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@@ -0,0 +1,660 @@
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+var ws, n = 0,
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+ timer,hidTel,hidCallID,hidActionID;
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+var lockReconnect = false; //避免重复连接
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+var obj = {};
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+var directType;
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+var sendType;
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+var mesCont;
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+var eorrorConnect;
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+var cls = 0;
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+var lasttime = new Date().getTime();
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+var errorState;
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+var reconnecTion;
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+var recon;
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+var loginOr;
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+//创建scoket连接
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+function createWebSocket() {
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+ try {
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+ $("#top-search li i").removeClass("active");
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+
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+ Connect();
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+ } catch(e) {
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+ //打印日志
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+ directType="lianjie";
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+ sendType="异常错误"; //JSON.stringify(data)
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+ mesCont=e.message;
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+ debuggerLog();
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+ reconnect();
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+ }
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+}
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+//连接
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+function Connect() {
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+
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+ ws = new WebSocket("ws://" + huayi.config.socket_ip + ":" + huayi.config.socket_port);
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+ ws.onopen = function() {
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+ console.log(new Date() + " " + "建立连接");
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+ //心跳检测重置
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+ heartCheck.reset().start();
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+ cls = 0;
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+ $(".Login").addClass("active");
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+ //自动签入
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+ //lasttime = new Date().getTime();
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+ //obj.Type = "Login";
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+ //obj.AgentType = "0";
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+ //Send(); /*2018-05-19zhangshaungnan注释*/
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+ if (errorState) {
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+ //自动签入
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+ lasttime = new Date().getTime();
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+ obj.Type = "Login";
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+ obj.AgentType = "0";
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+ Send();
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+ directType="recive";
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+ sendType="自动签入 "; //JSON.stringify(data)
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+ //mesCont=JSON.stringify(data);
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+ debuggerLog();
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+ clearInterval(timer);
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+ //loginOr=false;
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+ errorState=false;
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+ }else{
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+ //签入
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+ Send();
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+
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+ }
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+ };
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+ //接收到消息的回调方法
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+ ws.onmessage = function(evt) {
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+ //如果获取到消息，心跳检测重置
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+ //拿到任何消息都说明当前连接是正常的
