修改公示接口

API/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/InfoController.cs

@@ -12,182 +12,319 @@ namespace CallCenterApi.Interface.Controllers
     public class InfoController : BaseController
     {
         private BLL.T_Bus_WorkOrder workOrderBLL = new BLL.T_Bus_WorkOrder();
+        private BLL.T_Call_CallRecords callBLL = new BLL.T_Call_CallRecords();
         private BLL.T_RegionCategory regionCategoryBLL = new BLL.T_RegionCategory();
         private BLL.T_Sys_DictionaryValue dicValueBLL = new BLL.T_Sys_DictionaryValue();
         private BLL.T_Sys_Department departmentBLL = new BLL.T_Sys_Department();
         #region 
         //来源渠道情况
-        public ActionResult GetByQD()
+        public ActionResult GetSourceInfo()
         {
-            var dt1 = Getslqd24();
-            var dt2 = GetArea();
-            var dt3 = GetArea24();
-
-
-            return Success("加载成功", new
+            var obj = new
             {
-                a = dt1,
-                b = dt2,
-                c = dt3
-            });
+                a= GetSourceCount(),
+                b= GetAreaCount(),
+                c= GetAreaCount24()
+            };
+
+            return Success("加载成功", obj);
         }
 
         //接单部门情况
-        public ActionResult GetByDept()
+        public ActionResult GetDeptInfo()
         {
-            var dt1 = GetJD();
-            var dt2 = Getdpt();
-            var dt3 = GetGDCL();
+            var obj = new
+            {
+                a = GetStateCountMonth(),
+                b = GetDeptCount(),
+                c = GetDealCount24()
+            };
 
+            return Success("加载成功", obj);
+        }
 
-            return Success("加载成功", new
+        //投诉举报情况
+        public ActionResult GetTypeInfo()
+        {
+            var obj = new
             {
-                a = dt1,
-                b = dt2,
-                c = dt3
-            });
+                a = GetTypeCountMonth(),
+                b = GetTypeCount24(),
+                c = GetKeyCount()
+            };
+
+            return Success("加载成功", obj);
         }
+        //话务数量情况
+        //中心大数据
+        public ActionResult GetCenterInfo()
+        {
+            var obj = new
+            {
+                a = GetTypeCount(),
+                b = GetTypeCount24(),
+                c = GetKeyCount()
+            };
 
-        //投诉举报情况
+            return Success("加载成功", obj);
+        }
+        //服务知识
         #endregion
 
         #region 1.来源渠道情况
         //受理渠道24小时实时统计
-        private object Getslqd24()
+        private object GetSourceCount()
         {
-            DataTable dt = DbHelperSQL.Query(" select F_Value,(select COUNT(1) from T_Bus_WorkOrder where datediff(day,F_RegDate,getdate())=0 and F_IsDelete=0 and isnull(F_InfoConSmallType,0)!=0 and T_Bus_WorkOrder.F_InfoSource=T_Sys_DictionaryValue.F_ValueId) F_Count from dbo.T_Sys_DictionaryValue where F_ItemId=6").Tables[0];
+            string sql = " select F_Value Source,(select COUNT(1) from T_Bus_WorkOrder where datediff(day,F_RegDate,getdate())=0 and F_IsDelete=0 "
+                + " and isnull(F_InfoConSmallType,0)!=0 and F_InfoSource=F_ValueId) Count from  dbo.T_Sys_DictionaryValue where F_ItemId=6 ";
+            DataTable dt = DbHelperSQL.Query(sql).Tables[0];
 
             return dt;
         }
         //受理区域统计
-        private object GetArea()
+        private object GetAreaCount()
         {
-            DataTable dt = DbHelperSQL.Query(" select F_AreaName,(select COUNT(1) from T_Bus_WorkOrder where datediff(day,F_RegDate,getdate())=0 and F_IsDelete=0 and isnull(F_InfoConSmallType,0)!=0 and T_Bus_WorkOrder.F_SourceArea=T_Sys_Area.F_AreaId) F_Count from dbo.T_Sys_Area").Tables[0];
+            string sql = " select F_AreaName AreaName,(select COUNT(1) from T_Bus_WorkOrder where datediff(day,F_RegDate,getdate())=0 and F_IsDelete=0 "
+                + "and isnull(F_InfoConSmallType,0)!=0 and F_SourceArea=F_AreaId) Count from dbo.T_Sys_Area ";
+            DataTable dt = DbHelperSQL.Query(sql).Tables[0];
 
             return dt;
         }
         //受理区域统计(按小时统计)
-        private object GetArea24()
+        private object GetAreaCount24()
         {
-            DataTable dt = DbHelperSQL.Query(" select datepart(hh,F_RegDate) hor,F_SourceArea, count(1) con from T_Bus_WorkOrder where F_IsDelete = 0 and isnull(F_InfoConSmallType,0)!=0 and datediff(day, F_RegDate, getdate()) = 0 group by datepart(hh, F_RegDate), F_SourceArea").Tables[0];
             var areaList = new BLL.T_Sys_Area().GetModelList(" 1=1 ");
 
