zhoufan
/
12345_Base_Web


			
				
					
						
						
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							<!DOCTYPE html>
<html>

	<head>
		<meta charset="UTF-8">
		<script src="../Script/Common/huayi.load.js"></script>
		<script src="../Script/Common/huayi.config.js"></script>
		<!--<link rel="stylesheet" href="../css/layer/need/layer.css" />-->
		<link rel="stylesheet" href="../js/zTree/zTreeStyle.css" />
		<link rel="stylesheet" href="../css/init.css" />
		<title>坐席监控</title>
		<style>
			.toolBar {
				padding: 15px 0;
				border-bottom: 1px solid #ccc;
			}
			
			.jc {
				background: #9E9E9E;
			}
			
			.toolRight {
				/*float: right;*/
				padding: 22px 13px;
			}
			
			ul li {
				/*float: left;*/
			}
			
			.zx-title {
				background-color: #2e4050;
				display: block;
				color: #FFFFFF;
				padding: 5px 0;
				width: 100%;
				text-align: center;
				border-top-left-radius: 5px;
				border-top-right-radius: 5px;
				letter-spacing: 3px;
			}
			
			ul {
				overflow: hidden;
			}
			
			ul li {
				list-style: none;
			}
			
			.fenxian {
				list-style: none;
				width: 136px;
				padding: 0;
				height: 7px;
			}
			
			.fenxian li {
				width: 50%;
				list-style: none;
				height: 8px;
				float: left;
			}
			
			.left_red {
				background: #65c2ca;
			}
			
			.rg_green {
				background: #F95A83;
			}
			
			.zx-box {
				background: #F5F5F5;
				/*height: 200px;*/
				/*border-radius: 5px;*/
				box-shadow: 0 1px 3px rgba(0, 0, 0, .3);
				margin-bottom: 30px;
				overflow: hidden;
			}
			
			.m-b {
				margin-bottom: 0;
			}
			/*坐席数量*/
			
			.zt-content ul {
				width: 100%;
				overflow: hidden;
				padding-left: 0px;
				padding-top: 20px;
			}
			
			.zt-content ul li {
				/*width: 40%;*/
				font-size: 14px;
				/*float: left;*/
				margin-bottom: 15px;
				/*text-align: center;*/
				margin-left: 10%;
			}
			
			.zt-content ul li i {
				display: inline-block;
				width: 20px;
				height: 21px;
				vertical-align: middle;
				margin-right: 10px;
				background: url(../img/zuoxiIcon.png) no-repeat;
			}
			
			.hc {
				background-position: 0 0 !important;
			}
			
			.ml {
				background-position: 0 -24px !important;
			}
			
			.kx {
				background-position: 0 -68px !important;
			}
			
			.zl {
				background-position: 0 -93px !important;
			}
			
			.qc {
				background-position: 0 -116px !important;
			}
			
			.lx {
				background-position: 0 -138px !important;
			}
			
			.hh {
				background-position: 0 -46px !important;
			}
			/*坐席监控*/
			
			.bg_person {
				background: url(../img/bg-person.png)no-repeat;
				width: 65px;
				height: 65px;
				text-align: -webkit-center;
				background-position: center center;
				margin: 0 auto;
			}
			
			.zx_people {
				padding: 0;
			}
			
			.zx_content ul:after {
				content: "";
				display: block;
				clear: both;
			}
			
			.people_list p {
				margin-bottom: 5px !important;
			}
			
			.zx_content ul {
				height: 800px;
				overflow: auto;
			}
			
			.zx_content ul li {
				width: 14%;
				text-align: center;
				float: left;
				cursor: pointer;
			}
			
			.zx_content ul li>div {
				width: 100%;
				position: relative;
			}
			
			#table1 i {
				display: block;
				height: 22px;
				width: 20px;
				background: url(../img/zuoxiIcon.png) no-repeat;
				/*position: absolute;
				right: 25px;
				top: 25px;*/
			}
			/*坐席状态*/
			
			.ztsm {
				width: 100%;
				overflow: hidden;
				padding-left: 0px;
				padding-top: 20px;
			}
			
			.ztsm b {
				padding: 3px 15px;
				border-radius: 10px;
				color: #FFFFFF;
			}
			
			.ztsm2 ul li {
				width: 33%;
				font-size: 14px;
				float: left;
				margin-bottom: 25px;
				text-align: center;
				cursor: pointer;
			}
			