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+ heartCheck.reset().start();
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+ var myDate = new Date();
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+ console.log(myDate + " receive " + evt.data);
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+ var data = JSON.parse(evt.data)[0];
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+ //打印日志
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+ directType="recive";
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+ sendType=data.Type; //JSON.stringify(data)
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+ mesCont=JSON.stringify(data);
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+ debuggerLog()
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+ if(data) {
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+ var rlt = data.Result;
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+ if(rlt == true) {
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+ var type = data.Type;
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+ if (eorrorConnect) {
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+ LoginBack();
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+ obj.Type = "Login";
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+ Send();
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+ eorrorConnect=false;
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+ }
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+ switch(type.toLowerCase()) {
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+ //case "heart": HeartBack(); break;//心跳
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+ case "login":
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+ LoginBack();
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+ break; //签入
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+ case "logout":
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+ LogoutBack();
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+ break; //签出
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+ case "dropcall":
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+ DropCallBack();
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+ break; //挂断
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+ case "makecall":
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+ MakeCallBack();
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+ break; //外呼
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+ case "setstate":
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+ SetState(data);
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+ break; //置忙置闲
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+ //case "saybusy": SayBusyBack(data); break;
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+ //case "sayfree": SayFreeBack(data); break;
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+ case "meeting":
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+ MeetingBack();
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+ break; //多方通话
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+ case "transfer":
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+ TransferBack();
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+ break; //转移
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+ case "hold":
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+ HoldBack();
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+ break; //保持
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+ case "retrieve":
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+ RetrieveBack();
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+ break; //接回
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+ case "incoming":
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+ IncomingBack(data);
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+ break; //来电
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+ case "subscribe":
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+ SubScribeBack();
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+ break; //监测
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+ case "subscribecancel":
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+ SubScribeCancelBack();
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+ break; //停止监测
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+ case "agentstate":
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+ AgentStateBack(data);
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+ break; //坐席状态
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+ case "linestate":
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+ LineStateBack(data);
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+ break; //线路状态
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+ case "motorsetstate":
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+ SayFreeBack();
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+ break; //班长置闲
