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main.js 16KB

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  1. var ws, n = 0,
  2. timer,hidTel,hidCallID,hidActionID;
  3. var lockReconnect = false; //避免重复连接
  4. var obj = {};
  5. var cls = 0;
  6. var lasttime = new Date().getTime();
  7. //创建scoket连接
  8. function createWebSocket() {
  9. try {
  10. $("#top-search li i").removeClass("active");
  11. Connect();
  12. } catch(e) {
  13. reconnect();
  14. }
  15. }
  16. //连接
  17. function Connect() {
  18. ws = new WebSocket("ws://" + huayi.config.socket_ip + ":" + huayi.config.socket_port);
  19. ws.onopen = function() {
  20. console.log(new Date() + " " + "建立连接");
  21. //心跳检测重置
  22. heartCheck.reset().start();
  23. cls = 0;
  24. $(".Login").addClass("active");
  25. //自动签入
  26. //lasttime = new Date().getTime();
  27. //obj.Type = "Login";
  28. //obj.AgentType = "0";
  29. //Send(); /*2018-05-19zhangshaungnan注释*/
  30. };
  31. //接收到消息的回调方法
  32. ws.onmessage = function(evt) {
  33. //如果获取到消息,心跳检测重置
  34. //拿到任何消息都说明当前连接是正常的
  35. heartCheck.reset().start();
  36. var myDate = new Date();
  37. console.log(myDate + " receive " + evt.data);
  38. var data = JSON.parse(evt.data)[0];
  39. if(data) {
  40. var rlt = data.Result;
  41. if(rlt == true) {
  42. var type = data.Type;
  43. switch(type.toLowerCase()) {
  44. //case "heart": HeartBack(); break;//心跳
  45. case "login":
  46. LoginBack();
  47. break; //签入
  48. case "logout":
  49. LogoutBack();
  50. break; //签出
  51. case "dropcall":
  52. DropCallBack();
  53. break; //挂断
  54. case "makecall":
  55. MakeCallBack();
  56. break; //外呼
  57. case "setstate":
  58. SetState(data);
  59. break; //置忙置闲
  60. //case "saybusy": SayBusyBack(data); break;
  61. //case "sayfree": SayFreeBack(data); break;
  62. case "meeting":
  63. MeetingBack();
  64. break; //多方通话
  65. case "transfer":
  66. TransferBack();
  67. break; //转移
  68. case "hold":
  69. HoldBack();
  70. break; //保持
  71. case "retrieve":
  72. RetrieveBack();
  73. break; //接回
  74. case "incoming":
  75. IncomingBack(data);
  76. break; //来电
  77. case "subscribe":
  78. SubScribeBack();
  79. break; //监测
  80. case "subscribecancel":
  81. SubScribeCancelBack();
  82. break; //停止监测
  83. case "agentstate":
  84. AgentStateBack(data);
  85. break; //坐席状态
  86. case "linestate":
  87. LineStateBack(data);
  88. break; //线路状态
  89. case "motorsetstate":
  90. SayFreeBack();
  91. break; //班长置闲
  92. case "linestateagent":
  93. LineStateAgentBack(data);
  94. break; //线路状态通知
  95. case "callid":
  96. CallIDBack(data);
  97. break; //获取callid
  98. case "recordpath":
  99. RecordPathBack(data);
  100. break; //录音返回
  101. }
  102. } else {
  103. if(rlt == false) {
  104. //layer.confirm('操作失败!', {
  105. // btn: ['确定']
  106. //});
  107. $(".hwzt").text('操作失败!');
  108. } else {
  109. $(".hwzt").text(rlt);
  110. //layer.confirm(rlt, {
  111. // btn: ['确定']
  112. //});
  113. }
  114. }
  115. }
  116. };
  117. //连接关闭的回调方法
  118. ws.onclose = function(evt) {
  119. if(cls == 0) {
  120. cls = 1;
  121. //console.log("连接关闭!");
  122. //layer.confirm('连接关闭!', {
  123. // btn: ['确定']
  124. //});
  125. $(".hwzt").text('连接关闭!');
  126. $("#top-search li i").removeClass("active");