-            int[] times = { 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24 };
-            var query3 = times.Select(x => new
+            int[] hours = { 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24 };
+
+            var obj = new {
+                hours = hours,
+                cols = areaList.Select(p => p.F_AreaName),
+                counts = new List<int[]>()
+            };
+            foreach (var area in areaList)
             {
-                Time = x,
-                Arealist = areaList.Select(z =>
+                int[] count = new int[24];
+                for (int i = 0; i < hours.Length; i++)
                 {
-                    var con = dt.Select(" hor=" + x.ToString() + " and F_SourceArea='" + z.F_AreaId + "'")[0]["con"].ToString();
-                    if (string.IsNullOrEmpty(con))
-                    {
-                        con = "0";
-                    }
-                    return new
-                    {
-                        Area = z.F_AreaName,
-                        Count = con,
-                        Sort = z.F_Sort
-                    };
-                }).OrderBy(z => z.Sort)
-            });
-
-            return query3;
+                    var list = workOrderBLL.GetModelList("F_IsDelete = 0 and isnull(F_InfoConSmallType,0)!=0 "
+                        +" and datediff(day, F_RegDate, getdate()) = 0 and datepart(hh, F_RegDate)=" + hours[i]);
+                    count[i] = list.Count;
+                }
+                obj.counts.Add(count);
+            }
+
+            return obj;
         }
 
         #endregion
 
         #region 2.接单部门情况
         //接单情况汇总(月份)
-        private object GetJD()
+        private object GetStateCountMonth()
         {
-            DataTable dt = DbHelperSQL.Query(" select datepart(month,F_RegDate) mon,F_InfoConSmallType, count(1) con from T_Bus_WorkOrder where F_IsDelete = 0 and isnull(F_InfoConSmallType,0)!=0 and datediff(month,F_RegDate,getdate())<=12 group by datepart(month, F_RegDate), F_InfoConSmallType").Tables[0];
-            
-            string ids = string.Empty;
-            var list = dicValueBLL.GetModelList(" F_ItemId=2 ");
-            foreach (var l in list)
+            var stateList = dicValueBLL.GetModelList(" F_ItemId = 5 ");
+            int[] ints = new int[12];
+            string[] months = new string[12];
+            for (int i = 12; i > 0; i--)
             {
-                var slist = dicValueBLL.GetModelList(" F_PrentId='" + l.F_ValueId + "' ");
-                foreach (var sl in slist)
-                {
-                    var tlist = dicValueBLL.GetModelList(" F_PrentId='" + sl.F_ValueId + "' ");
-                    foreach (var tl in tlist)
-                    {
-                        if (string.IsNullOrEmpty(ids))
-                        {
-                            ids = tl.F_ValueId.ToString();
-                        }
-                        else
-                        {
-                            ids= ids+"," + tl.F_ValueId.ToString();
-                        }
-                    }
-                }
+                var date = DateTime.Now.AddMonths(1 - i);
+                string mon = date.ToString("yyyyMM");
+                months[12 - i] = mon;
+                ints[12 - i] = date.Month;
             }
-            var tsList = dicValueBLL.GetModelList(" F_ValueId in (" + ids + ")");
-            int[] months = { 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12 };
-            var query3 = months.Select(x => new
+
+            var obj = new
+            {
+                months = months,
+                cols = stateList.Select(p => p.F_Value),
+                counts = new List<int[]>()
+            };
+
+            foreach (var state in stateList)
             {
-                Month = DateTime.Now.AddMonths(x - 1).ToString("yyyyMM"),
-                TSList = tsList.Select(z =>
+                int[] count = new int[12];
+                for (int i = 0; i < ints.Length; i++)
                 {
-                    var con = dt.Select(" mon=" + DateTime.Now.AddMonths(x - 1).Month + " and F_InfoConSmallType='" + z.F_ValueId + "'")[0]["con"].ToString();
-                    if (string.IsNullOrEmpty(con))
-                    {
-                        con = "0";
-                    }
-                    return new
-                    {
-                        tsname = z.F_Value,
-                        Count = con
-                    };
-                }).OrderBy(z => z.tsname)
-            });
+                    var list = workOrderBLL.GetModelList("F_IsDelete = 0 and isnull(F_InfoConSmallType,0)!=0 and "
+                        + "datediff(month,F_RegDate,getdate())<=12 and datepart(month, F_RegDate)=" + ints[i]);
+                    count[i] = list.Count;
+                }
+                obj.counts.Add(count);
+            }
 
