zhengbingbing
/
ZXZB_CallCenterUI5.0


			
				
					
						
						
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							<!DOCTYPE html>
<html>
<head>
    <meta charset="UTF-8">
    <title>待处理列表</title>
    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <script src="../Script/Common/huayi.load.js"></script>
    <script src="../Script/Common/huayi.config.js"></script>
    <link rel="stylesheet" href="../js/zTree/zTreeStyle.css" />	
    <link href="../css/WorkOrder/Search.css" rel="stylesheet">
    	<link href="../css/init.css" rel="stylesheet" />
    <script src="../js/zTree/jquery.ztree.core.js"></script>
    <script src="../My97DatePicker/WdatePicker.js"></script>
    <script src="../js/WorkOrder/WorkOrder.js"></script>

    <style>
        table td {
            word-break:break-all;
            word-wrap:break-word;
        }
        table th {
            min-width:100px;
        }
    </style>
</head>
<body class="gray-bg">
    <div class="wrapper wrapper-content animated fadeInRight">
    	<div class="daoHang clearfix">
				<div class="dhLeft">
					<sapn><i class="syIcon"></i>位置：<a href="javaScript:;" id="ReIndex">首页</a>&gt;<a href="javaScript:;">工单管理</a>&gt;<a href="" style="color: #000;">待处理列表</a></sapn>
				</div>
			</div>
        <div class="th-box">
            <div class="th-bar">
                <div class="seach-box fr">
                    <ul>
                        <li>客户名称：<input class="photo x-color inputs" type="text" id="name" /></li>
                        <li>客户电话：<input class="photo x-color inputs" type="text" id="tel" /></li>
                        <li><a class="sc_btn btns ss">搜索</a></li>
                        <li><a class="sc_btn btns gjss">高级搜索</a></li>
                        <li><a class="sc_btn btns" onclick="dcexcel(this)">导出</a></li>
                    </ul>
                </div>
            </div>
        </div>
        <div style="width: 100%;padding: 10px;">
            <table id="workorderlist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
                <thead>
                    <tr>
                        <th data-field="WorkOrderID" data-formatter="View" data-align="center">工单编号</th>
                        <th data-field="Type" data-formatter="GetTypeName" data-align="center">工单类型</th>
                        <th data-field="State" data-formatter="GetStateName" data-align="center">工单状态</th>
                        <th data-field="TypeClassName" data-align="center">问题类型</th>
                        <th data-field="Customer" data-align="center">客户</th>
                        <th data-field="CustomerTel" data-align="center">客户电话</th>
                        <th data-field="Detail" data-formatter="GetCont">工单内容</th>
                        <th data-field="clcontent" data-formatter="GetCont">处理内容</th>
                        <th data-field="CreateUser" data-align="center">坐席工号</th>
                        <th data-field="CreateUserName" data-align="center">坐席姓名</th>
                        <th data-field="CreateTime" data-align="center">创建时间</th>
                        <th data-field="CBCount" data-align="center">催办</th>
                        <th data-field="WorkOrderID" data-formatter="OverTime" data-align="center">工单超时</th>
                        <th data-field="WorkOrderID" data-formatter="Dispose" data-align="center">操作</th>
                    </tr>
                </thead>
            </table>
        </div>
        <!--查看详情-->
        <div class="ckxq  Hidens">
            <ul class="clearfix ckxq_ul">
                <li class="Active">工单详情</li>
                <li>处理记录</li>
                <li>催办记录</li>
                <li>补充记录</li>
                <li>评论记录</li>
                <span class="Closed">×</span>
            </ul>
            <div class="gdxq">
                <div class="">
                    <table id="gdxq_table" border="0" class="table table-bordered  table-hover " style="width: 100%;">
                        <tbody class="tbodys">
                            <tr>
                                <th>工单编号：</th>
                                <td>
                                    <span id="xq_gdbh"></span>
                                </td>
                                <th>工单类型：</th>
                                <td>
                                    <span id="xq_gdlx"></span>
                                </td>
                                <th>创建时间：</th>
                                <td>
                                    <span id="xq_cjsj"></span>
                                </td>
                            </tr>
                            <tr>
                                <th>工单状态：</th>
                                <td>
                                    <span id="xq_gdzt"></span>
                                </td>
                                <th>客户姓名：</th>
                                <td>
                                    <span id="xq_khxm"></span>
                                </td>
                                <th>客户电话：</th>
                                <td>
                                    <span id="xq_khdh"></span>
                                </td>
                            </tr>
                            <tr>
                                <th>问题类型：</th>
                                <td>
                                    <span id="xq_wtlx"></span>
                                </td>
                                <th>坐席工号：</th>
                                <td>
                                    <span id="xq_zxgh"></span>
                                </td>
                                <th>坐席姓名：</th>
                                <td>
                                    <span id="xq_zxxm"></span>
                                </td>
                            </tr>
                            <tr>
                                <th>工单内容：</th>
                                <td colspan="5">
                                    <span id="xq_gdnr" ></span>
                                </td>
                            </tr>
                        </tbody>

