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增加 来电类型；重复件可以添加备注信息；

fanlongfei 8 jaren geleden
bovenliggende
d6d26623cf
commit
8e18dcee26
3 gewijzigde bestanden met toevoegingen van 358 en 149 verwijderingen
Gecombineerde weergave Toon Diff Stats
  1. 69 0
      WebUI/CallCenterWeb.UI/CommonHtml/reminder.html
  2. 169 136
      WebUI/CallCenterWeb.UI/index.html
  3. 120 13
      WebUI/CallCenterWeb.UI/js/main.js

+ 69 - 0
WebUI/CallCenterWeb.UI/CommonHtml/reminder.html
Bestand weergeven

1 
+<!DOCTYPE html>
2 
+<html>
3 
+
4 
+	<head>
5 
+		<meta charset="UTF-8">
6 
+		<script src="../Script/Common/huayi.load.js"></script>
7 
+		<script src="../Script/Common/huayi.config.js"></script>
8 
+		<link href="../css/layer/need/layer.css" />
9 
+		<link rel="stylesheet" href="../css/init.css" />
10 
+		<title>催单</title>
11 
+		<style>
12 
+
13 
+			.reminderContent{
14 
+				width: 90%;
15 
+				margin: 0 auto;
16 
+			}
17 
+			.reminderContent th.Importent{
18 
+				width: 14%;
19 
+				text-align: left;
20 
+			}
21 
+		</style>
22 
+	</head>
23 
+
24 
+	<body>
25 
+		<div class="Common reminderContent">
26 
+			<table>
27 
+				<tr>
28 
+					<th class="Importent">催单内容:</th>
29 
+					<td colspan="2"><textarea data-adaptheight id="reminderOpinion" name="" rows="6" cols=""></textarea></td>
30 
+				</tr>
31 
+			</table>
32 
+			<div class="btn_box">
33 
+				<button class="reminderBtn btns">保存</button>
34 
+			</div>
35 
+		</div>
36 
+		<script src="../css/laydate/laydate.js"></script>
37 
+		<script src="../js/adjustHeight.js"></script>
38 
+		<script>
39 
+			var wid = helper.request.queryString("wid");
40 
+			var callid = helper.request.queryString("callid");
41 
+			$(document).ready(function() {
42 
+
43 
+				$(".reminderBtn").click(function(){
44 
+					reminderhande();
45 
+				})
46 
+			})
47 
+			//催单
48 
+			function reminderhande() {
49 
+				$.post(huayi.config.callcenter_url + 'WorkOrder/AdditionalWorkOrder', {
50 
+					workorderid: wid,//工单号
51 
+					callid: callid,
52 
+					content: $('#reminderOpinion').val(),//催单内容
53 
+					"token": $.cookie("token")
54 
+				}, function(result) {
55 
+					result = JSON.parse(result);
56 
+					if(result.state.toLowerCase() == "success") {
57 
+						var index = parent.layer.getFrameIndex(window.name); //先得到当前iframe层的索引
58 
+	                    parent.layer.close(index); //再执行关闭
59 
+					  	//debugger;
60 
+					  	parent.loadOld();
61 
+					  	parent.layer.msg("操作成功");
62 
+					}
63 
+				})
64 
+			}
65 
+
66 
+		</script>
67 
+	</body>
68 
+
69 
+</html>

+ 169 - 136
WebUI/CallCenterWeb.UI/index.html
Bestand weergeven

802 
 			}
 802 
 			}
803
803
804 
 			/*右下角消息弹框结束*/
 804 
 			/*右下角消息弹框结束*/
805 
+
806 
+			/*来电类型样式*/
807 
+			.dicValueList span:nth-of-type(1){
808 
+				line-height: 36px;
809 
+			}
810 
+			.dicValueList ul{
811 
+				list-style: none;
812 
+				margin: 0;
813 
+				padding: 0;
814 
+			}
815 
+			.dicValueList ul li{
816 
+				float: left;
817 
+				margin-right: 20px;
818 
+				text-align: center;
819 
+				padding: 6px 0;
820 
+			}
821 
+			.dicValueList li input{
822 
+				display: none;
823 
+			}
824 
+			.dicValueList li label{
825 
+				margin: 0;
826 
+				font-weight: normal;
827 
+				display: block;
828 
+				width: 100%;
829 
+				border: 1px solid #ccc;
830 
+				padding: 2px 10px;
831 
+				cursor: pointer;
832 
+			}
833 
+			.dicValueList .checkedDept{
834 
+				border-color: #fe6604;
835 
+			}
805 
 		</style>
 836 
 		</style>
806 
 	</head>
 837 
 	</head>
807
838
1042 
 					<div class="hp-box">
 1073 
 					<div class="hp-box">
1043 
 						<img src="./img/txpic.png" alt="头像好像去了外星球！" style="width: 100%;height: 100%;" />
 1074 
 						<img src="./img/txpic.png" alt="头像好像去了外星球！" style="width: 100%;height: 100%;" />
1044 
 						<input type="hidden" class="hidTel" value="" />
 1075 
