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WorkOrder.js 54KB

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  1. /**
  2. * 工单管理
  3. * */
  4. var detailOrderNum = ''; //获取工单详情的工单ID
  5. var wentiType;
  6. $(document).ready(function() {
  7. //初始化时间
  8. laydate.render({
  9. elem: '#sc_time',
  10. range: '~',
  11. theme: '#1ab394',
  12. calendar: true
  13. });
  14. ZXCPMC($("#sc_stChipi"));
  15. WTLB1($("#Wenti"));
  16. //获取工单来源
  17. // helper.getDropList.getlistDropByDic($('#sc_source'), 'GDLY');
  18. //获取工单类型
  19. // helper.getDropList.getlistDropByDic($('#sc_stChipi'), 'CPZL');
  20. //获取业务办理
  21. // helper.getDropList.getlistDropByDic($('#sc_handle'), 'YWLX');
  22. initTable();
  23. $("#sc_btns").click(function() {
  24. initTable();
  25. $(".Closed").trigger('click');
  26. });
  27. });
  28. //工单管理内的列表
  29. function initTable() {
  30. var orderMenu = top.$("iframe:visible")[0].src.split('/WorkOrder/')[1];
  31. // console.log(orderMenu);
  32. //工单状态(0待指派 1待接单的 2待完成的(待处理) 3已完成的 4我参与的 5超期工单)
  33. var state = ''; //否 string 工单状态
  34. switch(orderMenu) {
  35. case "WorkOrderAppoint.html": //待指派
  36. state='16';
  37. break;
  38. case "WorkOrderReceive.html": //待接单
  39. state=1;
  40. break;
  41. case "WorkOrderTobeass.html": //待指派
  42. state='0';
  43. break;
  44. case "WorkOrderPostpone.html": //延期
  45. state='11';
  46. break;
  47. case "WorkOrderApproved.html": //待办理
  48. state="15";
  49. break;
  50. case "WorkOrderWXapprove.html": //微信未办理
  51. state='12';
  52. break;
  53. case "WorkOrderChargeback.html": //退单工单
  54. state='17';
  55. break;
  56. case "WorkOrderParty.html": //已处理
  57. state='10';
  58. break;
  59. case "WorkOrderDispose.html": //待处理
  60. state = '2';
  61. break;
  62. case "WorkOrderPartake.html": //已参与
  63. state = '3';
  64. break;
  65. case "WorkOrderOverdue.html": //超期
  66. init();
  67. state = '5';
  68. return;
  69. break;
  70. case "approval_list.html": //高层待办理
  71. state = '8';
  72. break;
  73. case "WorkOrderPending.html": //高层已办理
  74. state = '13';
  75. break;
  76. case "WorkOrderEmployees.html": //员工工单
  77. state = '14';
  78. break;
  79. case "WorkOrderClient.html": //客户反馈
  80. state = '9';
  81. break;
  82. case "WorkOrderExpedite.html": //工单催办
  83. initTableExpedite();
  84. return;
  85. break;
  86. case "WorkOrderSearch.html": //综合查询
  87. getcomprehensive();
  88. return;
  89. break;
  90. default:
  91. break;
  92. }
  93. //先销毁表格
  94. $('#workorderlist').bootstrapTable('destroy');
  95. //初始化表格,动态从服务器加载数据
  96. $("#workorderlist").bootstrapTable({
  97. method: "get", //使用get请求到服务器获取数据
  98. url: huayi.config.callcenter_url + "WorkOrderNew/GetList", //获取数据的Servlet地址
  99. contentType: 'application/x-www-form-urlencoded',
  100. striped: true, //表格显示条纹
  101. pagination: true, //启动分页
  102. pageSize: 5, //每页显示的记录数
  103. pageNumber: 1, //当前第几页
  104. pageindex: [5, 20, 50, 100], //记录数可选列表
  105. search: false, //是否启用查询
  106. showColumns: false, //显示下拉框勾选要显示的列
  107. showRefresh: false, //显示刷新按钮
  108. sidePagination: "server", //表示服务端请求
  109. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  110. //设置为limit可以获取limit, offset, search, sort, order
  111. queryParamsType: "undefined",
  112. queryParams: function queryParams(params) { //设置查询参数
  113. var param = {
  114. pageindex: params.pageNumber,
  115. pagesize: params.pageSize,
  116. pagination:params.pagination,
  117. status:$("#sc_states").val(),
  118. keywords: $('#sc_key').val(), //string 关键字:可输入客户姓名,电话,工单号,反馈内容 keyword keywords
  119. state: state ,//string 状态列表:"0"://待指派的、"1"://待接单的、"2"://待完成的(待处理)、"3"://已完成的、"4"://我参与的、"5"://超期工单
  120. // isaudit: isaudit,//int 微信列表(0未办理微信列表,1已办理微信列表)
  121. // state: $('#sc_state').val(),//int
  122. code:$('#sc_ke').val(),
  123. source: $('#sc_source').val(),//int 工单来源
  124. type: $('#sc_type').val(),//int 工单类型
  125. createby:$("#sc_Ceje").val(),
  126. // typeclass: $('#sc_handle').val(),// int 业务类型
  127. starttime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[0],//string 工单开始时间
  128. endtime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[1],//string 工单结束时间
  129. token: $.cookie("token")
  130. };
  131. return param;
  132. },
  133. onLoadSuccess: function() { //加载成功时执行
  134. //layer.msg("加载成功");
  135. authorizeOperateButton(); //获取 userRoleCode 判断按钮权限
  136. },
  137. onLoadError: function() { //加载失败时执行
  138. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  139. }
  140. });
  141. }
  142. //超期工单
  143. function init() {
  144. //先销毁表格
  145. $('#workorderlist').bootstrapTable('destroy');
  146. //初始化表格,动态从服务器加载数据
  147. $("#workorderlist").bootstrapTable({
  148. method: "get", //使用get请求到服务器获取数据
  149. url: huayi.config.callcenter_url + "WorkOrderNew/GetOvertime", //获取数据的Servlet地址
  150. contentType: 'application/x-www-form-urlencoded',
  151. striped: true, //表格显示条纹
  152. pagination: true, //启动分页
  153. pagesize: 5, //每页显示的记录数
  154. pageNumber: 1, //当前第几页
  155. pageindex: [5, 20, 50, 100], //记录数可选列表
  156. search: false, //是否启用查询
  157. showColumns: false, //显示下拉框勾选要显示的列
  158. showRefresh: false, //显示刷新按钮
  159. sidePagination: "server", //表示服务端请求
  160. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  161. //设置为limit可以获取limit, offset, search, sort, order
  162. queryParamsType: "undefined",
  163. queryParams: function queryParams(params) { //设置查询参数
  164. var param = {
  165. pageindex: params.pageNumber,
  166. pagesize: params.pageSize,
  167. state:$("#sc_states").val(),
  168. salesBase:$("#sc_stBase").val(), //销售基地
  169. product:$("#sc_stChipi").val(), //产品名称
  170. keywords: $('#sc_key').val(), //否 string 模糊搜索(客户姓名,电话,房间号,工单号)keyword
  171. code:$('#sc_ke').val(),//工单单号查询
  172. source: $('#sc_source').val(), //否 string 工单来源
  173. type: $('#sc_type').val(), //否 string 工单类型
  174. starttime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[0], //否 string 工单起止时间
  175. endtime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[1], //否 string 工单起止时间
  176. areaid: $('#sc_rengin').val(), //否 string 区域id
  177. regionid: $('#sc_pro').val(), //否 string 项目id
  178. buldingid: $('#sc_floor').val(), //否 string 期号id
  179. isaudit: '1', //微信列表(0未办理微信列表,1已办理微信列表,-1所有)
  180. token: $.cookie("token"),
  181. };
  182. return param;
  183. },
  184. onLoadSuccess: function() { //加载成功时执行
  185. //layer.msg("加载成功");
  186. authorizeOperateButton(); //获取 userRoleCode 判断按钮权限
  187. },
  188. onLoadError: function() { //加载失败时执行
  189. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  190. }
  191. });
  192. }
  193. $("#sc_type").change(function(){
  194. var sc_type=$(this).val();
  195. if(sc_type==1){
  196. wentiType=3
  197. }else if(sc_type==2){
  198. wentiType=1
  199. }else if(sc_type==3){
  200. wentiType=2
  201. }else if(sc_type==4){
  202. wentiType=3
  203. }
  204. WTLB1($("#Wenti"));
  205. })
  206. //综合查询
  207. function getcomprehensive() {
  208. //先销毁表格
  209. $('#workorderlist').bootstrapTable('destroy');
  210. //初始化表格,动态从服务器加载数据
  211. $("#workorderlist").bootstrapTable({
  212. method: "get", //使用get请求到服务器获取数据
  213. url: huayi.config.callcenter_url + "WorkOrderNew/GetComprehensive", //获取数据的Servlet地址
  214. contentType: 'application/x-www-form-urlencoded',
  215. striped: true, //表格显示条纹
  216. pagination: true, //启动分页
  217. pagesize: 5, //每页显示的记录数
  218. pageNumber: 1, //当前第几页
  219. pageindex: [5, 20, 50, 100], //记录数可选列表
  220. search: false, //是否启用查询
  221. showColumns: false, //显示下拉框勾选要显示的列
  222. showRefresh: false, //显示刷新按钮
  223. sidePagination: "server", //表示服务端请求
  224. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  225. //设置为limit可以获取limit, offset, search, sort, order
  226. queryParamsType: "undefined",