                    </table>
                </div>
            </div>
            <div class="gdxq" style="display:none;">
                <table id="cllist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
                    <thead>
                        <tr>
                            <th data-field="WorkOrderID" data-formatter="ComXQ">处理详情</th>
                            <th data-field="CreateTime">创建时间</th>
                        </tr>
                    </thead>
                </table>
            </div>
            <div class="gdxq" style="display:none;">
                <table id="cblist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
                    <thead>
                        <tr>
                            <th data-field="CreateUserName">催办人</th>
                            <th data-field="ToDeptName">被催办部门</th>
                            <th data-field="ToUserName">被催办人</th>
                            <th data-field="Detail">催办详情</th>
                            <th data-field="CreateTime">创建时间</th>
                        </tr>
                    </thead>
                </table>
            </div>
            <div class="gdxq" style="display:none;">
                <table id="bclist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
                    <thead>
                        <tr>
                            <th data-field="CreateUserName">补充人</th>
                            <th data-field="Detail">补充详情</th>
                            <th data-field="CreateTime">创建时间</th>
                        </tr>
                    </thead>
                </table>
            </div>
            <div class="gdxq" style="display:none;">
                <table id="pllist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
                    <thead>
                        <tr>
                            <th data-field="CreateUserName">评论人</th>
                            <th data-field="Detail">评论详情</th>
                            <th data-field="CreateTime">创建时间</th>
                        </tr>
                    </thead>
                </table>
            </div>
        </div>
    </div>
    
    <div class="t-shade">
        <!--高级搜索-->
        <div class="shade_k gjsu ">
            <div class="shade_title">
                <span>高级搜索<srong class="cknum"></srong></span>
                <span class="setwin"><a>x</a></span>
            </div>
            <div class="shade_content">
                <div class="dgxx_table size-13">
                    <table class="_table1 table table-bordered  table-hover " border="0" cellspacing="0" cellpadding="0" style="width: 100%;">
                        <tr>
                            <th>工单类型：</th>
                            <td>
                                <div class="inpBox">
                                    <input type="text" class="inps select" readonly="readonly" />
                                    <input type="hidden" class="inps " id="ss_gdlx" />
                                    <i class="xl xl_two"></i>
                                    <div class="xl_common">
                                        <ul class="xl_box">
                                            <li>--请选择--</li>
                                            <li itemid="1">售前咨询</li>
                                            <li itemid="2">报修服务</li>
                                            <li itemid="3">投诉建议</li>
                                        </ul>
                                    </div>
                                </div>
                            </td>
                            <th>工单编号：</th>
                            <td>
                                <div class="inpBox">
                                    <input type="text" class="inps " id="ss_gdbh" />
                                </div>
                            </td>
                        </tr>
                        <tr>
                            <th>客户姓名：</th>
                            <td>
                                <div class="inpBox">
                                    <input type="text" class="inps " id="ss_khxm" />
                                </div>
                            </td>

                            <th>客户电话：</th>
                            <td>
                                <div class="inpBox">
                                    <input type="text" class="inps " id="ss_khdh" />
                                </div>
                            </td>
                        </tr>
                        <tr>
                            <th>工单内容：</th>
                            <td colspan="3">
                                <div class="inpBox">
                                    <input type="text" class="inps " id="ss_gdnr" />
                                </div>
                            </td>
                        </tr>
                    </table>
                </div>
                <div class="clearfix wh_btn">
                    <input type="button" value="搜索" class="btn-info" id="gjss" />
                </div>
            </div>
        </div>
        <!--处理工单-->
        <div class="shade_k clgd ">
            <div class="shade_title">
                <span>处理工单<srong class="cknum"></srong></span>
                <span class="setwin"><a>x</a></span>
            </div>
            <div class="shade_content">
                <div class="dgxx_table size-13">
                    <table class="_table1 table table-bordered  table-hover " border="0" cellspacing="0" cellpadding="0" style="width: 100%;">
                        <tr>
                            <th>工单编号：</th>
                            <td>
                                <span id="cl_gdbh"></span>
                            </td>

                            <th>工单类型：</th>
                            <td>
                                <span id="cl_gdlx"></span>
                            </td>
                        </tr>
                        <tr>
                            <th>客户姓名：</th>
                            <td>
                                <span id="cl_khxm"></span>
                            </td>

                            <th>客户电话：</th>
                            <td>
                                <span id="cl_khdh"></span>
                            </td>
                        </tr>
                        <tr>
                            <th>工单内容：</th>
                            <td colspan="3">
                                <span id="cl_gdnr"></span>
                            </td>
                        </tr>
                        <tr>
                            <th>处理方式：</th>
                            <td colspan="3">
                                <div >
                                    <label style="font-weight: normal;">
                                        <input type="radio" value="1" name="ltype" checked="checked" /> 结束
                                    </label>
                                    &nbsp;&nbsp;&nbsp;&nbsp;
                                    <label style="font-weight: normal;">
                                        <input type="radio" value="0" name="ltype" />转派
                                    </label>
                                </div>
                            </td>
                        </tr>
                        <tr style="display:none;" class="js">
                            <th>接收部门：</th>
                            <td>
                                <div class="inpBox">
                                    <input type="text" class="inps tree" readonly="readonly" id="clbmname" />
                                    <input type="hidden" class="inps " id="clbm" />
                                    <i class="xl"></i>
                                    <div class="addTree">
                                        <ul id="zrbmtree" class="ztree"></ul>
                                    </div>
                                </div>
                            </td>