 						<input type="hidden" class="hidTel" value="" />
1045 
-						<input type="hidden" class="hidCallID" />
1076 
+						<input type="hidden" class="hidCallID"/>
1046 
 					</div>
 1077 
 					</div>
1047 
 					<ul>
 1078 
 					<ul>
1048 
 						<li><span style="font-size: 25px;" class="tel"></span></li>
 1079 
 						<li><span style="font-size: 25px;" class="tel"></span></li>
1117 
 						<div class="ld-sercon-con clearfix">
 1148 
 						<div class="ld-sercon-con clearfix">
1118 
 							<div class="Pre-second second-con addgd">
 1149 
 							<div class="Pre-second second-con addgd">
1119 
 								<form>
 1150 
 								<form>
1120 
-									<div class="form-group clearfix">
1151 
+									<div class="form-group dicValueList clearfix" id="dicValueList">
1121 
 										<span class="col-sm-1 Import">
 1152 
 										<span class="col-sm-1 Import">
1122 
-                                        投诉人:
1123 
-                                    </span>
1124 
-										<span class="col-sm-3">
1125 
-                                        <input type="text" class="khmc" id="cusname" />
1126 
-                                    </span>
1127 
-										<span class="col-sm-1">
1128 
-                                        性别:
1129 
-                                    </span>
1130 
-										<span class="col-sm-3">
1131 
-                                        <select name="" id="">
1132 
-                                        	<option value="0">男</option>
1133 
-                                        	<option value="0">女</option>
1134 
-                                        </select>
1135 
-                                    </span>
1136 
-										<span class="col-sm-1 Import">
1137 
-                                        投诉电话:
1138 
-                                    </span>
1139 
-										<span class="col-sm-3">
1140 
-                                          <input type="text" class="tsdh" id="cusphone" />
1141 
-                                    </span>
1142 
-									</div>
1143 
-									<div class="form-group clearfix">
1144 
-										<span class="col-sm-1">
1145 
-                                        邮箱:
1146 
-                                    </span>
1147 
-										<span class="col-sm-3">
1148 
-                                        <input type="text" class="lxr" id="email" />
1149 
-                                    </span>
1150 
-										<span class="col-sm-1">
1151 
-                                        邮编:
1152 
-                                    </span>
1153 
-										<span class="col-sm-3">
1154 
-                                        <input type="text" class="postcode" id="zipcode" />
1155 
-                                    </span>
1156 
-										<span class="col-sm-1">
1157 
-                                        联系电话:
1158 
-                                    </span>
1159 
-										<span class="col-sm-3">
1160 
-                                        <input type="text" class="email" id="conphone" />
1161 
-                                    </span>
1162 
-									</div>
1163 
-									<div class="form-group clearfix">
1164 
-										<span class="col-sm-1 Import">标题:</span>
1165 
-										<span class="col-sm-11">
1166 
-                                        <input id="title" type="text" style="padding: 5px;width: 100%;" />                                    </span>
1167 
-
1168 
-									</div>
1169 
-									<div class="form-group clearfix">
1170 
-										<span class="col-sm-1 Import">内容:</span>
1153 
+	                                       	来电类型:
1154 
+	                                    </span>
1171 
 										<span class="col-sm-11">
 1155 
 										<span class="col-sm-11">
1172 
-                                        <textarea rows="5" id="content"></textarea>
1173 
-                                    </span>