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+ case "linestateagent":
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+ LineStateAgentBack(data);
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+ break; //线路状态通知
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+ case "callid":
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+ CallIDBack(data);
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+ break; //获取callid
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+ case "recordpath":
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+ RecordPathBack(data);
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+ break; //录音返回
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+ }
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+ } else {
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+ if(rlt == false) {
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+ if (data.Type=="AcdConnectNotify") {
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+ //LogoutBack();
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+ $(".hwzt").text('连接异常！');
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+ setTimeout(function () {
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+// 签入
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+ obj.Type = "login";
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+ Send();
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+ }, 5000);
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+ }
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+ $(".hwzt").text('操作失败！');
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+ } else {
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+ $(".hwzt").text(rlt);
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+ //layer.confirm(rlt, {
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+ // btn: ['确定']
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+ //});
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+ }
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+ }
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+ }
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+ };
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+ //连接关闭的回调方法
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+ ws.onclose = function(evt) {
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+ var data = JSON.parse(evt.data)[0];
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+ directType="recive";
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+ sendType="close"; //JSON.stringify(data)
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+ mesCont=JSON.stringify(data);
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+ debuggerLog();
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+ if(cls == 0) {
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+ cls = 1;
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+ //console.log("连接关闭！");
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+ //layer.confirm('连接关闭！', {
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+ // btn: ['确定']
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+ //});
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+ $(".hwzt").text('连接关闭！');
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+ $("#top-search li i").removeClass("active");
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+ reconnect();
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+ }
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+ };
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+ //连接发生错误的回调方法
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+ ws.onerror = function(evt) {
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+ var data = JSON.parse(evt.data)[0];
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+ directType="recive";
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+ sendType="连接错误 "; //JSON.stringify(data)
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+ mesCont=JSON.stringify(data);
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+ debuggerLog();
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+ //产生异常
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+ $(".hwzt").text('连接出现异常！');
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+ console.log(ws);
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+ if(ws == null || ws.readyState != ws.OPEN) {
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+ console.log(new Date() + "开始重连");
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+ reconnect();
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+ }
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+
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+ };
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+}
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+
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+//重连
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+function reconnect() {