  127. reconnect();
  128. }
  129. };
  130. //连接发生错误的回调方法
  131. ws.onerror = function(evt) {
  132. //产生异常
  133. $(".hwzt").text('连接出现异常!');
  134. console.log(ws);
  135. if(ws == null || ws.readyState != ws.OPEN) {
  136. console.log(new Date() + "开始重连");
  137. reconnect();
  138. }
  139. };
  140. }
  141. //重连
  142. function reconnect() {
  143. if(lockReconnect) return;
  144. lockReconnect = true;
  145. //没连接上会一直重连,设置延迟避免请求过多
  146. setTimeout(function() {
  147. console.log(new Date() + " " + "重连中……");
  148. createWebSocket("ws://" + huayi.config.socket_ip + ":" + huayi.config.socket_port);
  149. lockReconnect = false;
  150. }, 2000);
  151. }
  152. //发送
  153. function Send() {
  154. if(ws.readyState != ws.OPEN) {
  155. reconnect();
  156. }
  157. if(ws.readyState == ws.OPEN) {
  158. console.log(new Date() + " send " + JSON.stringify(obj));
  159. ws.send(JSON.stringify(obj));
  160. }
  161. }
  162. //心跳检测
  163. var heartCheck = {
  164. timeout: 25000, //25秒
  165. timeoutObj: null,
  166. serverTimeoutObj: null,
  167. reset: function() {
  168. clearTimeout(this.timeoutObj);
  169. clearTimeout(this.serverTimeoutObj);
  170. return this;
  171. },
  172. start: function() {
  173. var self = this;
  174. this.timeoutObj = setTimeout(function() {
  175. //这里发送一个心跳,后端收到后,返回一个心跳消息,
  176. //onmessage拿到返回的心跳就说明连接正常
  177. obj.Type = "Heart";
  178. Send();
  179. self.serverTimeoutObj = setTimeout(function() { //如果超过一定时间还没重置,说明后端主动断开了
  180. ws.close(); //如果onclose会执行reconnect,我们执行ws.close()就行了.如果直接执行reconnect 会触发onclose导致重连两次
  181. }, self.timeout)
  182. }, this.timeout)
  183. }
  184. }
  185. //签入
  186. function LoginBack() {
  187. $("#top-search li i").removeClass("active");
  188. $(".Logout").addClass("active");
  189. $(".SayBusy").addClass("active");
  190. $(".MakeCall").addClass("active");
  191. $(".zxzt").removeClass("br").addClass("bl");
  192. $(".fwzt").removeClass("br").addClass("bl");
  193. $(".hwzt").text('');
  194. }
  195. //签出
  196. function LogoutBack() {
  197. $("#top-search li i").removeClass("active");
  198. $(".Login").addClass("active");
  199. $(".zxzt").removeClass("bl").addClass("br");
  200. $(".fwzt").removeClass("bl").addClass("br");
  201. $(".hwzt").text('');
  202. }
  203. //来电
  204. function IncomingBack(data) {
  205. if(data.CallID!=0){
  206. var p = '<a href="javascript:;" class="active J_menuTab" data-id="./callScreen/callScreen.html?tel=' + data.Number + '&CallID=' + data.CallID + '">来电弹屏' + data.Number + ' <i class="fa fa-times-circle"></i></a>';
  207. $(".J_menuTab").removeClass("active");
  208. var nif = '<iframe class="J_iframe J_iframeNew" name="iframe'+ data.CallID +'" width="100%" height="100%" src="./callScreen/callScreen.html?Number=' + data.Number + '&CallID=' + data.CallID + '&ActionID=' + data.ActionID + '" frameborder="0" data-id="./callScreen/callScreen.html?tel=' + data.Number + '&CallID=' + data.CallID + '" seamless></iframe>';
  209. $(".J_mainContent").find("iframe.J_iframe").hide().parents(".J_mainContent").append(nif);
  210. $(".J_menuTabs .page-tabs-content").append(p);
  211. hidTel=data.Number;
  212. hidCallID=data.CallID;
  213. hidActionID=data.ActionID;
  214. }else{
  215. var timestamp = Date.parse(new Date());