  227. queryParams: function queryParams(params) { //设置查询参数
  228. var param = {
  229. pageindex: params.pageNumber,
  230. pagesize: params.pageSize,
  231. state: $('#sc_state').val(),//int
  232. keywords: $('#sc_key').val(), //否 string 模糊搜索(客户姓名,电话,房间号,工单号)keyword
  233. code: $('#sc_ke').val(),
  234. salebase:$("#sc_shdi").val(),
  235. question:$("#Wenti").val(),
  236. source: $('#sc_source').val(), //否 string 工单来源
  237. type: $('#sc_type').val(), //否 string 工单类型
  238. starttime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[0], //否 string 工单起止时间
  239. endtime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[1], //否 string 工单起止时间
  240. createby:$('#sc_tian').val(),
  241. category:$("#sc_Chanp").val(),//产品名称
  242. visitby:$("#sc_Hfren").val(),//回访人
  243. visitresult:$("#sc_Hfaieg").val(),//回访结果
  244. description:$("#sc_Ques").val(),//回访结果
  245. token: $.cookie("token"),
  246. };
  247. return param;
  248. },
  249. onLoadSuccess: function() { //加载成功时执行
  250. //layer.msg("加载成功");
  251. authorizeOperateButton(); //获取 userRoleCode 判断按钮权限
  252. },
  253. onLoadError: function() { //加载失败时执行
  254. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  255. }
  256. });
  257. }
  258. //工单催办
  259. function initTableExpedite() {
  260. //先销毁表格
  261. $('#workorderlist').bootstrapTable('destroy');
  262. //初始化表格,动态从服务器加载数据
  263. $("#workorderlist").bootstrapTable({
  264. method: "get", //使用get请求到服务器获取数据
  265. url: huayi.config.callcenter_url + "WorkOrderNew/GetUrgeList", //获取数据的Servlet地址
  266. contentType: 'application/x-www-form-urlencoded',
  267. striped: true, //表格显示条纹
  268. pagination: true, //启动分页
  269. pagesize: 5, //每页显示的记录数
  270. pageNumber: 1, //当前第几页
  271. pageindex: [5, 20, 50, 100], //记录数可选列表
  272. search: false, //是否启用查询
  273. showColumns: false, //显示下拉框勾选要显示的列
  274. showRefresh: false, //显示刷新按钮
  275. sidePagination: "server", //表示服务端请求
  276. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  277. //设置为limit可以获取limit, offset, search, sort, order
  278. queryParamsType: "undefined",
  279. queryParams: function queryParams(params) { //设置查询参数
  280. var param = {
  281. pageindex: params.pageNumber,
  282. pagesize: params.pageSize,
  283. keywords: $('#sc_key').val(), //否 string 模糊搜索(客户姓名,电话,工单号)keyword
  284. source: $('#sc_source').val(), //否 string 工单来源
  285. type: $('#sc_type').val(), //否 string 工单类型
  286. starttime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[0], //否 string 工单起止时间
  287. endtime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[1], //否 string 工单起止时间
  288. areaid: $('#sc_rengin').val(), //否 string 区域id
  289. regionid: $('#sc_pro').val(), //否 string 项目id
  290. buldingid: $('#sc_floor').val(), //否 string 期号id
  291. isaudit: '1', //微信列表(0未办理微信列表,1已办理微信列表,-1所有)
  292. token: $.cookie("token"),
  293. };
  294. return param;
  295. },
  296. onLoadSuccess: function() { //加载成功时执行
  297. //layer.msg("加载成功");
  298. authorizeOperateButton(); //获取 userRoleCode 判断按钮权限
  299. },
  300. onLoadError: function() { //加载失败时执行
  301. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  302. }
  303. });
  304. }
  305. //获取 userRoleCode 判断按钮权限
  306. function authorizeOperateButton() {
  307. var userRoleCode = $.cookie("userRoleCode");
  308. // userRoleCode = "";//测试数据
  309. //所有人均有创建和查询的功能,XTGLY-系统维护、CJGLY-超级管理员拥有所有权限
  310. $('.tool_downs').find('[authorize=yes]').show();
  311. $('#workorderlist').find('.workOprate').show();
  312. switch(userRoleCode) {
  313. case "XTGLY": // 系统维护
  314. case "CJGLY": // 超级管理员
  315. $('.tool_downs').find('[authorize=yes]').show();
  316. $('#workorderlist').find('.workOprate').show();
  317. break;
  318. case "JDYPTZX": // 普通坐席 派单(分配)、处理、接单、删除、[催办]
  319. case "JDYBZZX": // 坐席班长 派单(分配)、处理、接单、删除、[催办]
  320. $('.tool_downs').find('[id*="HY_transfer"]').show();
  321. $('.tool_downs').find('[id*="HY_end"]').show();
  322. $('.tool_downs').find('[id*="HY_delete"]').show();
  323. // $('.tool_downs').find('[id*="HY_remind"]').show();
  324. $('.tool_downs').find('[id*="HY_receive"]').show();
  325. $('#workorderlist').find('.workOprate1').show(); //待指派
  326. $('#workorderlist').find('.workOprate2').show(); //待处理
  327. // $('#workorderlist').find('.workOprate3').show(); //工单催办
  328. $('#workorderlist').find('.workOprate6').show(); //待接单
  329. break;
  330. case "JG": // JG-监管 退回/接单、分配、处理、催办
  331. $('.tool_downs').find('[id*="HY_back"]').show();
  332. $('.tool_downs').find('[id*="HY_receive"]').show();
  333. $('.tool_downs').find('[id*="HY_transfer"]').show();
  334. $('.tool_downs').find('[id*="HY_end"]').show();
  335. $('.tool_downs').find('[id*="HY_remind"]').show();
  336. $('#workorderlist').find('.workOprate6').show(); //待接单
  337. // $('#workorderlist').find('.workOprate1').show(); //待指派
  338. $('#workorderlist').find('.workOprate2').show(); //待处理
  339. $('#workorderlist').find('.workOprate3').show(); //工单催办
  340. $('#workorderlist').find('.workOprate4').show(); //超期工单
  341. break;
  342. case "BLRY": //BLRY-办理人员 退回/接单、处理 异常退回
  343. $('.tool_downs').find('[id*="HY_back"]').show();
  344. $('.tool_downs').find('[id*="HY_receive"]').show();
  345. $('.tool_downs').find('[id*="HY_end"]').show();
  346. $('.tool_downs').find('[id*="HY_abnormal_back"]').show();
  347. $('#workorderlist').find('.workOprate6').show(); //待接单
  348. $('#workorderlist').find('.workOprate2').show(); //待处理
  349. break;
  350. // case "1": //接待部(400接待员) (创建、分配、处理、修改、催办 、评论、办理微信工单 ,删除)
  351. //
  352. // $('.tool_downs').find('[id*="HY_edit"]').show();
  353. // $('.tool_downs').find('[id*="HY_remind"]').show();
  354. // $('.tool_downs').find('[id*="HY_comment"]').show();
  355. // $('.tool_downs').find('[id*="HY_auditor"]').show();
  356. //
  357. // $('#workorderlist').find('.workOprate5').show(); //已处理
  358. // $('#workorderlist').find('.workOprate7').show(); //综合查询
  359. // $('#workorderlist').find('.workOprate8').show(); //微信工单
  360. // break;
  361. default:
  362. break;
  363. }
  364. }
  365. //格式化操作(综合查询)
  366. function formatterOprate(val, row) {
  367. //工单状态0待指派,1待处理,2已处理
  368. // 0新工单待指派,1已指派待接单,2已接单待处理,3已退回待处理,4处理中,5已完结
  369. if(row.State === 2) {
  370. return '<ul class="tool_downs">' +
  371. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_delete_' + row.ID + '" onclick="btn_delete(' + val + ')" title="删除">删除</a></li>' +
  372. '</ul>';
  373. } else {
  374. return '<ul class="tool_downs">' +
  375. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_edit_' + row.ID + '" onclick="btn_edit(\'' + row.ID + '\')" title="修改">修改</a></li>' +
  376. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_delete_' + row.ID + '" onclick="btn_delete(' + val + ')" title="删除">删除</a></li>' +
  377. '</ul>';
  378. }
  379. }
  380. function formatter(val) {
  381. // return '<div>官网</div>'
  382. var state = '';
  383. var stateClass = '';
  384. switch(val) { //是否有效工单项(0有效,1无效)
  385. case 1:
  386. state = '电话';
  387. stateClass = 'audit_done';
  388. break;
  389. case 2:
  390. state = '微信业务员';
  391. stateClass = 'audit_revoke';
  392. break;
  393. case 3:
  394. state = '微信客户';
  395. stateClass = 'audit_revoke';
  396. break;
  397. case 4:
  398. state = '官网';
  399. stateClass = 'audit_revoke';
  400. break;
  401. default:
  402. break;
  403. }
  404. return '<div class="' + stateClass + '">' + state + '</div>';
  405. }
  406. function order(val){
  407. var stateStr = '-';
  408. var stateClass = '';
  409. switch(val) { //是否有效工单项(0有效,1无效)
  410. case 1:
  411. stateStr = '咨询';
  412. stateClass = 'audit_done';
  413. break;
  414. case 2:
  415. stateStr = '投诉';
  416. stateClass = 'audit_revoke';
  417. break;
  418. case 3:
  419. stateStr = '抽检';
  420. stateClass = 'audit_revoke';
