1.诉求受理对比

2.语音通知接口调整

CallCenterApi/CallCenterApi.BLL/T_Bus_WorkOrderReport.cs

@@ -168,6 +168,24 @@ namespace CallCenterApi.BLL
         }
         #endregion
 
+        #region 诉求受理对比
+        public List<Model.AppealReport> DataTableAppealList(DataTable dt)
+        {
+            List<Model.AppealReport> list = new List<Model.AppealReport>();
+            if (dt.Rows.Count > 0)
+            {
+                foreach (DataRow r in dt.Rows)
+                {
+                    list.Add(new Model.AppealReport
+                    {
+                        WorkOrderId = r["F_WorkOrderId"] == DBNull.Value ? "" : r["F_WorkOrderId"].ToString(),
+                        UserCode = r["F_CreateUser"] == DBNull.Value ? "" : r["F_CreateUser"].ToString()
+                    });
+                }
+            }
+            return list;
+        }
+        #endregion
 
 
 

CallCenterApi/CallCenterApi.BLL/T_CTI_TaskVoiceTemp.cs

@@ -25,11 +25,11 @@ namespace CallCenterApi.BLL
             return dal.Update(model);
         }
         /// <summary>
-        /// 删除一条数据
+        /// 删除多条数据
         /// </summary>
-        public bool Delete(int id)
+        public bool DeleteBatch(string ids)
         {
-            return dal.Delete(id);
+            return dal.DeleteBatch(ids);
         }
         /// <summary>
         /// 得到一个对象实体

