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+using HySoft.Common;
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+using System;
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+using System.Collections.Generic;
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+using System.Data;
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+using System.Linq;
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+using System.Web;
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+
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+namespace HySoft.BaseCallCenter.Web.reportmanage.operationdata.controls
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+{
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+ /// <summary>
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+ /// ZuoXiReport 的摘要说明
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+ /// </summary>
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+ public class ZuoXiReport : IHttpHandler
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+ {
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+
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+ public void ProcessRequest(HttpContext context)
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+ {
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+ context.Response.ContentType = "text/plain";
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+ string action = context.Request.QueryString["action"];
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+ switch (action)
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+ {
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+ case "getlist":
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+ context.Response.Write(GetDataList(context));//读取数据
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+ break;
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+ }
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+ }
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+ #region
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+ //岗位 工号 姓名 来话接听数量-lhjtl 受理座席转接量-slzxzjl 接听电话总量-jtdhzl 外呼电话量-whdhl 外呼电话接起量-whdhjql
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+ //签入时长-qrsc 来话接听时长（秒）-ldjtsc 转接电话接听时长（秒）-zjdhjtsc 总接听时长（秒）-zjtsc
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+ //平均来话接听时长（秒 / 次）-pjlhjtsc 平均转接电话接听时长（秒 / 次）-pjzjdhjtsc 平均接听通话时长（秒 / 次）-pjjtthsc
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+ //总呼出通话时长（秒）-zhcthsc 总呼出成功通话时长（秒）-zhccgthsc
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+ //平均呼出通话时长（秒 / 次）-pjhcthsc 平均成功呼出通话时长（秒 / 次）-pjcghcthsc
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+ //来话话后置忙总时长（秒）-lhhhzmzsc 转接电话话后置忙总时长（秒）-zjdhhhzmzsc 话后置忙总时长（秒）-hhzmzsc
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+ //来话话后置忙平均时长（秒 / 次）-lhhhzmpjsc 转接电话话后置忙平均时长（秒 / 次）-zjdhhhzmpjsc
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+ //平均话后置忙时长（秒 / 次）-pjhhzmsc
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+ //来话持线等待总时长（秒）-lhcxddzsc 转接电话持线等待总时长（秒）-zjdhcxddzsc
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+ //持线等待总时长（秒）-cxddzsc 来话持线等待平均时长（秒 / 次）-lhcxddpjsc
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+ //转接电话持线等待平均时长（秒 / 次）-zjdhcxddpjsc 持线等待平均时长（秒 / 次）-cxddpjsc
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+ //未准备好总时长（秒）-wzbhzsc 示闲总时长（秒）-sxzsc 事后处理时长（秒）-shclsc
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+ //来电信息点击量 -ldxxdjl 信息点击总量-xxdjzl
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+ int lhjtl = 0; int slzxzjl = 0; int jtdhzl = 0; int whdhl = 0; int whdhjql = 0;
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+ int qrsc = 0; int ldjtsc = 0; int zjdhjtsc = 0; int zjtsc = 0;
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+ string pjlhjtsc = "0"; string pjzjdhjtsc = "0"; string pjjtthsc = "0";
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+ int zhcthsc = 0; int zhccgthsc = 0;
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+ string pjhcthsc = "0"; string pjcghcthsc = "0";
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+ int lhhhzmzsc = 0; int zjdhhhzmzsc = 0; int hhzmzsc = 0;
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+ int lhhhzmpjsc = 0; int zjdhhhzmpjsc = 0;
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+ string pjhhzmsc = "0";
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+ int lhcxddzsc = 0; int zjdhcxddzsc = 0;
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+ int cxddzsc = 0; string lhcxddpjsc = "0";
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+ int zjdhcxddpjsc = 0; string cxddpjsc = "0";
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+ int wzbhzsc = 0; int sxzsc = 0; int shclsc = 0; int ldxxdjl = 0; int xxdjzl = 0;
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+ #endregion
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+ private string GetDataList(HttpContext context)
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+ {
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+ string res = "";
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+ try
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+ {
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+ string sqlu = "";
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+ string dpt = CommonRequest.GetQueryString("dpt");
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+ string txtStartTime = CommonRequest.GetQueryString("starttime");
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+ string txtEndTime = CommonRequest.GetQueryString("endtime");
