工勤人员完工统计

RMYY_CallCenter_Api.QuartzWorker/PushWorkorder.cs

@@ -23,13 +23,13 @@ namespace RMYY_CallCenter_Api.QuartzWorker
         public void Push(object sender, EventArgs e)
         {
 
-            WebClient web = new WebClient();
-            web.Encoding = Encoding.UTF8;
-            string Dataurl = web.DownloadString(api + "FaultRepair/Evaluate");
-            string Dataur2 = web.DownloadString(api + "FaultRepair/Automatic");
-            string Dataur3 = web.DownloadString(api + "T_Car_WorkOrder/Evaluate");
-            string Dataur4 = web.DownloadString(api + "InternalMessages/DingTalkGetMessage");
-            string Dataur5 = web.DownloadString(api + "FaultRepair/AutoSendOverTimeMsg");
+            //WebClient web = new WebClient();
+            //web.Encoding = Encoding.UTF8;
+            //string Dataurl = web.DownloadString(api + "FaultRepair/Evaluate");
+            //string Dataur2 = web.DownloadString(api + "FaultRepair/Automatic");
+            //string Dataur3 = web.DownloadString(api + "T_Car_WorkOrder/Evaluate");
+            //string Dataur4 = web.DownloadString(api + "InternalMessages/DingTalkGetMessage");
+            //string Dataur5 = web.DownloadString(api + "FaultRepair/AutoSendOverTimeMsg");
 