1174 
-									</div>
1175 
-									<div class="form-group clearfix">
1176 
-										<span class="col-sm-1">
1177 
-                                        类型:
1178 
-                                    </span>
1179 
-										<span class="col-sm-3">
1180 
-                                        <select name="" id="type">
1181 
-                                        	<option value="咨询">咨询</option>
1182 
-									<option value="投诉">投诉</option>
1183 
-									<option value="求助">求助</option>
1184 
-									<option value="建议">建议</option>
1185 
-									<option value="其他">其他</option>
1186 
-                                        </select>
1187 
-                                   </span>
1188 
-
1189 
-																			<span class="col-sm-1">
1190 
-                                        紧急程度:
1191 
-                                    </span>
1192 
-										<span class="col-sm-3">
1193 
-                                        <select name="" id="level">
1194 
-                                        	<option value="">请选择</option>
1195 
-                                        	<option value="0" selected="selected">普通</option>
1196 
-                                        	<option value="1">紧急</option>
1197 
-                                        </select>
1198 
-                                  </span>
1199 
-
1200 
-
1201 
-									</div>
1202 
-									<div class="form-group clearfix">
1203 
-										<span class="col-sm-1 Import">
1204 
-                                        主题词:
1205 
-                                    </span>
1206 
-										<span class="col-sm-3">
1207 
-                                       <!-- <input type="text" style="width:100%;"  id="keys"/>-->
1208 
-                                       <select name="" id="keys">
1209 
-
1210 
-                                       </select>
1211 
-                                  </span>
1212 
-                                  <span class="col-sm-1">
1213 
-                                        事发区域:
1214 
-                                    </span>
1215 
-										<span class="col-sm-6">
1216 
-                                       <select name="" id="sourcearea">
1217 
-                                       	<option value="">请选择</option>
1218 
-                                       </select>
1219 
-                                        <input id="sourceaddress" type="text" placeholder="输入详细地址" />
1220 
-                                    </span>
1221 
-
1222 
-
1223 
-									</div>
1224 
-									<div class="form-group clearfix">
1225 
-										<span class="col-sm-1">
1226 
-                                        处理方式:
1227 
-                                    </span>
1228 
-										<span class="col-sm-3">
1229 
-                                        <label style="font-weight:normal;"><input type="radio" name="banli" value="1"  class="Nows"/>当即处理</label>
1230 
-                                        <label style="font-weight:normal;"><input type="radio" name="banli" value="0" checked="checked"  class="Nows_"/>网络转办</label>
1231 
-                                    </span>
1232 
-                                    	<span class="col-sm-1">
1233 
-                                        密级:
1234 
-                                    </span>
1235 
-										<span class="col-sm-3">
1236 
-                                        <label style="font-weight:normal;"><input type="radio" name="mj" value="0" checked="checked"/>普通</label>
1237 
-                                        <label style="font-weight:normal;"><input type="radio" name="mj" value="1"  />保密</label>
1238 
-                                    </span>
1239 
-									</div>
1240 
-									<div class="form-group clearfix Hidens Nows_box">
1241 
-										<span class="col-sm-1">
1242 
-                                        直办内容:
1243 
-                                    </span>
1244 
-										<span class="col-sm-3 ">
1245 
-                                      <input type="text" id="result" />
1246 
-                                    </span>
1247 
-
1156 
+	                                        <ul>
1157 
+	                                        </ul>
1158 
+	                                    </span>
1248 
 									</div>
 1159 
 									</div>
1249 
-
1250 
-
1251 
-									<div class="form-group clearfix " style="text-align: center;">
1252 
-										<!--<div class="bton addt_"><a>保存</a></div>-->
1253 
-										<a class=" btns addt_">保存</a>
1254 
-										<a class=" btns addts">保存并提交</a>
1255 
-									<!--<div class="bton addts">保存并提交</div>-->
1160 
+									<div id="dicForms">
1161 
+										<div class="form-group clearfix">
1162 
+											<span class="col-sm-1 Import">
1163 
+	                                        	投诉人:
1164 
+	                                    	</span>
1165 
+											<span class="col-sm-3">
1166 
+	                                        	<input type="text" class="khmc" id="cusname" />
1167 
+	                                   		 </span>
1168 
+											<span class="col-sm-1">
1169 
+	                                       		 性别:
1170 
+	                                   		</span>
1171 
+											<span class="col-sm-3">
1172 
+		                                        <select name="" id="">
1173 
+		                                        	<option value="0">男</option>
1174 
+		                                        	<option value="0">女</option>
1175 
+		                                        </select>
1176 
+		                                    </span>
1177 
+											<span class="col-sm-1 Import">
1178 
+		                                        投诉电话:
1179 
+		                                    </span>
1180 
+											<span class="col-sm-3">
1181 
+	                                          <input type="text" class="tsdh" id="cusphone" />
1182 
+	                                    	</span>
1183 
+										</div>
1184 
+										<div class="form-group clearfix">
1185 
+											<span class="col-sm-1">
1186 
+		                                        邮箱:
1187 
+		                                    </span>
1188 
+												<span class="col-sm-3">
1189 
+		                                        <input type="text" class="lxr" id="email" />
1190 
+		                                    </span>
1191 
+												<span class="col-sm-1">
1192 
+		                                        邮编:
1193 
+		                                    </span>
1194 
+												<span class="col-sm-3">
1195 
+		                                        <input type="text" class="postcode" id="zipcode" />
1196 
+		                                    </span>
1197 
+												<span class="col-sm-1">
1198 
+		                                        联系电话:
1199 
+		                                    </span>
1200 
+												<span class="col-sm-3">
1201 
+		                                        <input type="text" class="email" id="conphone" />
1202 
+		                                    </span>
1203 
+										</div>
1204 
+										<div class="form-group clearfix">
1205 
+											<span class="col-sm-1 Import">标题:</span>
1206 
+											<span class="col-sm-11">
1207 
+	                                        	<input id="title" type="text" style="padding: 5px;width: 100%;" />
1208 
+											</span>
1209 
+										</div>
1210 
+										<div class="form-group clearfix">
1211 
+											<span class="col-sm-1 Import">内容:</span>
1212 
+											<span class="col-sm-11">
1213 
+		                                        <textarea rows="5" id="content"></textarea>
1214 
+		                                    </span>
1215 
+										</div>
1216 
