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@@ -3,33 +3,33 @@
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* 签入后心跳开始；签出后心跳结束；
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* 增加心跳 false 处理（签出）
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*/
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-import { Message, MessageBox, Switch } from "element-ui";
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-import store from "@/store";
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-import router from "@/router";
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-import { Teljournal } from "@/api/commonAPI";
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-let ws; // websocket 实例
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-let cls = 0;
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-let lockReconnect = false; // 避免重复连接
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-let calldDirection = 0; //呼入
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-let websocktTimer; // 定时器
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-let wsUrl = null;
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+import { Message, MessageBox, Switch } from 'element-ui'
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+import store from '@/store'
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+import router from '@/router'
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+import { Teljournal } from '@/api/commonAPI'
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+let ws // websocket 实例
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+let cls = 0
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+let lockReconnect = false // 避免重复连接
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+let calldDirection = 0 // 呼入
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+let websocktTimer // 定时器
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+let wsUrl = null
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// const wsUrl = 'ws://' + process.env.SOCKET_IP + ':' + process.env.SOCKET_PORT
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// 创建scoket连接
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export function createWebSocket() {
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wsUrl =
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- "ws://" +
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+ 'ws://' +
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store.getters.serverConfig.SOCKET_IP +
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- ":" +
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- store.getters.serverConfig.SOCKET_PORT; // 请求地址
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+ ':' +
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+ store.getters.serverConfig.SOCKET_PORT // 请求地址
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try {
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- if ("WebSocket" in window) {
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- ws = new WebSocket(wsUrl); // 创建一个websocket实例
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- init();
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+ if ('WebSocket' in window) {
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+ ws = new WebSocket(wsUrl) // 创建一个websocket实例
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+ init()
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} else {
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- Message.error("当前浏览器不支持Websocket!");
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+ Message.error('当前浏览器不支持Websocket!')
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}
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} catch (e) {
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- reconnect();
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+ reconnect()
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}
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}
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@@ -37,23 +37,23 @@ export function createWebSocket() {
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function init() {
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ws.onopen = function() {
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// console.groupCollapsed(`telWebsocket:`)
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- console.log(new Date() + " telWebsocket " + "建立连接：" + wsUrl);
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+ console.log(new Date() + ' telWebsocket ' + '建立连接：' + wsUrl)
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// signIn()
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// 修改store 中连接状态
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- store.dispatch("ConnectWs", true);
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+ store.dispatch('ConnectWs', true)
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// 修改 store 中telwebsocket的数据
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- store.dispatch("ChangeTelWSMsg", {
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+ store.dispatch('ChangeTelWSMsg', {
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wsUrl: wsUrl,
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- operationType: "建立连接"
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- });
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- if (Number(window.sessionStorage.getItem("storageSeatState"))) {
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- signIn();
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+ operationType: '建立连接'
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+ })
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+ if (Number(window.sessionStorage.getItem('storageSeatState'))) {
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+ signIn()
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}
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- if (Number(window.sessionStorage.getItem("telIsLogin"))) {
