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- /**
- * 工单管理
- * */
- var detailOrderNum = ''; //获取工单详情的工单ID
- $(document).ready(function() {
- //初始化时间
- laydate.render({
- elem: '#sc_time',
- range: '~',
- theme: '#1ab394',
- calendar: true
- });
- //获取工单来源
- // helper.getDropList.getlistDropByDic($('#sc_source'), 'GDLY');
- //获取工单类型
- // helper.getDropList.getlistDropByDic($('#sc_type'), 'GDLX');
- //获取业务办理
- // helper.getDropList.getlistDropByDic($('#sc_handle'), 'YWLX');
- initTable();
- $("#sc_btns").click(function() {
- initTable();
- $(".Closed").trigger('click');
- });
- });
- //工单管理内的列表
- function initTable() {
- var orderMenu = top.$("iframe:visible")[0].src.split('/WorkOrder/')[1];
- // console.log(orderMenu);
- //工单状态(0待指派 1待接单的 2待完成的(待处理) 3已完成的 4我参与的 5超期工单)
- var state = ''; //否 string 工单状态
- switch(orderMenu) {
- case "WorkOrderAppoint.html": //待指派
- state='16';
- break;
- case "WorkOrderReceive.html": //待接单
- state=1;
- break;
-
-
- case "WorkOrderTobeass.html": //待指派
- state='0';
- break;
- case "WorkOrderPostpone.html": //延期
- state='11';
- break;
- case "WorkOrderApproved.html": //待审批
- state="15";
- break;
- case "WorkOrderWXapprove.html": //微信未审批
- state='12';
- break;
-
-
- case "WorkOrderParty.html": //已处理
- state='10';
- break;
- case "WorkOrderDispose.html": //待处理
- state = '2';
- break;
- case "WorkOrderPartake.html": //已参与
- state = '3';
- break;
- case "WorkOrderOverdue.html": //超期
- init();
- state = '5';
- return;
- break;
- case "approval_list.html": //高层待审批
- state = '8';
- break;
- case "WorkOrderPending.html": //高层已审批
- state = '13';
- break;
- case "WorkOrderEmployees.html": //员工工单
- state = '14';
- break;
- case "WorkOrderClient.html": //客户反馈
- state = '9';
- break;
- case "WorkOrderExpedite.html": //工单催办
- initTableExpedite();
- return;
- break;
- case "WorkOrderSearch.html": //综合查询
- getcomprehensive();
- return;
- break;
- default:
- break;
- }
- //先销毁表格
- $('#workorderlist').bootstrapTable('destroy');
- //初始化表格,动态从服务器加载数据
- $("#workorderlist").bootstrapTable({
- method: "get", //使用get请求到服务器获取数据
- url: huayi.config.callcenter_url + "WorkOrderNew/GetList", //获取数据的Servlet地址
- contentType: 'application/x-www-form-urlencoded',
- striped: true, //表格显示条纹
- pagination: true, //启动分页
- pageSize: 5, //每页显示的记录数
- pageNumber: 1, //当前第几页
- pageindex: [5, 20, 50, 100], //记录数可选列表
- search: false, //是否启用查询
- showColumns: false, //显示下拉框勾选要显示的列
- showRefresh: false, //显示刷新按钮
- sidePagination: "server", //表示服务端请求
- //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
- //设置为limit可以获取limit, offset, search, sort, order
- queryParamsType: "undefined",
- queryParams: function queryParams(params) { //设置查询参数
- var param = {
- pageindex: params.pageNumber,
- pagesize: params.pageSize,
- pagination:params.pagination,
- keywords: $('#sc_key').val(), //string 关键字:可输入客户姓名,电话,工单号,反馈内容 keyword keywords
- state: state ,//string 状态列表:"0"://待指派的、"1"://待接单的、"2"://待完成的(待处理)、"3"://已完成的、"4"://我参与的、"5"://超期工单
- // isaudit: isaudit,//int 微信列表(0未审核微信列表,1已审核微信列表)
- // state: $('#sc_state').val(),//int
- code:$('#sc_ke').val(),
- source: $('#sc_source').val(),//int 工单来源
- type: $('#sc_type').val(),//int 工单类型
-
-
- // typeclass: $('#sc_handle').val(),// int 业务类型
- starttime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[0],//string 工单开始时间
- endtime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[1],//string 工单结束时间
- token: $.cookie("token")
- };
- return param;
- },
- onLoadSuccess: function() { //加载成功时执行
- //layer.msg("加载成功");
- authorizeOperateButton(); //获取 userRoleCode 判断按钮权限
- },
- onLoadError: function() { //加载失败时执行
- //layer.msg("加载数据失败", { time: 1500, icon: 2 });
- }
- });
- }
- //超期工单
- function init() {
- //先销毁表格
- $('#workorderlist').bootstrapTable('destroy');
- //初始化表格,动态从服务器加载数据
- $("#workorderlist").bootstrapTable({
- method: "get", //使用get请求到服务器获取数据
- url: huayi.config.callcenter_url + "WorkOrderNew/GetOvertime", //获取数据的Servlet地址
- contentType: 'application/x-www-form-urlencoded',
- striped: true, //表格显示条纹
- pagination: true, //启动分页
- pagesize: 5, //每页显示的记录数
- pageNumber: 1, //当前第几页
- pageindex: [5, 20, 50, 100], //记录数可选列表
- search: false, //是否启用查询
- showColumns: false, //显示下拉框勾选要显示的列
- showRefresh: false, //显示刷新按钮
- sidePagination: "server", //表示服务端请求
- //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
- //设置为limit可以获取limit, offset, search, sort, order
- queryParamsType: "undefined",
- queryParams: function queryParams(params) { //设置查询参数
- var param = {
- pageindex: params.pageNumber,
- pagesize: params.pageSize,
- keywords: $('#sc_key').val(), //否 string 模糊搜索(客户姓名,电话,房间号,工单号)keyword