  421. break;
  422. case 4:
  423. stateStr = '建议及其他';
  424. stateClass = 'audit_revoke';
  425. break;
  426. default:
  427. break;
  428. }
  429. return '<div class="' + stateClass + '">' + stateStr + '</div>';
  430. }
  431. //格式化操作 (待指派)
  432. function formatterOprateDeal(val, row) {
  433. return '<ul class="tool_downs">' +
  434. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_edit_' + row.ID + '" onclick="btn_edit(\'' + row.F_ID + '\')" title="修改">修改</a></li>' +
  435. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_delete_' + row.ID + '" onclick="btn_delete(\'' + row.F_ID + '\')" title="删除">删除</a></li>' +
  436. '</ul>';
  437. }
  438. //格式化操作 (待指派)
  439. function formatterDesig(val, row) {
  440. return '<ul class="tool_downs">' +
  441. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_transfer_' + row.ID + '" onclick="btn_transfer(\'' + row.F_ID + '\', false, \''+ row.IsAdminSend +'\')" title="指派">指派</a></li>' +
  442. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_edit_' + row.ID + '" onclick="btn_edit(\'' + row.F_ID + '\')" title="修改">修改</a></li>' +
  443. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_end_' + row.ID + '" onclick="btn_receiv(\'' + row.F_ID + '\', false)" title="完结">完结</a></li>' +
  444. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_end_' + row.ID + '" onclick="btn_visit(\'' + row.F_ID + '\', false)" title="回访">回访</a></li>' +
  445. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_delete_' + row.ID + '" onclick="btn_deleteid(\'' + row.F_ID + '\')" title="删除">删除</a></li>' +
  446. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_back_' + row.ID + '" onclick="btn_zhuei(\'' + row.F_ID + '\')" title="注解">注解</a></li>' +
  447. '</ul>';
  448. }
  449. //格式化操作 (待接单)
  450. function formatterOprateReceive(val, row) {
  451. return '<ul class="tool_downs">' +
  452. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_receive_' + row.ID + '" onclick="btn_receive(\'' + row.F_ID + '\')" title="接单">接单</a></li>' +
  453. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_back_' + row.ID + '" onclick="btn_back(\'' + row.F_ID + '\')" title="退回">退回</a></li>' +
  454. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_back_' + row.ID + '" onclick="btn_zhuei(\'' + row.F_ID + '\')" title="注解">注解</a></li>' +
  455. '</ul>';
  456. }
  457. //格式化操作 (微信工单 办理)
  458. function formatterOprateWchart(val, row) {
  459. return '<ul class="tool_downs">' +
  460. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_auditor_' + row.ID + '" onclick="btn_auditor(\'' + row.F_ID + '\')" title="办理">办理</a></li>' +
  461. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_back_' + row.ID + '" onclick="btn_zhuei(\'' + row.F_ID + '\')" title="注解">注解</a></li>' +
  462. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_edit_' + row.ID + '" onclick="btn_edit(\'' + row.F_ID + '\')" title="修改">修改</a></li>' +
  463. // '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_delete_' + row.ID + '" onclick="btn_delete(\'' + row.F_ID + '\')" title="删除">删除</a></li>' +
  464. '</ul>';
  465. }
  466. //格式化操作 (已指派)
  467. function formayizhipai(val, row) {
  468. var scBtn="";
  469. if ($.cookie("userRoleCode")=="XTGLY") {
  470. scBtn='<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_delete_' + row.ID + '" onclick="btn_deleteid(\'' + row.F_ID + '\')" title="删除">删除</a></li>'
  471. }
  472. return '<ul class="tool_downs">' +scBtn+
  473. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_back_' + row.ID + '" onclick="btn_zhuei(\'' + row.F_ID + '\')" title="注解">注解</a></li>' +
  474. '</ul>';
  475. }
  476. //格式化操作 (待处理)
  477. function formatterOprateDispose(val, row) {
  478. return '<ul class="tool_downs">' +
  479. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_transfer_' + row.ID + '" onclick="btn_transfer(\'' + row.F_ID + '\', false, \''+ row.IsAdminSend +'\')" title="分配">分配</a></li>' +
  480. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_end_' + row.ID + '" onclick="btn_end(\'' + row.F_ID + '\', false)" title="申请结单">申请结单</a></li>' +
  481. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_abnormal_back_' + row.ID + '" onclick="btn_abnormal_back(\'' + row.F_ID + '\')" title="异常退回">异常退回</a></li>' +
  482. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_abnorm' + row.ID + '" onclick="btn_bacd(\'' + row.F_ID + '\')" title="申请延期">申请延期</a></li>' +
  483. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_back_' + row.ID + '" onclick="btn_zhuei(\'' + row.F_ID + '\')" title="注解">注解</a></li>' +
  484. '</ul>';
  485. }
  486. //格式化操作 (待办理)
  487. function formatterExamine(val, row) {
  488. return '<ul class="tool_downs">' +
  489. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_abnorm' + row.ID + '" onclick="btn_examine(\'' + row.F_ID + '\')" title="办理">办理</a></li>' +
  490. '</ul>';
  491. }
  492. //格式化操作 (待办理)
  493. function chargeback(val, row) {
  494. if ($.cookie("userRoleCode")=="YWY") {
  495. return '<ul class="tool_downs">' +
  496. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_edit_' + row.ID + '" onclick="btn_edit(\'' + row.F_ID + '\')" title="修改">修改</a></li>' +
  497. '</ul>';
  498. }else{
  499. return '<ul class="tool_downs">' +
  500. '<li><a href="javascript:;" class="aBtn banliBtn" authorize="yes" id="HY_abnorm' + row.ID + '" onclick="btn_examine(\'' + row.F_ID + '\')" title="办理">办理</a></li>' +
  501. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_edit_' + row.ID + '" onclick="btn_edit(\'' + row.F_ID + '\')" title="修改">修改</a></li>' +
  502. '</ul>';
  503. }
  504. }
  505. //格式化操作 (延时办理)
  506. function formatterPostpone(val, row) {
  507. return '<ul class="tool_downs">' +
  508. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_abnorm' + row.ID + '" onclick="delay_app(\'' + row.F_ID + '\')" title="延时办理">延时办理</a></li>' +
  509. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_back_' + row.ID + '" onclick="btn_zhuei(\'' + row.F_ID + '\')" title="注解">注解</a></li>' +
  510. '</ul>';
  511. }
  512. //格式化操作 (已处理)
  513. function formatterOprateParty(val, row) {
  514. return '<ul class="tool_downs">' +
  515. // '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_delete_' + row.ID + '" onclick="btn_delete(\'' + row.ID + '\')" title="删除">删除</a></li>' +
  516. // '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_comment_' + row.ID + '" onclick="btn_comment(\'' + val + '\')" title="评论">评论</a></li>' +
  517. '</ul>';
  518. }
  519. //格式化操作 (已处理)
  520. function formatterOprateExpe(val, row) {
  521. return '<ul class="tool_downs">' +
  522. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_comment_' + row.ID + '" onclick="btn_gcsp(\'' + row.F_ID + '\')" title="办理">办理</a></li>' +
  523. '</ul>';
  524. }
  525. //格式化操作 (工单催办 超期工单)
  526. function formatterOprateExpedite(val, row) {
  527. return '<ul class="tool_downs">' +
  528. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_remind_' + row.ID + '" onclick="btn_remind(\'' + row.F_ID + '\')" title="催办">催办</a></li>' +
  529. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_back_' + row.ID + '" onclick="btn_zhuei(\'' + row.F_ID + '\')" title="注解">注解</a></li>' +
  530. '</ul>';
  531. }
  532. //格式化操作 (修改记录)
  533. function formatterOprateLogs(val, row) {
  534. return '<ul class="tool_downs">' +
  535. '<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_deleteLogs_' + row.Id + '" onclick="btn_deleteLogs(' + row.Id + ')" title="删除">删除</a></li>' +
  536. '</ul>';
  537. }
  538. //格式化工单编号
  539. function formatterOrderId(val, row) {
  540. return '<div class="imgs" ><a class="xg" onclick=btn_detail(this) index="'+row.F_ID+'" >' + val + '</a></div>'
  541. }
  542. //格式化 工单状态
  543. function formatterState(val) {
  544. //工单状态0待指派,1待处理,2已处理 原来的状态 不用!!!!