			.zx {
				/*background: #989898;*/
				background: #61b960;
			}
			
			.jt {
				background: #5ed7b7;
			}
			
			.dj {
				background: #bed75b;
			}
			
			.qca {
				background: #d75e7c;
			}
			
			.lj {
				background: #5daed8;
			}
			
			.qc {
				background: #d8988f;
			}
			
			.kqc {
				background: #44af3c;
			}
			
			.jqc {
				background: #d91e06;
			}
			
			.dis {
				background: #989898;
			}
			/*坐席弹屏*/
			
			.toolLeft ul li {
				float: left;
			}
			
			.zx_photo {
				padding: 10px;
			}
			
			.zx_photo p {
				text-align: center;
			}
			
			.zx-box_ul {
				display: none;
			}
			
			.zx-box_ul>ul {
				padding-left: 0px;
			}
			
			.zx-box_ul>ul>li {
				/*width: 33% !important;*/
				padding: 22px 13px;
				text-align: -webkit-center;
				font-size: 15px;
				cursor: pointer;
			}
			
			.zx-box_ul>ul>li b {
				padding: 7px 15px;
				border-radius: 10px;
				color: #FFFFFF;
			}
			
			.zxtp {
				position: absolute;
				display: none;
			}
			
			.shows {
				display: block;
			}
			
			.hides {
				display: block;
			}
		</style>
	</head>

	<body class="gray-bg">
		<div class="container-fluid wrapper wrapper-content animated fadeInRight">
			<div class="daoHang clearfix">
				<div class="dhLeft">
					<sapn><i class="syIcon"></i>位置：
						<a id="ReIndex">首页</a>&gt;
						<a href="javaScript:;">话务管理</a>&gt;
						<a href="" class="nowPosition">坐席监控</a>
					</sapn>
				</div>
				<div class="dhRight">
					<a href="" title="刷新"><i class="fa fa-refresh"></i></a>
				</div>
			</div>
			<div class="toolBar clearfix">
				<div class="toolLeft">
					<div class="zx-box_ul row" zxtp-code="">
						<ul>
							<li><b class="zx" item="ForceAgentState">置闲</b></li>
							<li><b class="jt" item="Listen">监听</b></li>
							<li><b class="dj" item="Instead">代接</b></li>
							<li><b class="qca" item="Insert">强插</b></li>
							<li><b class="lj" item="Intercept">拦截</b></li>
							<li><b class="qc" item="Break">强拆</b></li>
						</ul>
					</div>
				</div>
				<div class="toolRight">
					<button class="btns kqc">开始监测</button>
					<button class="btns jqc dis">停止监测</button>
				</div>
			</div>
			<div class="treeTable clearfix">
				<div class="tableCon" style="float: left; width: 88%;">
					<table id="table1" class="table">
						<thead>
							<tr>
								<th>选择</th>
								<th>主叫号码</th>
								<th>被叫号码</th>
								<th>状态</th>
								<th>工号</th>
								<th>姓名</th>
								<th>分机号</th>
								<th>空闲时长</th>
								<th>置忙时长 </th>
								<th>通话时长 </th>
								<th>话后处理时长 </th>
								<th>置忙次数</th>
								<th>登录次数 </th>
								<th>签入时间 </th>
								<th>当前签入时长 </th>
								<th>呼入量</th>
								<th>呼出量</th>

							</tr>
						</thead>
						<tbody>

						</tbody>

					</table>

				</div>
				<div style="float: right; width: 12%;">
					<!--<div class="zx_top">
                    <span class="zx-title">监控操作</span>
                    <ul class="m-b  fenxian" style="width:104px;">
                        <li class="left_red"></li>
                        <li class="rg_green"></li>
                    </ul>
                    <div class="zx-box">
                        <div class="ztsm2 w_3">
                            <ul class="ztsm">
                                <li style="width: 50%;"><b class="kqc">开始监测</b></li>
                                <li style="width: 50%;"><b class="jqc dis">停止监测</b></li>
                            </ul>
                        </div>
                    </div>
                </div>-->
					<div class="zx_top">
						<span class="zx-title">状态说明</span>
						<ul class="m-b  fenxian" style="width:100%;">
							<li class="left_red"></li>
							<li class="rg_green"></li>
						</ul>
						<div class="zx-box">
							<div class="zt-content w_5">
								<ul>
									<li><i class="hc"></i>通话中</li>
									<li><i class="ml"></i>置忙</li>
									<li><i class="kx"></i>空闲</li>
									<li><i class="zl"></i>振铃</li>
									<!--<li><i class="qc"></i>&nbsp;签出</li>-->
									<li><i class="lx"></i>离线</li>
									<li><i class="hh"></i>话后处理</li>
								</ul>
							</div>
						</div>
					</div>
					<div class="zx_top">
						<span class="zx-title">实时统计</span>
						<ul class="m-b  fenxian" style="width:100%;">
							<li class="left_red"></li>
							<li class="rg_green"></li>
						</ul>
						<div class="zx-box">
							<div class="zt-content w_5">
								<ul class="tjcount">
									<li>登录坐席：<b>0</b></li>
									<li>离线人数：<b>0</b></li>
									<li>空闲人数：<b>0</b></li>
									<li>通话人数：<b>0</b></li>
									<li>系统呼入：<b>0</b></li>
									<li>置忙坐席：<b>0</b></li>
									<!--<li>签出坐席：<b>100</b></li>-->
									<li>全部坐席：<b>0</b></li>
								</ul>
							</div>
						</div>
					</div>
				</div>
			</div>