-            return query3;
+            return obj;
         }
 
         //各部门受理工单情况
-        private object Getdpt()
+        private object GetDeptCount()
         {
-            DataTable dt = DbHelperSQL.Query("select F_DeptName,(select COUNT(1) from T_Wo_WorkOrder where  IsDel=0 and datediff(day,createtime,getdate())=0 and ResponDept=F_DeptId) con from T_Sys_Department where F_State=1").Tables[0];
+            var list = departmentBLL.GetModelList(" 1=1 ");
+            var obj = new
+            {
+                cols = list.Select(p => p.F_DeptName),
+                totals = new List<int[]>(),
+                counts = new List<int[]>(),
+                percents = new List<string[]>()
+            };
 
-            return dt;
+            int[] total = new int[list.Count];
+            int[] count = new int[list.Count];
+            string[] percent = new string[list.Count];
+
+            for (int i = 0; i < list.Count; i++)
+            {
+                var tl = workOrderBLL.GetModelList("F_IsDelete=0 and isnull(F_InfoConSmallType,0)!=0 "
+                //+ " and F_WorkOrderID in (select F_WorkOrderID from T_Bus_AssignedInfo where datediff(day,F_SubmitDate,getdate())=0 "
+                + " and F_WorkOrderID in (select F_WorkOrderID from T_Bus_AssignedInfo where 1=1 "
+                + " and F_DeptId=" + list[i].F_DeptId + ")");
+                var cl = workOrderBLL.GetModelList("F_IsDelete=0 and isnull(F_InfoConSmallType,0)!=0 "
+                //+ " and F_WorkOrderID in (select F_WorkOrderID from T_Bus_AssignedInfo where datediff(day,F_SubmitDate,getdate())=0 "
+                + " and F_WorkOrderID in (select F_WorkOrderID from T_Bus_AssignedInfo where 1=1 "
+                + " and F_State=1 and F_DeptId=" + list[i].F_DeptId + ")");
+
+                total[i] = tl.Count;
+                count[i] = cl.Count;
+                percent[i] = tl.Count > 0 ? ((double)cl.Count / tl.Count).ToString("0.00%") : "-";
+            }
+
+            obj.totals.Add(total);
+            obj.counts.Add(count);
+            obj.percents.Add(percent);
+
+            return obj;
         }
 
         //工单处理时间分布（小时）
-        private object GetGDCL()
+        private object GetDealCount24()
         {
-            DataTable dt = DbHelperSQL.Query("select datepart(hh,CreateTime) hor,TypeClass, count(1) con from T_Wo_WorkOrder where IsDel = 0 and datediff(day,createtime,getdate())=0 group by datepart(hh, CreateTime), TypeClass").Tables[0];
-            //var tsList = dicValueBLL.DataTableToList(dicValueBLL.GetList(" F_DictionaryFlag='TSLX'  and F_State=1  ").Tables[0]);
-
-            //int[] times = { 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24 };
-            //var query3 = times.Select(x => new
-            //{
-            //    Time = x,
-            //    TSList = tsList.Select(z =>
-            //    {
-            //        var con = dt.Select(" hor=" + x.ToString() + " and TypeClass='" + z.F_DictionaryValueId + "'")[0]["con"].ToString();
-            //        if (string.IsNullOrEmpty(con))
-            //        {
-            //            con = "0";
-            //        }
-            //        return new
-            //        {
-            //            tsname = z.F_Name,
-            //            Count = con
-            //        };
-            //    }).OrderBy(z => z.tsname)
-            //});
+            int[] hours = { 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24 };
+            int[] acounts = new int[24];
+            int[] fcounts = new int[24];
 
-            return dt;
+            for (int i = 0; i < hours.Count(); i++)
+            {
+                var al = workOrderBLL.GetModelList("F_IsDelete=0 and isnull(F_InfoConSmallType,0)!=0 "
+                    + " and F_WorkOrderID in (select F_WorkOrderID from T_Bus_AssignedInfo where datediff(day,F_SubmitDate,getdate())=0 "
+                    + " and datepart(hh, F_SubmitDate)=" + hours[i] + ")");
+                var fl = workOrderBLL.GetModelList("F_IsDelete=0 and isnull(F_InfoConSmallType,0)!=0 "
+                    + " and F_WorkOrderID in (select F_WorkOrderID from T_Bus_AssignedInfo where datediff(day,F_EndDate,getdate())=0 "
+                    + " and F_State=1 and datepart(hh, F_EndDate)=" + hours[i] + ")");
+                acounts[i] = al.Count;
+                fcounts[i] = fl.Count;
+            }
+
+            var obj = new
+            {
+                hours = hours,
+                acounts = acounts,
+                fcounts = fcounts
+            };
+
+            return obj;
         }
         #endregion
 
