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@@ -6,7 +6,7 @@ import midware.entity.database.rep.AgentAction;
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import midware.service.eslclient.EslCommon;
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import midware.service.eslclient.entity.Agent;
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import midware.service.eslclient.entity.Channel;
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-import midware.util.enums.EslAgentNum;
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+import midware.util.enums.EslAgentEnum;
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import midware.util.helper.SpringHelper;
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import midware.util.helper.StringHelper;
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import org.springframework.stereotype.Component;
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@@ -48,8 +48,8 @@ public class WebSocketService {
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try {
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Agent a = EslCommon.getAgent(agentId);
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if (a != null) {
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- if (a.getAgentState() != EslAgentNum.logout.ordinal()) {
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- a.setAgentState(EslAgentNum.logout.ordinal());
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+ if (a.getAgentState() != EslAgentEnum.logout.ordinal()) {
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+ a.setAgentState(EslAgentEnum.logout.ordinal());
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}
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eslClientService.logout(a.getAgent(), a.getGroup());
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EslCommon.agents.remove(a);
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@@ -74,12 +74,20 @@ public class WebSocketService {
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Map<String, Object> result = new HashMap<>();
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result.put("Type", type);
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+
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+ if(EslCommon.auth.isExpire()){
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+ result.put("Result", "授权过期");
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+ session.getBasicRemote().sendText(JSON.toJSONString(result));
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+ return;
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+ }
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+
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result.put("Result", "操作失败1");
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Agent agent = EslCommon.getAgent(agentId);
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- Channel chan = null;EslAgentNum state =null;
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+ Channel chan = null;
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+ EslAgentEnum state =null;
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if (agent != null) {
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chan = EslCommon.getChanByExten(agent.getExten());
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- state = EslAgentNum.values()[agent.getAgentState()];
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+ state = EslAgentEnum.values()[agent.getAgentState()];
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if (chan == null) {
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result.put("Result", "分机未注册");
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state = null;
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@@ -106,6 +114,8 @@ public class WebSocketService {
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result.put("Result", "分机未注册");
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} else if (EslCommon.getAgentByExten(AgentExten) != null) {
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result.put("Result", "分机已存在");
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+ } else if (EslCommon.auth.getAgentNum()>0&& EslCommon.agents.size()>=EslCommon.auth.getAgentNum()) {
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+ result.put("Result", "坐席数量已达上限");
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} else {
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this.agentId = AgentId;
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sessionPool.put(AgentId, session);
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@@ -114,7 +124,7 @@ public class WebSocketService {
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agent.setAgent(AgentId);
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agent.setExten(AgentExten);
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agent.setGroup(AgentGroup);
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- agent.setAgentState(EslAgentNum.loging.ordinal());
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+ agent.setAgentState(EslAgentEnum.loging.ordinal());
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chan = EslCommon.getChanByExten(AgentExten);
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String rt = eslClientService.login(AgentId, AgentExten, AgentGroup);
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@@ -129,7 +139,7 @@ public class WebSocketService {
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break;
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case "Logout"://签出
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//空闲/置忙/话后处理 可以签出
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- if (Arrays.asList(EslAgentNum.free, EslAgentNum.busy, EslAgentNum.aftertalk).contains(state)) {
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+ if (Arrays.asList(EslAgentEnum.free, EslAgentEnum.busy, EslAgentEnum.aftertalk).contains(state)) {
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String rt = eslClientService.logout(agentId, agent.getGroup());
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if (StringHelper.isNotEmpty(rt)) {
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EslCommon.sessionOpera.put(rt, type + "|" + agentId);
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@@ -141,7 +151,7 @@ public class WebSocketService {
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break;
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case "WorkOn"://置闲
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//置忙/话后处理 可以置闲
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- if (Arrays.asList(EslAgentNum.busy, EslAgentNum.aftertalk).contains(state)) {
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+ if (Arrays.asList(EslAgentEnum.busy, EslAgentEnum.aftertalk).contains(state)) {
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String rt = eslClientService.setWork(agentId, true);
