zhoufan
/
NYDX_CallCenter_UI


			
				
					
						
						
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							<!DOCTYPE html>
<html>

	<head>
		<meta charset="UTF-8">
		<title>已参与工单</title>
		<meta name="viewport" content="width=device-width, initial-scale=1.0">
		<script src="../Script/Common/huayi.load.js"></script>
		<script src="../Script/Common/huayi.config.js"></script>
		<link href="../css/init.css" rel="stylesheet" />
		<link rel="stylesheet" href="../js/zTree/zTreeStyle.css" />
		<link href="../css/WorkOrder/Search.css" rel="stylesheet">
		<script src="../js/zTree/jquery.ztree.core.js"></script>
		<script src="../js/laydate/laydate.js"></script>
		<script src="../js/download/download.js"></script>
		<script src="../js/WorkOrder/WorkOrder.js"></script>
		<style>
			table td {
				word-break: break-all;
				word-wrap: break-word;
			}
			
			#STime {
				background-color: #FFF;
				background-image: none;
				border: 1px solid #e5e6e7;
				border-radius: 1px;
				color: inherit;
				padding: 2px 2PX 2PX 10PX;
			}
			
			.photo {
				color: #676a6c;
			}
			ul li{
				margin-left: 20px;
			}
		</style>
	</head>

	<body class="gray-bg">
		<div class="wrapper wrapper-content animated fadeInRight">
			<div class="daoHang clearfix">
				<div class="dhLeft">
					<sapn><i class="syIcon"></i>位置：
						<a href="javaScript:;" id="ReIndex">首页</a>&gt;
						<a href="javaScript:;">工单管理</a>&gt;
						<a href="" style="color: #000;">已参与工单</a>
					</sapn>
				</div>
			</div>
			<div class="th-box">
				<div class="th-bar">
					<div class="seach-box fr">
						<ul>
							<li style="position: relative;">创建时间：
								<i class="tub fa fa-calendar" style="top: 5px;"></i>
								<input class="x-color laydate-icon" type="text" id="STime" style="width: 240px;" /></li>
							<li>工单状态：
								<select id="s_type" class="photo x-color inputs">
									<option value="">请选择</option>
									<option value="0">待完成</option>
									<option value="1">已完成</option>
								</select>
							</li>
							<li>坐席明细：
								<select id="zx" class="photo x-color inputs">
									<option value="">请选择</option>
								</select>
							</li>
							<li>客户电话：<input class="photo x-color inputs" type="text" id="tel" /></li>
							<li>处理部门：
								<select id="clbm" class="photo x-color inputs">
									<option value="">请选择</option>
								</select>
							</li>
							<li>
								<a class="sc_btn btns ss">搜索</a>
							</li>

						</ul>
					</div>
				</div>
			</div>
			<div style="width: 100%;padding: 10px;">
				<table id="workorderlist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
					<thead>
						<tr>
							<th data-field="" data-formatter="ex2Pdf" data-align="center">操作</th>
							<th data-field="WorkOrderID" data-formatter="View" data-align="center">工单编号</th>
							<!--<th data-field="Type" data-formatter="GetTypeName" data-align="center">工单类型</th>-->
							<th data-field="State" data-formatter="GetStateName" data-align="center">工单状态</th>
							<th data-field="Detail" data-formatter="Detail" data-align="center">反映问题</th>
							<th data-field="clcontent" data-formatter="Detail" data-align="center">问题处理情况</th>
							<!--<th data-field="IsAudit" data-align="center" data-formatter="Audit">是否审核</th>-->
							<th data-field="InfoType" data-align="center">问题分类</th>
							<th data-field="InfoTypeDetail" data-align="center">热点问题</th>
							<th data-field="Unit" data-align="center">处理部门</th>
							<th data-field="Customer" data-align="center">客户姓名</th>
							<th data-field="CustomerTel" data-align="center">客户电话</th>
							<th data-field="CreateUser" data-align="center">坐席工号</th>
							<th data-field="CreateUserName" data-align="center">坐席姓名</th>
							<th data-field="CreateTime" data-align="center">创建时间</th>
							<th data-field="Source" data-align="center">工单来源</th>

