满意度

RMYY_CallCenter_Api/Controllers/CarManage/T_Car_WorkOrderController.cs

@@ -1143,7 +1143,7 @@ namespace RMYY_CallCenter_Api.Controllers.CarManage
                         {
                             model.F_State =10;
                             model.F_EndTime = DateTime.Now;
-                            model.MYD = 1;
+                            model.MYD = 0;
                             orderbll.Update(model);
                             AddOperation(SX + "小时评价自动评价了工单", "", model.F_State.Value,
                       model.F_WorkOrderCode, 0);
@@ -1197,14 +1197,18 @@ namespace RMYY_CallCenter_Api.Controllers.CarManage
                                  model.F_WorkOrderCode, 0);
                         if (score < 3)
                         {
-                            model.MYD = 0;
+                            model.MYD = 2;
                             msg.AddInternalMessagesInfo("您有工单被差评", "您有工单被差评" + "工单编号:" + model.F_WorkOrderCode + "差评原因:" + Evaluation, model.F_DriverCode, User.F_UserCode, EnumSmsType.car
                        , 0, model.F_WorkOrderCode);
                         }
-                        else
+                        else if (score == 3)
                         {
                             model.MYD = 1;
                         }
+                        else
+                        {
+                            model.MYD = 0;
+                        }
 
                         orderbll.Update(model);
                     }

RMYY_CallCenter_Api/Controllers/FaultRepairController.cs

@@ -1524,7 +1524,7 @@ namespace RMYY_CallCenter_Api.Controllers
                             model.F_WorkOrderState = (int)EnumFaultRepairWorkOrderState.finish;
                             model.F_UpdateTime = DateTime.Now;
                             model.F_Score = 10;
-                            model.MYD = 1;
+                            model.MYD = 0;
 
                             basescheBll.Update(model);
                             var conre = DependencyResolver.Current.GetService<SchedulingController>();
@@ -1569,7 +1569,7 @@ namespace RMYY_CallCenter_Api.Controllers
                             model.F_WorkOrderState = (int)EnumFaultRepairWorkOrderState.finish;
                             model.F_UpdateTime = DateTime.Now;
                             model.F_Score = 15;
-                            model.MYD = 1;
+                            model.MYD = 0;
                             baseBll.Update(model);
                             AddEvaluateOperatorLog("评价了工单", (int)EnumOperatorType.evaluate, model.F_WorkOrderCode);
 
@@ -1587,7 +1587,7 @@ namespace RMYY_CallCenter_Api.Controllers
                                     AddEvaluateOperatorLog("评价了工单", (int)EnumOperatorType.evaluate, item);
                                     var intermodel = baseBll.GetModel(item);
                                     intermodel.F_Score = 15;
-                                    intermodel.MYD = 1;
+                                    intermodel.MYD = 0;
                                     baseBll.Update(intermodel);
                                 }
                             }
@@ -1605,7 +1605,7 @@ namespace RMYY_CallCenter_Api.Controllers
 
                                     var extermodel = baseBll.GetModel(item);
                                     extermodel.F_Score = 15;
-                                    extermodel.MYD = 1;
+                                    extermodel.MYD = 0;
                                     baseBll.Update(extermodel);
                                 }
                             }
@@ -1890,14 +1890,18 @@ namespace RMYY_CallCenter_Api.Controllers
 