- code:$('#sc_ke').val(),//工单单号查询
- source: $('#sc_source').val(), //否 string 工单来源
- type: $('#sc_type').val(), //否 string 工单类型
- starttime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[0], //否 string 工单起止时间
- endtime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[1], //否 string 工单起止时间
- areaid: $('#sc_rengin').val(), //否 string 区域id
- regionid: $('#sc_pro').val(), //否 string 项目id
- buldingid: $('#sc_floor').val(), //否 string 期号id
- isaudit: '1', //微信列表(0未审核微信列表,1已审核微信列表,-1所有)
- token: $.cookie("token"),
- };
- return param;
- },
- onLoadSuccess: function() { //加载成功时执行
- //layer.msg("加载成功");
- authorizeOperateButton(); //获取 userRoleCode 判断按钮权限
- },
- onLoadError: function() { //加载失败时执行
- //layer.msg("加载数据失败", { time: 1500, icon: 2 });
- }
- });
- }
- //综合查询
- function getcomprehensive() {
- //先销毁表格
- $('#workorderlist').bootstrapTable('destroy');
- //初始化表格,动态从服务器加载数据
- $("#workorderlist").bootstrapTable({
- method: "get", //使用get请求到服务器获取数据
- url: huayi.config.callcenter_url + "WorkOrderNew/GetComprehensive", //获取数据的Servlet地址
- contentType: 'application/x-www-form-urlencoded',
- striped: true, //表格显示条纹
- pagination: true, //启动分页
- pagesize: 5, //每页显示的记录数
- pageNumber: 1, //当前第几页
- pageindex: [5, 20, 50, 100], //记录数可选列表
- search: false, //是否启用查询
- showColumns: false, //显示下拉框勾选要显示的列
- showRefresh: false, //显示刷新按钮
- sidePagination: "server", //表示服务端请求
- //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
- //设置为limit可以获取limit, offset, search, sort, order
- queryParamsType: "undefined",
- queryParams: function queryParams(params) { //设置查询参数
- var param = {
- pageindex: params.pageNumber,
- pagesize: params.pageSize,
- state: $('#sc_state').val(),//int
- keywords: $('#sc_key').val(), //否 string 模糊搜索(客户姓名,电话,房间号,工单号)keyword
- code: $('#sc_ke').val(),
- source: $('#sc_source').val(), //否 string 工单来源
- type: $('#sc_type').val(), //否 string 工单类型
- starttime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[0], //否 string 工单起止时间
- endtime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[1], //否 string 工单起止时间
-
-
- token: $.cookie("token"),
- };
- return param;
- },
- onLoadSuccess: function() { //加载成功时执行
- //layer.msg("加载成功");
- authorizeOperateButton(); //获取 userRoleCode 判断按钮权限
- },
- onLoadError: function() { //加载失败时执行
- //layer.msg("加载数据失败", { time: 1500, icon: 2 });
- }
- });
- }
- //工单催办
- function initTableExpedite() {
- //先销毁表格
- $('#workorderlist').bootstrapTable('destroy');
- //初始化表格,动态从服务器加载数据
- $("#workorderlist").bootstrapTable({
- method: "get", //使用get请求到服务器获取数据
- url: huayi.config.callcenter_url + "WorkOrderNew/GetUrgeList", //获取数据的Servlet地址
- contentType: 'application/x-www-form-urlencoded',
- striped: true, //表格显示条纹
- pagination: true, //启动分页
- pagesize: 5, //每页显示的记录数
- pageNumber: 1, //当前第几页
- pageindex: [5, 20, 50, 100], //记录数可选列表
- search: false, //是否启用查询
- showColumns: false, //显示下拉框勾选要显示的列
- showRefresh: false, //显示刷新按钮
- sidePagination: "server", //表示服务端请求
- //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
- //设置为limit可以获取limit, offset, search, sort, order
- queryParamsType: "undefined",
- queryParams: function queryParams(params) { //设置查询参数
- var param = {
- pageindex: params.pageNumber,
- pagesize: params.pageSize,
- keywords: $('#sc_key').val(), //否 string 模糊搜索(客户姓名,电话,工单号)keyword
- source: $('#sc_source').val(), //否 string 工单来源
- type: $('#sc_type').val(), //否 string 工单类型
- starttime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[0], //否 string 工单起止时间
- endtime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[1], //否 string 工单起止时间
- areaid: $('#sc_rengin').val(), //否 string 区域id
- regionid: $('#sc_pro').val(), //否 string 项目id
- buldingid: $('#sc_floor').val(), //否 string 期号id
- isaudit: '1', //微信列表(0未审核微信列表,1已审核微信列表,-1所有)
- token: $.cookie("token"),
- };
- return param;
- },
- onLoadSuccess: function() { //加载成功时执行
- //layer.msg("加载成功");
- authorizeOperateButton(); //获取 userRoleCode 判断按钮权限
- },
- onLoadError: function() { //加载失败时执行
- //layer.msg("加载数据失败", { time: 1500, icon: 2 });
- }
- });
- }
- //获取 userRoleCode 判断按钮权限
- function authorizeOperateButton() {
- var userRoleCode = $.cookie("userRoleCode");
- // userRoleCode = "";//测试数据
- //所有人均有创建和查询的功能,XTGLY-系统维护、CJGLY-超级管理员拥有所有权限
- $('.tool_downs').find('[authorize=yes]').show();
- $('#workorderlist').find('.workOprate').hide();
- switch(userRoleCode) {
- case "XTGLY": // 系统维护
- case "CJGLY": // 超级管理员
- $('.tool_downs').find('[authorize=yes]').show();
- $('#workorderlist').find('.workOprate').show();
- break;
- case "JDYPTZX": // 普通坐席 派单(分配)、处理、接单、删除、[催办]
- case "JDYBZZX": // 坐席班长 派单(分配)、处理、接单、删除、[催办]
- $('.tool_downs').find('[id*="HY_transfer"]').show();