						</tr>
					</thead>
				</table>
			</div>
			<!--查看详情-->
			<div class="ckxq  Hidens">
				<ul class="clearfix ckxq_ul">
					<li class="Active" index="0">工单详情</li>
					<li index="1">处理记录</li>
					<!--<li index="4">评论记录</li>-->
					<span class="Closed">×</span>
				</ul>
				<div class="gdxq">
					<div class="">
						<table id="gdxq_table" border="0" class="table table-bordered  table-hover " style="width: 100%;">
							<tbody class="tbodys">
								<tr>
									<th>工单编号：</th>
									<td>
										<span id="xq_gdbh"></span>
									</td>
									<!--<th>工单类型：</th>
									<td>
										<span id="xq_gdlx"></span>
									</td>-->
									<th>问题分类：</th>
									<td>
										<span id="xq_xxfl"></span>
									</td>
									<th>创建时间：</th>
									<td>
										<span id="xq_cjsj"></span>
									</td>
								</tr>
								<tr>
									<th>工单状态：</th>
									<td>
										<span id="xq_gdzt"></span>
									</td>
									<th>客户姓名：</th>
									<td>
										<span id="xq_khxm"></span>
									</td>
									<th>客户电话：</th>
									<td>
										<span id="xq_khdh"></span>
									</td>
								</tr>
								<tr>
									<th>工单来源：</th>
									<td>
										<span id="xq_wtlx"></span>
									</td>
									<th>坐席工号：</th>
									<td>
										<span id="xq_zxgh"></span>
									</td>
									<th>坐席姓名：</th>
									<td>
										<span id="xq_zxxm"></span>
									</td>
								</tr>
								<tr>
									<!-- <th>营业部：</th>
									<td>
										<span id="xq_county"></span>
									</td> -->
									<th>热点问题：</th>
									<td>
										<span id="xq_rdwt"></span>
									</td>
									<th>调查时间：</th>
									<td>
										<span id="xq_time"></span>
									</td>
									<th>调查员：</th>
									<td>
										<span id="xq_investigator"></span>
									</td>
								</tr>
								<tr>
									
									<th>处理部门：</th>
									<td>
										<span id="xq_jbdw"></span>
									</td>
									<th></th>
									<td></td>

								</tr>
								<tr>
									<th>反映问题：</th>
									<td colspan="5">
										<span id="xq_gdnr"></span>
									</td>
								</tr>
								<tr>
									<th>问题处理情况：</th>
									<td colspan="5">
										<span id="xq_cont"></span>
									</td>
								</tr>
								<tr>
									<th>备注：</th>
									<td colspan="5">
										<span id="xq_remarks"></span>
									</td>
								</tr>
								<tr>
									<th>图文信息：</th>
									<td colspan="5">
										<div class="" id="IMG_box">

										</div>
									</td>
								</tr>
							</tbody>

						</table>
					</div>
				</div>
				<div class="gdxq" style="display:none;">
					<table id="cllist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
						<thead>
							<tr>
								<th data-field="WorkOrderID" data-formatter="ComXQ">处理详情</th>
								<th data-field="CreateTime">创建时间</th>
							</tr>
						</thead>
					</table>
				</div>
				<div class="gdxq" style="display:none;">
					<table id="pllist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
						<thead>
							<tr>
								<th data-field="CreateUserName">评论人</th>
								<th data-field="Detail">评论详情</th>
								<th data-field="CreateTime">创建时间</th>
							</tr>
						</thead>
					</table>
				</div>
			</div>
		</div>