  216. var p = '<a href="javascript:;" class="active J_menuTab" data-id="./callScreen/callScreen.html?tel=' + data.Number + '&CallID='+timestamp+'">来电弹屏' + data.Number + ' <i class="fa fa-times-circle"></i></a>';
  217. $(".J_menuTab").removeClass("active");
  218. var nif = '<iframe class="J_iframe J_iframeNew" name="iframe'+timestamp+'" width="100%" height="100%" src="./callScreen/callScreen.html?Number=' + data.Number + '&CallID='+timestamp+'" frameborder="0" data-id="./callScreen/callScreen.html?tel=' + data.Number + '&CallID='+timestamp+'" seamless></iframe>';
  219. $(".J_mainContent").find("iframe.J_iframe").hide().parents(".J_mainContent").append(nif);
  220. $(".J_menuTabs .page-tabs-content").append(p);
  221. hidTel=data.Number;
  222. hidCallID=timestamp;
  223. }
  224. }
  225. //***************************************************
  226. function CallIDBack(data) {
  227. //$(".hidCallID").val(data.CurrID);
  228. }
  229. //挂断
  230. function DropCallBack() {
  231. $("#top-search li i").removeClass("active");
  232. $(".Logout").addClass("active");
  233. $(".SayBusy").addClass("active");
  234. $(".MakeCall").addClass("active");
  235. var obj = $("iframe:visible")
  236. // if (obj.attr("data-id") == './callScreen/callScreen.html?tel=' + hidTel + '&CallID=' + hidCallID + '') {
  237. // window.frames[obj.attr("name")].$(".td-call").hide();
  238. // window.frames['iframe'+ hidCallID +''].$(".td-call").hide();
  239. // }
  240. if(window.frames['iframe'+ hidCallID +'']){
  241. window.frames['iframe'+ hidCallID +''].$(".td-call").hide();
  242. }
  243. }
  244. //线路状态通知
  245. function LineStateAgentBack(data) {
  246. var objiframe = $("iframe:visible")
  247. //0分机不可用,1空闲,2摘机等待拨号,3正在拨号,4呼出振铃,5来电振铃,6通话中,7播放忙音中,8移除IP分机,9通话保持中
  248. if(data.State == '0') {
  249. $(".hwzt").text('分机不可用'); //左下角状态显示
  250. //$(".fwzt").removeClass("br").removeClass("bl");
  251. $(".fwzt").removeClass("bl").addClass("br");//20180509 by fanlongfei 增加话机状态灯
  252. $(".zxzt").removeClass("bl").addClass("br");//20180509 by fanlongfei 增加坐席状态灯
  253. }
  254. if(data.State == '1') {
  255. $(".hwzt").text('空闲'); //左下角状态显示
  256. $(".fwzt").removeClass("br").addClass("bl");
  257. $(".zxzt").removeClass("br").addClass("bl");//20180509 by fanlongfei 增加坐席状态灯
  258. if(window.frames['iframe'+ hidCallID +'']){
  259. window.frames['iframe'+ hidCallID +''].clearInter();
  260. }
  261. if (hidTel && hidCallID) {
  262. $.post(huayi.config.callcenter_url + 'CallInScreen/UpdateGJ', {
  263. callid: hidTel,
  264. "token": $.cookie("token")
  265. }, function (result) {
  266. result = JSON.parse(result);
  267. if (result.state.toLowerCase() == "success") { }
  268. })
  269. }
  270. $("#top-search li i").removeClass("active");
  271. $(".Logout").addClass("active");
  272. $(".SayBusy").addClass("active");
  273. $(".MakeCall").addClass("active");
  274. if(window.frames['iframe'+ hidCallID +'']){
  275. window.frames['iframe'+ hidCallID +''].$(".td-call").hide();
  276. }
  277. }
  278. if(data.State == '2') {
  279. $(".hwzt").text('摘机等待拨号'); //左下角状态显示
  280. }
  281. if(data.State == '3') {
  282. $(".hwzt").text('正在拨号'); //左下角状态显示
  283. }
  284. if(data.State == '4') {
  285. $(".hwzt").text('呼出振铃'); //左下角状态显示
  286. }
  287. if(data.State == '5') {