         #region 3.投诉举报情况
-        //投诉/举报汇总
-        //举报单位/个人统计
+        //投诉类型统计(月份)
+        private object GetTypeCountMonth()
+        {
+            int[] ints = new int[12];
+            string[] months = new string[12];
+            for (int i = 12; i > 0; i--)
+            {
+                var date = DateTime.Now.AddMonths(1 - i);
+                string mon = date.ToString("yyyyMM");
+                months[12 - i] = mon;
+                ints[12 - i] = date.Month;
+            }
+
+            var typelist = dicValueBLL.GetModelList(" F_ItemId=2 ");
+            var obj = new
+            {
+                months= months,
+                cols = typelist.Select(p => p.F_Value),
+                counts = new List<int[]>(),
+            };
+
+            foreach (var l in typelist)
+            {
+                int[] count = new int[12];
+                for (int i = 0; i < ints.Length; i++)
+                {
+                    var list = workOrderBLL.GetModelList("F_IsDelete = 0 and isnull(F_InfoConSmallType,0)!=0 and F_InfoType="+l.F_ValueId
+                        + " and datediff(month,F_RegDate,getdate())<=12 and datepart(month, F_RegDate)=" + ints[i]);
+                    count[i] = list.Count;
+                }
+                obj.counts.Add(count);
+            }
+
+            return obj;
+        }
+        //工单处理时间分布（小时）
+        private object GetTypeCount24()
+        {
+            int[] hours = { 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24 };
+            var typelist = dicValueBLL.GetModelList(" F_ItemId=2 ");
+            var obj = new
+            {
+                hours = hours,
+                cols = typelist.Select(p => p.F_Value),
+                counts = new List<int[]>()
+            };
+
+            foreach (var l in typelist)
+            {
+                int[] count = new int[24];
+                for (int i = 0; i < hours.Length; i++)
+                {
+                    var list = workOrderBLL.GetModelList("F_IsDelete = 0 and isnull(F_InfoConSmallType,0)!=0 and F_InfoType=" + l.F_ValueId
+                        + " and datediff(day,F_RegDate,getdate())=0 and datepart(hh, F_RegDate)=" + hours[i]);
+                    count[i] = list.Count;
+                }
+                obj.counts.Add(count);
+            }
+
+            return obj;
+        }
         //投诉关键字统计
+        private object GetKeyCount()
+        {
+            string ids = string.Empty;
+            var list = dicValueBLL.GetModelList(" F_PrentId=6 ");
+            foreach (var l in list)
+            {
+                var slist = dicValueBLL.GetModelList(" F_PrentId= " + l.F_ValueId);
+                foreach (var sl in slist)
+                {
+                    if (string.IsNullOrEmpty(ids))
+                    {
+                        ids = sl.F_ValueId.ToString();
+                    }
+                    else
+                    {
+                        ids= ids+","+ sl.F_ValueId.ToString();
+                    }
+                }
+            }
+
+            var typelist = dicValueBLL.GetModelList(" F_ValueId in (" + ids + ") ");
+
+            int[] counts = new int[typelist.Count];
+
+            for (int i = 0; i < typelist.Count; i++)
+            {
+                var slist = workOrderBLL.GetModelList("F_IsDelete = 0 and isnull(F_InfoConSmallType,0)!=0 and F_InfoConSmallType=" + typelist[i].F_ValueId);
+                counts[i] = slist.Count;
+            }
+            var obj = new
+            {
+                cols = typelist.Select(p => p.F_Value),
+                counts = counts
+            };
+            return obj;
+        }
+        //举报单位/个人统计
         //投诉单位统计
         //举报关键字统计
         #endregion
@@ -201,6 +338,23 @@ namespace CallCenterApi.Interface.Controllers
 
         #region 5.中心大数据
         //工单类型各数量
+        private object GetTypeCount()
+        {
+            var typelist = dicValueBLL.GetModelList(" F_ItemId=2 ");
+            int[] counts = new int[typelist.Count];
+
+            for (int i = 0; i < typelist.Count; i++)
+            {
+                var list = workOrderBLL.GetModelList("F_IsDelete = 0 and isnull(F_InfoConSmallType,0)!=0 and F_InfoType=" + typelist[i].F_ValueId);
+                counts[i] = list.Count;
+            }
+            var obj = new
+            {
+                cols = typelist.Select(p => p.F_Value),
+                counts = counts
+            };
+            return obj;
+        }
         //接通率统计源
         //投诉举报关键话题排名
         //通话数量统计