		<div class="t-shade">
			<!--高级搜索-->
			<div class="shade_k gjsu ">
				<div class="shade_title">
					<span>高级搜索<srong class="cknum"></srong></span>
					<span class="setwin"><a>x</a></span>
				</div>
				<div class="shade_content">
					<div class="dgxx_table size-13">
						<table class="_table1 table table-bordered  table-hover " border="0" cellspacing="0" cellpadding="0" style="width: 100%;">
							<tr>
								<th>工单编号：</th>
								<td colspan="3">
									<div class="inpBox">
										<input type="text" class="inps " id="ss_gdbh" />
									</div>
								</td>
							</tr>
							<tr>
								<th>工单类型：</th>
								<td>
									<div class="inpBox">
										<input type="text" class="inps select" value="--请选择--" readonly="readonly" />
										<input type="hidden" class="inps " id="ss_gdlx" />
										<i class="xl xl_two"></i>
										<div class="xl_common">
											<ul class="xl_box">
												<li>--请选择--</li>
												<li itemid="1">售前咨询</li>
												<li itemid="2">报修服务</li>
												<li itemid="3">投诉建议</li>
											</ul>
										</div>
									</div>
								</td>
								<th>坐席工号：</th>
								<td>
									<div class="inpBox">
										<input type="text" class="inps " id="ss_zxgh" />
									</div>
								</td>
							</tr>
							<tr>
								<th>客户姓名：</th>
								<td>
									<div class="inpBox">
										<input type="text" class="inps " id="ss_khxm" />
									</div>
								</td>

								<th>客户电话：</th>
								<td>
									<div class="inpBox">
										<input type="text" class="inps " id="ss_khdh" />
									</div>
								</td>
							</tr>
							<tr>
								<th>反映问题：</th>
								<td colspan="3">
									<div class="inpBox">
										<input type="text" class="inps " id="ss_gdnr" />
									</div>
								</td>
							</tr>
						</table>
					</div>
					<div class="clearfix wh_btn">
						<input type="button" value="搜索" class="btn-info" id="gjss" />
					</div>
				</div>
			</div>
			<!--处理工单-->
			<div class="shade_k clgd " style="display: block;">
				<div class="shade_title">
					<span>评论工单<srong class="cknum"></srong></span>
					<span class="setwin"><a>x</a></span>
				</div>
				<div class="shade_content">
					<div class="dgxx_table size-13">
						<table class="_table1 table table-bordered  table-hover " border="0" cellspacing="0" cellpadding="0" style="width: 100%;">
							<tr>
								<th>工单编号：</th>
								<td>
									<span id="cl_gdbh"></span>
								</td>

								<th>工单类型：</th>
								<td>
									<span id="cl_gdlx"></span>
								</td>
							</tr>
							<tr>
								<th>客户姓名：</th>
								<td>
									<span id="cl_khxm"></span>
								</td>

								<th>客户电话：</th>
								<td>
									<span id="cl_khdh"></span>
								</td>
							</tr>
							<tr>
								<th>反映问题：</th>
								<td colspan="3">
									<span id="cl_gdnr"></span>
								</td>
							</tr>
							<tr>
								<th>评论内容：</th>
								<td colspan="3">
									<div>
										<textarea id="cont" name="" rows="3" style="width:100%;"></textarea>
									</div>
								</td>
							</tr>
						</table>
					</div>
					<div class="clearfix wh_btn">
						<input type="button" value="确定" class="btn-info" id="plgd" />
					</div>
				</div>
			</div>
		</div>
		<script>
			var selid;
			var zpid;
			var stype = 1;
			$(document).ready(function() {
				getSeat()
				getDepartList($('#clbm'))
				laydate.render({
					elem: '#STime',
					range: '~',
					theme: '#1ab394',
					calendar: true,
				});
				//处理工单
				$("#plgd").click(function() {
					if(!$("#cont").val()) {
						layer.confirm('请输入评论内容！', {
							btn: ['确定']
						});
						return;
					}
					$.post(huayi.config.callcenter_url + 'WorkOrder/AddWorkOrderComment', {
						orderid: zpid,
						cont: $("#cont").val(),
						"token": $.cookie("token")
					}, function(result) {
						result = $.parseJSON(result);
						if(result.state.toLowerCase() == "success") {