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+ if(lockReconnect) return;
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+ lockReconnect = true;
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+ //没连接上会一直重连，设置延迟避免请求过多
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+ setTimeout(function() {
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+ directType="send";
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+ sendType="重连中 "; //JSON.stringify(data)
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+ mesCont="重连中";
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+ debuggerLog();
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+ console.log(new Date() + " " + "重连中……");
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+ createWebSocket("ws://" + huayi.config.socket_ip + ":" + huayi.config.socket_port);
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+ lockReconnect = false;
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+ }, 2000);
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+}
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+function debuggerLog(){
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+ $.post(huayi.config.callcenter_url + 'Log/CallOpt', {
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+ direct: directType,
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+ type: sendType,
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+ cont: mesCont,
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+ "token": $.cookie("token")
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+ }, function(result) {
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+ result = $.parseJSON(result);
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+ if(result.state.toLowerCase() == "warning") {
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+ //layer.msg("创建工单成功");
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+ }
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+ })
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+}
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+
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+//异常重连
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+function errorFun(){
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+ clearInterval(timer);
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+ var errorNum=0
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+ timer = setInterval(function() {
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+ errorNum++;
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+ if (errorNum>2) {
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+ //$("#top-search li i").removeClass("active");
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+ $(".hwzt").text('连接异常！');
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+ }else{
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+ LogoutBack();
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+ }
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+ reconnect();
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+ $(".hwzt").text('连接异常！');
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+ }, 15000);
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+}
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+noLine();
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+clearInterval(recon);
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+recon = setInterval(function () {
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+ if(loginOr){
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+ noLine();
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+ setTimeout(function () {
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+ lineState();
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+ }, 2000);
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+ }
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+}, 1000*10);
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+function lineState(){
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+ if (reconnecTion) {
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+ reconnecTion=false;
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+ }else{
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+ directType="send";
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+ sendType="断网 "; //JSON.stringify(data)
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+ mesCont="断网";
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+ debuggerLog();
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+ errorState=true;
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+ errorFun();
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+ var numEorr=0;
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+ numEorr++;
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+ if (numEorr>2) {
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+ $("#top-search li i").removeClass("active");
