XinXiangXLX_UI/CallCenterWe.../WorkOrder/commonHtml/js/LookMessage.js

/**
 * 回访 问卷信息
 * */

var wid = helper.request.queryString("oid");
$(document).ready(function() {
	if(wid != null && wid != undefined && wid != "") {
		getWorkOrderInfo(); //获取工单信息
		GetHJJG(); //获取呼叫结果
	}
	$('#btn_submit').on('click', submitPages);
	//点击电话号码外呼
	$("#CallOut").click(function(event) {
		if($("#visit_tel").text()) {
			calloutopt($("#visit_tel").text());
		}
	});
	//	$("#npscore input[type=radio][value='10']").prop("checked", true);
	//	$("#qualityscore input[type=radio][value='10']").prop("checked", true);
	//	$("#resultscore input[type=radio][value='10']").prop("checked", true);
	//	$("#servicescore input[type=radio][value='10']").prop("checked", true);
	//	$("#effectscore input[type=radio][value='10']").prop("checked", true);
	//	$('#npscore').val(10)
	//	$('#qualityscore').val(10)
	//	$('#resultscore').val(10)
	//	$('#servicescore').val(10)
	//	$('#effectscore').val(10)
});
var score1;
var score2;
var score3;
var score4;
var score5;
$("#npscore button").click(function() {
	$(this).addClass('btnActive').siblings().removeClass('btnActive')
	score1 = $(this).val()
})
$("#qualityscore button").click(function() {
	$(this).addClass('btnActive').siblings().removeClass('btnActive')
	score2 = $(this).val()
})
$("#resultscore button").click(function() {
	$(this).addClass('btnActive').siblings().removeClass('btnActive')
	score3 = $(this).val()
})
$("#servicescore button").click(function() {
	$(this).addClass('btnActive').siblings().removeClass('btnActive')
	score4 = $(this).val()
})
$("#effectscore button").click(function() {
	$(this).addClass('btnActive').siblings().removeClass('btnActive')
	score5 = $(this).val()
})
//外呼
function calloutopt(telphone) {
	event.stopPropagation();
	if(telphone) {
		$.ajax({
			type: "get",
			url: huayi.config.callcenter_url + "CallOutOpt/GetCallOutprefix",
			async: true,
			dataType: 'json',
			data: {
				token: $.cookie("token"),
				phone: telphone
			},
			success: function(result) {
				if(result.state.toLowerCase() == "success") {
					var guid = uuid();
					$("#TelCode").val(guid);
					top.obj.Type = "MakeCall";
					top.obj.DestinationNumber = result.data.phone;
					top.obj.Header = result.data.fix;
					top.obj.TaskType = "1"; //0:拨号外呼；1:问卷外呼；
					top.obj.TaskPhoneID = $("#F_Id").val(); //回访的电话工单ID
					top.Send();
				}

			}
		});
	}
}
$('input[name="man"]').change(function() {
	if($('input[name="man"]:checked').val() == "不满意") {
		$("#qta").show();
	} else {
		$("#qta").hide();
	}
})
$('input[name="man"]').change(function() {
	if($('input[name="man"]:checked').val() == "备注") {
		$(".comment").show();
	} else {
		$(".comment").hide();
	}
})
$('input[name="fwu"]').change(function() {
	if($('input[name="fwu"]:checked').val() == "其他") {
		$("#otherone").show();
	} else {
		$("#otherone").hide();
	}
})
// 分值
//scoreCount($('#npscore'), 'nps')
//scoreCount($('#qualityscore'), 'quality')
//scoreCount($('#resultscore'), 'result')
//scoreCount($('#servicescore'), 'service')
//scoreCount($('#effectscore'), 'effect')
//scoreCount($('#ceshi'), 'nps')
function scoreCount(dom, index) {
	let scoreNum = [{
			value: '-1',
			score: '未评价'
		}, {
			value: '1',
			score: '1分'
		}, {
			value: '2',
			score: '2分'
		}, {
			value: '3',
			score: '3分'
		}, {
			value: '4',
			score: '4分'
		}, {
			value: '5',
			score: '5分'
		},
		{
			value: '6',
			score: '6分'
		}, {
			value: '7',
			score: '7分'
		}, {
			value: '8',
			score: '8分'
		}, {
			value: '9',
			score: '9分'
		}, {
			value: '10',
			score: '10分'
		}
	]
	//	let str ='<option value="">请选择分值</option>'
	scoreNum.forEach(function(v) {
		$("<a style='margin-right:12px'><input type='radio' name='" + index + "' value='" + v.value + "'>" + v.score + "</input></a>").appendTo(dom);
		//		$('<div class="btn-group"><button type="button" class="btn btn-default" value="'+v.value+'">'+v.score+'</button></div>').appendTo(dom)
		//		str += '<input type="radio" value = "'+v.value+'">'+v.score+'</input>'
	})
	//	dom.append(str)
}
var attr;