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if (StringHelper.isNotEmpty(rt)) {
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EslCommon.sessionOpera.put(rt, type + "|" + agentId);
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@@ -151,7 +161,7 @@ public class WebSocketService {
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break;
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case "WorkOff"://置忙
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//空闲/话后处理 可以置忙
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- if (Arrays.asList(EslAgentNum.free, EslAgentNum.aftertalk).contains(state)) {
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+ if (Arrays.asList(EslAgentEnum.free, EslAgentEnum.aftertalk).contains(state)) {
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String rt = eslClientService.setWork(agentId, false);
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if (StringHelper.isNotEmpty(rt)) {
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EslCommon.sessionOpera.put(rt, type + "|" + agentId);
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@@ -161,12 +171,12 @@ public class WebSocketService {
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break;
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case "MakeCall"://外呼
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//空闲/置忙/话后处理 可以外呼
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- if (map.get("DestinationNumber") != null && Arrays.asList(EslAgentNum.free, EslAgentNum.busy, EslAgentNum.aftertalk).contains(state)) {
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+ if (map.get("DestinationNumber") != null && Arrays.asList(EslAgentEnum.free, EslAgentEnum.busy, EslAgentEnum.aftertalk).contains(state)) {
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String DestinationNumber = map.get("DestinationNumber").toString();
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param = DestinationNumber;
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if (StringHelper.isNotEmpty(DestinationNumber)) {
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Agent tAgent = EslCommon.getAgentByExten(DestinationNumber);
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- if (tAgent != null && tAgent.getAgentState() != EslAgentNum.free.ordinal()) {
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+ if (tAgent != null && tAgent.getAgentState() != EslAgentEnum.free.ordinal()) {
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result.put("Result", "目标坐席忙碌中");
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} else {
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String rt = eslClientService.extenCall(agent.getExten(), DestinationNumber);
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@@ -180,7 +190,7 @@ public class WebSocketService {
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break;
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case "HoldOn"://开启保持
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//通话中 可以开启保持
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- if (Objects.equals(state, EslAgentNum.talking)) {
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+ if (Objects.equals(state, EslAgentEnum.talking)) {
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String rt = eslClientService.setHold(chan.getSessionId(), true);
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if (StringHelper.isNotEmpty(rt)) {
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EslCommon.sessionOpera.put(rt, type + "|" + agentId);
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@@ -190,7 +200,7 @@ public class WebSocketService {
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break;
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case "HoldOff"://关闭保持
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//通话中 可以关闭保持
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- if (Objects.equals(state, EslAgentNum.talking)) {
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+ if (Objects.equals(state, EslAgentEnum.talking)) {
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String rt = eslClientService.setHold(chan.getSessionId(), false);
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if (StringHelper.isNotEmpty(rt)) {
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EslCommon.sessionOpera.put(rt, type + "|" + agentId);
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@@ -200,7 +210,7 @@ public class WebSocketService {
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break;
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case "MuteOn"://开启静音
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//通话中 可以开启静音
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- if (Objects.equals(state, EslAgentNum.talking)) {
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+ if (Objects.equals(state, EslAgentEnum.talking)) {
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String rt = eslClientService.setMute(chan.getChanId(), true);
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if (StringHelper.isNotEmpty(rt)) {
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EslCommon.sessionOpera.put(rt, type + "|" + agentId);
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@@ -210,7 +220,7 @@ public class WebSocketService {
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break;
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case "MuteOff"://关闭静音
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//通话中 可以关闭静音
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- if (Objects.equals(state, EslAgentNum.talking)) {
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+ if (Objects.equals(state, EslAgentEnum.talking)) {
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String rt = eslClientService.setMute(chan.getChanId(), false);
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if (StringHelper.isNotEmpty(rt)) {
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EslCommon.sessionOpera.put(rt, type + "|" + agentId);
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@@ -220,7 +230,7 @@ public class WebSocketService {
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break;
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case "Transfer"://转移
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//通话中 可以转移
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- if (map.get("DestinationNumber") != null && Objects.equals(state, EslAgentNum.talking)) {
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+ if (map.get("DestinationNumber") != null && Objects.equals(state, EslAgentEnum.talking)) {
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String DestinationNumber = map.get("DestinationNumber").toString();
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param = DestinationNumber;
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if (StringHelper.isNotEmpty(DestinationNumber)) {