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+
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+ string strpageindex = context.Request.Params["page"];
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+ int pageindex = 1;
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+ string strpagesize = context.Request.Params["pagesize"];
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+ int pagesize = 20;
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+ sqlu = " F_SeatFlag=1 and F_DeleteFlag=0";
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+ if (dpt.Trim() != "")
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+ {
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+ sqlu += " and F_DeptId=" + dpt.Trim();
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+ }
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+ string sqltimeCallRecords = "";
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+ string strsqlcall = " 1=1 ";
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+ if (txtStartTime != null && txtStartTime.Trim() != "")
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+ {
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+ sqltimeCallRecords += " and CONVERT(varchar , TimeAlerting, 120)>=CONVERT(varchar , '" + txtStartTime.Trim() + " 00:00:01', 120) ";
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+ strsqlcall += " and CONVERT(varchar , BeginTime, 120)>=CONVERT(varchar , '" + txtStartTime.Trim() + " 00:00:01', 120) ";
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+ }
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+ if (txtEndTime != null && txtEndTime.Trim() != "")
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+ {
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+ sqltimeCallRecords += " and CONVERT(varchar , TimeAlerting, 120)<=CONVERT(varchar , '" + txtEndTime.Trim() + " 23:59:59', 120) ";
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+ strsqlcall += " and CONVERT(varchar , BeginTime, 120)<=CONVERT(varchar , '" + txtEndTime.Trim() + " 23:59:59', 120) ";
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+ }
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+
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+ Model.PageData<object> pageData = new Model.PageData<object>();
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+ var userslist = new BLL.T_Sys_UserAccount().GetModelList(sqlu);
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+ var calllist = new BLL.T_Call_CallRecords().GetModelList(strsqlcall);
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+ var rolelist = new BLL.T_Sys_RoleInfo().GetModelList("");
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+ pageData.Rows = userslist.Select(n =>
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+ {
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+ GetTimes(n.F_WorkNumber, sqltimeCallRecords, strsqlcall);
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+ lhjtl = calllist.Where(c => c.UserCode == n.F_WorkNumber && c.CallType == 0 && c.CallState == 1).ToList().Count();//来话接听数量
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+ whdhl = calllist.Where(c => c.UserCode == n.F_WorkNumber && c.CallType == 1).ToList().Count();//外呼电话量
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+ whdhjql = calllist.Where(c => c.UserCode == n.F_WorkNumber && c.CallType == 1 && c.CallState == 1).ToList().Count();//外呼电话接起量
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+ ldxxdjl = calllist.Where(c => c.UserCode == n.F_WorkNumber && c.F_ZXreasonid > 0).ToList().Count();//来电信息点击量
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+ string rolename = rolelist.Where(r => r.F_RoleId == n.F_RoleId).FirstOrDefault<Model.T_Sys_RoleInfo>().F_RoleName;
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+ return new
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+ {
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+ RoleName = rolename,
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+ UserCode = n.F_WorkNumber,
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+ UserName = n.F_UserName,
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+ LHJTL = lhjtl,
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+ SLZXZJL = slzxzjl,
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+ JTDHZL = jtdhzl,
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+ WHDHL = whdhl,
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+ WHDHJQL = whdhjql,
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+ QRSC = qrsc,
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+ LDJTSC = ldjtsc,
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+ ZJDHJTSC = zjdhjtsc,
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+ ZJTSC = zjtsc,
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+ PJLHJTSC = pjlhjtsc,
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+ PJZJDHJTSC = pjzjdhjtsc,
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+ PJJTTHSC = pjjtthsc,
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+ ZHCTHSC = zhcthsc,
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+ ZHCCGTHSC = zhccgthsc,
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+ PJHCTHSC = pjhcthsc,
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+ PJCGHCTHSC = pjcghcthsc,
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+ LHHHZMZSC = lhhhzmzsc,
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+ ZJDHHHZMZSC = zjdhhhzmzsc,
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+ HHZMZSC = hhzmzsc,