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+ if (Number(window.sessionStorage.getItem('telIsLogin'))) {
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// heartCheck.reset().start()
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// heartCheck.sendHeart()
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}
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- };
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+ }
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// 接收到消息的回调方法
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ws.onmessage = function(evt) {
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@@ -61,42 +61,42 @@ function init() {
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// 拿到任何消息都说明当前连接是正常的
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// heartCheck.reset().start()
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console.log(
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- "%c" +
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+ '%c' +
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new Date() +
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- "%c receive%c telWebsocket %ctype:" +
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+ '%c receive%c telWebsocket %ctype:' +
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JSON.parse(evt.data)[0].Type +
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- "%c " +
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+ '%c ' +
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evt.data,
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- "color: #111",
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- "color: #67C23A",
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- "color: #111",
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- "color: #67C23A",
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- "color: #111"
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- );
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- dealMsg(JSON.parse(evt.data)[0]);
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+ 'color: #111',
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+ 'color: #67C23A',
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+ 'color: #111',
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+ 'color: #67C23A',
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+ 'color: #111'
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+ )
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+ dealMsg(JSON.parse(evt.data)[0])
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// 修改 store 中telwebsocket的数据
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- const telWSData = JSON.parse(evt.data);
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- telWSData.operationType = "接收";
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- store.dispatch("ChangeTelWSMsg", telWSData);
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- };
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+ const telWSData = JSON.parse(evt.data)
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+ telWSData.operationType = '接收'
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+ store.dispatch('ChangeTelWSMsg', telWSData)
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+ }
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// 连接关闭的回调方法
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ws.onclose = function(evt) {
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if (cls === 0) {
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- cls = 1;
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- console.log("telWebsocket连接关闭");
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+ cls = 1
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+ console.log('telWebsocket连接关闭')
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// console.groupEnd()
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// 修改store 中连接状态
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- store.dispatch("ConnectWs", false);
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- store.dispatch("ChangeLineState", 1);
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+ store.dispatch('ConnectWs', false)
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+ store.dispatch('ChangeLineState', 1)
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// 修改 store 中telwebsocket的数据
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- store.dispatch("ChangeTelWSMsg", {
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+ store.dispatch('ChangeTelWSMsg', {
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wsUrl: wsUrl,
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- operationType: "连接关闭"
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- });
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- reconnect();
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+ operationType: '连接关闭'
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+ })
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+ reconnect()
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}
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- };
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+ }
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// 连接发生错误的回调方法
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ws.onerror = function(evt) {
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@@ -111,40 +111,40 @@ function init() {
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// })
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// console.warn('telWebsocket连接出现异常！')
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// 修改 store 中telwebsocket的数据
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- store.dispatch("ChangeTelWSMsg", {
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+ store.dispatch('ChangeTelWSMsg', {
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wsUrl: wsUrl,
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- operationType: "连接异常"
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- });
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+ operationType: '连接异常'