                         if (Attitude < 3 || Quality < 3 || Efficiency < 3)
                         {
-                            model.MYD = 0;
+                            model.MYD = 2;
                             msg.AddInternalMessagesInfo("您有工单被差评", "您有工单被差评" + "工单编号:" + model.F_WorkOrderCode + "差评原因:" + EvaluateContent, model.F_Maintenancer, User.F_UserCode, EnumSmsType.repair
                        , 0, model.F_WorkOrderCode);
                         }
-                        else
+                        else if (Attitude == 3 || Quality == 3 || Efficiency == 3)
                         {
                             model.MYD = 1;
                         }
+                        else
+                        {
+                            model.MYD = 0;
+                        }
                         baseBll.Update(model);
                         #region 评价的时候如果有协作工单，协作工单评价数据和主工单保持一致，同时需要记录操作流程
                         if (!string.IsNullOrEmpty(model.F_InternalWorkOrderCode))
@@ -1913,13 +1917,17 @@ namespace RMYY_CallCenter_Api.Controllers
                                 evabll.Add(evamodel1);
                                 if (Attitude < 3 || Quality < 3 || Efficiency < 3)
                                 {
-                                    intermodel.MYD = 0;
+                                    intermodel.MYD = 2;
                                     msg.AddInternalMessagesInfo("您有工单被差评", "您有工单被差评" + "工单编号:" + item + "差评原因:" + EvaluateContent, intermodel.F_Maintenancer, User.F_UserCode, EnumSmsType.repair
                    , 0, item);
                                 }
+                                else if (Attitude == 3 || Quality == 3 || Efficiency == 3)
+                                {
+                                    model.MYD = 1;
+                                }
                                 else
                                 {
-                                    intermodel.MYD = 1;
+                                    model.MYD = 0;
                                 }
                                 intermodel.F_Score = Attitude + Quality + Efficiency;
                                 baseBll.Update(intermodel);
@@ -1940,13 +1948,17 @@ namespace RMYY_CallCenter_Api.Controllers
                                 evabll.Add(evamodel1);
                                 if (Attitude < 3 || Quality < 3 || Efficiency < 3)
                                 {
-                                    extmodel.MYD = 0;
+                                    extmodel.MYD = 2;
                                     msg.AddInternalMessagesInfo("您有工单被差评", "您有工单被差评" + "工单编号:" + item + "差评原因:" + EvaluateContent, extmodel.F_Maintenancer, User.F_UserCode, EnumSmsType.repair
                    , 0, item);
                                 }
+                                else if (Attitude == 3 || Quality == 3 || Efficiency == 3)
+                                {
+                                    model.MYD = 1;
+                                }
                                 else
                                 {
-                                    extmodel.MYD = 1;
+                                    model.MYD = 0;
                                 }
                                 extmodel.F_Score = Attitude + Quality + Efficiency;
                                 baseBll.Update(extmodel);

RMYY_CallCenter_Api/Controllers/SchedulingController.cs

@@ -964,14 +964,18 @@ namespace RMYY_CallCenter_Api.Controllers
 
                         if (Attitude < 3 || Efficiency < 3)
                         {
-                            model.MYD = 0;
+                            model.MYD = 2;
                             msg.AddInternalMessagesInfo("您有工单被差评", "您有工单被差评" + "工单编号:" + model.F_WorkOrderCode + "差评原因:" + EvaluateContent, model.F_DealMan, User.F_UserCode, EnumSmsType.comprehensive
                        , 0, model.F_WorkOrderCode);
                         }
-                        else
+                        else if (Attitude == 3 ||    Efficiency == 3)
                         {
                             model.MYD = 1;
                         }
+                        else
+                        {
+                            model.MYD = 0;
+                        }
                         baseBll.Update(model);
                         return Success("评价成功");
                     }
@@ -986,65 +990,65 @@ namespace RMYY_CallCenter_Api.Controllers
 