							layer.msg("评论工单成功");
							$(".t-shade").removeClass("cx");
							$(".clgd").removeClass("cx");
							initTable();
						}
					})
				})
			})
			function getSeat(){
				$.ajax({
					type: "get",
					url: huayi.config.callcenter_url + "UserAccount/GetSeatList",
					dataType: 'json',
					async: true,
					data: {
						token: $.cookie("token")
					},
					success: function(data) {
						var Count = data.data;
						for(var i = 0; i < Count.length; i++) {
							//console.log(Count[i].F_UserName);
							$("<option value='" + Count[i].F_UserCode + "'>" + Count[i].F_UserName + "</option>").appendTo($("#zx"));
						}
					}
				});
			}
			function getDepartList(obj) {
				obj.empty();
				let str = '<option value="">请选择</option>'
				$.getJSON(huayi.config.callcenter_url + 'CallOutPlan/GetDepartList', {
					"token": $.cookie("token")
				}, function(result) {
					if(result.state.toLowerCase() == "success") {
						result.data.forEach(function(v, n) {
							str += '<option value="' + v.F_DeptId + '">' + v.F_DeptName + '</option>'
						})
						obj.html(str)
					}
				})
			}
			function initTable() {
				//先销毁表格
				$('#workorderlist').bootstrapTable('destroy');
				//初始化表格,动态从服务器加载数据
				$("#workorderlist").bootstrapTable({
					method: "get", //使用get请求到服务器获取数据
					url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
					striped: true, //表格显示条纹
					pagination: true, //启动分页
					pageSize: 5, //每页显示的记录数
					pageNumber: 1, //当前第几页
					pageList: [5, 10, 50, 100], //记录数可选列表
					contentType: 'application/x-www-form-urlencoded',
					search: false, //是否启用查询
					showColumns: false, //显示下拉框勾选要显示的列
					showRefresh: false, //显示刷新按钮
					sidePagination: "server", //表示服务端请求
					//设置为undefined可以获取pageNumber，pageSize，searchText，sortName，sortOrder
					//设置为limit可以获取limit, offset, search, sort, order
					queryParamsType: "undefined",
					queryParams: function queryParams(params) { //设置查询参数
						var param = {
							page: params.pageNumber,
							pagesize: params.pageSize,
							usercode: $("#zx").val(),
							tel: $("#tel").val().trim(),
							clbmid: $("#clbm").val().trim(),
							ltype: 2, // 0待完成，1已完成,2我参与的
							state: $('#s_type').val(),
							starttime: $('#STime').val().split(' ~ ')[0], //
							endtime: $('#STime').val().split(' ~ ')[1], ///
							token: $.cookie("token")
						};
						return param;
					},
					onLoadSuccess: function() { //加载成功时执行
						//layer.msg("加载成功");
					},
					onLoadError: function() { //加载失败时执行
						//layer.msg("加载数据失败", { time: 1500, icon: 2 });
					}
				});
			}

			function dcexcel(obj) {
				var url = huayi.config.callcenter_url + "WorkOrder/ExportList?token=" + $.cookie("token") + "ltype=" + $('#s_type').val();
				if(stype == '1') {
					url += "&name=" + $("#name").val() + "&tel=" + $("#tel").val();
				} else if(stype == '2') {
					url += "&name=" + $("#ss_khxm").val() + "&tel=" + $("#ss_khdh").val() + "&key=" + $("#ss_gdnr").val() + "&state=" + $("#ss_gdzt").val();
					url += "&type=" + $("#ss_gdlx").val() + "&orderid=" + $("#ss_gdbh").val() + "&code=" + $("#ss_zxgh").val();
				}
				obj.href = url;
			}
		</script>
	</body>

</html>