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- <h4 style="text-align: center;">安阳市12345政务服务热线</h4>
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- <p>1、市民对拨打12345形成的工单进行咨询等,要求市民提供真实有效的工单号或拨打12345的手机号。</p>
- <p>2、不得通过公众号透漏个人私人信息、承办单位办理员私人信息。</p>
- <p>3、与市民交流时,称呼代词一律说“您”;询问时必须加“请问”;核实信息时语速平缓,语气尽量轻松;处理投诉等事件时注意先安抚市民情绪,再处理事件。</p>
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