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+ })
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if (ws == null || ws.readyState !== ws.OPEN) {
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- console.log(new Date() + "telWebsocket开始重连");
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+ console.log(new Date() + 'telWebsocket开始重连')
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// 修改 store 中telwebsocket的数据
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- store.dispatch("ChangeTelWSMsg", {
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+ store.dispatch('ChangeTelWSMsg', {
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wsUrl: wsUrl,
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- operationType: "开始重连"
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- });
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- reconnect();
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+ operationType: '开始重连'
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+ })
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+ reconnect()
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}
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- };
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+ }
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}
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/**
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* 重新连接
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*/
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function reconnect() {
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- if (lockReconnect) return;
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- lockReconnect = true;
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+ if (lockReconnect) return
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+ lockReconnect = true
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// 没连接上会一直重连，设置延迟避免请求过多
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- websocktTimer && clearTimeout(websocktTimer);
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+ websocktTimer && clearTimeout(websocktTimer)
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websocktTimer = setTimeout(function() {
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- console.log(new Date() + " " + "telWebsocket重连中……");
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+ console.log(new Date() + ' ' + 'telWebsocket重连中……')
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// 修改 store 中telwebsocket的数据
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- store.dispatch("ChangeTelWSMsg", {
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+ store.dispatch('ChangeTelWSMsg', {
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wsUrl: wsUrl,
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- operationType: "重连中……"
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- });
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- createWebSocket();
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- lockReconnect = false;
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- }, 2000);
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+ operationType: '重连中……'
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+ })
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+ createWebSocket()
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+ lockReconnect = false
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+ }, 2000)
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}
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/**
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@@ -153,22 +153,22 @@ function reconnect() {
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*/
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export function Send(scoketDatas) {
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if (ws.readyState !== ws.OPEN) {
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- reconnect();
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+ reconnect()
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}
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if (ws.readyState === ws.OPEN) {
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console.log(
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- "%c" +
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+ '%c' +
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new Date() +
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- "%c send %c telWebsocket " +
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+ '%c send %c telWebsocket ' +
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JSON.stringify(scoketDatas),
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- "color: #111",
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- "color: #409EFF",
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- "color: #111"
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- );
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- ws.send(JSON.stringify(scoketDatas));
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- scoketDatas.operationType = "发送";
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+ 'color: #111',
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+ 'color: #409EFF',
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+ 'color: #111'
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+ )
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+ ws.send(JSON.stringify(scoketDatas))
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+ scoketDatas.operationType = '发送'
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// 修改 store 中telwebsocket的数据
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- store.dispatch("ChangeTelWSMsg", scoketDatas);
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+ store.dispatch('ChangeTelWSMsg', scoketDatas)
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}
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}
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@@ -178,32 +178,32 @@ const heartCheck = {
