申诉

WebUI/CallCenterWeb.UI/Business/appealOrder.html

@@ -62,10 +62,10 @@
 							<th data-field="state" data-checkbox="true" data-align="center"></th>
 							<th data-field="F_WorkOrderId" data-align="center">工单编号</th>
 							<th data-field="NoticeDeptName" data-align="center">申诉部门</th>
-							<th data-field="F_NoticeInfo" data-align="center">申诉内容</th>
+							<th data-field="F_Type" data-formatter="formatterAppealInformation" data-align="center">申诉信息</th>
 							<th data-field="F_Remark" data-align="center">申诉详情</th>
 							<th data-field="F_CreateTime" data-align="center">申诉时间</th>
-							<th data-field="F_State" data-align="center" data-formatter="formatterAppealState">申诉是否通过</th>
+							<th data-field="F_State" data-align="center" data-formatter="formatterAppealState">审核申诉</th>
 							<th data-field="F_Id" data-align="center" data-formatter="formatterOperation">操作</th>
 						</tr>
 					</thead>

WebUI/CallCenterWeb.UI/CommonHtml/addAppealOrder.html

@@ -572,7 +572,7 @@
 								} else if (assessment_list === 7) {
 									$(".appeal-information-text").text("知识库纠错情况");
 								} else if (assessment_list === 8) {
-									$(".appeal-information-text").text("办理情况");
+									$(".appeal-information-text").text("通报");
 								} 
 								$(con.dt[0].File).each(function(k,q){
 									var strs='<span class="files" fiel-num="'+ q.F_FileId +'">'+ q.F_FileName.substring(19) +'<i class="fa fa-remove del_file"></i></span>'

WebUI/CallCenterWeb.UI/CommonHtml/appealOrderDetails.html

@@ -153,9 +153,13 @@
 						<td colspan="3"> <input type="text" id="detailsRemark" readonly="readonly" /></td>
                     </tr>
                     <tr>
-						<td width="100">申诉是否通过</td>
+						<td width="100">审核申诉</td>
 						<td colspan="3"> <input type="text" id="detailsState" readonly="readonly" /></td>
 					</tr>
+					<tr>
+						<td width="100">审核申诉原因</td>
+						<td colspan="3"> <input type="text" id="detailsStateReason" readonly="readonly" /></td>
+					</tr>
 				</table>
 				<div class="cons">
 					<div>
@@ -207,6 +211,7 @@
                                 } else if (con.dt[0].F_State === 2) {
                                     $("#detailsState").val("退回");
 								}
+								$("#detailsStateReason").val(con.dt[0].F_Reason); //审核申诉原因
 								//申诉信息分类
 								if (con.dt[0].F_Type === 1) {
 									$("#detailsComplaintInformation").val("办理情况");

WebUI/CallCenterWeb.UI/CommonHtml/dealWithAppeal.html

@@ -22,14 +22,28 @@
 					<ul class="project_items form-horizontal showtabs">
 						<li class="form-group">
 							<label for="customer_layer" class="col-md-2" style="float: left;">审核申诉：</label>
-							<div class="col-md-9" style="width: 75%; float: left; padding: 0;">
-                                <select name="" class="form-control" id="dealWithappeal">
-									<option value="0">是否审核申诉</option>
+							<div class="col-md-9" id="appealAudit" style="width: 75%; float: left; padding: 0;">
+								<label>
+									是
+									<input type="radio" value="1" name="appealAuditRadio" style="vertical-align: -2px;"/>
+								</label>
+								<label style="margin-left: 10px">
+									否
+									<input type="radio" value="2" name="appealAuditRadio" style="vertical-align: -2px;" />
+								</label>
+
+                                <!-- <select name="" class="form-control" id="dealWithappeal">
                                 	<option value="1">是</option>
                                 	<option value="2">否</option>
-                                </select>
+                                </select> -->
                             </div>
 						</li>
+						<li class="form-group">
+							<label for="customer_layer" class="col-md-2" style="float: left; line-height: 78px">原因：</label>
+							<div class="col-md-9" id="appealAudit" style="width: 75%; float: left; padding: 0;">
+								<textarea name="" rows="4" cols="" placeholder="" id="remark" style="width: 100%"></textarea>
+							</div>
+						</li>
 					</ul>
 					<div class="form-group clearfix" style="text-align: center;">
 						<div class="col-md-offset-5 col-md-10">
@@ -38,15 +52,14 @@
 					</div>
 				</div>
 			</div>
-			<input type="hidden" id="PID" />
-        	<input type="hidden" id="Dpment" />
 			<script type="text/javascript">
 				$(function(){
 					var id = helper.request.queryString("ids");
 					$('#save_btns').click(function() {
 						$.post(huayi.config.callcenter_url + 'Appeal/DealAppeal', {
 							nid:id,
-							state: $("#dealWithappeal").val(),
+							state: $("#appealAudit input[name='appealAuditRadio']:checked").val(),
+							reason: $("#remark").val(),
 							"token": $.cookie("token"),
 						}, function(result) {
 							result = $.parseJSON(result);

WebUI/CallCenterWeb.UI/js/notification/appealOrder.js

@@ -167,6 +167,27 @@ function formatterAppealState(val, row) {
     }
 }
 
+//格式化 申诉信息
+function formatterAppealInformation(val, row) {
+    if (val === 1) {
+        return "办理情况";
+    } else if (val === 2) {
+        return "查收情况";
+    } else if (val === 3) {
+        return "办理规范";
+    } else if (val === 4) {
+        return "回访情况";
+    } else if (val === 5) {
+        return "退回情况";
+    } else if (val === 6) {
+        return "知识库索引更新不及时";
+    } else if (val === 7) {
+        return "知识库纠错情况";
+    } else if (val === 8) {
+        return "通报";
+    } 
+}
+
 //操作
 function formatterOperation(val, row) {
     if (row.F_State === 0) {
@@ -194,7 +215,7 @@ function btn_dealWith(ids) {
         type: 2,
         title: '审核申诉',
         maxmin: true, //开启最大化最小化按钮
-        area: ['40%', '30%'],
+        area: ['40%', '50%'],
         content: '../CommonHtml/dealWithAppeal.html?ids=' + did
     });
 }