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<link rel="stylesheet" href="../css/init.css" />
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<style>
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#sqzx th {
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- padding: 5px 8px 5px 0;
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+ /*padding: 5px 8px 5px 0;*/
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text-align: right;
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}
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@@ -148,6 +148,13 @@
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.hidens {
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display: none;
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}
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+ #sqzx .Seach{
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+ margin-left: 0;
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+ width: 60px;
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+ font-size: 13px;
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+ display: inline-block;
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+ text-align: center;
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+ }
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</style>
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</head>
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@@ -187,7 +194,7 @@
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</td>
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</tr>
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<tr>
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- <th>工单类型:</th>
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+ <th>工单类型:</th>
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<td>
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<select class="select_" id="type">
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</select>
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@@ -201,10 +208,10 @@
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<td>
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<select id="keyid" name="" class="select"></select>
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</td>
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- <th>坐席:</th>
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+ <!--<th>坐席:</th>
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<td>
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<select id="ZX" name="" class="select"></select>
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- </td>
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+ </td>-->
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</tr>
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<tr>
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<th>投诉电话:</th>
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@@ -215,24 +222,25 @@
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<td>
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<input type="text" id="name" class="Min-width"/>
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</td>
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+ <th>
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+ </th>
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+ <td>
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+ <botton class="btns Seach">搜索</botton>
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+ </td>
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+
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</tr>
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</table>
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</div>
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- <div class="" style="line-height: 50px;">
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- <botton class="btns Seach">搜索</botton>
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- </div>
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</div>
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<div>
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<div style="width: 100%;padding: 10px;">
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<table id="orderlist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
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<thead>
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<tr>
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- <th data-checkbox="true"></th>
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<th data-field="F_WorkOrderId" data-align="center">工单单号</th>
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<th data-field="F_ComTitle" data-formatter="GetCont" data-align="center">诉求标题</th>
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<th data-field="UserName" data-align="center">受理人</th>
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- <th data-field="F_WorkState" data-align="center">办理状态</th>
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- <!--<th data-field="e" data-formatter="setCode" data-align="center">录音</th>-->