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timeoutObj: null,
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serverTimeoutObj: null,
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reset: function() {
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- clearTimeout(this.timeoutObj);
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- clearTimeout(this.serverTimeoutObj);
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- return this;
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+ clearTimeout(this.timeoutObj)
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+ clearTimeout(this.serverTimeoutObj)
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+ return this
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},
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start: function() {
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- const _self = this;
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+ const _self = this
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this.timeoutObj = setTimeout(function() {
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// 这里发送一个心跳，后端收到后，返回一个心跳消息，
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// onmessage拿到返回的心跳就说明连接正常
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- _self.sendHeart();
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- _self.aa();
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- }, this.timeout);
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+ _self.sendHeart()
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+ _self.aa()
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+ }, this.timeout)
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},
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sendHeart: function() {
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const scoketDatas = {
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- Type: "Heart",
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+ Type: 'Heart',
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Result: true,
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AgentID: store.getters.usercode, // 工号
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AgentExten: store.getters.extension, // 分机号
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// AgentGroup: 1 // 坐席组id
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AgentGroup: store.getters.groupcode // 坐席组id
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- };
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- Send(scoketDatas);
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+ }
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+ Send(scoketDatas)
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}
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-};
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+}
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// 迁入
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function signIn() {
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// if(!this.groupcode){
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@@ -224,15 +224,15 @@ function signIn() {
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// return
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// }
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const scoketDatas = {
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- Type: "Login",
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+ Type: 'Login',
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AgentID: store.getters.usercode,
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AgentExten: store.getters.extension,
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// AgentGroup: window.localStorage.getItem("groupCode"), // 坐席组id window.localStorage.getItem('groupCode')
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- AgentGroup: "364",
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- AgentType: "0",
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- DisposeTime: "0" // 话后处理时长设置，0代表一致话后处理，除非发送置闲 （按照历史习惯，字符串形式）
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- };
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- Send(scoketDatas);
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+ AgentGroup: '364',
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232
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+ AgentType: '0',
|
|
|
233
|
+ DisposeTime: '0' // 话后处理时长设置，0代表一致话后处理，除非发送置闲 （按照历史习惯，字符串形式）
|
|
|
234
|
+ }
|
|
|
235
|
+ Send(scoketDatas)
|
|
236
|
236
|
}
|
|
237
|
237
|
/**
|
|
238
|
238
|
* 处理接收的消息
|
|
|
@@ -240,98 +240,98 @@ function signIn() {
|
|
240
|
240
|
*/
|
|
241
|
241
|
function dealMsg(msgData) {
|
|
242
|
242
|
if (msgData) {
|
|
243
|
|
- const rlt = msgData.Result;
|
|
|
243
|
+ const rlt = msgData.Result
|
|
244
|
244
|
if (rlt === true) {
|
|
245
|
245
|
switch (msgData.Type.toLowerCase()) {
|
|
246
|
|
- case "login": // 签入
|
|
247
|
|
- LoginBack();
|
|
248
|
|
- break;
|
|
249
|
|
- case "logout": // 签出
|
|
250
|
|
- LogoutBack();
|
|
251
|
|
- break;
|
|
252
|
|
- case "dropcall": // 挂断
|
|
253
|
|
- DropCallBack();
|
|
254
|
|
- break;
|
|
255
|
|
- case "makecall": // 外呼
|
|
256
|
|
- MakeCallBack(msgData);
|
|
257
|
|
- break;
|
|
258
|
|
- case "setstate": // 置忙 置闲
|
|
259
|
|
- SetState(msgData);
|
|
260
|
|
- break; // 置忙置闲
|
|
261
|
|
- case "meeting": // 会议
|
|
262
|
|
- MeetingBack(msgData);
|
|
263
|
|
- break;
|
|
264
|
|
- case "meetingtakeback":
|
|
265
|
|
- MeetingTakeBackFun(msgData);
|
|
266
|
|
- break; // 多方通话回签
|
|
267
|
|
- case "transfer": // 转移
|
|
268
|
|
- TransferBack();
|
|
269
|
|
- break;
|
|
|
246
|
+ case 'login': // 签入
|
|
|
247
|
+ LoginBack()
|
|
|
248
|
+ break
|
|
|
249
|
+ case 'logout': // 签出
|
|
|
250
|
+ LogoutBack()
|
|
|
251
|
+ break
|
|
|
252
|
+ case 'dropcall': // 挂断
|
|
|
253
|
+ DropCallBack()
|
|
|
254
|
+ break
|
|
|
255
|
+ case 'makecall': // 外呼
|
|
|
256
|
+ MakeCallBack(msgData)
|
|
|
257
|
+ break
|
|
|
258
|
+ case 'setstate': // 置忙 置闲
|
|
|
259
|
