PC 微信 添加上级处理意见 回访添加备注 微信隐藏是否回访

CallCenterWeb.UI/TelCall/CallRecord.html

@@ -169,7 +169,7 @@
 							<th data-field="DeptName" data-align="center">部门</th>
 							<th data-field="UserCode" data-align="center">坐席工号</th>
 							<th data-field="UserName" data-align="center">坐席姓名</th>
-							<!-- <th data-field="BeginTime" data-align="center">开始时间</th> -->
+							<th data-field="BeginTime" data-align="center">来电时间</th>
 							<th data-field="TalkStartTime" data-align="center">通话开始时间</th>
 							<th data-field="TalkEndTime" data-align="center">通话结束时间</th>
 							<th data-field="TalkLongTime" data-align="center">通话时长（S）</th>

CallCenterWeb.UI/WorkOrder/template/orderDetails.html

@@ -244,6 +244,13 @@
 					<td>
 						<span id="xq_responseUser"></span>
 					</td>
+					<th>上级处理意见：</th>
+					<td>
+						<span id="xq_suggestion"></span>
+					</td>
+					
+				</tr>
+				<tr >
 					
 				</tr>
 			<!-- <tr>

CallCenterWeb.UI/commonTpl/LookMessage.html

@@ -127,6 +127,10 @@
 								  
 								   
 							 </div>
+							 <div id="">
+							 	   <label>备注：</label>	
+								   <input type="text" class="form-control input-sm " id="remarks"  placeholder="请输入备注" />					  
+							 </div>
 						 </li>
 					</ul>
 				</div>

CallCenterWeb.UI/commonTpl/WorkOrderEnd.html

@@ -86,7 +86,23 @@
 							</label>		
 						</td>					
 					</tr>
-					
+					<tr>
+						<th>处理方式：</th>
+						<td >
+							<div id="chlfshi">
+								<label class="radio-inline">
+									<input type="radio" name="istions" value="当即办理" checked="checked"> 当即办理
+								</label>
+								<label class="radio-inline">
+									<input type="radio" name="istions" value="电话转接" id="gdxq_">电话转接
+								</label>
+								<label class="radio-inline">
+									<input type="radio" name="istions" value="网络转办" id="gdxq_">网络转办
+								</label>
+								
+							</div>
+						</td>		
+					</tr>
 			
 					<table id="ccc" class="_table1 table table-bordered  table-hover " border="0" cellspacing="0" cellpadding="0" style="width: 100%; display: none;" >
 						<tr>

CallCenterWeb.UI/js/WorkOrder/WorkOrder.js

@@ -1034,6 +1034,8 @@ function getWorkOrderDetails() {
 		        $('#xq_handle').text(data.F_IncidentCountry); //事发地县	
 		        $("#xq_fkdep").text(data.F_IncidentTownship); //事发地乡
 		        $("#xq_responseUser").text(data.F_IncidentDetailed); //事发地详细地址
+				$("#xq_suggestion").text(data.SuperiorOpinion); //上级处理意见
+				
 		        if($("#xq_gdzt").text()=="咨询"){
 					$('.zixun1').show();//咨询模块
 					$('.kehu1').show(); //客户姓名 事发地

CallCenterWeb.UI/js/WorkOrder/WorkOrderEnd.js

@@ -164,6 +164,7 @@ function dealWorkOrder(oid) {
 		isover: $("input[name='isoverOptions']:checked").val(), //是否完结 0否，1是
 		cont: $("#cont").val(), //否	处理内容	
 		ProductBase: $("#zhibao").val(),
+		dealType:$("input[name='istions']:checked").val(),
 		// isvisit: $("#huifangisvisit").val(),
 		QualityEventLevel: $("#cat").val(),
 		shenpi:$("#shenpi").val(),

CallCenterWeb.UI/visit/Tobeend.html

@@ -328,6 +328,10 @@
 											<td>
 												<span id="xq_description"></span>
 											</td>
+											<th>上级处理意见：</th>
+											<td>
+												<span id="xq_suggestion"></span>
+											</td>
 										</tr>
 						</tbody>
 					</table>

CallCenterWeb.UI/visit/awaitVist.html

@@ -324,6 +324,10 @@
 									<td>
 										<span id="xq_description"></span>
 									</td>
+									<th>上级处理意见：</th>
+									<td>
+										<span id="xq_suggestion"></span>
+									</td>
 								</tr>
 							</tbody>
 						</table>

CallCenterWeb.UI/visit/haveVisit.html

@@ -338,6 +338,10 @@
 									<td>
 										<span id="xq_description"></span>
 									</td>
+									<th>上级处理意见：</th>
+									<td>
+										<span id="xq_suggestion"></span>
+									</td>
 								</tr>
 							</tbody>
 						</table>