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+ <th data-field="F_WorkState" data-align="center" data-formatter="States">办理状态</th>
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<th data-field="F_WorkOrderId" data-formatter="Dispose" data-align="center">操作</th>
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</tr>
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</thead>
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@@ -242,226 +250,31 @@
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</div>
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</div>
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</div>
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-
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- <!--下载框-->
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- <div class="t-shade lyxz">
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- <div class="shade_k">
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- <div class="shade_title">
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- <span>录音播放与下载<srong class="cknum"></srong></span>
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- <span class="setwin gbly"><a>x</a></span>
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- </div>
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- <div class="shade_content">
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- <div class="Ly_box audiojs">
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- </div>
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- </div>
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- </div>
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- </div>
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</div>
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<script src="../css/laydate/laydate.js"></script>
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- <script src="../My97DatePicker/WdatePicker.js"></script>
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<script>
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$(document).ready(function() {
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//返回首页
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$('#ReIndex').click(function(){
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top.home_index();
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- })
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-
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+ })
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load();
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-
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LY($("#source"));
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LB($("#type"));
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ZT($("#keyid"));
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- ZX($("#ZX"));
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-
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-
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-
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- $(".GJ").click(function() {
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- $(".gj").toggle("hidens");
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- })
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- //坐席
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- $.getJSON(huayi.config.callcenter_url + "UserAccount/GetSeatList", {
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- "token": $.cookie("token")
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- }, function(data) {
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- if(data.state.toLowerCase() == "success") {
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- var content = data.data;
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- $(content).each(function(i, n) {
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- $("<option value='" + n.F_UserCode + "'>" + n.F_UserName + "</option>").appendTo($("#djr"));
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- })
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- }
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- })
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- //状态
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- $.getJSON(huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
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- "token": $.cookie("token"),
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- id: 5
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- }, function(data) {
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- if(data.state.toLowerCase() == "success") {
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- var content = data.data;
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- $(content).each(function(i, n) {
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- $("<option value='" + n.F_ValueId + "'>" + n.F_Value + "</option>").appendTo($("#zt"));
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- })