+ SetState(msgData)
|
|
|
260
|
+ break // 置忙置闲
|
|
|
261
|
+ case 'meeting': // 会议
|
|
|
262
|
+ MeetingBack(msgData)
|
|
|
263
|
+ break
|
|
|
264
|
+ case 'meetingtakeback':
|
|
|
265
|
+ MeetingTakeBackFun(msgData)
|
|
|
266
|
+ break // 多方通话回签
|
|
|
267
|
+ case 'transfer': // 转移
|
|
|
268
|
+ TransferBack()
|
|
|
269
|
+ break
|
|
270
|
270
|
// case 'consult': // 协商呼叫
|
|
271
|
271
|
// ConsultBack()
|
|
272
|
272
|
// break
|
|
273
|
|
- case "hold": // 保持
|
|
274
|
|
- HoldBack(msgData);
|
|
275
|
|
- break;
|
|
276
|
|
- case "retrieve": // 接回
|
|
277
|
|
- RetrieveBack();
|
|
278
|
|
- break;
|
|
279
|
|
- case "incoming": // 来电
|
|
280
|
|
- IncomingBack(msgData);
|
|
281
|
|
- break;
|
|
282
|
|
- case "linestateagent": // 线路状态
|
|
283
|
|
- LineStateAgentBack(msgData);
|
|
284
|
|
- break;
|
|
285
|
|
- case "agentstateagent": // 线路状态
|
|
286
|
|
- agentstateagentBack(msgData);
|
|
|
273
|
+ case 'hold': // 保持
|
|
|
274
|
+ HoldBack(msgData)
|
|
|
275
|
+ break
|
|
|
276
|
+ case 'retrieve': // 接回
|
|
|
277
|
+ RetrieveBack()
|
|
|
278
|
+ break
|
|
|
279
|
+ case 'incoming': // 来电
|
|
|
280
|
+ IncomingBack(msgData)
|
|
|
281
|
+ break
|
|
|
282
|
+ case 'linestateagent': // 线路状态
|
|
|
283
|
+ LineStateAgentBack(msgData)
|
|
|
284
|
+ break
|
|
|
285
|
+ case 'agentstateagent': // 线路状态
|
|
|
286
|
+ agentstateagentBack(msgData)
|
|
287
|
287
|
|
|
288
|
|
- case "agentstate": // 线路状态
|
|
289
|
|
- updateSeatMonitorlists(msgData);
|
|
290
|
|
- break;
|
|
291
|
|
- case "getagentlist":
|
|
292
|
|
- getAgentList(msgData);
|
|
293
|
|
- break;
|
|
294
|
|
- case "callid":
|
|
295
|
|
- getCallid(msgData);
|
|
296
|
|
- break;
|
|
|
288
|
+ case 'agentstate': // 线路状态
|
|
|
289
|
+ updateSeatMonitorlists(msgData)
|
|
|
290
|
+ break
|
|
|
291
|
+ case 'getagentlist':
|
|
|
292
|
+ getAgentList(msgData)
|
|
|
293
|
+ break
|
|
|
294
|
+ case 'callid':
|
|
|
295
|
+ getCallid(msgData)
|
|
|
296
|
+ break
|
|
297
|
297
|
}
|
|
298
|
298
|
} else if (rlt === false) {
|
|
299
|
|
- var texs = "";
|
|
|
299
|
+ var texs = ''
|
|
300
|
300
|
// const errCode = msgData.Error % 10000
|
|
301
|
|
- if (msgData.Type.toLowerCase() === "meeting") {
|
|
302
|
|
- window.localStorage.setItem("meetingTransfer", 0);
|
|
303
|
|
- if (window.localStorage.getItem("meetingType") == "转接") {
|
|
304
|
|
- texs = "转接失败";
|
|
|
301
|
+ if (msgData.Type.toLowerCase() === 'meeting') {
|
|
|
302
|
+ window.localStorage.setItem('meetingTransfer', 0)
|
|
|
303
|
+ if (window.localStorage.getItem('meetingType') == '转接') {
|
|
|
304
|
+ texs = '转接失败'
|
|
305
|
305
|
}
|
|
306
|
|
- if (window.localStorage.getItem("meetingType") == "多方通话") {
|
|
307
|
|
- texs = "多方通话失败";
|
|
|
306
|
+ if (window.localStorage.getItem('meetingType') == '多方通话') {
|
|
|
307
|
+ texs = '多方通话失败'
|
|
308
|
308
|
}
|
|
309
|
|
- } else if (msgData.Type.toLowerCase() === "transfer") {
|
|
310
|
|
- texs = "转接失败";
|
|
311
|
|
- } else if (msgData.Type.toLowerCase() === "makecall") {
|
|
312
|
|
- texs = "外呼失败";
|
|
|
309
|
+ } else if (msgData.Type.toLowerCase() === 'transfer') {
|
|
|
310
|
+ texs = '转接失败'
|
|
|
311
|
+ } else if (msgData.Type.toLowerCase() === 'makecall') {
|
|
|
312
|
+ texs = '外呼失败'
|
|
313
|
313
|
} else {
|
|
314
|
|
- texs = msgData.Type;
|
|
|
314
|
+ texs = msgData.Type
|
|
315
|
315
|
}
|
|
316
|
316
|
Message({
|
|
317
|
317
|
dangerouslyUseHTMLString: true,
|
|
318
|
318
|
message:
|
|
319
|
319
|
'<div style="font-size:32px;font-weight: 700;text-align: center; width:100%;margin: 0 auto;">' +
|
|
320
|
320
|
texs +
|
|
321
|
|
- "</div>",
|
|
|
321
|
+ '</div>',
|
|
322
|
322
|
offset: 400,
|
|
323
|
323
|
center: true,
|
|
324
|
|
- type: "error",
|
|
|
324
|
+ type: 'error',
|
|
325
|
325
|
duration: 2 * 1000
|
|
326
|
|
- });
|
|
|
326
|
+ })
|
|
327
|
327
|
} else {
|
|
328
|
|
- if (msgData.Type.toLowerCase() === "linestateagent") {
|
|
329
|
|
- LineStateAgentBack(msgData);
|
|
330
|
|
- } else if (msgData.Type.toLowerCase() === "monitor") {
|
|
331
|
|
- updateSeatMonitorlists(msgData);
|
|
332
|
|
- } else if (msgData.Type.toLowerCase() === "waitcount") {
|
|
333
|
|
- console.log(msgData.Type);
|
|
334
|
|
- store.dispatch("ChangeWaitcountNumber", msgData.WaitCount);
|
|
|
328
|
+ if (msgData.Type.toLowerCase() === 'linestateagent') {
|
|
|
329
|
+ LineStateAgentBack(msgData)
|
|
|
330
|
+ } else if (msgData.Type.toLowerCase() === 'monitor') {
|
|
|
331
|
+ updateSeatMonitorlists(msgData)
|
|
|
332
|
+ } else if (msgData.Type.toLowerCase() === 'waitcount') {
|
|
|
333
|
+ console.log(msgData.Type)
|
|
|
334
|
+ store.dispatch('ChangeWaitcountNumber', msgData.WaitCount)
|
|
335
|
335
|
} else {
|
|
336
|
336
|
// Message.error(`${rlt} !`)
|
|
337
|
337
|
Message({
|
|
|
@@ -339,53 +339,53 @@ function dealMsg(msgData) {
|
|
339
|
339
|
message:
|
|
340
|
340
|
'<div style="font-size:42px;font-weight: 700;text-align: center; width:80%;margin: 0 auto;">' +
|
|
341
|
341
|
rlt +
|
|
342
|
|
- "</div>",
|
|
|
342
|
+ '</div>',
|
|
343
|
343
|
offset: 400,
|
|
344
|
344
|
center: true,
|
|
345
|
|
- type: "error",
|
|
|
345
|
+ type: 'error',
|
|
346
|
346
|
duration: 2 * 1000
|
|
347
|
|
- });
|
|
|
347
|
+ })
|
|
348
|
348
|
}
|
|
349
|
349
|
}
|
|
350
|
350
|
}
|
|
351
|
351
|
}
|
|
352
|
352
|
|
|
353
|
353
|
function updateSeatMonitorlists(msgData) {
|
|
354
|
|
- store.dispatch("ChangeMonitor", true); // 修改监听操作的返回值
|
|
355
|
|
- store.dispatch("ChangeMonitorstate", msgData.State); // 监控状态
|
|
356
|
|
- store.dispatch("ChangeMonitoragent", msgData.AgentID); // 监控坐席
|
|
357
|
|
- store.dispatch("ChangeMonitorexten", msgData.ExtenID); // 监控坐席
|
|
|
354
|
+ store.dispatch('ChangeMonitor', true) // 修改监听操作的返回值
|
|
|
355
|
+ store.dispatch('ChangeMonitorstate', msgData.State) // 监控状态
|
|
|
356
|
+ store.dispatch('ChangeMonitoragent', msgData.AgentID) // 监控坐席
|
|
|
357
|
+ store.dispatch('ChangeMonitorexten', msgData.ExtenID) // 监控坐席
|
|
358
|
358
|
}
|
|
359
|
359
|
function getCallid(msgData) {
|
|
360
|
|
- window.localStorage.setItem("callid", msgData.CurrID);
|
|
361
|
|
- console.log(window.localStorage.getItem("callid"), "11");