  545. // 0新工单待指派,1已指派待接单,2已接单待处理,3已退回待处理,4异常退回待处理,5处理中,10已完结
  546. var state = '-';
  547. var stateClass = '';
  548. switch(val) {
  549. case 0:
  550. state = '待指派';
  551. break;
  552. case 1:
  553. state = '待接单';
  554. break;
  555. case 2:
  556. state = '待处理';
  557. break;
  558. case 3:
  559. state = '已退回';
  560. break;
  561. case 4:
  562. state = '异常退回';
  563. break;
  564. case 5:
  565. state = '处理中';
  566. break;
  567. case 4:
  568. state = '异常退回';
  569. break;
  570. case 5:
  571. state = '处理中';
  572. break;
  573. case 6:
  574. state = '待回访';
  575. break;
  576. case 7:
  577. state = '待完结';
  578. //stateClass = 'audit_termination';
  579. break;
  580. case 10:
  581. state = '已处理';
  582. break;
  583. case 11:
  584. state = '已回访';
  585. break;
  586. case 12:
  587. state = '已退回';
  588. break;
  589. case 13:
  590. state = '导入工单';
  591. //stateClass = 'audit_termination';
  592. break;
  593. case 14:
  594. state = '待办理';
  595. break;
  596. case 15:
  597. state = '微信未通过';
  598. //stateClass = 'audit_termination';
  599. break;
  600. case 16:
  601. state = '待办理';
  602. break;
  603. default:
  604. break;
  605. }
  606. return '<div class="' + stateClass + '">' + state + '</div>';
  607. }
  608. //格式化 工单有效性
  609. function formatterIsEffective(val) {
  610. var state = '-';
  611. var stateClass = '';
  612. switch(val) { //是否有效工单项(0有效,1无效)
  613. case 0:
  614. state = '有效';
  615. stateClass = 'audit_done';
  616. break;
  617. case 1:
  618. state = '无效';
  619. stateClass = 'audit_revoke';
  620. break;
  621. default:
  622. break;
  623. }
  624. return '<div class="' + stateClass + '">' + state + '</div>';
  625. }
  626. //格式化 反馈内容
  627. function formatterDetail(val) {
  628. if(val) {
  629. var strD = decodeURIComponent(val);
  630. strD = helper.filter.filterHTMLTag(strD);
  631. if(strD.length > 10) {
  632. strD = strD.substring(0, 10) + '...';
  633. }
  634. return strD;
  635. }
  636. }
  637. //格式化接收人
  638. function formatterAuditUser(val) {
  639. if(val === "0") {
  640. return '-';
  641. } else {
  642. return val;
  643. }
  644. }
  645. /**
  646. * 修改
  647. * oid工单id
  648. * isDetail 是否是详情页面的处理
  649. * */
  650. function btn_edit(oid, isDetail) {
  651. layer.open({
  652. type: 2,
  653. title: '修改工单',
  654. maxmin: true, //开启最大化最小化按钮
  655. area: ['80%', '90%'],
  656. content: '../commonTpl/addOrEditWorkOrder.html?oid=' + oid + '&isDetail=' + isDetail
  657. });
  658. }
  659. /**
  660. * 这个是原来的处理 包含转派和处理;已经不用
  661. * 处理
  662. * oid 工单ID
  663. * idDeal 是否待处理的标志
  664. * isDetail 是否是详情页面的处理
  665. * proid 项目id
  666. * */
  667. function btn_deal(oid, isDeal, isDetail, proid) {
  668. layer.open({
  669. type: 2,
  670. title: '处理工单',
  671. maxmin: true, //开启最大化最小化按钮
  672. area: ['80%', '90%'],
  673. content: "../commonTpl/WorkOrderDeal.html?oid=" + oid + "&isDeal=" + isDeal + "&isDetail=" + isDetail + "&proid=" + proid
  674. });
  675. }
  676. /**
  677. * 处理(结束)
  678. * oid 工单ID
  679. * isDetail 是否是详情页面的处理
  680. * */
  681. function btn_end(oid, isDetail) {
  682. layer.open({
  683. type: 2,
  684. title: '工单结单',
  685. maxmin: true, //开启最大化最小化按钮
  686. area: ['80%', '90%'],
  687. content: "../commonTpl/WorkOrderEnd.html?oid=" + oid + "&isDetail=" + isDetail,
  688. });
  689. }
  690. //回访
  691. function btn_visit(oid) {
  692. layer.open({
  693. type: 2,
  694. title: '回访信息',
  695. maxmin: true, //开启最大化最小化按钮
  696. shade: 0,
  697. area: ['80%', '90%'],
  698. content: '../commonTpl/LookMessage.html?oid=' + oid
  699. });
  700. }
  701. /**
  702. * 分配
  703. * oid 工单ID
  704. * isDetail 是否是详情页面的处理
  705. * proid 项目id
  706. * */
  707. function btn_transfer(oid, isDetail, proid) {
  708. layer.open({
  709. type: 2,
  710. title: '分配工单',
  711. maxmin: true, //开启最大化最小化按钮
  712. area: ['80%', '90%'],
  713. content: "../commonTpl/WorkOrderTransfer.html?oid=" + oid + "&isDetail=" + isDetail + "&proid=" + proid,
  714. });
  715. }
  716. //申请延期
  717. function btn_bacd(oid) {
  718. layer.open({
  719. type: 2,
  720. title: '申请延期',
  721. maxmin: true, //开启最大化最小化按钮
  722. area: ['50%', '60%'],
  723. content: "../commonTpl/AppExtension.html?oid=" + oid,
  724. });
  725. }
  726. //申请延期
  727. function delay_app(oid,delay_time) {
  728. layer.open({
  729. type: 2,
  730. title: '延时办理',
  731. maxmin: true, //开启最大化最小化按钮
  732. area: ['50%', '60%'],
  733. content: "../commonTpl/delayApproval.html?oid=" + oid + "&delay_time=" + delay_time,
  734. });
  735. }
  736. //申请延期
  737. function btn_examine(oid) {
  738. layer.open({
  739. type: 2,
  740. title: '待办理',
  741. maxmin: true, //开启最大化最小化按钮
  742. area: ['50%', '60%'],
  743. content: "../commonTpl/sttyExamine.html?oid=" + oid,
  744. });
  745. }
  746. //接单
  747. function btn_receive(oid) {
  748. layer.confirm('您确认要接单吗?', {
  749. icon: 7,
  750. btn: ['接单', '取消'] //按钮
  751. }, function() {
  752. $.post(huayi.config.callcenter_url + 'WorkOrderNew/SureWorkOrder', {
  753. orderid: oid,
  754. token: $.cookie("token")
  755. }, function(result) {
  756. result = $.parseJSON(result);
  757. if(result.state.toLowerCase() == "success") {
  758. //debugger
  759. layer.msg("接单成功");
  760. // $('#workorderlist').bootstrapTable('refresh');
  761. // $('.Closed').trigger('click');
  762. setTimeout(function () {
  763. window.location.reload()
  764. }, 500);
  765. }
  766. })
  767. });
  768. }
  769. //完结
  770. function btn_receiv(id) {
  771. layer.confirm('确定完结?', {
  772. icon: 7,
  773. btn: ['是', '否'] //按钮
  774. }, function(index) {
  775. $.ajax({
  776. type: "post",
  777. url: huayi.config.callcenter_url + "WorkOrderNew/EndOrder",
  778. dataType: 'json',
  779. async: true,
  780. data: {
  781. orderid:id,
  782. isover:1,
  783. token: $.cookie("token")
  784. },
  785. success: function(data) {
  786. layer.msg("完结成功!");
  787. debugger
  788. $('#workorderlist').bootstrapTable('refresh');
  789. top.workcount();
  790. $('.Closed').trigger('click');
  791. layer.close(index);
  792. }
  793. });
  794. });
  795. }
  796. //注解
  797. function btn_zhuei(oid) {
  798. layer.prompt({
  799. formType: 2,
  800. value: '',
  801. title: '请输入注解原因',
  802. area: ['800px', '240px'] //自定义文本域宽高
  803. }, function(value, index, elem) {
  804. $.post(huayi.config.callcenter_url + 'WorkOrderNew/Annotation', {
  805. orderid: oid,// 工单ID