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- }
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- })
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- //信息来源
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- $("#xxly").empty();
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- $("#xxly").append('<option selected="selected" value="">请选择</option>');
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- $.getJSON(huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
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- "token": $.cookie("token"),
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- id: 6
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- }, function(data) {
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- if(data.state.toLowerCase() == "success") {
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- var content = data.data;
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- $(content).each(function(i, n) {
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- $("<option value='" + n.F_ValueId + "'>" + n.F_Value + "</option>").appendTo($("#xxly"));
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- })
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- }
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- });
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- //信息分类
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- $("#xxlb").empty();
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- $("#xxlb").append('<option selected="selected" value="">请选择</option>');
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- $.getJSON(huayi.config.callcenter_url + "Dictionary/GetDicValueListById", {
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- "token": $.cookie("token"),
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- id: 2
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- }, function(data) {
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- if(data.state.toLowerCase() == "success") {
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- var content = data.data;
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- $(content).each(function(i, n) {
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- $("<option value='" + n.F_ValueId + "'>" + n.F_Value + "</option>").appendTo($("#xxlb"));
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- })
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- }
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- $("#xxlb").change(function() {
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- $("#tsxl").empty();
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- $("#tsxl").append('<option selected="selected" value="">请选择</option>');
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- loadDic($("#tsdl"), $("#xxlb").val());
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- });
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-
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- $("#tsdl").change(function() {
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- loadDic($("#tsxl"), $("#tsdl").val());
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- });
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- })
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- //loadArea($("#FArea"));
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- //loadArea($("#JArea"));
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- $("#FArea").change(function() {
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- $("#Twon").empty();
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- $("#Twon").append('<option selected="selected" value="">请选择</option>');
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- $.getJSON(huayi.config.callcenter_url + "Department/GetTownList", {
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- "token": $.cookie("token"),
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- aid: $("#FArea").val()
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- }, function(data) {
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- if(data.state.toLowerCase() == "success") {
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- var content = data.data;
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- $(content).each(function(i, n) {
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- $("<option value='" + n.F_TownId + "'>" + n.F_TownName + "</option>").appendTo($("#Twon"));
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- })
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- }
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- })
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- })
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- $("#JArea").change(function() {
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- $("#Jtype").empty();
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- $("#Jtype").append('<option selected="selected" value="">请选择</option>');
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- $("#Department").empty();