//提交问卷
function submitPages() {
	var attre;
	var noSati;

	if($('input[name="man"]:checked').val() == "备注") {

		attre = $(".comment").val();
	} else {
		attre = $('input[name="man"]:checked').val();
	}

	if(!$('input[name="check"]:checked').val()) {
		layer.confirm('呼叫结果必须选择！', {
			icon: 2,
			btn: ['确定']
		});
		return;
	}

	//请求
	$.ajax({
		type: "POST",
		url: huayi.config.callcenter_url + "WorkOrderNew/ReturnvisitOrder",
		dataType: 'json',
		data: {
			cont: attre, //回访结果
			orderid: wid, //	是	string	工单来源
			reason: $('input[name="fwu"]:checked').val(),
			call: $('input[name="check"]:checked').val(), //呼叫结果ID
			isover: $('input[name="wan"]:checked').val(), //是否完结
			sms: $('input[name="duxin"]:checked').val(), //是否发送短信
			F_VisitRemarks: $('#remarks').val(), //底部备注
			npscore:score1,
			qualityscore:score2,
			resultscore:score3,
			servicescore:score4,
			effectscore:score5,
//			npscore: $('#npscore').find('input[type="radio"]:checked').val(), //nps得分
//			qualityscore: $('#qualityscore').find('input[type="radio"]:checked').val(), //产品质量
//			resultscore: $('#resultscore').find('input[type="radio"]:checked').val(), //处理结果
//			servicescore: $('#servicescore').find('input[type="radio"]:checked').val(), //服务态度
//			effectscore: $('#effectscore').find('input[type="radio"]:checked').val(), //处理时效
			token: $.cookie("token")
		},
		beforeSend: function() {
			$("#btn_submit").attr("disabled", true);
			$("#btn_submit").text("提交中");
			loadIndex = layer.load();
		},
		async: true,
		success: function(data) {

			if(data.state === "success") {
				$("#btn_submit").attr("disabled", false);
				$("#btn_submit").text("提交");
				layer.close(loadIndex);
				var index = parent.layer.getFrameIndex(window.name); //先得到当前iframe层的索引
				parent.layer.close(index); //再执行关闭
				parent.$('#workorderlist').bootstrapTable('refresh');
				parent.layer.msg('提交成功');
			} else {
				$("#btn_submit").attr("disabled", false);
				$("#btn_submit").text("提交");
				layer.close(loadIndex);
			}
		},
	});

}

//获取工单信息
function getWorkOrderInfo() {
	$.getJSON(huayi.config.callcenter_url + 'WorkOrderNew/GetDetails', {
		id: wid,
		"token": $.cookie("token")
	}, function(result) {
		if(result.state.toLowerCase() == "success") {
			if(result.rows && result.rows.length > 0) {
				var data = result.rows[0];
				$("#F_WorkOrderCode").text(data.F_WorkOrderCode), //工单编号
					$("#F_Type").text(data.F_TypeName); //工单类型
				$("#F_State").text(data.F_StateName); //工单状态
				$("#F_Source").text(data.F_SourceName); //工单来源
				$('#F_CusName').text(data.F_CusName); //客户姓名		
				$('#CallOut').text(data.F_CusPhone); //客户电话
				$('#F_BranchName').text(data.F_CompanyName); //分公司
				$('#F_Salesman').text(data.F_Salesman); //	业务员
				$('#F_SalesPhone').text(data.F_SalesPhone); //	业务员电话
				$('#F_Model').text(data.F_Model); //型号
				$("#F_DealBy").text(data.F_DealBy); //处理人
				$("#F_DealContent").text(data.F_DealContent); //处理内容
				if(data.TypeClass === 107) { //咨询
					$('.visit_complain').hide();
				} else if(data.TypeClass === 108) { //投诉
					$('.visit_complain').show();
					data.ComplaintDepartment = data.ComplaintDepartment === null ? '' : data.ComplaintDepartment;
					data.CustomerTypeName = data.CustomerTypeName === null ? '' : data.CustomerTypeName;
					$("#visit_fkdep").text(data.ComplaintDepartment + data.CustomerTypeName); //投诉类型
					if(data.ResponDept != "-1") {
						data.ResponDept = data.ResponDept === 1 ? '是' : '否';
					} else {
						data.ResponDept = '保密';
					}
					$("#visit_isquality").text(data.ResponDept); //是否过质保
					data.AuditUserNameRel = data.AuditUserNameRel === "" ? '——' : data.AuditUserNameRel;
					$("#visit_responseUser").text(data.AuditUserNameRel); //接收人
				}
				$("#visit_code").text(data.CreateUserNameRel); //创建人
				$("#visit_detail").html(decodeURIComponent(data.Detail)); //反馈内容
				$("#visit_clcontent").html(decodeURIComponent(data.clcontent)); //处理内容
				if(data.IsEffective === 0) {
					$('.visit_notes').hide();
				} else {
					$('.visit_notes').show();
					$("#visit_note").text(data.Province); //无效原因
				}
			}
		}
	});
}