		</div>
		<script src="../css/layer/layer.js"></script>
		<script src="../js/zTree/jquery.ztree.core.js"></script>
		<script>
			var user;
			var hour = 0,
				minute = 0,
				second = 0;
//				var t;
				var flag;
			function studyTime(t) {
				hour = Math.floor(t / 60 / 60);
				minute = Math.floor(t / 60 % 60);
				second = Math.floor(t % 60);
				if(hour < 10) {
					hour = "0" + hour;
				}
				if(minute < 10) {
					minute = "0" + minute;
				}
				if(second < 10) {
					second = "0" + second;
				}
				//      localStorage.setItem(,hour +":"+minute+":"+second);	
//				t++;
			}
//			flag = setInterval(studyTime, 1000);
			 //终止计时器
			    function stopTime()
			    {
			        clearInterval(flag);
			    }
			$(document).ready(function() {
					if(!top.ws) {
						top.Connect();
					}
					$.getJSON(huayi.config.callcenter_url + 'SeatMonitoring/getlist', {
						"token": $.cookie("token")
					}, function(result) {
						if(result.state.toLowerCase() == "success") {
							user = result.data;
							$(".tjcount li").eq(6).find("b").text(user.length);
						}
					}) //判断socket是否连上
					if(top.ws.readyState != 1) {
						$(".kqc").addClass("dis")
					} else {
						$(".kqc").removeClass("dis") //开始监测
						$(".kqc").click(function() {
//							alert(1)
							if(!$(this).hasClass("dis")) {
								Ajax();
								setInterval(Ajax, 10000);
							}
						})
					}
					//停止监测
					$(".jqc").click(function() {
						if(!$(this).hasClass("dis")) {
							//$(user).each(function (i, n) {
							//    top.obj.Type = "SubScribeCancel";
							//    top.obj.SubParmer = n.F_WorkNumber;
							//    top.obj.SubType = "0";//根据工号取消订阅坐席状态
							//    top.Send();
							//    top.obj.SubType = "1";//根据工号取消订阅线路状态
							//    top.Send();
							//})
							top.obj.Type = "SubScribeCancel";
							top.obj.SubParmer = "-1";
							top.obj.SubType = "0"; //根据工号取消订阅坐席状态
							top.Send();
							top.obj.SubType = "1"; //根据工号取消订阅线路状态
							top.Send();
						}
					}) //班长操作坐席
					$(".zx-box_ul b").click(function() {
						if(!$(this).hasClass("dis")) {
							//						alert(1)
							var wn = $(".zx-box_ul").attr('zxtp-code');
							var type = $(this).attr("item");
							//						console.log(type);
							top.obj.Type = type;
							top.obj.AgentID = $.cookie("zx_user"); //操作人工号
							top.obj.AgentExten = $.cookie("extno"); //操作人分机号
							top.obj.TargetAgentID = wn * 1; //被操作人工号
							top.Send();
						}
					})
				}