CallCenterApi/CallCenterApi.DAL/T_CTI_Task.cs

@@ -39,9 +39,9 @@ namespace CallCenterApi.DAL
         {
             StringBuilder strSql = new StringBuilder();
             strSql.Append("insert into T_CTI_Task(");
-            strSql.Append("TaskName,TrunkGroupID,CallerNum,CallType,ExInfo,MaxTrunkCount,IntensityCoefficient,ItemTableName,State,AddTime,y_PSort,y_TkModelId,y_SXH,y_FPCount,y_YJCount,y_HCCount,y_HSCount,y_HTCount,y_HMCount,y_OkCount,y_RFCount,y_ConsCount,y_InvlCount,y_NoAnswerCount,y_ShutDownCount,TaskType,Pre,Concurrency,ConcurrencyType,StartTime1,EndTime1,StartTime2,EndTime2,TaskCategoryId,TaskContent,IsExcuteNow,LoopTime)");
+            strSql.Append("TaskName,State,AddTime,y_YJCount,y_HMCount,Pre,Concurrency,ConcurrencyType,StartTime1,EndTime1,StartTime2,EndTime2,TaskCategoryId,TaskContent,IsExcuteNow,LoopTime)");
             strSql.Append(" values (");
-            strSql.Append("@TaskName,@TrunkGroupID,@CallerNum,@CallType,@ExInfo,@MaxTrunkCount,@IntensityCoefficient,@ItemTableName,@State,@AddTime,@y_PSort,@y_TkModelId,@y_SXH,@y_FPCount,@y_YJCount,@y_HCCount,@y_HSCount,@y_HTCount,@y_HMCount,@y_OkCount,@y_RFCount,@y_ConsCount,@y_InvlCount,@y_NoAnswerCount,@y_ShutDownCount,@TaskType,@Pre,@Concurrency,@ConcurrencyType,@StartTime1,@EndTime1,@StartTime2,@EndTime2,@TaskCategoryId,@TaskContent,@IsExcuteNow,@LoopTime)");
+            strSql.Append("@TaskName,@State,@AddTime,@y_YJCount,@y_HMCount,@Pre,@Concurrency,@ConcurrencyType,@StartTime1,@EndTime1,@StartTime2,@EndTime2,@TaskCategoryId,@TaskContent,@IsExcuteNow,@LoopTime)");
             strSql.Append(";select @@IDENTITY");
             SqlParameter[] parameters = {
                     new SqlParameter("@TaskName", SqlDbType.VarChar,200),
@@ -62,19 +62,21 @@ namespace CallCenterApi.DAL
                     new SqlParameter("@LoopTime", SqlDbType.Int)
         };
             parameters[0].Value = model.TaskName;
-            parameters[8].Value = model.State;
-            parameters[9].Value = model.AddTime;
-            parameters[26].Value = model.Pre;
-            parameters[27].Value = model.Concurrency;
-            parameters[28].Value = model.ConcurrencyType;
-            parameters[29].Value = model.StartTime1;
-            parameters[30].Value = model.EndTime1;
-            parameters[31].Value = model.StartTime2;
-            parameters[32].Value = model.EndTime2;
-            parameters[30].Value = model.TaskCategoryId;
-            parameters[31].Value = model.TaskContent;
-            parameters[32].Value = model.IsExcuteNow;
-            parameters[33].Value = model.LoopTime;
+            parameters[1].Value = model.State;
+            parameters[2].Value = model.AddTime;
+            parameters[3].Value = model.y_YJCount;
+            parameters[4].Value = model.y_HMCount;
+            parameters[5].Value = model.Pre;
+            parameters[6].Value = model.Concurrency;
+            parameters[7].Value = model.ConcurrencyType;
+            parameters[8].Value = model.StartTime1;
+            parameters[9].Value = model.EndTime1;
+            parameters[10].Value = model.StartTime2;
+            parameters[11].Value = model.EndTime2;
+            parameters[12].Value = model.TaskCategoryId;
+            parameters[13].Value = model.TaskContent;
+            parameters[14].Value = model.IsExcuteNow;
+            parameters[15].Value = model.LoopTime;
             object obj = DbHelperSQL.GetSingle(strSql.ToString(), parameters);
             if (obj == null)
             {
@@ -115,6 +117,7 @@ namespace CallCenterApi.DAL
                     new SqlParameter("@AddTime", SqlDbType.DateTime),
                     new SqlParameter("@y_YJCount", SqlDbType.Int,4),
                     new SqlParameter("@y_HMCount", SqlDbType.Int,4),
+                    new SqlParameter("@TaskID", SqlDbType.Int),
                     new SqlParameter("@Pre",SqlDbType.VarChar,300),
                     new SqlParameter("@Concurrency", SqlDbType.Int),
                     new SqlParameter("@ConcurrencyType", SqlDbType.Int),
@@ -128,22 +131,22 @@ namespace CallCenterApi.DAL
                     new SqlParameter("@LoopTime", SqlDbType.Int)
             };
             parameters[0].Value = model.TaskName;
-            parameters[8].Value = model.State;
-            parameters[9].Value = model.AddTime;
-            parameters[14].Value = model.y_YJCount;
-            parameters[18].Value = model.y_HMCount;
-            parameters[26].Value = model.TaskID;
-            parameters[27].Value = model.Pre;
-            parameters[28].Value = model.Concurrency;
-            parameters[29].Value = model.ConcurrencyType;
-            parameters[30].Value = model.StartTime1;
-            parameters[31].Value = model.EndTime1;
-            parameters[32].Value = model.StartTime2;
-            parameters[33].Value = model.EndTime2;
-            parameters[34].Value = model.TaskCategoryId;
-            parameters[35].Value = model.TaskContent;
-            parameters[36].Value = model.IsExcuteNow;
-            parameters[37].Value = model.LoopTime;
+            parameters[1].Value = model.State;
+            parameters[2].Value = model.AddTime;
+            parameters[3].Value = model.y_YJCount;
+            parameters[4].Value = model.y_HMCount;
+            parameters[5].Value = model.TaskID;
+            parameters[6].Value = model.Pre;
+            parameters[7].Value = model.Concurrency;
+            parameters[8].Value = model.ConcurrencyType;
+            parameters[9].Value = model.StartTime1;
+            parameters[10].Value = model.EndTime1;
+            parameters[11].Value = model.StartTime2;
+            parameters[12].Value = model.EndTime2;
+            parameters[13].Value = model.TaskCategoryId;
+            parameters[14].Value = model.TaskContent;
+            parameters[15].Value = model.IsExcuteNow;
+            parameters[16].Value = model.LoopTime;
 
 
             int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);

CallCenterApi/CallCenterApi.DAL/T_CTI_TaskVoiceTemp.cs

@@ -43,7 +43,7 @@ namespace CallCenterApi.DAL
         public bool Update(CallCenterApi.Model.T_CTI_TaskVoiceTemp model)
         {
             StringBuilder strSql = new StringBuilder();
-            strSql.Append("update T_CTI_Task set ");
+            strSql.Append("update T_CTI_TaskVoiceTemp set ");
             strSql.Append(" F_CategoryId=@F_CategoryId, ");
             strSql.Append(" F_Title=@F_Title, ");
             strSql.Append(" F_Content=@F_Content, ");
@@ -66,16 +66,16 @@ namespace CallCenterApi.DAL
             }
         }
         /// <summary>
-        /// 删除一条数据
+        /// 删除多条数据
         /// </summary>
-        public bool Delete(int id)
+        public bool DeleteBatch(string ids)
         {
 