CallCenterWeb.UI/visit/js/LookMessage.js

@@ -115,6 +115,7 @@ function submitPages() {
 			reason:$('input[name="fwu"]:checked').val(),
 			call: $('input[name="check"]:checked').val(), //呼叫结果ID
 			isover: $('input[name="wan"]:checked').val(), //是否完结
+			F_VisitRemarks: $('#remarks').val(), //底部备注
 			token: $.cookie("token")
 		},
 		async: true,

CallCenterWeb.UI/visit/js/visitList.js

@@ -364,6 +364,7 @@ function getWorkOrderDetails() {
 			    $("#xq_fkdep").text(data.F_IncidentTownship); //事发地乡
 			    $("#xq_responseUser").text(data.F_IncidentDetailed); //事发地详细地址
 				$("#xq_description").text(data.F_Description); //问题描述
+				$("#xq_suggestion").text(data.SuperiorOpinion); //上级处理意见
 				
 				if($("#xq_gdzt").text()=="咨询"){
 					$('.zixun1').show();//咨询模块

CallCenterWeb.UI/visit/resultVisit.html

@@ -344,6 +344,10 @@
 												<td>
 													<span id="xq_description"></span>
 												</td>
+												<th>上级处理意见：</th>
+												<td>
+													<span id="xq_suggestion"></span>
+												</td>
 											</tr>
 							</tbody>
 						</table>

WeChat/Script/Common/huayi.config.js

@@ -4,6 +4,6 @@
 huayi.config = {
 //  callcenter_url: "http://117.160.143.199:4673/",//生产环境 前端Web站IP和端口
     //callcenter_url: "http://117.158.196.116:4617/",//生产环境 前端Web站IP和端口
-    callcenter_url: "http://139.224.236.21:4021/",//生产环境 前端Web站IP和端口
-
+//  callcenter_url: "http://139.224.236.21:4021/",//生产环境 前端Web站IP和端口
+    callcenter_url: "http://192.168.4.18:4673/",//生产环境 前端Web站IP和端口
 };

WeChat/client-side/details.html

@@ -336,6 +336,14 @@
 						</div>
 					</div>
 				</li>
+				<li class="mui-table-view-cell mui-table-view-li" id="" >
+					<div class="mui-input-row">
+						<label class="label font-color5">上级意见：</label>
+						<div class="mui-radio mui-right radio_box">
+							<label class="font-color6" id="xq_suggestion"></label>
+						</div>
+					</div>
+				</li>
 				<!--<li class="mui-table-view-cell mui-table-view-cell-pmargin ">
 					<p><span class="font-color4">补充描述:</span>预约时间改为下午六点。现在不方便</p>
 				</li>-->
@@ -703,7 +711,7 @@
 				$(".type8").hide();
 				$(".type9").hide();	
 			}else if(UserType==3){
-				$("#depment").show();
+//				$("#depment").show();
 				$(".type1").hide();
 				$(".type2").show();
 				$(".type3").hide();
@@ -871,8 +879,14 @@
 							$(".Work_last").text(result.F_DealResult); //处理结果
 							$("#Work_workOrderID").text(result.F_DealReasons); //未处理原因
 							$("#Work_wor").text(result.F_IsVisit); //是否回访
+							$("#xq_suggestion").text(result.SuperiorOpinion); //上级处理意见
 							$("#Work_detail").text("问题描述：" + result.F_Description); //描述详情
 							
+							if($("#section").text=="质量管理部"){
+								$("#depment").show();
+							}else{
+								$("#depment").hide();
+							}
                   //	判断数据为空隐藏li
                             if($("#order_matime").text() ==''){//抽检时间
 								 $('#order_matime').parent().parent().remove();
@@ -973,12 +987,15 @@
 							if($("#Work_workOrderID").text() ==''){//未处理原因
 								 $('#Work_workOrderID').parent().parent().remove();
 							}
-							if($("#Work_wor").text() ==''){//是否回访
-								 $('#Work_wor').parent().parent().remove();
-							}
+//							if($("#Work_wor").text() ==''){//是否回访
+//								 $('#Work_wor').parent().parent().remove();
+//							}
 							if($("#Work_detail").text() ==''){//问题描述
 								 $('#Work_detail').parent().parent().remove();
 							}
+							if($("#xq_suggestion").text ==''){//上级处理意见
+								 $("#xq_suggestion").parent().parent().remove();
+							}
 				
 						}
 					},

WeChat/client-side/establish.html

@@ -43,13 +43,13 @@
 							<label>投诉</label>
 							<input type="radio" type="radio" name="form" value="2" class="size-14" />
 						</div>
-						<div class="mui-input-row mui-radio mui-left radio_box order_type">
+						<!--<div class="mui-input-row mui-radio mui-left radio_box order_type">
 							<label>抽检</label>
 							<input type="radio" type="radio" name="form" value="3" class="size-14" />
-						</div>
+						</div>-->
 						<div class="mui-input-row mui-radio mui-left radio_box order_type">
-							<label>其他</label>
-							<input type="radio" type="radio" name="form" value="3" class="size-14" />
+							<label>建议及其他</label>
+							<input type="radio" type="radio" name="form" value="4" class="size-14" />
 						</div>
 					</div>
 				</li>