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+ }
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+ LogoutBack();
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+ $(".hwzt").text('网络异常！');
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+ }
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+}
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+function noLine(){
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+ $.ajax({
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+ type: "get",
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+ url: huayi.config.callcenter_url + 'UserAccount/GetNowUser',
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+ async: true,
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+ dataType: 'json',
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+ data: {
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+ "token": $.cookie("token")
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+ },
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+ success: function(data) {
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+ reconnecTion = data.data.user.F_UserCode;
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+ }
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+ });
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+}
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291
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+//发送
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292
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+function Send() {
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+ if(ws.readyState != ws.OPEN) {
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+ errorState=true;
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+ LogoutBack();
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+ errorFun();
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+ directType="send";
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298
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+ sendType=ws.readyState; //JSON.stringify(data)
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+ mesCont="异常了";
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+ debuggerLog();
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+ $(".hwzt").text('连接异常！');
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+ reconnect();
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+ }
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+ if(ws.readyState == ws.OPEN) {
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+ console.log(new Date() + " send " + JSON.stringify(obj));
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+ if (obj.Type) {
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+ directType="send";
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+ sendType=obj.Type;
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+ mesCont=JSON.stringify(obj);
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+ debuggerLog()
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+ }else{
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+ directType="send";
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+ sendType="建立连接";
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+ mesCont=JSON.stringify(obj);
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+ debuggerLog()
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+ }
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+ ws.send(JSON.stringify(obj));
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+ }
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+}
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320
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+
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321
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+//心跳检测
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322
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+var heartCheck = {
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323
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+ timeout:15000, //25秒
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324
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+ timeoutObj: null,
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325
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+ serverTimeoutObj: null,
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326
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+ reset: function() {
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327
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+ clearTimeout(this.timeoutObj);
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328
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+ clearTimeout(this.serverTimeoutObj);
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329
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+ return this;
|
|
|
330
|
+ },
|