             StringBuilder strSql = new StringBuilder();
             strSql.Append("delete from T_CTI_TaskVoiceTemp ");
-            strSql.Append(" where F_Id=@F_Id");
+            strSql.Append(" where F_Id in(" + ids + ")");
 
-            int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), new SqlParameter("@F_Id", SqlDbType.Int));
+            int rows = DbHelperSQL.ExecuteSql(strSql.ToString());
             if (rows > 0)
             {
                 return true;

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/callout/CallPlanController.cs

@@ -41,6 +41,10 @@ namespace CallCenterApi.Interface.Controllers.callout
             {
                 sql += "  and (TaskName like '%" + filter.Name.Trim() + "%' ) ";
             }
+            if (filter.CategoryId > 0)
+            {
+                sql += "  and CategoryId=" + filter.CategoryId;
+            }
 
             Model.PageData<Model.T_CTI_Task> pageModel = new Model.PageData<Model.T_CTI_Task>();
             var recordCount = 0;
@@ -55,6 +59,7 @@ namespace CallCenterApi.Interface.Controllers.callout
                              true,
                              out recordCount);
             List<Model.T_CTI_Task> modelList = new BLL.T_CTI_Task().DataTableToList(dt);
+            var categoryList = taskCategoryBLL.DataTableToList(taskCategoryBLL.GetList("").Tables[0]);
             var list = new List<CallPlanDto>();
 
             var obj = new
@@ -63,6 +68,7 @@ namespace CallCenterApi.Interface.Controllers.callout
                 {
                     id = x.TaskID,
                     name = x.TaskName,
+                    categoryname = categoryList.SingleOrDefault(y => y.F_Id == x.TaskCategoryId)?.F_Name ?? "",
                     allcount = x.y_HMCount,     //号码总数
                     connected = x.y_YJCount,    //已接总数
                     connectfailed = (x.y_HMCount - x.y_YJCount) < 0 ? 0 : (x.y_HMCount - x.y_YJCount)  //未接总数
@@ -93,16 +99,16 @@ namespace CallCenterApi.Interface.Controllers.callout
                 content = model.TaskContent,
                 isexcutenow = model.IsExcuteNow ?? false,
                 looptime = model.LoopTime,
-                state = "暂停",
+                //state = "暂停",
                 addtime = Convert.ToDateTime(model.AddTime).ToString("yyyy-MM-dd HH:mm:ss"),
-                pre = model.Pre, //线路前缀
-                concurrencytypestr = model.ConcurrencyType == 0 ? "并发数" : "并发速率",
-                concurrencytype = model.ConcurrencyType,
-                concurrency = model.Concurrency,
-                starttime1 = model.StartTime1.ToString("HH:mm"),
-                endtime1 = model.EndTime1.ToString("HH:mm"),
-                starttime2 = model.StartTime2.ToString("HH:mm"),
-                endtime2 = model.EndTime2.ToString("HH:mm"),
+                //pre = model.Pre, //线路前缀
+                //concurrencytypestr = model.ConcurrencyType == 0 ? "并发数" : "并发速率",
+                //concurrencytype = model.ConcurrencyType,
+                //concurrency = model.Concurrency,
+                starttime1 = model.StartTime1?.ToString("yyyy-MM-dd HH:mm:ss") ?? "",
+                endtime1 = model.EndTime1?.ToString("yyyy-MM-dd HH:mm:ss") ?? "",
+                starttime2 = model.StartTime2?.ToString("yyyy-MM-dd HH:mm:ss") ?? "",
+                endtime2 = model.EndTime2?.ToString("yyyy-MM-dd HH:mm:ss") ?? "",
             });
         }
         /// <summary>
@@ -525,11 +531,14 @@ namespace CallCenterApi.Interface.Controllers.callout
         /// <param name="id"></param>
         /// <param name="state"></param>
         /// <returns></returns>
-        public ActionResult DeleteVoiceTemp(int id)
+        public ActionResult DeleteVoiceTemp(int[] ids)
         {
             //if (!Request.IsAuthenticated)
             //    return NoToken("未知错误，请重新登录");
-            if (taskVoiceTempBLL.Delete(id))
+            if (ids == null || ids.Length <= 0)
+                return Error("获取参数失败");
+            var idStr = string.Join(",", ids);
+            if (taskVoiceTempBLL.DeleteBatch(idStr))
                 return Success("修改成功");
             return Error("修改失败");
         }