  288. $(".hwzt").text('来电振铃'); //左下角状态显示
  289. //$(".fwzt").removeClass("bl").addClass("br");
  290. $(".fwzt").removeClass("br").addClass("bl");//20180509 by fanlongfei 增加话机状态灯
  291. $(".zxzt").removeClass("bl").addClass("br");//20180509 by fanlongfei 增加坐席状态灯
  292. if (hidTel && hidCallID) {
  293. $.post(huayi.config.callcenter_url + 'CallInScreen/UpdateZL', {
  294. callid: hidCallID,
  295. "token": $.cookie("token")
  296. }, function (result) {
  297. result = JSON.parse(result);
  298. if (result.state.toLowerCase() == "success") { }
  299. })
  300. }
  301. }
  302. if(data.State == '6') {
  303. $(".hwzt").text('通话中'); //左下角状态显示
  304. $(".fwzt").removeClass("bl").addClass("br");
  305. $(".zxzt").removeClass("bl").addClass("br");//20180509 by fanlongfei 增加坐席状态灯
  306. if(hidTel && hidCallID) {
  307. $.post(huayi.config.callcenter_url + 'CallInScreen/UpdateZJ', {
  308. callid: hidCallID,
  309. "token": $.cookie("token")
  310. }, function(result) {
  311. result = JSON.parse(result);
  312. if(result.state.toLowerCase() == "success") {}
  313. })
  314. }
  315. $("#top-search li i").removeClass("active");
  316. $(".DropCall").addClass("active");
  317. $(".Hold").addClass("active");
  318. $(".Transfer").addClass("active");
  319. $(".Meeting").addClass("active");
  320. var aaa=data.CallDirection;
  321. if(data.CallDirection=="in"){
  322. // if (objiframe.attr("data-id") == './callScreen/callScreen.html?tel=' + hidTel + '&CallID=' + hidCallID + '') {
  323. setTimeout(window.frames['iframe'+ hidCallID +''].calling(),500);/*2018-05-19 zhangshuangnan 修改 ps: 因软电话设置为 自动应答 通话时间不计时问题*/
  324. // }
  325. }
  326. }
  327. if(data.State == '7') {
  328. $(".hwzt").text('播放忙音中'); //左下角状态显示
  329. }
  330. if(data.State == '8') {
  331. $(".hwzt").text('移除IP分机'); //左下角状态显示
  332. }
  333. if(data.State == '9') {
  334. $(".hwzt").text('通话保持中'); //左下角状态显示
  335. }
  336. }
  337. function toDub(i) {
  338. return i < 10 ? "0" + i : "" + i;
  339. }
  340. //外呼
  341. function MakeCallBack() {
  342. $("#top-search li i").removeClass("active");
  343. $(".DropCall").addClass("active");
  344. // alert('1');
  345. // window.frames[obj.attr("name")].calling();
  346. }
  347. //置忙置闲
  348. function SetState(obj) {
  349. if(obj.State == '5') {
  350. $(".SayBusy").removeClass("active");
  351. $(".SayFree").addClass("active");
  352. $(".zxzt").removeClass("bl").addClass("br");
  353. $(".hwzt").text('置忙');
  354. }
  355. if(obj.State == '2') {
  356. $(".SayBusy").addClass("active");
  357. $(".SayFree").removeClass("active");
  358. $(".zxzt").removeClass("br").addClass("bl");
  359. $(".hwzt").text('空闲');
  360. }
  361. }
  362. //置忙
  363. function SayBusyBack() {
  364. $(".SayBusy").removeClass("active");
  365. $(".SayFree").addClass("active");
  366. }
  367. //坐席班长置闲
  368. function SayFreeBack() {
  369. $(".SayBusy").addClass("active");
  370. $(".SayFree").removeClass("active");
  371. $(".zxzt").removeClass("br").addClass("bl"); // 2018/05/09 by fanlongfei 增加坐席状态指示
  372. $(".hwzt").text('空闲');// 2018/05/09 by fanlongfei 增加坐席状态指示
  373. }
  374. //多方通话
  375. function MeetingBack() {
  376. }
  377. //转移
  378. function TransferBack() {
  379. $("#top-search li i").removeClass("active");
  380. $(".Logout").addClass("active");