+										<div class="form-group clearfix">
1217 
+											<span class="col-sm-1">
1218 
+		                                        类型:
1219 
+		                                    </span>
1220 
+											<span class="col-sm-3">
1221 
+		                                        <select name="" id="type">
1222 
+		                                        	<option value="咨询">咨询</option>
1223 
+													<option value="投诉">投诉</option>
1224 
+													<option value="求助">求助</option>
1225 
+													<option value="建议">建议</option>
1226 
+													<option value="其他">其他</option>
1227 
+		                                        </select>
1228 
+		                                    </span>
1229 
+											<span class="col-sm-1">
1230 
+		                                        紧急程度:
1231 
+		                                    </span>
1232 
+											<span class="col-sm-3">
1233 
+		                                        <select name="" id="level">
1234 
+		                                        	<option value="">请选择</option>
1235 
+		                                        	<option value="0" selected="selected">普通</option>
1236 
+		                                        	<option value="1">紧急</option>
1237 
+		                                        </select>
1238 
+		                                  	</span>
1239 
+										</div>
1240 
+										<div class="form-group clearfix">
1241 
+											<span class="col-sm-1 Import">
1242 
+		                                        主题词:
1243 
+		                                    </span>
1244 
+											<span class="col-sm-3">
1245 
+	                                      		<!-- <input type="text" style="width:100%;"  id="keys"/>-->
1246 
+		                                       <select name="" id="keys"></select>
1247 
+		                                  	</span>
1248 
+			                                <span class="col-sm-1">
1249 
+				                                	事发区域:
1250 
+		                                    </span>
1251 
+											<span class="col-sm-6">
1252 
+		                                       <select name="" id="sourcearea">
1253 
+		                                       		<option value="">请选择</option>
1254 
+		                                       </select>
1255 
+	                                        	<input id="sourceaddress" type="text" placeholder="输入详细地址" />
1256 
+	                                    	</span>
1257 
+										</div>
1258 
+										<div class="form-group clearfix">
1259 
+											<span class="col-sm-1">
1260 
+		                                                                                                    处理方式:
1261 
+		                                    </span>
1262 
+												<span class="col-sm-3">
1263 
+		                                        <label style="font-weight:normal;"><input type="radio" name="banli" value="1"  class="Nows"/>当即处理</label>
1264 
+		                                        <label style="font-weight:normal;"><input type="radio" name="banli" value="0" checked="checked"  class="Nows"/>网络转办</label>
1265 
+		                                    </span>
1266 
+		                                    	<span class="col-sm-1">
1267 
+		                                        	密级:
1268 
+		                                    </span>
1269 
+												<span class="col-sm-3">
1270 
+		                                        <label style="font-weight:normal;"><input type="radio" name="mj" value="0" checked="checked"/>普通</label>
1271 
+		                                        <label style="font-weight:normal;"><input type="radio" name="mj" value="1"  />保密</label>
1272 
+		                                    </span>
1273 
+										</div>
1274 
+										<div class="form-group clearfix Hidens Nows_box">
1275 
+											<span class="col-sm-1">
1276 