  806. cont: value, // 退回原因
  807. token: $.cookie("token")
  808. }, function(result) {
  809. result = $.parseJSON(result);
  810. if(result.state.toLowerCase() == "success") {
  811. $('#workorderlist').bootstrapTable('refresh');
  812. // top.workcount();
  813. $('.Closed').trigger('click');
  814. layer.close(index);
  815. layer.msg("注解成功!");
  816. }
  817. })
  818. });
  819. }
  820. //退回
  821. function btn_back(oid) {
  822. layer.prompt({
  823. formType: 2,
  824. value: '',
  825. title: '请输入退回原因',
  826. area: ['800px', '240px'] //自定义文本域宽高
  827. }, function(value, index, elem) {
  828. $.post(huayi.config.callcenter_url + 'WorkOrderNew/BackWorkOrder', {
  829. orderid: oid,// 工单ID
  830. cont: value, // 退回原因
  831. type: 0, // 0退回,1异常退回
  832. token: $.cookie("token")
  833. }, function(result) {
  834. result = $.parseJSON(result);
  835. if(result.state.toLowerCase() == "success") {
  836. $('#workorderlist').bootstrapTable('refresh');
  837. // top.workcount();
  838. $('.Closed').trigger('click');
  839. layer.close(index);
  840. layer.msg("退回成功!");
  841. }
  842. })
  843. });
  844. }
  845. //异常退回
  846. function btn_abnormal_back(oid) {
  847. layer.prompt({
  848. formType: 2,
  849. value: '',
  850. title: '请输入异常退回原因',
  851. area: ['800px', '240px'] //自定义文本域宽高
  852. }, function(value, index, elem) {
  853. $.post(huayi.config.callcenter_url + 'WorkOrderNew/BackWorkOrder', {
  854. orderid: oid,// 工单ID
  855. cont: value, // 退回原因
  856. type: 1, // 0退回,1异常退回
  857. token: $.cookie("token")
  858. }, function(result) {
  859. result = $.parseJSON(result);
  860. if(result.state.toLowerCase() == "success") {
  861. $('#workorderlist').bootstrapTable('refresh');
  862. // top.workcount();
  863. $('.Closed').trigger('click');
  864. layer.close(index);
  865. layer.msg("异常退回成功!");
  866. }
  867. })
  868. });
  869. }
  870. //办理
  871. function btn_auditor(oid) {
  872. layer.open({
  873. type:2,
  874. title: '办理工单',
  875. maxmin: true, //开启最大化最小化按钮
  876. area: ['50%', '30%'],
  877. content: "../commonTpl/examine.html?oid=" + oid,
  878. });
  879. }
  880. /**
  881. * 办理
  882. * oid 工单id
  883. * isvalid 0有效,1无效
  884. * oval 不通过原因
  885. * */
  886. function auditWorkOrder(oid, isvalid, oval) {
  887. $.post(huayi.config.callcenter_url + 'WorkOrder/AuditWorkOrder', {
  888. orderid: oid,
  889. iseffective: isvalid, //否 int 工单有效性 默认0 是否有效工单项(0有效,1无效)
  890. note: oval, // 否 string 无效原因
  891. token: $.cookie("token")
  892. }, function(result) {
  893. result = $.parseJSON(result);
  894. if(result.state.toLowerCase() == "success") {
  895. $('#workorderlist').bootstrapTable('refresh');
  896. // top.workcount();
  897. $('.Closed').trigger('click');
  898. layer.msg("办理成功!");
  899. }
  900. });
  901. }
  902. //评论
  903. function btn_gcsp(oid) {
  904. layer.prompt({
  905. formType: 2,
  906. value: '',
  907. title: '请输入办理内容',
  908. area: ['800px', '240px'] //自定义文本域宽高
  909. }, function(value, index, elem) {
  910. $.post(huayi.config.callcenter_url + 'WorkOrderNew/HigApprovalOrder', {
  911. orderid: oid,
  912. cont: value,
  913. token: $.cookie("token")
  914. }, function(result) {
  915. result = $.parseJSON(result);
  916. if(result.state.toLowerCase() == "success") {
  917. layer.msg("办理成功!");
  918. $('#workorderlist').bootstrapTable('refresh');
  919. $('.Closed').trigger('click');
  920. layer.close(index);
  921. }
  922. })
  923. });
  924. }
  925. //评论
  926. function btn_comment(oid) {
  927. layer.prompt({
  928. formType: 2,
  929. value: '',
  930. title: '请输入评论内容',
  931. area: ['800px', '240px'] //自定义文本域宽高
  932. }, function(value, index, elem) {
  933. $.post(huayi.config.callcenter_url + 'WorkOrder/AddWorkOrderComment', {
  934. orderid: oid,
  935. cont: value,
  936. token: $.cookie("token")
  937. }, function(result) {
  938. result = $.parseJSON(result);
  939. if(result.state.toLowerCase() == "success") {
  940. layer.msg("评论工单成功!");
  941. $('#workorderlist').bootstrapTable('refresh');
  942. top.workcount();
  943. $('.Closed').trigger('click');
  944. layer.close(index);
  945. }
  946. })
  947. });
  948. }
  949. //催办
  950. function btn_remind(oid) {
  951. layer.prompt({
  952. formType: 2,
  953. value: '',
  954. title: '请输入催办内容',
  955. area: ['800px', '240px'] //自定义文本域宽高
  956. }, function(value, index, elem) {
  957. $.post(huayi.config.callcenter_url + 'WorkOrderNew/AddWorkOrderRemind', {
  958. orderid: oid,
  959. cont: value,
  960. token: $.cookie("token")
  961. }, function(result) {
  962. result = $.parseJSON(result);
  963. if(result.state.toLowerCase() == "success") {
  964. layer.msg("催办工单成功!");
  965. $('#workorderlist').bootstrapTable('refresh');
  966. // top.workcount();
  967. $('.Closed').trigger('click');
  968. layer.close(index);
  969. }
  970. })
  971. });
  972. }
  973. //待指派删除
  974. function btn_deleteid(id) {
  975. layer.confirm('确定删除当前记录?', {
  976. icon: 7,
  977. btn: ['是', '否'] //按钮
  978. }, function(index) {
  979. /*执行删除*/
  980. $.ajax({
  981. type: "post",
  982. url: huayi.config.callcenter_url + "WorkOrderNew/DelWorkOrder",
  983. dataType: 'json',
  984. async: true,
  985. data: {
  986. ids:id,
  987. token: $.cookie("token")
  988. },
  989. success: function(data) {
  990. layer.msg("删除成功!");
  991. $('#workorderlist').bootstrapTable('refresh');
  992. $('.Closed').trigger('click');
  993. layer.close(index);
  994. }
  995. });
  996. });
  997. }
  998. //删除
  999. function btn_delete(id) {
  1000. layer.confirm('确定删除当前记录?', {
  1001. icon: 7,
  1002. btn: ['是', '否'] //按钮
  1003. }, function(index) {
  1004. /*执行删除*/
  1005. $.ajax({
  1006. type: "post",
  1007. url: huayi.config.callcenter_url + "WorkOrderNew/DelWorkOrder",
  1008. dataType: 'json',
  1009. async: true,
  1010. data: {
  1011. ids:id,
  1012. token: $.cookie("token")
  1013. },
  1014. success: function(data) {
  1015. layer.msg("删除成功!");
  1016. $('#workorderlist').bootstrapTable('refresh');
  1017. // top.workcount();
  1018. $('.Closed').trigger('click');
  1019. layer.close(index);
  1020. }
  1021. });
  1022. });
  1023. }
  1024. //修改记录删除
  1025. function btn_deleteLogs(oid) {
  1026. layer.confirm('确定删除当前记录?', {
  1027. icon: 7,
  1028. btn: ['是', '否'] //按钮
  1029. }, function(index) {
  1030. /*执行删除*/
  1031. $.ajax({
  1032. type: "post",
  1033. url: huayi.config.callcenter_url + "WorkOrderLogs/Delete",