- $('.tool_downs').find('[id*="HY_end"]').show();
- $('.tool_downs').find('[id*="HY_delete"]').show();
- // $('.tool_downs').find('[id*="HY_remind"]').show();
- $('.tool_downs').find('[id*="HY_receive"]').show();
- $('#workorderlist').find('.workOprate1').show(); //待指派
- $('#workorderlist').find('.workOprate2').show(); //待处理
- // $('#workorderlist').find('.workOprate3').show(); //工单催办
- $('#workorderlist').find('.workOprate6').show(); //待接单
- break;
- case "JG": // JG-监管 退回/接单、分配、处理、催办
- $('.tool_downs').find('[id*="HY_back"]').show();
- $('.tool_downs').find('[id*="HY_receive"]').show();
- $('.tool_downs').find('[id*="HY_transfer"]').show();
- $('.tool_downs').find('[id*="HY_end"]').show();
- $('.tool_downs').find('[id*="HY_remind"]').show();
- $('#workorderlist').find('.workOprate6').show(); //待接单
- // $('#workorderlist').find('.workOprate1').show(); //待指派
- $('#workorderlist').find('.workOprate2').show(); //待处理
- $('#workorderlist').find('.workOprate3').show(); //工单催办
- $('#workorderlist').find('.workOprate4').show(); //超期工单
- break;
- case "BLRY": //BLRY-办理人员 退回/接单、处理 异常退回
- $('.tool_downs').find('[id*="HY_back"]').show();
- $('.tool_downs').find('[id*="HY_receive"]').show();
- $('.tool_downs').find('[id*="HY_end"]').show();
- $('.tool_downs').find('[id*="HY_abnormal_back"]').show();
- $('#workorderlist').find('.workOprate6').show(); //待接单
- $('#workorderlist').find('.workOprate2').show(); //待处理
- break;
- // case "1": //接待部(400接待员) (创建、分配、处理、修改、催办 、评论、审核微信工单 ,删除)
- //
- // $('.tool_downs').find('[id*="HY_edit"]').show();
- // $('.tool_downs').find('[id*="HY_remind"]').show();
- // $('.tool_downs').find('[id*="HY_comment"]').show();
- // $('.tool_downs').find('[id*="HY_auditor"]').show();
- //
- // $('#workorderlist').find('.workOprate5').show(); //已处理
- // $('#workorderlist').find('.workOprate7').show(); //综合查询
- // $('#workorderlist').find('.workOprate8').show(); //微信工单
- // break;
- default:
- break;
- }
- }
- //格式化操作(综合查询)
- function formatterOprate(val, row) {
- //工单状态0待指派,1待处理,2已处理
- // 0新工单待指派,1已指派待接单,2已接单待处理,3已退回待处理,4处理中,5已完结
- if(row.State === 2) {
- return '<ul class="tool_downs">' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_delete_' + row.ID + '" onclick="btn_delete(' + val + ')" title="删除">删除</a></li>' +
- '</ul>';
- } else {
- return '<ul class="tool_downs">' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_edit_' + row.ID + '" onclick="btn_edit(\'' + row.ID + '\')" title="修改">修改</a></li>' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_delete_' + row.ID + '" onclick="btn_delete(' + val + ')" title="删除">删除</a></li>' +
- '</ul>';
- }
- }
- function formatter(val) {
- // return '<div>官网</div>'
- var state = '';
- var stateClass = '';
- switch(val) { //是否有效工单项(0有效,1无效)
- case 1:
- state = '电话';
- stateClass = 'audit_done';
- break;
- case 2:
- state = '微信业务员';
- stateClass = 'audit_revoke';
- break;
- case 3:
- state = '微信客户';
- stateClass = 'audit_revoke';
- break;
- case 4:
- state = '官网';
- stateClass = 'audit_revoke';
- break;
- default:
- break;
- }
- return '<div class="' + stateClass + '">' + state + '</div>';
- }
- function order(val){
- var stateStr = '-';
- var stateClass = '';
- switch(val) { //是否有效工单项(0有效,1无效)
- case 1:
- stateStr = '咨询';
- stateClass = 'audit_done';
- break;
- case 2:
- stateStr = '投诉';
- stateClass = 'audit_revoke';
- break;
- case 3:
- stateStr = '抽检';
- stateClass = 'audit_revoke';
- break;
- case 4:
- stateStr = '建议及其他';
- stateClass = 'audit_revoke';
- break;
- default:
- break;
- }
- return '<div class="' + stateClass + '">' + stateStr + '</div>';
- }
- //格式化操作 (待指派)
- function formatterOprateDeal(val, row) {
- return '<ul class="tool_downs">' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_edit_' + row.ID + '" onclick="btn_edit(\'' + row.F_ID + '\')" title="修改">修改</a></li>' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_delete_' + row.ID + '" onclick="btn_delete(\'' + row.F_ID + '\')" title="删除">删除</a></li>' +
- '</ul>';
- }
- //格式化操作 (待指派)
- function formatterDesig(val, row) {
- return '<ul class="tool_downs">' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_transfer_' + row.ID + '" onclick="btn_transfer(\'' + row.F_ID + '\', false, \''+ row.IsAdminSend +'\')" title="指派">指派</a></li>' +
- '</ul>';
- }
- //格式化操作 (待接单)
- function formatterOprateReceive(val, row) {
- return '<ul class="tool_downs">' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_receive_' + row.ID + '" onclick="btn_receive(\'' + row.F_ID + '\')" title="接单">接单</a></li>' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_back_' + row.ID + '" onclick="btn_back(\'' + row.F_ID + '\')" title="退回">退回</a></li>' +