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- $("#Department").append('<option selected="selected" value="">请选择</option>');
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- $.getJSON(huayi.config.callcenter_url + "Department/GetDeptTypeList", {
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- "token": $.cookie("token"),
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- aid: $("#JArea").val()
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- }, function(data) {
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- if(data.state.toLowerCase() == "success") {
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- var content = data.data;
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- $(content).each(function(i, n) {
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- $("<option value='" + n.F_DeptTypeId + "'>" + n.F_DeptTypeName + "</option>").appendTo($("#Jtype"));
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- })
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- }
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- })
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- })
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- $("#Jtype").change(function() {
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- $("#Department").empty();
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- $("#Department").append('<option selected="selected" value="">请选择</option>');
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- $.getJSON(huayi.config.callcenter_url + "Department/GetDeptList", {
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- "token": $.cookie("token"),
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- tid: $("#Jtype").val()
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- }, function(data) {
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- if(data.state.toLowerCase() == "success") {
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- var content = data.data;
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- $(content).each(function(i, n) {
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- $("<option value='" + n.F_DeptId + "'>" + n.F_DeptName + "</option>").appendTo($("#Department"));
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- })
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- }
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- })
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- })
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- $("#FArea").change(function() {
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- $("#sfdz").val($("#FArea").find("option:selected").text());
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- })
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-
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- $(".min_select").each(function() {
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- $(this).empty();
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- for(var i = 1; i <= 10; i++) {
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- if(i == 5) {
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- $("<option selected='selected' value='5'>5</option>").appendTo($(this));
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- } else {
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- $("<option value='" + i + "'>" + i + "</option>").appendTo($(this));
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- }
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- }
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- });
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-
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+ //ZX($("#ZX"));
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laydate.skin('blue');
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-
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laydate({
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elem: '#startTime',
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event: 'focus'
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});
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-
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laydate({
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elem: '#endTime',
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event: 'focus'
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});
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-
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- $(".search").click(function() {
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+ $(".Seach").click(function() {
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load();
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- })
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- //关闭录音弹出
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- $(".gbly").click(function() {
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- $(".lyxz").removeClass("cx");
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- $('audio')[0].pause();
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});
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- var html = '<div >' +