  1034. dataType: 'json',
  1035. async: true,
  1036. data: {
  1037. ids: oid,
  1038. token: $.cookie("token")
  1039. },
  1040. success: function(data) {
  1041. layer.msg("删除成功!");
  1042. $('#itemTableList4').bootstrapTable('refresh');
  1043. layer.close(index);
  1044. }
  1045. });
  1046. });
  1047. }
  1048. /**
  1049. * 查看详情
  1050. * oid 工单id
  1051. * isCallScreen 是否是来单弹屏中的工单详情
  1052. * */
  1053. $("imgs").on("click",function(){
  1054. alert("段落被点击了。");
  1055. });
  1056. function btn_detailatl(oid,isCallScreen) {
  1057. console.log(oid)
  1058. $(".xg").css("color","#337ab7")
  1059. $(oid).css("color","red")
  1060. detailOrderNum=oid
  1061. console.log(detailOrderNum)
  1062. if(!isCallScreen){
  1063. $('#order_details').load('./template/orderDetails.html');
  1064. }else{
  1065. $('#order_details').load('../WorkOrder/template/orderDetails.html');
  1066. }
  1067. $("#order_details").removeClass("Hidens");
  1068. }
  1069. function btn_detail(oid,isCallScreen) {
  1070. console.log(oid)
  1071. $(".xg").css("color","#337ab7")
  1072. $(oid).css("color","red")
  1073. detailOrderNum=$(oid).attr("index")
  1074. console.log(detailOrderNum)
  1075. if(!isCallScreen){
  1076. $('#order_details').load('./template/orderDetails.html');
  1077. }else{
  1078. $('#order_details').load('../WorkOrder/template/orderDetails.html');
  1079. }
  1080. $("#order_details").removeClass("Hidens");
  1081. }
  1082. //获取工单详情
  1083. function getWorkOrderDetails() {
  1084. $.getJSON(huayi.config.callcenter_url + 'WorkOrderNew/GetDetails', {
  1085. id: detailOrderNum,
  1086. "token": $.cookie("token")
  1087. }, function(result) {
  1088. if(result.state.toLowerCase() == "success") {
  1089. if(result.rows && result.rows.length > 0) {
  1090. var data = result.rows[0];
  1091. $("#xq_gdbh").text(data.F_WorkOrderCode);//工单编号
  1092. $("#xq_gdlx").text(data.F_StateName); //工单状态
  1093. $("#xq_cjsj").text(data.F_SourceName); //工单来源
  1094. $("#xq_gdzt").text(data.F_TypeName); //工单类型
  1095. // 咨询详情模块
  1096. $("#con_witl").text(data.F_QuestionType); //问题类别
  1097. $("#con_cpiit").text(data.F_TS_Category); //产品名称
  1098. $("#con_wtlin").text(data.F_ZX_Quantity); //问题数量
  1099. $("#con_refer").text(data.F_SalesBase); //销售基地
  1100. // 投诉详情模块
  1101. $("#lain_cuse").text(data.F_TS_Category); //产品名称
  1102. $("#lain_licti").text(data.F_TS_Quantity); //问题数量
  1103. $("#lain_citon").text(data.F_SalesBase); //销售基地
  1104. $("#lain_kicou").text(data.F_BatchNumber); //生产批次号
  1105. $("#lain_with1").text(data.F_QuestionTypeone); //问题类别1
  1106. $("#lain_with2").text(data.F_QuestionTypetwo); //问题类别2
  1107. $("#lain_with3").text(data.F_QuestionType); //问题类别3
  1108. $("#lain_iunct").text(data.F_TS_Level); //重要级别
  1109. $("#Complaints_abou").text(data.F_WorkerBrand); //品牌
  1110. // 抽检详情模块
  1111. $("#spot_spion").text(data.F_QuestionType); //问题类别
  1112. $("#spot_jion").text(data.F_CJ_Level); //抽检级别
  1113. $("#spot_danei").text(data.F_CJ_Unit); //抽检单位
  1114. $("#spot_dunus").text(data.F_CJ_Tonnage); //抽检吨数
  1115. $("#spot_dihi").text(data.F_CJ_BagNo); //抽检袋数
  1116. $("#spot_time").text(data.F_CJ_Time); //抽检时间
  1117. $("#spot_unit").text(data.F_CJ_TestUnit); //化验单位
  1118. $("#spot_cihao").text(data.F_BatchNumber); //生产批次号
  1119. $("#spot_cihicon").text(data.F_CJ_Outlay); //公关费用
  1120. // 客户编号 物料编号模块
  1121. $("#client_ciont").text(data.F_CustomerID); //客户编号 ........
  1122. $("#client_wich").text(data.F_Salesman); //业务员
  1123. $("#client_bnum").text(data.F_SalesPhone); //电话
  1124. $("#client_xlx").text(data.F_Brands); //经营品牌
  1125. $("#client_uict").text(data.F_AreaName); //大区
  1126. $("#client_tyicu").text(data.F_BranchName); //分公司
  1127. $("#F_CompanyName").text(data.F_CompanyName); //公司
  1128. $("#client_citon").text(data.F_MaterialID); //物料编码
  1129. $("#client_ituec").text(data.F_MaterialName); //物料名称
  1130. $("#client_uitio").text(data.F_Model); //型号
  1131. $("#client_yousft").text(data.F_Specs); //规格
  1132. $("#client_classify1").text(data.F_Level1); //一级分类
  1133. $("#client_classify2").text(data.F_Level2); //二级分类
  1134. $("#client_classify3").text(data.F_Level3); //三级分类
  1135. $("#client_lovei").text(data.F_Brand); //品牌
  1136. $("#client_fpeiro").text(data.F_MaterialEffect); //复合肥肥效
  1137. $("#client_chnpin").text(data.F_Pipeline); //产品线
  1138. $("#client_goniy").text(data.F_Craft); //工艺
  1139. // 客户姓名 事发地模块
  1140. $("#xq_khxm").text(data.F_CusName); //客户姓名
  1141. $("#xq_khdh").text(data.F_CusPhone); //客户电话
  1142. $("#xq_company").text(data.F_Description); //问题描述
  1143. $("#xq_source").text(data.F_IncidentProvince); //事发地省
  1144. $('#xq_dieuig').text(data.F_IncidentCity); //事发地市
  1145. $('#xq_handle').text(data.F_IncidentCountry); //事发地县
  1146. $("#xq_fkdep").text(data.F_IncidentTownship); //事发地乡
  1147. $("#xq_responseUser").text(data.F_IncidentDetailed); //事发地详细地址
  1148. $("#xq_suggestion").text(data.SuperiorOpinion); //上级处理意见
  1149. $("#xq_details").text(data.F_DealContent);//处理详情
  1150. $("#xq_bitye").text(data.F_VisitRemarks); //备注
  1151. if (data.F_limit!=0) {
  1152. $("#Work_overtime").text(data.F_limit); //超时时限
  1153. }
  1154. if (data.RemainingTime>=0) {
  1155. $(".surplusText").html("剩余时间:")
  1156. $("#surplus").text(data.RemainingTime+"小时")
  1157. if (data.RemainingTime==0) {
  1158. $("#surplus").text("")
  1159. }
  1160. } else if(data.RemainingTime<0){
  1161. $(".surplusText").html("超时时间:")
  1162. $("#surplus").text(Math.abs(data.RemainingTime)+"小时")
  1163. }
  1164. $("#xq_zhujie").text(data.F_Annotation); //注解
  1165. $("#xq_chaoshi").text(data.F_Reasontimeout); //注解
  1166. if($("#xq_gdzt").text()=="咨询"){
  1167. $('.zixun1').show();//咨询模块
  1168. $('.kehu1').show(); //客户姓名 事发地
  1169. }else if($("#xq_gdzt").text()=="投诉"){
  1170. $('.tousu1').show();//投诉模块
  1171. $('.bianhao1').show();//客户 物料编码
  1172. $('.kehu1').show(); //客户姓名 事发地
  1173. }else if($("#xq_gdzt").text()=="抽检"){
  1174. $('.choujian1').show();//抽检模块
  1175. $('.bianhao1').show();//客户 物料编码
  1176. $('.kehu1').show(); //客户姓名 事发地
  1177. }else if($("#xq_gdzt").text()=="建议及其他"){
  1178. $('.zixun1').show();//咨询模块
  1179. $('.kehu1').show(); //客户姓名 事发地
  1180. }
  1181. }
  1182. }
  1183. });
  1184. }
  1185. // 获取附件信息
  1186. function getWorkOrderDe() {
  1187. $.getJSON(huayi.config.callcenter_url + 'WorkOrderNew/GetDetails', {
  1188. id: detailOrderNum,