+	                                        	直办内容:
1277 
+	                                    	</span>
1278 
+											<span class="col-sm-3 ">
1279 
+	                                      		<input type="text" id="result" />
1280 
+	                                    	</span>
1281 
+										</div>
1282 
+										<div class="form-group clearfix " style="text-align: center;">
1283 
+											<!--<div class="bton addt_"><a>保存</a></div>-->
1284 
+											<a class=" btns addt_">保存</a>
1285 
+											<a class=" btns addts">保存并提交</a>
1286 
+										<!--<div class="bton addts">保存并提交</div>-->
1287 
+										</div>
1256 
 									</div>
 1288 
 									</div>
1257 
 								</form>
 1289 
 								</form>
1258 
 							</div>
 1290 
 							</div>
1291 
 								<span>查询: <input type="text" id="con_startTime" class="laydate-icon" />&nbsp;——&nbsp;<input type="text" id="con_endTime" class="laydate-icon" /></span>
 1323 
 								<span>查询: <input type="text" id="con_startTime" class="laydate-icon" />&nbsp;——&nbsp;<input type="text" id="con_endTime" class="laydate-icon" /></span>
1292
1324
1293 
 								<span class="searchbtn"></span>
 1325 
 								<span class="searchbtn"></span>
1294 
-								<span class="addjl g" style="margin-left:5em;">新增工单</span>
1326 
+								<!--<span class="addjl g" style="margin-left:5em;">新增工单</span>-->
1295 
 							</div>
 1327 
 							</div>
1296 
 							<div class="table-responsive col-sm-12 tbold" style="padding-left: 0;">
 1328 
 							<div class="table-responsive col-sm-12 tbold" style="padding-left: 0;">
1297 
 								<table id="orderlist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
 1329 
 								<table id="orderlist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
1298 
 									<thead>
 1330 
 									<thead>
1299 
 										<tr>
 1331 
 										<tr>
1300 
 											<th data-field="F_WorkOrderId" data-formatter="GetLink">工单编号</th>
 1332 
 											<th data-field="F_WorkOrderId" data-formatter="GetLink">工单编号</th>
1301 
-											<th data-field="F_RegDate">创建时间</th>
1333 
+											<th data-field="F_CreateTime">创建时间</th>
1302 
 											<th data-field="UserName">创建人</th>
 1334 
 											<th data-field="UserName">创建人</th>
1303 
 											<th data-field="SourceName">信息来源</th>
 1335 
 											<th data-field="SourceName">信息来源</th>
1304 
 											<th data-field="TypeName">信息类别</th>
 1336 
 											<th data-field="TypeName">信息类别</th>
1307 
 											<th data-field="WorkStateName">工单状态</th>
 1339 
 											<th data-field="WorkStateName">工单状态</th>
1308 
 											<th data-field="F_ComContent" data-formatter="GetCont">工单内容</th>
 1340 
 											<th data-field="F_ComContent" data-formatter="GetCont">工单内容</th>
1309 
 											<th data-field="FilePath" data-formatter="setCode">录音文件</th>
 1341 
 											<th data-field="FilePath" data-formatter="setCode">录音文件</th>
1342 
+											<th data-formatter="setReminder">操作</th>
1310 
 										</tr>
 1343 
 										</tr>
1311 
 									</thead>
 1344 
 									</thead>
1312 
 									<tbody class="list"></tbody>
 1345 
 									<tbody class="list"></tbody>

+ 120 - 13
WebUI/CallCenterWeb.UI/js/main.js
Bestand weergeven

266
266
267 
 	$('.maxOpen').trigger("click");
 267 
 	$('.maxOpen').trigger("click");
268 
 	$('.head-pic .lahei .la-before').show();
 268 
 	$('.head-pic .lahei .la-before').show();
269 
+	//触发来电类型第一个 点击；
270 
+	$("#dicValueList li:first-child").find("input").trigger('change');
271 
+	$("#dicValueList li:first-child").find("label").addClass('checkedDept');
272 
+
269 
 	$('.head-pic .lahei .la-after').hide();
 273 
 	$('.head-pic .lahei .la-after').hide();
270 
 	$(".Bacha").hide();
 274 
 	$(".Bacha").hide();
271 
 }
 275 
 }
542 
 	//弹屏右侧切换效果
 546 
 	//弹屏右侧切换效果
543 
 	$(".ldtp-cr ul.ld-service li").click(function() {
 547 