- '</ul>';
- }
- //格式化操作 (微信工单 审核)
- function formatterOprateWchart(val, row) {
- return '<ul class="tool_downs">' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_auditor_' + row.ID + '" onclick="btn_auditor(\'' + row.F_ID + '\')" title="审核">审核</a></li>' +
- // '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_delete_' + row.ID + '" onclick="btn_delete(\'' + row.F_ID + '\')" title="删除">删除</a></li>' +
- '</ul>';
- }
- //格式化操作 (待处理)
- function formatterOprateDispose(val, row) {
- return '<ul class="tool_downs">' +
- // '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_delete_' + row.ID + '" onclick="btn_delete(\'' + row.ID + '\')" title="删除">删除</a></li>' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_transfer_' + row.ID + '" onclick="btn_transfer(\'' + row.F_ID + '\', false, \''+ row.IsAdminSend +'\')" title="分配">分配</a></li>' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_end_' + row.ID + '" onclick="btn_end(\'' + row.F_ID + '\', false)" title="申请结单">申请结单</a></li>' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_abnormal_back_' + row.ID + '" onclick="btn_abnormal_back(\'' + row.F_ID + '\')" title="异常退回">异常退回</a></li>' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_abnorm' + row.ID + '" onclick="btn_bacd(\'' + row.F_ID + '\')" title="申请延期">申请延期</a></li>' +
- '</ul>';
- }
- //格式化操作 (待审批)
- function formatterExamine(val, row) {
- return '<ul class="tool_downs">' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_abnorm' + row.ID + '" onclick="btn_examine(\'' + row.F_ID + '\')" title="待审批">待审批</a></li>' +
- '</ul>';
- }
- //格式化操作 (延时审批)
- function formatterPostpone(val, row) {
- return '<ul class="tool_downs">' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_abnorm' + row.ID + '" onclick="delay_app(\'' + row.F_ID + '\')" title="延时审批">延时审批</a></li>' +
- '</ul>';
- }
- //格式化操作 (已处理)
- function formatterOprateParty(val, row) {
- return '<ul class="tool_downs">' +
- // '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_delete_' + row.ID + '" onclick="btn_delete(\'' + row.ID + '\')" title="删除">删除</a></li>' +
- // '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_comment_' + row.ID + '" onclick="btn_comment(\'' + val + '\')" title="评论">评论</a></li>' +
- '</ul>';
- }
- //格式化操作 (工单催办 超期工单)
- function formatterOprateExpedite(val, row) {
- return '<ul class="tool_downs">' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_remind_' + row.ID + '" onclick="btn_remind(\'' + row.F_ID + '\')" title="催办">催办</a></li>' +
- '</ul>';
- }
- //格式化操作 (修改记录)
- function formatterOprateLogs(val, row) {
- return '<ul class="tool_downs">' +
- '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_deleteLogs_' + row.Id + '" onclick="btn_deleteLogs(' + row.Id + ')" title="删除">删除</a></li>' +
- '</ul>';
- }
- //格式化工单编号
- function formatterOrderId(val, row) {
- return '<div class="imgs" ><a class="xg" onclick=btn_detail("' + row.F_ID + '") >' + val + '</a></div>'
- }
- //格式化 工单状态
- function formatterState(val) {
- //工单状态0待指派,1待处理,2已处理 原来的状态 不用!!!!
- // 0新工单待指派,1已指派待接单,2已接单待处理,3已退回待处理,4异常退回待处理,5处理中,10已完结
- var state = '-';
- var stateClass = '';
- switch(val) {
- case 0:
- state = '待指派';
- break;
- case 1:
- state = '待接单';
- break;
- case 2:
- state = '待处理';
- break;
- case 3:
- state = '已退回';
- break;
- case 4:
- state = '异常退回';
- break;
- case 5:
- state = '处理中';
- break;
- case 4:
- state = '异常退回';
- break;
- case 5:
- state = '处理中';
- break;
- case 6:
- state = '待回访';
- break;
- case 7:
- state = '待完结';
- //stateClass = 'audit_termination';
- break;
- case 10:
- state = '已处理';
- break;
- case 11:
- state = '已回访';
- break;
- case 12:
- state = '已退回';
- break;
- case 13:
- state = '导入工单';
- //stateClass = 'audit_termination';
- break;
- case 14:
- state = '待审批';
- break;
- case 15:
- state = '微信未通过';
- //stateClass = 'audit_termination';
- break;
- case 16:
- state = '待审批';
- break;
- default:
- break;
- }
- return '<div class="' + stateClass + '">' + state + '</div>';
- }
- //格式化 工单有效性
- function formatterIsEffective(val) {
- var state = '-';
- var stateClass = '';
- switch(val) { //是否有效工单项(0有效,1无效)
- case 0:
- state = '有效';
- stateClass = 'audit_done';
- break;
- case 1:
- state = '无效';
- stateClass = 'audit_revoke';
- break;
- default:
- break;
- }
- return '<div class="' + stateClass + '">' + state + '</div>';
- }
- //格式化 反馈内容
- function formatterDetail(val) {
- if(val) {
- var strD = decodeURIComponent(val);
- strD = helper.filter.filterHTMLTag(strD);
- if(strD.length > 10) {
- strD = strD.substring(0, 10) + '...';
- }
- return strD;
- }
- }
- //格式化接收人
- function formatterAuditUser(val) {