  1189. "token": $.cookie("token")
  1190. }, function(result) {
  1191. if(result.state.toLowerCase() == "success") {
  1192. var con = result;
  1193. if (con) {
  1194. $("#fileList").empty();
  1195. var proimglist = con.FileUrl;
  1196. if (proimglist && proimglist.length > 0) {
  1197. $(proimglist).each(function(i, n) {
  1198. var fileType = n.F_FileType;
  1199. var fileType1 = n.F_FileType.split("\/")[0];
  1200. if (fileType === '.jpg'||fileType === '.png'||fileType1==='image') {
  1201. $('<div class="img-box">' +
  1202. '<span class="img_mask"><span onclick=downloadFile("'+ n.F_FileUrl + '","' + n.F_FileName + '","' + n.F_FileType +
  1203. '") title="点击下载"><i class="fa fa-download" aria-hidden="true"></i></span></span>' +
  1204. '<img layer-src="' + n.F_FileUrl + '" src="' + n.F_FileUrl + '" alt="' + n.F_FileName +
  1205. '" class="image-item" /><div>').appendTo("#fileList");
  1206. } else {
  1207. $('<div class="img-box">' +
  1208. '<span class="img_mask"><span href="javascript:;" onclick=downloadFile("' + n.F_FileUrl + '","' + n.F_FileName +
  1209. '","' + n.F_FileType +
  1210. '") title="点击下载"><i class="fa fa-download" aria-hidden="true"></i></span></span>' +
  1211. '<span class="img_filename">'+n.F_OriName + n.F_FileName.split(".")[1] + '</span><div>').appendTo("#fileList");
  1212. }
  1213. });
  1214. layer.photos({
  1215. photos: '#fileList',
  1216. anim: 5, //0-6的选择,指定弹出图片动画类型,默认随机(请注意,3.0之前的版本用shift参数)
  1217. title: '查看图片',
  1218. move: '.layui-layer-title',
  1219. shadeClose: false,
  1220. closeBtn: 1,
  1221. area: ['80%', '90%'],
  1222. tab: function(pic, layero) {
  1223. $('.layui-layer-content').on("mousewheel", function(e, d) {
  1224. helper.methods.zoomImg($('#layui-layer-photos').find('img[alt="' + pic.alt + '"]'), d);
  1225. $('#layui-layer-photos').find('img[alt="' + pic.alt + '"]').dragging({
  1226. move: "both", //拖动方向,x y both
  1227. randomPosition: false //初始位置是否随机
  1228. });
  1229. return false;
  1230. });
  1231. helper.methods.initLayerPhotos('#layui-layer-photos', pic, layero);
  1232. },
  1233. });
  1234. }
  1235. }
  1236. }
  1237. });
  1238. }
  1239. //下载
  1240. function downloadFile(data, strFileName, strMimeType) {
  1241. event.preventDefault();
  1242. //详细见文档 http://danml.com/download.html
  1243. var x = new XMLHttpRequest();
  1244. x.open("GET", data, true);
  1245. x.responseType = 'blob';
  1246. x.onload = function(e) {
  1247. download(x.response, strFileName, strMimeType);
  1248. }
  1249. x.send();
  1250. }
  1251. //获取修改记录
  1252. function initTableLogs() {
  1253. //先销毁表格
  1254. $('#itemTableList4').bootstrapTable('destroy');
  1255. //初始化表格,动态从服务器加载数据
  1256. $("#itemTableList4").bootstrapTable({
  1257. method: "get", //使用get请求到服务器获取数据
  1258. url: huayi.config.callcenter_url + "WorkOrderLogs/GetList", //获取数据的Servlet地址
  1259. contentType: 'application/x-www-form-urlencoded',
  1260. striped: true, //表格显示条纹
  1261. pagination: true, //启动分页
  1262. pageSize: 10, //每页显示的记录数
  1263. pageNumber: 1, //当前第几页
  1264. pageList: [10, 20, 50, 100], //记录数可选列表
  1265. search: false, //是否启用查询
  1266. showColumns: false, //显示下拉框勾选要显示的列
  1267. showRefresh: false, //显示刷新按钮
  1268. sidePagination: "server", //表示服务端请求
  1269. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1270. //设置为limit可以获取limit, offset, search, sort, order
  1271. queryParamsType: "undefined",
  1272. queryParams: function queryParams(params) { //设置查询参数
  1273. var param = {
  1274. page: params.pageNumber, //否 int 当前页
  1275. pagesize: params.pageSize, //否 int 每页数
  1276. orderid: $("#xq_gdbh").text(), //否 string 工单编号
  1277. //keyword: detailOrderNum, //否 string 模糊搜索(之前反馈内容,修改的反馈内容,工单编号)
  1278. //starttime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[0], //否 string 工单起止时间
  1279. //endtime: $('#sc_time').val() && $('#sc_time').val().split(' ~ ')[1], //否 string 工单起止时间
  1280. token: $.cookie("token"),
  1281. };
  1282. return param;
  1283. },
  1284. onLoadSuccess: function() { //加载成功时执行
  1285. //layer.msg("加载成功");
  1286. authorizeOperateButton();
  1287. },
  1288. onLoadError: function() { //加载失败时执行
  1289. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1290. }
  1291. });
  1292. }
  1293. //获取 处理记录 催办记录 评论记录
  1294. function getItemList(type) {
  1295. //先销毁表格
  1296. var table = $("#itemTableList" + type);
  1297. table.bootstrapTable('destroy');
  1298. //初始化表格,动态从服务器加载数据
  1299. table.bootstrapTable({
  1300. method: "get", //使用get请求到服务器获取数据
  1301. url: huayi.config.callcenter_url + "WorkOrderNew/GetItemList", //获取数据的Servlet地址
  1302. contentType: 'application/x-www-form-urlencoded',
  1303. striped: true, //表格显示条纹
  1304. pagination: true, //启动分页
  1305. pageSize: 10, //每页显示的记录数
  1306. pageNumber: 1, //当前第几页
  1307. pageList: [10, 20, 50, 100], //记录数可选列表
  1308. search: false, //是否启用查询
  1309. showColumns: false, //显示下拉框勾选要显示的列
  1310. showRefresh: false, //显示刷新按钮
  1311. sidePagination: "server", //表示服务端请求
  1312. //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
  1313. //设置为limit可以获取limit, offset, search, sort, order
  1314. queryParamsType: "undefined",
  1315. queryParams: function queryParams(params) { //设置查询参数
  1316. var param = {
  1317. pageindex: params.pageNumber,
  1318. pagesize: params.pageSize,
  1319. type: type,
  1320. // id: $("#xq_gdbh").text(), // 工单编号
  1321. id: detailOrderNum, // 工单ID
  1322. token: $.cookie("token")
  1323. };
  1324. return param;
  1325. },
  1326. onLoadSuccess: function() { //加载成功时执行
  1327. //layer.msg("加载成功");
  1328. },
  1329. onLoadError: function() { //加载失败时执行
  1330. //layer.msg("加载数据失败", { time: 1500, icon: 2 });
  1331. }
  1332. });
  1333. }
  1334. //格式化处理详情
  1335. //0 创建
  1336. //1 指派
  1337. //2 接单
  1338. //3 处理
  1339. //4 退回
  1340. //5 异常退回
  1341. //6 催办
  1342. //7 处理完结
  1343. //8评价
  1344. //9 修改
  1345. //10 删除
  1346. //11 待办理
  1347. //12 已办理
  1348. //13 回访
  1349. //14 延期
  1350. function formatterDealDetail(val, row) {
  1351. var str = '';
  1352. if (row.F_OptType == 0)
  1353. str = str + row.F_CreateUser + " 创建工单" + "<br>"; //formatterUserName(row.F_CreateName, row.F_CreateUser)
  1354. if (row.F_OptType == 1)
  1355. str = str + row.F_CreateUser + " 指派工单";
  1356. if (row.F_OptType == 2)
  1357. str = str + row.F_CreateUser + " 接单" + "<br>";
  1358. if (row.F_OptType == 3)
  1359. str = str + row.F_CreateUser + " 处理工单";
  1360. if (row.F_OptType == 4)