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- '<ul class="nav nav-tabs">' +
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- '<li class="active">' +
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- '<a href="#">参数信息</a>' +
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- '</li>' +
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- '</ul>' +
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- '<div class="add_time">' +
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- '<label for="">发布标题:</label>' +
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- '<input type="text" id="title" class="photo" />' +
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- '</div>' +
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- '<div class="add_time">' +
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- '<label for="">是否有期限:</label>' +
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- '<label style="font-weight:normal;width: 50px;"><input type="radio" value="1" name="limit" checked="checked" />无</label>' +
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- '<label style="font-weight:normal;width: 50px;"><input type="radio" value="2" name="limit" />有</label>' +
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- '</div>' +
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- '<div class="add_time">' +
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- '<label for="">发布期限:</label>' +
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- '<input type="text" class="photo laydate-icon" id="limittime" onclick="WdatePicker({ dateFmt: \'yyyy-MM-dd\' })" />' +
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- '</div>' +
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- '<div class="add_time tc" style="text-align: center;">' +
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- '<button type="button" class="btn sc_btn " id="tc" onclick="fbgd()">发 布</button>' +
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- '</div>' +
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- '</div>';
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448
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-
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- $(".release").click(function() {
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- tc = layer.open({
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451
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- type: 1,
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452
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- content: html, //iframe的url,no代表不显示滚动条
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453
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- title: '发布工单',
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- area: ['40%', '60%'], //宽高
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455
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- });
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456
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- })
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457
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- $(".print").click(function() {
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458
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- layer.open({
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459
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- type: 2,
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460
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- content: "PrintPreview.html?wid=" + $(".hidWid").val(), //iframe的url,no代表不显示滚动条
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461
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|
- title: '打印',
|
|
462
|
|
- area: ['60%', '80%'], //宽高
|
|
463
|
|
- });
|
|
464
|
|
- })
|
|
465
|
278
|
|
|
466
|
279
|
$("#orderlist").on("click-row.bs.table", function(e, row, ele) {
|
|
467
|
280
|
$('.success').removeClass('success'); //去除之前选中的行的,选中样式
|
|
|
@@ -475,60 +288,6 @@
|
|
475
|
288
|
}
|
|
476
|
289
|
})
|
|
477
|
290
|
});
|
|
478
|
|
- var tc;
|
|
479
|
|
-
|
|
480
|
|
- function fbgd() {
|
|
481
|
|
- if(!$("#title").val()) {
|
|
482
|
|
- layer.confirm('请输入发布标题!', {
|
|
483
|
|
- btn: ['确定']
|
|
484
|
|
- });
|
|
485
|
|
- return;
|
|
486
|
|
- }
|
|
487
|
|
- $.post(huayi.config.callcenter_url + 'WorkOrder/ReleaseWorkOrder', {
|
|
488
|
|
- workorderid: $(".hidWid").val(),
|
|
489
|
|
- title: $("#title").val(),
|
|
490
|
|
- islimit: $('input[name="limit"]:checked ').val(),
|
|
491
|
|
- limittime: $("#limittime").val(),
|
|
492
|
|
- "token": $.cookie("token")
|
|
493
|
|
- }, function(result) {
|
|
494
|
|
- result = JSON.parse(result);
|
|
495
|
|
- if(result.state.toLowerCase() == "success") {
|
|
496
|
|
- layer.msg("发布成功");
|
|
497
|
|
- layer.close(tc); //关闭弹层
|
|
498
|
|
- }
|
|
499
|
|
- })
|
|
500
|
|
- }
|
|
501
|
|
- //加载字典
|
|
502
|
|
- function loadDic(obj, pid) {
|
|
503
|
|
- obj.empty();
|
|
504
|
|
- obj.append('<option selected="selected" value="">请选择</option>');
|
|
505
|
|