         }
 
-        /// <summary>
-        /// 自动评价 若超过2小时未进行评价，系统默认评价5星
-        /// </summary>
-        /// <returns></returns>
-        [AllowAnonymous]        
-        public ActionResult Evaluate()
-        {
-            var dicvalue = new Bll.T_Sys_DictionaryValue().
-               GetModelList("F_DictionaryFlag='PJSX' and F_State=1");
-            int SX = 2;
-            try
-            {
-                if (dicvalue != null && dicvalue.Count > 0)
-                {
-                    SX = int.Parse(dicvalue.FirstOrDefault().F_Name);
-                }
-            }
-            catch
-            {
-                SX = 2;
-            }
-            var IntegratedScheduling_Base = new BLL.T_IntegratedScheduling_Base().GetModelList(" F_WorkOrderState=3 and F_IsDelete=0 " +
-             "and datediff(minute , F_Endtime , getdate())>'" + SX * 60 + "'");
-            if (IntegratedScheduling_Base != null && IntegratedScheduling_Base.Count > 0)
-            {
-                foreach (var model in IntegratedScheduling_Base)
-                {
-                    Model.T_IntegratedScheduling_Evaluate evamodel = new Model.T_IntegratedScheduling_Evaluate();
-                    if (model != null)
-                    {
-
-                        evamodel.F_EvaluateContent = SX + "小时未评价自动评价满意";
-                        evamodel.F_Quality = 5;
-                        evamodel.F_Attitude = 5;
-
-                        evamodel.F_Efficiency = 5;
-                        evamodel.F_Evaluator = "";
-                        evamodel.F_EvaluationTime = DateTime.Now;
-                        evamodel.F_Isdelete = 0;
-                        evamodel.F_WorkOrderCode = model.F_WorkOrderCode;
-                        BLL.T_IntegratedScheduling_Evaluate evabll = new BLL.T_IntegratedScheduling_Evaluate();
-                        if (evabll.Add(evamodel) > 0)
-                        {
-                            model.F_WorkOrderState = (int)EnumSchedullingWorkOrderState.finish;
-                            model.F_UpdateTime = DateTime.Now;
-                            model.F_Score = 15;
-                            baseBll.Update(model);
-                            AddOperatorLog("评价了工单", (int)EnumOperatorType.evaluate, model.F_WorkOrderCode);                             
-                        }
-                        else
-                            continue;
-
-                    }
-                }
-            }
-            return Success("评价完成");
-
-        }
-        #endregion
+        ///// <summary>
+        ///// 自动评价 若超过2小时未进行评价，系统默认评价5星
+        ///// </summary>
+        ///// <returns></returns>
+        //[AllowAnonymous]        
+        //public ActionResult Evaluate()
+        //{
+        //    var dicvalue = new Bll.T_Sys_DictionaryValue().
+        //       GetModelList("F_DictionaryFlag='PJSX' and F_State=1");
+        //    int SX = 2;
+        //    try
+        //    {
+        //        if (dicvalue != null && dicvalue.Count > 0)
+        //        {
+        //            SX = int.Parse(dicvalue.FirstOrDefault().F_Name);
+        //        }
+        //    }
+        //    catch
+        //    {
+        //        SX = 2;
+        //    }
+        //    var IntegratedScheduling_Base = new BLL.T_IntegratedScheduling_Base().GetModelList(" F_WorkOrderState=3 and F_IsDelete=0 " +
+        //     "and datediff(minute , F_Endtime , getdate())>'" + SX * 60 + "'");
+        //    if (IntegratedScheduling_Base != null && IntegratedScheduling_Base.Count > 0)
+        //    {
+        //        foreach (var model in IntegratedScheduling_Base)
+        //        {
+        //            Model.T_IntegratedScheduling_Evaluate evamodel = new Model.T_IntegratedScheduling_Evaluate();
+        //            if (model != null)
+        //            {
+
+        //                evamodel.F_EvaluateContent = SX + "小时未评价自动评价满意";
+        //                evamodel.F_Quality = 5;
+        //                evamodel.F_Attitude = 5;
+
+        //                evamodel.F_Efficiency = 5;
+        //                evamodel.F_Evaluator = "";
+        //                evamodel.F_EvaluationTime = DateTime.Now;
+        //                evamodel.F_Isdelete = 0;
+        //                evamodel.F_WorkOrderCode = model.F_WorkOrderCode;
+        //                BLL.T_IntegratedScheduling_Evaluate evabll = new BLL.T_IntegratedScheduling_Evaluate();
+        //                if (evabll.Add(evamodel) > 0)
+        //                {
+        //                    model.F_WorkOrderState = (int)EnumSchedullingWorkOrderState.finish;
+        //                    model.F_UpdateTime = DateTime.Now;
+        //                    model.F_Score = 15;
+        //                    baseBll.Update(model);
+        //                    AddOperatorLog("评价了工单", (int)EnumOperatorType.evaluate, model.F_WorkOrderCode);                             
+        //                }
+        //                else
+        //                    continue;
+
+        //            }
+        //        }
+        //    }
+        //    return Success("评价完成");
+
+        //}
+        //#endregion
 