WebChart/css/index.css

@@ -1642,7 +1642,7 @@ a {
 }
 
 .keyW_t {
-	width: 197px;
+	width: 210px;
 	height: 55px;
 	background: url(../img/side5_kuang.png) no-repeat center;
 	background-size: 100% 100%;
@@ -1653,7 +1653,7 @@ a {
 	margin: 0 auto;
 	position: relative;
 	top: -34px;
-	left: -22px;
+	left: 21px;
 }
 
 .keyW_t:before,

WebChart/index.html

@@ -601,6 +601,10 @@
 							<p class="slide_title slide_title5" style="left: 42%;"></p>
 							<div class="fivePos" style="width: 100% !important;">
 								<div class="time_box pull-right form-inline">
+									<!-- //基地 -->
+									<select class="selects" id="category" style="width:110px;"></select>
+									<!-- //产品名称 -->
+									<select class="selects" id="product_name" style="margin-right: 10px;"></select>
 									类别
 									<select class="quesType selects"></select>
 									日期
@@ -704,7 +708,7 @@
 		<script src="js/index.js"></script>
 		<script src="js/pieChat.js"></script>
 		<script src="js/liuzhangtu.js"></script>
-        <script src="js/jq.taber.js"></script>
+        <!-- <script src="js/jq.taber.js"></script> -->
 		<script src="js/echarts.min.js"></script>
 		<!-- <script type="text/javascript" src="http://echarts.baidu.com/gallery/vendors/echarts/echarts.min.js"></script> -->
 		<script>

WebChart/js/index.js

@@ -34,8 +34,6 @@ $(function() {
 					range: '~',
 					format: 'yyyy-MM-dd',
 					theme: '#114a97',
-					min: '2019-12-30',  //最小值
-                    max: '2014-07-23',//设置一个默认最大值 
 						done: function(value, date) {
 						twoScreen(value && value.split(' ~ ')[0], value && value.split(' ~ ')[1],$(".areaTwo").val())
 					}
@@ -303,7 +301,9 @@ function turn(aa) {
 			data: {
                 stime: start,
                 endtime: end,
-                questionName:$(".quesType").val()
+                questionName:$(".quesType").val(),
+				product:$("#product_name").val(),//产品
+				salesBase:$("#category").val(),//基地
 			},
 			success: function(data) {
 				if(data.state.toLowerCase() == 'success') {
@@ -339,10 +339,16 @@ function turn(aa) {
 		$(this).addClass("tagcloud_bjShine");
         keyWordDetail($('#time2').val() && $('#time2').val().split(' ~ ')[0], $('#time2').val() && $('#time2').val().split(' ~ ')[1]);
 	});
-	quesTypeSel();
+	quesTypeSel();   
 	$(".quesType").change(function() {
         keyWordDetail($('#time2').val() && $('#time2').val().split(' ~ ')[0], $('#time2').val() && $('#time2').val().split(' ~ ')[1],$(".areaFive").val());
 	})
+	$("#product_name").change(function() {
+	    keyWordDetail($('#time2').val() && $('#time2').val().split(' ~ ')[0], $('#time2').val() && $('#time2').val().split(' ~ ')[1],$(".areaFive").val());
+	})
+	$("#category").change(function() {
+	    keyWordDetail($('#time2').val() && $('#time2').val().split(' ~ ')[0], $('#time2').val() && $('#time2').val().split(' ~ ')[1],$(".areaFive").val());
+	})
 	//部门下拉框
 	function quesTypeSel() {
 		$.getJSON( huayi.config.callcenter_url +"WOReport/GetComplainthandlList", 
@@ -353,7 +359,7 @@ function turn(aa) {
 			if(result.state.toLowerCase() == "success") {
 				goodslist = result.rows;
 				$(".depart").empty();
-				$('<option value="">请选择部门</option>').appendTo($(".quesType"));
+				$('<option value="">问题类别</option>').appendTo($(".quesType"));
 				$(goodslist).each(function(i, n) {
 					$('<option value="' + n.name 
 					+ '">' + n.name 

WebChart/js/liuzhangtu.js

@@ -1296,8 +1296,11 @@
 
 		DQQ($("#customer_comaddress")); //大区
 		XSJD($("#xiaoshou")); //销售基地
-		ZXCPMC($("#Product_Category")); //产品名称 	
+		ZXCPMC($("#Product_Category")); //产品名称 
+		ZXCPMC($("#product_name")); //三屏产品名称
 		QDLXX($("#customer_taxPointDes")); //渠道类型
+		
+		XSJD($("#category"));//销售基地
 
 	});
 	//渠道类型