|
|
|
360
|
+ window.localStorage.setItem('callid', msgData.CurrID)
|
|
|
361
|
+ console.log(window.localStorage.getItem('callid'), '11')
|
|
362
|
362
|
}
|
|
363
|
363
|
// 签入
|
|
364
|
364
|
function LoginBack(reState) {
|
|
365
|
365
|
// 心跳检测开始
|
|
366
|
366
|
// heartCheck.reset().start()
|
|
367
|
|
- cls = 0;
|
|
368
|
|
- store.dispatch("LoginWs");
|
|
369
|
|
- store.dispatch("ChangeTopRightState", ["空闲", true]);
|
|
|
367
|
+ cls = 0
|
|
|
368
|
+ store.dispatch('LoginWs')
|
|
|
369
|
+ store.dispatch('ChangeTopRightState', ['空闲', true])
|
|
370
|
370
|
// 弹出任务信息
|
|
371
|
|
- store.dispatch("ChangeTask", true);
|
|
372
|
|
- let scoketDatas = {};
|
|
373
|
|
- if (Number(window.sessionStorage.getItem("storageSeatState")) === 2) {
|
|
|
371
|
+ store.dispatch('ChangeTask', true)
|
|
|
372
|
+ let scoketDatas = {}
|
|
|
373
|
+ if (Number(window.sessionStorage.getItem('storageSeatState')) === 2) {
|
|
374
|
374
|
scoketDatas = {
|
|
375
|
|
- Type: "SayFree",
|
|
376
|
|
- AgentID: window.localStorage.getItem("storageUsercode"),
|
|
377
|
|
- AgentExten: window.localStorage.getItem("ext")
|
|
378
|
|
- };
|
|
379
|
|
- Send(scoketDatas);
|
|
380
|
|
- } else if (Number(window.sessionStorage.getItem("storageSeatState")) === 5) {
|
|
|
375
|
+ Type: 'SayFree',
|
|
|
376
|
+ AgentID: window.localStorage.getItem('storageUsercode'),
|
|
|
377
|
+ AgentExten: window.localStorage.getItem('ext')
|
|
|
378
|
+ }
|
|
|
379
|
+ Send(scoketDatas)
|
|
|
380
|
+ } else if (Number(window.sessionStorage.getItem('storageSeatState')) === 5) {
|
|
381
|
381
|
scoketDatas = {
|
|
382
|
|
- Type: "SayBusy",
|
|
383
|
|
- AgentID: window.localStorage.getItem("storageUsercode"),
|
|
384
|
|
- AgentExten: window.localStorage.getItem("ext")
|
|
385
|
|
- };
|
|
386
|
|
- Send(scoketDatas);
|
|
|
382
|
+ Type: 'SayBusy',
|
|
|
383
|
+ AgentID: window.localStorage.getItem('storageUsercode'),
|
|
|
384
|
+ AgentExten: window.localStorage.getItem('ext')
|
|
|
385
|
+ }
|
|
|
386
|
+ Send(scoketDatas)
|
|
387
|
387
|
} else {
|
|
388
|
|
- window.sessionStorage.setItem("storageSeatState", 2);
|
|
|
388
|
+ window.sessionStorage.setItem('storageSeatState', 2)
|
|
389
|
389
|
}
|
|
390
|
390
|
}
|
|
391
|
391
|
|
|
|
@@ -393,23 +393,23 @@ function LoginBack(reState) {
|
|
393
|
393
|
function LogoutBack(reState) {
|
|
394
|
394
|
// 心跳检测关闭
|
|
395
|
395
|
// heartCheck.reset()
|
|
396
|
|
- store.dispatch("LogoutWs");
|
|
397
|
|
- store.dispatch("ChangeTopRightState", ["已签出", false]);
|
|
|
396
|
+ store.dispatch('LogoutWs')
|
|
|
397
|
+ store.dispatch('ChangeTopRightState', ['已签出', false])
|
|
398
|
398
|
// 重置初始化状态
|
|
399
|
|
- resetInitState();
|
|
400
|
|
- window.sessionStorage.setItem("storageSeatState", 0);
|
|
401
|
|
- getOperatonTime("2");
|
|
402
|
|
- console.log("签出2");
|
|
|
399
|
+ resetInitState()
|
|
|
400
|
+ window.sessionStorage.setItem('storageSeatState', 0)
|
|
|
401
|
+ getOperatonTime('2')
|
|
|
402
|
+ console.log('签出2')
|
|
403
|
403
|
}
|
|
404
|
404
|
|
|
405
|
405
|
// 重置初始化状态
|
|
406
|
406
|
function resetInitState() {
|
|
407
|
|
- store.dispatch("ChangeSeatState", 2); // 坐席状态（空闲）
|
|
408
|
|
- store.dispatch("ChangeLineState", 1); // 线路状态（空闲）
|
|
409
|
|
- store.dispatch("ChangeCallNum", ""); // 顶部电话号码（''）
|
|
410
|
|
- store.dispatch("ChangeCallType", "MakeCall"); // 发送的通话类型（默认是外呼）
|
|
411
|
|
- store.dispatch("ChangeTask", false); // 外呼任务信息是否显示
|
|
412
|
|
- store.dispatch("ChangeTaskFirst", true); // 外呼任务信息是否是第一次弹出
|
|
|
407
|
+ store.dispatch('ChangeSeatState', 2) // 坐席状态（空闲）
|
|
|
408
|
+ store.dispatch('ChangeLineState', 1) // 线路状态（空闲）
|
|
|
409
|
+ store.dispatch('ChangeCallNum', '') // 顶部电话号码（''）
|
|
|
410
|
+ store.dispatch('ChangeCallType', 'MakeCall') // 发送的通话类型（默认是外呼）
|
|
|
411
|
+ store.dispatch('ChangeTask', false) // 外呼任务信息是否显示
|
|
|
412
|
+ store.dispatch('ChangeTaskFirst', true) // 外呼任务信息是否是第一次弹出
|
|
413
|
413
|
}
|
|
414
|
414
|
|
|
415
|
415
|
/**
|
|
|
@@ -418,17 +418,19 @@ function resetInitState() {
|
|
418
|
418
|
* */
|
|
419
|
419
|
function SetState(sayOption) {
|
|
420
|
420
|
if (sayOption.State === 5) {
|
|
421
|
|
- store.dispatch("ChangeSeatState", 5);
|
|
422
|
|
- window.sessionStorage.setItem("storageSeatState", 5);
|
|
423
|
|
- store.dispatch("ChangeTopRightState", ["忙碌", false]);
|
|
424
|
|
- getOperatonTime("3");
|
|
425
|
|
- console.log("置忙3");
|
|
|
421
|
+ store.dispatch('ChangeSeatState', 5)
|
|
|
422
|
+ window.sessionStorage.setItem('storageSeatState', 5)
|
|
|
423
|
+ window.sessionStorage.setItem('isBusyOrFree', 0)// 0是置忙1是置闲
|
|
|
424
|
+ store.dispatch('ChangeTopRightState', ['忙碌', false])
|
|
|
425
|
+ getOperatonTime('3')
|
|
|
426
|
+ console.log('置忙3')
|
|
426
|
427
|
} else if (sayOption.State === 2) {
|
|
427
|
|
- store.dispatch("ChangeSeatState", 2);
|
|
428
|
|
- window.sessionStorage.setItem("storageSeatState", 2);
|
|
429
|
|
- store.dispatch("ChangeTopRightState", ["空闲", true]);
|
|
430
|
|
- getOperatonTime("4");
|
|
431
|
|
- console.log("置闲4");
|
|
|
428
|
+ store.dispatch('ChangeSeatState', 2)
|
|
|
429
|
+ window.sessionStorage.setItem('storageSeatState', 2)
|
|
|
430
|
+ window.sessionStorage.setItem('isBusyOrFree', 1)// 0是置忙1是置闲
|
|
|
431
|
+ store.dispatch('ChangeTopRightState', ['空闲', true])
|
|
|
432
|
+ getOperatonTime('4')
|
|
|
433
|
+ console.log('置闲4')
|
|
432
|
434
|
}
|
|
433
|
435
|
}
|
|
434
|
436
|
|
|
|
@@ -437,9 +439,10 @@ function SetState(sayOption) {
|
|
437
|
439
|
* sayOption (点击置忙置闲后的返回值)
|
|
438
|
440
|
* */
|
|
439
|
441
|
function SayBusyBack(sayOption) {
|
|
440
|
|
- store.dispatch("ChangeSeatState", 5);
|
|
441
|
|
- if (sayOption.Type === "SayBusy") {
|
|
442
|
|
- store.dispatch("ChangeTopRightState", ["忙碌", false]);
|
|
|
442
|
+ window.sessionStorage.setItem('isBusyOrFree', 0)// 0是置忙1是置闲
|
|
|
443
|
+ store.dispatch('ChangeSeatState', 5)
|
|
|
444
|
+ if (sayOption.Type === 'SayBusy') {
|
|
|
445
|
+ store.dispatch('ChangeTopRightState', ['忙碌', false])
|
|
443
|
446
|
}
|
|
444
|
447
|
}
|
|
445
|
448
|
/**
|
|
|
@@ -447,38 +450,39 @@ function SayBusyBack(sayOption) {
|
|
447
|
450