  1361. str = str + row.F_CreateUser + " 退回工单";
  1362. if (row.F_OptType == 5)
  1363. str = str + row.F_CreateUser + " 异常退回";
  1364. if (row.F_OptType == 6)
  1365. str = str + row.F_CreateUser + " 催办工单";
  1366. if (row.F_OptType == 7)
  1367. str = str + row.F_CreateUser + " 完结工单";
  1368. if (row.F_OptType == 8)
  1369. str = str + row.F_CreateUser + " 评价工单";
  1370. if (row.F_OptType == 9)
  1371. str = str + row.F_CreateUser + " 修改工单";
  1372. if (row.F_OptType == 10)
  1373. str = str + row.F_CreateUser + " 删除工单";
  1374. if (row.F_OptType == 11)
  1375. str = str + row.F_CreateUser + " 待办理工单";
  1376. if (row.F_OptType == 12)
  1377. str = str + row.F_CreateUser + " 办理工单";
  1378. if (row.F_OptType == 13)
  1379. str = str + row.F_CreateUser + " 回访工单";
  1380. if (row.F_OptType == 14)
  1381. str = str + row.F_CreateUser + " 延期工单";
  1382. //if(!row.IsLast && !row.DealTime && !row.SureUserName && !row.ToDeptName){
  1383. // str = str + formatterUserName(row.F_CreateName, row.F_CreateUser) + " 创建了工单。" + "<br>";
  1384. //}
  1385. //if(row.IsLast) {
  1386. // str = str + formatterUserName(row.F_CreateName, row.F_CreateUser) + " 完结工单。" + "<br>";
  1387. //}
  1388. //if(row.DealTime) {
  1389. // str = str + formatterUserName(row.F_CreateName, row.F_CreateUser) + " 处理工单:" + "<br>";
  1390. // str = str + row.Detail + "<br>";
  1391. //}
  1392. //if(row.SureUserName) {
  1393. // str = str + formatterUserName(row.F_CreateName, row.F_CreateUser) + " 接单。" + "<br>";
  1394. //}
  1395. //if(row.ToDeptName) {
  1396. // if(row.State != 6){
  1397. // str = str + formatterUserName(row.CreateUser, row.CreateUserName) + " 指派工单给 " + row.ToDeptName + ":";
  1398. // if(row.ToUserName) {
  1399. // str = str + formatterUserName(row.ToUser, row.ToUserName);
  1400. // }
  1401. // }
  1402. // if(row.State === 6){
  1403. // str = str + row.ToDeptName + ":" + formatterUserName(row.ToUser, row.ToUserName) + " 将工单退回给 " + formatterUserName(row.CreateUser, row.CreateUserName);
  1404. // }
  1405. // str = str + "<br>";
  1406. //}
  1407. //if(row.IsStart) {
  1408. // str = str + formatterUserName(row.CreateUser, row.CreateUserName) + " 重新开启工单。" + "<br>";
  1409. //}
  1410. return str;
  1411. }
  1412. /**
  1413. * 格式化名称 返回(8000)管理员
  1414. * @user_code 工号
  1415. * @user_name 名称
  1416. * */
  1417. function formatterUserName(user_code, user_name){
  1418. var str = '';
  1419. if(user_code){
  1420. str = '(' + user_code + ')' + user_name;
  1421. }else{
  1422. str = user_name;
  1423. }
  1424. return str;
  1425. }
  1426. function dcexcel(obj) {
  1427. var orderMenu = top.$("iframe:visible")[0].src.split('/WorkOrder/')[1];
  1428. //console.log(orderMenu);
  1429. //工单状态(0待指派 1待接单的 2待完成的(待处理) 3已完成的 4我参与的 5超期工单)
  1430. var state = ''; //否 string 工单状态
  1431. switch(orderMenu) {
  1432. case "WorkOrderAppoint.html": //待指派
  1433. state = '0';
  1434. break;
  1435. case "WorkOrderReceive.html": //待接单
  1436. state = '1';
  1437. break;
  1438. case "WorkOrderDispose.html": //待处理
  1439. state = '2';
  1440. break;
  1441. case "WorkOrderParty.html": //已处理
  1442. state = '3';
  1443. break;
  1444. case "WorkOrderPartake.html": //已参与
  1445. state = '10';
  1446. break;
  1447. case "WorkOrderOverdue.html": //超期
  1448. state = '5';
  1449. break;
  1450. case "approval_list.html": //超期
  1451. state = '8';
  1452. break;
  1453. case "WorkOrderEmployees.html": //员工工单
  1454. state = '14';
  1455. break;
  1456. case "WorkOrderClient.html": //客户反馈
  1457. state = '9';
  1458. break;
  1459. default:
  1460. break;
  1461. }
  1462. var url = huayi.config.callcenter_url + "WorkOrderNew/GetComprehensive?token=" + $.cookie("token");
  1463. url += "&keywords=" + $("#sc_key").val();
  1464. url += "&state=" + $("#sc_state").val();
  1465. url += "&code=" + $('#sc_ke').val();
  1466. url += "&salebase=" + $('#sc_shdi').val();
  1467. url += "&question=" + $("#Wenti").val();
  1468. url += "&source=" + $("#source").val();
  1469. url += "&starttime=" + ($('#sc_time').val() && $('#sc_time').val().split(' ~ ')[0]);
  1470. url += "&endtime=" + ($('#sc_time').val() && $('#sc_time').val().split(' ~ ')[1]);
  1471. url += "&type=" + $("#sc_type").val();
  1472. url += "&createby=" + $("#sc_tian").val();
  1473. url += "&category=" + $("#sc_Chanp").val();
  1474. url += "&visitby=" + $("#sc_Hfren").val();
  1475. url += "&visitresult=" + $("#sc_Hfaieg").val();
  1476. url += "&description=" + $("#sc_Ques").val();
  1477. url += "&isdc=1";
  1478. obj.href = url;
  1479. }
  1480. //催办的 导出
  1481. function dcexcels(obj) {
  1482. var url = huayi.config.callcenter_url + "WorkOrderNew/GetOvertime?token=" + $.cookie("token");
  1483. url += "&keyword=" + $("#sc_key").val();
  1484. url += "&type=" + $("#sc_source").val();
  1485. url += "&typeclass=" + $("#sc_type").val();
  1486. url += "&starttime=" + ($('#sc_time').val() && $('#sc_time').val().split(' ~ ')[0]);
  1487. url += "&endtime=" + ($('#sc_time').val() && $('#sc_time').val().split(' ~ ')[1]);
  1488. url += "&areaid=" + $("#sc_rengin").val();
  1489. url += "&regionid=" + $("#sc_pro").val();
  1490. url += "&buldingid=" + $("#sc_floor").val();
  1491. obj.href = url;
  1492. }
  1493. function ZXCPMC(obj) {
  1494. obj.empty();
  1495. obj.append('<option selected="selected" value="">请选择产品名称</option>');
  1496. $.getJSON(huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag", {
  1497. "token": $.cookie("token"),
  1498. flag:"CPZL",
  1499. }, function (data) {
  1500. if (data.state.toLowerCase() == "success") {
  1501. var content = data.data;
  1502. $(content).each(function (i, n) {
  1503. $("<option value='" + n.F_Name + "'>" + n.F_Name + "</option>").appendTo(obj);
  1504. })
  1505. }
  1506. })
  1507. }
  1508. //问题类别1
  1509. function WTLB1(obj) {
  1510. if (!wentiType) {
  1511. wentiType=1
  1512. }
  1513. obj.empty();
  1514. obj.append('<option selected="selected" value="">请选择问题类别</option>');
  1515. $.getJSON(huayi.config.callcenter_url + "WorkOrder/GetQuestionType", {
  1516. "token": $.cookie("token"),
  1517. type: wentiType,
  1518. pid:0,
  1519. }, function (data) {
  1520. if (data.state.toLowerCase() == "success") {
  1521. var content = data.data;
  1522. $(content).each(function (i, n) {
  1523. $("<option value='" + n.text + "'>" + n.text + "</option>").appendTo(obj);
  1524. })
  1525. }
  1526. })
  1527. }