                            <th>接收人：</th>
                            <td>
                                <div class="inpBox">
                                    <input type="text" class="inps select" readonly="readonly" id="clidname" />
                                    <input type="hidden" class="inps " id="clid" />
                                    <i class="xl"></i>
                                    <div class="xl_common">
                                        <ul class="xl_box clid"></ul>
                                    </div>
                                </div>
                            </td>
                        </tr>
                        <tr>
                            <th>处理内容：</th>
                            <td colspan="3">
                                <div >
                                    <textarea id="cont" name="" rows="3" style="width:100%;"></textarea>
                                </div>
                            </td>
                        </tr>
                    </table>
                </div>
                <div class="clearfix wh_btn">
                    <input type="button" value="确定" class="btn-info" id="clgd" />
                </div>
            </div>
        </div>
    </div>
    <script>
        var selid;
        var zpid;
        var stype=1;
        $(document).ready(function () {

            //处理工单
            $("#clgd").click(function () {
                var val = $("input[name='ltype']:checked").val();
                if (!val) {
                    layer.confirm('请选择处理方式！', {
                        btn: ['确定']
                    });
                    return;
                }
                if (val == '0') {
                    if (!$("#clbm").val()) {
                        layer.confirm('请选择接收部门！', {
                            btn: ['确定']
                        });
                        return;
                    }
                }
                if (!$("#cont").val()) {
                    layer.confirm('请输入处理内容！', {
                        btn: ['确定']
                    });
                    return;
                }
                $.post(huayi.config.callcenter_url+'WorkOrder/DealWorkOrder', { orderid: zpid, isend: val, clbm: $("#clbm").val(), clid: $("#clid").val(),cont:$("#cont").val(), "token": $.cookie("token") }, function (result) {
                    result = $.parseJSON(result);
                    if (result.state.toLowerCase() == "success") {

                        layer.msg("处理工单成功");
                        $(".t-shade").removeClass("cx");
                        $(".clgd").removeClass("cx");
                        initTable();
                    }
                })
            })
        })
        function initTable() {
            //先销毁表格
            $('#workorderlist').bootstrapTable('destroy');
            //初始化表格,动态从服务器加载数据
            $("#workorderlist").bootstrapTable({
                method: "get",  //使用get请求到服务器获取数据
                url: huayi.config.callcenter_url+"WorkOrder/GetList", //获取数据的Servlet地址
                striped: true,  //表格显示条纹
                pagination: true, //启动分页
                pageSize: 5,  //每页显示的记录数
                pageNumber: 1, //当前第几页
                pageList: [10, 20, 50, 100],  //记录数可选列表
                search: false,  //是否启用查询
                showColumns: false,  //显示下拉框勾选要显示的列
                showRefresh: false,  //显示刷新按钮
                sidePagination: "server", //表示服务端请求
                //设置为undefined可以获取pageNumber，pageSize，searchText，sortName，sortOrder
                //设置为limit可以获取limit, offset, search, sort, order
                queryParamsType: "undefined",
                queryParams: function queryParams(params) {   //设置查询参数
                    var param = {
                        page: params.pageNumber,
                        pagesize: params.pageSize,
                        ltype: 2,
                        token: $.cookie("token")
                    };
                    if (stype == '1') {
                        param.name = $("#name").val();
                        param.tel = $("#tel").val();
                    } else if (stype == '2') {
                        param.name = $("#ss_khxm").val();
                        param.tel = $("#ss_khdh").val();
                        param.key = $("#ss_gdnr").val();
                        param.type = $("#ss_gdlx").val();
                        param.orderid = $("#ss_gdbh").val();
                    }
                    return param;
                },
                onLoadSuccess: function () {  //加载成功时执行
                    //layer.msg("加载成功");
                },
                onLoadError: function () {  //加载失败时执行
                    //layer.msg("加载数据失败", { time: 1500, icon: 2 });
                }
            });
        }
        function dcexcel(obj) {
            var url = huayi.config.callcenter_url + "WorkOrder/ExportList?ltype=2&token=" + $.cookie("token");

            if (stype == '1') {
                url += "&name=" + $("#name").val() + "&tel=" + $("#tel").val();
            } else if (stype == '2') {
                url += "&name=" + $("#ss_khxm").val() + "&tel=" + $("#ss_khdh").val() + "&key=" + $("#ss_gdnr").val();
                url += "&type=" + $("#ss_gdlx").val() + "&orderid=" + $("#ss_gdbh").val();
            }
            obj.href = url;
        }
        function GetCont(val) {
            var str = '<div '
            if (val.length > 20) {
                str = str + ' title="' + val + '" ';
                val = val.substr(0, 20) + "...";
            }
            return str + '>' + val + '</div>';
        }
    </script>
</body>
</html>