 
         }

RMYY_CallCenter_Api/Controllers/ReportController.cs

@@ -0,0 +1,228 @@
+using RMYY_CallCenter_Api.DB;
+using RMYY_CallCenter_Api.Model;
+using RMYY_CallCenter_Api.Models;
+using RMYY_CallCenter_Api.Models.Enum;
+using RMYY_CallCenter_Api.Models.Input;
+using RMYY_CallCenter_Api.Utility;
+using System;
+using System.Collections.Generic;
+using System.ComponentModel;
+using System.Data;
+using System.IO;
+using System.Linq;
+using System.Reflection;
+using System.Web;
+using System.Web.Mvc;
+
+namespace RMYY_CallCenter_Api.Controllers
+{
+    public class ReportController : BaseController
+    {
+        private BLL.T_IntegratedScheduling_Base baseBll = new BLL.T_IntegratedScheduling_Base();
+        Bll.T_Sys_GongDan gdbll = new Bll.T_Sys_GongDan();
+        private Bll.T_Sys_Department departmentBLL = new Bll.T_Sys_Department();
+        private static BLL.T_IntegratedScheduling_OperationLog logBll = new BLL.T_IntegratedScheduling_OperationLog();
+        private BLL.T_IntegratedScheduling_Detail detailBll = new BLL.T_IntegratedScheduling_Detail();
+        private Bll.T_Sys_SystemConfig configBll = new Bll.T_Sys_SystemConfig();
+        private BLL.T_IntegratedScheduling_Process proBll = new BLL.T_IntegratedScheduling_Process();
+
+
+        private static InternalMessagesController msg = new InternalMessagesController();
+
+        //   工勤人员完工统计     综合调度类工单统计：
+        //1、筛选项：时间范围、部门、人员、工单类型，可设置显示字段
+        //2、列表项：姓名、工号、接单量、处理量、处理效率、超时量、超时率、好评量、好评率、差评量、差评率
+        //3、指标说明（需要在表头上增加提示标签，悬浮标签显示对应公式）：
+        //接单量 = 当前查询范围内已接单的数量；
+        //处理量 = 范围内已接单工单中已处理的数量；处理效率 = 处理量/接单量；
+        //超时量 = 范围内接单工单并超时未处理的工单；超时率 = 超时量/接单量；
+        //好评量/差评量 = 范围内接单工单被好评或差评的数量；
+        //好评率/差评率 = 好评量/(好评量 + 差评量)
+
+        [AllowAnonymous]
+        public ActionResult SchedulingReport(string dealman, string starttime = "", string endtime = "", int dealdept = 0, int isdc = 0)
+        {
+
+            int recordCount = 0;
+            string sql = $" and F_IsDelete = 0  ";
+
+            if (!string.IsNullOrEmpty(starttime))
+            {
+                sql += $" and F_CreateTime>='{starttime}'";
+            }
+            if (!string.IsNullOrEmpty(endtime))
+            {
+                sql += $" and F_CreateTime<'{endtime}'";
+            }
+
+            if (dealdept > 0)
+            {
+                sql += $" and F_DealDept = '{ dealdept }' ";
+            }
+
+            if (!string.IsNullOrEmpty(dealman))
+            {
+                sql += $" and F_DealMan = '{ dealman }' ";
+                
+            }
+
+            string dealmansql = "select dbo.GetUserName(F_dealman) dealusername, F_dealman,COUNT(1) allcount dealusername  from [T_IntegratedScheduling_Base]   where F_dealman is not null and f_dealman != ''" + sql+" group by F_dealman ";
+
+            DataTable dealmandt = DbHelperSQL.Query(dealmansql).Tables[0];
+            // 接单量、处理量、处理效率、超时量、超时率、好评量、好评率、差评量、差评率
+
+            string allordersql = "    F_dealman is not null and f_dealman != ''"+sql;
+
+
+            List<Model.T_IntegratedScheduling_Base> modellist = baseBll.GetModelList(allordersql);
+
+          
+
+
+            dealmandt.Columns.Add("jiedanliang");
+            dealmandt.Columns.Add("chuliliang");
+           //处理效率 = 处理量/接单量；
+
+            DataColumn chkColumn = new DataColumn();
+            chkColumn.DataType =typeof(string);
+            chkColumn.ColumnName = "chulixiaolv";
+            chkColumn.DefaultValue = "0%";
+            dealmandt.Columns.Add(chkColumn);
+
+
+            DataColumn chkColumn1 = new DataColumn();
+            chkColumn1.DataType = typeof(int);
+            chkColumn1.ColumnName = "chaoshiliang";
+            chkColumn1.DefaultValue = 0;
+            dealmandt.Columns.Add(chkColumn1);
+
+            DataColumn chkColumn2 = new DataColumn();
+            chkColumn2.DataType = typeof(string);
+            chkColumn2.ColumnName = "chaoshilv";
+            chkColumn2.DefaultValue = "0%";
+            dealmandt.Columns.Add(chkColumn2);
+
+            DataColumn chkColumn3 = new DataColumn();
+            chkColumn3.DataType = typeof(int);
+            chkColumn3.ColumnName = "haopingliang";
+            chkColumn3.DefaultValue = 0;
+            dealmandt.Columns.Add(chkColumn3);
+
+            DataColumn chkColumn4 = new DataColumn();
+            chkColumn4.DataType = typeof(string);
+            chkColumn4.ColumnName = "haopinglv";
+            chkColumn4.DefaultValue = "0%";
+            dealmandt.Columns.Add(chkColumn4);
+
+
+            DataColumn chkColumn5 = new DataColumn();
+            chkColumn5.DataType = typeof(int);
+            chkColumn5.ColumnName = "chapingliang";
+            chkColumn5.DefaultValue = 0;
+            dealmandt.Columns.Add(chkColumn5);
+
+
+            DataColumn chkColumn6 = new DataColumn();
+            chkColumn6.DataType = typeof(string);
+            chkColumn6.ColumnName = "chapinglv";
+            chkColumn6.DefaultValue = "0%";
+            dealmandt.Columns.Add(chkColumn6);
+
+
+            if (dealmandt != null && dealmandt.Rows.Count > 0)
+            {
+                foreach (DataRow dr in dealmandt.Rows)
+                {
+                    List<string> jiedanlist = modellist.Where(x => x.F_DealMan == dr["F_DealMan"].ToString() && x.F_WorkOrderState > 1).Select(x => x.F_WorkOrderCode).ToList();
+                    dr["jiedanliang"] = jiedanlist.Count;
+
+                    List<string> chulilist = modellist.Where(x => x.F_DealMan == dr["F_DealMan"].ToString() && x.F_WorkOrderState > 2).Select(x => x.F_WorkOrderCode).ToList();
+                    dr["chuliliang"] = chulilist.Count;
+
+                    if (jiedanlist.Count != 0)
+                    {
+                        dr["chulixiaolv"] = Math.Round(decimal.Parse(chulilist.Count.ToString()) / jiedanlist.Count * 100, 2).ToString() + "%";
+                    }
+
+                    var chaoshilist = modellist.Where(x => x.F_Deadline < x.F_Endtime || (x.F_Endtime == null && x.F_Deadline < DateTime.Now)).ToList();
+                    dr["chaoshiliang"] = chaoshilist.Count;
+                    if (jiedanlist.Count != 0)
+                    {
+                        //超时率 = 超时量/接单量；
+                        dr["chaoshilv"] = Math.Round(decimal.Parse(chaoshilist.Count.ToString()) / jiedanlist.Count * 100, 2).ToString() + "%";
+                    }
+                    //好评量/差评量 = 范围内接单工单被好评或差评的数量；
+                    var haopinglist = modellist.Where(x => x.MYD == 1 || x.MYD == 0).ToList();
+
+                    dr["haopingliang"] = haopinglist.Count;
+
+                    var chapinglist= modellist.Where(x => x.MYD == 2).ToList();
+
+                    dr["chapingliang"] = chapinglist.Count;
+
+
+                    int pingjiacount= haopinglist.Count+ chapinglist.Count;
+                    if (pingjiacount != 0)
+                    {
+                        //好评率/差评率 = 好评量/(好评量 + 差评量)
+                        dr["haopinglv"] = Math.Round(decimal.Parse(haopinglist.Count.ToString()) / pingjiacount * 100, 2).ToString() + "%";
+
+                        dr["chapinglv"] = Math.Round(decimal.Parse(chapinglist.Count.ToString()) / pingjiacount * 100, 2).ToString() + "%";
+                    }
+                   
+                    
+
+
+
+                }
+            }
+
+
+            if (isdc > 0)
+            {
+                 
+                dealmandt.Columns.Remove("allcount");
+             //   接单量、处理量、处理效率、超时量、超时率、好评量、好评率、差评量、差评率
+                var msg = new NPOIHelper().ExportToExcel("工勤人员完工统计", dealmandt, new string[] { "姓名", "工号", "接单量", "处理量" , "处理效率", "超时量", "超时率", "好评量", "好评率", "差评量", "差评率" });
+                if (msg == "")
+                {
+                    return Success("导出成功");
+                }
+                else
+                {
+                    return Error("导出失败");
+                }
+            }
+
+
+
+            //    DataTable datatable = Bll.PagerBll.GetListPager
+            //                               ("T_Wo_CommonBase ",
+            //                                 "F_WoCode",
+            //                                 "*,[dbo].[GetUserName](F_Proposer) F_ProposerName,[dbo].[GetUserName](F_DealUser) F_DealUserName, (case when MYD = 0 then '不满意' when  MYD = 1 then '满意' else '' end) MYD ",
+            //                                 sql,
+            //                                 "order by F_CreateTime desc",
+            //                                 pagesize,
+            //                                 pageindex,
+            //                                 true,
+            //                                 out recordCount
+            //                               );
+
+            //    datatable = WorkOrderBase.SetOtherField(datatable, MENUENUM.工单列表, User.F_UserCode, User.F_RoleId);
+
+            var obj = new
+                {
+                    state = "success",
+                    message = "成功",
+                    rows = dealmandt,
+                    total = recordCount
+
+                };
+                return Content(obj.ToJson());
+            }
+           
+        }
+
+
+    
+}

