/** * 回访 问卷结果信息 * */ var wid = helper.request.queryString("oid"); $(document).ready(function() { if(wid != null && wid != undefined && wid != "") { GetHJJG(); //获取呼叫结果 getWorkOrderInfo(); //获取工单信息 } }); //获取工单信息和呼叫结果 function getWorkOrderInfo() { $.getJSON(huayi.config.callcenter_url + 'WorkOrderNew/GetDetails', { id: wid, "token": $.cookie("token") }, function(result) { if(result.state.toLowerCase() == "success") { if(result.rows && result.rows.length > 0) { var data = result.rows[0]; $("#F_WorkOrderCode").text(data.F_WorkOrderCode), //工单编号 $("#F_Type").text(data.F_Type); //工单类型 $("#F_State").text(data.F_State); //工单状态 $("#F_Source").text(data.F_Source); //工单来源 $('#F_CusName').text(data.F_CusName); //客户姓名 $('#F_CusPhone').text(data.F_CusPhone); //客户电话 $('#F_BranchName').text(data.F_BranchName); //分公司 $('#F_Salesman').text(data.F_Salesman);// 业务员 $('#F_SalesPhone').text(data.F_SalesPhone);// 业务员电话 $('#F_Model').text(data.F_Model); //型号 $("#F_DealBy").text(data.F_DealBy); //处理人 $("#F_Callresults").text(data.F_Callresults); //呼叫结果 $('input[name="check"][value="' + data.F_Callresults + '"]').prop("checked", "checked");//工单类型 $('input[name="man"][value="' + data.F_Callresults + '"]').prop("checked", "checked");//工单类型 $('input[name="fwu"][value="' + data.F_Callresults + '"]').prop("checked", "checked");//工单类型 $("#F_VisitResult").text(data.F_VisitResult); //满意度调查 $("#F_DealContent").text(data.F_DealContent); //处理内容 // $('#visit_state').html(formatterState(data.State)); //工单状态 // $("#visit_ownerrelations").text(data.OwnerrelationsName); //房主关系 // $("#visit_customerresponse").text(data.OustomerResponseName); //客户反应 if(data.TypeClass === 107) { //咨询 $('.visit_complain').hide(); } else if(data.TypeClass === 108) { //投诉 $('.visit_complain').show(); data.ComplaintDepartment = data.ComplaintDepartment === null ? '' : data.ComplaintDepartment; data.CustomerTypeName = data.CustomerTypeName === null ? '' : data.CustomerTypeName; $("#visit_fkdep").text(data.ComplaintDepartment + data.CustomerTypeName); //投诉类型 if(data.ResponDept != "-1") { data.ResponDept = data.ResponDept === 1 ? '是' : '否'; } else { data.ResponDept = '保密'; } $("#visit_isquality").text(data.ResponDept); //是否过质保 data.AuditUserNameRel = data.AuditUserNameRel === "" ? '——' : data.AuditUserNameRel; $("#visit_responseUser").text(data.AuditUserNameRel); //接收人 } $("#visit_code").text(data.CreateUserNameRel); //创建人 $("#visit_detail").html(decodeURIComponent(data.Detail)); //反馈内容 $("#visit_clcontent").html(decodeURIComponent(data.clcontent)); //处理内容 if(data.IsEffective === 0) { $('.visit_notes').hide(); } else { $('.visit_notes').show(); $("#visit_note").text(data.Province); //无效原因 } } } }); } //获取呼叫结果 function GetHJJG() { $.ajax({ type: "get", url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag", dataType: 'json', data: { flag: 'HJJG', token: $.cookie("token") }, async: true, success: function(data) { var Count = data.data; for(var i = 0; i < Count.length; i++) { var listItem = '
  • ' + '' + '' + '
  • '; $(listItem).appendTo($("#Tgetruset")); } } }); } //格式化 工单状态 function formatterState(val) { var stateStr = '-'; var stateClass = ''; switch(val) { //工单状态0待指派,1待处理,2已处理 case 0: stateStr = '待指派'; stateClass = 'audit_wait'; break; case 1: stateStr = '待处理'; stateClass = 'audit_revoke'; break; case 2: stateStr = '已处理'; stateClass = 'audit_done'; break; default: break; } return '' + stateStr + ''; } //格式化 工单有效性 function formatterIsEffective(val) { var stateStr = '-'; var stateClass = ''; switch(val) { //是否有效工单项(0有效,1无效) case 0: stateStr = '有效'; stateClass = 'audit_done'; break; case 1: stateStr = '无效'; stateClass = 'audit_revoke'; break; default: break; } return '' + stateStr + ''; }