- if(val === "0") {
- return '-';
- } else {
- return val;
- }
- }
- /**
- * 修改
- * oid工单id
- * isDetail 是否是详情页面的处理
- * */
- function btn_edit(oid, isDetail) {
- layer.open({
- type: 2,
- title: '修改工单',
- maxmin: true, //开启最大化最小化按钮
- area: ['80%', '90%'],
- content: '../commonTpl/addOrEditWorkOrder.html?oid=' + oid + '&isDetail=' + isDetail
- });
- }
- /**
- * 这个是原来的处理 包含转派和处理;已经不用
- * 处理
- * oid 工单ID
- * idDeal 是否待处理的标志
- * isDetail 是否是详情页面的处理
- * proid 项目id
- * */
- function btn_deal(oid, isDeal, isDetail, proid) {
- layer.open({
- type: 2,
- title: '处理工单',
- maxmin: true, //开启最大化最小化按钮
- area: ['80%', '90%'],
- content: "../commonTpl/WorkOrderDeal.html?oid=" + oid + "&isDeal=" + isDeal + "&isDetail=" + isDetail + "&proid=" + proid
- });
- }
- /**
- * 处理(结束)
- * oid 工单ID
- * isDetail 是否是详情页面的处理
- * */
- function btn_end(oid, isDetail) {
- layer.open({
- type: 2,
- title: '工单结单',
- maxmin: true, //开启最大化最小化按钮
- area: ['80%', '90%'],
- content: "../commonTpl/WorkOrderEnd.html?oid=" + oid + "&isDetail=" + isDetail,
- });
- }
- /**
- * 分配
- * oid 工单ID
- * isDetail 是否是详情页面的处理
- * proid 项目id
- * */
- function btn_transfer(oid, isDetail, proid) {
- layer.open({
- type: 2,
- title: '分配工单',
- maxmin: true, //开启最大化最小化按钮
- area: ['80%', '90%'],
- content: "../commonTpl/WorkOrderTransfer.html?oid=" + oid + "&isDetail=" + isDetail + "&proid=" + proid,
- });
- }
- //申请延期
- function btn_bacd(oid) {
- layer.open({
- type: 2,
- title: '申请延期',
- maxmin: true, //开启最大化最小化按钮
- area: ['50%', '60%'],
- content: "../commonTpl/AppExtension.html?oid=" + oid,
- });
- }
- //申请延期
- function delay_app(oid,delay_time) {
- layer.open({
- type: 2,
- title: '延时审批',
- maxmin: true, //开启最大化最小化按钮
- area: ['50%', '60%'],
- content: "../commonTpl/delayApproval.html?oid=" + oid + "&delay_time=" + delay_time,
- });
- }
- //申请延期
- function btn_examine(oid) {
- layer.open({
- type: 2,
- title: '待审批',
- maxmin: true, //开启最大化最小化按钮
- area: ['50%', '60%'],
- content: "../commonTpl/sttyExamine.html?oid=" + oid,
- });
- }
- //接单
- function btn_receive(oid) {
- layer.confirm('您确认要接单吗?', {
- icon: 7,
- btn: ['接单', '取消'] //按钮
- }, function() {
- $.post(huayi.config.callcenter_url + 'WorkOrderNew/SureWorkOrder', {
- orderid: oid,
- token: $.cookie("token")
- }, function(result) {
- result = $.parseJSON(result);
- if(result.state.toLowerCase() == "success") {
- //debugger
- layer.msg("接单成功");
- // $('#workorderlist').bootstrapTable('refresh');
- // $('.Closed').trigger('click');
- setTimeout(function () {
- window.location.reload()
- }, 500);
- }
- })
- });
- }
- //退回
- function btn_back(oid) {
- layer.prompt({
- formType: 2,
- value: '',
- title: '请输入退回原因',
- area: ['800px', '240px'] //自定义文本域宽高
- }, function(value, index, elem) {
- $.post(huayi.config.callcenter_url + 'WorkOrderNew/BackWorkOrder', {
- orderid: oid,// 工单ID
- cont: value, // 退回原因
- type: 0, // 0退回,1异常退回
- token: $.cookie("token")
- }, function(result) {
- result = $.parseJSON(result);
- if(result.state.toLowerCase() == "success") {
- $('#workorderlist').bootstrapTable('refresh');
- // top.workcount();
- $('.Closed').trigger('click');
- layer.close(index);
- layer.msg("退回成功!");
- }
- })
- });
- }
- //异常退回
- function btn_abnormal_back(oid) {
- layer.prompt({
- formType: 2,
- value: '',
- title: '请输入异常退回原因',
- area: ['800px', '240px'] //自定义文本域宽高
- }, function(value, index, elem) {
- $.post(huayi.config.callcenter_url + 'WorkOrderNew/BackWorkOrder', {
- orderid: oid,// 工单ID
- cont: value, // 退回原因
- type: 1, // 0退回,1异常退回
- token: $.cookie("token")
- }, function(result) {
- result = $.parseJSON(result);
- if(result.state.toLowerCase() == "success") {
- $('#workorderlist').bootstrapTable('refresh');
- // top.workcount();
- $('.Closed').trigger('click');
- layer.close(index);
- layer.msg("异常退回成功!");
- }
- })
- });
- }
- //审核
- function btn_auditor(oid) {
- layer.open({
- type:2,
- title: '审核工单',
- maxmin: true, //开启最大化最小化按钮
- area: ['40%', '30%'],
- content: "../commonTpl/examine.html?oid=" + oid,
- });
- }
- /**
- * 审核
- * oid 工单id
- * isvalid 0有效,1无效
- * oval 不通过原因
- * */
- function auditWorkOrder(oid, isvalid, oval) {
- $.post(huayi.config.callcenter_url + 'WorkOrder/AuditWorkOrder', {
- orderid: oid,
- iseffective: isvalid, //否 int 工单有效性 默认0 是否有效工单项(0有效,1无效)
- note: oval, // 否 string 无效原因
- token: $.cookie("token")
- }, function(result) {
- result = $.parseJSON(result);
- if(result.state.toLowerCase() == "success") {
- $('#workorderlist').bootstrapTable('refresh');
- // top.workcount();
- $('.Closed').trigger('click');
- layer.msg("审核成功!");
- }
- });
- }
- //评论
- function btn_comment(oid) {
- layer.prompt({
- formType: 2,