 	$(".ldtp-cr ul.ld-service li").click(function() {
544 
 		$(this).addClass("cr-click").siblings().removeClass("cr-click");
 548 
 		$(this).addClass("cr-click").siblings().removeClass("cr-click");
545 
-
546 
 		loadOld();
 549 
 		loadOld();
547 
 	});
 550 
 	});
548
551
558
561
559 
 	//最大化
 562 
 	//最大化
560 
 	$('.maxOpen').click(function() {
 563 
 	$('.maxOpen').click(function() {
564 
+		//触发来电类型第一个 点击；测试用
565 
+//		$("#dicValueList li:first-child").find("input").trigger('change');
566 
+//		$("#dicValueList li:first-child").find("label").addClass('checkedDept');
567 
+
561 
 		$('.ldtp-con').removeClass('fadeOutUp');
 568 
 		$('.ldtp-con').removeClass('fadeOutUp');
562 
 		$('.ldtp-con').addClass('fadeInDown');
 569 
 		$('.ldtp-con').addClass('fadeInDown');
563 
 		$('.ldtp-con').css("display", "block");
 570 
 		$('.ldtp-con').css("display", "block");
564 
 		$('.maxOpen').hide();
 571 
 		$('.maxOpen').hide();
565 
 		$('.maxOpen').removeClass('fadeInDown');
 572 
 		$('.maxOpen').removeClass('fadeInDown');
566 
 		$('.maxOpen').addClass('fadeInDown');
 573 
 		$('.maxOpen').addClass('fadeInDown');
567 
-
568 
 		$('.first').removeClass('first');
 574 
 		$('.first').removeClass('first');
569 
 		$('.ldtp-con').addClass('first');
 575 
 		$('.ldtp-con').addClass('first');
576 
+
570 
 	})
 577 
 	})
571 
 	//关闭弹框
 578 
 	//关闭弹框
572 
 	$(".Bacha").click(function() {
 579 
 	$(".Bacha").click(function() {
584 
 		$('.maxOpen').trigger("click");
 591 
 		$('.maxOpen').trigger("click");
585 
 		$('.head-pic .lahei .la-before').show();
 592 
 		$('.head-pic .lahei .la-before').show();
586 
 		$('.head-pic .lahei .la-after').hide();
 593 
 		$('.head-pic .lahei .la-after').hide();
594 
+
587 
 	})
 595 
 	})
588
596
589 
 	//点击挂断
 597 
 	//点击挂断
861 
 	$(".ty").click(function() {
 869 
 	$(".ty").click(function() {
862 
 		loadWH();
 870 
 		loadWH();
863 
 	})
 871 
 	})
864 
-
865 
 	//创建投诉工单
 872 
 	//创建投诉工单
866 
 	$(".addt_").click(function() {
 873 
 	$(".addt_").click(function() {
867 
 		Statess=0
 874 
 		Statess=0
868 
 		var value=$(' input[name="banli"]:checked ').val();
 875 
 		var value=$(' input[name="banli"]:checked ').val();
869 
 		if(!$("#cusname").val()){
 876 
 		if(!$("#cusname").val()){
870 
-			layer.msg("请输入姓名");
877 
+			layer.msg("请输入投诉人姓名");
871 
 		} else if (!$("#cusphone").val()) {
 878 
 		} else if (!$("#cusphone").val()) {
872 
 		    layer.msg("请输入投诉电话");
 879 
 		    layer.msg("请输入投诉电话");
873 
 		} else if (!$("#title").val() ) {
 880 
 		} else if (!$("#title").val() ) {
890 
 		Statess=1;
 897 
 		Statess=1;
891 
 		var values=$(' input[name="banli"]:checked ').val();
 898 
 		var values=$(' input[name="banli"]:checked ').val();
892 
 		if(!$("#cusname").val()){
 899 
 		if(!$("#cusname").val()){
893 
-		    layer.msg("请输入姓名");
900 
+		    layer.msg("请输入投诉人姓名");
894 
 		} else if (!$("#cusphone").val() ) {
 901 
 		} else if (!$("#cusphone").val() ) {
895 
 		    layer.msg("请输入投诉电话");
 902 
 		    layer.msg("请输入投诉电话");
896 
 		} else if (!$("#title").val()) {
 903 
 		} else if (!$("#title").val()) {
903 
 		    layer.msg("请选择事发区域");
 910 
 		    layer.msg("请选择事发区域");
904 
 		} else if (values == 1 && !$('#result').val()) {
 911 
 		} else if (values == 1 && !$('#result').val()) {
905 
 		    layer.msg("请输入直办内容");
 912 
 		    layer.msg("请输入直办内容");
906 
-
913 
+
907 
 		} else {
 914 
 		} else {
908 
 		    Adds();
 915 
 		    Adds();
909 
 		}
 916 
 		}
1690
1697
1691 
 //工单
 1698 
 //工单
1692 
 //当即办理
 1699 
 //当即办理
1693 
-				$(".Nows").click(function() {
1694 
-					$(".Nows_box").toggle();
1695 
-				})
1696 
-				$(".Nows_").click(function() {
1697 
-					$(".Nows_box").toggle();
1698 
-				})
1700 
+$(".Nows").change(function() {
1701 
+	$(".Nows_box").toggle();
1702 
+});
1699 
 QY($("#sourcearea"));
 1703 
 QY($("#sourcearea"));
1700 
 LB($("#type"));
 1704 