RMYY_CallCenter_Api/Controllers/WorkOrder/WorkCommonController.cs

@@ -148,7 +148,7 @@ namespace RMYY_CallCenter_Api.Controllers.WorkOrder
 
                 if (isdc > 0)
                 {
-                    var dtdc = DbHelperSQL.Query(" select  F_WoCode 工单编号,[dbo].[GetUserName](F_Proposer)  姓名,  dbo.GetGongDanNameByID(F_SonType) 工单类别, F_Content 工单内容, F_Status 工单状态,  (case when MYD =0 then '不满意' when  MYD =1 then '满意' else '' end ) MYD, F_CreateTime 创建时间 from T_Wo_CommonBase "
+                    var dtdc = DbHelperSQL.Query(" select  F_WoCode 工单编号,[dbo].[GetUserName](F_Proposer)  姓名,  dbo.GetGongDanNameByID(F_SonType) 工单类别, F_Content 工单内容, F_Status 工单状态,  (case when MYD =0 then '满意' when  MYD =1 then '基本满意' when  MYD =2 then '不满意' else '' end ) MYD, F_CreateTime 创建时间 from T_Wo_CommonBase "
 
                        + "   WITH(NOLOCK)  where 1=1 " + sql + "ORDER BY F_CreateTime desc").Tables[0];
                     var msg = new NPOIHelper().ExportToExcel("工单列表", dtdc);

RMYY_CallCenter_Api/RMYY_CallCenter_Api.csproj

@@ -171,6 +171,7 @@
     <Compile Include="Controllers\Quality\QCResultController.cs" />
     <Compile Include="Controllers\Quality\SwitchedlossCallController.cs" />
     <Compile Include="Controllers\Quality\TalkTimeController.cs" />
+    <Compile Include="Controllers\ReportController.cs" />
     <Compile Include="Controllers\report\HourCallTotalController.cs" />
     <Compile Include="Controllers\report\TotalCallController.cs" />
     <Compile Include="Controllers\report\YearContrastController.cs" />