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@@ -228,7 +238,7 @@ public class WebSocketService {
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result.put("Result", "目标不能是自己");
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} else {
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Agent tAgent = EslCommon.getAgentByExten(DestinationNumber);
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- if (tAgent != null && tAgent.getAgentState() != EslAgentNum.free.ordinal()) {
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+ if (tAgent != null && tAgent.getAgentState() != EslAgentEnum.free.ordinal()) {
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result.put("Result", "目标坐席忙碌中");
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} else if (EslCommon.isInSession(DestinationNumber)) {
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result.put("Result", "目标号码忙碌中");
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@@ -248,7 +258,7 @@ public class WebSocketService {
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break;
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case "ConsultOn"://开启协商
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//通话中 可以协商
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- if (map.get("DestinationNumber") != null && Objects.equals(state, EslAgentNum.talking)) {
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+ if (map.get("DestinationNumber") != null && Objects.equals(state, EslAgentEnum.talking)) {
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String DestinationNumber = map.get("DestinationNumber").toString();
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param = DestinationNumber;
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if (StringHelper.isNotEmpty(DestinationNumber)) {
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@@ -256,7 +266,7 @@ public class WebSocketService {
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result.put("Result", "目标不能是自己");
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} else {
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Agent tAgent = EslCommon.getAgentByExten(DestinationNumber);
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- if (tAgent != null && tAgent.getAgentState() != EslAgentNum.free.ordinal()) {
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+ if (tAgent != null && tAgent.getAgentState() != EslAgentEnum.free.ordinal()) {
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result.put("Result", "目标坐席忙碌中");
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} else if (EslCommon.isInSession(DestinationNumber)) {
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result.put("Result", "目标号码忙碌中");
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@@ -276,7 +286,7 @@ public class WebSocketService {
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break;
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case "ConsultOff"://关闭协商
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//通话中 可以协商取消
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- if (Objects.equals(state, EslAgentNum.talking)) {
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+ if (Objects.equals(state, EslAgentEnum.talking)) {
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String sid = chan.getSessionId();
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Channel channel = EslCommon.channels.stream().filter(p -> p.getSessionId().equals(sid)
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&& p.getSessionSort() == 3).findFirst().get();
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@@ -289,7 +299,7 @@ public class WebSocketService {
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break;
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case "Meeting"://会议
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//通话中 可以会议
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- if (map.get("DestinationNumber") != null && Objects.equals(state, EslAgentNum.talking)) {
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+ if (map.get("DestinationNumber") != null && Objects.equals(state, EslAgentEnum.talking)) {
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String DestinationNumber = map.get("DestinationNumber").toString();
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param = DestinationNumber;
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if (StringHelper.isNotEmpty(DestinationNumber)) {
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@@ -297,7 +307,7 @@ public class WebSocketService {
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result.put("Result", "目标不能是自己");
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} else {
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Agent tAgent = EslCommon.getAgentByExten(DestinationNumber);
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- if (tAgent != null && tAgent.getAgentState() != EslAgentNum.free.ordinal()) {
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+ if (tAgent != null && tAgent.getAgentState() != EslAgentEnum.free.ordinal()) {
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result.put("Result", "目标坐席忙碌中");
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} else if (EslCommon.isInSession(DestinationNumber)) {
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result.put("Result", "目标号码忙碌中");
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@@ -315,7 +325,7 @@ public class WebSocketService {
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break;
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case "TurnMyd"://转满意度
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//通话中 可以转满意度
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- if (Objects.equals(state, EslAgentNum.talking)) {
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+ if (Objects.equals(state, EslAgentEnum.talking)) {
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329
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String rt = eslClientService.turnMyd(chan.getSessionId());
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if (StringHelper.isNotEmpty(rt)) {
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EslCommon.sessionOpera.put(rt, type + "|" + agentId);
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@@ -325,7 +335,7 @@ public class WebSocketService {
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break;
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case "DropCall"://挂机
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337
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//通话中/请求中 可以挂机
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- if (Arrays.asList(EslAgentNum.talking, EslAgentNum.requested).contains(state)) {
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+ if (Arrays.asList(EslAgentEnum.talking, EslAgentEnum.requested).contains(state)) {
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329
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339