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/WorkOrderReportController.cs

@@ -664,6 +664,55 @@ namespace CallCenterApi.Interface.Controllers.report
             }.ToJson());
         }
 
+        /// <summary>
+        /// 诉求受理对比
+        /// </summary>
+        /// <returns></returns>
+        public ActionResult GetAppeal(DateTime? start, DateTime? end, int pageIndex = 1, int pageSize = 10, bool isExport = false)
+        {
+            if (start == null)
+            {
+                start = DateTools.FirstDayOfMonth(DateTime.Now.Date);
+            }
+            if (end == null)
+            {
+                end = DateTools.LastDayOfMonth(DateTime.Now.Date);
+            }
+            var lastStart = DateTools.FirstDayOfPreviousMonth(DateTime.Now.Date);
+            var lastEnd = DateTools.LastDayOfPrdviousMonth(DateTime.Now.Date);
+            var lastYearStart = DateTools.FirstDayOfMonth(DateTime.Now.AddYears(-1).Date);
+            var lastYearEnd = DateTools.LastDayOfMonth(DateTime.Now.AddYears(-1).Date);
+            // var deptList = departmentBLL.DataTableToList(departmentBLL.GetList(" F_State=0 AND  F_DeptNameSpell=3 ").Tables[0]);
+            var userList = userAccount.DataTableToList(userAccount.GetList(" F_DeleteFlag=0  AND F_SeatFlag=1 ").Tables[0]);
+            var workOrderListNow = new BLL.T_Bus_WorkOrderReport().DataTableAppealList(DbHelperSQL.Query($"SELECT F_WorkOrderId,F_CreateUser FROM T_Bus_WorkOrder WHERE  datediff(s, '{start}', F_CreateTime) > 0  and   datediff(s, '{end}', F_CreateTime) < 0  and F_IsDelete = 0 AND F_WorkOrderId IS NOT NULL").Tables[0]);
+            var workOrderListLast = new BLL.T_Bus_WorkOrderReport().DataTableAppealList(DbHelperSQL.Query($"SELECT F_WorkOrderId,F_CreateUser FROM T_Bus_WorkOrder WHERE  datediff(s, '{lastStart}', F_CreateTime) > 0  and   datediff(s, '{lastEnd}', F_CreateTime) < 0  and F_IsDelete = 0 AND F_WorkOrderId IS NOT NULL").Tables[0]);
+            var workOrderListLastYear = new BLL.T_Bus_WorkOrderReport().DataTableAppealList(DbHelperSQL.Query($"SELECT F_WorkOrderId,F_CreateUser FROM T_Bus_WorkOrder WHERE  datediff(s, '{lastYearStart}', F_CreateTime) > 0  and   datediff(s, '{lastYearEnd}', F_CreateTime) < 0  and F_IsDelete = 0 AND F_WorkOrderId IS NOT NULL").Tables[0]);
+            List<AppealDto> list = new List<AppealDto>();
+            userList.ForEach(x =>
+            {
+                var count = workOrderListNow.Where(y => x.F_UserCode == y.UserCode).ToList().Count();
+                var lastCount = workOrderListLast.Where(y => x.F_UserCode == y.UserCode).ToList().Count();
+                var lastYearCount = workOrderListLastYear.Where(y => x.F_UserCode == y.UserCode).ToList().Count();
+                list.Add(new AppealDto
+                {
+                    name = x.F_UserName,
+                    count = count,
+                    mom = lastCount == 0 ? "0%" : count == 0 ? "0%" : ((double)count / lastCount * 100).ToString("f2") + "%",
+                    yoy = lastYearCount == 0 ? "0%" : count == 0 ? "0%" : ((double)count / lastYearCount * 100).ToString("f2") + "%"
+                });
+            });
+            if (isExport)
+            {
+                var dt = list.ToDataTable(new string[] { "name", "count", "mom", "yoy" });
+                new NPOIHelper().ExportToExcel($"诉求受理对比{Convert.ToDateTime(start).ToString("yyyyMMdd")}-{Convert.ToDateTime(end).ToString("yyyyMMdd")}", dt, new string[] { "坐席名称", "受理数量", "上月环比", "去年同期同比" });
+                return Success("导出excel");
+            }
+            return Content(new
+            {
+                rows = list.Skip((pageIndex - 1) * pageSize).Take(pageSize),
+                total = list.Count
+            }.ToJson());
+        }
 