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+ LHHHZMPJSC = lhhhzmpjsc,
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+ ZJDHHHZMPJSC = zjdhhhzmpjsc,
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+ PJHHZMSC = pjhhzmsc,
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+ LHCXDDZSC = lhcxddzsc,
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+ ZJDHCXDDZSC = zjdhcxddzsc,
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+ CXDDZSC = cxddzsc,
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+ LHCXDDPJSC = lhcxddpjsc,
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+ ZJDHCXDDPJSC = zjdhcxddpjsc,
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+ CXDDPJSC = cxddpjsc,
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+ WZBHZSC = wzbhzsc,
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+ SXZSC = sxzsc,
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+ SHCLSC = shclsc,
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+ LDXXDJL = ldxxdjl,
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+ XXDJZL = xxdjzl
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+ };
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+ }).ToList<object>().Skip((pageindex - 1) * pagesize).Take(pagesize).ToList();
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+ pageData.Total = userslist.Count;
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+
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+ res = pageData.ToJson();
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+ }
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+ catch (Exception ex)
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+ { }
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+ return res;
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+ }
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+ private void GetTimes(string usercode, string sqltimeCallRecords, string strsqlcall)
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+ {
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+ //岗位 工号 姓名 *来话接听数量-lhjtl 受理座席转接量-slzxzjl 接听电话总量-jtdhzl *外呼电话量-whdhl *外呼电话接起量-whdhjql
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+ //*签入时长-qrsc *来话接听时长（秒）-ldjtsc 转接电话接听时长（秒）-zjdhjtsc 总接听时长（秒）-zjtsc
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+ //*平均来话接听时长（秒 / 次）-pjlhjtsc 平均转接电话接听时长（秒 / 次）-pjzjdhjtsc 平均接听通话时长（秒 / 次）-pjjtthsc
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+ //*总呼出通话时长（秒）-zhcthsc 总呼出成功通话时长（秒）-zhccgthsc
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+ //*平均呼出通话时长（秒 / 次）-pjhcthsc 平均成功呼出通话时长（秒 / 次）-pjcghcthsc
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+ //来话话后置忙总时长（秒）-lhhhzmzsc 转接电话话后置忙总时长（秒）-zjdhhhzmzsc 话后置忙总时长（秒）-hhzmzsc
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+ //来话话后置忙平均时长（秒 / 次）-lhhhzmpjsc 转接电话话后置忙平均时长（秒 / 次）-zjdhhhzmpjsc
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+ //平均话后置忙时长（秒 / 次）-pjhhzmsc
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+ //*来话持线等待总时长（秒）-lhcxddzsc 转接电话持线等待总时长（秒）-zjdhcxddzsc
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+ //持线等待总时长（秒）-cxddzsc *来话持线等待平均时长（秒 / 次）-lhcxddpjsc
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+ //转接电话持线等待平均时长（秒 / 次）-zjdhcxddpjsc 持线等待平均时长（秒 / 次）-cxddpjsc
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+ //未准备好总时长（秒）-wzbhzsc *示闲总时长（秒）-sxzsc 事后处理时长（秒）-shclsc
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+ //*来电信息点击量 -ldxxdjl 信息点击总量-xxdjzl
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+
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+ #region 来话持线等待总时长 来话持线等待平均时长
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+ DataTable dtTrunk = DBUtility.DbHelperSQL.Query("select COUNT(*) as ct,SUM(DATEDIFF(Second,timewantagent,timeconnected)) as dd from rep_trunk_call_in where AgentId=" + usercode + " " + sqltimeCallRecords.Replace("TimeAlerting", "TimeCallIn")).Tables[0];
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+ if (dtTrunk.Rows.Count > 0 )
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+ {
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+ int itrunkct = 0;
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+ if (dtTrunk.Rows[0]["ct"].ToString() != "")
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+ {
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+ itrunkct = int.Parse(dtTrunk.Rows[0]["ct"].ToString());
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+ }
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+ if (dtTrunk.Rows[0]["dd"].ToString() != "")
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+ {
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+ lhcxddzsc = int.Parse(dtTrunk.Rows[0]["dd"].ToString());
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+ }
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+ else
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+ {
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+ lhcxddzsc = 0;
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+ }
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+
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+ if (itrunkct != 0)
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+ {
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+ lhcxddpjsc = (lhcxddzsc / itrunkct).ToString();
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+ }
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+ else
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+ {
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+ lhcxddpjsc = "0";