|
|
331
|
+ start: function() {
|
|
|
332
|
+ var self = this;
|
|
|
333
|
+ this.timeoutObj = setTimeout(function() {
|
|
|
334
|
+ //这里发送一个心跳，后端收到后，返回一个心跳消息，
|
|
|
335
|
+ //onmessage拿到返回的心跳就说明连接正常
|
|
|
336
|
+ obj.Type = "Heart";
|
|
|
337
|
+ Send();
|
|
|
338
|
+ self.serverTimeoutObj = setTimeout(function() { //如果超过一定时间还没重置，说明后端主动断开了
|
|
|
339
|
+ ws.close(); //如果onclose会执行reconnect，我们执行ws.close()就行了.如果直接执行reconnect 会触发onclose导致重连两次
|
|
|
340
|
+ //同步签出状态
|
|
|
341
|
+ $("#top-search li i").removeClass("active");
|
|
|
342
|
+ $(".Login").addClass("active");
|
|
|
343
|
+ $(".zxzt").removeClass("bl").addClass("br");
|
|
|
344
|
+ $(".fwzt").removeClass("bl").addClass("br");
|
|
|
345
|
+ $(".hwzt").text('');
|
|
|
346
|
+ //打印日志
|
|
|
347
|
+ directType="heart";
|
|
|
348
|
+ sendType="心跳"; //JSON.stringify(data)
|
|
|
349
|
+ mesCont="未收到";
|
|
|
350
|
+ debuggerLog();
|
|
|
351
|
+
|
|
|
352
|
+ }, self.timeout)
|
|
|
353
|
+ }, this.timeout)
|
|
|
354
|
+ }
|
|
|
355
|
+}
|
|
|
356
|
+
|
|
|
357
|
+//签入
|
|
|
358
|
+function LoginBack() {
|
|
|
359
|
+ loginOr=true;
|
|
|
360
|
+ $("#top-search li i").removeClass("active");
|
|
|
361
|
+ $(".Logout").addClass("active");
|
|
|
362
|
+ $(".SayBusy").addClass("active");
|
|
|
363
|
+ $(".MakeCall").addClass("active");
|
|
|
364
|
+
|
|
|
365
|
+ $(".zxzt").removeClass("br").addClass("bl");
|
|
|
366
|
+ $(".fwzt").removeClass("br").addClass("bl");
|
|
|
367
|
+ $(".hwzt").text('');
|
|
|
368
|
+}
|
|
|
369
|
+//签出
|
|
|
370
|
+function LogoutBack() {
|
|
|
371
|
+ loginOr=false;
|
|
|
372
|
+ $("#top-search li i").removeClass("active");
|
|
|
373
|
+ $(".Login").addClass("active");
|
|
|
374
|
+ $(".zxzt").removeClass("bl").addClass("br");
|
|
|
375
|
+ $(".fwzt").removeClass("bl").addClass("br");
|
|
|
376
|
+ $(".hwzt").text('');
|
|
|
377
|
+}
|
|
|
378
|
+//来电
|
|
|
379
|
+function IncomingBack(data) {
|
|
|
380
|
+ debugger
|
|
|
381
|
+ if(data.CallID!=0){
|
|
|
382
|
+ var p = '<a href="javascript:;" class="active J_menuTab" data-id="./callScreen/callScreen.html?tel=' + data.Number + '&CallID=' + data.CallID + '&TrunkNumber=' + data.TrunkNumber +'">来电弹屏' + data.Number + ' <i class="fa fa-times-circle"></i></a>';
|
|
|
383
|
+ $(".J_menuTab").removeClass("active");
|
|
|
384
|
+ var nif = '<iframe class="J_iframe J_iframeNew" name="iframe'+ data.CallID +'" width="100%" height="100%" src="./callScreen/callScreen.html?Number=' + data.Number + '&CallID=' + data.CallID + '&ActionID=' + data.ActionID + '&TrunkNumber=' + data.TrunkNumber + '" frameborder="0" data-id="./callScreen/callScreen.html?tel=' + data.Number + '&CallID=' + data.CallID + '&TrunkNumber=' + data.TrunkNumber +'" seamless></iframe>';
|
|
|
385
|
+ $(".J_mainContent").find("iframe.J_iframe").hide().parents(".J_mainContent").append(nif);
|
|
|
386
|
+ $(".J_menuTabs .page-tabs-content").append(p);
|
|
|
387
|
+ hidTel=data.Number;
|
|
|
388
|
+ hidCallID=data.CallID;
|
|
|
389
|
+ hidActionID=data.ActionID;
|
|
|
390
|
+ }else{
|
|
|
391
|
+ var timestamp = Date.parse(new Date());
|
|
|
392
|
+ var p = '<a href="javascript:;" class="active J_menuTab" data-id="./callScreen/callScreen.html?tel=' + data.Number + '&CallID='+timestamp+ '&TrunkNumber=' + data.TrunkNumber +'">来电弹屏' + data.Number + ' <i class="fa fa-times-circle"></i></a>';
|
|
|
393
|
+ $(".J_menuTab").removeClass("active");
|
|
|
394
|
+ var nif = '<iframe class="J_iframe J_iframeNew" name="iframe'+timestamp+'" width="100%" height="100%" src="./callScreen/callScreen.html?Number=' + data.Number + '&CallID='+timestamp+ '&TrunkNumber=' + data.TrunkNumber +'" frameborder="0" data-id="./callScreen/callScreen.html?tel=' + data.Number + '&CallID='+timestamp+ '&TrunkNumber=' + data.TrunkNumber +'" seamless></iframe>';
|
|
|
395
|
+ $(".J_mainContent").find("iframe.J_iframe").hide().parents(".J_mainContent").append(nif);
|
|
|
396
|
+ $(".J_menuTabs .page-tabs-content").append(p);
|
|
|
397
|
+ hidTel=data.Number;
|
|
|
398
|
+ hidCallID=timestamp;
|
|
|
399
|
+ }
|
|
|
400
|
+
|
|
|
401
|
+}
|
|
|
402
|
+
|
|
|
403
|
+//***************************************************
|
|
|
404
|
+function CallIDBack(data) {
|
|
|
405
|
+ //$(".hidCallID").val(data.CurrID);
|
|
|
406
|
+}
|
|
|
407
|
+
|
|
|
408
|
+//挂断
|
|
|
409
|
+function DropCallBack() {
|
|
|
410
|
+ $("#top-search li i").removeClass("active");
|
|
|
411
|
+ $(".Logout").addClass("active");
|
|
|
412
|
+ $(".SayBusy").addClass("active");
|
|
|
413
|
+ $(".MakeCall").addClass("active");
|
|
|
414
|
+ var obj = $("iframe:visible")
|
|
|
415
|
+// if (obj.attr("data-id") == './callScreen/callScreen.html?tel=' + hidTel + '&CallID=' + hidCallID + '') {
|
|
|
416
|
+// window.frames[obj.attr("name")].$(".td-call").hide();
|
|
|
417
|
+// window.frames['iframe'+ hidCallID +''].$(".td-call").hide();
|
|
|
418
|
+// }
|
|
|
419
|
+
|
|
|
420
|
+ if(window.frames['iframe'+ hidCallID +'']){
|
|
|
421
|
+ window.frames['iframe'+ hidCallID +''].$(".td-call").hide();
|
|
|
422
|
+ }