         /// <summary>
         /// 工单周报

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Models/Dto/WorkOrderReportDto.cs

@@ -282,4 +282,25 @@ namespace CallCenterApi.Interface.Models.Dto
         public string noticerate { get; set; }
 
     }
+
+    public class AppealDto
+    {
+        /// <summary>
+        /// 坐席名称
+        /// </summary>
+        public string name { get; set; }
+        /// <summary>
+        /// 坐席处理工单数量
+        /// </summary>
+        public int count { get; set; }
+        /// <summary>
+        /// 上月环比
+        /// </summary>
+        public string mom { get; set; }
+        /// <summary>
+        /// 去年同期同比
+        /// </summary>
+        public string yoy { get; set; }
+
+    }
 }

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Models/Filter/FilterCallPlan.cs

@@ -12,6 +12,10 @@ namespace CallCenterApi.Interface.Models.Filter
         /// 任务名称
         /// </summary>
         public string Name { get; set; }
+        /// <summary>
+        /// 分类Id
+        /// </summary>
+        public int CategoryId { get; set; } = 0;
 
     }
 }

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Models/Input/CallPlanInput.cs

@@ -26,7 +26,7 @@ namespace CallCenterApi.Interface.Models.Input
         /// <summary>
         /// 并发数/进号速率
         /// </summary>
-        public float Concurrency { get; set; } = 0;
+        public float Concurrency { get; set; } = 10;
         /// <summary>
         /// 坐席组Id
         /// </summary>
@@ -54,19 +54,19 @@ namespace CallCenterApi.Interface.Models.Input
         /// <summary>
         /// 生效开始时间段1
         /// </summary>
-        public DateTime StartTime1 { get; set; }
+        public DateTime? StartTime1 { get; set; }
         /// <summary>
         /// 生效结束时间段2
         /// </summary>
-        public DateTime EndTime1 { get; set; }
+        public DateTime? EndTime1 { get; set; }
         /// <summary>
         /// 生效开始时间段2
         /// </summary>
-        public DateTime StartTime2 { get; set; }
+        public DateTime? StartTime2 { get; set; }
         /// <summary>
         /// 生效结束时间段2
         /// </summary>
-        public DateTime EndTime2 { get; set; }
+        public DateTime? EndTime2 { get; set; }
         /// <summary>
         /// 导入类型
         /// </summary>

CallCenterApi/CallCenterApi.Model/T_Bus_WorkOrderReport.cs

@@ -35,4 +35,26 @@ namespace CallCenterApi.Model
         public bool IsOverdue { get; set; }
         public bool IsSatisfie { get; set; }
     }
+
+    public class AppealReport
+    {
+        public string WorkOrderId { get; set; }
+        public string UserCode { get; set; }
+        ///// <summary>
+        ///// 坐席Code
+        ///// </summary>
+        //public string AccountCode { get; set; }
+        ///// <summary>
+        ///// 处理工单数量
+        ///// </summary>
+        //public int count { get; set; }
+        ///// <summary>
+        ///// 上个月环比
+        ///// </summary>
+        //public int MoM { get; set; }
+        ///// <summary>
+        ///// 去年同期同比
+        ///// </summary>
+        //public bool YoY { get; set; }
+    }
 }

CallCenterApi/CallCenterApi.Model/T_CTI_Task.cs

@@ -70,19 +70,19 @@ namespace CallCenterApi.Model
         /// <summary>
         /// 生效开始时间段1
         /// </summary>
-        public DateTime StartTime1 { get; set; }
+        public DateTime? StartTime1 { get; set; }
         /// <summary>
         /// 生效结束时间段2
         /// </summary>
-        public DateTime EndTime1 { get; set; }
+        public DateTime? EndTime1 { get; set; }
         /// <summary>
         /// 生效开始时间段2
         /// </summary>
-        public DateTime StartTime2 { get; set; }
+        public DateTime? StartTime2 { get; set; }
         /// <summary>
         /// 生效结束时间段2
         /// </summary>
-        public DateTime EndTime2 { get; set; }
+        public DateTime? EndTime2 { get; set; }
 
         #endregion Model