 LB($("#type"));
1701 
 ZT($("#keys"));
 1705 
 ZT($("#keys"));
1706 
+//加载来电类型 默认是 已受理并发送id
1707 
+GetDicValueList();
1708 
+
1709 
+
1702 
 //通知公告
 1710 
 //通知公告
1703 
 function QY(obj) {
 1711 
 function QY(obj) {
1704 
     obj.empty();
 1712 
     obj.empty();
1758 
             })
 1766 
             })
1759 
         }
 1767 
         }
1760 
     })
 1768 
     })
1761 
-}
1769 
+}
1770 
+
1771 
+//获取来电类型
1772 
+function GetDicValueList() {
1773 
+	$('#dicValueList ul').html('');
1774 
+	$.getJSON(huayi.config.callcenter_url + 'Dictionary/GetDicValueListById', {
1775 
+		id: 45,
1776 
+		token: $.cookie("token")
1777 
+	}, function(result) {
1778 
+		if(result.state.toLowerCase() == "success") {
1779 
+			//debugger;
1780 
+			for(var i = 0; i < result.data.length; i++){
1781 
+				$('#dicValueList ul').append('<li><input type="radio" name="radio" id="unit'+i+'" value=""/>'+
1782 
+        									'<label for="unit'+i+'">'+ result.data[i].F_Value +'</label></li>');
1783 
+			}
1784 
+			if(('#dicValueList input').length>0){
1785 
+				$('#dicValueList input').each(function(index){
1786 
+			        if($(this).is('[type=radio]')){
1787 
+			            var cinput = $(this);
1788 
+			            var label = $('label[for='+cinput.attr('id')+']');
1789 
+			            cinput.bind('updateState', function(){
1790 
+			                if(cinput.is(':checked')){
1791 
+			                	label.addClass('checkedDept');
1792 
+			                	cinput.val(result.data[index].F_ValueId);
1793 
+			                }else{
1794 
+			                	label.removeClass('checkedDept');
1795 
+			                	cinput.val('');
1796 
+			                }
1797 
+
1798 
+			            })
1799 
+			            .trigger('updateState')
1800 
+			            .click(function(){
1801 
+			                $('input[name='+ $(this).attr('name') +']').trigger('updateState');
1802 
+			            });
1803 
+			        }
1804 
+
1805 
+			    });
1806 
+			}
1807 
+		}
1808 
+	})
1809 
+}
1810 
+
1811 
+//点击来电类型
1812 
+var dicTypeid = 46 ;//默认是 已受理
1813 
+$(document).on('change','#dicValueList li input',function(){
1814 
+	$("#dicValueList label").removeClass('checkedDept');
1815 
+	if($("#dicValueList li").find("input:radio[name='radio']:checked")){
1816 
+		dicTypeid = 46 ;//默认是 已受理
1817 
+		$(this).next().addClass('checkedDept');
1818 
+		$(this).val() ? (dicTypeid = $(this).val()) : dicTypeid;
1819 
+		if($(".hidCallID").val()){
1820 
+			$.post(huayi.config.callcenter_url + 'CallInScreen/UpdateCallInType', {
1821 
+				callid: $(".hidCallID").val(),
1822 
+//				callid: 59054,
1823 
+				typeid: dicTypeid,
1824 
+				"token": $.cookie("token")
1825 
+			}, function(result) {
1826 
+				//debugger;
1827 
+				var results = JSON.parse(result);
1828 
+				if( results.state.toLowerCase() == "success") {
1829 
+					console.log('传递来电类型成功，ID为：'+ dicTypeid);
1830 
+				}
1831 
+			})
1832 
+		}else{
1833 
+			console.log('callid 为空，传递来电类型失败。');
1834 
+		}
1835 
+
1836 
+		if(dicTypeid != 46){
1837 
+			$('#dicForms').hide();
1838 
+		}else{
1839 
+			$('#dicForms').show();
1840 
+		}
1841 
+		//催单
1842 
+		if(dicTypeid == 50){
1843 
+			$('.ldtp-cr ul.ld-service li:last-child').addClass("cr-click").siblings().removeClass("cr-click");
1844 
+
1845 
+			loadOld();
1846 
+
1847 
+		}
1848 
+	}
1849 
+});
1850 
+
1851 
+//催单操作
1852 
+function setReminder(val, row) {
1853 
+	if(dicTypeid == 50){
1854 
+		return '<a class="xg" onclick="reminder(' + row.F_WorkOrderId + ')" title="催单">催单</a>';
1855 
+	}else{
1856 
+		return '';
1857 
+	}
1858 
+}
1859 
+function reminder(str){
1860 
+	layer.open({
1861 
+		type: 2,
1862 
+		content: "./CommonHtml/reminder.html?wid=" + str + "&callid=" + $(".hidCallID").val() + "", //iframe的url，no代表不显示滚动条
1863 
+		title: '催单内容',
1864 
+		area: ['40%', '40%'], //宽高
1865 
+	});
1866 
+}
1867 
+
1868 
+