 
         #region 添加操作记录

RMYY_CallCenter_Api/Controllers/WorkOrder/Con_WorkOrderController.cs

@@ -524,6 +524,15 @@ namespace RMYY_CallCenter_Api.Controllers
                 {
                     #region 添加工单
                     model.F_ReplayCount = 0;
+
+                    //业务咨询类工单满意度   1、直接完工 使用IVR满意度
+                    if (!string.IsNullOrEmpty(model.F_CallID) && opt == 1)
+                    {
+                        Bll.T_Call_CallRecords callbll = new Bll.T_Call_CallRecords();
+                        Model.T_Call_CallRecords  callmodel=callbll.GetModelByCallId(model.F_CallID);
+                        model.F_Satisfaction = callmodel.MYD;
+                    }                 
+
                     int n = orderbll.Add(model);
                     if (n > 0)
                     {

RMYY_CallCenter_Api/Controllers/WorkOrder/WorkCommonController.cs

@@ -102,7 +102,7 @@ namespace RMYY_CallCenter_Api.Controllers.WorkOrder
         /// <param name="pagesize"></param>
         /// <param name="state"></param>
         /// <returns></returns>
-        public ActionResult GetComList(string starttime = "",string phone="", string endtime = "", string keyword = "", int pageindex = 1, int pagesize = 10, int state = -1, int type = 0, int loweltype = 0, string wocode = "")
+        public ActionResult GetComList(int? myd, string starttime = "",string phone="", string endtime = "", string keyword = "", int pageindex = 1, int pagesize = 10, int state = -1, int type = 0, int loweltype = 0, string wocode = "", int isdc = 0)
         {
             if (User != null)
             {
@@ -116,6 +116,10 @@ namespace RMYY_CallCenter_Api.Controllers.WorkOrder
                 {
                     sql += $" and  F_Type={type}";
                 }
+                if (myd != null)
+                {
+                    sql += $" and  MYD={myd}";
+                }
                 sql += "and F_Type !=4000";
                 if (loweltype > 0)
                 {
@@ -141,10 +145,29 @@ namespace RMYY_CallCenter_Api.Controllers.WorkOrder
                 {
                     sql += $" and F_Phone = '{phone}'";
                 }
+
+                if (isdc > 0)
+                {
+                    var dtdc = DbHelperSQL.Query(" select  F_WoCode 工单编号,[dbo].[GetUserName](F_Proposer)  姓名,  dbo.GetGongDanNameByID(F_SonType) 工单类别, F_Content 工单内容, F_Status 工单状态,  (case when MYD =0 then '不满意' when  MYD =1 then '满意' else '' end ) MYD, F_CreateTime 创建时间 from T_Wo_CommonBase "
+
+                       + "   WITH(NOLOCK)  where 1=1 " + sql + "ORDER BY F_CreateTime desc").Tables[0];
+                    var msg = new NPOIHelper().ExportToExcel("工单列表", dtdc);
+                    if (msg == "")
+                    {
+                        return Success("导出成功");
+                    }
+                    else
+                    {
+                        return Error("导出失败");
+                    }
+                }
+
+
+
                 DataTable datatable = Bll.PagerBll.GetListPager
                                            ("T_Wo_CommonBase ",
                                              "F_WoCode",
-                                             "*,[dbo].[GetUserName](F_Proposer) F_ProposerName,[dbo].[GetUserName](F_DealUser) F_DealUserName",
+                                             "*,[dbo].[GetUserName](F_Proposer) F_ProposerName,[dbo].[GetUserName](F_DealUser) F_DealUserName, (case when MYD = 0 then '不满意' when  MYD = 1 then '满意' else '' end) MYD ",
                                              sql,
                                              "order by F_CreateTime desc",
                                              pagesize,