//格式化 工单状态
function formatterState(val) {
	var stateStr = '-';
	var stateClass = '';
	switch(val) { //工单状态0待指派，1待处理，2已处理
		case 0:
			stateStr = '待指派';
			stateClass = 'audit_wait';
			break;
		case 1:
			stateStr = '待处理';
			stateClass = 'audit_revoke';
			break;
		case 2:
			stateStr = '已处理';
			stateClass = 'audit_done';
			break;
		default:
			break;
	}

	return '<span class="' + stateClass + '">' + stateStr + '</span>';
}

//格式化 工单有效性
function formatterIsEffective(val) {
	var stateStr = '-';
	var stateClass = '';
	switch(val) { //是否有效工单项(0有效，1无效)
		case 0:
			stateStr = '有效';
			stateClass = 'audit_done';
			break;
		case 1:
			stateStr = '无效';
			stateClass = 'audit_revoke';
			break;
		default:
			break;
	}
	return '<span class="' + stateClass + '">' + stateStr + '</span>';
}

//获取呼叫结果
function GetHJJG() {
	$.ajax({
		type: "get",
		url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
		dataType: 'json',
		data: {
			flag: 'HJJG',
			token: $.cookie("token")
		},
		async: true,
		success: function(data) {
			var Count = data.data;
			for(var i = 0; i < Count.length; i++) {
				var listItem = '<li>' +
					'<input id="listR_' + i + '" type="radio" name="check" value="' + Count[i].F_Name + '" />' +
					'<label for="listR_' + i + '">' + Count[i].F_Name + '</label>' +
					'</li>';
				$(listItem).appendTo($("#Tgetruset"));
			}
		}
	});
}
$('#Tgetruset').delegate($('input:radio[name="check"]'), 'change', function() {
	$("#cli button").removeClass('btnActive')
	if($('input[name="check"]:checked').val() == '正常接通') {
		$("#cli button[value=10]").addClass('btnActive')
		score1 = 10;
		score2 = 10;
		score3 = 10;
		score4 = 10;
		score5 = 10;
		//		$("#npscore input[type=radio][value='10']").prop("checked", true);
		//		$("#qualityscore input[type=radio][value='10']").prop("checked", true);
		//		$("#resultscore input[type=radio][value='10']").prop("checked", true);
		//		$("#servicescore input[type=radio][value='10']").prop("checked", true);
		//		$("#effectscore input[type=radio][value='10']").prop("checked", true);

	} else {
		$("#cli button[value=-1]").addClass('btnActive')
		score1 = -1;
		score2 = -1;
		score3 = -1;
		score4 = -1;
		score5 = -1;
		//		$("#npscore input[type=radio][value='-1']").prop("checked", true);
		//		$("#qualityscore input[type=radio][value='-1']").prop("checked", true);
		//		$("#resultscore input[type=radio][value='-1']").prop("checked", true);
		//		$("#servicescore input[type=radio][value='-1']").prop("checked", true);
		//		$("#effectscore input[type=radio][value='-1']").prop("checked", true);		
	}
})