>
  803. /// 更新来电挂断电话记录信息
  804. /// </summary>
  805. public bool UpdateCallInHookTelRecord(string p_CallId)
  806. {
  807. StringBuilder strSql = new StringBuilder();
  808. strSql.Append("update T_Call_CallRecords SET DealType=(case CallState when 1 then 6 else DealType end) from T_Call_CallRecords with(nolock) ");
  809. strSql.Append(" where CallId=@CallId");
  810. SqlParameter[] parameters = {
  811. new SqlParameter("@CallId", SqlDbType.VarChar,50)};
  812. parameters[0].Value = p_CallId;
  813. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  814. if (rows > 0)
  815. {
  816. return true;
  817. }
  818. else
  819. {
  820. return false;
  821. }
  822. }
  823. #endregion
  824. #region 更新来电录音开始信息
  825. /// <summary>
  826. /// 更新来电录音开始信息
  827. /// </summary>
  828. public bool UpdateCallInPathTelRecord(Model.T_Call_CallRecords model)
  829. {
  830. StringBuilder strSql = new StringBuilder();
  831. strSql.Append("update T_Call_CallRecords set ");
  832. strSql.Append("CallState=@CallState,");
  833. //strSql.Append("FilePath=@FilePath,");
  834. strSql.Append("DealType=@DealType");
  835. strSql.Append(" where CallId=@CallId");
  836. SqlParameter[] parameters = {
  837. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  838. new SqlParameter("@CallState", SqlDbType.Int,4),
  839. //new SqlParameter("@FilePath", SqlDbType.VarChar,200),
  840. new SqlParameter("@DealType", SqlDbType.Int,4)};
  841. parameters[0].Value = model.CallId;
  842. parameters[1].Value = model.CallState;
  843. //parameters[2].Value = model.FilePath;
  844. parameters[2].Value = model.DealType;
  845. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  846. if (rows > 0)
  847. {
  848. return true;
  849. }
  850. else
  851. {
  852. return false;
  853. }
  854. }
  855. #endregion
  856. #region 根据来电号码获取电话记录
  857. public Model.T_Call_CallRecords GetModelByTelphone(string CallNumber)
  858. {
  859. StringBuilder strSql = new StringBuilder();
  860. strSql.Append("select top 1 * from T_Call_CallRecords ");
  861. strSql.Append(" where CallNumber=@CallNumber order by BeginTime desc");
  862. SqlParameter[] parameters = {
  863. new SqlParameter("@CallNumber", SqlDbType.VarChar,100)
  864. };
  865. parameters[0].Value = CallNumber;
  866. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  867. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  868. if (ds.Tables[0].Rows.Count > 0)
  869. {
  870. return DataRowToModel(ds.Tables[0].Rows[0]);
  871. }
  872. else
  873. {
  874. return null;
  875. }
  876. }
  877. #endregion
  878. #region 根据CallId获取电话记录
  879. public Model.T_Call_CallRecords GetModelByCallId(string CallId)
  880. {
  881. StringBuilder strSql = new StringBuilder();
  882. strSql.Append("select top 1 * from T_Call_CallRecords ");
  883. strSql.Append(" where CallId=@CallId order by BeginTime desc");
  884. SqlParameter[] parameters = {
  885. new SqlParameter("@CallId", SqlDbType.VarChar,50)
  886. };
  887. parameters[0].Value = CallId;
  888. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  889. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  890. if (ds.Tables[0].Rows.Count > 0)
  891. {
  892. return DataRowToModel(ds.Tables[0].Rows[0]);
  893. }
  894. else
  895. {
  896. return null;
  897. }
  898. }
  899. public Model.T_Call_CallRecords GetModelByRecordId(string CallId)
  900. {
  901. StringBuilder strSql = new StringBuilder();
  902. strSql.Append("select top 1 * from T_Call_CallRecords ");
  903. strSql.Append(" where CallRecordsId=@CallRecordsId order by BeginTime desc");
  904. SqlParameter[] parameters = {
  905. new SqlParameter("@CallRecordsId", SqlDbType.Int)
  906. };
  907. parameters[0].Value = Convert.ToInt32(CallId);
  908. Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
  909. DataSet ds = DbHelperSQL.Query(strSql.ToString(), parameters);
  910. if (ds.Tables[0].Rows.Count > 0)
  911. {
  912. return DataRowToModel(ds.Tables[0].Rows[0]);
  913. }
  914. else
  915. {
  916. return null;
  917. }
  918. }
  919. #endregion
  920. #region 更新来电处理状态信息
  921. /// <summary>
  922. /// 更新来电处理状态信息
  923. /// </summary>
  924. public bool UpdateCallInRecordDealType(string callid, int type)
  925. {
  926. StringBuilder strSql = new StringBuilder();
  927. strSql.Append("update T_Call_CallRecords set ");
  928. strSql.Append("DealType=@DealType");
  929. strSql.Append(" where CallId=@CallId ");
  930. SqlParameter[] parameters = {
  931. new SqlParameter("@CallId", SqlDbType.VarChar,50),
  932. new SqlParameter("@DealType", SqlDbType.Int,4)};
  933. parameters[0].Value = callid;
  934. parameters[1].Value = type;
  935. int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
  936. if (rows > 0)
  937. {
  938. return true;
  939. }
  940. else
  941. {
  942. return false;
  943. }
  944. }
  945. #endregion
  946. #region 导出通话记录
  947. /// <summary>
  948. /// 导出通话记录
  949. /// </summary>
  950. /// <param name="strWhere"></param>
  951. /// <returns></returns>
  952. public DataSet GetListExpt(string strWhere)
  953. {
  954. StringBuilder strSql = new StringBuilder();
  955. strSql.Append(" select ");
  956. //20180523 通话记录导出增加客户姓名
  957. strSql.Append(" (select TOP 1 d.F_Legal from T_Cus_CustomerBaseNew d ");
  958. strSql.Append(" where d.F_LegalPhone=c.CallNumber and d.F_IsDelete=0) cusname, ");
  959. strSql.Append(" callnumber, ");
  960. strSql.Append("filepath,");
  961. strSql.Append(" case calltype when 1 then '呼出' else '呼入' end calltypes, ");
  962. //2018-05-23 lihai 处理方式0:IVR处理1骚扰电话2自助服务3转值班电话4留言5呼损6人工处理
  963. strSql.Append(" case DealType when 0 then 'IVR处理' when 1 then '骚扰电话' when 2 then '自助服务' when 3 then '转值班电话' when 4 then '留言' when 5 then '呼损' when 6 then '人工处理' else '-' end DealType, ");
  964. strSql.Append(" (select d.f_deptName from T_Sys_UserAccount u,[dbo].[T_Sys_Department] d ");
  965. strSql.Append(" where u.F_DeptId=d.F_DeptId and u.F_UserCode= c.UserCode) udept, ");
  966. strSql.Append(" case callstate when 1 then '已接通' else '未接通' end callstates, ");
  967. strSql.Append(" usercode, (select F_UserName from T_Sys_UserAccount where F_UserCode= c.UserCode) username, ");
  968. strSql.Append(" begintime, talkstarttime, talkendtime, talklongtime");
  969. strSql.Append(" FROM T_Call_CallRecords c");
  970. if (strWhere.Trim() != "")
  971. {
  972. strSql.Append(" where " + strWhere);
  973. }
  974. strSql.Append(" order by CallRecordsId desc");
  975. return DbHelperSQL.Query(strSql.ToString());
  976. }
  977. #endregion
  978. }
  979. }