  381. $(".SayBusy").addClass("active");
  382. $(".MakeCall").addClass("active");
  383. }
  384. //保持
  385. function HoldBack() {
  386. $(".Hold").removeClass("active");
  387. $(".Retrieve").addClass("active");
  388. }
  389. //接回
  390. function RetrieveBack() {
  391. $(".Hold").addClass("active");
  392. $(".Retrieve").removeClass("active");
  393. }
  394. //监测
  395. function SubScribeBack() {
  396. $('#content-main .J_iframeNew').each(function(i,n){
  397. if($(this).attr('data-id') == "./TelCall/SeatMonitor.html"){
  398. window.frames[$(this).attr("name")].Start();
  399. }
  400. })/*2018-05-24 zhangshuangnan 修改 解决通话中时 坐席监控状态不改变的问题*/
  401. }
  402. //取消监测
  403. function SubScribeCancelBack() {
  404. // var obj = $("iframe:visible")
  405. // if(obj.attr("data-id") == "./TelCall/SeatMonitor.html") {
  406. // window.frames[obj.attr("name")].();
  407. // }
  408. $('#content-main .J_iframeNew').each(function(i,n){
  409. if($(this).attr('data-id') == "./TelCall/SeatMonitor.html"){
  410. window.frames[$(this).attr("name")].Stop();
  411. }
  412. })/*2018-05-24 zhangshuangnan 修改 解决通话中时 坐席监控状态不改变的问题*/
  413. }
  414. //班长监测返回状态
  415. //坐席状态
  416. function AgentStateBack(data) {
  417. $('#content-main .J_iframeNew').each(function(i,n){
  418. if($(this).attr('data-id') == "./TelCall/SeatMonitor.html"){
  419. window.frames[$(this).attr("name")].UpdateAgentState(data.AgentID, data.State);
  420. }
  421. })/*2018-05-24 zhangshuangnan 修改 解决通话中时 坐席监控状态不改变的问题*/
  422. }
  423. //线路状态
  424. function LineStateBack(data) {
  425. $('#content-main .J_iframeNew').each(function(i,n){
  426. if($(this).attr('data-id') == "./TelCall/SeatMonitor.html"){
  427. window.frames[$(this).attr("name")].UpdateLineState(data.AgentID, data.State);
  428. }
  429. })/*2018-05-24 zhangshuangnan 修改 解决通话中时 坐席监控状态不改变的问题*/
  430. }
  431. //录音返回
  432. function RecordPathBack(data) {
  433. $(".hidCallID").val(data.CallID);
  434. //if ($(".hidTel").val() && $(".hidCallID").val()) {
  435. // $.post(huayi.config.callcenter_url + 'CallInScreen/UpdateLY', { callid: $(".hidCallID").val(),path:data.RecPath, "token": $.cookie("token") }, function (result) {
  436. // result = JSON.parse(result);
  437. // if (result.state.toLowerCase() == "success") {
  438. // }
  439. // })
  440. //}
  441. if(hidTel) {
  442. $.post(huayi.config.callcenter_url + 'CallInScreen/UpdateLY', {
  443. callid: data.CallID,
  444. path: data.RecPath,
  445. "token": $.cookie("token")
  446. }, function(result) {
  447. result = JSON.parse(result);
  448. if(result.state.toLowerCase() == "success") {}
  449. })
  450. }
  451. }
  452. //获取当前的日期时间 格式“yyyy-MM-dd HH:mm:ss”
  453. function getNowFormatDate() {
  454. var date = new Date();
  455. var seperator1 = "-";
  456. var seperator2 = ":";
  457. var month = date.getMonth() + 1;
  458. var strDate = date.getDate();
  459. if(month >= 1 && month <= 9) {
  460. month = "0" + month;
  461. }
  462. if(strDate >= 0 && strDate <= 9) {
  463. strDate = "0" + strDate;
  464. }
  465. var currentdate = date.getFullYear() + seperator1 + month + seperator1 + strDate +
  466. " " + date.getHours() + seperator2 + date.getMinutes() +
  467. seperator2 + date.getSeconds();
  468. return currentdate;
  469. }