- value: '',
- title: '请输入评论内容',
- area: ['800px', '240px'] //自定义文本域宽高
- }, function(value, index, elem) {
- $.post(huayi.config.callcenter_url + 'WorkOrder/AddWorkOrderComment', {
- orderid: oid,
- cont: value,
- token: $.cookie("token")
- }, function(result) {
- result = $.parseJSON(result);
- if(result.state.toLowerCase() == "success") {
- layer.msg("评论工单成功!");
- $('#workorderlist').bootstrapTable('refresh');
- top.workcount();
- $('.Closed').trigger('click');
- layer.close(index);
- }
- })
- });
- }
- //催办
- function btn_remind(oid) {
- layer.prompt({
- formType: 2,
- value: '',
- title: '请输入催办内容',
- area: ['800px', '240px'] //自定义文本域宽高
- }, function(value, index, elem) {
- $.post(huayi.config.callcenter_url + 'WorkOrderNew/AddWorkOrderRemind', {
- orderid: oid,
- cont: value,
- token: $.cookie("token")
- }, function(result) {
- result = $.parseJSON(result);
- if(result.state.toLowerCase() == "success") {
- layer.msg("催办工单成功!");
- $('#workorderlist').bootstrapTable('refresh');
- // top.workcount();
- $('.Closed').trigger('click');
- layer.close(index);
- }
- })
- });
- }
- //删除
- function btn_delete(id) {
- layer.confirm('确定删除当前记录?', {
- icon: 7,
- btn: ['是', '否'] //按钮
- }, function(index) {
- /*执行删除*/
- $.ajax({
- type: "post",
- url: huayi.config.callcenter_url + "WorkOrderNew/DelWorkOrder",
- dataType: 'json',
- async: true,
- data: {
- ids:id,
- token: $.cookie("token")
- },
- success: function(data) {
- layer.msg("删除成功!");
- $('#workorderlist').bootstrapTable('refresh');
- // top.workcount();
- $('.Closed').trigger('click');
- layer.close(index);
- }
- });
- });
- }
- //修改记录删除
- function btn_deleteLogs(oid) {
- layer.confirm('确定删除当前记录?', {
- icon: 7,
- btn: ['是', '否'] //按钮
- }, function(index) {
- /*执行删除*/
- $.ajax({
- type: "post",
- url: huayi.config.callcenter_url + "WorkOrderLogs/Delete",
- dataType: 'json',
- async: true,
- data: {
- ids: oid,
- token: $.cookie("token")
- },
- success: function(data) {
- layer.msg("删除成功!");
- $('#itemTableList4').bootstrapTable('refresh');
- layer.close(index);
- }
- });
- });
- }
- /**
- * 查看详情
- * oid 工单id
- * isCallScreen 是否是来单弹屏中的工单详情
- * */
- function btn_detail(oid, isCallScreen) {
- if(!isCallScreen){
- $('#order_details').load('./template/orderDetails.html');
- }else{
- $('#order_details').load('../WorkOrder/template/orderDetails.html');
- }
- $("#order_details").removeClass("Hidens");
- detailOrderNum = oid;
- }
- //获取工单详情
- function getWorkOrderDetails() {
- $.getJSON(huayi.config.callcenter_url + 'WorkOrderNew/GetDetails', {
- id: detailOrderNum,
- "token": $.cookie("token")
- }, function(result) {
- if(result.state.toLowerCase() == "success") {
- if(result.rows && result.rows.length > 0) {
- var data = result.rows[0];
- $("#xq_gdbh").text(data.F_WorkOrderCode);//工单编号
- $("#xq_gdlx").text(data.F_StateName); //工单状态
- $("#xq_cjsj").text(data.F_SourceName); //工单来源
- $("#xq_gdzt").text(data.F_TypeName); //工单类型
-
- $("#xq_chuangj").text(data.F_CreateBy); //创建人账号
- $("#xq_chiangjia").text(data.F_CreateName); //创建人
- $("#xq_khxm").text(data.F_CusName); //客户姓名
- $("#xq_khdh").text(data.F_CusPhone); //客户电话
- $("#xq_company").text(data.F_CompanyName); //公司名称
- $("#xq_iseffective").text(data.F_CallID); //通话记录ID
- $("#xq_source").text(data.F_IncidentProvince); //事发地省
- $('#xq_dieuig').text(data.F_IncidentCity); //事发地市
- $('#xq_handle').text(data.F_IncidentCountry); //事发地县
- $("#xq_fkdep").text(data.F_IncidentTownship); //事发地乡
- $("#xq_responseUser").text(data.F_IncidentDetailed); //事发地详细地址
- $("#xq_han").text(data.F_SalesBase); //销售基地
- $("#xq_fkde").text(data.F_Description); //问题描述
- $("#xq_reUser").text(data.F_DealType); //处理方式
- $("#xq_ha").text(data.F_AreaName); //大区名称
- $("#xq_fkd").text(data.F_BranchName); //分公司名称
- $("#xq_response").text(data.F_Salesman); //业务员
- $("#xq_dle").text(data.F_SalesPhone); //业务员电话
- $("#xq_dep").text(data.F_Brands); //产品
- $("#xq_User").text(data.F_MaterialID); //物料ID
- $("#xq_andle").text(data.F_MaterialName); //物料名称
- $("#xq_kdep").text(data.F_Model); //型号
- $("#xq_ponseUser").text(data.F_Specs); //规格
- $("#xq_and").text(data.F_Level1); //一级分类
- $("#xq_kp").text(data.F_Level2); //二级分类
- $("#xq_seUser").text(data.F_Level3); //三级分类
- $("#xq_hyket").text(data.F_Brand); //品牌
-
- $("#xq_kusio").text(data.F_MaterialEffect); //复合肥肥效
- $("#xq_dfafe").text(data.F_Pipeline); //产品线
- $("#xq_hy").text(data.F_Craft); //工艺
- $("#v").text(data.F_QuestionType); //问题列别
- $("#xq_dfa").text(data.F_BatchNumber); //生产批号
- $("#xq_problem").text(data.F_TS_Formula); //投诉配方
- $("#xq_Consultation").text(data.F_TS_Category); //投诉产品种类
- $("#xq_quantity").text(data.F_TS_Quantity); //投诉问题数量(吨)