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String rt = eslClientService.kill(chan.getChanId());
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330
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if (StringHelper.isNotEmpty(rt)) {
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331
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341
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EslCommon.sessionOpera.put(rt, type + "|" + agentId);
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@@ -345,7 +355,7 @@ public class WebSocketService {
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345
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break;
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case "Listen"://监听
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347
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357
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//空闲/置忙 可以监听
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348
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- if (map.get("TargetAgentID") != null && Arrays.asList(EslAgentNum.free, EslAgentNum.busy).contains(state)) {
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358
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+ if (map.get("TargetAgentID") != null && Arrays.asList(EslAgentEnum.free, EslAgentEnum.busy).contains(state)) {
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349
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String TargetAgentID = map.get("TargetAgentID").toString();
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param = TargetAgentID;
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351
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if (StringHelper.isNotEmpty(TargetAgentID)) {
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@@ -373,7 +383,7 @@ public class WebSocketService {
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break;
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384
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case "Insert"://强插
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375
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//空闲/置忙 可以强插
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- if (map.get("TargetAgentID") != null && Arrays.asList(EslAgentNum.free, EslAgentNum.busy).contains(state)) {
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386
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+ if (map.get("TargetAgentID") != null && Arrays.asList(EslAgentEnum.free, EslAgentEnum.busy).contains(state)) {
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377
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387
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String TargetAgentID = map.get("TargetAgentID").toString();
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378
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388
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param = TargetAgentID;
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379
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389
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if (StringHelper.isNotEmpty(TargetAgentID)) {
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@@ -402,7 +412,7 @@ public class WebSocketService {
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402
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break;
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403
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413
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case "Intercept"://强截
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404
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414
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//空闲/置忙 可以强截
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405
|
|
- if (map.get("TargetAgentID") != null && Arrays.asList(EslAgentNum.free, EslAgentNum.busy).contains(state)) {
|
|
|
415
|
+ if (map.get("TargetAgentID") != null && Arrays.asList(EslAgentEnum.free, EslAgentEnum.busy).contains(state)) {
|
|
406
|
416
|
String TargetAgentID = map.get("TargetAgentID").toString();
|
|
407
|
417
|
param = TargetAgentID;
|
|
408
|
418
|
if (StringHelper.isNotEmpty(TargetAgentID)) {
|
|
|
@@ -459,7 +469,7 @@ public class WebSocketService {
|
|
459
|
469
|
break;
|
|
460
|
470
|
case "Instead"://代接
|
|
461
|
471
|
//空闲/置忙 可以代接
|
|
462
|
|
- if (map.get("TargetAgentID") != null && Arrays.asList(EslAgentNum.free, EslAgentNum.busy).contains(state)) {
|
|
|
472
|
+ if (map.get("TargetAgentID") != null && Arrays.asList(EslAgentEnum.free, EslAgentEnum.busy).contains(state)) {
|
|
463
|
473
|
String TargetAgentID = map.get("TargetAgentID").toString();
|
|
464
|
474
|
param = TargetAgentID;
|
|
465
|
475
|
if (StringHelper.isNotEmpty(TargetAgentID)) {
|
|
|
@@ -469,7 +479,7 @@ public class WebSocketService {
|
|
469
|
479
|
Agent tAgent = EslCommon.getAgent(TargetAgentID);
|
|
470
|
480
|
if (tAgent == null) {
|
|
471
|
481
|
result.put("Result", "目标坐席未签入");
|
|
472
|
|
- } else if (tAgent.getAgentState() != EslAgentNum.requested.ordinal()) {
|
|
|
482
|
+ } else if (tAgent.getAgentState() != EslAgentEnum.requested.ordinal()) {
|
|
473
|
483
|
result.put("Result", "目标坐席未振铃");
|
|
474
|
484
|
} else {
|
|
475
|
485
|
Channel tchan = EslCommon.getChanByExten(tAgent.getExten());
|
|
|
@@ -502,7 +512,7 @@ public class WebSocketService {
|
|
502
|
512
|
Agent tAgent = EslCommon.getAgent(TargetAgentID);
|
|
503
|
513
|
if (tAgent == null) {
|
|
504
|
514
|
result.put("Result", "目标坐席未签入");
|
|
505
|
|
- } else if (tAgent.getAgentState() != EslAgentNum.free.ordinal()) {
|
|
|
515
|
+ } else if (tAgent.getAgentState() != EslAgentEnum.free.ordinal()) {
|
|
506
|
516
|
result.put("Result", "目标坐席不能置忙");
|
|
507
|
517
|
} else {
|
|
508
|
518
|
String rt = eslClientService.setWork(TargetAgentID, type.equals("ForceWorkOn"));
|
|
|
@@ -559,7 +569,7 @@ public class WebSocketService {
|
|
559
|
569
|
String result = "";
|
|
560
|
570
|
if (agent == null) {
|
|
561
|
571
|
result = "目标坐席未签入";
|
|
562
|
|
- } else if (agent.getAgentState() != EslAgentNum.talking.ordinal()) {
|
|
|
572
|
+ } else if (agent.getAgentState() != EslAgentEnum.talking.ordinal()) {
|
|
563
|
573
|
result = "目标坐席未通话";
|
|
564
|
574
|
}
|
|
565
|
575
|
return result;
|
|
|
@@ -574,8 +584,8 @@ public class WebSocketService {
|
|
574
|
584
|
public void onError(Throwable error) {
|
|
575
|
585
|
Agent a = EslCommon.getAgent(agentId);
|
|
576
|
586
|
if (a != null) {
|
|
577
|
|
- if (a.getAgentState() != EslAgentNum.logout.ordinal()) {
|
|
578
|
|
- a.setAgentState(EslAgentNum.logout.ordinal());
|
|
|
587
|
+ if (a.getAgentState() != EslAgentEnum.logout.ordinal()) {
|
|
|
588
|
+ a.setAgentState(EslAgentEnum.logout.ordinal());
|
|
579
|
589
|
}
|
|
580
|
590
|
eslClientService.logout(a.getAgent(), a.getGroup());
|
|
581
|
591
|
EslCommon.agents.remove(a);
|