- $.getJSON(huayi.config.callcenter_url + "Dictionary/GetDicValueListByParentId", {
|
|
506
|
|
- "token": $.cookie("token"),
|
|
507
|
|
- pid: pid
|
|
508
|
|
- }, function(data) {
|
|
509
|
|
- if(data.state.toLowerCase() == "success") {
|
|
510
|
|
- var content = data.data;
|
|
511
|
|
- $(content).each(function(i, n) {
|
|
512
|
|
- $("<option value='" + n.F_ValueId + "'>" + n.F_Value + "</option>").appendTo(obj);
|
|
513
|
|
- })
|
|
514
|
|
- }
|
|
515
|
|
- })
|
|
516
|
|
- }
|
|
517
|
|
- //加载区域
|
|
518
|
|
-// function loadArea(obj) {
|
|
519
|
|
-// obj.empty();
|
|
520
|
|
-// obj.append('<option selected="selected" value="">请选择</option>');
|
|
521
|
|
-// $.getJSON(huayi.config.callcenter_url + "Department/GetAreaList", {
|
|
522
|
|
-// "token": $.cookie("token")
|
|
523
|
|
-// }, function(data) {
|
|
524
|
|
-// if(data.state.toLowerCase() == "success") {
|
|
525
|
|
-// var content = data.data;
|
|
526
|
|
-// $(content).each(function(i, n) {
|
|
527
|
|
-// $("<option value='" + n.F_AreaId + "'>" + n.F_AreaName + "</option>").appendTo(obj);
|
|
528
|
|
-// })
|
|
529
|
|
-// }
|
|
530
|
|
-// })
|
|
531
|
|
-// };
|
|
532
|
291
|
//获取查询信息
|
|
533
|
292
|
function load() {
|
|
534
|
293
|
//先销毁表格
|
|
|
@@ -558,28 +317,25 @@
|
|
558
|
317
|
key: $("#key").val(),//关键字
|
|
559
|
318
|
starttime: $("#startTime").val(),//开始时间
|
|
560
|
319
|
endtime: $("#endTime").val(),//结束时间
|
|
561
|
|
- orderid: $('#wids').val(),//工单编号
|
|
|
320
|
+ workid: $('#wids').val(),//工单编号
|
|
562
|
321
|
type: $('#type').val(),//工单类型
|
|
563
|
322
|
tel: $('#tel').val(),//客户电话
|
|
564
|
323
|
name: $('#name').val(),//客户名称
|
|
565
|
|
- usercode: $("#ZX").val(),//坐席工号
|
|
|
324
|
+ //usercode: $("#ZX").val(),//坐席工号
|
|
566
|
325
|
keyid: $('#keyid').val(),//关键词id
|
|
567
|
|
- source: $("#FArea").val(),//来源
|
|
|
326
|
+ source: $("#source").val(),//来源
|
|
568
|
327
|
token: $.cookie("token"),
|
|
569
|
328
|
};
|
|
570
|
329
|
return param;
|
|
571
|
330
|
},
|
|
572
|
331
|
onLoadSuccess: function(data) { //加载成功时执行
|
|
573
|
|
- //layer.msg("加载成功");
|
|
574
|
|
- //console.log(data);
|
|
|
332
|
+ //layer.msg("加载成功");
|
|
575
|
333
|
},
|
|
576
|
334
|
onLoadError: function() { //加载失败时执行
|
|
577
|
335
|
//layer.msg("加载数据失败", { time: 1500, icon: 2 });
|
|
578
|
336
|
}
|
|
579
|
337
|
});
|
|
580
|
|
- }
|
|
581
|
|
-
|
|
582
|
|
-
|
|
|
338
|
+ }
|
|
583
|
339
|
//来源
|
|
584
|
340
|
function LY(obj) {
|
|
585
|
341
|
obj.empty();
|
|
|
@@ -612,7 +368,7 @@
|
|
612
|
368
|
}
|
|
613
|
369
|
})
|
|
614
|
370
|
}
|
|
615
|
|
- // 主题
|
|
|
371
|
+ //主题
|
|
616
|
372
|
function ZT(obj) {
|
|
617
|
373
|
obj.empty();
|
|
618
|
374
|
obj.append('<option selected="selected" value="">请选择</option>');
|
|
|
@@ -629,7 +385,7 @@
|
|
629
|
385
|
})
|
|
630
|
386
|
}
|
|
631
|
387
|
///坐席
|
|
632
|
|
- function ZX(obj) {
|
|
|
388
|
+/* function ZX(obj) {
|
|
633
|
389
|
obj.empty();
|
|
634
|
390
|
obj.append('<option selected="selected" value="">请选择</option>');
|
|
635
|
391
|
$.getJSON(huayi.config.callcenter_url + "UserAccount/GetSeatList", {
|
|
|
@@ -642,32 +398,8 @@
|
|
642
|
398
|
})
|
|
643
|
399
|
}
|
|
644
|
400
|
})
|
|
645
|
|
- }
|
|
646
|
|
-
|
|
647
|
|
-
|
|
648
|
|
-
|
|
649
|
|
-
|
|
650
|
|
-
|
|
651
|
|
-
|
|
652
|
|
- //音频
|
|
653
|
|
- function setCode(val) {
|
|
654
|
|
- if(val) {
|
|
655
|
|
- return '<div class="imgs" style="cursor: pointer;">' +
|
|
656
|
|
- '<img src="../img/vice.png" alt="" onclick= ck(this) item="' + val + '" />' +
|
|
657
|
|
- '</div>';
|
|
658
|
|
- } else {
|
|
659
|
|
- return '';
|
|
660
|
|
- }
|
|
661
|
|
- }
|
|
662
|
|
- //录音
|
|
663
|
|
- function ck(val) {
|
|
664
|
|
- var path = $(val).attr("item");
|
|
665
|
|
- $(".lyxz").addClass("cx");
|
|
666
|
|
- $(".Ly_box").empty();
|
|
667
|
|
- $(".down").attr("href", path);
|
|
668
|
|
- $('<audio style="width: 100%;"class=" " src="' + path + '" loop="loop" controls="controls" ></audio>').appendTo(".Ly_box");
|
|
669
|
|
- }
|
|
670
|
|
-
|
|
|
401
|
+ }*/
|
|
|
402
|
+ //述求标题
|
|
671
|
403
|
function GetCont(val) {
|
|
672
|
404
|
if(val) {
|
|
673
|
405
|
var str = '<div '
|
|
|
@@ -680,20 +412,61 @@
|
|
680
|
412
|
return '';
|
|
681
|
413
|
}
|
|
682
|
414
|
}
|
|
|
415
|
+ //办理状态
|
|
|
416
|
+ function States(val, row) {
|
|
|
417
|
+ var html = '';
|
|
|
418
|
+ switch(val + '') {
|
|
|
419
|
+ case '0':
|
|
|
420
|
+ html = '新工单';
|
|
|
421
|
+ if(row.F_IsReturn == 1) {
|
|
|
422
|
+ html = '新工单(回退)';
|
|
|
423
|
+ }
|
|
|
424
|
+ break;
|
|
|
425
|
+ case '1':
|
|
|
426
|
+ html = '待交办';
|
|
|
427
|
+ break;
|
|
|
428
|
+ case '2':
|
|
|
429
|
+ html = '待查收';
|
|
|
430
|
+ break;
|
|
|
431
|
+ case '3':
|
|
|
432
|
+ html = '退回审核中';
|
|
|
433
|
+ break;
|
|
|
434
|
+ case '4':
|
|
|
435
|
+ html = '办理中';
|
|
|
436
|
+ break;
|
|
|
437
|
+ case '5':
|
|
|
438
|
+ html = '延时审核';
|
|
|
439
|
+ break;
|
|
|
440
|
+ case '6':
|
|
|
441
|
+ html = '已办理';
|
|
|
442
|
+ break;
|
|
|
443
|
+ case '7':
|
|
|
444
|
+ html = '已回访';
|
|
|
445
|
+ break;
|
|
|
446
|
+ case '8':
|
|
|
447
|
+ html = '重办中';
|
|
|
448
|
+ break;
|
|
|
449
|
+ case '9':
|
|
|