|
|
|
423
|
+
|
|
|
424
|
+
|
|
|
425
|
+}
|
|
|
426
|
+//线路状态通知
|
|
|
427
|
+function LineStateAgentBack(data) {
|
|
|
428
|
+ var objiframe = $("iframe:visible")
|
|
|
429
|
+ //0分机不可用，1空闲，2摘机等待拨号，3正在拨号，4呼出振铃，5来电振铃，6通话中，7播放忙音中，8移除IP分机，9通话保持中
|
|
|
430
|
+ if(data.State == '0') {
|
|
|
431
|
+ $(".hwzt").text('分机不可用'); //左下角状态显示
|
|
|
432
|
+ //$(".fwzt").removeClass("br").removeClass("bl");
|
|
|
433
|
+ $(".fwzt").removeClass("bl").addClass("br");//20180509 by fanlongfei 增加话机状态灯
|
|
|
434
|
+ $(".zxzt").removeClass("bl").addClass("br");//20180509 by fanlongfei 增加坐席状态灯
|
|
|
435
|
+ }
|
|
|
436
|
+ if(data.State == '1') {
|
|
|
437
|
+ $(".hwzt").text('空闲'); //左下角状态显示
|
|
|
438
|
+ $(".fwzt").removeClass("br").addClass("bl");
|
|
|
439
|
+ $(".zxzt").removeClass("br").addClass("bl");//20180509 by fanlongfei 增加坐席状态灯
|
|
|
440
|
+ if(window.frames['iframe'+ hidCallID +'']){
|
|
|
441
|
+ window.frames['iframe'+ hidCallID +''].clearInter();
|
|
|
442
|
+ }
|
|
|
443
|
+ if (hidTel && hidCallID) {
|
|
|
444
|
+ $.post(huayi.config.callcenter_url + 'CallInScreen/UpdateGJ', {
|
|
|
445
|
+ callid: hidCallID,
|
|
|
446
|
+ "token": $.cookie("token")
|
|
|
447
|
+ }, function (result) {
|
|
|
448
|
+ result = JSON.parse(result);
|
|
|
449
|
+ if (result.state.toLowerCase() == "success") { }
|
|
|
450
|
+ })
|
|
|
451
|
+ }
|
|
|
452
|
+ $("#top-search li i").removeClass("active");
|
|
|
453
|
+ $(".Logout").addClass("active");
|
|
|
454
|
+ $(".SayBusy").addClass("active");
|
|
|
455
|
+ $(".MakeCall").addClass("active");
|
|
|
456
|
+
|
|
|
457
|
+ if(window.frames['iframe'+ hidCallID +'']){
|
|
|
458
|
+ window.frames['iframe'+ hidCallID +''].$(".td-call").hide();
|
|
|
459
|
+ }
|
|
|
460
|
+ }
|
|
|
461
|
+ if(data.State == '2') {
|
|
|
462
|
+ $(".hwzt").text('摘机等待拨号'); //左下角状态显示
|
|
|
463
|
+ }
|
|
|
464
|
+ if(data.State == '3') {
|
|
|
465
|
+ $(".hwzt").text('正在拨号'); //左下角状态显示
|
|
|
466
|
+ }
|
|
|
467
|
+ if(data.State == '4') {
|
|
|
468
|
+ $(".hwzt").text('呼出振铃'); //左下角状态显示
|
|
|
469
|
+ }
|
|
|
470
|
+ if(data.State == '5') {
|
|
|
471
|
+ $(".hwzt").text('来电振铃'); //左下角状态显示
|
|
|
472
|
+ //$(".fwzt").removeClass("bl").addClass("br");
|
|
|
473
|
+ $(".fwzt").removeClass("br").addClass("bl");//20180509 by fanlongfei 增加话机状态灯
|
|
|
474
|
+ $(".zxzt").removeClass("bl").addClass("br");//20180509 by fanlongfei 增加坐席状态灯
|
|
|
475
|
+ if (hidTel && hidCallID) {
|
|
|
476
|
+ $.post(huayi.config.callcenter_url + 'CallInScreen/UpdateZL', {
|
|
|
477
|
+ callid: hidCallID,
|
|
|
478
|
+ "token": $.cookie("token")
|
|
|
479
|
+ }, function (result) {
|
|
|
480
|
+ result = JSON.parse(result);
|
|
|
481
|
+ if (result.state.toLowerCase() == "success") { }
|
|
|
482
|
+ })
|
|
|
483
|
+ }
|
|
|
484
|
+ }
|
|
|
485
|
+ if(data.State == '6') {
|
|
|
486
|
+ $(".hwzt").text('通话中'); //左下角状态显示
|
|
|
487
|
+ $(".fwzt").removeClass("bl").addClass("br");
|
|
|
488
|
+ $(".zxzt").removeClass("bl").addClass("br");//20180509 by fanlongfei 增加坐席状态灯
|
|
|
489
|
+ if(hidTel && hidCallID) {
|
|
|
490
|
+ $.post(huayi.config.callcenter_url + 'CallInScreen/UpdateZJ', {
|
|
|
491
|
+ callid: hidCallID,
|
|
|
492
|
+ "token": $.cookie("token")
|
|
|
493
|
+ }, function(result) {
|
|
|
494
|
+ result = JSON.parse(result);
|
|
|
495
|
+ if(result.state.toLowerCase() == "success") {}
|
|
|
496
|
+ })
|
|
|
497
|
+ }
|
|
|
498
|
+ $("#top-search li i").removeClass("active");
|
|
|
499
|
+ $(".DropCall").addClass("active");
|
|
|
500
|
+ $(".Hold").addClass("active");
|
|
|
501
|
+ $(".Transfer").addClass("active");
|
|
|
502
|
+ $(".Meeting").addClass("active");
|
|
|
503
|
+ var aaa=data.CallDirection;
|
|
|
504
|
+ if(data.CallDirection=="in"){
|
|
|
505
|
+// if (objiframe.attr("data-id") == './callScreen/callScreen.html?tel=' + hidTel + '&CallID=' + hidCallID + '') {
|
|
|
506
|
+ setTimeout(window.frames['iframe'+ hidCallID +''].calling(),500);/*2018-05-19 zhangshuangnan 修改 ps: 因软电话设置为 自动应答 通话时间不计时问题*/
|
|
|
507
|
+// }
|
|
|
508
|
+ }
|
|
|
509
|
+ }
|
|
|
510
|
+ if(data.State == '7') {
|
|
|
511
|
+ $(".hwzt").text('播放忙音中'); //左下角状态显示
|
|
|
512
|
+ }
|
|
|
513
|
+ if(data.State == '8') {
|
|
|
514
|
+ $(".hwzt").text('移除IP分机'); //左下角状态显示
|
|
|
515
|
+ }
|
|
|
516
|
+ if(data.State == '9') {
|
|
|
517
|
+ $(".hwzt").text('通话保持中'); //左下角状态显示
|
|
|
518
|
+ }
|
|
|
519
|
+}
|
|
|
520
|
+
|
|
|
521
|
+function toDub(i) {
|
|
|
522
|
+ return i < 10 ? "0" + i : "" + i;
|
|
|
523
|
+}
|
|
|
524
|
+//外呼
|
|
|
525
|
+function MakeCallBack() {
|
|
|
526
|
+ $("#top-search li i").removeClass("active");
|
|
|
527
|
+ $(".DropCall").addClass("active");
|
|
|
528
|
+// alert('1');
|
|
|
529
|
+// window.frames[obj.attr("name")].calling();
|
|
|
530
|
+}
|
|
|
531
|
+
|
|
|
532
|
+//置忙置闲
|
|
|
533
|
+function SetState(obj) {
|
|
|
534
|
+ if(obj.State == '5') {
|
|
|
535
|
+ $(".SayBusy").removeClass("active");
|
|
|
536
|
+ $(".SayFree").addClass("active");
|
|
|
537
|
+ $(".zxzt").removeClass("bl").addClass("br");
|
|
|
538
|