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+ }
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+ }
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+
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+ #endregion
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+
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+ #region 来话接听时长 平均来话接听时长
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+ int iLHjtcs = 0;
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+ DataTable dtCallEvey = DBUtility.DbHelperSQL.Query("select COUNT(*) as ct,SUM(TalkLongTime) as sc from T_Call_CallRecords where CallState=1 and CallType=0 and usercode=" + usercode + " " + strsqlcall).Tables[0];
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+ if (dtCallEvey != null && dtCallEvey.Rows.Count > 0)
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+ {
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+ if (dtCallEvey.Rows[0]["ct"].ToString() != "")
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+ {
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+ iLHjtcs = int.Parse(dtCallEvey.Rows[0]["ct"].ToString());//接听次数
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+ }
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+ if (dtCallEvey.Rows[0]["sc"].ToString() != "")
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+ {
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+ ldjtsc = int.Parse(dtCallEvey.Rows[0]["sc"].ToString());//通话秒数
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+ }
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+ else
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+ {
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+ ldjtsc = 0;
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+ }
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+ if (iLHjtcs != 0)
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+ {
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+ pjlhjtsc = (ldjtsc / iLHjtcs).ToString();
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+ }
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+ else
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+ pjlhjtsc = "0";
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+ }
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+ #endregion
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+
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+ #region 总接听时长 平均接听通话时长
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+ int iZjtcs = 0;
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+ DataTable dtCallZEvey = DBUtility.DbHelperSQL.Query("select COUNT(*) as ct,SUM(TalkLongTime) as sc from T_Call_CallRecords where CallState=1 and usercode=" + usercode + " " + strsqlcall).Tables[0];
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+ if (dtCallZEvey != null && dtCallZEvey.Rows.Count > 0)
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+ {
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+ if (dtCallZEvey.Rows[0]["ct"].ToString() != "")
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+ {
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+ iZjtcs = int.Parse(dtCallZEvey.Rows[0]["ct"].ToString());//接听次数
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+ }
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+ if (dtCallZEvey.Rows[0]["sc"].ToString() != "")
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+ {
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229
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+ zjtsc = int.Parse(dtCallZEvey.Rows[0]["sc"].ToString());//通话秒数
|
|
|
230
|
+ }
|
|
|
231
|
+ else
|
|
|
232
|
+ {
|
|
|
233
|
+ zjtsc = 0;
|
|
|
234
|
+ }
|
|
|
235
|
+ if (iZjtcs != 0)
|
|
|
236
|
+ {
|
|
|
237
|
+ pjjtthsc = (ldjtsc / iZjtcs).ToString();
|
|
|
238
|
+ }
|
|
|
239
|
+ else
|
|
|
240
|
+ pjjtthsc = "0";
|
|
|
241
|
+ }
|
|
|
242
|
+ #endregion
|
|
|
243
|
+
|
|
|
244
|
+ #region 总呼出通话时长 平均呼出通话时长
|
|
|
245
|
+ zhcthsc = zjtsc - ldjtsc;
|
|
|
246
|
+ int iHCjtcs = 0;
|
|
|
247
|
+ iHCjtcs=iZjtcs - iLHjtcs;
|
|
|
248
|
+ if (iHCjtcs != 0)
|
|
|
249
|
+ {
|
|
|
250
|
+ pjhcthsc = (zhcthsc / iHCjtcs).ToString();
|
|
|
251
|
+ }
|
|
|
252
|
+ else
|
|
|
253
|
+ pjhcthsc = "0";
|
|
|
254
|
+ #endregion
|
|
|
255
|
+
|
|
|
256
|
+ #region 签入时长 示闲总时长
|
|
|
257
|
+ DataTable dtAgent = DBUtility.DbHelperSQL.Query("select COUNT(*) as dl,SUM(LoginTimes) as dlsc,SUM(reposenum) as zm,SUM(ReposeTimes) as xx from rep_agent_detail where AgentId=" + usercode + " " + sqltimeCallRecords.Replace("TimeAlerting", "TimeLogin")).Tables[0];
|
|
|
258
|
+ if (dtAgent != null && dtAgent.Rows.Count > 0)
|
|
|
259
|
+ {
|
|
|
260
|
+ if (dtAgent.Rows[0]["dlsc"] != null && dtAgent.Rows[0]["dlsc"].ToString() != "")
|
|
|
261
|
+ {
|
|
|
262
|
+ qrsc = int.Parse(dtAgent.Rows[0]["dlsc"].ToString());//签入时长
|
|
|
263
|
+ }
|
|
|
264
|
+ else
|
|
|
265
|
+ {
|
|
|
266
|
+ qrsc = 0;
|
|
|
267
|
+ }
|
|
|
268
|
+ if (dtAgent.Rows[0]["xx"] != null && dtAgent.Rows[0]["xx"].ToString() != "")
|
|
|
269
|
+ {
|
|
|
270
|
+ sxzsc = int.Parse(dtAgent.Rows[0]["xx"].ToString());//示闲总时长
|
|
|
271
|
+ }
|
|
|
272
|
+ else
|
|
|
273
|
+ {
|
|
|
274
|
+ sxzsc = 0;
|
|
|
275
|
+ }
|
|
|
276
|
+
|
|
|
277
|
+ }
|
|
|
278
|
+ else
|
|
|
279
|
+ {
|
|
|
280
|
+ qrsc = 0;
|
|
|
281
|
+ sxzsc = 0;
|
|
|
282
|
+ }
|
|
|
283
|
+ #endregion
|
|
|
284
|
+ }
|
|
|
285
|
+ public bool IsReusable
|
|
|
286
|
+ {
|
|
|
287
|
+ get
|
|
|
288
|
+ {
|
|
|
289
|
+ return false;
|
|
|
290
|
+ }
|
|
|
291
|
+ }
|
|
|
292
|
+ }
|
|
|
293
|
+}
|