450
|
+ html = '已结案';
|
|
|
451
|
+ break;
|
|
|
452
|
+ }
|
|
|
453
|
+ return html;
|
|
|
454
|
+
|
|
|
455
|
+ }
|
|
|
456
|
+
|
|
683
|
457
|
//操作
|
|
684
|
|
- function Dispose(val) {
|
|
685
|
|
- //提交按钮
|
|
|
458
|
+ function Dispose(val,row) {
|
|
|
459
|
+ //按钮
|
|
|
460
|
+ var showOrnot = 'none';
|
|
|
461
|
+ //转媒体撤回按钮显示或隐藏
|
|
|
462
|
+ if(row.IsReturnMedia == 1 ) {
|
|
|
463
|
+ showOrnot = 'inline-block';
|
|
|
464
|
+ } else {
|
|
|
465
|
+ showOrnot = 'none';
|
|
|
466
|
+ }
|
|
686
|
467
|
return '<div class="imgs" >' +
|
|
687
|
|
- '<a class="xg" title="查看" onclick="ckxq(' + val + ')"> <i class="fa fa-search"></i></a>' +
|
|
688
|
|
- '<a class="xg" title="编辑" onclick="bj(' + val + ')"> <i class="fa fa-pencil-square-o"></i></a>' +
|
|
689
|
|
- '<a class="xg" title="回访" onclick="back(' + val + ')"> <i class="fa fa-mail-reply"></i></a>' +
|
|
690
|
|
- '<a class="xg" "title="强回"onclick="recycles(' + val + ')"> <i class="fa fa-exchange"></i></a>' +
|
|
691
|
|
- '<a class="xg" title="结案" onclick="Lawsuit(' + val + ')"> <i class="fa fa-pie-chart"></i></a>' +
|
|
692
|
|
- '<a class="xg" "title="交办"onclick="jb(' + val + ')"> <i class="fa fa-check-square-o"></i></a>' +
|
|
693
|
|
- '<a class="xg" "title="回收"onclick="recycle(' + val + ')"> <i class="fa fa-retweet"></i></a>' +
|
|
694
|
|
- '<a class="xg "title="督查" onclick="Supervision(' + val + ')"> <i class="fa fa-eye"></i></a>' +
|
|
695
|
|
- '<a class="xg" "title="强制" onclick="StrongLawsuit(' + val + ')"> <i class="fa fa-check-circle"></i></a>' +
|
|
696
|
|
- '<a class="xg" title="删除"onclick="move(' + val + ')"> <i class="fa fa-remove"></i></a>' +
|
|
|
468
|
+ '<a class="xg" title="查看" onclick="ckxq(' + val + ')">查看</a>' +
|
|
|
469
|
+ '<a class="xg withDrawBtn" style="display: '+ showOrnot +'" title="撤回" onclick="withDraw(' + val + ')">撤回</a>' +
|
|
697
|
470
|
'</div>';
|
|
698
|
471
|
}
|
|
699
|
472
|
//查看详情
|
|
|
@@ -705,78 +478,30 @@
|
|
705
|
478
|
area: ['85%', '80%'], //宽高
|
|
706
|
479
|
});
|
|
707
|
480
|
}
|
|
708
|
|
- //编辑
|
|
709
|
|
- function bj(str) {
|
|
710
|
|
- layer.open({
|
|
711
|
|
- type: 2,
|
|
712
|
|
- content: "../CommonHtml/AddAppeal.html?wid=" + str, //iframe的url,no代表不显示滚动条
|
|
713
|
|
- title: '编辑工单',
|
|
714
|
|
- area: ['96%', '80%'], //宽高
|
|
715
|
|
- });
|
|
716
|
|
- }
|
|
717
|
|
- //督查
|
|
718
|
|
- function Supervision(str) {
|
|
719
|
|
- layer.open({
|
|
720
|
|
- type: 2,
|
|
721
|
|
- content: "../CommonHtml/Supervision.html?wid=" + str, //iframe的url,no代表不显示滚动条
|
|
722
|
|
- title: '督查',
|
|
723
|
|
- area: ['35%', '30%'], //宽高
|
|
724
|
|
- });
|
|
725
|
|
- }
|
|
726
|
|
- //强制结案
|
|
727
|
|
- function StrongLawsuit(str) {
|
|
728
|
|
- layer.open({
|
|
729
|
|
- type: 2,
|
|
730
|
|
- content: "../CommonHtml/StrongLawsuit.html?wid=" + str, //iframe的url,no代表不显示滚动条
|
|
731
|
|
- title: '诉求单强制结案',
|
|
732
|
|
- area: ['35%', '30%'], //宽高
|
|
733
|
|
- });
|
|
734
|
|
- }
|
|
735
|
|
- //删除
|
|
736
|
|
- function move() {
|
|
737
|
|
- layer.confirm('确定删除工单?', {
|
|
738
|
|
- btn: ['是', '否'] //按钮
|
|
739
|
|
- });
|
|
740
|
|
- }
|
|
741
|
|
- //回收
|
|
742
|
|
- function recycle() {
|
|
743
|
|
- layer.confirm('确定要回收?', {
|
|
744
|
|
- btn: ['是', '否'] //按钮
|
|
745
|
|
- });
|
|
746
|
|
- }
|
|
747
|
|
- //强制回收
|
|
748
|
|
- function recycles() {
|
|
749
|
|
- layer.confirm('确定要强制退回吗?', {
|
|
750
|
|
- btn: ['是', '否'] //按钮
|
|
751
|
|
- });
|
|
752
|
|
- }
|
|
753
|
|
- //诉求回访
|
|
754
|
|
- function back(str) {
|
|
755
|
|
- layer.open({
|
|
756
|
|
- type: 2,
|
|
757
|
|
- content: "../CommonHtml/Back.html?wid=" + str, //iframe的url,no代表不显示滚动条
|
|
758
|
|
- title: '诉求回访',
|
|
759
|
|
- area: ['45%', '60%'], //宽高
|
|
760
|
|
- });
|
|
761
|
|
- }
|
|
762
|
|
- //结案
|
|
763
|
|
- function Lawsuit(str) {
|
|
764
|
|
- layer.open({
|
|
765
|
|
- type: 2,
|
|
766
|
|
- content: "../CommonHtml/lawsuits.html?wid=" + str, //iframe的url,no代表不显示滚动条
|
|
767
|
|
- title: '诉求单结案',
|
|
768
|
|
- area: ['45%', '40%'], //宽高
|
|
769
|
|
- });
|
|
770
|
|
- }
|
|
771
|
|
- //交办
|
|
772
|
|
- function jb(str) {
|
|
|
481
|
+ //撤回
|
|
|
482
|
+ function withDraw(str){
|
|
773
|
483
|
layer.open({
|
|
774
|
|
- type: 2,
|
|
775
|
|
- content: "../CommonHtml/yanshishenq.html?wid=" + str, //iframe的url,no代表不显示滚动条
|
|
776
|
|
- title: '诉求单结案',
|
|
777
|
|
- area: ['45%', '40%'], //宽高
|
|
778
|
|
- });
|
|
|
484
|
+ content: '是否要撤回?',
|
|
|
485
|
+ btn: ['是', '否'],
|
|
|
486
|
+ yes: function(index, layero){
|
|
|
487
|
+ $.post(huayi.config.callcenter_url + "WorkOrder/ReleaseWorkOrder", {
|
|
|
488
|
+ workorderid: str,//工单编号
|
|
|
489
|
+ isrelease: 0,//(0撤回,1转媒体)
|
|
|
490
|
+ token: $.cookie("token")
|
|
|
491
|
+ }, function(result) {
|
|
|
492
|
+ var data = JSON.parse(result);
|
|
|
493
|
+ if(data.state == "success") {
|
|
|
494
|
+ //debugger;
|
|
|
495
|
+ $(".withDrawBtn").hide();
|
|
|
496
|
+ layer.close();
|
|
|
497
|
+ load();
|
|
|
498
|
+ layer.msg("撤回成功");
|
|
|
499
|
+ }
|
|
|
500
|
+ })
|
|
|
501
|
+ }
|
|
|
502
|
+ })
|
|
779
|
503
|
}
|
|
|
504
|
+
|
|
780
|
505
|
</script>
|
|
781
|
506
|
</body>
|
|
782
|
507
|
|