- $("#xq_prob").text(data.F_TS_Level); //投诉重要级别
- $("#xq_Consul").text(data.F_TS_Category); //咨询产品名称 //F_ZX_ProName
-
- $("#xq_com").text(data.F_ZX_Quantity); //咨询问题数量
- $("#xq_blem").text(data.F_ZX_Area); //咨询大区
- $("#xq_tation").text(data.F_ZX_Branch); //咨询分公司
- $("#xq_pany").text(data.F_CJ_Time); //抽检时间
- $("#xq_aaaa").text(data.F_CJ_Level); //抽检级别
- $("#xq_bbbb").text(data.F_CJ_Unit); //抽检单位
- $("#xq_cccc").text(data.F_CJ_TestUnit); //化验单位
- $("#xq_xxxx").text(data.F_CJ_Tonnage); //抽检吨数
- $("#xq_ssss").text(data.F_CJ_BagNo); //抽检袋数
- $("#xq_qqqq").text(data.F_CJ_Outlay); //公关费用金额
- $("#xq_wwww").text(data.F_DealBy); //处理人
- $("#xq_eeee").text(data.F_DealTime); //处理时间
- $("#xq_rrrr").text(data.F_DealContent); //处理内容
- $("#xq_tttt").text(data.F_DealResult); //处理结果
- $("#xq_yyyy").text(data.F_DealReasons); //未处理原因
- $("#xq_uuuu").text(data.F_CreateBy); //添加人工号
-
- $("#xq_legal").text(data.F_Legal); //法人
- $("#xq_phone").text(data.F_LegalPhone); //法人电话
- $("#xq_province").text(data.F_AddressProvince); //省
- $("#xq_city").text(data.F_AddressCity); //市
- $("#xq_county").text(data.F_AddressCountry); //县
- $("#xq_village").text(data.F_AddressTownship); //乡
- $("#xq_site").text(data.F_AddressFull); //详细地址
- $("#xq_type").text(data.F_Channel); //渠道类型
- $("#xq_whether").text(data.F_IsRunXLX); //是否经营心连心
- $("#xq_sales").text(data.F_AnnualSales); //年销量
- $("#xq_recipe").text(data.F_Formula); //配方
- $("#xq_crop").text(data.F_RaiseCrops); //种植作物
- $("#xq_area").text(data.F_PlantingArea); //种植面积
- $("#xq_brand").text(data.F_FertilizerBrand); //用肥品牌
- if(data.IsEffective === 0) {
- $('.xq_notes').hide();
- } else {
- $('.xq_notes').show();
- $("#xq_note").text(data.Province); //无效原因
- }
- }
- }
- });
- }
- //获取修改记录
- function initTableLogs() {
- //先销毁表格
- $('#itemTableList4').bootstrapTable('destroy');
- //初始化表格,动态从服务器加载数据
- $("#itemTableList4").bootstrapTable({
- method: "get", //使用get请求到服务器获取数据
- url: huayi.config.callcenter_url + "WorkOrderLogs/GetList", //获取数据的Servlet地址
- contentType: 'application/x-www-form-urlencoded',
- striped: true, //表格显示条纹
- pagination: true, //启动分页
- pageSize: 10, //每页显示的记录数
- pageNumber: 1, //当前第几页
- pageList: [10, 20, 50, 100], //记录数可选列表
- search: false, //是否启用查询
- showColumns: false, //显示下拉框勾选要显示的列
- showRefresh: false, //显示刷新按钮
- sidePagination: "server", //表示服务端请求
- //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
- //设置为limit可以获取limit, offset, search, sort, order
- queryParamsType: "undefined",
- queryParams: function queryParams(params) { //设置查询参数
- var param = {
- page: params.pageNumber, //否 int 当前页
- pagesize: params.pageSize, //否 int 每页数
- orderid: $("#xq_gdbh").text(), //否 string 工单编号
- //keyword: detailOrderNum, //否 string 模糊搜索(之前反馈内容,修改的反馈内容,工单编号)
- //starttime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[0], //否 string 工单起止时间
- //endtime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[1], //否 string 工单起止时间
- token: $.cookie("token"),
- };
- return param;
- },
- onLoadSuccess: function() { //加载成功时执行
- //layer.msg("加载成功");
- authorizeOperateButton();
- },
- onLoadError: function() { //加载失败时执行
- //layer.msg("加载数据失败", { time: 1500, icon: 2 });
- }
- });
- }
- //获取 处理记录 催办记录 评论记录
- function getItemList(type) {
- //先销毁表格
- var table = $("#itemTableList" + type);
- table.bootstrapTable('destroy');
- //初始化表格,动态从服务器加载数据
- table.bootstrapTable({
- method: "get", //使用get请求到服务器获取数据
- url: huayi.config.callcenter_url + "WorkOrderNew/GetItemList", //获取数据的Servlet地址
- contentType: 'application/x-www-form-urlencoded',
- striped: true, //表格显示条纹
- pagination: true, //启动分页
- pageSize: 10, //每页显示的记录数
- pageNumber: 1, //当前第几页
- pageList: [10, 20, 50, 100], //记录数可选列表
- search: false, //是否启用查询
- showColumns: false, //显示下拉框勾选要显示的列
- showRefresh: false, //显示刷新按钮
- sidePagination: "server", //表示服务端请求
- //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
- //设置为limit可以获取limit, offset, search, sort, order
- queryParamsType: "undefined",
- queryParams: function queryParams(params) { //设置查询参数
- var param = {
- pageindex: params.pageNumber,
- pagesize: params.pageSize,
- type: type,
- // id: $("#xq_gdbh").text(), // 工单编号
- id: detailOrderNum, // 工单ID
- token: $.cookie("token")
- };
- return param;
- },
- onLoadSuccess: function() { //加载成功时执行
- //layer.msg("加载成功");
- },
- onLoadError: function() { //加载失败时执行
- //layer.msg("加载数据失败", { time: 1500, icon: 2 });
- }
- });
- }
- //格式化处理详情
- //0 创建
- //1 指派
- //2 接单
- //3 处理
- //4 退回
- //5 异常退回
- //6 催办
- //7 处理完结
- //8评价
- //9 修改
- //10 删除
- //11 待审核
- //12 已审核
- //13 回访
- //14 延期
- function formatterDealDetail(val, row) {
- var str = '';
- if (row.F_OptType == 0)