+ $(".hwzt").text('置忙');
|
|
|
539
|
+
|
|
|
540
|
+ }
|
|
|
541
|
+ if(obj.State == '2') {
|
|
|
542
|
+ $(".SayBusy").addClass("active");
|
|
|
543
|
+ $(".SayFree").removeClass("active");
|
|
|
544
|
+ $(".zxzt").removeClass("br").addClass("bl");
|
|
|
545
|
+ $(".hwzt").text('空闲');
|
|
|
546
|
+ }
|
|
|
547
|
+}
|
|
|
548
|
+//置忙
|
|
|
549
|
+function SayBusyBack() {
|
|
|
550
|
+ $(".SayBusy").removeClass("active");
|
|
|
551
|
+ $(".SayFree").addClass("active");
|
|
|
552
|
+}
|
|
|
553
|
+//坐席班长置闲
|
|
|
554
|
+function SayFreeBack() {
|
|
|
555
|
+ $(".SayBusy").addClass("active");
|
|
|
556
|
+ $(".SayFree").removeClass("active");
|
|
|
557
|
+ $(".zxzt").removeClass("br").addClass("bl"); // 2018/05/09 by fanlongfei 增加坐席状态指示
|
|
|
558
|
+ $(".hwzt").text('空闲');// 2018/05/09 by fanlongfei 增加坐席状态指示
|
|
|
559
|
+}
|
|
|
560
|
+//多方通话
|
|
|
561
|
+function MeetingBack() {
|
|
|
562
|
+
|
|
|
563
|
+}
|
|
|
564
|
+//转移
|
|
|
565
|
+function TransferBack() {
|
|
|
566
|
+ $("#top-search li i").removeClass("active");
|
|
|
567
|
+ $(".Logout").addClass("active");
|
|
|
568
|
+ $(".SayBusy").addClass("active");
|
|
|
569
|
+ $(".MakeCall").addClass("active");
|
|
|
570
|
+}
|
|
|
571
|
+//保持
|
|
|
572
|
+function HoldBack() {
|
|
|
573
|
+ $(".Hold").removeClass("active");
|
|
|
574
|
+ $(".Retrieve").addClass("active");
|
|
|
575
|
+}
|
|
|
576
|
+//接回
|
|
|
577
|
+function RetrieveBack() {
|
|
|
578
|
+ $(".Hold").addClass("active");
|
|
|
579
|
+ $(".Retrieve").removeClass("active");
|
|
|
580
|
+}
|
|
|
581
|
+//监测
|
|
|
582
|
+function SubScribeBack() {
|
|
|
583
|
+ $('#content-main .J_iframeNew').each(function(i,n){
|
|
|
584
|
+ if($(this).attr('data-id') == "./TelCall/SeatMonitor.html"){
|
|
|
585
|
+ window.frames[$(this).attr("name")].Start();
|
|
|
586
|
+ }
|
|
|
587
|
+ })/*2018-05-24 zhangshuangnan 修改 解决通话中时 坐席监控状态不改变的问题*/
|
|
|
588
|
+
|
|
|
589
|
+
|
|
|
590
|
+}
|
|
|
591
|
+//取消监测
|
|
|
592
|
+function SubScribeCancelBack() {
|
|
|
593
|
+// var obj = $("iframe:visible")
|
|
|
594
|
+// if(obj.attr("data-id") == "./TelCall/SeatMonitor.html") {
|
|
|
595
|
+// window.frames[obj.attr("name")].();
|
|
|
596
|
+// }
|
|
|
597
|
+ $('#content-main .J_iframeNew').each(function(i,n){
|
|
|
598
|
+ if($(this).attr('data-id') == "./TelCall/SeatMonitor.html"){
|
|
|
599
|
+ window.frames[$(this).attr("name")].Stop();
|
|
|
600
|
+ }
|
|
|
601
|
+ })/*2018-05-24 zhangshuangnan 修改 解决通话中时 坐席监控状态不改变的问题*/
|
|
|
602
|
+
|
|
|
603
|
+}
|
|
|
604
|
+//班长监测返回状态
|
|
|
605
|
+//坐席状态
|
|
|
606
|
+function AgentStateBack(data) {
|
|
|
607
|
+ $('#content-main .J_iframeNew').each(function(i,n){
|
|
|
608
|
+ if($(this).attr('data-id') == "./TelCall/SeatMonitor.html"){
|
|
|
609
|
+ window.frames[$(this).attr("name")].UpdateAgentState(data.AgentID, data.State);
|
|
|
610
|
+ }
|
|
|
611
|
+ })/*2018-05-24 zhangshuangnan 修改 解决通话中时 坐席监控状态不改变的问题*/
|
|
|
612
|
+}
|
|
|
613
|
+//线路状态
|
|
|
614
|
+function LineStateBack(data) {
|
|
|
615
|
+ $('#content-main .J_iframeNew').each(function(i,n){
|
|
|
616
|
+ if($(this).attr('data-id') == "./TelCall/SeatMonitor.html"){
|
|
|
617
|
+ window.frames[$(this).attr("name")].UpdateLineState(data.AgentID, data.State);
|
|
|
618
|
+ }
|
|
|
619
|
+ })/*2018-05-24 zhangshuangnan 修改 解决通话中时 坐席监控状态不改变的问题*/
|
|
|
620
|
+}
|
|
|
621
|
+//录音返回
|
|
|
622
|
+function RecordPathBack(data) {
|
|
|
623
|
+ $(".hidCallID").val(data.CallID);
|
|
|
624
|
+ //if ($(".hidTel").val() && $(".hidCallID").val()) {
|
|
|
625
|
+ // $.post(huayi.config.callcenter_url + 'CallInScreen/UpdateLY', { callid: $(".hidCallID").val(),path:data.RecPath, "token": $.cookie("token") }, function (result) {
|
|
|
626
|
+ // result = JSON.parse(result);
|
|
|
627
|
+ // if (result.state.toLowerCase() == "success") {
|
|
|
628
|
+ // }
|
|
|
629
|
+ // })
|
|
|
630
|
+ //}
|
|
|
631
|
+
|
|
|
632
|
+ if(hidTel) {
|
|
|
633
|
+ $.post(huayi.config.callcenter_url + 'CallInScreen/UpdateLY', {
|
|
|
634
|
+ callid: data.CallID,
|
|
|
635
|
+ path: data.RecPath,
|
|
|
636
|
+ "token": $.cookie("token")
|
|
|
637
|
+ }, function(result) {
|
|
|
638
|
+ result = JSON.parse(result);
|
|
|
639
|
+ if(result.state.toLowerCase() == "success") {}
|
|
|
640
|
+ })
|
|
|
641
|
+ }
|
|
|
642
|
+}
|
|
|
643
|
+//获取当前的日期时间 格式“yyyy-MM-dd HH:mm:ss”
|
|
|
644
|
+function getNowFormatDate() {
|
|
|
645
|
+ var date = new Date();
|
|
|
646
|
+ var seperator1 = "-";
|
|
|
647
|
+ var seperator2 = ":";
|
|
|
648
|
+ var month = date.getMonth() + 1;
|
|
|
649
|
+ var strDate = date.getDate();
|
|
|
650
|
+ if(month >= 1 && month <= 9) {
|
|
|
651
|
+ month = "0" + month;
|
|
|
652
|
+ }
|
|
|
653
|
+ if(strDate >= 0 && strDate <= 9) {
|
|
|
654
|
+ strDate = "0" + strDate;
|
|
|
655
|
+ }
|
|
|
656
|
+ var currentdate = date.getFullYear() + seperator1 + month + seperator1 + strDate +
|
|
|
657
|
+ " " + date.getHours() + seperator2 + date.getMinutes() +
|
|
|
658
|
+ seperator2 + date.getSeconds();
|
|
|
659
|
+ return currentdate;
|
|
|
660
|
+}
|