			) //坐席表格
			function Ajax() {
				$.ajax({
					type: "get",
					url: huayi.config.callcenter_url + "SeatMonitoring/GetAgentList",
					async: true,
					dataType: 'json',
					data: {
						"token": $.cookie("token")
					},
					success: function(data) {
						user = data.data;
						$(".tjcount li").eq(0).find("b").text(user.length);
						if(data.state.toLowerCase() == 'success') {
							$("#table1 tbody").html('');
							$(user).each(function(i, n) {
								if(localStorage.getItem(n.UserCode + "telnum")) {
									var telNum = localStorage.getItem(n.UserCode + "telnum");
									var beiTelnum = localStorage.getItem(n.UserCode + "beiTelnum");
								} else {
									var telNum = '';
									var beiTelnum = '';
								}
								var html = '<tr>' + '<td><input type="radio" name="seatSelect" zx_item="0" xl_item="0" user-code="' + n.UserCode + '" /></td>' //序号
									+
									'<td class=" ' + n.UserCode + 'telnum">' + telNum + '</td>' //主叫号码
									+
									'<td class=" ' + n.UserCode + 'beiTelnum">' + beiTelnum + '</td>' //被叫号码
									+
									'<td class=" ' + n.UserCode + 'state"><i class="lx" zx_item="0" xl_item="0"></i></td>' //状态
									+
									'<td>' + n.UserCode + '</td>' //工号
									+
									'<td>' + n.UserName + '</td>' //姓名
									+
									'<td>' + n.ExtNumber + '</td>' //分机号
									+
									'<td class=" ' + n.UserCode + 'kxTime" second="0">' + n.free + '秒</td>' //空闲时长
									+
									'<td class=" ' + n.UserCode + 'zmTime" second="0">' + n.repose + '秒</td>' //置忙时长
									+
									'<td class=" ' + n.UserCode + 'thTime" second="0">' + n.talking + '秒</td>' //通话时长
									+
									'<td class=" ' + n.UserCode + 'hhTime" second="0">' + n.postprocess + '秒</td>' //话后处理时长
									+
									'<td>' + n.reposeconut + '</td>' //置忙次数
									+
									'<td>' + n.logcount + '</td>' //登陆次数
									+
									'<td>' + n.logintime + '</td>' //签入时间
									+
									'<td>' + n.logtimes + '秒</td>' //当前签入时长
									+
									'<td>' + n.callincount + '</td>' //呼入量
									+
									'<td>' + n.calloutcount + '</td>' //呼出量
									+
									'</tr>';
								$(html).appendTo($("#table1 tbody"));
								//                  top.obj.Type = "SubScribe";
								//                  top.obj.SubParmer = n.UserCode;
								//                  top.obj.SubType = "0"; //根据工号订阅坐席状态
								//                  top.Send();
								$('input:radio[name="seatSelect"]').click(function(event) {
									event.stopPropagation();
									if(top.obj.AgentID != $(this).attr("user-code")) {
										$('.zx-box_ul').attr('zxtp-code', $(this).attr("user-code"));
										$(".zx-box_ul").show();
										UpdateSelState($(this).parent().siblings().find("i").attr("zx_item"), $(this).parent().siblings().find("i").attr("xl_item"));
									} else {
										layer.confirm('不能操作自己的坐席！', {
											btn: ['确定']
										});
										$(this).prop("checked", false);
									}
								});
								top.obj.Type = "SubScribe";
								top.obj.SubParmer = n.UserCode * 1;
								top.obj.SubType = "0"; //根据工号订阅坐席状态
								top.Send();
								top.obj.SubType = "1"; //根据工号订阅线路状态
								top.Send();
							})
						}
					}
				});
			}

			//开始监测成功后
			function Start() {
				$(".kqc").addClass("dis");
				$(".jqc").removeClass("dis");
			}
			//停止监测成功后
			function Stop() {
				$(".jqc").addClass("dis");
				$(".kqc").removeClass("dis");
				$("#table1 i").removeClass().addClass("lx").attr("zx_item", "0").attr("xl_item", "0");
			}

			//计算数量
			var tj;
			function tjcount() {
				tj = {
					hr: 0,
					tx: 0,
					kx: 0,
					lx: 0,
					zm: 0,
					dl: 0
				};
				$('#table1 tbody i').each(function() {
					var zx = $(this).attr("zx_item");
					var xl = $(this).attr("xl_item");
					switch(zx) {
						case "0":
							tj.lx = tj.lx + 1;
							break; //离线
						case "5":
							tj.zm = tj.zm + 1;
							break; //小休
					}
					switch(xl) {
						case "5":
							tj.hr = tj.hr + 1;
							break; //来电振铃
						case "6":
							tj.tx = tj.tx + 1;
							break; //通话中
					}
					if(zx == '2' && xl == '1') {
						tj.kx = tj.kx + 1;
					} //空闲
					if(zx != '0' && zx != '7' && xl != '0' && xl != '9') {
						tj.dl = tj.dl + 1;
					}
				}) //				    $(".tjcount li").eq(0).find("b").text(tj.dl);
				$(".tjcount li").eq(1).find("b").text(tj.lx);
				$(".tjcount li").eq(2).find("b").text(tj.kx);
				$(".tjcount li").eq(3).find("b").text(tj.tx);
				$(".tjcount li").eq(4).find("b").text(tj.hr);
				$(".tjcount li").eq(5).find("b").text(tj.zm);
			}