|
* sayOption (点击置忙置闲后的返回值)
|
|
448
|
451
|
* */
|
|
449
|
452
|
function SayFreeBack(sayOption) {
|
|
450
|
|
- store.dispatch("ChangeSeatState", 2);
|
|
451
|
|
- if (sayOption.Type === "SayFree") {
|
|
452
|
|
- store.dispatch("ChangeTopRightState", ["空闲", true]);
|
|
|
453
|
+ window.sessionStorage.setItem('isBusyOrFree', 1)// 0是置忙1是置闲
|
|
|
454
|
+ store.dispatch('ChangeSeatState', 2)
|
|
|
455
|
+ if (sayOption.Type === 'SayFree') {
|
|
|
456
|
+ store.dispatch('ChangeTopRightState', ['空闲', true])
|
|
453
|
457
|
}
|
|
454
|
458
|
}
|
|
455
|
459
|
// 坐席状态变化
|
|
456
|
460
|
function agentstateagentBack(msgData) {
|
|
457
|
|
- switch (msgData.AgentState + "") {
|
|
458
|
|
- case "0":
|
|
459
|
|
- store.dispatch("ChangeTopRightState", ["离线", true]);
|
|
460
|
|
- break; //离线
|
|
461
|
|
- case "1":
|
|
462
|
|
- store.dispatch("ChangeTopRightState", ["登录中", true]);
|
|
463
|
|
- break; //登录中
|
|
464
|
|
- case "2":
|
|
465
|
|
- store.dispatch("ChangeTopRightState", ["空闲", true]);
|
|
466
|
|
- break; //空闲
|
|
467
|
|
- case "3":
|
|
468
|
|
- store.dispatch("ChangeTopRightState", ["通话中", true]);
|
|
469
|
|
- break; //通话中
|
|
470
|
|
- case "4":
|
|
471
|
|
- store.dispatch("ChangeTopRightState", ["话后处理中", true]);
|
|
472
|
|
- break; //话后处理中
|
|
473
|
|
- case "5":
|
|
474
|
|
- store.dispatch("ChangeTopRightState", ["忙碌", true]);
|
|
475
|
|
- break; //小休
|
|
476
|
|
- case "6":
|
|
477
|
|
- store.dispatch("ChangeTopRightState", ["振铃", true]);
|
|
478
|
|
- break; //被请求
|
|
479
|
|
- case "7":
|
|
480
|
|
- store.dispatch("ChangeTopRightState", ["注销", true]);
|
|
481
|
|
- break; //注销
|
|
|
461
|
+ switch (msgData.AgentState + '') {
|
|
|
462
|
+ case '0':
|
|
|
463
|
+ store.dispatch('ChangeTopRightState', ['离线', true])
|
|
|
464
|
+ break // 离线
|
|
|
465
|
+ case '1':
|
|
|
466
|
+ store.dispatch('ChangeTopRightState', ['登录中', true])
|
|
|
467
|
+ break // 登录中
|
|
|
468
|
+ case '2':
|
|
|
469
|
+ store.dispatch('ChangeTopRightState', ['空闲', true])
|
|
|
470
|
+ break // 空闲
|
|
|
471
|
+ case '3':
|
|
|
472
|
+ store.dispatch('ChangeTopRightState', ['通话中', true])
|
|
|
473
|
+ break // 通话中
|
|
|
474
|
+ case '4':
|
|
|
475
|
+ store.dispatch('ChangeTopRightState', ['话后处理中', true])
|
|
|
476
|
+ break // 话后处理中
|
|
|
477
|
+ case '5':
|
|
|
478
|
+ store.dispatch('ChangeTopRightState', ['忙碌', true])
|
|
|
479
|
+ break // 小休
|
|
|
480
|
+ case '6':
|
|
|
481
|
+ store.dispatch('ChangeTopRightState', ['振铃', true])
|
|
|
482
|
+ break // 被请求
|
|
|
483
|
+ case '7':
|
|
|
484
|
+ store.dispatch('ChangeTopRightState', ['注销', true])
|
|
|
485
|
+ break // 注销
|
|
482
|
486
|
}
|
|
483
|
487
|
}
|
|
484
|
488
|
// 线路状态通知
|
|
|
@@ -488,124 +492,140 @@ function LineStateAgentBack(linedata) {
|
|
488
|
492
|
switch (linedata.State) {
|
|
489
|
493
|
// case '空闲':
|
|
490
|
494
|
case 1:
|
|
491
|
|
- store.dispatch("ChangeLineState", 1);
|
|
492
|
|
- store.dispatch("ChangeCallNum", ""); // 顶部电话号码（''）
|
|
493
|
|
- store.dispatch("ChangeTopRightState", ["1111", true]);
|
|
494
|
|
- break;
|
|
|
495
|
+ store.dispatch('ChangeLineState', 1)
|
|
|
496
|
+ store.dispatch('ChangeCallNum', '') // 顶部电话号码（''）
|
|
|
497
|
+ store.dispatch('ChangeTopRightState', ['1111', true])
|
|
|
498
|
+ break
|
|
495
|
499
|
// case '摘机等待拨号':
|
|
496
|
500
|
case 2:
|
|
497
|
|
- store.dispatch("ChangeLineState", 2);
|
|
498
|
|
- store.dispatch("ChangeTopRightState", ["摘机等待拨号", true]);
|
|
499
|
|
- break;
|
|
|
501
|
+ store.dispatch('ChangeLineState', 2)
|
|
|
502
|
+ store.dispatch('ChangeTopRightState', ['摘机等待拨号', true])
|
|
|
503
|
+ break
|
|
500
|
504
|
// case '正在拨号':
|
|
501
|
505
|
case 3:
|
|
502
|
|
- store.dispatch("ChangeLineState", 3);
|
|
503
|
|
- store.dispatch("ChangeTopRightState", ["正在拨号", true]);
|
|
504
|
|
- break;
|
|
|
506
|
+ store.dispatch('ChangeLineState', 3)
|
|
|
507
|
+ store.dispatch('ChangeTopRightState', ['正在拨号', true])
|
|
|
508
|
+ break
|
|
505
|
509
|
// case '呼出振铃':
|
|
506
|
510
|
case 4:
|
|
507
|
|
- store.dispatch("ChangeLineState", 4);
|
|
508
|
|
- store.dispatch("ChangeTopRightState", ["呼出振铃", true]);
|
|
509
|
|
- break;
|
|
|
511
|
+ store.dispatch('ChangeLineState', 4)
|
|
|
512
|
+ store.dispatch('ChangeTopRightState', ['呼出振铃', true])
|
|
|
513
|
+ break
|
|
510
|
514
|
// case '来电振铃':
|
|
511
|
515
|
case 5:
|
|
512
|
|
- store.dispatch("ChangeLineState", 5);
|
|
513
|
|
- store.dispatch("ChangeTopRightState", ["来电振铃", true]);
|
|
514
|
|
- break;
|
|
|
516
|
+ store.dispatch('ChangeLineState', 5)
|
|
|
517
|
+ store.dispatch('ChangeTopRightState', ['来电振铃', true])
|
|
|
518
|
+ break
|
|
515
|
519
|
// case '通话中':
|
|
516
|
520
|
case 6:
|
|
517
|
|
- store.dispatch("ChangeLineState", 6);
|
|
518
|
|
- store.dispatch("ChangeTopRightState", ["通话中", true]);
|
|
519
|
|
- break;
|
|
|
521
|
+ store.dispatch('ChangeLineState', 6)
|
|
|
522
|
+ store.dispatch('ChangeTopRightState', ['通话中', true])
|
|
|
523
|
+ break
|
|
520
|
524
|
// case '播放忙音中':
|
|
521
|
525
|
case 7:
|
|
522
|
|
- store.dispatch("ChangeLineState", 7);
|
|
523
|
|
- store.dispatch("ChangeTopRightState", ["播放忙音中", true]);
|
|
524
|
|
- break;
|
|
|
526
|
+ store.dispatch('ChangeLineState', 7)
|
|
|
527
|
+ store.dispatch('ChangeTopRightState', ['播放忙音中', true])
|
|
|
528
|
+ break
|
|
525
|
529
|
// case '移除IP分机':
|
|
526
|
530
|
case 8:
|
|
527
|
|
- store.dispatch("ChangeLineState", 8);
|
|
528
|
|
- store.dispatch("ChangeTopRightState", ["移除IP分机", true]);
|
|
529
|
|
- break;
|
|
|
531
|
+ store.dispatch('ChangeLineState', 8)
|
|
|
532
|
+ store.dispatch('ChangeTopRightState', ['移除IP分机', true])
|
|
|
533
|
+ break
|
|
530
|
534
|
// case '通话保持中':
|
|
531
|
535
|
case 10:
|
|
532
|
|
- store.dispatch("ChangeLineState", 10);
|
|
533
|
|
- store.dispatch("ChangeTopRightState", ["通话保持中", true]);
|
|
534
|
|
- break;
|
|
|
536
|
+ store.dispatch('ChangeLineState', 10)
|
|
|
537
|
+ store.dispatch('ChangeTopRightState', ['通话保持中', true])
|
|
|
538
|
+ break
|
|
535
|
539
|
}
|
|
536
|
540
|
}
|
|
537
|
541
|
|
|
538
|
542
|
// 来电
|
|
539
|
543
|
function IncomingBack(inComingData) {
|
|
540
|
|
