申诉详情

WebUI/CallCenterWeb.UI/Business/appealOrder.html

@@ -60,8 +60,9 @@
 					<thead>
 						<tr>
 							<th data-field="state" data-checkbox="true" data-align="center"></th>
+							<th data-field="F_WorkOrderId" data-align="center">工单编号</th>
 							<th data-field="NoticeDeptName" data-align="center">申诉部门</th>
-							<th data-field="F_NoticeInfo" data-align="center">通报批评内容</th>
+							<th data-field="F_NoticeInfo" data-align="center">申诉内容</th>
 							<th data-field="F_Remark" data-align="center">申诉详情</th>
 							<th data-field="F_CreateTime" data-align="center">申诉时间</th>
 							<th data-field="F_State" data-align="center" data-formatter="formatterAppealState">申诉是否通过</th>

WebUI/CallCenterWeb.UI/CommonHtml/appealOrderDetails.html

@@ -121,10 +121,18 @@
 			<div class="container-fluid wrapper-content animated fadeInRight">
 				<table class="table table-bordered table-condensed">
 					<tr>
+						<td width="100">工单编号</td>
+						<td colspan="3"> <input type="text" id="detailsWorkOrderNumber" readonly="readonly" /></td>
+					</tr>
+					<tr>
 						<td width="100">申诉部门</td>
 						<td colspan="3"> <input type="text" id="detailsDepartment" readonly="readonly" /></td>
 					</tr>
 					<tr>
+						<td width="100">申诉信息</td>
+						<td colspan="3"> <input type="text" id="detailsComplaintInformation" readonly="readonly" /></td>
+					</tr>
+					<tr>
 						<td width="100">申诉原因</td>
 						<td colspan="3"> <input type="text" id="detailsAppealReason" readonly="readonly" /></td>
                     </tr>
@@ -185,6 +193,7 @@
 						success:function(res){
 							if(res.state.toLowerCase()=='success'){
 								var con = res.data;
+                                $("#detailsWorkOrderNumber").val(con.dt[0].F_WorkOrderId); //工单编号
                                 $("#detailsDepartment").val(con.NoticeDeptName); //申诉部门
                                 $("#detailsAppealReason").val(con.dt[0].F_NoticeInfo); //申诉原因
                                 $("#detailsOtherReason").val(con.dt[0].F_Content); //其他原因
@@ -197,7 +206,26 @@
                                     $("#detailsState").val("通过");
                                 } else if (con.dt[0].F_State === 2) {
                                     $("#detailsState").val("退回");
-                                }
+								}
+								//申诉信息分类
+								if (con.dt[0].F_Type === 1) {
+									$("#detailsComplaintInformation").val("办理情况");
+								} else if (con.dt[0].F_Type === 2) {
+									$("#detailsComplaintInformation").val("查收情况");
+								} else if (con.dt[0].F_Type === 3) {
+									$("#detailsComplaintInformation").val("办理规范");
+								} else if (con.dt[0].F_Type === 4) {
+									$("#detailsComplaintInformation").val("回访情况");
+								} else if (con.dt[0].F_Type === 5) {
+									$("#detailsComplaintInformation").val("退回情况");
+								} else if (con.dt[0].F_Type === 6) {
+									$("#detailsComplaintInformation").val("知识库索引更新不及时");
+								} else if (con.dt[0].F_Type === 7) {
+									$("#detailsComplaintInformation").val("知识库纠错情况");
+								} else if (con.dt[0].F_Type === 8) {
+									$("#detailsComplaintInformation").val("办理情况");
+								} 
+
 								$(con.dt[0].File).each(function(k,q){
                                     var size= (q.F_Size/1024).toFixed(2)
                                     var strs='<tr>'+

WebUI/CallCenterWeb.UI/js/notification/appealOrder.js

@@ -182,7 +182,7 @@ function  btn_checkDetails (ids) {
         type: 2,
         title: '查看详情',
         maxmin: true, //开启最大化最小化按钮
-        area: ['40%', '65%'],
+        area: ['40%', '75%'],
         content: '../CommonHtml/appealOrderDetails.html?ids=' + did
     });
 }
@@ -192,7 +192,7 @@ function btn_dealWith(ids) {
     did = ids.toString();
     layer.open({
         type: 2,
-        title: '申诉信息',
+        title: '审核申诉',
         maxmin: true, //开启最大化最小化按钮
         area: ['40%', '30%'],
         content: '../CommonHtml/dealWithAppeal.html?ids=' + did