			//坐席状态
			function UpdateAgentState(WorkNumber, State) {
				//      		console.log("坐席状态"+WorkNumber+","+State);
				var sts = "";
				var timeClass = "";
				switch(State) {
					case "0":sts = "lx";break; //离线
					case "1":break; //登录中
					case "2":sts = "kx";timeClass = "kxTime";break; //空闲
					case "3":sts = "th";timeClass = "thTime";break; //通话中
					case "4":sts = "hh";timeClass = "hhTime";break; //话后处理中
					case "5":sts = "ml";timeClass = "zmTime";break; //小休
					case "6":sts = "zl";break; //被请求
					case "7":sts = "lx";break; //注销
				}
				if(WorkNumber * 1 < 10) {
					WorkNumber = '0' + WorkNumber;
				}
				var ele = $("." + WorkNumber + "state").find("i");
				
				//          console.log(sts);
				if(sts) {
					ele.removeClass().addClass(sts);
					//              ele.addClass(sts);
				}
				ele.attr("zx_item", State);
				if(timeClass){
					t = $("." + WorkNumber + timeClass).attr("second");
//					flag = setInterval(studyTime, 1000);
					
				}
				if($(".zx-box_ul").attr('zxtp-code') == WorkNumber) {
					//              if (sts) {
					//                  $(".zxtp i").removeClass().addClass(sts);
					//              }
					UpdateSelState(State, ele.attr("xl_item"))
				}
				tjcount();
			}

			//线路状态
			function UpdateLineState(WorkNumber, State) {
				//      	console.log("线路状态"+WorkNumber+","+State);
				var sts = "";
				var arr = [];
				if(State.indexOf("|") != -1) {
					arr = State.split("|");
					localStorage.setItem(WorkNumber + "telnum", arr[1]);
					localStorage.setItem(WorkNumber + "beiTelnum", arr[2]);
					//          	$('.'+WorkNumber+"telnum").html(arr[1])
					//          	$('.'+WorkNumber+"beiTelnum").html(arr[2])
					State = arr[0];
					if(State == "6") {
						sts = "th";
					}
				}
				switch(State) {
					case "0":
						sts = "lx";
						break; //分机不可用
						//case "1": sts = "kx"; break;//空闲
					case "2":
						sts = "ml";
						break; //摘机等待拨号
					case "3":
						sts = "ml";
						break; //正在拨号
					case "4":
						sts = "hc";
						break; //呼出振铃
					case "5":
						sts = "zl";
						break; //来电振铃
					case "6":
						sts = "th";
						break; //通话中
					case "7":
						sts = "ml";
						break; //播放忙音中
					case "8":
						sts = "th";
						break; //通话保持中
					case "9":
						break; //话机移除
					case "10":
						break; //保持/空闲
					case "11":
						break; //保持/摘机等待拨号
					case "12":
						break; //保持/正在拨号
					case "13":
						break; //保持/呼出振铃
					case "14":
						break; //保持/通话中
				}
				if(WorkNumber * 1 < 10) {
					WorkNumber = '0' + WorkNumber;
				}
				var ele = $("." + WorkNumber + "state").find("i");
				if(sts) {
					ele.removeClass().addClass(sts);
				}
				ele.attr("xl_item", State);
				if($(".zx-box_ul").attr('zxtp-code') == WorkNumber) {
					//              if (sts) {
					//                  $(".zxtp i").removeClass().addClass(sts);
					//              }
					UpdateSelState(ele.attr("zx_item"), State)
				}
				tjcount();
			}

			//更新选中坐席的可操作
			function UpdateSelState(zxState, xlState) {
				//      	console.log("更新选中坐席的可操作:"+zxState+"第二个："+xlState);
				$(".zx-box_ul b").addClass("dis");
				if(zxState == '5' && xlState == '1') {
					$(".zx-box_ul .zx").removeClass("dis");
				}
				if(zxState == '3' && xlState == '6') {
					$(".zx-box_ul .jt").removeClass("dis");
					$(".zx-box_ul .qca").removeClass("dis");
					$(".zx-box_ul .qc").removeClass("dis");
					$(".zx-box_ul .lj").removeClass("dis");
				}
				if(zxState == '2' && xlState == '5') {
					$(".zx-box_ul .dj").removeClass("dis");
				}
			}
		</script>
	</body>

</html>