- const inComingCallId = inComingData.CallID;
|
|
541
|
|
- let inComingNumber = inComingData.Number;
|
|
|
544
|
+ const inComingCallId = inComingData.CallID
|
|
|
545
|
+ let inComingNumber = inComingData.Number
|
|
542
|
546
|
calldDirection = 1
|
|
543
|
|
- store.dispatch("screenPopUpBoole", 1);
|
|
|
547
|
+ store.dispatch('screenPopUpBoole', 1)
|
|
544
|
548
|
if (inComingNumber.length > 11) {
|
|
545
|
|
- inComingNumber = inComingNumber.substr(1);
|
|
|
549
|
+ inComingNumber = inComingNumber.substr(1)
|
|
546
|
550
|
// console.log(inComingNumber)
|
|
547
|
551
|
}
|
|
548
|
|
- window.localStorage.setItem("callidSave", inComingData.CallID); // 用户的坐席组code
|
|
|
552
|
+ window.localStorage.setItem('callidSave', inComingData.CallID) // 用户的坐席组code
|
|
549
|
553
|
router.push({
|
|
550
|
|
- name: "CallScreen",
|
|
551
|
|
- path: "/callScreen",
|
|
552
|
|
- fullPath: "/callScreen",
|
|
|
554
|
+ name: 'CallScreen',
|
|
|
555
|
+ path: '/callScreen',
|
|
|
556
|
+ fullPath: '/callScreen',
|
|
553
|
557
|
params: {
|
|
554
|
558
|
callid: inComingCallId,
|
|
555
|
559
|
telInNumber: inComingNumber
|
|
556
|
560
|
}
|
|
557
|
|
- });
|
|
558
|
|
- store.dispatch("ChangeCallNum", inComingNumber);
|
|
|
561
|
+ })
|
|
|
562
|
+ store.dispatch('ChangeCallNum', inComingNumber)
|
|
559
|
563
|
}
|
|
560
|
564
|
|
|
561
|
565
|
// 挂断
|
|
562
|
566
|
function DropCallBack() {
|
|
563
|
|
- store.dispatch("ChangeCallNum", ""); // 顶部电话号码（''）
|
|
564
|
|
- store.dispatch("ChangeCallType", "MakeCall"); // 发送的通话类型（默认是外呼）
|
|
565
|
|
- store.dispatch("screenPopUpBoole", 0); //calldDirection
|
|
566
|
|
-
|
|
567
|
|
- if(calldDirection){
|
|
|
567
|
+ store.dispatch('ChangeCallNum', '') // 顶部电话号码（''）
|
|
|
568
|
+ store.dispatch('ChangeCallType', 'MakeCall') // 发送的通话类型（默认是外呼）
|
|
|
569
|
+ store.dispatch('screenPopUpBoole', 0) // calldDirection
|
|
|
570
|
+
|
|
|
571
|
+ if (calldDirection) {
|
|
568
|
572
|
const scoketDatas = {
|
|
569
|
|
- Type: "SayBusy",
|
|
570
|
|
- AgentID: window.localStorage.getItem("storageUsercode"),
|
|
571
|
|
- AgentExten: window.localStorage.getItem("ext")
|
|
572
|
|
- };
|
|
573
|
|
- Send(scoketDatas);
|
|
|
573
|
+ Type: 'SayBusy',
|
|
|
574
|
+ AgentID: window.localStorage.getItem('storageUsercode'),
|
|
|
575
|
+ AgentExten: window.localStorage.getItem('ext')
|
|
|
576
|
+ }
|
|
|
577
|
+ Send(scoketDatas)
|
|
|
578
|
+ setTimeout(() => {
|
|
|
579
|
+ if (window.sessionStorage.getItem('isBusyOrFree') === '0') {
|
|
|
580
|
+ const scoketDatas = {
|
|
|
581
|
+ Type: 'SayFree',
|
|
|
582
|
+ AgentID: window.localStorage.getItem('storageUsercode'),
|
|
|
583
|
+ AgentExten: window.localStorage.getItem('ext')
|
|
|
584
|
+ }
|
|
|
585
|
+ Send(scoketDatas)
|
|
|
586
|
+ }
|
|
|
587
|
+ }, 60000)
|
|
574
|
588
|
calldDirection = 0
|
|
|
589
|
+ } else {
|
|
|
590
|
+ const scoketDatas = {
|
|
|
591
|
+ Type: 'SayFree',
|
|
|
592
|
+ AgentID: window.localStorage.getItem('storageUsercode'),
|
|
|
593
|
+ AgentExten: window.localStorage.getItem('ext')
|
|
|
594
|
+ }
|
|
|
595
|
+ Send(scoketDatas)
|
|
575
|
596
|
}
|
|
576
|
597
|
|
|
577
|
|
-
|
|
578
|
598
|
// 当前在坐席监控中需要 更新坐席监控内坐席的状态
|
|
579
|
|
- const curentViews = store.state.tagsView.visitedViews;
|
|
|
599
|
+ const curentViews = store.state.tagsView.visitedViews
|
|
580
|
600
|
for (let i = 0, len = curentViews.length; i < len; i++) {
|
|
581
|
|
- if (curentViews[i].name === "seatMonitor") {
|
|
|
601
|
+ if (curentViews[i].name === 'seatMonitor') {
|
|
582
|
602
|
// updateSeatMonitorlists()
|
|
583
|
|
- return;
|
|
|
603
|
+ return
|
|
584
|
604
|
}
|
|
585
|
605
|
}
|
|
586
|
606
|
}
|
|
587
|
607
|
|
|
588
|
608
|
// 转接
|
|
589
|
609
|
function TransferBack() {
|
|
590
|
|
- store.dispatch("ChangeCallNum", ""); // 顶部电话号码（''）
|
|
591
|
|
- store.dispatch("ChangeCallType", "MakeCall"); // 发送的通话类型（默认是外呼）
|
|
|
610
|
+ store.dispatch('ChangeCallNum', '') // 顶部电话号码（''）
|
|
|
611
|
+ store.dispatch('ChangeCallType', 'MakeCall') // 发送的通话类型（默认是外呼）
|
|
592
|
612
|
}
|
|
593
|
613
|
|
|
594
|
614
|
// 外呼 结果 弹出来电弹屏
|
|
595
|
615
|
function MakeCallBack(callBackData) {
|
|
596
|
|
- const inComingNumber = store.getters.telCallNum;
|
|
597
|
|
- const inComingCallId = callBackData.CallID;
|
|
|
616
|
+ const inComingNumber = store.getters.telCallNum
|
|
|
617
|
+ const inComingCallId = callBackData.CallID
|
|
598
|
618
|
}
|
|
599
|
619
|
|
|
600
|
620
|
// 多方通话
|
|
601
|
621
|
function MeetingBack() {
|
|
602
|
|
- store.dispatch("ChangeMeetingBackFlag", true);
|
|
603
|
|
- window.localStorage.setItem("meetingTransfer", 1);
|
|
|
622
|
+ store.dispatch('ChangeMeetingBackFlag', true)
|
|
|
623
|
+ window.localStorage.setItem('meetingTransfer', 1)
|
|
604
|
624
|
}
|
|
605
|
625
|
|
|
606
|
626
|
// 多方通话回签
|
|
607
|
627
|
function MeetingTakeBackFun() {
|
|
608
|
|
- store.dispatch("ChangeMeetingBackFlag", false);
|
|
|
628
|
+ store.dispatch('ChangeMeetingBackFlag', false)
|
|
609
|
629
|
}
|
|
610
|
630
|
|
|
611
|
631
|
// 录音返回
|
|
|
@@ -614,7 +634,7 @@ function RecordPathBack() {}
|
|
614
|
634
|
// 保持
|
|
615
|
635
|
function HoldBack(holdData) {
|
|
616
|
636
|
if (holdData.Result === true) {
|
|
617
|
|
- store.dispatch("ChangeLineState", 10);
|
|
|
637
|
+ store.dispatch('ChangeLineState', 10)
|
|
618
|
638
|
}
|
|
619
|
639
|
}
|
|
620
|
640
|
|
|
|
@@ -633,15 +653,15 @@ function RetrieveBack(RetrieveData) {
|
|
633
|
653
|
|
|
634
|
654
|
// 获取当前在线坐席
|
|
635
|
655
|
function getAgentList(data) {
|
|
636
|
|
- store.dispatch("GetOnlineSeatList", data.AgentList); // 监控坐席
|
|
|
656
|
+ store.dispatch('GetOnlineSeatList', data.AgentList) // 监控坐席
|
|
637
|
657
|
}
|
|
638
|
658
|
|
|
639
|
659
|
function getOperatonTime(state) {
|
|
640
|
660
|
const params = {
|
|
641
|
661
|
state: state,
|
|
642
|
|
- token: localStorage.getItem("Admin-Token").split(" ")[1]
|
|
643
|
|
- };
|
|
|
662
|
+ token: localStorage.getItem('Admin-Token').split(' ')[1]
|
|
|
663
|
+ }
|
|
644
|
664
|
Teljournal(params)
|
|
645
|
665
|
.then(response => {})
|
|
646
|
|
- .catch(result => {});
|
|
|
666
|
+ .catch(result => {})
|
|
647
|
667
|
}
|
liuzhihui