- str = str + row.F_CreateUser + " 创建工单" + "<br>"; //formatterUserName(row.F_CreateName, row.F_CreateUser)
- if (row.F_OptType == 1)
- str = str + row.F_CreateUser + " 指派工单";
- if (row.F_OptType == 2)
- str = str + row.F_CreateUser + " 接单" + "<br>";
- if (row.F_OptType == 3)
- str = str + row.F_CreateUser + " 处理工单";
- if (row.F_OptType == 4)
- str = str + row.F_CreateUser + " 退回工单";
- if (row.F_OptType == 5)
- str = str + row.F_CreateUser + " 异常退回";
- if (row.F_OptType == 6)
- str = str + row.F_CreateUser + " 催办工单";
- if (row.F_OptType == 7)
- str = str + row.F_CreateUser + " 完结工单";
- if (row.F_OptType == 8)
- str = str + row.F_CreateUser + " 评价工单";
- if (row.F_OptType == 9)
- str = str + row.F_CreateUser + " 修改工单";
- if (row.F_OptType == 10)
- str = str + row.F_CreateUser + " 删除工单";
- if (row.F_OptType == 11)
- str = str + row.F_CreateUser + " 待审批工单";
- if (row.F_OptType == 12)
- str = str + row.F_CreateUser + " 审批工单";
- if (row.F_OptType == 13)
- str = str + row.F_CreateUser + " 回访工单";
- if (row.F_OptType == 14)
- str = str + row.F_CreateUser + " 延期工单";
-
- //if(!row.IsLast && !row.DealTime && !row.SureUserName && !row.ToDeptName){
- // str = str + formatterUserName(row.F_CreateName, row.F_CreateUser) + " 创建了工单。" + "<br>";
- //}
- //if(row.IsLast) {
- // str = str + formatterUserName(row.F_CreateName, row.F_CreateUser) + " 完结工单。" + "<br>";
- //}
- //if(row.DealTime) {
- // str = str + formatterUserName(row.F_CreateName, row.F_CreateUser) + " 处理工单:" + "<br>";
- // str = str + row.Detail + "<br>";
- //}
- //if(row.SureUserName) {
- // str = str + formatterUserName(row.F_CreateName, row.F_CreateUser) + " 接单。" + "<br>";
- //}
-
- //if(row.ToDeptName) {
- // if(row.State != 6){
- // str = str + formatterUserName(row.CreateUser, row.CreateUserName) + " 指派工单给 " + row.ToDeptName + ":";
- // if(row.ToUserName) {
- // str = str + formatterUserName(row.ToUser, row.ToUserName);
- // }
- // }
- // if(row.State === 6){
- // str = str + row.ToDeptName + ":" + formatterUserName(row.ToUser, row.ToUserName) + " 将工单退回给 " + formatterUserName(row.CreateUser, row.CreateUserName);
- // }
- // str = str + "<br>";
- //}
- //if(row.IsStart) {
- // str = str + formatterUserName(row.CreateUser, row.CreateUserName) + " 重新开启工单。" + "<br>";
- //}
- return str;
- }
- /**
- * 格式化名称 返回(8000)管理员
- * @user_code 工号
- * @user_name 名称
- * */
- function formatterUserName(user_code, user_name){
- var str = '';
- if(user_code){
- str = '(' + user_code + ')' + user_name;
- }else{
- str = user_name;
- }
- return str;
- }
- function dcexcel(obj) {
- var orderMenu = top.$("iframe:visible")[0].src.split('/WorkOrder/')[1];
- //console.log(orderMenu);
- //工单状态(0待指派 1待接单的 2待完成的(待处理) 3已完成的 4我参与的 5超期工单)
- var state = ''; //否 string 工单状态
- switch(orderMenu) {
- case "WorkOrderAppoint.html": //待指派
- state = '0';
- break;
- case "WorkOrderReceive.html": //待接单
- state = '1';
- break;
- case "WorkOrderDispose.html": //待处理
- state = '2';
- break;
- case "WorkOrderParty.html": //已处理
- state = '3';
- break;
- case "WorkOrderPartake.html": //已参与
- state = '10';
- break;
- case "WorkOrderOverdue.html": //超期
- state = '5';
- break;
- case "approval_list.html": //超期
- state = '8';
- break;
- case "WorkOrderEmployees.html": //员工工单
- state = '14';
- break;
- case "WorkOrderClient.html": //客户反馈
- state = '9';
- break;
- default:
- break;
- }
- var url = huayi.config.callcenter_url + "WorkOrderNew/GetOvertime?token=" + $.cookie("token");
- url += "&keyword=" + $("#sc_key").val();
- url += "&state=" + state;
- url += "&states=" + $('#sc_state').val();
- url += "&type=" + $("#sc_source").val();
- url += "&typeclass=" + $("#sc_type").val();
- url += "&starttime=" + ($('#sc_time').val() && $('#sc_time').val().split(' ~ ')[0]);
- url += "&endtime=" + ($('#sc_time').val() && $('#sc_time').val().split(' ~ ')[1]);
- url += "&areaid=" + $("#sc_rengin").val();
- url += "®ionid=" + $("#sc_pro").val();
- url += "&buldingid=" + $("#sc_floor").val();
- obj.href = url;
- }
- //催办的 导出
- function dcexcels(obj) {
- var url = huayi.config.callcenter_url + "WorkOrderNew/GetOvertime?token=" + $.cookie("token");
- url += "&keyword=" + $("#sc_key").val();
- url += "&type=" + $("#sc_source").val();
- url += "&typeclass=" + $("#sc_type").val();
- url += "&starttime=" + ($('#sc_time').val() && $('#sc_time').val().split(' ~ ')[0]);
- url += "&endtime=" + ($('#sc_time').val() && $('#sc_time').val().split(' ~ ')[1]);
- url += "&areaid=" + $("#sc_rengin").val();
- url += "®ionid=" + $("#sc_pro").val();
- url += "&buldingid=" + $("#sc_floor").val();
- obj.href = url;
- }
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